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KINGFISHER AIRLINES customer review :  28 September 2009 by S Srinivasan   (USA)

HYD-DEL Kingfisher First. Service upon arriving at the airport was great. Kingfisher personnel waiting at the car arrivals area, helped get our (considerable) baggage on to carts, and escorted us to the check-in desk and then to the start of the security line. Check-in was easy, the agent was friendly, and helped add our partner FF numbers in the system. Lounge at HYD is good sized, with a decent selection of food available. Comfort in the front cabin of the A320 is great, with plenty of pitch. It was reminiscent of the old-style international business class in AA, Lufthansa, etc. Food selection and quality much better than in Economy, with a choice of western or Indian selections (one veg and one non-veg each). I had the chicken curry which was quite good. Service by the FAs was impeccable, and our bags were the first off the carousel at DEL. The major problem was with timekeeping, again, and the poor communication provided regarding the delay. Kingfisher decided to delay the flight to wait for connecting passengers from Kochi, but yet the chose to start boarding early, then make us sit on the tarmac until they arrived. The captain informed us once about 5 minutes before our scheduled eparture of the delay, promising the pax would arrive in about 10 minutes and we'd be on our way. Of course, "5 more minutes sir" was then the refrain for the next 30 minutes until the connecting pax finally arrived and we were on our way. Then, since we missed our slot at DEL, we had the pleasure of circling the airport for nearly 30 minutes, with no communication or apology provided. All told, we ended up with a delay of nearly 70 minutes. Kingfisher needs to get this sorted out; considering they run most of their ops through chronically delayed DEL and BOM, it seems more realistic schedules are in order.

KINGFISHER AIRLINES customer review :  15 September 2009 by N Baichoo   (UK)

Delhi-Bangalore-Colombo return. Very impressed with Kingfisher : crew courteous, friendly and efficient, clean and comfortable aircraft. Good meal selection as well as in flight entertainment. The outbound flights were better than incoming flights. The service on the Colombo to Bangalore flight was rather slow and ran out of meal options. Also the aircraft from Colombo to Bangalore was a former Deccan plane so not so great but it was very clean. My only complaint is about their ground staff who failed to inform me on the outbound journey that I had to collect my luggage at Bangalore airport and check it in again despite having a through check in tag!

KINGFISHER AIRLINES customer review :  11 September 2009 by S Singhal   (USA)

LHR-BOM-LHR. Kingfisher does deserve it's five star rating. Priority Check-In at both LHR and BOM were effortless (regular line at LHR was huge as they were checking in Mumbai and Bangalore flights). Flight from LHR: Holideck lounge provided snacks and alcoholic/ non- alcoholic beverages - average. Boarding effortless and received two drinks prior to take off. Salvatore Feragamo Toiletry kit spectacular and well appreciated. Menus, Bose Noise Cancelling Headphones and a very wide newspaper selection passed out before take off. Meal service was dine-on-demand and not extremely efficient. Meal was one of the best I have had on an international flight. IFE very good but selection of films lacking. Turndown service was great as well, as was the bed make up service before breakfast. Cabin staff were very good but did seem mechanical; I didn't really feel a sense of natural warmth. Only negative aspect of the flight. Return flight mirrored this but the lounge in Mumbai was better.

KINGFISHER AIRLINES customer review :  11 September 2009 by M Surve   (UK)

LHR-BOM-LHR. Not a great start from Heathrow Airport with very poor customer service. The flight was good. Food decent and portion sizes good too. The entertainment system was remarkable with lots of choice and games. Cabin crew service a bit disappointed as I was expecting better. The return was much better. Mumbai airport service and assistance excellent. Cabin crew were also better and helpful.

KINGFISHER AIRLINES customer review :  4 September 2009 by Christopher Oung   (UK)

Heathrow-Bangalore-Colombo return. I agree with most of the comments here for this journey. Very good food, free alcoholic drinks and touchscreen monitor. Very attentive staff. Would definitely recommend Kingfisher.

KINGFISHER AIRLINES customer review :  17 August 2009 by Alison Furey   (UK)

London - Bangalore - Colombo. I had never heard of kingfisher until I started looking for good value flights. We were very impressed. Excellent food, comfortable seats and good range of movies and interactive touch screen entertainment. Our 7 year old thought it was amazing! Would definitely recommend them.

KINGFISHER AIRLINES customer review :  12 August 2009 by V Madhu   (UK)

LHR-BOM-LHR- Economy class. My first trip with Kingfisher and wasn't disappointed. The airline has an excellent product in comparison to others and no corners appear to have been cut in economy class (presentation and quality of meals is excellent). A word of caution if you are going to travel with this airline make sure your reservation dates are final. I tried to return on another date and the surcharges were astronomical ! The A330 has a rather cramped cabin and I found seat pitch narrow and difficult to get comfortable. IFE system is top notch but let down by the rather poor quality of movie choices available. I was also disapointed that the onboard cameras weren't switched on during the return flight. Outgoing flight cabin crew showed apathy - doesn't cost anything to smile and welcome your passengers aboard. Return crew were much more enthusiastic and did an excellent job. For these reasons I am unable to 10 marks which is a shame as I do believe the product is worthy of full marks. Is Kingfisher value for money - certainly it is.

KINGFISHER AIRLINES customer review :  8 August 2009 by M Phillips   (UK)

I had a fantastic holiday in Sri Lanka and flying Kingfisher Airlines definitely contributed towards making it so enjoyable. When we arrived at Bangalore we were met off the flight and escorted through security. The ground staff in both directions were very courteous. I was very impressed with professionalism of cabin crew. The staff were polite and friendly. I liked the inflight meal. Kingfisher Airlines was definitely 5 Star and was the best economy service flight I have flown on.

KINGFISHER AIRLINES customer review :  21 July 2009 : by Andrew Fuller   (UK)

London-Bangalore-Colombo return. I and my wife found both journeys very good. Seats were fine and entertainment maybe not 2008/9, but helped pass the time quickly. Staff were helpful, food excellent and drinks as much as you want. We found checking in online really helpful ensuring we got seats together. Overall both very happy with the Kingfisher experience where they say "we are guests" on their airline not passengers. It was a shame some of the people didn't treat the plane as guests, and yes there are some unruly children at times. Ear plugs useful, but responsibility lies with the parents I would say! Would recommend the airline and would fly again with them.

KINGFISHER AIRLINES customer review :  1 June 2009 : by Diana Lewin   (UK)

We travelled London to Colombo with Kingfisher. Because of the 5* rating our travel company said we wouldn't need extra leg room - but it was very cramped. So, on our return we asked the rep to find out about an upgrade but he had great difficulty doing this and we were told to ask at Bangalore. On reaching the gate I asked about an upgrade but was told that I should have booked it two days earlier! I explained that we had tried but it was Tamil New Year etc and we'd been told to book in Bangalore. Absolutely no chance. The woman was adamant although I was standing there with my credit card and she said upgrade seats were available. We had a terrible journey back with out of control children. Finally we managed to find two empty seats ourselves and moved. I spoke to the Purser who said she could do nothing and "they're just children." Another person moved into our empty seats and soon moved! The man in front of one child stood in the aisle as his seat was constantly kicked. Our flight was 11.45 am and after the meal had been served, the crew came and shut all the window blinds and turned off our lights! We were supposed to sleep all afternoon! No choice unless you wanted to watch Casablanca or Bollywood. I asked for another drink to help me sleep and was told I couldn't have any more after that for an hour! I'm a 60 year old woman who doesn't normally drink during the day but there was no chance of sleep with the hyperactive child in front. Kingfisher seem to have a policy on alcohol but not on unruly children. The staff were less than helpful or understanding. Other passengers in the front part of the plane had similar problems with children behaving badly. This truly was the worst flight of our lives.I complained direct to Kingfisher but got a standard response and no explanation why we couldn't upgrade at the airport.

KINGFISHER AIRLINES customer review :  26 May 2009 : by R Sabat   (Sweden)

Delhi-Hyderabad-Bangalore, great service, great food. Check in at Delhi was good at the club class desk. The departure of the flight was delayed for 2 hours due to weather condition at both Delhi and Bangalore but the delay was announced in advance on the airline website and at the time of check in. Hyderabad - Bangalore was on a former Deccan plane with Kingfisher crew, excellent service. Compared to European and Us airlines, the airline tops them all.

KINGFISHER AIRLINES customer review :  21 May 2009 : by David Preston   (UK)

Delhi-Jaipur-Delhi. Booked this flight several months ago. The scheduled departure time was 0805. Arrived at airport at 0700 only to find the departure time had been changed to 1140! No e-mail had been sent to inform me of the schedule change and as I had booked through their own website this was inexcusable. On complaining to a supervisor I was met with a shrug and complete indifference. To add insult to injury the flight was then delayed for a further 45 minutes due to late arrival of the incoming aircraft. The flight itself was OK and the return flight was on time. The only positive point I can report is the opening of the new Domestic Terminal 1D which is clean, airy, and very modern. Everything the dingy, grubby 1A was not. I realise that this airline has built up a strong reputation but my experience was a poor one.