KD Avia Passenger Reviews and KD Avia Customer Trip Reports
KD AVIA review : 10 August 2009 by Gert van Buitenen (Netherlands)
Trip Rating : 2/10
Value for Money:
Our family took a flight from Ufa to connect to KD771 to Dusseldorf. When we landed in
Kaliningrad we were directed tot the check-in area. After 30 mins a ground stewardess came.
She only spoke Russian and whispered so silently, the passengers near to her had to repeat
what she said after she left. The flight was delayed "up to" 1900 from 1322. The same thing
happened to flights to Munchen and Hannover. This meant that the small airport was cramped
with stranded passengers. After a few hours we were told (only in Russian) that we could get a
free meal at the canteen. Finally at 17:10 we could check in. Passengers from the three
delayed flights all had to check in at the same time. Which meant very long queues at the 2
check-in desks and the few security check point at this small airport. We queued for 2 hours
before we could board. When we boarded (at 18:50) the plane took an hour to leave since all
three planes had to be refueled and re-stocked at the same time. No one from the staff
bothered to inform the passengers what the delay was about or when we would take-off.
Stewerdesses were very unfriendly during the flight. I never saw them smile. I would call
their attitude towards the passengers rude. There is no KD Avia desk at their own home base of
Kalinigrad. No-one at KD Avia speaks any foreign language. Frequent delays and cancelations.
Only plus side is that is the cheapest way to fly from Germany to the smaller Russian cities.
KD AVIA review : 17 January 2009: by S Hunt
Customer Rating : 4/5
Return flight to Ekaterinburg from Gatwick via Kaliningrad. I didn't experience any problems
other than the flight being delayed by 50 minutes on return. Staff friendly, the 737's I used
had seen life, but were okay. The cold food on the Russian legs of my journey were pretty
average, but edible nonetheless. I would use this airline again.
KD AVIA review : 14 January 2009: by O Cuddihy
Customer Rating : 1/5
There aren't many flights connecting Europe with Russian provinces. My flight was London-
Kaliningrad-Volgograd - the only alternatives are Aeroflot flights but then you have to
change terminals in Sheremetyevo which is not very convenient with heavy bags or BMI/BA to
Domodedovo and S7 from there. Very often there is long wait in between. KDavia flights are
scheduled conveniently - not early in the morning/late at night, not much waiting time
between the flights. Theoretically it's perfect although I wouldn't say it's very cheap - the
price matched BA/S7 and Aeroflot. There’s a big but – the flights don’t leave on time. On the
way to Volgograd we were first delayed in Kaliningrad and an hour later departed to Rostov!
There we had to wait till another flight in 4 hours time. We were told that the weather was
bad although it seemed completely perfect. Flying from Volgograd back to London flights were
delayed again, rooted through Rostov (5 hour delay) by which time connecting flight took off
– of which we were misinformed- told they would wait for us or, if not we’d fly next morning.
Fortunately I checked the schedule and found out there are no flights on Saturdays to London.
When we started boarding I asked the stewardess to find out if there are flights on Saturdays
and she confirmed with the pilot – there were none. We would have to spend 2 days in the
airport. The airline reps were very rude and unhelpful and did not appear to know anything.
Worst of all, a check-in lady told us that the flights have been routed through Rostov since
September – as they don’t sell enough tickets to fly 2 separate planes to Volgograd and
KD Avia by C Whitehouse
17 June 2008 Customer Rating :
Travelled back from Perm to London Gatwick via Kaliningrad with KD Avia. The planes were old
737-300's but in an acceptable condition. The seating configuration is for short haul aircraft which
was a bit tiresome with over six hours flying and the food was not good - given the price I paid
this was acceptable. Kaliningrad airport bit chaotic but far less so than some other airports in the
RF. The transfer process took about 90 minutes (including clearing passport control). If you're cost
conscious then it's not a bad option.
KD Avia by Henrik Gustafsson
30 January 2008 Customer Rating :
Travelled, or at least was supposed to, St Petersburg-Kaliningrad-Hamburg-Kaliningrad-St Petersburg.
Chose KD-avia because of the cheap fare and convenient timetable. Bu, absolutely nothing went
right. Late departure from St Petersburg, long delay in Kaliningrad airport, and late arrival in
Hamburg (6 hours late). When leaving Hamburg one hour delay again, then they made a stopover in
Düsseldorf to collect some passengers stranded there and late arrival in Kaliningrad. Missed the
connecting flight to St Petersburg even though they said that they would hold all connecting flights
for late passengers. No food or drink even though flight delayed. A catastrophe. Stayed overnight in
Kaliningrad to catch a morning flight to St Petersburg, but when arriving at the airport again it
was cancelled. Evening flight back to Petersburg, 18 hour delayed without compensation, food or
drink. Missed a whole working day. Airport horrible, staff unhelpful. Avoid this company at all
KD Avia by Sergei Nayakshin
5 January 2008 Customer Rating :
The airline provides connects Russian provincial centers with Europe, which is urgently needed. KD
avia uses Kaliningrad as it's hub. The airline features cheap fares, which is obviously great.
However, I found services very poor. I and my relatives made 4 trips with this airline, and in 3 out
of 4 cases the airline made an additional stop or combined flights to get more passengers packed in
one plane. We were late on one occasion by 2 hours. In another case the flight was re-scheduled to
take off more than 1 hour earlier! Of course in the end they took off at almost the previously
scheduled time. Passengers are kept in the dark about flight changes. We were told the plane will
make an extra stop when we already boarded the plane. The information screens in Kaliningrad's
airport are very ineffective. Instead of showing the gates for the flights, flights delayed, etc.,
the screen shows temperature at destination cities. Useful but not all that much considering people
are waiting for hours to get on the plane. Some of the planes are old and should be replaced by more
modern ones. Two trays in the seats I sat were just slightly skewed, seems not a big deal, but try
spilling hot coffee or food on your clothes and you'll see why this is something the airline should
fix right away!
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