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Kam Air Passenger Reviews and Kam Air Customer Trip Reports
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KAM AIR review : 7 May 2009 : by Dave Stanley
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Customer Rating : 3/5 |  |
Dubai-Kabul-Dubai. The price of tickets is very high. It costs more to get to Kabul than to
the UK from Dubai. Kam Air were OK on this trip. It was a MD-82 both ways and were were
almost on time. The only problem was the return because of some stupid security procedures in
the airport. They apologised for that, though it was not their fault. Neither flight was
full, so was able to get a row to myself, which helps. Kam Air, along with Safi, is still the
best way to get to Kabul from Dubai.
KAM AIR review : 28 January 2009 : by Dave Stanley
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Customer Rating : 3/5 | |
Dubai-Kabul-Dubai. Not so good as my last trip. The 737 aircraft is not on this route, so they
are using an ancient 727 or MD82. We were about 1 hour late each way. Ticket prices have
increased a lot in the last year, so it would not be unreasonable to expect better. The food
departing Kabul should still be avoided.
Kam Air - by Dave Stanley
24 December 2007 Customer Trip Rating : 
Dubai-Kabul-Dubai in early December. Kamair continues to be OK. Both flights were close to being on
time - the only small delay down to Dubai air traffic. They are now doing the luggage security
check in Kabul, which means you have to point out your case before it is loaded onto the aircraft.
Don't forget to do this if you want to see your case at your destination.
Kam Air - by Ernest Mutwangaa
27 July 2007 Customer Trip Rating :
Kamair could do a lot better with the Kabul -Dubai flight, the food is
still lousy, the hostess busy closing curtains to do make up and laze
around. That is the customer care side of things. On the security side
of things, it looks they are finally waking up. My flight to Dubai on
23rd July 2007 was surprising, though our luggage was let on the rain as
the loaders sheltered under the wings, the boarding well done under the
supervision of two foreign looking gentlemen, a security manager and a
safety manager, who though serious looking and thorough in their work,
they smiled at us and even greeted passengers as they boarded. That was
heart warming to say the least.
Kam Air - by Dave Stanley
19 June 2007 Customer Trip Rating : 
Dubai-Kabul and back in June. The outgoing flight was OK and on time
(there are now 2 per day). The return flight was 4.5 hours late without
any explanation. They should have called all passengers, but only a few
got called. I was lucky enough to know someone who did get called,
otherwise I would have been sitting outside the airport at 0700. No one
is allowed within about 100m of the terminal building more than 2 hours
before flight time. Kam Air need to do better than this.
Kam Air - by Rex Frummell
5 May 2007 Customer Trip Rating : 
Have flown Kam Air and Ariana Airlines for years and notice very little
difference between the two in regard to their poor customer service,
tendency to cancel or delay flights without notifying customers, leaving
hours earlier than scheduled or making unexpected stops in random
destinations (like Tehran on a flight from Kabul to Istanbul recently).
Most recently was kept waiting in terminal at Kabul for 9.5 hours to
finally leave for Istanbul, only to then make a stop in Tehran that was
unexpected even for the Iranian officials that boarded the plane on the
tarmac asking the flight crew why they had stopped there. The flight
attendants give very little customer service, particularly to those in
business class (unless you are paying for just the extra space, dont
bother wasting the money), and usually spend most of their time applying
makeup or talking to one another while they make each other drinks (but
neglect their customers who are watching). Have had office staff give
incorrect flight schedules to me, resulting in extra days of layovers in
various locations and when I complained about this to management, we
were openly laughed at by counter representative. It is this type of
poor customer service that I had grown accustomed to from Ariana (and
never cared for) but had hoped for much more from a non-government owned
airline, but I have been disappointed time and time again with Kam Air's
lack of regard for its customers.
Kam Air - by V Spence
4 May 2007 Customer Trip Rating : 
Dubai to Kabul. The food was fine and flight attendants very pleasant
and helpful. The seats are comfortable. After reading a lot of reports
which gave me some concern regarding times and luggage, we took off on
time from Dubai and didn't have any problems with our luggage. Planes
need to be newer but they were clean and got you to your destination.
Kam Air - by Michael Hartmann
24 April 2007 Customer Trip Rating :
The flight attendants try to do their jobs with a smile - food is not
bad, and while it is perhaps faint praise - I have never gotten ill from
the food after perhaps 20+ flights from DXB to KBL and vice versa. The
seats are comfortable in business. Only once has my luggage been left
behind, and in that case the next day I received a call from Kam that my
bags had arrived. Kam is now running a second flight to eliminate the
one downside of its DXB-KBL flight and that was the 0700 or 0800
departure time. Now they have a Terminal One flight from DXB leaving at
1300! Planes need to be newer if possible but they are clean and get
the job done!
Kam Air - by Ahmad Ramin
12 April 2007 Customer Trip Rating : n/a
Kam Air is a fast growing company. Although operation in a country like
Afghanistan is very difficult, Kam Air is doing well. Most of the time
on time. Food is not bad. I heard they are going to buy a new Airbus.
right now they are operating 737-800 leased from Pegasus airline in
Turkey which is a very new aircraft. Dubai to kabul usually goes well
for me but Returning from kabul to dubai it is awful.
Kam Air - by Gernot Friedrich
1 February 2007
Flew KamAirto Kabul last week (24 Jan) from Dubai - our flight was
delayed by 31 hours. The information policy was poor and once KamAir
told us that the flight was cancelled there was no help to retrieve my
checked-through luggage. The next day we had to be at the airport at
the regular check-in time (05:00) to find out by asking the KamAir staff
in Terminal 2 (Arrival area) - that the decision if the flight would be
cancelled again would be taken at 09:00. Once in Kabul I had to find out
that my luggage did not make it. Once again the KamAir staff wasn’t a
real help. There was no way to fill in an official Property
Irregularity Report (PIR) and the only answer was that I should come
back the next day at 12:00 to search personally for my bags. As I found
out in Dubai on the return flight my luggage was sent to Dubai on an
Ariana flight 3 hours before my flight, so it should have been there
already.
Kam Air - by Robert Kinney
27 October 2006
I work for a very large International corporation, with hundreds of
employees working in Afghanistan. At this time, the company uses KAM
Airlines, but this airline loses passenger's baggage on a regular basis.
When our company has a new group of employees set to fly from Dubai to
Kabul on KAM Airlines, we always have to leave one company
representative behind in Dubai for a couple of days to retrieve all of
the baggage that has been lost.
Kam Air - by John Charlesworth
7 April 2006
DXB to KBL. Another seamless flight, food not so good this time and
still a little musical chairs on boarding but arrived in Kabul on time.
Why UN bans staff from this airline I don't understand, it seems to be
run very professionally.
Kam Air - by Dave Stanley
27 January 2006
Back on Kam Air in November and January. Both internal flight to Herat
and on Dubai/Kabul route. All flights apart from Herat to Kabul were on
time. The food was edible, but I do not usually risk it from Kabul. It
was the same 737 on all routes. It flies Dubai to Kabul then Kabul to
Herat and back. The toilets were pretty offensive on the last flight.
That could be the fault of the passengers though. Kam Air has just
started flying Almaty/Kabul once per week.
Kam Air - by Mike Hartmann
20 October 2005
Have taken Kam Air twice now, DXB-KBL-DXB on a Tuesday with their 767
and then KBL-DXB-KBL with the 737s. Certainly better than Ariana from
what people have told me of Ariana. Terminal 2 at Dubai DXB is for
both, while all usual (LH etc) international carriers at Terminal 1, and
you have to take a taxi with your bags from Term 2 to Term 1, or wait a
long time for the shuttle. You should know that for $60 more each way
you can upgrade to business, which will give you 2-2 seating instead of
3-3 in the 737s. Business return is $554. You need to get your tickets
from Kam directly but they don't answer their website; see their agent
in Dubai or kabul directly. Food I skipped as not sure is worth the
risk. Older planes but clean enough and toilets functional. They do
allocate seats, you may need to nicely remind someone who is used to
open seating. Crew is apparently hired out of the Ukraine (all 3 Flight
Attendants were Ukrainian) and nice enough.
Kam Air - by André Krummacher
7 October 2005
Various times KBL - DXB - KBL. Kam Air operates a leased (from Phoenix
Aviation, UAE) Boing 737 and 767 on this route. Planes look ok. Flights
normally left on time, were quite comfortable, food was edible (even on
the KBL - DXB route) and service friendly. As already mentioned below,
the boarding in Kabul is quite chaotic as everybody tends to take any
free seat and sit down despite seat numbers on the ticket.
Kam Air - by Dave Stanley
19 July 2005
Back on Kam Air again to Kabul. They now have 6 flights per week on the Dubai/Kabul
route. I bought my ticket this time at the main ticket agent in Dubai. They were
closed when I arrived and I had to wait for someone to arrive. The flights themselves
were OK. The return to Dubai left half an hour early. I guess the flight crew were
as keen to leave Kabul as the rest of us. I would not risk the food on the return
Kabul-Dubai leg.
Kam Air - by Dave Stanley
29 May 2005
Dubai to Kabul return. Quite pleasant flight both ways. We were on time each way. There were no
problems with seat allocation on these flights. Do not use the online booking from the Kam Air web
site. The agent is based in Canada and does not have any idea about the flight status. I was told
the flight was full, then cancelled. Neither were true. Tickets can be purchased at Dubai Terminal
2 by credit card. Book in advance with the Dubai agent.
Kam Air - by John Charlesworth
21 April 2005
Dubai to Kabul return. Very comfortable flight with edible food. Flight arrived early both directions.
Aircraft are a little on the old side, but clean and I assume well maintained. Will be happy to use
them again. Great game of musical chairs before take-off. Seat numbers are in English and half the
occupants being Afghans read Persian script. After looking round a little confused they have
tendency to find free seat and sit down. Air crew resigned and allocate you another seat, which of
course has been originally allocated to another still boarding etc etc.
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