Kam Air

✅ Trip Verified | The last time I had to fly by Kam Air was few month ago during summer holidays. I booked my round trips flight from Geneva to Istanbul (by turkish airline) Istanbul to Kabul and from Kabul To Mazar e Sharif (north province of Afghanistan) by Kam Air. One week before the first flight I had to change my flights from Kabul to Mazar and contacted Kam Air. They responded after to days and refused to change the date or refund even a percentage of three tickets (me and my two kids). for return from Mazar to Kabul the changed the date of a round trip from Mazar to Kabul and Kabul to Istanbul and from Istanbul I had to fly to Geneva, without informing me. I missed all round trip and had to pay more than 3000$ to re-book all three tickets for two days latter. Two days latter again while I as in the Mazar e Sharif airport, the Kam Air flight was gone and I had to travel by road and drive nine hours in other to not miss again all my flight to Geneva. After nine hour of drive arriving in Kabul airport our names were not included to the passengers list and again our flights were changed to next day without any previous notice. We hardly managed to take the flight to Istanbul but I had to leave my luggage and I had to travel all way to Istanbul far from my kids as the sets were separated. I contacted them many times to compensate at least few percentage of missed flights which they caused but they didn't respond and even once they asked me for 200$ extra. Then they blocked me from their social pages to not add comments and or contact them. For a round trip which normally costs 4000$ I paid 8000$. The staff and customer services are not kind and helpful. They dont know there own system to work and behave. Even in their own branch office, they will ask you to contact their customer service.

Dubai-Kabul-Dubai. The price of tickets is very high. It costs more to get to Kabul than to the UK from Dubai. Kam Air were OK on this trip. It was a MD-82 both ways and were were almost on time. The only problem was the return because of some stupid security procedures in the airport. They apologised for that though it was not their fault. Neither flight was full so was able to get a row to myself which helps. Kam Air along with Safi is still the best way to get to Kabul from Dubai.

Dubai-Kabul-Dubai. Not so good as my last trip. The 737 aircraft is not on this route so they are using an ancient 727 or MD82. We were about 1 hour late each way. Ticket prices have increased a lot in the last year so it would not be unreasonable to expect better. The food departing Kabul should still be avoided.

Dubai-Kabul-Dubai in early December. Kamair continues to be OK. Both flights were close to being on time - the only small delay down to Dubai air traffic. They are now doing the luggage security check in Kabul which means you have to point out your case before it is loaded onto the aircraft. Don't forget to do this if you want to see your case at your destination.

Kamair could do a lot better with the Kabul -Dubai flight the food is still lousy the hostess busy closing curtains to do make up and laze around. That is the customer care side of things. On the security side of things it looks they are finally waking up. My flight to Dubai on 23rd July 2007 was surprising though our luggage was let on the rain as the loaders sheltered under the wings the boarding well done under the supervision of two foreign looking gentlemen a security manager and a safety manager who though serious looking and thorough in their work they smiled at us and even greeted passengers as they boarded. That was heart warming to say the least.

Kamair could do a lot better with the Kabul -Dubai flight the food is still lousy the hostess busy closing curtains to do make up and laze around. That is the customer care side of things. On the security side of things it looks they are finally waking up. My flight to Dubai on 23rd July 2007 was surprising though our luggage was let on the rain as the loaders sheltered under the wings the boarding well done under the supervision of two foreign looking gentlemen a security manager and a safety manager who though serious looking and thorough in their work they smiled at us and even greeted passengers as they boarded. That was heart warming to say the least.

Dubai-Kabul and back in June. The outgoing flight was OK and on time (there are now 2 per day). The return flight was 4.5 hours late without any explanation. They should have called all passengers but only a few got called. I was lucky enough to know someone who did get called otherwise I would have been sitting outside the airport at 0700. No one is allowed within about 100m of the terminal building more than 2 hours before flight time. Kam Air need to do better than this.

Dubai-Kabul and back in June. The outgoing flight was OK and on time (there are now 2 per day). The return flight was 4.5 hours late without any explanation. They should have called all passengers but only a few got called. I was lucky enough to know someone who did get called otherwise I would have been sitting outside the airport at 0700. No one is allowed within about 100m of the terminal building more than 2 hours before flight time. Kam Air need to do better than this.

Have flown Kam Air and Ariana Airlines for years and notice very little difference between the two in regard to their poor customer service tendency to cancel or delay flights without notifying customers leaving hours earlier than scheduled or making unexpected stops in random destinations (like Tehran on a flight from Kabul to Istanbul recently). Most recently was kept waiting in terminal at Kabul for 9.5 hours to finally leave for Istanbul only to then make a stop in Tehran that was unexpected even for the Iranian officials that boarded the plane on the tarmac asking the flight crew why they had stopped there. The flight attendants give very little customer service particularly to those in business class (unless you are paying for just the extra space dont bother wasting the money) and usually spend most of their time applying makeup or talking to one another while they make each other drinks (but neglect their customers who are watching). Have had office staff give incorrect flight schedules to me resulting in extra days of layovers in various locations and when I complained about this to management we were openly laughed at by counter representative. It is this type of poor customer service that I had grown accustomed to from Ariana (and never cared for) but had hoped for much more from a non-government owned airline but I have been disappointed time and time again with Kam Air's lack of regard for its customers.

Have flown Kam Air and Ariana Airlines for years and notice very little difference between the two in regard to their poor customer service tendency to cancel or delay flights without notifying customers leaving hours earlier than scheduled or making unexpected stops in random destinations (like Tehran on a flight from Kabul to Istanbul recently). Most recently was kept waiting in terminal at Kabul for 9.5 hours to finally leave for Istanbul only to then make a stop in Tehran that was unexpected even for the Iranian officials that boarded the plane on the tarmac asking the flight crew why they had stopped there. The flight attendants give very little customer service particularly to those in business class (unless you are paying for just the extra space dont bother wasting the money) and usually spend most of their time applying makeup or talking to one another while they make each other drinks (but neglect their customers who are watching). Have had office staff give incorrect flight schedules to me resulting in extra days of layovers in various locations and when I complained about this to management we were openly laughed at by counter representative. It is this type of poor customer service that I had grown accustomed to from Ariana (and never cared for) but had hoped for much more from a non-government owned airline but I have been disappointed time and time again with Kam Air's lack of regard for its customers.