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JETSTAR AIRWAYS Passenger Reviews and Customer Trip Reports |
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JETSTAR AIRWAYS customer review : 15 March 2010 by Adrian Crisp (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney-Darwin-Saigon A320. For $360 AUD return, an absolute bargain. Sydney-Darwin sector is
domestic. Then you re-board the same A320 for international sector to Saigon. It's a real knee
crunching trip though and you really need the two hour break in Darwin to walk around and
straighten out. I'm only average height and my knees were shoved against the seat pocket in
front. You could not straighten you legs and your knees do begin to ache. Thank goodness the
seats themselves were comfortable. Staff were friendly but trolley service is slow as only
one attendant does the service whilst the other handles cash and credit cards. It took 30
minutes to serve 12 people in the first four rows. It's a much better idea to bring your own
food and just buy a drink when they finally come past. Shame Jetstar discontinued the direct
A330 flights.
JETSTAR AIRWAYS customer review : 1 March 2010 by Michael Little (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Hobart - Melbourne A320. Having missed our flight with another carrier, we had good service
from the JetStar ticket agent. We were given exit seats and enjoyed a comfortable on-time
flight. Onboard service was efficient and friendly.
JETSTAR AIRWAYS customer review : 1 March 2010 by J Lewis (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney-Gold Coast return A320. Check-in very speedy using self check-in Kiosks at Sydney
Airport. The planes were comfortable and clean, onboard menu fantastic and amazing value. The
star moment of the flights was when the Jetstar crew gave my kids the whole stock of the
gallery (it was the last flight on that aircraft).
JETSTAR AIRWAYS customer review : 26 February 2010 by Peter Birch (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney To Christchurch A320. Jetstar is a typical value airline you get a seat and a chance to
buy food and drink as required.
JETSTAR AIRWAYS customer review : 1 February 2010 by D Kershaw (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Singapore to Darwin on Jetstar, new A321. Check-in at Singapore Changi airport was quite
crowded and line was slow moving. Jetstar uses the old Terminal 1 which is really in need of
upgrading. Unable to check-in online for this flight. The flight itself was full. Leather
seats in a 3-3 layout were tight but ok. Departure was on time and buy on board trolley
service was adequate for this 3 hour hop. Quite a turbulent flight but crew was professional
and most passengers managed to sleep. On arrival in Darwin (4:30am in the morning) passengers
had a long wait to clear immigration - as there were only a few counters open (this being the
only international flight arriving at this time of day). Overall it was reasonable for the
price $380 Australian dollars.
JETSTAR AIRWAYS customer review : 28 January 2010 by B Vincent (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SIN-PER on A320. Staff friendly and helpful on the ground and in the air. On arrival,
luggage delivered quite promptly. Aircraft was clean and tidy, seats reasonably comfortable
although once again I selected a row with less than the 30 inch pitch promised on the Jetstar
website. The website also promises a complimentary bottle of water which failed to
materialise. Overall quite a good service, but they need to bring their website into line
with reality, or vice-versa.
JETSTAR AIRWAYS customer review : 26 January 2010 by L Mackell (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Tokyo to Sydney via Gold Coast. Was meant to be a simple international transfer at the Gold
Coast and straight on to Sydney. Jetstar took it upon itself to change our second flight (GC -
Syd) from an international transfer to a domestic, phoning my husband 2 weeks before to inform
him that the flight had been cancelled (JQ20). It wasnt until an announcment onboard our Tokyo
- Gold Coast flight was made before landing for people transfering to our cancelled flight
that we became aware that our flight had not actually been cancelled. There was nothing we
could do. Jetstar crew waiting at the international transfer door were useless as were the
other Jetstar employees hanging around. While waiting for our luggage several other people
from our Tokyo flight were paged and taken away to our cancelled flight and after speaking to
Jetstar staff again to find out why we werent as well we were informed there was nothing they
could do for us. We had to wait and collect our luggage, then queue for over an hour and a
half to get through customs and then line up again for domestic check-in. This wasnt what we
booked and paid for especially as we were travelling with 2 small children. Jetstar claim
they never cancelled the flight but instead insist that we phoned them and made the change to
our own flight details! They really dont care about their customers and I doubt they ever will.
JETSTAR AIRWAYS customer review : 21 January 2010 by P Garde (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Launceston-Melbourne. Extremely aggressive & demanding check in staff alleging I was
overweight on my hand luggage. Was told most aggressively my hand luggage would be
"confiscated " at the gate or I would be slugged a further $80 at gate. At the very last
minute, I was allowed to check a bag and threatened with an 80 bucks demand at the other end.
Never again for this passenger.
JETSTAR AIRWAYS customer review : 20 January 2010 by R McCarthy (South Africa)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Adelaide-Perth with an international connection to JNB. Even though we had a Qantas ticket all
the way to Johannesburg JetStar wouldn't check in our luggage to the final destination,
meaning it had to be picked up in Perth along with boarding passes. This meant a great deal of
stress for us because we almost missed our international connection. We also tried to get help
from Qantas but they couldn't offer any support. I wouldn't recommend using JetStar on a
codeshare ticket. Other than that, nothing to say about this airline. It's a functional people
carrier that offers very little other than a seat
JETSTAR AIRWAYS customer review : 19 January 2010 by M Angst (Switzerland)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney to Gold Coast. My first and last flight with Jetstar. Check-in was a nightmare. Since
we came in on an International Flight we had more luggage with us than the usual domestic
traveller. However on our previous lags with Qantas it was never a problem at all. With
Jetstar its a complete different story. Since we were not familiar with there zero tolerance
regulations we wanted a clear and friendly explanation. Instead the lady at the check-in had
as much charm as an ice queen and was as demanding as a drill sergeant. Instead of explaining
us the rules and regulations in a customer friendly way she kept on demanding and tried to
escalate the situation whenever a question was raised. At the end she did not even accept 2
small hand luggage items plus 1 hand bag weighing totally less than 5 kilos because there
where 3 instead of 2 items. Had to take out the big backpack out of the suitcase and merge 3
items into 1, which is absolutely ridiculous. Flight itself was delayed as well, but okay so
far. Customer service and check-in however does not deserve its name as it is no service at
all!
JETSTAR AIRWAYS customer review : 17 January 2010 by Alan Wan (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AKL-WLG return. The planes were in excellent condition, nearly new and the price of the
tickets cheap NZ$110 return - that included the pre-paying of 20kg of check in baggage. The
flights were on time and FA friendly. For short haul in NZ I think JetStar beats Air New
Zealand.
JETSTAR AIRWAYS customer review : 3 January 2010 by Chris Churchill (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-BNE-SYD over Xmas break. 48 hour check-in is great and easily processed. Seats were
allocated for return flight (5 days later). Inflight service efficient and friendly if
required. At BNE check-in for return we were offered seats in exit row 13 which was a pleasant
surprise. A slight delay on return flight due to crew from another inbound aircraft. Overall,
a very pleasant experience.
JETSTAR AIRWAYS customer review : 1 January 2010 by B Owen (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Hobart - Melbourne. Flight delayed by 45 minutes due to the aircraft arriving late.
Apologies and explanation offered by check in agent, who also offered exit row at no charge.
Crew cleaned and reboarded aircraft 5 minutes after the last passenger disembarked the inbound
flight, and apologies for the delay from flight deck. Crew very friendly. Did not purchase
food or drinks. Outstanding value for this one hour flight
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