JETSTAR AIRWAYS review :  2 July 2009 by Alan Mitchell   (Australia)

Flew Jetstar international to Hawaii in June for the first time. We paid for the extra leg room seats and lucky to get the one at the exit door. The seats were good. The down side we prepaid for the meals, entertainment console and comfort packs, in short they were not worth the money that we paid. There were 3 movies shown on the overhead TV units so really it was a waste of money paying $30 both ways for the entertainment units. The meals both ways were horrible and I eat most foods - but those ? The flight crew was very good and friendly. We will fly Jetstar international again but we will give the extras a miss.

JETSTAR AIRWAYS review :  24 June 2009 : by Ron West   (Australia)

Melbourne-Newcastle. It took me four attempts on two different systems to check in on-line, but I finally managed to print my boarding pass. I arrived at the airport around 18:00 and noticed that the incoming flight was an hour and a half late but my flight was still scheduled to leave on time at 19:55, At 19:00 there was a public address announcement that the flight had been cancelled (because of "the curfew in Newcastle") and to go to Jetstar check-in. There I was given a choice - be "re-accommodated on a flight tomorrow morning", or a refund. I needed to be in Newcastle early in the morning and so I went for the refund (although Jetstar have a reputation for being tardy in this regard) and managed to get on the 19:30 Qantas flight to Sydney. There I hired a rental car, and as I had to return it to Sydney Airport, cancelled my Jetstar flight home from Newcastle. Much to my surprise the overall cost of Qantas flights bought at the last minute and the rental car was comparable to the cost of the Jetstar ticket, and flying Qantas in and out of Sydney meant I had reliable and helpful service. Next time I fly on business, I would think twice before booking Jetstar.

JETSTAR AIRWAYS review :  15 June 2009 : by J Tan   (Australia)

PER-SIN return. Managed to get some shut eye as it was a red eye with the flight being about 80% full. Flight back from SG departed ontime but there were some drunk and loud passengers that were annoying. Small bottled water is given complimentary as you board. Jetstar aircraft that fly to Asia from Perth are the identical ones that fly domestically, so if you have kept your earphones you can use the IFE audio for free. The Asian crew from Thailand, Malaysia and SG onboard are employed by Jetstar Asia and the crew work from SIN to PER and then immediately on the leg back.

JETSTAR AIRWAYS review :  9 June 2009 : by Steve Schwartz   (Australia)

Delayed Brisbane - Mackay over an hour then delayed Mackay - Brisbane nearly an hour due to refuel calculation mistake. Delays aren't fun when traveling with a tired and sick toddler. Aircraft interior was shoddy with the magazine holders held together with zip ties on most seats. Hopefully this is because they spend their maintenance budget on essentials not cosmetics but doesn't inspire confidence. Cabin staff were at best indifferent. Will never use again.

JETSTAR AIRWAYS review :  26 May 2009 : by Nick Fortuna   (Australia)

OOL-NRT-OOL my first international flight on Jetstar on immaculate A330-200. I booked this trip some time ago for the bargain price of ~AUD750 incl meals and DVD Player. Flights both way were less than half full, so plenty of space to spread out. Service by the mostly Thai crew was exemplary. Pre-departure, they hand out a bottle of still water. Meals served were nothing spectacular. DVD player had a good selection of movies. The main screens in the cabin also showed some movies, TV shows, music clips. Call bells were answered seconds after being pressed. We ordered some coffees and pleasantly surprised to get a proper espresso for $3 ea. Economy seats are better than on their domestic aircraft. OOL-MEL-OOL with my wife and our infant son was also OK, but not to their international standard. Our original flight was cancelled and we were rebooked on the last flight. I had to ring the call centre to rebook - which wasn't easy since they were constantly engaged. Only when I rang their NZ service (from Australia!) did I get through. We were rebooked on a more suitable flight and also booked a rental car through Jetstar's call centre. Flight out was delayed by 25 min, but no apology offered. Flight was full. Some time after landing, I got a concerned phone call from Jetstar - We had forgotten our infant's fold-out cot at the luggage belt. I retrieved said item the next day, but not before another baggage staffer called to remind me. Now that's great service (unexpected for me) The return flight was around 2/3 full and we had a spare seat. In all, with a great product, friendly flight attendants and a great attitude, it seems they are giving Qantas a run for their money.

JETSTAR AIRWAYS review :  22 May 2009 : by K Knowles   (Australia)

SYD-HKT-SYD Star Class A330-200. When I did eventually manage to check-in, the Starclass lane was slow and bumped me from my reserved seat without asking me. A helpful women at the Qantas Business Lounge organised to put me back in my reserved seat, but Ground Supervisor cancelled it when I got to the gate. Once we got off the ground, the Star class Cabin Crew soon made up for it and the CSM was excellent! The Star class seats are basically leather covered Domestic Business Class seats (old 767 style) but are OK except I found the inflatable lumbar bit fairly annoying as constantly needs the air let out of it. All in all - the service is similar to Domestic Business - with the exception of the amenity pack but the rather good AVOD . The biggest benefit was that the cabin was only half full so everyone got good space - even emptier on the way home.

JETSTAR AIRWAYS review :  16 May 2009 : by A Kattula   (Australia)

Booked Jetstar in January for family trip MEL-OOL-MEL in July travelling on lunchtime flights as have young children. Received email last week advising of schedule change and rebooking us on 5pm flight ex OOL. This despite Jetstar still having a lunch time flight and another around 2pm. Jetstar Call Centre could not have been better! Answered call within seconds and very quickly rebooked us back on to lunch time flight at no cost. Email confirming all this received within 5 minutes!

JETSTAR AIRWAYS review :  15 May 2009 : by W Burchell   (Australia)

MEL-OOL-MEL. Check in a breeze and through security in about 5 mins. Flight to GoldCoast was an A321 - had been converted to Jetstar seats but seat pitch seemed less then usual. Flight attendants gathered at gallery a lot but did attend to passenger calls as required. We arrived on time and bags were ready within 5 mins of entering the terminal. Flight back to Melbourne an A320 and seat pitch was much better. Flight attendants on this flight seemed even less interested but overall professional. Food options limited but food is decent and fairly priced. It must be noted that entertainment options were unavailable on both flights.

JETSTAR AIRWAYS review :  11 May 2009 : by J Tan   (Australia)

PER-MEL. Booked the price beat guarantee during Tiger's $30 flight sale so my flight was only $27. The flight was delayed by about 2 hrs but considering what I paid I cannot complain. On board, the announcer kept saying we were flying to Sydney and it wasn't until a few announcements later she apologised that we were flying to Melbourne. Service excellent, full flight, food reasonably priced and enjoyed being able to fly a long distance for under $30.

JETSTAR AIRWAYS review :  11 May 2009 : by Alan Pace   (Australia)

Melbourne-Darwin on A320. Despite departing Melbourne two and a quarter hours late, this direct one way flight of five hours arrived in Darwin at about 5pm as advertised! Generally all was excellent. No inflight entertainment, however this flight was comfortable in leather seats and pleasant crew. Food cheap but good. Jetstar, late departure aside, are yet to go wrong as long as one assures oneself that the flight is direct.

JETSTAR AIRWAYS review :  5 May 2009 : by Jo Wright   (Australia)

SYD-HNL-SY. Flight out delayed due to the baggage handlers strike. We live 150kms from Sydney and despite checking the departure time before leaving home (on time!) we were not aware of the industrial action until we arrived at the airport and saw the mounting piles of luggage. Not one word was mentioned at check-in about the possibility/probability of the flight being delayed (even after I asked) and the boarding pass showed an on time departure. There was not too much communication about the situation or a revised departure time and the departure gate number kept changing on the screens - at one stage they had the flight departing from the second terminal which sent a lot of people into a panic. The flight eventually departed about 4 hours late. The crew were very apologetic (not their fault) and were very friendly and efficient. Tea/coffee/softdrink was complimentary throughout the flight due to the delay. Return trip check in at the airport was smooth and organized and the flight departed on time. A pleasant change to have a day flight. Due to the mid morning departure time, the crew announced what meal/snack service would take place and when so we weren't fed lunch and then forgotten an hour into the trip. We don't mind paying for meals/IFE's etc if it helps to keep the airfare down but we do think that Jetstar could provide complimentary coffee n tea - $3.00 for a small cup of tea is a bit rich. Travelling through the US on Jetblue and Southwest, all coffee/tea/softdrinks and 'snacks' were complimentary and, if you so desired, unlimited. We missed out on the really cheap fares but at the time of booking what we paid was far below Hawaiian or Qantas (on a Jetstar flight, cheeky!) and the planes are newer. My only gripe is Jetstar's website - what a horror!

JETSTAR AIRWAYS review :  20 April 2009 : by A Wright   (Australia)

SYD-CNS-NRT on A320 and A330, then return NRT-OOL-SYD on an A330 with my wife and 4 month old son. From phoning the call centre to request bassinet seats and meals, to check-in and while flying experienced fantastic service. The staff were cheerful and friendly and went out of their way to make a difficult experience with a young child as enjoyable as possible. All the flights up until OOL-SYD were ahead of schedule, and that last flight was only a few minutes late through no fault of their own (a fire alarm in OOL). Comfortable flights, reasonable meals - bassinet was a little damaged on the flight home, but they promised to write it up for maintenance. In flight entertainment wasn't the best, but you can always bring your own iPod or portable player.

JETSTAR AIRWAYS review :  18 April 2009 : by D Kershaw   (Australia)

Sydney to Honolulu return on A330-200. The fare paid was $704 Australian dollars including tax (very cheap). Online check-in + online selection of seats and online selection of meals were all unavailable on this flight for some reason. Their website has major problems (I checked several times in the days leading up to this flight - and could never even view my itinerary). Check-in at Sydney airport was handled by Qantas taking about 15 minutes. It was a totally full flight (it was the day before Easter long weekend). Departure was close to on-time. The eastbound flight is at night and was quite dark and uneventful. Arrival in HNL was on time. The return flight a week later was also pretty much on time. Westbound it seems to take 1-2 hours longer due to headwinds apparently (making it close to 11 hours). On the way back it wasn't full - it seems to help going on midweek flights if possible. Overall it was ok. They use mostly Thai crews and they are quite helpful. Entertainment on board is near non-existent - the radio system plays on a loop and the songs repeat every hour, so quite boring. Their meal quality is quite poor and seat pitch is tight. But I would use them again for price.

JETSTAR AIRWAYS review :  14 April 2009 : by T Mackellar   (Australia)

OOL-KIX return. I used my Frequent Flyer points to fly star class which works out great value (same points as qantas economy to NRT). OOL airport could not handle the traffic and made boarding and check-in mirror quite chaotic. The trip to KIX was great, the food and service would be comparable to that of a premium economy service, however much better than being at the back. On the way back however was a different story, When arriving at Check-in a passenger told me we had a 6 hour delay, I went to the counter, and they had no idea how long it would be delayed. Ultimately we ended up having a 24 hour delay in Osaka, 4 hours of that was waiting for hotel vouchers. I guess I could call myself lucky that i did have priority service. Without that delay however I would Strongly recommend Starclass for price sensitive premium travellers.