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JetStar Airways Passenger Reviews and JetStar Airways Customer Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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JETSTAR AIRWAYS customer review : 18 July 2010 by L Pillion (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Perth to Hong Kong return via Singapore. Check-in at Perth airport quick with three desks
open. A320 with friendly crew. Seats did not recline. Had to check-in again at Changi and go
through customs. Jetstar Asia crew okay - if travelling on Jetstar Asia from Hong Kong, check
in at MTR station and if you have a Jetstar flight afterwards they will check your luggage
through to Australia. A320 Jetstar Asia/ Valuair aircraft but good flight. Three hours wait
in Singapore before flight to Perth, better than ten hours before. Total cost AUD $2600 for 2
adults and 2 children.
JETSTAR AIRWAYS customer review : 15 July 2010 by M Hood (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Check in Queenstown surly and rude when I did not tag my own bag. Had no idea how to attach
it. Boarded rear stairs and seated in last row. No recline A320 plane. Crew not wearing badges
and did not smile once. Prior to landing all were asked over PA system to arrange seat pocket
with safety card at front - two Italian ladies sleeping next to me with belt tightly on were
woken up to arrange seat pocket. I was then told my card had to be turned around the other
way. Asked a hostess how to get to the International terminal as it was my first time
arriving at AKL domestic and she said she had no idea!
JETSTAR AIRWAYS customer review : 15 July 2010 by A Portnoy (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Easy to board. Gold Coast Airport to Sydney flight, they just scanned my barcoded ticket with
a scanner. No need for ID! Checked every single bag to make sure that we were not taking on
more luggage than allowed. Put people aside that had more than 2 bags, and forced heavy-
looking bags to be weighed on scale next to airline doors. Easy to purchase goods inside, with
credit card. No complaints - got what I paid for.
JETSTAR AIRWAYS customer review : 14 July 2010 by B Thomas (Australia)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sydney-Osaka. Our flight was delayed for 2 days and Jetstar staff handled it badly. We boarded
the flight, then had to disembark due to mechanical problems. We waited at the gate for 5
hours with Jetstar staff telling us nothing about what was going on. They were rude to people
who asked questions and seemed to treat the situation as if it was our problem. There were
lots of Japanese people on the flight, but no announcements in Japanese, so they would have
had even less of a clue than we did! After waiting for 5 hours they finally announced the
flight was cancelled - couldn't this decision have been made earlier? We were put up in a
hotel for 2 nights.
JETSTAR AIRWAYS customer review : 14 July 2010 by C Tudehope (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I wasn't expecting a whole lot out of Jetstar on my first flight Ballina to Sydney. Check in
was friendly enough - Ballina Airport is small and there isn't a whole lot to do. The incoming
flight landed late and we started boarding through the front whilst people were still getting
off in the back. Seats soft and comfortable. The crew were friendly, although the recorded
announcements are rather impersonal. However, their legroom is less than Virgin Blue. Would
recommend, but if I had a choice between Virgin Blue and Jetstar, Virgin Blue would be my
preference.
JETSTAR AIRWAYS customer review : 12 July 2010 by Daren Kilminster (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Auckland - Sydney. Normal Jetstar flight - no bells or whistles but a friendly Kiwi crew. You
know what you get with Jetstar and it's fine by me at the price. Only thing I'd suggest is pay
for food and drinks with NZ dollars as the price is the same as paying with Aussie dollars
thus saving 20 odd percent.
JETSTAR AIRWAYS customer review : 12 July 2010 by S Miller (Australia)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew Jetstar to Bali on a Jetflex fare, had called 2 days prior to my flight to request an
extra legroom seat which the customer service operator told me was no problem. Checked in for
the flight and was allocated a middle seat with zero extra legroom. Have to say I had low
expectations of Jetstar and those expectations were definitely met. Legroom is shocking, seats
are not comfortable and service is pretty much non-existent.
JETSTAR AIRWAYS customer review : 30 June 2010 by V Aplin (Australia)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Star Class |
Appalling trip from Denpasar to Sydney - left over 5 hours late at 4.30 am. No pillow, flimsy,
tiny blanket, inedible food, didn't opt to deal with the heavy and cumbersome entertainment
unit on offer and the service was at best the bare minimum! Cabin crew young and seemed
inexperienced. Seat comfort I would rate on a par with Garuda economy class which I flew on
the way to Bali 7 days earlier. Sure the Star Class seat reclined a few inches more than
Garuda economy, but not enough to enable sleep - you're still sitting up!
JETSTAR AIRWAYS customer review : 20 June 2010 by S Conroy (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Star Class |
Star class SYD-HNL return A330. The only bad aspect of this trip was check-in in Sydney,
where economy passengers were allowed to push-in the Star Class queue. Consequently, a 5-10
minute exercise turned into a 45 minute disaster, with angry star class passengers getting
into an extraordinary verbal shouting match with queue-jumping economy passengers. Check-in
staff were content to bury their heads in the sand and deny any wrongdoing. Everything else
about trip was outstanding. Impeccably clean aircraft, on-time performance, constant catering
and good quality IFE. Cabin staff very attentive and friendly. The Star Class seats are
Qantas domestic business class seats. They are not as comfortable as lie-flat seats, however
they are good enough for a 10 hour flight.
JETSTAR AIRWAYS customer review : 13 June 2010 by T Collins (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Cairns-Perth, took this flight as part of a Qantas round the world ticket. Jetstar was the
only direct flight available on this route. We were expecting the worst from the reviews but
were pleasantly surprised, yes its a no-frills airline but the cabin crew really worked hard
ensuring we and all the passengers were comfortable and had everything we needed also, offered
seveal times throughout the flight to fill our water bottles up as soon as they noticed we
were running out of water. Something that didn't happen on our BA/Qantas flights. The seat
space wasn't as bad as some airlines I have experienced in Europe and the lack of recline was
a bonus as you don't get someone pushing their seat in your face. Overall would use again if
the price/route was right. This would be the only flight we took on our world ticket where the
crew had personality, offered a service, very simple by keeping an eye and watching on the
customer ensuring we were made to feel comfortable whilst in their hands.
JETSTAR AIRWAYS customer review : 11 June 2010 by D Mayo (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-HKT in economy, seating average although there were lots of empty seats and I was able to
stretch out across two seats which helped. Friendly and attentive cabin staff however the
prepurchased meal and movies package was a waste of money - I would not do this again. The
supplied meal was very average and not really worth the cost and as for the movie package a
waste of money. You are better taking your own laptop or DVD to use. I would use Jetstar
again for this flight as the price was cheap enough but would take my own food and movies to
watch.
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