JETSTAR AIRWAYS review : 28 June 2008 : by J Hassett

Customer Rating : 5/5

MEL-MCY-MEL I discovered this gem on a trip to Australia earlier this year, and didn't hesitate to use them again on a recent trip. I checked in early and was offered an emergency exit row. Far more comfortable than Qantas flight from London. Crew friendly and efficient. I had a regular seat on the return flight, but more comfortable than the international Qantas flight. Apart from having to pay for entertainment and refreshments, you wouldn't know you were on a no frills carrier.

JETSTAR AIRWAYS review : 19 June 2008 : by J Bond

Customer Rating : 1/5

HNL-SYD Economy. Checked departure information via jetstar.com 3 hours before departure, all ok. Arrive HNL airport to be in queue behind at least 120 people. After about 15 minutes we are told the flight is 6 hours delayed, as the inbound from JQ1 from Melbourne is late. We are given $15.00 each for food, but no change is given if you dont spend up to that. JQ staff said we would be accomodated in SYD over night as the flight will now miss curfew, at least half the passengers are going to need a hotel. We spend the 6 hours looking over the duty free stores (which strangly all close once the JAL & ANA flights depart? Finally the plane arrives and we board 6 hours late. Flight crew apologise for the delay but no real reason given. The portable tv screens are ok, good selection of movies and tv, but it would be better to be able to attach it to the seat back as looking down for so long gives you a pain in the neck. The food was terrible, tiny portions and tasteless. One option being described as a cheeseburger for $10.00 was in fact a veg pattie in a bun, with no cheese, horrible. The main meal for $15 was chicken on pasta, 3 tiny pieces of chicken (fork size) and a couple of table spoons of pasta with 4 olives - and drinks are extra. JQ did offer 1 free soft drink for the delay, big of them. After the 10 hour flight we arrive SYD. JQ and QF staff meet us at the gate and ask all domestic connecting passengers to form a queue. After 20 minutes we get to the table to be told to go away and claim any out of pocket expenses on insurance. As we had booked our QF connection separate to the JQ flight, NO responsibility is taken. No hotel or transport is supplied. I had to push to be told what hotels are in the airport area. The staff there was quite rude and offered no apology or care. After collecting baggage and customs we spot another staff member offering help, she pointed us in the direction of the "motel board", non of their recomemndation were there, so we just get a taxi and ask for the closest hotel to the domestic airport. This we find out is fully booked, probably by JQ to assist the passengers who booked all the way through? Its all the same company and with one-way internet fares, they want you book separately). We ended up in a really average hotel at our own cost. My main gripe is the attitude and lack of assistance. I would never fly Jetstar again.

JETSTAR AIRWAYS review : 19 June 2008 : by Andrew Wright

Customer Rating : 4/5

SYD-KIX-SYD in economy. This was our second flight with Jetstar between Sydney and Osaka and I quite enjoyed the flights. Cabin staff seemed happy, enthusiastic and helpful. Your only free beverage is the bottle of water given at the beginning of the flight and then it's self service from the water fountain, but when my pregnant wife wanted warm water the crew member gave her some hot water in a cup from the drinks cart and suggested she pour some cool water from the bottle. I found the seats reasonably comfortable. The cabin screen entertainment was not particularly good. The movie and television selection of the video on demand units did not look particularly interesting. From previous experience I can say that the units are bricks and require you to leave your tray table down. Bit of a worry in severe turbulence. Confusingly, we were charged for earphones ($3 and told the price would rise to $5 at the end of the month, which is what has been listed in their documentation since Jetstar first took to the air) on the flight out, but handed them free on return. They have been given out free on all our previous long distance flights. The earphones are low quality, but you get to keep them. My wife sampled a chicken green curry on the flight out and enjoyed it, though the roll was stale. Fortunately, you are allowed to bring your own food on board. If you can afford to fly a full service airline like Qantas or Singapore Airlines then go for it, but if you can get a cheap fare with Jetstar then they do get you from A to B with a reasonable level of comfort and safety.

JETSTAR AIRWAYS review : 17 June 2008 : by T Tassonyi

Customer Rating : 1/5

Melbourne to Bangkok. I wanted to use up all my hard earned Qantas frequent flyer points, I got 3 ticket for 180000 points. We left 5 hours late, they give us $10-00 food voucher 10 mins before departing - I look at the food shop where you can buy something to eat, about 50 to 70 people waiting, so just give it back to the lady. Try to buy something on the flight, it wasn't much better. The guidance I could suggest, you work hard for your money, pay a little extra, and fly with a better airline.

JETSTAR AIRWAYS review : 17 June 2008 : by L Loganathan

Customer Rating : 2/5

Townsville-Brisbane-Darwin. Delay from Townsville was 3 hours - but did we get the courtesy of a call from Jetstar to advise? No. No frills means no frills. Qantas Club at Townsville airport had the initiative and decency to call and let us know. When traveling with three small children this type of advice is crucial to keeping sane. Delay out of Brisbane was one hour - again no advice.

JETSTAR AIRWAYS review : 13 June 2008 : by R Dunsdon

Customer Rating : 1/5

Brisbane-Sydney-Osaka. We were told that we would not be served any food options until the passengers at the back (from JAL flights) were served first. Of course, there was no food left. Then when we arrived in Osaka, only 1 of our 4 bags was on board. We received the final bag seven days later. The most disappointing aspect was the highly dismissive, all care no responsibility attitude adopted by Jetstar relating to the locating and delivery of our baggage. Jetstar's systems, procedures and resourcing appeared to be geared this way.

JETSTAR AIRWAYS review : 10 June 2008 : by T Short

Customer Rating : 4/5

Melbourne to Sydney on JQ3 (a segment of the Melbourne to Honoloulou trip). A330 very tidy and very comfortable leather seats. Staff OK, no enthusiasm, but efficient. Only complaint is that because this is treated as international, you can't do online check-in, can't take liquids (as you can on all Aussie domestic flights) and have tougher security. Would be comfortable for long-haul.

JETSTAR AIRWAYS review : 3 June 2008 : by David Harrington

Customer Rating : 5/5

Avalon-Sydney-Avalon. After another frequent trip of this route it was good to finally see a different set of efficient crew. There was a 10 minute delay, but again the return leg arrived 15minutes early which is fantastic, as I basically got home when we were meant to land!. Pilots had updates which is always good and plane was clean, except on the way back. Crew were very helpful and friendly, and actually looked like they enjoyed their jobs. The only problem is the dirty finger- printed windows, but otherwise another Jetstar experience

JETSTAR AIRWAYS review : 23 May 2008 : by Robert Ramage

Customer Rating : 3/5

Starclass - Sydney to Osaka return. Starclass very ordinary : not business class nut more a full service economy seat. The food was more like junk food than nutritious food - being offered chocolate and sweet biscuits throughout flight was terrible. The meal when it appeared was very small. Despite all the bad points, it is a cheap fare and you can earn Qantas FF points and status credits.

JETSTAR AIRWAYS review : 21 May 2008 : by David Harrington

Customer Rating : 5/5

Avalon-Sydney-Avalon. Way up delayed 10mins, but this was made up on the return leg. Flight smooth and comfy on the way with great seats. FA's efficient, although one was rushing so she could then chat with the others. Way back a new plane so seats were really good and music in cabin adds to the experience.

JETSTAR AIRWAYS review : 11 May 2008 : by K Bates

Customer Rating : 4/5

Melbourne - Darwin return. First experience of a cheap flight, $99 each way. Leaving Melbourne was 40 minutes delayed and no explanation for delay from staff. Check ins were okay on both flights. Seating is quite cramped, and if you're not sitting next to the aisle then other passengers have to get up and move into the aisle to let you out. Can't comment on food as took my own but people seemed okay with what was on offer. Cabin crew were good and seemed quite helpful. Overall I was quite happy with the cheap airline experience.

JETSTAR AIRWAYS review : 30 April 2008 : by Tom Dale

Customer Rating : 4/5

Sydney-Hamilton Island. We checked in early and were offered exit row seats with more legroom. These were fine. I and my two children were able to use the Qantas Club lounge in Sydney Terminal 2. Service from cabin crew was friendly and polite - more laid back than Qantas. Food was a little pricey but tasty enough - certainly better quality than the single sandwich which passed for lunch on a recent Qantas flight. Overall pretty good. Return leg was much the same experience.

JETSTAR AIRWAYS review : 30 April 2008 : by Peter Finn

Customer Rating : 3/5

MEL-PER. Flight late in from previous leg but left for Perth on time - they didn't clean it! Litter on floor and food crumbs on seats. Inflight service average, seats comfortable but restricted recline, leather but grubby. Only saved $20 off Qantas fare and ended up spending more than that on a meal and a glass of wine. Will fly full service Qantas in future.

JETSTAR AIRWAYS review : 29 April 2008 : by D Keam

Customer Rating : 5/5

Starclass Sydney to Phuket. We booked Jetstar Starclass (via internet) for two reasons - as Qantas FF's, we earned points at a business class rate, and Jetstar is the only airline to fly direct to Phuket from Australia. As we booked early, were able to pre-allocate seats in row 1, and with my husband and I being quite tall, Starclass seemed a great option. With Starclass you can use the Qantas Lounge, but my husband is a high level FF, so we were able to use it anyway. Check in was quick and efficient. Onboard, the seats were quite comfortable and being row 1 had plenty of leg room. We were greeted by name and offered a pre-flight drink. We were given a Jetstar branded pack with a rolled up blanket, eyemask, socks, a plastic zip lock bag and ear plugs. I found the food quite tasty. I had no issues at all with the quality, frequency or volume of the food, and I'm quite fussy! The drinks were plentiful. FA's were very polite and efficient. The bathrooms were kept clean. Our portable DVD players had no issues, and found them to have an excellent variety of programs. Our luggage arrived intact and nothing missing. All in all, this is our second flight with Jetstar and have been highly impressed both times. Starclass is worth it if you can get a special or don't mind paying the extra money. Do remember - it is not a full business class product. It is really a premium economy. I would not have enjoyed the flight being packed in economy on Jetstar however! Jetstar may have their issues, but on this flight, everything was top notch.

Jetstar Airways review - by Roger Stone

23 April 2008   Customer Trip Rating :

SYD-HNL-SYD on Jetstar Starclass return. Starclass is more Premium Economy than Business Class but I found it quite OK. I also share the concern others have mentioned with my itinerary also showing economy for the flight when, in fact, it was Starclass. However, the dedicated check-in for Starclass was worthwhile, if a little difficult to find during transit in Sydney (from Brisbane). The return service from Honolulu to Sydney was excellent with intelligent and caring service to some disabled passengers I happened to notice were seated nearby. I was also pleased with the service I received and I found the seat comfort quite good (think part-way between economy and business but don't expect business class). The only disappointment was with the food which, on the outbound run out of Sydney was quite awful. On the other hand, the cabin crew came around with massive helpings of fresh fruit and wine was always available if one asked for it. I had a window seat both ways and managed to get some good rest. I enjoyed the TV "Parkinson Show" on the main screen on the way home very much, especially when accompanied by a good wine. I would rate the experience as 3 Stars SYD- HNL and 4 Stars HNL-SYD.

Jetstar Airways review - by L Stevens

12 April 2008   Customer Trip Rating :

Star Class Mel-Syd-Dps. This airline does not have anything like business class. The first leg from Mel-Syd the check in tried to insist I had to fly economy even though my ticket clearly stated Star Class on all flights. The main flight to Bali was fair. The food is the same they make economy passengers pay for and the video unit has to go on the floor when food arrives as there is nowhere to put it. It is just not worth going Jetstar and unless the flights in economy are seriously discounted, this airline is budget only in it's operation, not it's costs.

Jetstar Airways review - by Sebastian Baxter

11 April 2008   Customer Trip Rating :

Sydney - Gold Coast. Very comfortable flight on new A320. Plenty of leg room, and very comfortable leather seats. Would give 4 or 5 stars if they served food/drink free of charge. Much better product than European equivalents.

Jetstar Airways review - by S Reay

8 April 2008   Customer Trip Rating :

Sydney-Phuket-Sydney in Star Class. Second time I have flown on this route in Star class and still think its great. If you are a seasoned business class traveller and always expect flat beds etc you would be bitterly disappointed but I found it great value for money. The staff were fantastic both ways - friendly and helpful. The food was quite tasty but wasn't presented well at all. Shrivelled and looked overcooked but actually wasn't. There seemed to be a lot of problems with the digiplayers not working properly - not a dram as our cabin wasn't full but can imagine on full flight could be a problem. We were booked to fly back in economy class and once again paid for the upgrade to Star Class on departure at Phuket airport which for $300 AUD pp - think its great to get some rest up the front.

Jetstar Airways review - by David Harrington

3 April 2008   Customer Trip Rating :

Avalon-Sydney-Avalon. The service on this flight was magnificent. The crew were friendly and helpful. Flight was less than 20% full, so had about 6 rows to myself. Seats were comfortable.

Jetstar Airways review - by L Williamson

27 March 2008   Customer Trip Rating :

Sydney-Bangkok Star Class. Our whole journey was enjoyable, staff were friendly and service was great. The seats were more than adequate. I would not hesitate to fly Star Class in the future and would recommend any traveller to use this option.

Jetstar Airways review - by D Walker

22 March 2008   Customer Trip Rating :

Darwin to Cairns. Served a light breakfast which was a pleasant surpise. The Asian Cabin crew were effective but didn't really want to be there. After they had done their run, spent there time talking to each other. Bathroom was dirty and arriving into Cairns notice one flight Attendant falling asleep in her seat. I guess thats what you pay for Low budget. However free breakfast was nice.

Jetstar Airways review - by Andre Moreitz

20 March 2008   Customer Trip Rating :

Sydney-Maroochydore return. Both flights full. Friendly crew, good service, flights on time, seats comfortable. Food offering (you have to pay) excellent quality and value. Good variety. Overall very happy indeed.

Jetstar Airways review - by R Gerard

12 March 2008   Customer Trip Rating :

My flight Osaka to Brisbane was trouble-free. Crew helpful, if slow, considering the aircraft was about one-third (or less) full. Slow to answer buzzer or didn't bother at all. Meals are good. My complaint is that I was charged $68.00 for 5kgs overweight luggage, hardly necessary when the aircraft was conspicuously far from fully occupied. I understand the conditions of carriage, but obviously staff do have options to waive such fees - other airlines do - under conditions like those on my flight. Most passengers had whole rows to lie down on the overnight flight home - hardly crowded, and my excess luggage charge was hardly an impressive exercise in positive PR for Jetstar! Is this how they top up their coffers on their cheap flights?

Jetstar Airways review - by S Hilsberg

12 March 2008   Customer Trip Rating :

Sunshine Coast-Sydney return 7-9 March. Surprisingly comfortable for somebody over 6ft tall although anything more than 1 or 2 hours would be a bit of a challenge. Jetstar fulfils the requirement to get from A to B by air without any frills or thrills. Cockpit PA's were unintelligable in volume and clarity, hopefully I didn't miss some pertinent safety instruction.

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