Jetstar Airways Passenger Reviews and Jetstar Airways Customer Trip Reports

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Sydney - Melbourne/Avalon and return. Used Qantas lounge in SYD, a big plus. Offered exit row seats at baggage drop/check-in both ways, so the otherwise tight seat pitch wasn't an issue. Both flights pretty much on time, and Avalon is a breeze to use compared to MEL. Orderly, efficient boarding procedure and baggage delivery. Staff all polite and competent.

Excellent cabin crew both flights to Thailand. Very quiet and comfortable trip. Highly recommend and would not hesitate to travel Jetstar again in the future.

Very cheap flight BNK-SYD (9am) from a small airport so straight forward boarding process with mobile sms boarding pass via online check-in and no check in baggage. Smooth but impersonal as one would expect for a true budget/shuttle style flight. Seats comfortable, new design with seat pocket elevated to the top of the seat improves legroom and perception of space. An area of improvement for this and other Jetstar flights would be limiting the ridiculous amount of carry-on they encourage people to bring on board. Compounded by the lack of assistance stowing it. A little supervision here would go a long way.

JQ188, 7 May 2013, 14.55, Seat 1F, Christchurch to Gold Coast. Good flight, on time, good service and nice cabin crew. It's only a 3 hour so a cup of tea and a book or magazine is all that's needed.

Flight to Sydney 2nd May, 4 hrs late leaving. Not advised at check in and travelers advised in the departure lounge 30 mins before flight departed. Offer of an $8 refreshment voucher. Cheapest sandwich in the airport, costs more! Advised by staff to use it at the donut stand. No empathy from ground staff, made it worse the uncaring person at the desk was a manager. The next scheduled to Sydney left on time, leaving customers whose earlier flight was cancelled, still waiting. A little bit of empathy goes a long way and it was certainly not forthcoming from Jetstar staff. Flew back Qantas today, what a pleasure. Will never fly Jetstar again.

We booked months ago a flight to Bali which Jetstar cancelled. No refund has been received after many weeks and I have been told it may even take 12 weeks to see the refund. I managed to get a more expensive flight & longer flight on Garuda. Well done Jetstar for insisting on payment immediately upon booking and then not returning it when you cancelled our flight. Poor business practise and I recommend to everyone to be very mindful Jetstar will cost you money when they cancel their flights!

Adelaide to Cairns return in April. We paid extra for front row seats D, E and F behind the bulkhead which separates galley from cabin. There was not much information on the net about Row 1 seats, and we were not sure if the legroom would be the same as in the exit row seats further back as (from memory) Row 1 pre-selected seats are a little cheaper. Our seats were great! Plenty of legroom, and didn't have the claustrophobic feeling that can be experienced in an economy cabin. Row 1 seats A, B and C have even more leg room with no bulkhead in front. Take your own food and hire an I-Pad and, with a bit of a stretch of the imagination, is a bit like flying a budget business class! Crew friendly. Would have liked more talk from the cockpit, and maybe a second trolley run on the 3 hour flight.

Took weekday flights from MEL-LST return. Both flights were on time for departure and arrival. All boarding and cabin staff were efficient, friendly and cheerful. As you expect on a budget airline, the seating is cramped but its no real problem on such a short flight. Overall, no issues with the flight or service. The biggest problem is the shambolic departure area in the downstairs Qantas/Jetstar terminal in Melbourne. An absolute bunfight and a totally inadequate space to hold the number of people departing and arriving.

Two flight delays from Melbourne airport in two days of travel is pretty poor service. Very disappointed in the staff at service desks who were uninterested in passenger concerns. Will never flight Jetstar again, better off spending a little extra for a more reliable service.

HON-MEL. Was satisfied with Jetstar, no they are not Qantas but the 11 hour flight went fast. We were under a Qantas codeshare so we were supplied with food and drink. After take off we got a warm breakfast and then sometime later in the flight we got a hot lunch as well, both meals were fine. I pre ordered a digi player for my friend and I to share and they ended up giving us one each and also the amenities pack. I would fly Jetstar again as you just cant beat there prices.

Singapore to Melbourne mid April. Check in, immigration and security were quick and efficient. Friendly welcome aboard from the flight crew with the offer of drinks prior to push back. Take off was on time, hot towels were offered and the food was quite acceptable with beverages offered. Entertainment was on ipads and more than adequate for a 7-1/2 hour flight. The seat was adequate with sufficient leg room but was by no means what one would expect from a quality airline. Nevertheless I managed a few hours sleep. All up, a surprisingly pleasant flight with an early arrival into Melbourne and very good value for the price paid.

I was surprised to find that on a flight from Perth to Brisbane there was no food provided. We then had to wait in an enormous queue for more than an hour so no time to get breakfast at the airport.

Flew PEK-SIN-DPS with Jetstar Asia and Valuair. Check-in at PEK was terrible with messy lines and no organization, I had not picked seats and was separate from my friends. On the PEK-SIN flight crew allowed us to change as it was an empty flight and we got the extra legroom seats which were great, the SIN-DPS was full and other seats had terrible legroom, although a bun and water was served which is nice, all flights were on time.

Melbourne to Perth. Airbus A320 which was very clean and much nicer than the Qantas B767 I flew to Melbourne on. Ground crew in Melbourne and Perth pleasant and helpful. However service onboard was quite poor and staff seemed disinterested. But it's a budget airline so it's to be expected. Upon arrival At Perth no gates at the terminal were available so our aircraft parked in the middle of the tarmac and we were bussed to the terminal, when we landed the buses were busy and we had to wait 40 minutes in Perth for a bus from the plane to the terminal. Melbourne's Jetstar gates are a luxury compared to Perth. Overall a good experience for the price I paid for the flight.

I have never flown this airline without a delay and yesterday a cancellation of my flight. Extremely poor customer service from counter staff and the offer of a bus added salt to the wound. Their service is inferior, their reliability non-existent.

Hobart - Melbourne on an A320. There was a long queue for the baggage drop - there seems little advantage in using the machine to tag your own bag. Once on board, any size or weight of take-on baggage seems acceptable, so that we were told to keep our reasonable sized bags around our feet so that other people who had got large bulging bags on board could stow theirs in the overhead lockers. The seat seemed to have a slightly greater pitch than on the Jetstar A321. The flight operated 20 minutes late, but was generally a pleasant experience.

My wife and I flew from Tokyo to Osaka. Flight itself was on time, the inflight service was acceptable (we didn't pay for food, which doesn't come free anyway) and the seats, while a bit tight, were OK for a flight of less than an hour. The on-the-ground service, however, left a lot to be desired. We missed both our inbound and outbound flights and both times we called ahead to explain our situation. The first time we were able to change our flight to an early one the next day! When we had to change our flight on the return flight, the woman on duty refused to even look at us, informing us tersely that there was nothing to be done but cancel or pay for another flight. We took ANA's Star Flight and had a much better experience with excellent service. Still a cheap airline, but they seemed to understand their relationship with the customer.

OOL-MEL. Was met at the airport by the grumpiest check-in staff member. Aircraft clean and seated in a row of 3 with 2 spare seats. Crew were very good but just going through the motions. Flight departed on time and landed about 5 mins early. Uneventful flight and would use them again but prefer Virgin.

Melbourne to Hobart and return, both legs on an A321. The dungeon-like departure area in Melbourne is a poor start to the journey. The plane to Hobart departed and arrived 15 mins late. On board service in both directions was friendly and efficient, but the seat pitch was tight. I paid a very cheap fare, and the flights represented very good value.

Launceston - Sydney, 22/3/13. Arrived at airport 7pm for 8.15 departure only to read departure board - flight delayed until 9.35. No texts sent to advise prior. At 9pm the board indicated "Flight Cancelled" - no announcement until 5 mins later! Mad scramble to line up for vouchers. Had to organise own taxis. Given $35 voucher for food/drink and $15 for b/f. Next morning back to airport for 10 am departure. By 9.50 still not boarding - no announcements. Finally on board 10.05 - no apologies - then sat on tarmac until 10.40. Departed and finally Captain announced at 11am "sorry for delay". Staff advised that "due to no catering in Launceston there is no fresh food available, nor ice for drinks". Only good thing was they have given us a $100 voucher off next flight (dare I chance it again).

Auckland-Singapore return: I was a little apprehensive about flying with Jetstar due to poor reputation in NZ. I needn't have worried. Smooth and hassle-free check-in (both ways), very friendly check-in staff (both ways), positive and hard-working cabin crew (both ways), food and IPad perfectly adequate, both flights pretty much on schedule, seat absolutely fine for the length of journey (10 hours). A good return trip all round. For the ticket price paid this product represented exceptionally good value.

MEL-HNL, JQ 1, in business class. Only negative was the old domestic business style seat. It gets a bit uncomfortable during a long flight. Cabin crew did a good job, food was ok and there was plenty of it. IFE on iPad a bit limited. Left on time and arrived early. Overall a very good flight.

Sunday 13th March I travelled from Hobart to Sydney. Staff were friendly and flight was smooth. However, I was seated in row 30 and the leg room (pitch) was about 22cm from the edge of my seat to the magazine pocket. We had to put our carry-on luggage under he seat because there was no room in the overhead storage area. I stress that the flight attendants were excellent.

We flew Sydney to Hobart. The good news: the flight was on time. The bad news: the seats were just as uncomfortable as those on sister airline Qantas.

I've just had another bad experience with this airline, and I will never travel Jetstar again. This trip, the flight I was departing on has been cancelled and I was offered a flight approximately 4 hours earlier. Since this was not possible due to other commitments, and anything offered resulted in me missing the event I was travelling for, I asked for a refund. The staff member informed me this was only available for the departure, and they could not refund the return sector. A return flight isn't much good when you cant get there! Terrible customer service and I won't be caught again!

22 Feb 13, BKK-SIN. Flight delayed 2 hours. Letter handed out stating for operational reasons. Nothing else offered. We were given emergency exit seats however. Flight full, but uneventful. No explanation of regret offered for late arrival. Cabin Crew worked well.

It's a quick trip between these 2 cities but passengers spend longer at the airports than on the plane. Bag drop at Melbourne was a slow process. About 50 people in line and only 4 of the 12 desks operating. When we were on the final row with only 15 people in front of us a Jetstar person removed the guide ribbon to allow people who had been waiting for only a minute or two to jump to the head of the line. This is annoying for those who had been waiting for 35 minutes. Boarding for the 11.00 departure commenced at 10.30. The Jetstar Melbourne departure area resembles a bus station and has too few seats for the passengers waiting to board their flights. Pushback for the full flight was at 11.00 and the cabin crew very efficient, announcements could be clearly heard and service was friendly and efficient. Despite the aircraft being on the ground for a good 35 minutes most of the windows were grubby. The flight was fine and I had about 2cm between my knees and the seat in front. Thankfully they didn't recline the seat. A 15 minute delay in Sydney waiting for a clear air-bridge and a 20 minute wait to collect our bags capped off an uneventful flight.

My wife and I flew Jetstar from Osaka to Denpasar via Singapore. Apart from a slight delay out of Osaka, the remaining flights were smooth and most comfortable. We did reserve in advance the seats in front of the emergency exit for the Osaka/Singapore flight which provided more than enough leg-room. Standard seat selection was chosen for the Singapore/Denpasar flight. Will fly again with Jetstar, definitely.

MEL-DPS, Business class, A330-200. Overall excellent flight - great value for money I purchased ticket on sale. Cabin crew friendly and helpful - IPads and meals served very quickly. You get what you pay for with the seat - it's no flat bed but nevertheless I found it very comfortable and even managed to get some sleep. I would fly Jetstar again.

Flight JQ458, SYD to Ballina. Sat in seat 5C. The plane took off a few minutes late but landed on time. The flight crew were professional and friendly. Leather seats were very comfortable. Quality of food for purchase onboard not bad.

Sydney to the Sunshine Coast and back, last week. Couldn't fault anything on either trip. Flights left on time, cabin crew friendly and professional, aircraft clean. Although won't be back in Australia for some time, would recommend them.

ADL-MEL, JQ773, 8/2/2013, Airbus A320 aircraft. What a pleasure to have been greeted by a friendly Flight Attendant when our boarding passes were being checked inside Adelaide Airport Terminal. Upon boarding the rear of the aircraft again a pleasant welcome from the Flight Attendant. Welcomed onboard with a smile. Aircraft was clean and the seats comfortable. I did not purchase anything on this short flight, but service from the crew was efficient. There were announcements from the pilot during the flight and also upon landing in Melbourne. This is the third time I have flown with Jetstar and I have always found the crew to be professional. This is a budget airline and I did not pay for all the extras but cannot complain.

Awful right from the get go. Very poor legroom, little recline on seats. No entertainment. Very bad service from inflight staff. This is easily the worst airline I've been on. You get what you pay for. Budget price = budget everything.

JQ1, Sydney to Melbourne a few weeks ago. The standard of service and customer communication I received from this airline was horrible! The old A330-200 aircraft was dated and the leg room was bad even for economy. Ground staff treated us more like cattle than passengers, if it wasn't for my ability to run with the crowd I would have been trampled whilst boarding as there was no line or structure to this process. Once the cabin crew completed their food and beverage service you never saw them again until disembarking. Once we landed it took them about 40 minutes before we received our luggage. All over very disappointing - you get what you pay for!

What a terrible experience. Once you have booked your tickets they make it nearly impossible to change your details. Tried to ring them up from Bali to add on luggage and after a 2 hour wait got someone who couldn't speak a word of English. Got to the airport and explained what had happened and was told straight that they didn't care and to fly another airline if I didn't like it. They then charged me $160 for 6kg of luggage. It didn't get any better once on board. The leg room was non existent and my knees where against the back of the seat in front for the 3.5 hour flight. Had to pay for any food and drinks with your credit card and again rude staff. Will never fly with Jetstar ever again.

SIN-MEL. Very disappointed by the performance of the cabin crew. For a flight of only 6.5 hours, the crew took 2 hours 45 mins to serve drinks/dinner and 1.5 hours to serve breakfast. Bear in mind that this is a low cost airline and meals etc are only provided to those who are prepared to pay at the time of serving. I took a good look at the number of passengers who did purchase meals and there were not many therefore the serving times should have been a lot faster than they were. In between serving, the crew made no attempt to contain their noise coming from the galley. Probably the most disruptive flight I have been on, and for a change, it was not the passengers who were the cause. Perhaps a review of the serving processes is required to help speed this up. No respect to passengers on this night flight.

SYD - MEL on JQ1. Boarding delayed and rushed, causing departure from the International Terminal to be 40 mins late. Although it was a sale fare, the service was poor and communication with passengers was limited. Seats were uncomfortable and narrow, and the selection of food and drinks was minimal. The landing was terrible and even resulted in some applause from the passengers! I'll stick to Virgin or Qantas from now on - and I wouldn't even consider JQ International after this experience.

My comments relate to the Jetstar Airport lounge (gates 25-30) at Melbourne Tullamarine airport. My flight is JQ 61 to Darwin on 29/1/13. I've never had a problem with travelling on any of JQ flights but this waiting area is disgusting. Many seats are in poor repair and actually have a very unsavoury odour and the floors are littered with rubbish. I appreciate that this may be a period between cleaning team arrival, but it's very tacky and would give a poor impression to all travellers.

BNE-PER and return. Outward leg OK, apart from the fact that this is a long flight and the seats are very uncomfortable and narrow, forget about sleeping. Poor selection of food and drinks onboard. Return leg terrible: direct flight to Brisbane was split by Jetstar into a PER-MEL and MEL-BNE, with 2 hour wait in MEL! Experienced rude service! Will not fly with them again.

From checking in to our arrival in Wellington we could not find fault with this airline or its staff. We had a very rough landing in the gales at Wellington and had to go round for a 2nd try. We could not fault the staff during the turbulence. Our bags were out for collection by the time we got to the arrivals area, we will be flying Jetstar again in the future.

MEL-SIN return. We chose not to pay extra for mileage credits. We sought legroom and we got it. The seat width was suitable. We needed a wheelchair and ‘pusher’ at all travel terminal areas as they had slopes, difficult joining lips & pushing distances beyond what I am capable of doing. Jetstar assisted with a wheelchair on the outward leg. Only after much discussion did we get 'pusher' assistance on arrival in Singapore. When this came it was an excellent 'local service' - a gratuity was not begrudged. For frequent travellers, being a continuing Qantas Club member, as I am, was wise. In Singapore they arranged the 'pusher' service to our return gate. Sadly, at both check-ins, knowledge by Jetstar staff about Business Class Max rights plus those of Qantas Club Members was either nil or misinformed.  It was a bad start, later righted by Qantas Club Staff at both lounges. The in light food choices were acceptable.  No problems with the complimentary liquor, nor level of service, table decor or travel amenities supplied. Seat back lowering by the person in front was a concern on both flights as we had to disturb those persons when we wished to move about.  Our outward seats were in Row 6 – the last in Business Class with restricted, but acceptable lowering for a day flight, not suitable if overnight.  The Jetstar web-site would not let me pre-select a seat if you had asked for ‘wheelchair assistance’ as we had - it was one or the other and this is unsatisfactory. On return I opted to select Row 4 to fully recline. In this position the seat is not a fully reclining ‘sleeper’- footrest space is insufficient. With a 2-3-2 configuration in this cabin, I would not choose the middle seat of a fully occupied ‘3’.  We were fortunate both ways in not having a full cabin thus no problem with overhead storage but a number of the compartments were taken up with staff bags and service items-not good. Ours were Jetstar stop-over flights in Singapore, as part of flying to/from China thus, and correctly, there were helpful Chinese & English speaking flight attendants, however the level of English could have been better. In reading some of the adverse comments about Jetstar Business, the benefits provided, compared to cost, is being ignored. It is a precious approach to compare Jetstar to a 'full service' airline. I would fly Jetstar Business/Star Class again.

HNL-MEL. Delayed 49 hours, kept on runway for 3.5 hrs with air-conditioning on and off for up to 30min at a time, little information from the cockpit. Eventually we were returned to the terminal to be told flight was cancelled, spent next two nights awaiting more information, given a disgraceful $250 Jetstar voucher as compensation - horrible experience.

Honolulu to Sydney - a 10+ hour flight, in Business Class. Booked using AA Miles and thought we'd booked Qantas. 1 week before our trip we discovered it was on JetStar. This was our honeymoon and my husband is 6 ft 3 and a big man. We braced ourselves for a miserable flight. However, the flight was a pleasure. Food was delicious. True, legroom is tight and when the seat in front of you is reclined, you cannot get out without disturbing your neighbors. A lovely amenity kit provided. The earphones were extremely comfortable and the pre-loaded Ipad has a nice choice of entertainment. Flight attendants were warm, professional and accommodating. As for rating the value for money, we used our AA miles so I can only say that it was a most pleasant flight in Business Class, with excellent food, excellent service, nice entertainment options, pillows, blankets, and comfortable leather seats. Other than the seats being a little tight for legroom, our flight was a pleasure.

Flew SIN-KUL return recently. Booking and check-in process was hassle-free and smooth. However, I felt that it could be rather expensive since credit card's convenience fee are charged. Leather seats are comfortable.

Booked the tickets from Sydney to Melbourne (return) and Sydney to Gold Coast (return) via online travel agent. The main gripe was the check-in process, although the system will send you an automatic SMS to check in online, but still there's no difference without checked-in online that we still have to queue with the other passengers. Nevertheless, the ground staff were really helpful and patient, also the cabin crew were very friendly!

SYD-ADL. Quite pricey for the tickets as there are other hidden fees such as online booking fees and credit card fees which aren't included in the advertised price. Boarded the old and worn A320 about 45 minutes late, and waited another 30 minutes before we began to taxi for take-off. No in-flight entertainment unless you want to pay money to rent an iPad. No leg room and zero recline. Arrived quite late and only got an apology from the flight stewardess which was nice. Overall, not too bad for the price you paid, but trust me, there are better flights out there for just a few extra bucks.

Jetstar Business, Melbourne to Beijing. Jetstar is a LCC and the price of their business class tickets is very reasonable. In addition, you do not pay a hefty rate for booking a one way ticket as you do with a full service airline. The service was cheerful and competent. The food fine and plenty of drinks on request. I had a middle seat in middle aisle, so really the worst seat in business class, however, it was comfortable and I was able to sleep. The I pad entertainment is limited, but then most people load their own I pad before travelling. The young staff were great and the price of the ticket very competitive. If you plan carefully you can often pick up very reasonably priced tickets.

Darwin-Melbourne. Turned up for a 7.30 am flight, found out it had been cancelled - not notified, then told the wrong time for flight. Turned up to discover real time was the next day and then landed an hour late, no one would tell me what was going on - lost a day of my holiday.

Absolute nightmare is the only way I can describe the situation we found ourselves in upon arriving in Melbourne from Singapore. Our flight to Brisbane was cancelled. Despite warnings I booked return airfares to Singapore. The flights weren't that cheap once you paid for all the add-ons. No food is provided unless you pay for it. In fact, you're best to pre-book because the food runs out. Back to Melbourne. Jetstar offered us an alternative flight on Qantas. We wanted to go home early to save us hanging around the airport for hours. We were offered one flight which left later than the one they cancelled. No effort to be conciliatory. Given the fault was theirs they should have made at least some effort to be more helpful. We couldn't check in our luggage because the paperwork wasn't done. We were forced to stay at the airport for 9 hours - only 1 without our bags. Put this one down to experience but can guarantee I'll never fly Jetstar international again.

Was travelling (SYD-AVV, 18/12/12, 18.40) with my child so wanted to be one of the first to board so we could settle so we lined up early. This seemed to annoy the flight attendant and just as they were about to announce the boarding she asked me to check the bag size using the gauge they have for that purpose. I picked up the larger of our 2 bags that were on the floor side-by-side and halfway there she said, not that one, the other one. It was a standard luggage bag that she would have known was in regulation size, and visually you could see it was the smaller of the two. As soon as I left the now-formed queue she turned her back and did not even look at what I was doing. It's obviously a game they play.

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