JETSTAR AIRWAYS   Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4 5 6

JETSTAR AIRWAYS customer review :  15 March 2010 by Adrian Crisp   (Australia)

Sydney-Darwin-Saigon A320. For $360 AUD return, an absolute bargain. Sydney-Darwin sector is domestic. Then you re-board the same A320 for international sector to Saigon. It's a real knee crunching trip though and you really need the two hour break in Darwin to walk around and straighten out. I'm only average height and my knees were shoved against the seat pocket in front. You could not straighten you legs and your knees do begin to ache. Thank goodness the seats themselves were comfortable. Staff were friendly but trolley service is slow as only one attendant does the service whilst the other handles cash and credit cards. It took 30 minutes to serve 12 people in the first four rows. It's a much better idea to bring your own food and just buy a drink when they finally come past. Shame Jetstar discontinued the direct A330 flights.

JETSTAR AIRWAYS customer review :  1 March 2010 by Michael Little   (Australia)

Hobart - Melbourne A320. Having missed our flight with another carrier, we had good service from the JetStar ticket agent. We were given exit seats and enjoyed a comfortable on-time flight. Onboard service was efficient and friendly.

JETSTAR AIRWAYS customer review :  1 March 2010 by J Lewis   (Australia)

Sydney-Gold Coast return A320. Check-in very speedy using self check-in Kiosks at Sydney Airport. The planes were comfortable and clean, onboard menu fantastic and amazing value. The star moment of the flights was when the Jetstar crew gave my kids the whole stock of the gallery (it was the last flight on that aircraft).

JETSTAR AIRWAYS customer review :  26 February 2010 by Peter Birch   (UK)

Sydney To Christchurch A320. Jetstar is a typical value airline you get a seat and a chance to buy food and drink as required.

JETSTAR AIRWAYS customer review :  1 February 2010 by D Kershaw   (Australia)

Singapore to Darwin on Jetstar, new A321. Check-in at Singapore Changi airport was quite crowded and line was slow moving. Jetstar uses the old Terminal 1 which is really in need of upgrading. Unable to check-in online for this flight. The flight itself was full. Leather seats in a 3-3 layout were tight but ok. Departure was on time and buy on board trolley service was adequate for this 3 hour hop. Quite a turbulent flight but crew was professional and most passengers managed to sleep. On arrival in Darwin (4:30am in the morning) passengers had a long wait to clear immigration - as there were only a few counters open (this being the only international flight arriving at this time of day). Overall it was reasonable for the price $380 Australian dollars.

JETSTAR AIRWAYS customer review :  28 January 2010 by B Vincent   (Australia)

SIN-PER on A320. Staff friendly and helpful on the ground and in the air. On arrival, luggage delivered quite promptly. Aircraft was clean and tidy, seats reasonably comfortable although once again I selected a row with less than the 30 inch pitch promised on the Jetstar website. The website also promises a complimentary bottle of water which failed to materialise. Overall quite a good service, but they need to bring their website into line with reality, or vice-versa.

JETSTAR AIRWAYS customer review :  26 January 2010 by L Mackell   (Australia)

Tokyo to Sydney via Gold Coast. Was meant to be a simple international transfer at the Gold Coast and straight on to Sydney. Jetstar took it upon itself to change our second flight (GC - Syd) from an international transfer to a domestic, phoning my husband 2 weeks before to inform him that the flight had been cancelled (JQ20). It wasnt until an announcment onboard our Tokyo - Gold Coast flight was made before landing for people transfering to our cancelled flight that we became aware that our flight had not actually been cancelled. There was nothing we could do. Jetstar crew waiting at the international transfer door were useless as were the other Jetstar employees hanging around. While waiting for our luggage several other people from our Tokyo flight were paged and taken away to our cancelled flight and after speaking to Jetstar staff again to find out why we werent as well we were informed there was nothing they could do for us. We had to wait and collect our luggage, then queue for over an hour and a half to get through customs and then line up again for domestic check-in. This wasnt what we booked and paid for especially as we were travelling with 2 small children. Jetstar claim they never cancelled the flight but instead insist that we phoned them and made the change to our own flight details! They really dont care about their customers and I doubt they ever will.

JETSTAR AIRWAYS customer review :  21 January 2010 by P Garde   (Australia)

Launceston-Melbourne. Extremely aggressive & demanding check in staff alleging I was overweight on my hand luggage. Was told most aggressively my hand luggage would be "confiscated " at the gate or I would be slugged a further $80 at gate. At the very last minute, I was allowed to check a bag and threatened with an 80 bucks demand at the other end. Never again for this passenger.

JETSTAR AIRWAYS customer review :  20 January 2010 by R McCarthy   (South Africa)

Adelaide-Perth with an international connection to JNB. Even though we had a Qantas ticket all the way to Johannesburg JetStar wouldn't check in our luggage to the final destination, meaning it had to be picked up in Perth along with boarding passes. This meant a great deal of stress for us because we almost missed our international connection. We also tried to get help from Qantas but they couldn't offer any support. I wouldn't recommend using JetStar on a codeshare ticket. Other than that, nothing to say about this airline. It's a functional people carrier that offers very little other than a seat

JETSTAR AIRWAYS customer review :  19 January 2010 by M Angst   (Switzerland)

Sydney to Gold Coast. My first and last flight with Jetstar. Check-in was a nightmare. Since we came in on an International Flight we had more luggage with us than the usual domestic traveller. However on our previous lags with Qantas it was never a problem at all. With Jetstar its a complete different story. Since we were not familiar with there zero tolerance regulations we wanted a clear and friendly explanation. Instead the lady at the check-in had as much charm as an ice queen and was as demanding as a drill sergeant. Instead of explaining us the rules and regulations in a customer friendly way she kept on demanding and tried to escalate the situation whenever a question was raised. At the end she did not even accept 2 small hand luggage items plus 1 hand bag weighing totally less than 5 kilos because there where 3 instead of 2 items. Had to take out the big backpack out of the suitcase and merge 3 items into 1, which is absolutely ridiculous. Flight itself was delayed as well, but okay so far. Customer service and check-in however does not deserve its name as it is no service at all!

JETSTAR AIRWAYS customer review :  17 January 2010 by Alan Wan   (UK)

AKL-WLG return. The planes were in excellent condition, nearly new and the price of the tickets cheap NZ$110 return - that included the pre-paying of 20kg of check in baggage. The flights were on time and FA friendly. For short haul in NZ I think JetStar beats Air New Zealand.

JETSTAR AIRWAYS customer review :  3 January 2010 by Chris Churchill   (Australia)

SYD-BNE-SYD over Xmas break. 48 hour check-in is great and easily processed. Seats were allocated for return flight (5 days later). Inflight service efficient and friendly if required. At BNE check-in for return we were offered seats in exit row 13 which was a pleasant surprise. A slight delay on return flight due to crew from another inbound aircraft. Overall, a very pleasant experience.

JETSTAR AIRWAYS customer review :  1 January 2010 by B Owen   (Australia)

Hobart - Melbourne. Flight delayed by 45 minutes due to the aircraft arriving late. Apologies and explanation offered by check in agent, who also offered exit row at no charge. Crew cleaned and reboarded aircraft 5 minutes after the last passenger disembarked the inbound flight, and apologies for the delay from flight deck. Crew very friendly. Did not purchase food or drinks. Outstanding value for this one hour flight