JetStar Airways  Passenger Reviews and JetStar Airways Customer Trip Reports

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JETSTAR AIRWAYS customer review :  18 July 2010 by L Pillion   (Australia)

Perth to Hong Kong return via Singapore. Check-in at Perth airport quick with three desks open. A320 with friendly crew. Seats did not recline. Had to check-in again at Changi and go through customs. Jetstar Asia crew okay - if travelling on Jetstar Asia from Hong Kong, check in at MTR station and if you have a Jetstar flight afterwards they will check your luggage through to Australia. A320 Jetstar Asia/ Valuair aircraft but good flight. Three hours wait in Singapore before flight to Perth, better than ten hours before. Total cost AUD $2600 for 2 adults and 2 children.

JETSTAR AIRWAYS customer review :  15 July 2010 by M Hood   (Australia)

Check in Queenstown surly and rude when I did not tag my own bag. Had no idea how to attach it. Boarded rear stairs and seated in last row. No recline A320 plane. Crew not wearing badges and did not smile once. Prior to landing all were asked over PA system to arrange seat pocket with safety card at front - two Italian ladies sleeping next to me with belt tightly on were woken up to arrange seat pocket. I was then told my card had to be turned around the other way. Asked a hostess how to get to the International terminal as it was my first time arriving at AKL domestic and she said she had no idea!

JETSTAR AIRWAYS customer review :  15 July 2010 by A Portnoy   (Australia)

Easy to board. Gold Coast Airport to Sydney flight, they just scanned my barcoded ticket with a scanner. No need for ID! Checked every single bag to make sure that we were not taking on more luggage than allowed. Put people aside that had more than 2 bags, and forced heavy- looking bags to be weighed on scale next to airline doors. Easy to purchase goods inside, with credit card. No complaints - got what I paid for.

JETSTAR AIRWAYS customer review :  14 July 2010 by B Thomas   (Australia)

Sydney-Osaka. Our flight was delayed for 2 days and Jetstar staff handled it badly. We boarded the flight, then had to disembark due to mechanical problems. We waited at the gate for 5 hours with Jetstar staff telling us nothing about what was going on. They were rude to people who asked questions and seemed to treat the situation as if it was our problem. There were lots of Japanese people on the flight, but no announcements in Japanese, so they would have had even less of a clue than we did! After waiting for 5 hours they finally announced the flight was cancelled - couldn't this decision have been made earlier? We were put up in a hotel for 2 nights.

JETSTAR AIRWAYS customer review :  14 July 2010 by C Tudehope   (Australia)

I wasn't expecting a whole lot out of Jetstar on my first flight Ballina to Sydney. Check in was friendly enough - Ballina Airport is small and there isn't a whole lot to do. The incoming flight landed late and we started boarding through the front whilst people were still getting off in the back. Seats soft and comfortable. The crew were friendly, although the recorded announcements are rather impersonal. However, their legroom is less than Virgin Blue. Would recommend, but if I had a choice between Virgin Blue and Jetstar, Virgin Blue would be my preference.

JETSTAR AIRWAYS customer review :  12 July 2010 by Daren Kilminster   (Australia)

Auckland - Sydney. Normal Jetstar flight - no bells or whistles but a friendly Kiwi crew. You know what you get with Jetstar and it's fine by me at the price. Only thing I'd suggest is pay for food and drinks with NZ dollars as the price is the same as paying with Aussie dollars thus saving 20 odd percent.

JETSTAR AIRWAYS customer review :  12 July 2010 by S Miller   (Australia)

Flew Jetstar to Bali on a Jetflex fare, had called 2 days prior to my flight to request an extra legroom seat which the customer service operator told me was no problem. Checked in for the flight and was allocated a middle seat with zero extra legroom. Have to say I had low expectations of Jetstar and those expectations were definitely met. Legroom is shocking, seats are not comfortable and service is pretty much non-existent.

JETSTAR AIRWAYS customer review :  30 June 2010 by V Aplin   (Australia)

Appalling trip from Denpasar to Sydney - left over 5 hours late at 4.30 am. No pillow, flimsy, tiny blanket, inedible food, didn't opt to deal with the heavy and cumbersome entertainment unit on offer and the service was at best the bare minimum! Cabin crew young and seemed inexperienced. Seat comfort I would rate on a par with Garuda economy class which I flew on the way to Bali 7 days earlier. Sure the Star Class seat reclined a few inches more than Garuda economy, but not enough to enable sleep - you're still sitting up!

JETSTAR AIRWAYS customer review :  20 June 2010 by S Conroy   (Australia)

Star class SYD-HNL return A330. The only bad aspect of this trip was check-in in Sydney, where economy passengers were allowed to push-in the Star Class queue. Consequently, a 5-10 minute exercise turned into a 45 minute disaster, with angry star class passengers getting into an extraordinary verbal shouting match with queue-jumping economy passengers. Check-in staff were content to bury their heads in the sand and deny any wrongdoing. Everything else about trip was outstanding. Impeccably clean aircraft, on-time performance, constant catering and good quality IFE. Cabin staff very attentive and friendly. The Star Class seats are Qantas domestic business class seats. They are not as comfortable as lie-flat seats, however they are good enough for a 10 hour flight.

JETSTAR AIRWAYS customer review :  13 June 2010 by T Collins   (UK)

Cairns-Perth, took this flight as part of a Qantas round the world ticket. Jetstar was the only direct flight available on this route. We were expecting the worst from the reviews but were pleasantly surprised, yes its a no-frills airline but the cabin crew really worked hard ensuring we and all the passengers were comfortable and had everything we needed also, offered seveal times throughout the flight to fill our water bottles up as soon as they noticed we were running out of water. Something that didn't happen on our BA/Qantas flights. The seat space wasn't as bad as some airlines I have experienced in Europe and the lack of recline was a bonus as you don't get someone pushing their seat in your face. Overall would use again if the price/route was right. This would be the only flight we took on our world ticket where the crew had personality, offered a service, very simple by keeping an eye and watching on the customer ensuring we were made to feel comfortable whilst in their hands.

JETSTAR AIRWAYS customer review :  11 June 2010 by D Mayo   (Australia)

SYD-HKT in economy, seating average although there were lots of empty seats and I was able to stretch out across two seats which helped. Friendly and attentive cabin staff however the prepurchased meal and movies package was a waste of money - I would not do this again. The supplied meal was very average and not really worth the cost and as for the movie package a waste of money. You are better taking your own laptop or DVD to use. I would use Jetstar again for this flight as the price was cheap enough but would take my own food and movies to watch.