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JetStar Asia Customer Reviews and JetStar Asia Passenger Trip Reports



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Jetstar Asia customer review :  8 September 2011 by M Mamuric   (Philippines)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SIN-KUL return. As with other low cost carriers, they don't have any food or refreshments, and you have to pay for check-in luggage. Their carry-on baggage allowance was generous at 10 kg though. Didn't buy the food they sold onboard as they were quite pricey. I was surprised that the seats on the MNL-SIN flight did not recline. I liked the fact that they use the Terminal 1 of Changhi Airport and not the Budget Terminal. SIN-KUL seats can recline but they're not made of leather like the MNL-SIN seats. They use the Satellite Terminal of KLIA, and not the LCCT. Still good value considering they use the main passenger terminals of both Changi and KLIA.


Jetstar Asia customer review :  6 September 2011 by Andy Boreham   (New Zealand)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Wellington-Auckland-Singapore-Phnom Penh return. The seats are roomy and offered plenty of leg room (I am 6'2" tall). Staff are friendly and attentive. Each and every flight departed on time and often arrived early. The food we prepaid for was on a par with most other airline meals I've experienced. The $7 comfort pack is good value (you get a blow-up neck cushion, a Jetstar blanket, socks, toothbrush, eye cover, and all to keep).


Jetstar Asia customer review :  12 August 2011 by Tim Short   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bangkok to Singapore. Flight left on time and landed on schedule. Clean and new A320. Paid for row 1 and was allowed to board first. One trolley service (they had run out of a lot of items from the inbound flight), but the crew were happy to get anything else. One word of warning, I had flown from London and there are no Jetstar staff airside to check me in. I wasn't able to print a boarding pass in advance. Therefore a mad dash into Thailand, check in, then back out through immigration.


Jetstar Asia customer review :  10 August 2011 by Quek Keng Guan   (Singapore)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-PEN return. A320 to Penang was old, cabin crew made 1 round of sales purchase. A320 to Sin was a new aircraft with leather seats. Purchased a packet of apple juice for S$3. Seat pitch was about 30" which was alright for a short flight. Our family had cabin sized luggage and the airport staff at the gate at offered to check in for us for free. Will fly with Jetstar Asia again.


Jetstar Asia customer review :  5 August 2011 by Salleh Lim   (Singapore)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKT. Check in was swift. Plane was delayed for 1 hr due to technical problems. Once boarded, everyone was whisked quickly to their seats and push back was almost immediate. Flight time was only 1hr 20mins, so there wasn't much interaction with the crew. For a short flight, the seats are okay but I can't help but wonder how those flying to PER on this A320 can manage the cramped conditions.


Jetstar Asia customer review :  25 June 2011 by A Shum   (Singapore)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Singapore-Perth. Except for the price, the flight was not pleasant. The purser was rude with a passenger and her junior crew. The other crew seemed frustrated working with her. The seat was good for a low cost airline and the legroom was just ok. You can also sit on the emergency exits for 30SGD.


Jetstar Asia customer review :  1 June 2011 by Tyler Thia   (Singapore)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-AKL-SIN. Seats roomy, more than adequate legroom and recline. A completely different experience from the A320s used on intra-Asia routes. In fact, the seats are way more comfortable than SIA's new Y product. Food was less than satisfactory. If one did not pre-pay SGD/NZD35 for meals and drinks, be prepared for SGD6 coffee and SGD26 hot meals, if you must have them. Do not understand why a Jetstar Asia flight that plies between Singapore and New Zealand, has to offer Jetstar International's menu in AUD alongside super-inflated conversion rates. For example, a AUD3 coffee goes for SGD6, AUD5 cup noodles sells for SGD8, hot meal for AUD12 becomes SGD26. which is way more than then current exchange rate of AUD1 to SGD1.3. However, it's OK to consume your own food, and there is a water fountain with potable water so nobody will go thirsty. There's also free IFE, if you don't wish to purchase SGD15 portable units. The drop down screens play one recent movie, sitcom and short features, there are also 6 radio channels, earphones cost SGD3.


Jetstar Asia customer review :  25 May 2011 by Ashley Ong   (Singapore)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Jetstar cancel my flight and I requested for a refund. 5 months and 3 calls later, there is still no refund. The last time I communicate with them, they told me to wait for 7 business days. I called them again after waiting for another 20 days. Miraculously, they ask me to wait for another 15 business days! So I should say it is frustrated and a test of your patience to get your refund. Just pray hard that your flight won't get cancelled, then only you will be able to enjoy your cheap flight.


Jetstar Asia customer review :  27 April 2011 by C Tin   (Hong Kong)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-PNH, flight full, but got an exit row. They gate-checked my bag for me since no more overhead space. Flight quick and painless, no complaints. Plane a bit tired but no big deal for budget airline.


Jetstar Asia customer review :  22 April 2011 by Nora Hughes   (Singapore)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I booked a Jetstar flight which they cancelled at the last minute giving me a flight that was not workable. I had to call twice to make sure that they knew it wouldn't work and that I wanted my money back. I had to pay a higher last minute fee to rebook at a different airline. They promised me my money back within 7-10 business days. It has not been more than 6 weeks with no return of money. I filed a complaint on their website. They said they would look into it within 2 weeks. That has now been a month since they have communicated with me at all. I would never book a flight with them again. Buyer beware! They can mess you up and then not return your money. Meanwhile you have had to book a last minute flight which is more expensive.


Jetstar Asia customer review :  14 March 2011 by Gunnar Emausson   (Sweden)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SIN-MNL: Flights with relatively new A320s. Leather seats adequate in width, although pitch was only barely acceptable (29.5 inches). As on most low cost carriers there were no blankets or pillows in sight, but a daytime flight. Neither in SIN nor in MNL did we have to wait more than ten minutes at the carousel for our bags. We didn't try JetStar Asia's meal service, which the airline charges for. Flight attendants efficient. Safety procedures were excellent. Cabin announcements a bit difficult to comprehend, both from the flight deck and the cabin attendants. Toilets were clean. Overall, the standard of these flights was good, better than on some of JetStar Asia European counterparts, although the seat pitch was less than advertised. Would we fly with them again? Yes, but we might consider upgrading to a seat in an emergency exit row, for S$30 extra in each direction.


Jetstar Asia customer review :  29 January 2011 by S Chalmers   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Melbourne to Singapore delayed by one hour. Pre-ordered meals were average, similar meals on offer both times. Return trip an evening flight, again delayed by 1 hour. Headphones not working in group of middle seats. Service was poor and meals pre-ordered on this sector were that bad you could not eat it, especially the breakfast. Hot tea was spilt on a passenger nearby and could not believe that staff had no idea how to deal with the situation. Cabin- crew on this return leg was so disappointing that I will pay more to travel on a more reliable airline.


Jetstar Asia customer review :  14 January 2011 by J Liew   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Although not comparable to 5 star airlines, if you can find cheap tickets it would be worthwhile! Singapore from Perth and back again. Flight was very quick, don't bother to pre- order meals (on the red eye flight at least) - poor cup noodles and bland soup. Flight attendants very nice. If over 170cm you may want to choose seats with extra legroom. Return at check in, the lady allowed me and my 3 sibling to check in together, which allowed us to combine our luggage weights - we were 8kg over. Secondly she bumped us up to the front row, seated together which had plenty of legroom. Purchased some food on the plane - reasonably priced.


Jetstar Asia customer review :  7 January 2011 by Mike Kwan   (Hong Kong)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

HKG-SIN-HKG. Check-in smooth, 20kg allowance which is better than some budget airlines. At Singapore Changi Airport, the counter will only open 2 hours before departure therefore no need to arrive earlier than that. Unlike some low-cost airlines, seat is allocated at check-in time. Both flights depart on-time. The seat is comfortable. No service, it is nothing more than a bus that can fly. In my booking, given the price is 45% cheaper than conventional airlines, I have no complaint. I would recommend this airline if and only if the price is at least 30% cheaper than the conventional airlines for the same direct flight.


Jetstar Asia customer review :  31 December 2010 by M Suhaili   (Malaysia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KUL-SIN-KUL. This is my first experience with Jetstar Asia. The fare is cheap and comparable with other Low Cost Airlines. FAs and Ground Staff helpful and efficient. The departure at KUL was on time but for the return flight there was slight delay for half an hour. The plus point is that they depart from KUL Main Terminal and not LCCT.


Jetstar Asia customer review :  26 October 2010 by Rob Wood   (Indonesia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Singapore - Jakarta. Flight over 1 hr late, which I expected as Changi Airport departures showed this flight as late every day for the previous week. Captain apologised for the slight delay, but apologies become meaningless when the airline keeps doing it! The airline should drop or reschedule this flight to a time within their capabilities as it isn't at the moment. It's certainly cheap and the attendants did their jobs satisfactorily, but persistent lateness isn't acceptable.


Jetstar Asia customer review :  25 September 2010 by I Mahendra   (Indonesia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Jakarta to Singapore not good at all. Senior FA rude with passenger and her junior FA. The seat was good for LCC airline, and legroom is not bad. The ticket price is very cheap too.


JETSTAR ASIA customer review :  27 August 2010 by P Ravin   (Malaysia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KUL-SIN. What's great about Jetstar in KL is that they fly from the Main Terminal instead of the LCCT which makes the experience so much better for the same or less price. Seat for me were spacious for a budget airline compared to Airasia.


JETSTAR ASIA customer review :  12 July 2010 by Tyler Thia   (Singapore)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-KIX-SIN via TPE. Almost full flight on inaugural service, but less than five passengers from Singapore headed to Osaka, the rest got off at Taipei. Fairly standard procedure, transit passengers have to exit the plane with all belongings at TPE airport for another security screening. KIX flights are staffed with two Japanese crew members with very proficient English, and somewhat friendlier. There’s a new menu with more selections but meal portions can be improved. Inflight announcements for TPE-KIX should also be made in Chinese but not English, since less than a handful are transit passengers. They should also offer change in the local currency for F&B sales. One particular FA (customer service manager) on the inbound flight gave really awful announcements. Although total flight time adds up to more than eight hours from SIN to KIX, there is huge potential if the price is right.


JETSTAR ASIA customer review :  24 June 2010 by Nathanael Lim   (Singapore)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-CGK-SIN. First flight to Jakarta was satisfactory, they have improved their services by providing free refreshments. Leg space satisfactory for a short haul budget airline flight. However, the big problem came in on the flight back to Singapore. Flight was delayed for almost 5 hours, due to a mechanical failure and bad weather further preventing quick repairs and getting the plane back on schedule. This caused all passengers to be stranded at the airport and even causing a passenger to miss 2 connecting flights. Jetstar however gave a good explanation and their sincere apology. I would prefer if Jetstar could have back-up aircraft, despite being a budget airline, to attend to these situations and prevent major delays like this from occuring.


JETSTAR ASIA customer review :  15 April 2010 by Paul Rex   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-SIN-BKK return. Leg room seemed quite normal for a short haul flight, food options what you would expect for a no frills airline and price competitive. Quite impressed and would use again. One wrinkle is that you cannot bring your own food to eat on these flights, but can do so on one of the other Jetstar carriers - unclear how the average passenger is supposed to know which is which (and probably unenforceable in any case).


JETSTAR ASIA customer review :  19 March 2010 by B Luis   (Hong Kong)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKG-SIN. The seats are a pain for a tall person like myself. Service wise it's not that good, some of them can't really bothered with you - I'm not having high hopes on service. Food at high prices. Judging that price difference nowadays between Jetstar and conventional airline is not that great, maybe is time to go back to conventional ones.


JETSTAR ASIA customer review :  5 February 2010 by A Lindau   (Switzerland)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SIN-MNL: While the flight itself was fine, there were two major problems. First, hot food on this evening flight ran out before reaching row 10 and service was painfully slow. Second, I had to pay quite a lot money for my lost luggage that arrived the next day (phone calls, taxis to/from the airport to pick up the luggage, and even a luggage storage fee!), with no compensation whatsoever. Very poor service!


JETSTAR ASIA customer review :  30 January 2010 by Tyler Thia   (Singapore)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-HKT return. Both flights on Valuair A320, fantastic legroom and recline. Loads were really low, averaging 60 pax per flight.


JETSTAR ASIA customer review :  25 January 2010 by A Tedja   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Perth - Bali, and Jakarta - Perth. Check-in at Perth Airport a nightmare with only 2 check-in counters opened for a fully booked flight. The crew were not friendly or helpful. On the return flight they kept the light on all the flight. The blanket is not a good thing to purchase, meals and beverages also an issue - whatever was on the menu it was not available for purchase.


JETSTAR ASIA customer review :  19 January 2010 by B Vincent   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BKK-SIN. Check-in was efficient - just as well because the immigration queue at BKK was very slow moving. I was able to check my bag through to Australia, which was an unexpected bonus. Cabin service was friendly and professional, safety procedures thorough, flight on time. A great first impression.


JETSTAR ASIA customer review :  11 December 2009 by W Yap   (Singapore)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-KUL-SIN. First leg was on Valuair, good legroom, with older seats. Return was slightly delayed, but captain explained the reason. Legroom was bad, lucky the flight was only 55 minutes long.


JETSTAR ASIA customer review :  21 November 2009 by S Wang   (Hong Kong)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I just got off Jetstar Asia flight HKG to Singapore. The flight was delayed for 40 minutes upon departure and landed 35 minutes behind schedule with no reason given whatsoever. The captain could not even be bothered to speak to passengers but what really took the cake tonight was the apathy and oblivion of the cabin crew to the needs of passengers. I'd take Air Asia over Jetstar Asia any day of the week (unfortunately no direct flight between HKG and SIN yet)


JETSTAR ASIA customer review :  15 November 2009 by S Klein   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-DPS return. Got a great low fare a few months back so on that front pretty happy. Flights out and back both on time, clean planes, young crew, decent enough English. Seat comfort is OK, tight seat pitch as to be expected for any budget carrier these days. The limited Buy on board menu seemed expensive especially since everything was priced in Aussie Dollars. Don't think I'd fly a longer sector with them.


JETSTAR ASIA customer review :  28 October 2009 : by Paolo Lim   (Philippines)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-KUL. My only problem is that they don't offer online or self-service check-in for flights originating from Australia. That means I had to proceed to the manned check-in counters even if I had no luggage to check-in. Other than that the flight was more or less on time upon arrival at KUL.


JETSTAR ASIA customer review :  6 October 2009 : by Nathanael Lim   (Singapore)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

SIN-KUL and SIN-HKIA. SIN-KUL price is reasonable and it was only a 35 minute flight. SIN- Hong Kong was intolerable. Passengers are not allowed to bring food on the plane so that whoever wanted food has to buy their ridiculously high priced foods. Leg space also very uncomfortable. Overall, it is value for money but will not take Jetstar again for flights longer than 2 hours as comfort is greatly compromised on JetStar.


JETSTAR ASIA customer review :  19 September 2009 : by D Lee   (Singapore)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN to KUL - ok service. Overall service standard : boarding and disembarking was good. Other than that Jetstar is not too special. Worth flying them if their fares remain low.


JETSTAR ASIA customer review :  12 August 2009 : by J Tou   (Singapore)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Singapore - Bangkok. The food is of less variety compared to other regional low cost airlines. For the 2 hour flight would expect some hot meal to be sold onboard, not just sandwiches. As this is a low cost airline, do not expect much from their onboard services. I used to borrow a pen from a flight attendant to fill the immigration card but my request was simply ignored. For those who wish to fly with this airline, kindly be reminded to stick to "bring your own pen policy". I am afraid this is my last flight with them.



 


 
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