Jetstar Airways

✅ Trip Verified | Quite packed on our flight. Little legroom as it’s expected from a budget flight. Flight on time, smooth take off and landings. Overall a nice flight. We’ve checked in online but the baggage drop queue was quite long.

✅ Trip Verified | I can't stress how bad this airlines customer service is. Our flight was delayed, they changed the gate twice, they downsized the aircraft and we were the lucky winners of the ejection prize! The service desk queue was 2 hours long, staff had clearly been instructed to shaft customers and avoid any payouts, hotel, taxi assistance. Initially suggesting that we just wait at the airport! They expected us to ring a number in Melbourne to resolve our issues and rebook our flight but it was the middle of the night by now! We had to pay for our own taxi. Arriving at the hotel at 03:00 we were told we had to check out by 11:00 and the airline were only paying for breakfast. Our next flight is at 23:10 and our 4 days away will now be only 3 and we will miss meeting up with some friends and an important business meeting!

Not Verified | A 12pm flight and 30 minutes before boarding they send a text with some excuse that the flight is delayed 3hrs 15 minutes. At 1445 they board us only to tell us we're not flying until 1640. No offer of food. We had to ask for water. The irony is this airline will continue to exist as it's cheap & people these days love a bargain but I don't recommend booking with JetStar if you need to be anywhere with any urgency. I guarantee you'll be late or miss your event all together.

Not Verified |   Jetstar gets a lot of bad press but this short trip was perfect for what it was. It was well organised from the checkin to the exit. My seat was fine although I wouldn't like to be sitting in it much more than the hour long trip. The flight left on time and arrived on time. No entertainment or free refreshments but we knew that before boarding.You get what you pay for. It was a full flight but the crew manged with minimum fuss.

Not Verified | Pilot's seat belt got stuck before departure from Sunshine Coast to Sydney. No one to fix it. Closest Jeststar engineer located in Brisbane 3 hours away. Flight delayed for 6 hours! No offer of any support from the airline.

✅ Trip Verified | A terrible experience with Jetstar. My Flight was cancelled 2 hours prior to departure with the email I received stating that they would cover upto $200 in accommodation and $30 In meals. I was moved to a Qantas flight leaving an hour earlier. I did not make the request to move my flight. I informed them I would not make the earlier flight as I was currently driving to the airport. The Jetstar rep stated I would now have to speak to qantas as I was now on a qantas flight. I called Qantas who changed me to a flight early the next morning. I was required to stay in Sydney and as per the email I received from Jetstar stating my expenses would be covered. The next morning I made the request with Jetstar regarding my expenses. Jetstar stated that as I didn’t make the earlier flight they had changed me onto they would not be covering my expenses. I will never be travelling with Jetstar in the future, this has been a terrible experience. I do not understand how Jetstar have stated that they will cover expenses and are now stating they will not be covered. I do not believe this complies with consumer law.

✅ Trip Verified | If I could give 0 stars, I would. It is a terrible airline; the only thing on their mind is how to charge you more before you fly. They charged us AUD150 for a small carryon pram without providing any invoice after ward and saying they would unload all luggage if we complained further. While you can't expect 5-star customer service from a budget airline, this is way too much to endure. The ground staffs are very rude at Adelaide Airport, giving you the worst experience before a holiday. Never ever again.

✅ Trip Verified | Night flight JQ29 from Bangkok to Melbourne. It pulled away from the gate at precisely 9:25 pm, and got into Melbourne 15 minutes ahead of schedule. We like it when airlines are punctual. I'd reserved a seat for $13, 55G, having suffered 9 hours in a middle seat coming up from Melbourne. Evening snack was a Ham & Cheese toastie, not bad, nice and hot, with a hot chocolate drink, for $12, pretty much what you'd pay in a Melbourne high street cafe, or less. An hour out of Melbourne I was given a chocolate cake and a coffee, the cake was moist, again at $6 pretty good value. The cabin was quiet, the crew was attentive, coming around regularly offering glasses of water. One of those low key professional cabin crews going about their business. Arrived at about 10:10. Melbourne Airport was a shambles, they don't seem able to deal with a number of flights arriving at the same time. The queue to exit at Customs was long.

✅ Trip Verified | Very terrible service. We bought a checked baggage and asked their team member if we can checked this bag in the luggage or can we take it in with us as a cabin carryon. She said you can take it with you as a carry on as it is only 10kgs total. At the gate they said you can’t take it in as you bought a checked baggage not the carry on. She charged us AUD 75 and she kept saying it is non compliant. After charging AUD 75, we still took the same bag with same weight in the carry on baggage. Their service is pretty bad. We paid $40 before to upgrade our luggage and their team member gave us the wrong advice and we had to pay for that. They don’t take any responsibility of their behaviour towards the customer. I knew the difference between checked baggage and carry on baggage. Your staff gave wrong advice and due to that I had to pay additional $75 which was a rip off due to your staff mistake.

Not Verified | We returned home on Jetstar having previously flown to Vietnam via Singapore on economy. What was the difference between the two flights. Jetstar Business class allowed you to board first, just like any airline would. You got bigger seats with a lot more room, though the seats were uncomfortable. We were offered a glass of sparkling wine that tasted like petrol with added co2. At 11.30 at night, the choice of meals were potato gnocchi or a cold chicken salad, a small very sweet cake, but a nice roll and butter. We both asked for a beer and were left somewhat bemused by what can only be described as a 150ml glass of beer each. Breakfast was nothing to write home about, nice roll and butter though. All in all, we had a more relaxing flight on the out bound economy flight. The service was better and the food was a lot better, and I managed to have a beer all to myself. Never again Jetstar, Never Again.