Jetstar Airways  Passenger Reviews and Jetstar Airways Customer Trip Reports

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SYD-OOL. Arrived at the airport on time. Flight delayed 40 mins because crew had to come from a different aircraft. After crew arrived they did a quick check and started boarding the flight. However, cabin crew were very rude. Crew virtually ran down the cabin serving food (I had my wallet out ready to buy something) "any food, would anyone like any food". Then right in front of my face, a massive high five.

Cairns-Sydney-Phuket in Business class. Was not allowed to sit in business class on the 3 hour domestic flight but was allocated an exit row on the A330. Not sure why we could not be seated in business like on the other A330 sector. No food or drinks offered on domestic sector. Seats in business are really premium economy and the only inflight entertainment option was an ipad that was only given out after the meal service. Crew were clearly disinterested and one almost barked at me when I dare go to the galley to ask for an apple juice as there were no drinks runs between the services on this 9.5 hour flight.

Had the misfortune of flying Business class from Brisbane to Phuket. Booked to fly out of Brisbane at 8am and arrive in Phuket at 10.30pm the same day. We checked our bags in the morning and by 11am the following day Jetstar had managed to get us to Melbourne with no luggage. I understand that issues with delayed and cancelled flights can and do happen but the total lack of communication was unacceptable. Staff basically didn't want to know us and we were left stranded. Totally unacceptable, especially for a business class customer.

I have just flown from Melbourne to Sydney and it was the most dreadful airline I have ever flown. The check- in procedure at Melbourne Airport was appalling and I waited over 1 hour just to drop my bags off despite having an e-ticket. Staff were rude and abrupt and when I complained I was told "this is only your opinion". The planes are small and cramped and onboard staff were just as rude and treat you like a sheep not customers. The plane was delayed and very dirty as well. Save your money and book another airline even if it's slightly more expensive.

I have flown Jetstar for a while now, and to be honest you get what you pay for. Gold Coast to Tokyo was great, staff good, seats fine in star class. Manila to Singapore - no star class on that flight but paid the extra for legroom.

Flew Jetstar's newly branded business class service, previously called Star Class. Gold Coast to Osaka. Very poor service from one staff member in particular - after take off, and a fair amount of time after the seat belt lights went out - and the usual announcements made, 20 minutes into the flight, I left my seat to use the bathroom, which is in an annex shared by the galley. To my surprise I was quite rudely told to get out by a cabin crew member, who appeared to be placing drinks in a cart. Have never experienced treatment like this. This appeared to be solely for his convenience. Amazingly poor attitude and unbelievable for a business class branded product.

Brisbane-Newcastle NSW. April 2012. Jetstar uses a comparatively new extension to the domestic airport but I was shocked to find no air bridges. It was raining and I watched disembarking passengers walk to the terminal with no protection, assistance or buses. When my turn came, I managed to be amongst the first at the rear door and so avoided waiting on the steps. The rain was not torrential but I wondered how passengers coped if it was. Same situation at Newcastle but that is a very small airport unlike Brisbane. Onboard, the design and pitch of the seats was very good for a no-frills airline, as was the service and punctuality.

We had a direct flight from AKL-KUL so had booked a transit hotel. Instead of letting us into transit they made us collect our bags so we were stuck outside, unable to get to our hotel. Staff suggested we sleep on sofas in the airport. On the return to NZ our flight was cancelled. Staff that boarded us at KUL didn't even know the flight was cancelled. We ended up flying back with another airline. Jetstar promised us a refund, after 2 months still don't have it - will never fly Jetstar again.

Flew BNE-CNS return in May with no problems. Fast, friendly check-in, both flights about 70% full and fairly new A320s. The only complaint is that the cabin was dirty. I had to clean the seats before I sat down as they had what looked like candy remnants on them. There was also what looked like soft drink or coffee stains on the food trays and the backs of the seats. The floor was also dirty on both flights. Surely a back-pack vacuum cleaner can be gainfully employed between flights?

Booked Star Class for extra space and baggage allowance. Melbourne to Singapore seat 4E but moved to aisle seat so my neighbours could sit together. Because of low fare had no expectation re business class service but was very pleasantly surprised. Pre-take off given sparkling wine, then a nicely served 3 course meal including a separately served cheese board and good wine. Given iPads to watch movies on, much better sound and picture quality than seat back screens. Movie and TV selection a bit American for my taste. Offered snacks later and good coffee. All staff were pleasant and helpful, flight on time and baggage including bike box came off plane promptly. Seats were comfortable but I am 153 cm at my tallest and I think if you were very tall you should avoid the middle seats. I thought the flight was excellent value and well worth the extra money paid for star class.

Just got off Jetstar flight Sydney to Brisbane. I have never seen so much carry on baggage in my life. People with 3 large bags at least were responsible for gross overloading of the overhead containers and boarding and disembarkation was totally disastrous. There must have been no check at the boarding gate as the number of bags people were trying to push into the containers totally unbelievable. Spend the extra 20 dollars and have it put in the hold.

Melbourne to Cairns. Was raining at Melbourne and with no air bridge to plane, I grabbed a customer umbrella in the bins at the exit door. Was hollered at by ground staff that I was not to use the umbrella, they were for Qantas passengers only. Upon boarding, one staff member was incredibly rude to a passenger behind us. He was told he could not stow his small ukulele under the seat in front of him, it would have to go into the overhead locker. Another attendant then told him his ukulele could not stay in the overhead locker, it had to go under the seat in front. Another flight attendant walked back past and all but yelled at him for not having it in the locker as he "was told", snatched it out of his hands and shoved it back on top of bags in the locker. Service for the flight remained unfriendly. The Ipads with the giant add on power source are cumbersome and take up room you do not have, especially with food or drink on your tray. More than happy to pay a little more for Qantas any day.

After getting kids out of bed at 4am, bags packed and ready to go to the airport for 7am flight, checked flight schedule online and was surprised to see our flight was delayed until 1pm. Phoned Jetstar and had automated service say the same. At 9 decided to check the status of our flight online, to our horror it stated that our original flight had departed on time. Jetstar said it was their fault and they would put us on the next flight possible which was at 10pm, this flight was delayed until 4am! We spent the night at the airport until our 4am departure. Extremely tired once arriving in Bali nearly 24 hours later than originally scheduled. We will never trust Jetstar again and will try and avoid flying with them.

Check-in was quick, but there was only 2 of us with cabin baggage. Got onboard to find our seats occupied - an entire family had to move. We had no legroom and the people in front put their seats back straight away - so much for keeping seats upright for takeoff! Screaming kids and someone thumped on my seat from behind for most of the flight. Seat was comfortable though, but lack of legroom was a real problem. Fee for baggage was a rip off as was the fee for extra legroom.

First time we had flown Jetstar and it will be the last. Return flight from Coolangatta to Melbourne got off to a bad start at the check-in desk when the indifferent check-in staff told us that Jetstar could not send our luggage through to Newcastle UK. Virgin Blue has done this for us previously. Then be told the flight was delayed 30 minutes which then extended to nearly 2 hours. When we reached Melbourne for our international flight, we had no time to get a drink before our flight was called for boarding. Not impressed with service and check-in sff could do with some customer training.