Jetstar Airways  Passenger Reviews and Jetstar Airways Customer Trip Reports

Jetstar Airways customer travel guide

  Jetstar Airways 3-Star Airline ranking

  Jetstar Airways Passenger Trip Reviews

  Jetstar Airways Lounge Reviews

  Jetstar Airways Economy class seat reviews

  Jetstar Airways Passenger seat tips

  Jetstar Airways Int'l Star class seat reviews

  Jetstar Airways Aircraft Seat Plans

  Destinations & Aircraft Fleet Guide

You can't check-in until 2hrs before flight. But you must check in at least 1/2 hr before - no exceptions - or then you lose your ticket. This means check-in counter staff are idle until each flight opens - then bombarded - by the people who are all waiting just outside the check in queue anyway. They usually don't use air- bridges, so you have to walk in the weather across the tarmac. You kind of expect that on a little Dash-8 at a regional airport - but not on a big jet in a capital city. As per Jetstar website, seat pitch on the A320 is 28" - not 30". All other Aussie airlines have 30-33". That makes a big difference on a 5.2hr flight BNE-PER. Seats only recline about 4 degrees back as a result. You can't even get a drink of water for less than $3.50. No room in overhead lockers, because they're full of carry-on luggage, from those who won't pay $18 for checked luggage - but will happily pay for numerous $7 bourbons en-route. You can't move to spare seats, because they are sold to someone. The worst aspect: You can't check your bags through on multiple domestic flights (only on some international). You have to get your bags after each flight and then re-check for the next flight and re-clear security. A pain when there's 5 hrs between flights (remember - can't check in until 2hrs before) but worse if your flights are close & first flight is late. For inflight entertainment, you do have the option of paying $10 for an iPad, but these are limited.

Flight: In last month. Travelled CNS to KIX return in Business Class. Service was ok. However the cabin team leader had a bit of an attitude problem. My wife's side of the plane go to choose bread types etc while I had the team leader giving service and you got what you were given. After meal was served crew were scarce and spent time gossiping in galley. The thing that irritated me the most was the fact people were allowed children on their knee in business, who screamed thru the whole trip. As far as I'm concerned you pay the extra for piece and quiet. I have travelled this service 6 months previously and thought the service had dropped since then. Although the fares were very cheap I would rather pay more and receive superior child free service.

Flight: In last month. Brisbane-Cairns. Check in desk forgot to give boarding passes to two elderly passengers sitting nearby us. They had to walk outside security and re check in. The plane arrived into Brisbane 30 minutes late and we sat on the tarmac for an extra thirty minutes awaiting "paperwork". It is a budget airline after all so I did not expect much on board service and my expectations were met. Would only book this airline if it is significantly less expensive than the competitor airlines.

AKL-SIN. Auckland-Singapore on A330. Plane is clean and new. Seats are not the most comfortable though. Since you have to pay for food and for the inflight entertainment system, we brought our own food and entertainment, so this proved to an enjoyable flight, and for a good price. Recommended if you want to save money and don't expect spectacular service.

Sydney-Denpasar return Business class. Was glad it was only a 6 hour flight each way. The cabin crew tried hard, but it seems to lack the refinement of other airlines. Crew really helpful. Seats comfortable. Avoid window seats because once the row in front reclines, it's a big effort to get out. Food and wine okay. Entertainment limited with personal sets. I guess you get what you pay for. For the short trip it was worth it.

I recently tried Star Class fom Auckland to Singapore. It was either that or travelling Singapore Airlines in economy class for the same price. I have to say that Star Class was much better value. The seats were fine. The meal service choice was good - had a delicious lamb casserole. The staff were attentive and I had trouble getting extra drinks. The on demand entertainment system worked fine and the choice was okay. Overall, I found the experience was good. The only gripe I had was the unseat power failed halfway during the journey. Overall the experience was good I will certainly fly Jetstar Star Class again.

Auckland to Singapore return. Check-in was quick, easy and staff were friendly. Plane was ok, seats were uncomfortable, crew were friendly and helpful. Did not use any services onboard. Brought my own food and crew removed my rubbish. People need to realise that you get what you pay for, as a budget airline I think they did very well. Will fly with them again.

Flew the Jetstar equivalent of business class this week (SIN-MEL) and was very disappointed, hardly any leg room, hard uncomfortable seats which do no recline much, food quality was poor and selection of on demand movies and TV shows was also severely limited. I asked for a pillow and was told there was a 'blow up one' in the amenities bag. It was an extremely uncomfortable neck pillow and the expected duvet was in fact an old grey blanket. The overall offering from Jetstar just does not come anywhere close to competing with Air Asia's lay flat beds in their Premium Class with pillows and duvets. Jetstar does not even given priority baggage to business class passengers! Definitely not worth paying the extra money, stick to economy if flying Jetstar.

Launceston-Melbourne return 7th June. Both flights on time or early. A320 clean and flights uneventful. Check-in quick and easy and as usual this is strictly a no frills method of travel one step up from coach travel. Crew friendly to Melbourne but on return trip crew was abrupt and a little rude. I have a disability and they offered me no assistance with my bag in the overhead compartment and seem to avoid me when I am lifting and holding a walking stick. On the flight from Launceston one male crew member was a little more sympathetic but they always seem to go out of their way to avoid dealing with anything other than the norm. I use the airline regularly and the fares are usually reasonable but I am mindful that the crew are usually not interested and do the bare minimum.

SYD-HNL Star Class. Typically poor experience on Jetstar. Exceedingly long queue for business class check-in of 45 minutes, they were checking in 3 flights using only one counter for business class. Several agents standing around doing nothing. Inflight experience leaves a lot to be desired. Star class bears no resemblance to international business class standards. Seats are much more akin to US domestic airlines first class seats with limited recline, limited legroom and a worthless footrest. When the passenger in front of me reclined, my knees were jammed against the seat. I measured 6 inches of space between the seatback and the front edge of my seat. Do not be fooled into thinking this class is a bargain at any price. Cabin service was cool and indifferent. Cabin attendants served meals, and disappeared for the rest of the flight. Certainly not worth the money, and extremely poor value.

My wife and myself flew return Brisbane-Darwin on the new A320. What a joke. The seats are flat and hard, and the seat backs uncomfortable. Seat pitch is 28 inches. So if you like the seat back in front of you less than a A4 page away, just wait until the passenger in front reclines. Trying very hard to be Australia's Ryanair.

Flew from AKL-CHC and had a very nice flight. Our plane had relatively new seating which was comfortable. Legroom was acceptable and the crew were friendly and efficient. Online Check-In worked well and allowed us to avoid the queues to drop off our bags. Overall I highly recommend.

Melbourne-Newcastle return, JQ477 29th May and 474, 30th May. Both flights were on time. Tight legroom made a bit more bearable for short flights by having magazines etc behind the headrests, rather than jammed up against one's knees. On the forward journey, I observed the cabin manager briefing a passenger with mobility issues about safety aspects of the flight. She displayed a truly caring and professional approach, and I was impressed. On both flights, most people were fairly obviously leisure flyers - I am happy to travel Jetstar when flying for leisure, but would not recommend it for business travellers.