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Jetstar Airways  Passenger Reviews and Jetstar Airways Customer Trip Reports



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Jetstar Airways Customer review :  24 June 2013 by A Lemmon    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Star

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD to HKT return Business Class. Both flights on time. Service level very good. ood has improved and was very tasty. Very good value product.



Jetstar Airways Customer review :  22 June 2013 by P Morris    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 8th, flight 3k132. Flight due to leave 00.05, told there would be a 20 minute delay, it ended up being 3 hours, then told the flight was cancelled. Why take so long to make a decision, It was rescheduled for 14.30 that afternoon, I missed my pick up driver when we arrived in Singapore, had to wait another hour.



Jetstar Airways Customer review :  14 June 2013 by W Coenik    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Star

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I never thought I would write a good review about Jetstar. But here goes. Flew Melbourne Hawaii return in Business class. Impressed with the produce for the price that you pay. Both flights bang on time. Staff were super friendly on the way over and friendly on the way back. Food out of MEL was great. Very impressed. 9 out of 10. Not so out of Hawaii. 6 out 10. We had one of the new A330 with the in seat video which was great going to Hawaii. Plane was in great condition. Coming home we had one of the older ones and boy do you notice. Though the seats were very comfortable but juggling the video and a meal was too hard. Its one or the other. So overall happy with the international service of Jetstar. Now if that could filter down to its domestic product.



Jetstar Airways Customer review :  5 June 2013 by Graham Lockwood    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-BKK, 30 May 2013, business class and was delighted with the change of service level since my past experience with the airline approximately one year ago. Check in was efficient with a dedicated business line. Use of the QF lounge was available as was use of the immigration express lane. Flight was 1 hour late departing as the aircraft required "routine maintenance" and both the cabin crew and captain apologised for the delay. In-flight service was good and included a complimentary drinks and meal service. Cabin crew were very efficient and attentive. Of the meal choice offered selected a form of lamb stew which might have been appropriate for a Melbourne winter but far too heavy as an appropriate meal. In-flight entertainment was through the use of an iPad. A330 aircraft was clean although the seat pitch could have been better. Overall good service and value for money.



Jetstar Airways Customer review :  24 May 2013 by M Leach    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Star

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - Melbourne Return - Business Class - May 2013. Could not fault either flight - brilliant value for money, comfortable roomy seats, great friendly staff and all in all an enjoyable and memorable experience for our annual holiday. Definitely great value.



Jetstar Airways Customer review :  21 May 2013 by Rod McGuire    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney - Melbourne/Avalon and return. Used Qantas lounge in SYD, a big plus. Offered exit row seats at baggage drop/check-in both ways, so the otherwise tight seat pitch wasn't an issue. Both flights pretty much on time, and Avalon is a breeze to use compared to MEL. Orderly, efficient boarding procedure and baggage delivery. Staff all polite and competent.



Jetstar Airways Customer review :  20 May 2013 by W Evans    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Star

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent cabin crew both flights to Thailand. Very quiet and comfortable trip. Highly recommend and would not hesitate to travel Jetstar again in the future.



Jetstar Airways Customer review :  16 May 2013 by J Menlove    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very cheap flight BNK-SYD (9am) from a small airport so straight forward boarding process with mobile sms boarding pass via online check-in and no check in baggage. Smooth but impersonal as one would expect for a true budget/shuttle style flight. Seats comfortable, new design with seat pocket elevated to the top of the seat improves legroom and perception of space. An area of improvement for this and other Jetstar flights would be limiting the ridiculous amount of carry-on they encourage people to bring on board. Compounded by the lack of assistance stowing it. A little supervision here would go a long way.



Jetstar Airways Customer review :  9 May 2013 by Adam Ferguson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JQ188, 7 May 2013, 14.55, Seat 1F, Christchurch to Gold Coast. Good flight, on time, good service and nice cabin crew. It's only a 3 hour so a cup of tea and a book or magazine is all that's needed.



Jetstar Airways Customer review :  7 May 2013 by Annie Piert    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight to Sydney 2nd May, 4 hrs late leaving. Not advised at check in and travelers advised in the departure lounge 30 mins before flight departed. Offer of an $8 refreshment voucher. Cheapest sandwich in the airport, costs more! Advised by staff to use it at the donut stand. No empathy from ground staff, made it worse the uncaring person at the desk was a manager. The next scheduled to Sydney left on time, leaving customers whose earlier flight was cancelled, still waiting. A little bit of empathy goes a long way and it was certainly not forthcoming from Jetstar staff. Flew back Qantas today, what a pleasure. Will never fly Jetstar again.



Jetstar Airways Customer review :  5 May 2013 by Martin McLean    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked months ago a flight to Bali which Jetstar cancelled. No refund has been received after many weeks and I have been told it may even take 12 weeks to see the refund. I managed to get a more expensive flight & longer flight on Garuda. Well done Jetstar for insisting on payment immediately upon booking and then not returning it when you cancelled our flight. Poor business practise and I recommend to everyone to be very mindful Jetstar will cost you money when they cancel their flights!



Jetstar Airways Customer review :  2 May 2013 by R Koster    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Adelaide to Cairns return in April. We paid extra for front row seats D, E and F behind the bulkhead which separates galley from cabin. There was not much information on the net about Row 1 seats, and we were not sure if the legroom would be the same as in the exit row seats further back as (from memory) Row 1 pre-selected seats are a little cheaper. Our seats were great! Plenty of legroom, and didn't have the claustrophobic feeling that can be experienced in an economy cabin. Row 1 seats A, B and C have even more leg room with no bulkhead in front. Take your own food and hire an I-Pad and, with a bit of a stretch of the imagination, is a bit like flying a budget business class! Crew friendly. Would have liked more talk from the cockpit, and maybe a second trolley run on the 3 hour flight.



Jetstar Airways Customer review :  29 April 2013 by P Gerner    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took weekday flights from MEL-LST return. Both flights were on time for departure and arrival. All boarding and cabin staff were efficient, friendly and cheerful. As you expect on a budget airline, the seating is cramped but its no real problem on such a short flight. Overall, no issues with the flight or service. The biggest problem is the shambolic departure area in the downstairs Qantas/Jetstar terminal in Melbourne. An absolute bunfight and a totally inadequate space to hold the number of people departing and arriving.



Jetstar Airways Customer review :  24 April 2013 by Jason King    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Two flight delays from Melbourne airport in two days of travel is pretty poor service. Very disappointed in the staff at service desks who were uninterested in passenger concerns. Will never flight Jetstar again, better off spending a little extra for a more reliable service.



Jetstar Airways Customer review :  22 April 2013 by S Wilson    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HON-MEL. Was satisfied with Jetstar, no they are not Qantas but the 11 hour flight went fast. We were under a Qantas codeshare so we were supplied with food and drink. After take off we got a warm breakfast and then sometime later in the flight we got a hot lunch as well, both meals were fine. I pre ordered a digi player for my friend and I to share and they ended up giving us one each and also the amenities pack. I would fly Jetstar again as you just cant beat there prices.



Jetstar Airways Customer review :  22 April 2013 by S Loft    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Melbourne mid April. Check in, immigration and security were quick and efficient. Friendly welcome aboard from the flight crew with the offer of drinks prior to push back. Take off was on time, hot towels were offered and the food was quite acceptable with beverages offered. Entertainment was on ipads and more than adequate for a 7-1/2 hour flight. The seat was adequate with sufficient leg room but was by no means what one would expect from a quality airline. Nevertheless I managed a few hours sleep. All up, a surprisingly pleasant flight with an early arrival into Melbourne and very good value for the price paid.



 

 


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