Jetstar Airways  Passenger Reviews and Jetstar Airways Customer Trip Reports

Jetstar Airways customer travel guide

  Jetstar Airways 3-Star Airline ranking

  Jetstar Airways Passenger Trip Reviews

  Jetstar Airways Lounge Reviews

  Jetstar Airways Economy class seat reviews

  Jetstar Airways Passenger seat tips

  Jetstar Airways Int'l Star class seat reviews

  Jetstar Airways Aircraft Seat Plans

  Destinations & Aircraft Fleet Guide

Purchased sale fairs to Japan from Sydney to Tokyo via Cairns. A330 is far better then the single body A320 as the seats recline further and are wider. Seats are comfortable and roomy. Paid food and good and tasty while the paid entertainment is a bit scarce in options. All flights were on time.

Had a flight from Dunedin to Auckland. Scheduled to leave at 1900, left at 2050. Seems they were short of a steward. Classy (not) scanning of boarding passes. I have never heard "OK [giggle] you can all go now." Then, waiting for a shuttle at AKL with a passenger from Wgtn (also on a flight with a long delay). Seems she was told the same story of being short of a steward. Two domestic flights delayed for hours with the same excuse. What is going on?

Star Class SYD-HNL-SYD, 5/7/2012. Being bumped from the allocated seat I had purchased 6 weeks before my flight. I took my 86 year old mother for a family holiday. Because she is frail, I am 190 cm tall and my wife needs to care for my 8 year old son, we delayed our holiday for several days in order to secure the 3 aisle seats we needed. Can you imagine the humiliation I suffered in front of my mother and other passengers when, after we had taken our seats, the ground staff came into the cabin and demanded I move to a middle seat or else the plane's takeoff would be delayed. In order to avoid a fuss my mother agreed to move to the middle seat. However, as soon as the meal service ended the passenger who demanded my aisle seat fully reclined the two seats in front of my mother so his 3yr old and 6 yr old daughters could relax. Because the armrests on the StarClass seats are fixed in position, mum was trapped in her seat until the next meal service 7 hours later! To be fair, the aircrew were great and handled this unpleasant situation very well. I do not understand how an airline can advertise that you can pay for seat allocation and then not honour the terms of their contract. Let alone humiliating myself and making my mother very uncomfortable during the flight. Unfortunately, because of the limited number of StarClass seats on these long haul flights we were unable to fly StarClass on the return leg or rent an ipad to entertain my son because they only load 47 units on long haul flights from Honolulu, even during school holidays.

HKG-SIN on July 13 2012. Almost four hour delay. Seats cramped, no inflight entertainment. I paid for checked in luggage, seat selection and even food. For the price I paid for a meal, I got two drinks and a plastic box of heated junk. I expected a tray like a normal airline meal. With all the add ons, it was no longer "low fare". Value was non-existent. We had to take the bus at the terminal to the far end of the airport. Since many people don't want to pay for checked-in luggage, overhead bins overflowed. By the time we got into the cabin, it was past the time for taking off. I have a roundtrip ticket and I dread using the return portion from Singapore to HKG and go through another 4 hours of sheer misery and utter discomfort.

Sydney-Honolulu-Sydney in Business class! We selected Jetstar as Hawaiian and Qantas both use 767's versus the A330 Jetstar operates. No airline offers full flat bed seats, so it made sense. Maybe Jetstar changed from Star class to business as they were not able to make us feel like stars. The all leather seats give you no support, no pillows are provided, all you get is a DIY blow up neck ring. The crew was running through the cabin with the attempt to avoid any eye contact with passengers. Coming back we had a great crew, a vastly improved experience which made the poor seating and lack of room not as bad after all. For extra comfort we purchased our own pillows and did not bother blowing up the neck ring! Departure and arrival times where spot on. The I-pad tablets are just OK, can't wait for the 767's to retire and the 787 coming into service!

Star Class SYD-HNL-SYD, 11/6/2012 return 21/06/2102. Check in easy, crew fantastic. I'm 6ft 4in, plenty of legroom, better than Qantas 747 Premium Economy. Enjoyed Qantas club both in Sydney and Honolulu, food was good.

Perth to Bali. This must be the worst airline that I have ever travelled with and I have not even left the ground yet! I make the booking for a pleasant time of day and even pay extra for the privilege, then within a week they reschedule it to a horrible time. After four phone calls and several weeks of aggravation they finally manage get a booking on a flight leaving at 9 am - OK not a bad time. Then we arrive at the airport to be told that they have transferred our Aircraft to a domestic route and we are rescheduled from 9 am to 4 pm - OK Bali at 8 pm hotel at 10, not bad. Then an hour later they reschedule to 7 pm departure! Midnight at the hotel and a days leave wasted and I have not left home yet!

I flew PER-MEL on 1st July. The flight boarded well ahead of the departure time, but sat at the gate for 45 minutes probably because the Qantas systems were down that day and Qantas passengers were being shuffled onto our flight. We made up time and arrived early. Cabin crew were led by a Staff Development Manager so were on best behaviour. A reviewer below mentioned that all other Australian airlines have 30-33" seat pitch - I'm not sure this is quite true (Tiger run the same aircraft type with the same number of seats, and some Virgin seating is very tight these days), but some seats are definitely better than others. What I don't understand is why they only run A320's to Perth - these are the longest domestic flights and according to the website their A321s and A330s have more generous seat pitch.

JQ926 BNE-CNS. The flight had no entertainment which I knew so I just brought my own food on the plane for my entertainment and to eat. The flight, with your own entertainment is great.

Myself and partner flew Sydney to Cairns return. From the international terminals we could purchase sandwiches and muffins on the forward trip but they only had Mars bars or crisps on the return trip at 7am in the morning. Pretty ordinary for a 3 hour flight. The seat in economy on the A330 are very tight, my knees were on the seat in front, flight attendants never smile. Never again.

MEL-HNL via SYD. Jetstar insist that their own international passengers claim their bags at Sydney domestic and then carry them across to International, although they will check bags through for American Airlines passengers! In fact, nowhere on the ticket is it mentioned that passengers have to make their own way from the domestic terminal in Sydney to the international - either a bus or a train fare away. The only oblique reference I could find on the Jetstar website was that passengers with a Qantas segment on their tickets could use the Qantas shuttle bus without charge. On the SYD-HNL leg, I had an empty seat beside me, which was fortunate as there wasn't much legroom. A330 economy seats are hard and uncomfortable on a long flight. I had paid in advance for meals - food was OK, and the bottle of drink was fine. The flight wasn't great value for the fare I paid. I would suggest that elderly passengers in particular stay away from Jetstar International if their flight involves a domestic connection because Jetstar will require them to claim their own luggage and check in again at the connection point.

JQ038 to Bali and Back. The seats were awful. They are so tight once the person in front reclines you have to recline your seat. We paid for all the extras, the food was very limited so we had to buy food anyway, they forgot our comfort pack and in fact we found later into the flight they gave it to someone else who hadn't paid for it. The entertainment was very limited and the sound quality was terrible. The staff were non existent and inattentive.

I just returned from Hawaii on jq3/4 and would like to say what a good flight both ways. The crew were delightful and the seating very comfortable. There were long lines at the check in, and there were long lines at the other airline check in counters but they moved along and were very efficient. The biggest problem I observed was the minority demanding public that seem to think it was their right to have everything go their own way. I can only imagine that it was this mob that left their seating space like a tip once we had disembarked.

My wife just booked flights, and made a mistake, booked flights on the right dates but the wrong way round. I rang jetstar to see if they could help me out to change these flights around to the right departure and arrival. I have flown with them for 4 years, and when I speak to someone to get it changed, they try to charge me $150 more than what it would cost me to rebook and lose the money I first booked with. All I got was "it's policy" nothing we can do, but we are helping you the best way we can. It's ok when they change my flights, have flights late, with no word of a sorry or explanation.

I've flown Jetstar many times and over the last half dozen flights, have opted for business class seats. On 11th June we returned from Phuket to Sydney, once again in business class. I have to say, the food provided on this flight was very disappointing. Very little difference to what companions were given in economy class. Bland, tasteless muck. We did have metal cutlery! Once the meal was served, the attendants seamed to disappear and even getting a fresh bottled water was a chore. I'm not convinced the extra cost over economy is actually good value. The seats are comfortable if you're above average height and you do get off the flight first upon arrival, making it quicker at immigration. overall though, I think they need to lift their game. In their favour, I did think the food quality was better on the Sydney to Thailand leg, maybe they need to look at the suppliers in Thailand?