Jetstar Airways  Passenger Reviews and Jetstar Airways Customer Trip Reports

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HBA-SYD-HBA day trip to collect personal items. A big issue at SYD Airport with security. The check-in agent was more than helpful. She left her desk to see if I could get a spirit level through security. No. She escorted me back to her check in desk and we packed said item into checked luggage. The agent then added Fragile labels to my luggage. This service is more than anyone would ever expect from a LCC. The flight? Usual excellent in-flight service: politeness and efficiency.

Flew round-trip from Singapore to Siem Reap in August 2012. I checked in online a few hours before and saw that my ticket was for "no baggage." If I wanted to check a bag at the airport, the cost would be $70. They limit carry-ons to 10 kg. My bag - perfectly acceptable by most airlines was 10.4 kg. I was informed had I bought my ticket on their website I could have paid just $20. The fare was not inexpensive either. So much for "low-cost" airline. Customer service is horrible.

BNE-TSV 18th August on A320. Assigned the same seat as someone else - I was willing to change to a spare window seat, but the crew made the other person (and his wife) move because of "zoning" (for meals?). This left an empty middle seat for the flight. Pushed out ahead of time, landed a few minutes early - the estimated flight time was way off (about 10 minutes in a 2 hour flight). Seats very comfortable for short trip - wider than I expected, and plenty of legroom. However, there are no pockets to store loose items such as books or cameras. Beverage service non-existent unless you paid for it - I was expecting at least free tea and coffee for all, as one of the conditions in the booking I made, but that didn't happen. Cheap price for the fare, but this cheapened the actual flight experience. At least I got a free mug of water when I asked for it. Didn't bother with an entertainment iPad. Safety briefing fine, but in-flight announcements from the flight deck were somewhat muffled and almost totally inaudible as a result. Good value for money, and I would recommend on that basis alone.

Upon taking advantage of the 'special' deals that Jetstar advertise through the media, I was disappointed to find that there were extra charges for seat, baggage and absolute robbery of credit card fees. Upon checking in, my baggage was one kilo over the 15 kgs I paid for upon checking in, and I got fined $60 for the fault. The line for getting onto the plane was absolutely terrible with only one staff member taking the ticket stubs, it took over 25 mins to get onto the plane.

Screaming kids all the way Melbourne to Singapore. Staff did nothing about them, toddlers were allowed to run up and down the aisle disturbing other passengers. Bought 3 tickets 6 months ago with assigned seating in row 1. We were all bumped off our seats when we went to check in. Wondering why we were moved from row 1, a very rude staff member barked at me saying "there are babies on this flight so we need the bassinets seats". Well, on boarding there were no babies in row 1. Seats were cramped and no leg room whatsoever once seat in front is reclined. Audio selection was very poor on some strange ipad type of unit. Beware of Jetstar business class, absolutely dreadful.

MEL-SYD return. Both flights delayed 30 mins. Seat pitch on A320 on the way up very tight. Lucky had empty middle seat. Ok for short flights but for anything longer than 2 hours, very uncomfortable. A321 on flight back. Seat pitch marginally better. Both flights very smooth and cabin crew did their jobs ok.

SYD-NAN. We were delayed 1 hour. The actual flight itself was reasonable but until someone's bottle of water dripped on my husband and other fellow passengers from the overhead compartment. Cabin crew cleaned up the water and were friendly. The new iPads for inflight entertainment was great. It is great to keep the kids entertained during the flight. Food was nice and the seats were also comfortable. Overall a good flight with Jetstar.

Travelling domestically and flight was delayed for 3.5 hours. Never once were passengers advised of why flight was delayed or when it could be expected to depart. Constantly changing departure times up on electronic displays. Staff surly and uninformed as to details of delay or when flight was to depart. Customer service and simple communication seriously lacking. 3rd bad experience. Will never fly them again.

Having gained my seat allocation and boarding pass online, my partner and I made our way to Brisbane airport. The flight we had booked was JQ487 leaving at 19.55pm. Arrived in plenty of time and heard the first call to get seats. Made our way to the gate where a rather nasty young blonde woman stopped us to say our bags were too big for hand luggage. She insisted we stop and measure my partners bag. Once we boarded, every overhead luggage compartment had luggage identical to mine and my partners, all the same size and shape. I do not appreciate the rudeness of the crew who are paid for customer service. The only thing that saved the flight was the apology made by the steward who gave good service. Your flight staff are great but ground crew a lot to be desired!

Melbourne - Launceston. Staff rude and not interested in passengers. No boarding call made and had to run to gate after hearing the final boarding call. Plane delayed further as they hadn't fuelled the aircraft. Seat pitch very poor and seat uncomfortable. Hardly any legroom. Food and Beverages ok. Just like any other airline, same old food. I would not recommend Jetstar.

Booked and paid for Qantas tickets return SYD-HNL. On arrival at Honolulu airport we found out we were in fact flying Jetstar. After taking our seats we were told that as we were Qantas passengers we would be getting a comfort pack, 2 meals and 2 drinks. Asked for an iPad each to watch movies but were told we needed to pre-book them. There were spare consoles but they were for the passengers who had paid for them, in case they had battery issues! When the meals came around I asked for a water and a juice but was told flatly that I could only have one cold and one hot drink, how ridiculous! Cabin service was non existent, when the steward eventually came to take our order they had run out of Diet Pepsi with 4 hours still to go in the flight. The best thing about the flight was getting off the plane and getting on the Qantas plane back to Brisbane. What a pleasant change in the staff, from glum to cheery. Never again Jetstar!

AKL-SIN-KUL return. Flight itself was good. Seat was comfortable though the leg rest on the seat of the return flight was not as adjustable as the outward flight. Meals were ok as airline food goes. Glad we paid the extra to fly business. Only snag we had was the booking we made. Our return flight from K Lumpur to Singapore and onto Auckland, we were told that we had to go through immigration, collect our bags, go through customs, then check in again and go through immigration again to board our flight from Singapore to Auckland! Though we were travelling with Jetstar right through, they couldn't check our bags through to Auckland. Reason given was the booking numbers. Wished that we were told when we booked with Jetstar. Luckily it happened in Changi Airport as they are super efficient that we managed to do that with little stress.

DRW-DPS-DRW. Check-in quick. Staff polite and helpful. Departure slightly delayed due to late arrival of aircraft from southern port. Flight uneventful. Ordered a sandwich and was pleasantly surprised. Check-in at DPS was quick. Counter staff very helpful and polite. Flight left early. Very smooth and quiet. Arrived in DRW early. Baggage available quickly. My major concern is that Jetstar frequently either cancels or delays flights for no apparent reason. Getting to and from anywhere on time seems to be a matter of luck.