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Jetstar Airways Passenger Reviews and Jetstar Airways Customer Trip Reports
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Jetstar Airways Customer review : 21 August 2012 by Chris Churchill (Australia) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HBA-SYD-HBA day trip to collect personal items. A big issue at SYD Airport with security. The check-in agent
was more than helpful. She left her desk to see if I could get a spirit level through security. No. She escorted
me back to her check in desk and we packed said item into checked luggage. The agent then added Fragile
labels to my luggage. This service is more than anyone would ever expect from a LCC. The flight? Usual
excellent in-flight service: politeness and efficiency.
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Jetstar Airways Customer review : 21 August 2012 by C Nolan (Singapore) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew round-trip from Singapore to Siem Reap in August 2012. I checked in online a few hours before and saw
that my ticket was for "no baggage." If I wanted to check a bag at the airport, the cost would be $70. They
limit carry-ons to 10 kg. My bag - perfectly acceptable by most airlines was 10.4 kg. I was informed had I
bought my ticket on their website I could have paid just $20. The fare was not inexpensive either. So much
for "low-cost" airline. Customer service is horrible.
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Jetstar Airways Customer review : 20 August 2012 by Chris McQuaid (New Zealand) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BNE-TSV 18th August on A320. Assigned the same seat as someone else - I was willing to change to a spare
window seat, but the crew made the other person (and his wife) move because of "zoning" (for meals?). This
left an empty middle seat for the flight. Pushed out ahead of time, landed a few minutes early - the
estimated flight time was way off (about 10 minutes in a 2 hour flight). Seats very comfortable for short trip
- wider than I expected, and plenty of legroom. However, there are no pockets to store loose items such as
books or cameras. Beverage service non-existent unless you paid for it - I was expecting at least free tea
and coffee for all, as one of the conditions in the booking I made, but that didn't happen. Cheap price for the
fare, but this cheapened the actual flight experience. At least I got a free mug of water when I asked for it.
Didn't bother with an entertainment iPad. Safety briefing fine, but in-flight announcements from the flight
deck were somewhat muffled and almost totally inaudible as a result. Good value for money, and I would
recommend on that basis alone.
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Jetstar Airways Customer review : 20 August 2012 by T Roberts (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Upon taking advantage of the 'special' deals that Jetstar advertise through the media, I was disappointed to
find that there were extra charges for seat, baggage and absolute robbery of credit card fees. Upon checking
in, my baggage was one kilo over the 15 kgs I paid for upon checking in, and I got fined $60 for the fault.
The line for getting onto the plane was absolutely terrible with only one staff member taking the ticket stubs,
it took over 25 mins to get onto the plane.
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Jetstar Airways Customer review : 17 August 2012 by H Chatz (Australia) |
| Rating : 1/10 |
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Cabin Flown | Star |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Screaming kids all the way Melbourne to Singapore. Staff did nothing about them, toddlers were allowed to
run up and down the aisle disturbing other passengers. Bought 3 tickets 6 months ago with assigned seating
in row 1. We were all bumped off our seats when we went to check in. Wondering why we were moved from
row 1, a very rude staff member barked at me saying "there are babies on this flight so we need the
bassinets seats". Well, on boarding there were no babies in row 1. Seats were cramped and no leg room
whatsoever once seat in front is reclined. Audio selection was very poor on some strange ipad type of unit.
Beware of Jetstar business class, absolutely dreadful.
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Jetstar Airways Customer review : 17 August 2012 by K Chinn (Australia) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-SYD return. Both flights delayed 30 mins. Seat pitch on A320 on the way up very tight. Lucky had empty
middle seat. Ok for short flights but for anything longer than 2 hours, very uncomfortable. A321 on flight
back. Seat pitch marginally better. Both flights very smooth and cabin crew did their jobs ok.
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Jetstar Airways Customer review : 17 August 2012 by I Hanna (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-NAN. We were delayed 1 hour. The actual flight itself was reasonable but until someone's bottle of
water dripped on my husband and other fellow passengers from the overhead compartment. Cabin crew
cleaned up the water and were friendly. The new iPads for inflight entertainment was great. It is great to
keep the kids entertained during the flight. Food was nice and the seats were also comfortable. Overall a
good flight with Jetstar.
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Jetstar Airways Customer review : 14 August 2012 by Peter Booyzen (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelling domestically and flight was delayed for 3.5 hours. Never once were passengers advised of why
flight was delayed or when it could be expected to depart. Constantly changing departure times up on
electronic displays. Staff surly and uninformed as to details of delay or when flight was to depart. Customer
service and simple communication seriously lacking. 3rd bad experience. Will never fly them again.
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Jetstar Airways Customer review : 13 August 2012 by C Thornton (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Having gained my seat allocation and boarding pass online, my partner and I made our way to Brisbane
airport. The flight we had booked was JQ487 leaving at 19.55pm. Arrived in plenty of time and heard the
first call to get seats. Made our way to the gate where a rather nasty young blonde woman stopped us to
say our bags were too big for hand luggage. She insisted we stop and measure my partners bag. Once we
boarded, every overhead luggage compartment had luggage identical to mine and my partners, all the same
size and shape. I do not appreciate the rudeness of the crew who are paid for customer service. The only
thing that saved the flight was the apology made by the steward who gave good service. Your flight staff are
great but ground crew a lot to be desired!
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Jetstar Airways Customer review : 10 August 2012 by H Wayne (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Melbourne - Launceston. Staff rude and not interested in passengers. No boarding call made and had to run
to gate after hearing the final boarding call. Plane delayed further as they hadn't fuelled the aircraft. Seat
pitch very poor and seat uncomfortable. Hardly any legroom. Food and Beverages ok. Just like any other
airline, same old food. I would not recommend Jetstar.
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Jetstar Airways Customer review : 7 August 2012 by D Swell (Australia) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Booked and paid for Qantas tickets return SYD-HNL. On arrival at Honolulu airport we found out we were in
fact flying Jetstar. After taking our seats we were told that as we were Qantas passengers we would be
getting a comfort pack, 2 meals and 2 drinks. Asked for an iPad each to watch movies but were told we
needed to pre-book them. There were spare consoles but they were for the passengers who had paid for
them, in case they had battery issues! When the meals came around I asked for a water and a juice but was
told flatly that I could only have one cold and one hot drink, how ridiculous! Cabin service was non existent,
when the steward eventually came to take our order they had run out of Diet Pepsi with 4 hours still to go in
the flight. The best thing about the flight was getting off the plane and getting on the Qantas plane back to
Brisbane. What a pleasant change in the staff, from glum to cheery. Never again Jetstar!
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Jetstar Airways Customer review : 2 August 2012 by M Chan (New Zealand) |
| Rating : 6/10 |
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Cabin Flown | Star |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKL-SIN-KUL return. Flight itself was good. Seat was comfortable though the leg rest on the seat of the
return flight was not as adjustable as the outward flight. Meals were ok as airline food goes. Glad we paid
the extra to fly business. Only snag we had was the booking we made. Our return flight from K Lumpur to
Singapore and onto Auckland, we were told that we had to go through immigration, collect our bags, go
through customs, then check in again and go through immigration again to board our flight from Singapore to
Auckland! Though we were travelling with Jetstar right through, they couldn't check our bags through to
Auckland. Reason given was the booking numbers. Wished that we were told when we booked with Jetstar.
Luckily it happened in Changi Airport as they are super efficient that we managed to do that with little
stress.
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Jetstar Airways Customer review : 26 July 2012 by A Libien (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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DRW-DPS-DRW. Check-in quick. Staff polite and helpful. Departure slightly delayed due to late arrival of
aircraft from southern port. Flight uneventful. Ordered a sandwich and was pleasantly surprised. Check-in at
DPS was quick. Counter staff very helpful and polite. Flight left early. Very smooth and quiet. Arrived in DRW
early. Baggage available quickly. My major concern is that Jetstar frequently either cancels or delays flights
for no apparent reason. Getting to and from anywhere on time seems to be a matter of luck.
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