JETSTAR AIRWAYS   Passenger Reviews and Customer Trip Reports

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JETSTAR AIRWAYS review :  24 June 2009 : by Ron West   (Australia)

Melbourne-Newcastle. It took me four attempts on two different systems to check in on-line, but I finally managed to print my boarding pass. I arrived at the airport around 18:00 and noticed that the incoming flight was an hour and a half late but my flight was still scheduled to leave on time at 19:55, At 19:00 there was a public address announcement that the flight had been cancelled (because of "the curfew in Newcastle") and to go to Jetstar check-in. There I was given a choice - be "re-accommodated on a flight tomorrow morning", or a refund. I needed to be in Newcastle early in the morning and so I went for the refund (although Jetstar have a reputation for being tardy in this regard) and managed to get on the 19:30 Qantas flight to Sydney. There I hired a rental car, and as I had to return it to Sydney Airport, cancelled my Jetstar flight home from Newcastle. Much to my surprise the overall cost of Qantas flights bought at the last minute and the rental car was comparable to the cost of the Jetstar ticket, and flying Qantas in and out of Sydney meant I had reliable and helpful service. Next time I fly on business, I would think twice before booking Jetstar.

JETSTAR AIRWAYS review :  15 June 2009 : by J Tan   (Australia)

PER-SIN return. Managed to get some shut eye as it was a red eye with the flight being about 80% full. Flight back from SG departed ontime but there were some drunk and loud passengers that were annoying. Small bottled water is given complimentary as you board. Jetstar aircraft that fly to Asia from Perth are the identical ones that fly domestically, so if you have kept your earphones you can use the IFE audio for free. The Asian crew from Thailand, Malaysia and SG onboard are employed by Jetstar Asia and the crew work from SIN to PER and then immediately on the leg back.

JETSTAR AIRWAYS review :  9 June 2009 : by Steve Schwartz   (Australia)

Delayed Brisbane - Mackay over an hour then delayed Mackay - Brisbane nearly an hour due to refuel calculation mistake. Delays aren't fun when traveling with a tired and sick toddler. Aircraft interior was shoddy with the magazine holders held together with zip ties on most seats. Hopefully this is because they spend their maintenance budget on essentials not cosmetics but doesn't inspire confidence. Cabin staff were at best indifferent. Will never use again.

JETSTAR AIRWAYS review :  26 May 2009 : by Nick Fortuna   (Australia)

OOL-NRT-OOL my first international flight on Jetstar on immaculate A330-200. I booked this trip some time ago for the bargain price of ~AUD750 incl meals and DVD Player. Flights both way were less than half full, so plenty of space to spread out. Service by the mostly Thai crew was exemplary. Pre-departure, they hand out a bottle of still water. Meals served were nothing spectacular. DVD player had a good selection of movies. The main screens in the cabin also showed some movies, TV shows, music clips. Call bells were answered seconds after being pressed. We ordered some coffees and pleasantly surprised to get a proper espresso for $3 ea. Economy seats are better than on their domestic aircraft. OOL-MEL-OOL with my wife and our infant son was also OK, but not to their international standard. Our original flight was cancelled and we were rebooked on the last flight. I had to ring the call centre to rebook - which wasn't easy since they were constantly engaged. Only when I rang their NZ service (from Australia!) did I get through. We were rebooked on a more suitable flight and also booked a rental car through Jetstar's call centre. Flight out was delayed by 25 min, but no apology offered. Flight was full. Some time after landing, I got a concerned phone call from Jetstar - We had forgotten our infant's fold-out cot at the luggage belt. I retrieved said item the next day, but not before another baggage staffer called to remind me. Now that's great service (unexpected for me) The return flight was around 2/3 full and we had a spare seat. In all, with a great product, friendly flight attendants and a great attitude, it seems they are giving Qantas a run for their money.

JETSTAR AIRWAYS review :  22 May 2009 : by K Knowles   (Australia)

SYD-HKT-SYD Star Class A330-200. When I did eventually manage to check-in, the Starclass lane was slow and bumped me from my reserved seat without asking me. A helpful women at the Qantas Business Lounge organised to put me back in my reserved seat, but Ground Supervisor cancelled it when I got to the gate. Once we got off the ground, the Star class Cabin Crew soon made up for it and the CSM was excellent! The Star class seats are basically leather covered Domestic Business Class seats (old 767 style) but are OK except I found the inflatable lumbar bit fairly annoying as constantly needs the air let out of it. All in all - the service is similar to Domestic Business - with the exception of the amenity pack but the rather good AVOD . The biggest benefit was that the cabin was only half full so everyone got good space - even emptier on the way home.

JETSTAR AIRWAYS review :  16 May 2009 : by A Kattula   (Australia)

Booked Jetstar in January for family trip MEL-OOL-MEL in July travelling on lunchtime flights as have young children. Received email last week advising of schedule change and rebooking us on 5pm flight ex OOL. This despite Jetstar still having a lunch time flight and another around 2pm. Jetstar Call Centre could not have been better! Answered call within seconds and very quickly rebooked us back on to lunch time flight at no cost. Email confirming all this received within 5 minutes!

JETSTAR AIRWAYS review :  24 June 2009 : by Ron West   (Australia)

Melbourne-Newcastle. It took me four attempts on two different systems to check in on-line, but I finally managed to print my boarding pass. I arrived at the airport around 18:00 and noticed that the incoming flight was an hour and a half late but my flight was still scheduled to leave on time at 19:55, At 19:00 there was a public address announcement that the flight had been cancelled (because of "the curfew in Newcastle") and to go to Jetstar check-in. There I was given a choice - be "re-accommodated on a flight tomorrow morning", or a refund. I needed to be in Newcastle early in the morning and so I went for the refund (although Jetstar have a reputation for being tardy in this regard) and managed to get on the 19:30 Qantas flight to Sydney. There I hired a rental car, and as I had to return it to Sydney Airport, cancelled my Jetstar flight home from Newcastle. Much to my surprise the overall cost of Qantas flights bought at the last minute and the rental car was comparable to the cost of the Jetstar ticket, and flying Qantas in and out of Sydney meant I had reliable and helpful service. Next time I fly on business, I would think twice before booking Jetstar.

JETSTAR AIRWAYS review :  15 June 2009 : by J Tan   (Australia)

PER-SIN return. Managed to get some shut eye as it was a red eye with the flight being about 80% full. Flight back from SG departed ontime but there were some drunk and loud passengers that were annoying. Small bottled water is given complimentary as you board. Jetstar aircraft that fly to Asia from Perth are the identical ones that fly domestically, so if you have kept your earphones you can use the IFE audio for free. The Asian crew from Thailand, Malaysia and SG onboard are employed by Jetstar Asia and the crew work from SIN to PER and then immediately on the leg back.

JETSTAR AIRWAYS review :  9 June 2009 : by Steve Schwartz   (Australia)

Delayed Brisbane - Mackay over an hour then delayed Mackay - Brisbane nearly an hour due to refuel calculation mistake. Delays aren't fun when traveling with a tired and sick toddler. Aircraft interior was shoddy with the magazine holders held together with zip ties on most seats. Hopefully this is because they spend their maintenance budget on essentials not cosmetics but doesn't inspire confidence. Cabin staff were at best indifferent. Will never use again.

JETSTAR AIRWAYS review :  26 May 2009 : by Nick Fortuna   (Australia)

OOL-NRT-OOL my first international flight on Jetstar on immaculate A330-200. I booked this trip some time ago for the bargain price of ~AUD750 incl meals and DVD Player. Flights both way were less than half full, so plenty of space to spread out. Service by the mostly Thai crew was exemplary. Pre-departure, they hand out a bottle of still water. Meals served were nothing spectacular. DVD player had a good selection of movies. The main screens in the cabin also showed some movies, TV shows, music clips. Call bells were answered seconds after being pressed. We ordered some coffees and pleasantly surprised to get a proper espresso for $3 ea. Economy seats are better than on their domestic aircraft. OOL-MEL-OOL with my wife and our infant son was also OK, but not to their international standard. Our original flight was cancelled and we were rebooked on the last flight. I had to ring the call centre to rebook - which wasn't easy since they were constantly engaged. Only when I rang their NZ service (from Australia!) did I get through. We were rebooked on a more suitable flight and also booked a rental car through Jetstar's call centre. Flight out was delayed by 25 min, but no apology offered. Flight was full. Some time after landing, I got a concerned phone call from Jetstar - We had forgotten our infant's fold-out cot at the luggage belt. I retrieved said item the next day, but not before another baggage staffer called to remind me. Now that's great service (unexpected for me) The return flight was around 2/3 full and we had a spare seat. In all, with a great product, friendly flight attendants and a great attitude, it seems they are giving Qantas a run for their money.

JETSTAR AIRWAYS review :  22 May 2009 : by K Knowles   (Australia)

SYD-HKT-SYD Star Class A330-200. When I did eventually manage to check-in, the Starclass lane was slow and bumped me from my reserved seat without asking me. A helpful women at the Qantas Business Lounge organised to put me back in my reserved seat, but Ground Supervisor cancelled it when I got to the gate. Once we got off the ground, the Star class Cabin Crew soon made up for it and the CSM was excellent! The Star class seats are basically leather covered Domestic Business Class seats (old 767 style) but are OK except I found the inflatable lumbar bit fairly annoying as constantly needs the air let out of it. All in all - the service is similar to Domestic Business - with the exception of the amenity pack but the rather good AVOD . The biggest benefit was that the cabin was only half full so everyone got good space - even emptier on the way home.

JETSTAR AIRWAYS review :  16 May 2009 : by A Kattula   (Australia)

Booked Jetstar in January for family trip MEL-OOL-MEL in July travelling on lunchtime flights as have young children. Received email last week advising of schedule change and rebooking us on 5pm flight ex OOL. This despite Jetstar still having a lunch time flight and another around 2pm. Jetstar Call Centre could not have been better! Answered call within seconds and very quickly rebooked us back on to lunch time flight at no cost. Email confirming all this received within 5 minutes!

JETSTAR AIRWAYS review :  15 May 2009 : by W Burchell   (Australia)

MEL-OOL-MEL. Check in a breeze and through security in about 5 mins. Flight to GoldCoast was an A321 - had been converted to Jetstar seats but seat pitch seemed less then usual. Flight attendants gathered at gallery a lot but did attend to passenger calls as required. We arrived on time and bags were ready within 5 mins of entering the terminal. Flight back to Melbourne an A320 and seat pitch was much better. Flight attendants on this flight seemed even less interested but overall professional. Food options limited but food is decent and fairly priced. It must be noted that entertainment options were unavailable on both flights.