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Customer Review scoring : JetLite
5.1 out of 10  5.1 out of 10
20 reviews
 

 



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JETLITE Customer review :  6 July 2013 by Gaurav Guptaa    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class this morning from Delhi to Bangalore (Medium Long Haul). Jet domestic has uncomfortable, business class seats, seats recline to-fro even when you don't manually press the switch, no personal tv's, no airshow. Flight delayed - blaming ATC while others flights were on time! Disappointing flight! Aged seats, no cushioning left in seats.



JETLITE customer review :  5 July 2012 by Michael Gonsalves   (India)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I travel every 4 months from Delhi to Kolkata. I was not aware of the fact that we would not get food on the flight and that it was only to purchase. No one approached me to inform me of that. The flight crew never asked me or offered me a menu. Purchasing food was not an issue, but, my point is that the crew should approach each passengers no matter what. I am travelling on 4th July with Jet Lite (S4) 4316, at 18.35. Hope I will get a better experience this time.


JETLITE customer review :  10 April 2012 by A Swamy   (India)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BLR-TRV-BLR. Both legs on Boeing 737-800. Check-in at BLR was a bit disorganized with nobody to give proper directions. BLR-TRV flight delayed by 10 minutes. Aircraft clean with cabin crew doing just enough on this short flight. Baggage arrived within 5 minutes. Overall a good experience considering the ticket price.


JETLITE customer review :  5 March 2012 by V Bagaria   (India)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Boeing 737-700. Completely contrasted my previous experience on JetLite. Though the flight arrived and departed on time, the crew members seemed utterly disinterested in their work. The Aircraft was old and the landing was hard. Very Unpredictable.


JETLITE customer review :  24 February 2012 by V Bagaria   (India)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CJB-BLR. A short 40 minute flight. On time and courteous crew members. Aircraft was old but well maintained. Although it was a short flight, the crew managed to serve drinks and food. Good experience and better than previous experiences.


JETLITE customer review :  18 January 2012 by Arup Ghosh   (India)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CCU-DEL. Standard no-frills budget airlines which tries to get the essentials right. Check-in was a bit of distressing experience. I am a Jet Privilege Gold Member and they used to allow a few extra kilograms of baggage. Not this time. I was 5kg extra and had to pay for every gram beyond the usual 20kg. That apart, the flight was on time. Boarding started 20 mins before departure and was completed quickly although they used a bus. Seat pitch usual 31". Seat width probably 17"/18". Not a great deal of legroom or shoulder room but acceptable considering this is a budget product. On time departure. Food and beverage service on the flight has to be paid for but quality and speed of service good. Arrival on time. The baggage arrived promptly. JetLite is invariably allocated further gates at Delhi's T3, probably because it is a budget airline.


JETLITE customer review :  17 January 2012 by M Misra   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Lucknow-Bangalore and then Bangalore-Delhi. On time departure and arrival. Planes (737-900 and 737-800) clean and fairly new looking. Staff prompt and well mannered. Fairly decent food-for-purchase inflight. Baggage came out promptly. Great value for money experience.


JETLITE customer review :  27 July 2011 by Andrew Smith   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YYC-SEA Economy. Q400 was pretty small, slightly disappointed my bag wouldn't fit in the overhead locker (it has in all other aircraft I've flown on), seats were comfy with adequate legroom. Great service from the stewardesses. Was nice to get a free drinks service on such a short flight.


JETLITE customer review :  27 November 2010 by Simon Dadd   (India)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Dibrugah - Delhi. Service fine, standard low cost product. Plane a bit tired, maybe one of Jet's older aircraft. Arrival into Delhi Tn 3 - after 30 mins of no bags went to the off hand and unhelpful baggage desk. Told me it's a new airport and we're getting used to it - eventually got out after about an hour. Poor arrival experience knocks a few points off the score. Customer service, when things go wrong, does seem to be a bit of an alien concept.


JETLITE customer review :  16 October 2010 by S Srinivasan   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DEL-HYD-DEL. The product is very basic, though functional, ground staff and FAs are efficient, if not overly friendly. Everything onboard has to be paid for, snacks are of reasonable quality. Both flights on-time - a big change from the days of Air Sahara and the early days of JetLite, when timekeeping was abysmal - and bags delivered promptly. The planes were reasonably clean and well maintained. My complaint was legroom. I'm not a large person by any means, but I found the seats quite cramped, with limited pitch and legroom. This was made worse by getting stuck behind someone who insisted on reclining their seat all the way back both times.


JETLITE customer review :  6 September 2010 : by K Gopinath   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Mumbai to Indore return on two occasions in August 2010. Clean aircraft, departures prompt and flight staff very efficient. You have to pay for food, but given the flight time (about 1 hour) that's not a big issue.


JETLITE review :  8 November 2009 : by Christoph Mayr   (Austria)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Goa-Mumbai, flight very cheap, B737-800 in good condition, flight on time, seats were OK. They gave out water to every passenger. Flight nothing special.


JETLITE review :  13 May 2009 : by A Jain   (India)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Delhi to Mumbai. Transported in buses from terminal to the aircraft. Aircraft was a fairly well maintained Boeing 737-800. Flight attendants were cheerful and courteous in well attired sarees! Flight 75% full. Complimentary water(200ml) and snacks sold on board. An inflight magazine was provided as there was no IFE system. Inflight shopping by bidding was a part of this flight which was quite useless! Considering it is a no frills carrier, I had a nice flight.


JETLITE review : 25 November 2008 : by Kurt Müller

Customer Rating : 1/5

1 Star Rating

CJB-BLR on a 737-400 that looked extremely tired inside. I had been assigned a window seat in an exit row. Cover on lower escape hatch lid not in place, and red rope exposed. Strangely, the row of seats in front of me had tables attached to the backs of the seats - usually this is not acceptable in emergency exit rows. On every armrest in sight, the plastic mouldings were damaged - some repaired with duct tape. The plastic box under the middle seat in front had been ripped off and had been partially attached with tape. My seat cushion was so old, I could feel the webbing of the seat frame through it. Dreadful.


JETLITE review : 7 November 2008 : by A Sanghvi

Customer Rating : 3/5

3 Star Rating

GOA-BOM. Flight was ok, comparable to European low cost such as Ryanair or Easyjet. Reasonable for the cost but nothing special.


JETLITE review : 19 June 2008 : by Shripal Shah

Customer Rating : 0/5

0 Star Rating

AMD-BLR 737-800er had a new livery, seats of the all economy class cabin were rather tattered yet tolerable for 2 hour flight. I was served the "Meal in the box" 10 minutes after take off - not as I had pictured: prepacked sandwich, a fruit cake and water. FAs were not arrogant but not hospitable. A value airline.


JETLITE review : 29 April 2008 : by Nirav Shah

Customer Rating : 3/5

3 Star Rating

Flight was very good from Jammu to Mumbai. seats were good and comfortable on the new B737-800 with leather interior. food served was warm and good. It is the only airline that gives direct flights from Jammu to Mumbai.


JETLITE review : 12 April 2008 : by Rishad Patell

Customer Rating : 2/5

2 Star Rating

Flew on JetLite flight Goa to Mumbai on 8th April 2008. The flight was scheduled to depart at 1405 but was delayed for one and a half hours and finally departed at 1535. The check in procedure was fast and efficient, however the staff did not even ask what seat I would like even though I was one of the earliest passengers to check in. Aircraft an old Air Sahara 737-300 and the interiors were musty and the carpets were stinking. Seat 17F was broken and the seat in front torn. JetLite (although Low cost) still serves food, but would rather pay for a pack of chips than eat the stale food served. Water available easily. FA's were courteous but rather disinterested. Considering the great experience one gets on their parent carrier (Jet Airways), a very disapointing airline.


JetLite review by Suhail Vadgaokar

3 February 2008   Customer Rating : 2 Star Rating

An airline with very major teething problems which I hope they rectify soon enough. On-time performance is absolutely zero. They randomly cancel flights and delays are almost a normal procedure. I'm yet to come across a JetLite flight which is on time. FAs disinterested. Seats broken and stuck with duct tape. The only good thing about JetLite is their competitive pricing. I'd fly them only on a short flight. Definitely not international.

JetLite review by Kurt Müller

30 January 2008   Customer Rating : n/a

Most of the aircraft are still in Air Sahara colours. On my recent flight from CJB to CCU via Bangalore, the two aircraft on both sectors had extremely tired interiors with seat cushions that had essentially no effective padding. We were sitting about 3" lower than usual and feeling lots of webbing etc. where one would normally expect comfort. Food identical on both legs. Returning from CCU to BLR, plane sported a more attractive leather interior.



 


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