JETLITE     Passenger Reviews and Customer Trip Reports

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JETLITE review :  8 November 2009 : by Christoph Mayr   (Austria)

Goa-Mumbai, flight very cheap, B737-800 in good condition, flight on time, seats were OK. They gave out water to every passenger. Flight nothing special.

JETLITE review :  13 May 2009 : by A Jain   (India)

Delhi to Mumbai. Transported in buses from terminal to the aircraft. Aircraft was a fairly well maintained Boeing 737-800. Flight attendants were cheerful and courteous in well attired sarees! Flight 75% full. Complimentary water(200ml) and snacks sold on board. An inflight magazine was provided as there was no IFE system. Inflight shopping by bidding was a part of this flight which was quite useless! Considering it is a no frills carrier, I had a nice flight.

JETLITE review : 25 November 2008 : by Kurt Müller

Customer Rating : 1/5

CJB-BLR on a 737-400 that looked extremely tired inside. I had been assigned a window seat in an exit row. Cover on lower escape hatch lid not in place, and red rope exposed. Strangely, the row of seats in front of me had tables attached to the backs of the seats - usually this is not acceptable in emergency exit rows. On every armrest in sight, the plastic mouldings were damaged - some repaired with duct tape. The plastic box under the middle seat in front had been ripped off and had been partially attached with tape. My seat cushion was so old, I could feel the webbing of the seat frame through it. Dreadful.

JETLITE review : 7 November 2008 : by A Sanghvi

Customer Rating : 3/5

GOA-BOM. Flight was ok, comparable to European low cost such as Ryanair or Easyjet. Reasonable for the cost but nothing special.

JETLITE review : 19 June 2008 : by Shripal Shah

Customer Rating : 0/5

AMD-BLR 737-800er had a new livery, seats of the all economy class cabin were rather tattered yet tolerable for 2 hour flight. I was served the "Meal in the box" 10 minutes after take off - not as I had pictured: prepacked sandwich, a fruit cake and water. FAs were not arrogant but not hospitable. A value airline.

JETLITE review : 29 April 2008 : by Nirav Shah

Customer Rating : 3/5

Flight was very good from Jammu to Mumbai. seats were good and comfortable on the new B737-800 with leather interior. food served was warm and good. It is the only airline that gives direct flights from Jammu to Mumbai.

JETLITE review : 12 April 2008 : by Rishad Patell

Customer Rating : 2/5

Flew on JetLite flight Goa to Mumbai on 8th April 2008. The flight was scheduled to depart at 1405 but was delayed for one and a half hours and finally departed at 1535. The check in procedure was fast and efficient, however the staff did not even ask what seat I would like even though I was one of the earliest passengers to check in. Aircraft an old Air Sahara 737-300 and the interiors were musty and the carpets were stinking. Seat 17F was broken and the seat in front torn. JetLite (although Low cost) still serves food, but would rather pay for a pack of chips than eat the stale food served. Water available easily. FA's were courteous but rather disinterested. Considering the great experience one gets on their parent carrier (Jet Airways), a very disapointing airline.

JetLite review by Suhail Vadgaokar

3 February 2008   Customer Rating :

An airline with very major teething problems which I hope they rectify soon enough. On-time performance is absolutely zero. They randomly cancel flights and delays are almost a normal procedure. I'm yet to come across a JetLite flight which is on time. FAs disinterested. Seats broken and stuck with duct tape. The only good thing about JetLite is their competitive pricing. I'd fly them only on a short flight. Definitely not international.

JetLite review by Kurt Müller

30 January 2008   Customer Rating : n/a

Most of the aircraft are still in Air Sahara colours. On my recent flight from CJB to CCU via Bangalore, the two aircraft on both sectors had extremely tired interiors with seat cushions that had essentially no effective padding. We were sitting about 3" lower than usual and feeling lots of webbing etc. where one would normally expect comfort. Food identical on both legs. Returning from CCU to BLR, plane sported a more attractive leather interior.