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Jetairfly
6 out of 10  6 out of 10
12 reviews



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JETAIRFLY Customer review :  20 November 2014 by B van Sante    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One way BRU-VRA in new B787. Mixed feelings about this one way flight. On board the leg space was for economy not bad - seats had ok recline. on the 10 hr flight 1 hot meal (no choice) of good quality was offered and before landing 2 stale hard pieces of bread with jam / cheese which was definitely one of the worst meals. Alcohol was charged for at 4,50 euro for wine or spirits at 3,50 euro. There were free juices and soft drinks on offer at the galley. One of the toilets was broken despite the aircraft being only a year old. IFE - headsets free and touchscreen with limited choices in Dutch / French / English. Several hours during flight there was no IFE due to system problems. Customs cards for Cuba where given upon disembarking while landing cards for Mexico, the next destination where given out halfway during flight. If you can get a deal or need a cheap one way it fits the bill. Baggage was free.



JETAIRFLY Customer review :  25 February 2014 by C Rainbow    (Ireland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

22nd Feb 2014, Tenerife South and Brussels Charleroi. I considered the price to be quite expensive. Check-in consisted of 2 lines operated by a combination of uniformed TUI staff and an Iberia uniformed agent too. The lines moved quickly and efficiently. I had reserved my seat online and paid extra for a seat the front of the plane. The cabin crew were very pleasant, polite and multilingual. However, passengers were allowed to take far too much hand luggage on board and this was a problem both when boarding and when exiting the flight. There had been a catering strike in Belgium and so the catering I had paid for online was not quite what was served. I was offered an exceptionally watered down cup of stained milk otherwise known as tea! This was additional to the very disappointing meal I had paid €8 for online. My seat was wafer thin at the back and I could feel every kick from the screaming baby behind me. The aircraft used was a 737-800. It included two small screens at the front of the aircraft near the door on which an interactive map chartered out the route from Tenerife to Brussels. I saw during the flight the cabin crew seat aside food for themselves. I also noted that the crew had poor discipline over the passengers. Disembarkation was one of the worst I have seen in years as the crew were oblivious to the couple with the screaming baby who blocked the aisle and also prevented passengers from removing their belongings from two of the overheard lockers. The young cabin crew attempted a polite farewell to passengers and did their best under a grey Belgian sky.



JETAIRFLY Customer review :  22 January 2014 by Bjoern Koch    (Mexico)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently traveled on from Mexico to Brussels and return. The reservation was made over 9 month ago, a month prior to departure the airline changed many things: departure and arrival times, class of service booked and even the type of plane used. However when we finally started our journey the plane was delayed 3.5 hours, the comfort class booked did not have all the service elements described or offered, from no blankets to many other things. Because the delay connections in Brussels were missed the airline offered zero help. On the return flight we booked a class of service which Jetairfly claimed is no longer available and therefore had to downgrade our booking. At the airport and in the plane there personal did not know the situation and confirmed that this is comfort class. If you have a choice of flying another carrier - please do.



JETAIRFLY Customer review :  10 January 2014 by P Lugtenburg    (Netherlands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had booked and paid (5 months in advance) for Comfort Class and XL seats. Just prior to departure received email stating that due to operational reasons they had to switch planes, insufficient Comfort Class seats made them to give those seats to the earliest bookers (we booked 5 months in advance). Additionally, seating in this Boeing 767 was terribly poor, legroom non existent. Crew were rude to passengers and offered no choice of food (front seats got beef, middle of plane fish, rear seats chicken). Crew were busy talking among themselves, no attention whatsoever for the passengers.



JETAIRFLY Customer review :  7 November 2013 by Stewart Colwill    (British Virgin Islands)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew from Brussels to Punta Cana with Jetairfly and I have to say the whole experience from booking, through check-in, inflight meals was outstanding, some of the best customer service I have experienced. We upgraded to comfort class as it was only slightly more but well worth the money - drinks kept on flowing the whole trip and the food was good. I would highly recommend this airline and will definitely be using them in the future.



JETAIRFLY Customer review :  30 October 2013 by K Sledz    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels - Cancun with stopover in Varadero (Cuba). Flight to Mexico was agreeable, had especially booked the "comfort class" since the difference was not that much. Left a couple of hours late due to full check-up but only arrived 1 hr later in Cancun. Older airplane so not the nicest. Inflight entertainment is an ipad with a very limited selection of movies, series, newspapers and games. People tend to hang the thing from the seat covers so that damages stuff. Had one faulty ipad that got switched. Meals very in going out very tasty but from Cancun to Brussels you noticed that the meals were ordered in Mexico.. All in all very happy for the price paid. and a little amenities bag (sleeping mask, socks, ear plugs and toothbrush).



JETAIRFLY Customer review :  16 October 2013 by Mike Tew    (Belgium)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Yesterday I experienced the worst customer service from an airline that I have experienced. When checking in for my return flight from Palma to Oostende the procedure was completely a shambles and when you take it up with the staff you are met with such rude attitude. In all my years of travelling I have never experienced such rude staff as I saw in action yesterday. The flight itself back to Oostende was in an aircraft that is showing its age but clearly TUI can't be bothered to clean it. Even the chewing gum on the seat in front of me was not even cleaned off. All in all an experience that I never want ever again.



JETAIRFLY customer review :  25 April 2012 by C Setyar (Belgium)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Brussels to Bangkok return: rude staff on both flights - you have to sleep when they tell you and read when they allow you to. No sound for the movie they showed on screens even though they gave us headphones, no reading lights available during the 14 hour flight. The seat in front of me could not be pulled completely in upright position on both flights. I will not use this company again, at least not for long flights.


JETAIRFLY customer review :  2 September 2011 by B Cutler (Belgium)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Brussels-Taba was 4.5 hrs late. They said it was a technical problem with the plane, but a flight to Greece on the same day also had hours of delay. Flight attendants were rude, we had not reserved a meal for the plane, as per our initial schedule we would have landed in time for dinner. The airline did not offer anything onboard as a compensation. We couldn't even get a cup of tea.


JETAIRFLY review : 10 December 2008 : by M Sauer

Customer Rating : 2/5

2 Star Rating

Brussels - Djerba. This flight used quite a well-used and tired 737. The legroom was the smallest I experienced - even my seat neighbor, less than 175 cm tall, was cramped with his knees by the next seat. Beverages and food only for cash, seat reservation also only if you pay 3 Euros. They changed the flight plan also shortly before travel - added one extra stop in MIR, and 90 extra minutes of flight time. Bugger. For this kind of low-cost service, the flight itself is not cheap enough. Better pay a few euros more and fly Tunisair or Air Berlin - also not great airlines, but with better comfort and subjective safety "feel" to it.


JETAIRFLY review : 25 September 2008 : by D Ronald

Customer Rating : 3/5

3 Star Rating

Brussels-Punta Cana-Brussels: 4hours delays at brussels due works on take-off track. Flight itself was good ,except for flight attendants bad mood - a chartered Italian plane.


JETAIRFLY review : 15 September 2008 : by Patrice Cleeren

Customer Rating : 4/5

4 Star Rating

Brussels to Corfu on 737-500 - plane looked dirty inside, in-flight magazine were dirty. Cabin crew friendly, evening meal (8 eur) was very good. Return flight on 737-700 which looked very modern, and clean. Breakfast was also 8 eur, which was very small.



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