Home Page

 

jetBlue Airways Passenger Reviews and jetBlue Airways Customer Trip Reports



PAGE

1 2 3 4 5 6
Bookmark and Share









JETBLUE AIRWAYS customer review :  5 June 2011 by R Muratovic   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

Flew Jetblue down to Tampa from JFK on Memorial Day. Great experience. Excellent leg room and seat width. Entertainment system great. Crew was great and attentive.


JETBLUE AIRWAYS customer review :  27 April 2011 by Richard Frost   (Hong Kong)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

IAD-FLL. Was pleasantly surprised by JetBlue. No bag charges, on time flight, drink and bag of chips included, live TV and plenty of radio choice. Much better than American Airlines.


JETBLUE AIRWAYS customer review :  22 April 2011 by L Griswold   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

I was very satisfied with our recent round trip Boston to Peurto Rico, all the more so because I perceived JetBlue as a budget airline. Check in moved very quickly and flight left on time both directions. I was happy with inflight movies, choice of free snacks and beverages. Lots of legroom. Attendants were pleasant and helpful.


JETBLUE AIRWAYS customer review :  18 April 2011 by T Sahlen   (Sweden)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

JFK-Buffalo-JFK. JetBlue Terminal 5 is new, modern, easily navigated and offers free Wifi. Staff polite and helpful. Outbound on A320, clean and well maintained. Legroom best I've seen in coach on any airline. Snacks and drinks offered shortly after take off by smiling and personal crew. Flight landed on time in Buffalo. Inbound on E190 this time also with smiling and personal crew. Both aircraft feature in-flight entertainment AVOD, free snacks and drinks and the best cabin crew I've experienced on any US airline. A great product which I recommend!


JETBLUE AIRWAYS customer review :  12 April 2011 by R Mayer   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

BOS to SAN, poorly maintained aircraft, indifferent flight attendants. My reading light did not work, and at least 4 others within hearing distance did not either. Then the TV system froze for almost the whole flight - unwatchable. It was an evening flight, so to pass the time I'm trying to read using the light from the illegible TV. Stuff happens, but the flight attendants didn't seem to care, no apology, certainly nothing to make up for the problems. They just said that previous cabin crews must have not 'written them up', seemed to imply that not reporting the failures is pretty typical.


JETBLUE AIRWAYS customer review :  17 March 2011 by R DePass   (Panama)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

More Legroom

MCO-BQN / SJU-MCO. Great entertainment system, cabin crew friendly. Aircraft were clean, seats comfortable and experience was great.


JETBLUE AIRWAYS customer review :  9 February 2011 by C Melin   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

More Legroom

Great seats. Wish we had been able to use jetBlue for our long flight to Costa Rica. But the short flight was comfortable and the staff friendly. Too bad they don't fly to all the places we go.


JETBLUE AIRWAYS customer review :  2 February 2011 by R Chao   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

JFK - San Juan round trip. Only completed JFK-SJU. Return flight was cancelled. I did not received the text message alert the night before the return flight. Luckily I checked the flight status the night before and found out all flights SJU-JFK were cancelled. Called the reservation desk and after 30mins wait, an agent assisted me to rebook. Only could book a connecting flight that would take me home two days later. So I had to book with another carrier, AA, to return home. I understand the weather in NY was bad. But AA still operated without problems. JetBlue management took very extra cautious decision to cancel the operation on that day. It was a bad call.


JETBLUE AIRWAYS customer review :  31 January 2011 by N Douglas   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

We fly several times a year from New York to Orlando, and we only enjoy flying with Jetblue. From online booking to telephone customer support - it's easy and you build up your points, or convert your american express points into true blue ones. Jetblue terminal in JFK is the best, planes are new equipped with tv's for all passengers. The crew are nice and never refuse extra drinks or snacks during the flight. If your bag is lost, Jetblue give you a voucher right away without writing a request for any reimbursement.


JETBLUE AIRWAYS customer review :  31 December 2010 by Brian Boehlert   (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

More Legroom

JFK-PDX, Flight Crew very helpful and kept us in the loop about delays, very professional and a great choice . The Even More Legroom seats feel like First Class but don't have those large price tags attached.


JETBLUE AIRWAYS customer review :  21 December 2010 by Peter Schweizer   (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

More Legroom

LAX-JFK-MCO return last week. Three flights on A320 and MCO-JKF on E190. All aircraft in good condition. At time of booking paid for extra leg room on all flights. Money well spent. Free TV channels worked flawless on all flights. Smiling and very helpful crew on all flights. jetBlue terminal in JFK clean, and great to spend some time while in transit. Free WIFI throughout the terminal as in MCO. Terminal 3 in LAX is a dump and way too small for the amount of passengers handled through this terminal but T3 in LAX was the only negative aspect to a wonderful flying experience with jetBlue. The fare paid (incl fee for extra legroom) was by far the lowest available.


JETBLUE AIRWAYS customer review :  25 October 2010 by D Dworzanski   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Standard

The jet Blue experience was not good and marginally awful. Flights have always been great and on time but the True Blue program is difficult time to access and is not what I would consider a Reward program. Wrong and incomplete information leads to lost points and supervisors with no authority to make things right just ask me. Very disappointed is a kind way to say where is Customer Commitment?


JETBLUE AIRWAYS customer review :  14 October 2010 by R Muratovic   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

JFK via FLL for a business trip - my only preferred airline to domestic cities. Seats had plenty of legroom. Flight attendants did a fabulous job. They sure had a lot of patience considering some of the rude passengers onboard. Service was great, and ahead of schedule arrival in FLL.


JETBLUE AIRWAYS customer review :  6 October 2010 by Mark Freyton   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

More Legroom

Boston-Fort Lauderdale. Flown with JetBlue many times and generally happy with the service. Aircraft clean, well maintained and service is consistent, though basic. Extra legroom seats well worth the extra money especially now they seem to get priority boarding. One gripe is the constant allowance of excessive cabin baggage which often results in late departures while stressed cabin crew offload bags that will not fit in the lockers! Twice recently on my flights it has caused confrontation during boarding and angry passengers being very rude to the crew. If only the ground staff dealt with the issue by enforcing the rules this would not happen. Apart from that, snacks ok, and drink service fine.


JETBLUE AIRWAYS customer review :  15 September 2010 by M Arbor   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

Oakland to New York JFK round trip. The airline offers very good service for the price, including free unlimited snacks, 36 free channels of tv, smiling flight attendants, and good legroom. JFK connections were very efficient. The only problem is that on the way home to Oakland from JFK, the flight was delayed two hours because the flight crew and their backups had been stranded due to cancellations the night before.


JETBLUE AIRWAYS customer review :  7 September 2010 by Cristiano Miro   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

FLL-SJU-FLL. JetBlue offers a simple, yet lovely air travel experience. A320 leather seats, individual IFE monitor and loads of legroom with 34inch pitch. Snacks of a good-quality, and flight attendants friendly. Carry-on and first checked-bag are free. Headset is free. A low- fare airline, providing a top-notch experience.


JETBLUE AIRWAYS customer review :  23 August 2010 by C Chouleur   (France)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

More Legroom

BOS-JFK. The flight was delayed without any explanation. No greeting while boarding with a bored flight attendant at the door. The plane was clean. I had booked an extra space seat and I was not disappointed. The drink and snack service was ok for such a short flight and the TV was great. Overall not impressed by the attitude of the crew which is much more efficient and friendly on Virgin America.


JETBLUE AIRWAYS customer review :  23 August 2010 by Heather Roberstein   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Standard

JFK to Austin, TX. I really thought the competitive advantage that Jetblue had over other airlines was the CEO vision of being a "friendly airline". I remember the blue chips and jokes that the crews made before take-off when Jetblue started up. That is no longer the case. An older gentleman in the front row of my flight asked for a snack while the flight attendant was taking beverage orders. She spoke to him in a very rude tone and stated that she would not serve any snacks until she was finished with the beverage service. The gentlemen had no time between flights to eat. The food was an arm length away from her but she refused. She was very rude to another woman who placed her carry on in an overhead two rows up from her seat. She made her move it one compartment over. And Jetblue, what is with the manual emergency instructions - with built in televisions we have to watch a manual instruction? Jetblue will not see me back as a customer. The prices are higher than the other airlines unless they are flying you on a special. The rude crews and the fact that JFK is the hub for Jetblue is enough reason for me to shop elsewhere!


JETBLUE AIRWAYS customer review :  23 August 2010 by Alex Knight   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

Comfortable seats with plenty of leg room, free snacks and first checked bags, friendly staff. They occasionally face delays, mechanical problems, etc but as someone who flies them about once a month, I can say that the vast majority of their flights are a joy.


JETBLUE AIRWAYS customer review :  25 July 2010 by Brian Lane   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My work required last minute travel to New York City from Buffalo, New York on a recent weekday morning. JetBlue website was easy to use, and I booked a reasonably priced roundtrip flight. Flight to JFK was fine with just a slight delay departing BUF. However, departure of return flight was delayed just about 3 hours, but just 1/2 hour at a time. Two male flight attendants were a bit gruff and bossy with the passengers, which has never been the case with many other JetBlue flights.


JETBLUE AIRWAYS customer review :  22 July 2010 by Mary Hanlon   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

A fantastic flight Tampa to Boston. Our trip home was also smooth and fun for the kids and parents. Flight attendants professional and nice and the pilots informative.


JETBLUE AIRWAYS customer review :  16 July 2010 by Beverly Lewis   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

My family took a flight to Disney and it was the most perfect airline experience. The seats were comfortable, there was a wide assortment of refreshments. The trip was smooth sailing. Coming home we did experience a 45 minute wait time due to weather. But the captain kept us fully informed and we were on our way as soon as the weather permitted.


JETBLUE AIRWAYS customer review :  3 July 2010 by A Sheinhaus   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard Seat

CLT-JFK. Getting through CLT check in/security was easy, the one free bag was a nice touch as well. Boarding on time from CLT's new D terminal, which offers good food and plentiful seating. Boarding on time, and welcomed by a somewhat friendly female flight attendant who just continued to say Hi, Hi, Hi. No welcome aboard. Plenty of legroom, and IFE was already turned on. Smooth flight, chips and a drink were for 1.5 hour flight. The same female flight attendant was rude in asking an unaccompanied minor to "Turn down your headphones. We can hear them in the front." T5 at JFK is amazing. Overall, great flight, much better value than US, and DL who fly this route.


JETBLUE AIRWAYS customer review :  30 June 2010 by W Burke   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

ROC-JFK-LGB, Return. Rochester NY to JFK a new Embraer E190. Seat wide enough with enough legroom even for a large person such as myself. Short flight less than an hour in the air. JFK-LGB in a reasonably new A320. All flights on time or a little early. Flight attendants were reasonably outgoing and cheerful yet professional. JFK-LGB leg they let me have all the liquids I desired. I knew beforehand all JetBlue offers are snacks so I brought food along for the long flight. Same story on return trip. IFE worked as advertised. Bring along your own headphones if you can. Online check in is a breeze and highly recommended by the lines I observed trying to check in at LGB. I can't comment on their baggage handling as I did carry on.



 
Earlier comments have been archived (ie. prior to the date of last comment above).




PAGE

1 2 3 4 5 6
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 



top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax