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Check JetBlue Airways passenger information in our customer travel guide
		jetBlue Airways Passenger Trip Reviews		34 inch seat pitch (38 inch extra legroom can be purchased)
		jetBlue Airways Economy class seat reviews		Free checked bag
		jetBlue Airways 4-Star Airline Ranking		Exclusive terminal (Terminal 5) at JFK hub airport
		jetBlue Airways Aircraft Seat Plans		Free soft drinks and snacks
				PTV programming on all flights

Airline Reviews

Airline Seat Reviews

Airport Reviews

jetBlue Airways customer review :  18 September 2011 by L Gordon   (USA)

My last 3 flights with them were delayed for at least 2 hours. One trip from DCA to Boston was delayed 3 hours while we sat on the tarmac waiting for the plane to be de-iced. Every other airline was taking off and landing. Jet Blue told us that we had to wait for the de-icing truck because it wasn't being used that night by the other airlines, but they had a higher safety standard. They had an inexperienced pilot and that kept us grounded for an extra 3 hours. I agree that the seats are comfortable but being held for hours to compensate for untrained staff is torture.

jetBlue Airways customer review :  16 September 2011 by G Van Houten   (USA)

FLL-EWR roundtrip, 4-5 times each year. As jetBlue and Continental/United are the only airlines that fly direct between FLL and EWR, choice is limited. I have always found the staff friendly, helpful, informative and quick to serve. The captain was at the front of the plane welcoming you onboard and thanking you upon arrival. The ERJ- 90s are a bit uncomfortable and narrow, but the A320s are modern and clean. Always pay the $25 for extra leg room.

JETBLUE AIRWAYS customer review :  16 September 2011 by B Lally   (USA)

I recently flew Boston to Tampa. The flight experience was great, spacious seats, professional flight crew and TV screens in all the seats made the flight more enjoyable. The only negative aspect was the price of the headsets they should be complimentary for passengers. Costs could be decreased onboard the flights, snacks should be made readily available throughout the flight.

JETBLUE AIRWAYS customer review :  12 September 2011 by A Richards   (UK)

Flew LGB-SEA. Flight departed slightly late but arrived in Seattle ahead of time. Crew were attentive and gave a good service. Complimentary refreshments and snacks served. A320 aircraft were clean and well kept. Overall the experience was good and I would use them again.

JETBLUE AIRWAYS customer review :  11 September 2011 by A Morse   (USA)

PHX-JFK. Everything on time, overnight flight. Standard JB service. Chatty flight attendants in the back made it hard to sleep. I don't feel like the seat is that great, the back support is good but I think the seat bottom is thin. Arrival into JFK early.

JETBLUE AIRWAYS customer review :  11 September 2011 by B Davis   (USA)

Our tickets were purchased well in advance, at which time assigned seating was unavailable. We showed up at the airport to check-in and were told we could not be guaranteed our seats would be together unless we purchased the extra legroom seats which we did not want. We felt we were forced to pay the extra $40 per seat so we could sit together. We again had the same poor experience on the way home. I am extremely unhappy with this experience and feel I have been ripped off.

JETBLUE AIRWAYS customer review :  8 September 2011 by J Trevers   (USA)

They now have their Even More Speed security lanes, but it was useless. I got to walk right up and show my ID and boarding pass, but it still took 30 mins to get through security. Crew was pleasant as usual, but the pilot never said a word to us. Jetblue pilots usually stand in front and introduce themselves, tell you the length of the flight, weather, etc. This one said nothing. Legroom is great, and snacks are always appreciated. Yet for the second time in a row, IFE didn't work. Half the channels didn't work along with several radio stations as well. I fear they are turning into just another US carrier.

JETBLUE AIRWAYS customer review :  2 September 2011 by K Dickhudt   (USA)

IAD-JFK. Booked as a codeshare flight with South African Airways. Flight was late out of IAD, but that is pretty common on these East Coast morning flights. I was happily surprised with the legroom and PTV. Flight Attendants were friendly.

JETBLUE AIRWAYS customer review :  17 August 2011 by S Muransky   (Slovakia)

FLL-NAS on Embraer. Short, pleasant flight. Due to short flight there wasn't full drink service but everyone had bottle of water on seat when boarding. Choice of two complimentary snacks. Direct TV, radios and airshow were available at any seat. Seats were comfortable with nice legroom. First bag is free on all flights. Before departure, captain came out of cockpit and made welcome announcement facing cabin. Cabin crew were nice. Waiting time for baggage at NAS could be better.

JETBLUE AIRWAYS customer review :  15 August 2011 by Philip Huebbers   (USA)

Unlike other airlines, I don't have to worry about my bags going missing and I don't have to pay a bag check-in fee. They don't have First Class because they don't need it. They have more leg room than others and snacks and drinks. Every seat has a personal TV with free Direct TV and Radio for your entertainment.

JETBLUE AIRWAYS customer review :  5 August 2011 by R Imber   (USA)

My daughter was booked on an early morning flight, she got to the airport before 5am and was told her flight was canceled. My daughter repeatedly asked for help in arranging another flight and received none from Jet Blue personnel, she found them unhelpful and rude and kept repeating they were sorry but there was nothing they could do. She was left to wander around a large metropolitan airport to arrange her own flight. Although I tried many attempts to resolve the problem JetBlue were very unresponsiveness and offered no real resolution.

JETBLUE AIRWAYS customer review :  2 August 2011 by L Haataja   (USA)

We sat for 4 hrs on the tarnac, on 2 different planes. On the second flight out of Dulles, did not leave until 11pm, and we did not arrive in Boston until 1am. We lost our connection for permission to fly, which does not happen, we misconnected 3 times. Service is horrible, a very disorganized airline. I must say however, some people were very helpful, and did help accommodate us.

JETBLUE AIRWAYS customer review :  1 August 2011 by S Fertig   (USA)

Every leg of the trip was delayed, plane was very hot and we missed our connection. They wanted to charge us for rebooking after we missed our connection and were faced with a rude employee at the desk at JFK.

JETBLUE AIRWAYS customer review :  25 July 2011 by D Porter   (USA)

LGB-SMF return same day. Cocktails way overpriced, cabin attendants slow, not very friendly and one on the SMF-LGB jaunt was downright rude. A320 was OK.

JETBLUE AIRWAYS customer review :  19 July 2011 by J Min   (South Korea)

JFK-FLL. Received free upgrade to "Even More Legroom" seat. Very spacious and wide seat with Direct TV. Drinks and free chips were served. Crews were very friendly and service was very good.

JETBLUE AIRWAYS customer review :  19 July 2011 by Rich Jenkins   (USA)

BOS-IAD. A dreadful experience. The flight was delayed and no information on further delays although they were obvious (e.g. crew lining up at what was supposed to be the departure). Well worn seats. Once on the plane, we could not depart for 1hr. They easily could have kept us at the gate. The satellite radio is mostly obscurities and a lot of programming for political conservatives and evangelical Christians. It struck me as a very cheap product, although one has to pay for earphones if a passenger doesn't have their own. Indifferent flight attendants and unintelligible announcements The airline seems to be trading on its previous reputation for quirky, friendly service.

JETBLUE AIRWAYS customer review :  16 July 2011 by Ruben Rosario   (Dominican Republic)

SDQ-JFK and also SJU a few times. Great coach seats in leather, I love the leg room, it is really comfy, on international flights they always provide free movies entertainment, flight attendants provides a very nice impression and a great experience. Their pilots are always saying goodbye to passengers when aircraft lands which means that they really appreciate our business with them.

JETBLUE AIRWAYS customer review :  7 July 2011 by Robert Cote   (UAE)

FLL-LGB-LAS. 2 of cabin crew called in sick, so we had to wait for replacements, who were very funny & in good spirits. Gate personnel kept us informed. We left about 1hr late but made up time and got to Vegas only 20 mins behind schedule. Sat in a row with extra legroom, well worth the extra cost. Food was ok. TV great, though some connection issues. Only annoying thing was everyone had to deplane in LGB even if continuing to Vegas on same aircraft. I actually had to move up a row! Best domestic flight on my 25,000 miles trip from Dubai to USA & back.

JETBLUE AIRWAYS customer review :  1 July 2011 by Peter Nakhili   (USA)

Boston's Logan International Airport-Tampa International Airport. The flight to Tampa was excellent. We sat at our original gate and we were early. There was a flight to Austin that was delayed so they moved us to a different gate where people were confused, and it took some time for us to get on the plane. It was a smooth flight. The entertainment system in front of me (TV) seemed to be unattached but still worked and there are enough channels for children and adults. The cabin crew took great care of the passengers. May I say that the landing was superb!

JETBLUE AIRWAYS customer review :  20 June 2011 by J Trevers   (USA)

JFK-SAN/LGB-JFK The flight to San Diego was one of the best I've been on in a long time. Legroom is great, free snacks, first bag free, lots of TV choices and satellite radio. Crew was excellent. Very enthusiastic and seemed to be enjoying their jobs, so rare these days. Bag drop is way too slow, as was the baggage claim. Their new meal packs for purchase are not worth the money. On the return, checkin and bag drop were better. Crew was more average. The flight was full of screaming babies. Half the TV channels didn't work and the radio broke down halfway through the flight. Jetblue is always promoting the free TV and radio, but they break down frequently. And as always, the crew can not do anything but file a report.

JETBLUE AIRWAYS customer review :  7 June 2011 by Alan Harper   (USA)

This review is regarding the customer service at JetBlue.com. I had a complaint about a third- party service I ordered through the jetblue web site. I made the complaint through their web submission, and they followed up, and resolved the issue to my satisfaction. I guess I shouldn't be surprised when an airline actually has good customer service, but I am.

JETBLUE AIRWAYS customer review :  5 June 2011 by R Muratovic   (USA)

Flew Jetblue down to Tampa from JFK on Memorial Day. Great experience. Excellent leg room and seat width. Entertainment system great. Crew was great and attentive.