JETBLUE AIRWAYS  Passenger Reviews and Customer Trip Reports

PAGE 1 2 3

JETBLUE AIRWAYS customer review :  14 May 2009 : by Jeff Michel  (UK)

IAD to BOS. This is really what Low Cost Carriers should be like. Comfortable seats with good leg room. TV screens with live TV and films, you only pay $1 for the reusable headsets if you do not have your own. Free soft drinks and snacks! It all made for a very comfortable and relaxing flight and I would thoroughly recommend them - forget United, US Airways etc - this is really the way to fly. Very impressed.

JETBLUE AIRWAYS customer review :  5 May 2009 : by Jo Wright

SFO-AUS-FLL - our first time with Jet Blue and extremely impressed. Professional service right down the line - fast check in, courteous friendly staff and crew. The IFE was not working and apologies made before boarding and a suggestion that you might want to pick up a paper/mag, they made the same announcement in AUS for joining passengers. JFK-LAS again impressed by professionalism. Terminal 5 is superb. Enjoyed the range of programs available on the IFE and the fact that most are complimentary. We are quite happy to pay for meals/beverages if it helps keep the ticket price down and we were delighted that basic soft drinks/tea and coffee and a snack to have with them are complimentary - why can't our LCC's in Oz do that? Great staff, great crew, young fleet - what more could you want - definitely our first choice when next flying in the US.

JETBLUE AIRWAYS customer review :  28 April 2009 : by Mark Freyton

JetBlue are still good value, although I notice the fares are no longer bargains. The extra fee for extra legroom is worth paying if you are 6ft 3 like me, and I would gladly pay another $30 for a bit more width too! Always on time, and an adequate (if basic) in flight service for short haul flights. They are my first choice for short flights within the US.

JETBLUE AIRWAYS customer review :  15 April 2009 : by Frank Gentile

JFK-LAS roundtrip. Terminal 5 is beautiful. Employees friendly, attentive and expediant. The red eye return was perfect. My only concern was the seating. I booked with Expedia and they told me I could not get seats with them. I called Jet Blue and the two seats assigned to me were 10 rows apart. The service agent was able to get me two seats together for the return and she put in a notation when I arrived at the airport. I arrived 2 and 1/2 hours early to make sure I received two seats together and I did, but many people were complaining at the gate. It seemed to me that holding 24 seats for sale at $30 each addtional per seat per leg of the trip while separating families is equivalent to ransoming seats. Both flights were full and the flight attendants did a marvellous job rearranging passengers, but the return flight was disturbing listening to families complain and hearing a response of "for $30 we can put you together". Holding 24 seats out of 150 hostage while separating flyers who booked together is disturbing.

JETBLUE AIRWAYS customer review :  7 April 2009 : by G Kennedy

JFK-JAX-JFK. New comfortable terminal at JFK, very easy to get though security. Both flights were full but left on time, clean planes, ample legroom (I am 6'2) I did not pay extra because I did not know it was an option, civil flight attendants - what else is there to add? I was very impressed, and will certainly fly with them again.

JETBLUE AIRWAYS customer review :  6 January 2009 : by Adrian Bettley

JFK-FLL-LGA. Check-in at JFK was a nightmare - the kiosk check-in wouldn't allow us to check in, so had to queue up for "full-service" check-in. There were 3 staff and a queue of about 20 people, 2 staff then left for lunch (or something) and we literally got to the counter 30 minutes before the departure time (we arrive 1h45 before). There was no supervisor to seek advise from and we were very annoyed and worried that we'd missed the flight. We did get checked in. Other than that, everything was excellent. We paid $10 each way for extra- legroom seats. Staff friendly and efficient. Snacks and drinks were fine. entertainment worked well throughout (nice to be able to listen to BBC radio 1 for a good range of pop music, unlike most US radio stations!).

JETBLUE AIRWAYS review :  28 November 2008 : by M Dorrell

BUF to JFK on Thanksgiving - fast and easy kiosk check-in though be warned there are very few machines and only one check-in agent so I imagine it could get very busy on an ordinary day. Straight through security and the flight was called in good time and they were hoping for an early getaway but too many late passengers for that. However still landed on time due to good weather and quiet skies as Thanksgiving. I am a fan of jetblue - v comfy seats - great IFE - nice staff - a drink and a snack and all at a v good price. Also huge relief that they've now opened their new terminal at JFK - it seemed v nice indeed.

JETBLUE AIRWAYS review :  26 November 2008 : by T Cho

MSY to JFK. Paid extra $20 for extra legroom at 38" and was definitely worth it. The flight crew were nice and considerate. The selection of snacks and drinks surpassed my expectations. The only issue with this flight is that the TV channels did not work well, but because of this, the flight attendant turned on the 3 pay movie channels for free. The arrival at Terminal 5 in NYC was nice, and JetBlue is located in Terminal D at MSY, which is also hassle free. Before entering the restricted area of Terminal D, make sure to grab a beer and some oysters at the restaurant before going in. Makes for a better dinner than the snacks offered on the flight. Would definitely fly with them again.

JETBLUE AIRWAYS review :  24 November 2008 : by N Clark

RSW-JFK-SDQ and return. The JetBlue experience is definitely different, with friendly flight crews, clean new aircraft, and good snacks service. Having flown their domestic service several times in the last year, I decided to try their international service. Clean, new aircraft; friendly, courteous crews; best in-flight amenities in coach of any US airline. After decades of horrible conditions, inconvenience, and filth in the JFK terminals, Terminal 5 is like a dream come true (and turned a potential bad point into a minor inconvenience at worst). However, the website is very primitive, almost to the point of being useless. I was unable to book an international connection (RSW-JFK-SDQ) on their website, and had to use Orbitz (which handled the transaction with no problem). When checking at the start of the outbound (RSW-JFK) and return (SDQ-JFK) trips, they could not generate boarding passes for the connections at JFK. The check-in clerk at RSW eventually figured out how to do it, but it was obviously a workaround with their computer system and took almost 5 minutes. In SDQ, they simply refused to try. JetBlue used what I would call a "domestic" Airbus for the international legs, which were approximately 4 hours. The leg room was good (but not great), but the seats were very uncomfortable for tall people like myself (190 cm). Returning from SDQ, we arrived at Terminal 4. So I had to change terminals and check-in anew in Terminal 5. This turned out to be a minor inconvenience, as the connection between the two terminals, including the airtrain, is now entirely enclosed, and because there was no wait for check-in at Terminal 5 and the security lines were short. Bottom line: Great airline, but not my first choice for international connections.

JETBLUE AIRWAYS review : 16 November 2008 : by Austin Flynn

Customer Rating : 3/5

JFK-BUR. I was excited to see the new terminal. It is very big, easy to use. I like the free internet everywhere and there was plenty of seating and eating options, however design-wise it seems very generic and not sophisticated, they could have been more creative with the space and made it look more posh, instead it has a utilitarian feel to it. The flight was on a new A320 with slim- line seats. The seats are not that comfortable and if you are seated next to a "person of size", they will pour into your personal-space-zone. Saying that the flight was smooth and the crew was very friendly. I like the fact that there is no meal service and you know what you are getting from them as an airline. The seat pitch was great and helped me deal with the fat person to my right.

JETBLUE AIRWAYS review : 14 November 2008 : by S Frueh

Customer Rating : 5/5

Very good experience on Jetblue from Buffalo to NYC-JFK. Pretty new aircraft, nice, friendly staff, free drinks & snacks. Very good inflight entertainment (direcTV is great, ear phones are $1 each, but good quality!). Arriving at Jetblue's brand-new terminal 5 was awesome! Will definitely fly on Jetblue again.

JETBLUE AIRWAYS review : 7 November 2008 : by J Allen

Customer Rating : 5/5

First experience on Jet Blue. Flew from Ft. Lauderdale to White Plains and back. Flights on-time - flight attendants excellent and service with a smile. Having your own tv screen in front of you with movies and XM radio was great. Jet Blue was a pleasant experience. I would highly recommend. Wish they flew to more US destinations.

JETBLUE AIRWAYS review : 30 October 2008 : by Chris Licht

Customer Rating : 5/5

AUS-JFK with Embraer 190. JetBlue experience is outstanding. The flight was on time, FAs were grown- up and friendly, snacks and soft drinks free - IFE was 40+ TV stations.Booking and check in, luggage retrieval and service on arrival (during terminal reconstruction) near perfect. The only lowcost thing about the whole trip was really the fare.

JETBLUE AIRWAYS review : 21 October 2008 : by Charles Smith

Customer Rating : 4/5

LGB-LAS. The main reason we chose Jet Blue over US Airways and Southwest was because checking in baggage does not attract an extra charge. At the time of booking (4 weeks prior to travel) the total fare was still half the price of US/SW - and bags were included. Just love LGB as a quieter alternative to the mess that is LAX. Small, functional and dare I even say friendly. Met and greeted with a smile at the check in counter where we were processed without delay. Boarding announced on time. Being such a small airport, all boarding by stairs instead of jetways. A320, seat assigned at time of booking 21D in a 3x3 configuration. All leather seating 1 class service with a standard pitch of 34". Possibility to pay extra and sit in the first 6 rows with a 38" pitch but didn't seem worth while on such a short sector. 40 channels of live TV in every seat - free of charge, just bring your own headsets (or pay a $1 fee in the terminal if you forget). Once airborne free snacks (cookies and chips) and soft drinks offered with a smile. Landed on time and by the time we had deplaned and got to the reclaim, bags were already on the belt. A truly seemless service that many legacy airlines could take lessons from.

JETBLUE AIRWAYS review : 10 October 2008 : by A Dias

Customer Rating : 5/5

We flew Jetblue JFK to Orlando and Orlando to Washington DC. Very impressive for a budget airline - professional, smart service and loved the free snack - blue potato chips to keep up with the theme! The check-in at Orlando was a mess - probably just getting used to the self- check-in system. Perhaps the time taken for bag drop is the same as a normal check-in- not sure if the self check-in really helps. Had pleasant flights on both sectors and would definitely recommend to my friends.

JETBLUE AIRWAYS review : 10 October 2008 : by F Dawson

Customer Rating : 5/5

DC - Orlando. Very impressed with Jetblue, regret not booking all my internal flights with them. Free IFE and snack, plus lots of leg room puts them far beyond any competition.

JETBLUE AIRWAYS review : 25 September 2008 : by Ryan Chao

Customer Rating : 5/5

JFK-SAN-SEA-JFK - all sectors were on-time. Clean planes and nice seat pitch. FAs professional. SEA- JFK red eye and 100% full. The cockpit and cabin crew tried to make sure the passengers could maximize the sleep time and comfortable as possible. Snack/beverage service started as soon as reached the cruise altitude. Free eye shade and ear plugs provided. Another round of beverage service before arrival and topped with the hot refreshment towel. The staff suspended the snack that contained nuts selection from the snack menu as there was one passenger allergic to nuts. Only weak point is that the condition of T6 at JFK. The terminal is pretty worn down and untidy. Can't wait to see the new T-5 is up and running.

JETBLUE AIRWAYS review : 2 September 2008 : by D Fletcher

Customer Rating : 5/5

IAD-OAK-IAD. After missing our outbound flight due to long lines at counter and TSA, we were very concerned and upset - however the attendant went out of her way to find us space on an afternoon flight and got us on the top of the standby list. We arrived late, but at least we arrived. We got to the airport much earlier for the return flight which left on time and arrived a half hour early. I like the 34" seat pitch, love the individual seatback screens and almost 40 channels of TV. Bring your own meal since they don't serve them. Just make sure you get there early enough if you have to check in your bags. The lines at the counter seem to be longer than most airlines.

JETBLUE AIRWAYS review : 28 August 2008 : by Gary Marsh

Customer Rating : 3/5

JFK-BUF-JFK. Flights on time. Cabin crew on 07.55 flight behaved in a silly, immature manner, giggling and joking during the flight safety announcement and appeared to spend more time preening their hair than taking their jobs seriously. Flight announcements on this flight incomprehensible. That being said the flight was comfortable, seating good, light refreshments served, seat back entertainment good. BUF-JFK contrasting with very professional staff. Check in at terminals was good, ground support good and the flight was good value for money.

JETBLUE AIRWAYS review : 27 August 2008 : by D Chater

Customer Rating : 4/5

JFK-TPA-JFK on A320. Seat pitch very good at 34". Arrived slightly late in Tampa but bags arrived quickly and smoothly. FAs on flight were friendly. On return flight, flight left and arrived on time. IFE very good although only bad point is if they arrive on time you might miss the end of your show!

JETBLUE AIRWAYS review : 22 August 2008 : by K Cohen

Customer Rating : 5/5

JFK-SEA-JFK. My wife and I spent the extra $40 for the bigger seats and it was well worth it for a 6 hour flight. Although even their normal coach seats are comfortable, its a much better deal than spending almost $700 per ticket to fly business class one way on another airline for almost the same amount of seat pitch! Love the in-flight TVs. Flight crews were professional - not super friendly but ok. Flights were on time and the planes were clean. The only complaint I have is I can't wait till JetBlue finishes their new terminal. If you have ever landed in their secondary terminal at 6:00 am, you will see what I mean.

JETBLUE AIRWAYS review : 16 August 2008 : by Jezrel Sabaduquia

Customer Rating : 3/5

JFK-TPA-JFK, Ground staff in JFK was horrible! Flight was on an A320. Seat pitch was good. IFE is good. FA's polite and professional but very unfriendly. Snacks excellent. Returning Flight was very good so much better than the other flight. Ground staff in Tampa very polite and friendly. FA's were friendly too. But the only downturn is the IFE kept messing up! Overall a not bad experience. I would have doubts to fly JetBlue again due to rudeness on ground staff in JFK.

JETBLUE AIRWAYS review : 29 July 2008 : by J Braithwaite

Customer Rating : 1/5

JFK to Buffalo was delayed twice then cancelled altogether - very vague reasons given. Tried to blame weather, yet two other flights left for Buffalo after ours was supposed to. By the time the flight was cancelled, it was too late to get a room near the airport (cab line was an hour long). No apologies, no reimbursements, nothing from jetblue. They have since said they would provide a $100 credit, which is a pittance for all the people sleeping on floors at the airport. Given that their fares weren't much better than those of airlines who treat their displaced customers better, I have doubts I would use that airline again.

JETBLUE AIRWAYS review : 15 July 2008 : by B Checkoff

Customer Rating : 2/5

BTV-JFK-RIC return. Aircraft on first leg was a worn A320, TVs worked fine, and FA's were great. We had no problems in our connection through JFK and we landed in RIC a little early. Plane from JFK- RIC was an E190 which was much newer, and seat more comfortable. The way back was a different story. I checked online to see if my flight was delayed, said ontime, and got to the airport to find my flight delayed by two hours. They delayed the flight 5 times, in the terrible part of JFK for 5.5 hours. Only thing to eat was 2 Dunkin Donuts. We finally boarded around 1230 am, for a flight that was supposed to be in BTV 3 hrs earlier. We pushed off close to 1 am, and the crew said that they would provide free alcohol for the passengers. The crew and captain were apologetic. Overall I would fly JB again, even though this means transiting through JFK for me. I'm giving this 2 stars because the first leg would have been a 4 star, but the second was 1 star.

JETBLUE AIRWAYS review : 28 June 2008 : by Philip Rothschild

Customer Rating : 1/5

I have flown Jet Blue since the airline started. At first I thought they were a godsend, because their fares were actually competitive (a rarity in Syracuse) and the service was excellent. Over the past few years I have seen a true diminution in service. Eighteen months ago we got stuck in JFK due to "weather problems" for over twelve hours. Anyone who has ever been in that airport (especially the Jet Blue terminal) knows how unpleasant it can be, with people packed together like sardines and the staff as unhelpful and discourteous as can be. This past week I made the mistake of relying on Jet Blue to get me home again. My flight from O'Hare arrived at around noon, so I figured that I would have no problem connecting with my three o'clock to Syracuse. when I turned my cell phone back on I got a message from my wife that my connecting flight was canceled. though I was on a Jet Blue flight, no one thought to tell me this while I was on the plane, probably for fear that the passengers would be upset. Bad weather was blamed as the culprit, but Jet Blue still had flights to Rochester and no other airlines had similar problems. the people at the customer service counter were lethargic and unhelpful. I felt like I was at the DMV. The next flight was not for ten hours, so I decided to rent a car with some strangers. We ended up in Syracuse around eight at night. Others in the car were even denied refunds of their tickets, as the Jet Blue operator first had the gall to deny that the flight was canceled, then said that refunds were not available for weather cancellations. The weather was mostly beautiful on the drive home. I'm glad that I drove, as the next scheduled flight didn't actually get in to Syracuse until after 2:00 a.m.