JETBLUE AIRWAYS  Passenger Reviews and Customer Trip Reports

PAGE 1 2 3

JETBLUE AIRWAYS customer review :  11 December 2009 : by R Muratovic   (Singapore)

My most recent trip was to San Juan in August 2009 on my honeymoon. I have always enjoyed my experiences with JetBlue, and never had any complaints. The best domestic airline in the US without a doubt.

JETBLUE AIRWAYS customer review :  7 December 2009 : by Grace Chua   (Singapore)

JFk-Chicago. I'm impressed. Its a budget airline and they served juices and chips as compared to other budget airlines who don't serve anything, not even plain water but made us buy mark- up bottled water from them.

JETBLUE AIRWAYS customer review :  24 November 2009 by John Connolly   (USA)

JFK-Puerto Plata-JFK - took Jet Blue and again we liked it. Flight crew are nice. We did purchase the extra legroom seats and they were great. The only thing is that from JFK to Puerto Plata, you arrive back from Puerto Plata into terminal 4 at JFK. This is the International Arrivals Building for ALL the airlines except AA, British and Air France. The arrivals terminal is busy and waits can be long. Overall Jet Blue is a great airline and I prefer it over any other US carrier if you travel economy. The ticket prices however are a little high at times if you do not have advance bookings.

JETBLUE AIRWAYS customer review :  26 October 2009 by W Chia   (Netherlands)

MCO-IAD second time and impressed. First I missed my flight from IAD to MCO. Thought I would lose the money. However I did not used the ticket so I called the call center and I was told that I was not able to get the airport tax and other taxes refunded. Wrote them an e-mail and received an answer with in 24h. Instead of the refund they deducted 100 dollars. The rest of the amount would be credit to my account which I can use the next time when booking a flight with them. I went to the gate and asked if I could use the money left in my account to buy a even more leg room seat. the gate agent gave me straight away a seat in the front with no extra charge or comment. Flight on-time. Nice touch was the captain made a welcome speech in the cabin before door close. Service onboard is friendly, personal and efficient. Drink and snack free. Some passengers were asking for 2 drinks or 2 snacks and got it with a smile. Arrival in IAD also on-time.

JETBLUE AIRWAYS customer review :  19 October 2009 : by G Harris   (USA)

I flew ten segments with Jet Blue in the past month including two round trips from LAX to JFK. The flights were about as nice as you can expect for the price. All flights arrived on time or early. The seat pitch is good and I didn't feel cramped. Service was at least adequate on all flights. I liked the entertainment system, which offers in-flight Direct TV. Beware of the seats directly in front of the emergency exit row - they don't recline. The new Jet Blue terminal at JFK is very nice and it has free wifi.

JETBLUE AIRWAYS customer review :  5 October 2009 : by David O'Keeffe   (Australia)

JFK-IAD. Flight one hour late in departing but we gained a little time on this brief journey. Booked seat 2A one of the seats that has 38 inches in legroom. Well worth the extra money, plus JetBlue provided a soft drink and snack of chips or biscuits on this flight. Well worth the money and definitely would use them again if in the USA.

JETBLUE AIRWAYS customer review :  26 September 2009 : by Patricia Hansford   (USA)

My initial flight to Florida was excellent. The legroom was fine without paying for the extra legroom. The personnel were wonderful, the snacks were great and the TV and radio were truly enjoyable. The flight was everything I heard it would be. The return flight a month later still had excellent service but the legroom proved to be a problem. It was a smaller plane since there were fewer passengers. I was in a wheelchair and was unaware that the first row of seats could be requested for passengers with disabilities. I have Parkinsons and the 3 hour trip was very difficult. I wish the staff at check-in had advised me I could request to change to a front row seat.

JETBLUE AIRWAYS customer review :  15 September 2009 : by Mark Freyton   (UK)

I notice that they are letting more and more baggage on board and this causes delays and problems before you leave. Cabin Crew always are having to move bags and offload them at the last minute. It is very clear from the website and numerous announcements and signs what the allowance is, but almost without exception nobody takes any notice, INCLUDING the JetBlue ground staff who let people struggle past them unable to carry their stuff knowing it is over the limit. It should be stopped before boarding so people like me with one bag can find somewhere to put it! Apart from that the airline gives you what it promises, a very basic service, though usually on time, and a fare that is pretty good value (though seems to be going up each time by a hefty amount). In flight entertainment is sporadic with dodgy signals on the live tv, and only the worst channels available and mostly ads! Baggage took ages to be delivered this time, maybe that's why everyone wants to carry everything on board.

JETBLUE AIRWAYS customer review :  4 September 2009 : by D Kyle   (Spain)

JFK-LAX-JFK. Sitting in the Even more legroom section which happened to be an emergency exit. Seat didn't recline but it didn't bother me. IFE being live was great. Snack choice satisfactory given the options in JFK Terminal 5 before take off. Wifi in the airport. JetBlue certainly stands out in excellence. I have had worse on main carriers. Flight attendants were friendly and attentive.

JETBLUE AIRWAYS customer review :  30 August 2009 : by T Cannold   (USA)

I regularly fly JetBlue MCO-HPN return, and endorse the positive comments found here. The only value I can add is about the differences between the A320 and the E90. The seats on the 320 are wider, with larger pitch, and even more legroom in the first five rows and at the window exits. The E90 seats are thinner, but are more ergonomic. The only row on with expansive legroom on the E90 is the window exit row, and you will find JetBlue's smallest pitch in the forward half of this plane. The E90 engines sound especially loud in the cabin, especially if you are seated aft of them. The biggest difference for me, though, is the ride: the wider A320 just seems to handle turbulence better, and I am more comfortable on it than the E90.

JETBLUE AIRWAYS customer review :  13 August 2009 : by G Cueto   (USA)

Excellent flight from JFK to SEA. I missed my flight from the previous day and JetBlue accomodated me on the next available flight. I was offered an upgrade to an "even more legroom" seat for $100 more, so I took it. The terminal was efficient and user-friendly, and it has a good selection of stores and restaurants. I also appreciated the free Wifi and numerous outlets for chargers. It's certainly one of the better terminals to spend time in. Boarding was orderly and the aircraft was very clean (and relatively new). The seat pitch was more than generous - I was able to get to the aisle from the window seat quite easily. IFE worked but I didn't purchase any movies. Flight arrived in Seattle ahead of schedule. All in all a stress-free and enjoyable experience. I am willing to pay a little extra to fly JetBlue next time.

JETBLUE AIRWAYS customer review :  16 July 2009 : by Cristiano Miro  (USA)

FLL-LGB-FLL. Arrived 30 minutes late outbound, on-time on return. Planes are A320, cabin clean, with good legroom. No meal on the 5-hour flight, but snacks were served throughout. Wrote to JetBlue via their website about my PTV not working outbound, and received a personal apology 24 hours later. Flight attendants are friendly and attentive.

JETBLUE AIRWAYS customer review :  13 July 2009 : by Arun Koneri  (USA)

BUF-JFK and back. Flights were on-time both direction. Crew were friendly and professional. Jetblue provides more amenities as a LCC than most other full service airlines. mini bottle of water, choice of soda, coffee or tea and a small snack. $1 for a headphone set if you don't already have one. On the return, had to take an earlier flight than scheduled. I was charged $40 to change flights same day but the agent was able to put me on the next available flight (30 minutes later) after some prodding. Overall experience very good.

JETBLUE AIRWAYS customer review :  10 June 2009 : by P Nobbenhuis  (Netherlands)

JFK to MCO our first time using JetBlue, and impressed by the service provided by the cabin crew. Nothing was too much. Good information from the flight crew. Nice airplane (A320) with lots of legroom between all seats. We enjoyed the snacks the served, and the crew was happy to give more when asked.

JETBLUE AIRWAYS customer review :  25 May 2009 : by S Sanders  (USA)

Booked flight for myself and wife from LGB to JFK but unable to print wife's boarding pass, only my own. Called the no listed to call and after listening to about 10 minutes of self- serving commercials on Jet Blue telling how "grate" (not great) they were, girl could not help me. Not much help. So much for the convenience of Jetblue capability to simply allow printing of both boarding passes online.