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JETBLUE AIRWAYS Passenger Reviews and Customer Trip Reports |
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JETBLUE AIRWAYS customer review : 11 December 2009 : by R Muratovic (Singapore)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My most recent trip was to San Juan in August 2009 on my honeymoon. I have always enjoyed my
experiences with JetBlue, and never had any complaints. The best domestic airline in the US
without a doubt.
JETBLUE AIRWAYS customer review : 7 December 2009 : by Grace Chua (Singapore)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFk-Chicago. I'm impressed. Its a budget airline and they served juices and chips as compared
to other budget airlines who don't serve anything, not even plain water but made us buy mark-
up bottled water from them.
JETBLUE AIRWAYS customer review : 24 November 2009 by John Connolly (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-Puerto Plata-JFK - took Jet Blue and again we liked it. Flight crew are nice. We did
purchase the extra legroom seats and they were great. The only thing is that from JFK to
Puerto Plata, you arrive back from Puerto Plata into terminal 4 at JFK. This is the
International Arrivals Building for ALL the airlines except AA, British and Air France. The
arrivals terminal is busy and waits can be long. Overall Jet Blue is a great airline and I
prefer it over any other US carrier if you travel economy. The ticket prices however are a
little high at times if you do not have advance bookings.
JETBLUE AIRWAYS customer review : 26 October 2009 by W Chia (Netherlands)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MCO-IAD second time and impressed. First I missed my flight from IAD to MCO. Thought I would
lose the money. However I did not used the ticket so I called the call center and I was told
that I was not able to get the airport tax and other taxes refunded. Wrote them an e-mail and
received an answer with in 24h. Instead of the refund they deducted 100 dollars. The rest of
the amount would be credit to my account which I can use the next time when booking a flight
with them. I went to the gate and asked if I could use the money left in my account to buy a
even more leg room seat. the gate agent gave me straight away a seat in the front with no
extra charge or comment. Flight on-time. Nice touch was the captain made a welcome speech in
the cabin before door close. Service onboard is friendly, personal and efficient. Drink and
snack free. Some passengers were asking for 2 drinks or 2 snacks and got it with a smile.
Arrival in IAD also on-time.
JETBLUE AIRWAYS customer review : 19 October 2009 : by G Harris (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I flew ten segments with Jet Blue in the past month including two round trips from LAX to JFK.
The flights were about as nice as you can expect for the price. All flights arrived on time
or early. The seat pitch is good and I didn't feel cramped. Service was at least adequate on
all flights. I liked the entertainment system, which offers in-flight Direct TV. Beware of
the seats directly in front of the emergency exit row - they don't recline. The new Jet Blue
terminal at JFK is very nice and it has free wifi.
JETBLUE AIRWAYS customer review : 5 October 2009 : by David O'Keeffe (Australia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-IAD. Flight one hour late in departing but we gained a little time on this brief journey.
Booked seat 2A one of the seats that has 38 inches in legroom. Well worth the extra money,
plus JetBlue provided a soft drink and snack of chips or biscuits on this flight. Well worth
the money and definitely would use them again if in the USA.
JETBLUE AIRWAYS customer review : 26 September 2009 : by Patricia Hansford (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My initial flight to Florida was excellent. The legroom was fine without paying for the extra
legroom. The personnel were wonderful, the snacks were great and the TV and radio were truly
enjoyable. The flight was everything I heard it would be. The return flight a month later
still had excellent service but the legroom proved to be a problem. It was a smaller plane
since there were fewer passengers. I was in a wheelchair and was unaware that the first row
of seats could be requested for passengers with disabilities. I have Parkinsons and the 3
hour trip was very difficult. I wish the staff at check-in had advised me I could request to
change to a front row seat.
JETBLUE AIRWAYS customer review : 15 September 2009 : by Mark Freyton (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I notice that they are letting more and more baggage on board and this causes delays and
problems before you leave. Cabin Crew always are having to move bags and offload them at the
last minute. It is very clear from the website and numerous announcements and signs what the
allowance is, but almost without exception nobody takes any notice, INCLUDING the JetBlue
ground staff who let people struggle past them unable to carry their stuff knowing it is over
the limit. It should be stopped before boarding so people like me with one bag can find
somewhere to put it! Apart from that the airline gives you what it promises, a very basic
service, though usually on time, and a fare that is pretty good value (though seems to be
going up each time by a hefty amount). In flight entertainment is sporadic with dodgy signals
on the live tv, and only the worst channels available and mostly ads! Baggage took ages to be
delivered this time, maybe that's why everyone wants to carry everything on board.
JETBLUE AIRWAYS customer review : 4 September 2009 : by D Kyle (Spain)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-LAX-JFK. Sitting in the Even more legroom section which happened to be an emergency exit.
Seat didn't recline but it didn't bother me. IFE being live was great. Snack choice
satisfactory given the options in JFK Terminal 5 before take off. Wifi in the airport. JetBlue
certainly stands out in excellence. I have had worse on main carriers. Flight attendants were
friendly and attentive.
JETBLUE AIRWAYS customer review : 30 August 2009 : by T Cannold (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I regularly fly JetBlue MCO-HPN return, and endorse the positive comments found here. The only
value I can add is about the differences between the A320 and the E90. The seats on the 320
are wider, with larger pitch, and even more legroom in the first five rows and at the window
exits. The E90 seats are thinner, but are more ergonomic. The only row on with expansive
legroom on the E90 is the window exit row, and you will find JetBlue's smallest pitch in the
forward half of this plane. The E90 engines sound especially loud in the cabin, especially if
you are seated aft of them. The biggest difference for me, though, is the ride: the wider A320
just seems to handle turbulence better, and I am more comfortable on it than the E90.
JETBLUE AIRWAYS customer review : 13 August 2009 : by G Cueto (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Excellent flight from JFK to SEA. I missed my flight from the previous day and JetBlue
accomodated me on the next available flight. I was offered an upgrade to an "even more
legroom" seat for $100 more, so I took it. The terminal was efficient and user-friendly, and
it has a good selection of stores and restaurants. I also appreciated the free Wifi and
numerous outlets for chargers. It's certainly one of the better terminals to spend time in.
Boarding was orderly and the aircraft was very clean (and relatively new). The seat pitch was
more than generous - I was able to get to the aisle from the window seat quite easily. IFE
worked but I didn't purchase any movies. Flight arrived in Seattle ahead of schedule. All in
all a stress-free and enjoyable experience. I am willing to pay a little extra to fly JetBlue
next time.
JETBLUE AIRWAYS customer review : 16 July 2009 : by Cristiano Miro (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FLL-LGB-FLL. Arrived 30 minutes late outbound, on-time on return. Planes are A320, cabin
clean, with good legroom. No meal on the 5-hour flight, but snacks were served throughout.
Wrote to JetBlue via their website about my PTV not working outbound, and received a personal
apology 24 hours later. Flight attendants are friendly and attentive.
JETBLUE AIRWAYS customer review : 13 July 2009 : by Arun Koneri (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BUF-JFK and back. Flights were on-time both direction. Crew were friendly and professional.
Jetblue provides more amenities as a LCC than most other full service airlines. mini bottle of
water, choice of soda, coffee or tea and a small snack. $1 for a headphone set if you don't
already have one. On the return, had to take an earlier flight than scheduled. I was charged
$40 to change flights same day but the agent was able to put me on the next available flight
(30 minutes later) after some prodding. Overall experience very good.
JETBLUE AIRWAYS customer review : 10 June 2009 : by P Nobbenhuis (Netherlands)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK to MCO our first time using JetBlue, and impressed by the service provided by the cabin
crew. Nothing was too much. Good information from the flight crew. Nice airplane (A320) with
lots of legroom between all seats. We enjoyed the snacks the served, and the crew was happy
to give more when asked.
JETBLUE AIRWAYS customer review : 25 May 2009 : by S Sanders (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Booked flight for myself and wife from LGB to JFK but unable to print wife's boarding pass,
only my own. Called the no listed to call and after listening to about 10 minutes of self-
serving commercials on Jet Blue telling how "grate" (not great) they were, girl could not help
me. Not much help. So much for the convenience of Jetblue capability to simply allow
printing of both boarding passes online.
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