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jetBlue Airways Passenger Reviews and jetBlue Airways Customer Trip Reports
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jetBlue Airways Customer review : 20 July 2012 by K Cook (USA) |
| Rating : 10/10 |
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Cabin Flown | Standard |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We flew Jet Blue out of Oakland. Friendly service agents and a pleasant flight. On time and luggage arrived.
Individual screens for each passenger, beverages and snacks on the short flight.
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jetBlue Airways Customer review : 10 July 2012 by T White (USA) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Scheduled to fly out of Denver on flight 98 on 07/06/12. There was a fault, the airline attempted to repair it
unsuccessfully and then after 4 hours plus we were officially all placed onto a replacement aircraft. That
aircraft was scheduled to depart at 10.15, it left 11.00. The whole "Jet Blue Experience" is pretty much a joke
with a $50.00 credit in lieu of the full credit we were supposed to receive for a delay over 6 hours.
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jetBlue Airways Customer review : 5 July 2012 by E Hardie (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew JetBlue to Logan airport. Great flight! Crew and inflight services were top-notch, better than any other
US carrier. Seats seemed a little old, but they were very comfortable and had PTV's. A calm and a pleasant
experience. Would definitely fly with them again.
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jetBlue Airways Customer review : 4 July 2012 by E Hobscheid (USA) |
| Rating : 1/10 |
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Cabin Flown | Standard |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Not family friendly. They would not let me accompany my minor child to the gate because she was older than
14. They stated that TSA made this rule, but when I checked with TSA, they told me that it was up to the
airline and that United routinely allowed older minor children to be accompanied to the gate by a parent. I
highly recommend checking the airline policies if you are in this situation.
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jetBlue Airways Customer review : 4 July 2012 by S Papula (USA) |
| Rating : 1/10 |
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Cabin Flown | More Legroom |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I was traveling with my family on a what was supposed to be a short flight (from San Francisco to Long
beach). After everyone boarded the flight, captain announced that navigation system was broken. He said it
will take 15 to 20 min to fix it. After 2.5 hours problem is not fixed. We were still on the flight, they didn't
even let us wait at the gate. After 5 hours, they provided the option to get on other flight after 5 hours. But
we had to go to the ticketing counter to collect the luggage. So, we missed new flight plus the old flight
(which got fixed). After 6.30 hours we are still in airport. At that point I had to call it quits and buy tickets
from another airline. Terrible customer service, plus we don't get any compensation for the delay (refunded
ticket is only compensation.
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jetBlue Airways Customer review : 3 July 2012 by Eric Snyder (USA) |
| Rating : 2/10 |
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Cabin Flown | Standard |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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First and last time I ever fly this airline. I have Diamond and Silver status on two other major carriers and
will stick with them in the future. I chose this flight last minute to get home earlier. Upon arrival at
Terminal 5, I noticed the majority of the flights were delayed and my flight was delayed 3 separate times. I
could have looked for other options but was not provided with this option. The desk said we would be
compensated for the mechanical delay. Why doesn't anyone understand the most important commodity is
time and the method how this situation was handled will keep me away.
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jetBlue Airways Customer review : 27 June 2012 by Bruce Reed (USA) |
| Rating : 8/10 |
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Cabin Flown | Standard |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JetBlue flight ex JFK to PWM. Short flight of 90 minutes duration. ER190 plane, seat trims smart although
only moderately comfortable for anything longer than 2 hours. Flight delayed during takeoff at JFK due to
unspecified VIPs, although this seemed to be more the Airport, than JetBlue's issue. Communication
regarding delay sporadic. On positive ledger, Free bag check in meant ample space for carry on luggage, and
IFE combined with small snacks being brought round a big step up from more 'Famous' carriers. The best
service I have yet seen from an American Airline.
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jetBlue Airways Customer review : 26 June 2012 by J Bacallado (Spain) |
| Rating : 7/10 |
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Cabin Flown | More Legroom |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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CUN-JFK. Flight delayed 2 hours, no apologies. On board nice FA. Comfortable seating. Personal TV on every
seat. Arrival at JFK was fast and easy. On a taxi just 20 min after landing.
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jetBlue Airways Customer review : 25 June 2012 by C Nguyen (USA) |
| Rating : 2/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Our family waited in line for 2 hours, then found out that our flight was cancelled only by asking them.
Afterwards, we waited in line for another 2 hours to check if we can get in another flight, since we had a
cruise waiting for us. After we got to the check-in counter, they said they were sorry and couldn't get us
another flight, and that many others who were going to our cruise couldn't make it either because the airport
in Florida was closed. We knew this was untrue because our other family from another city had a flight to
Florida the same time we did, and they were able to check in and everything. After about 30 minutes of trying
to negotiate with them, we decided to get a refund. Being disappointed, we called in to the cruise company
and told them about our situation the next day. The cruise company said that JetBlue told us to wait for
them to book another flight, but we went home instead. I find it completely ridiculous that they had nerves
to lie to us.
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jetBlue Airways Customer review : 19 June 2012 by Erin Sanchez (USA) |
| Rating : 10/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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This was the first time traveling on JetBlue. It was awesome! We took the red eye from PDF to JFK and the
first surprise was how quickly the staff got us boarded and on our way. There was no waiting for people to
stow their bags. There was a quick check on cell phones and seatbelts but they were so no nonsense about
it that it was refreshing! The biggest surprises were that they offer TV for all passengers and it's good TV!
They offer food! And the best was the lack of the service cart! How wonderful it was to not have to compete
with the cart or time your bathroom trips so as to avoid getting stuck behind the cart. The staff was
extremely efficient about helping passengers without being overwhelming. Even when they had to make
announcements, it was quick, concise, and non intrusive. We will definitely fly this airline again! Great
experience!
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jetBlue Airways Customer review : 7 June 2012 by A Hahn (USA) |
| Rating : 9/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My family and I flew from Newark, NJ to Fort Lauderdale, FL return. Checking-in, and boarding the flight to
FLL went very smooth - in fact, smoother than my previous flight with United Airlines. Onboard the flight in
both directions, the seats in the standard section were comfortable, and of course we had the free DirectTV
service. You also had free access to certain SiriusXM stations as well. The service overall onboard was good,
giving us good complimentary drinks and snacks. Checking-in and boarding the flight to EWR was smooth,
even though there was 15-minute delay due to a deluge at the airport. The only consequence is that if you
don't bring your headset, you would have to pay for your own, which is $2. Before they used to give them
away for free, but now they're charging for it.
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jetBlue Airways Customer review : 22 May 2012 by R D Kivett (UK) |
| Rating : 9/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-RDU: First time flying this carrier. They have a nice terminal in JFK but the security line takes a long
time to get through, took 40min. Staff were very friendly and kept you abreast of the flight situation even
when everything was going fine. Takes a long time to taxi at JFK with all of the flights but this is not
airline's fault. Seat space was excellent for both the ER190 going out and the A320 return. Didn't use the
inflight entertainment as the flight was only an hour so no need to. The giving out of free snacks and drinks
is nice along with the free first checked bag. I will definitely use them again.
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jetBlue Airways Customer review : 22 May 2012 by Jennifer DiSanti (USA) |
| Rating : 9/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Last year my family and I took a trip to NY on Jet Blue for the first time. I was very impressed and happy
with my experience. The onboard entertainment kept my children happy and busy. The flight crew was
extremely friendly and glad to accommodate us. The ride was smooth and the pilot gave timely updates on
the flight status and arrival to our destination. I booked a trip to the Bahamas and chose them once again.
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jetBlue Airways Customer review : 21 May 2012 by P Lucey (UK) |
| Rating : 9/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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All round good airline and nice flight. The service was great from Bogota (Colombia) to Orlando. The Orlando
crew were lovely. Great service. Very happy staff. Seat space was good. We were offered snacks and
refreshments for free and had TV too (eat before or between connecting flights is best which I knew in
advance so snacks were good). Only 3 movies to select from but lots of TV stations so it worked well for me.
Service on the ground was excellent in Colombia. I was really happy with the flight price and the service and
seat space.
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jetBlue Airways Customer review : 10 April 2012 by J Min (Korea) |
| Rating : 7/10 |
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Cabin Flown | Standard Seat |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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JFK-FLL roundtrip. FLL bound on E190. Spacious leg and shoulder room! Direct TV had many channels. FA's
were very friendly and helpful. Return flight to JFK was totally different. FA's were unhappy and
unenthusiastic. They looked tired and just wanting to get home. Older A320 still had plenty of space but not
as nice as smaller E190. My rating is average of two different flight experiences.
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jetBlue Airways Customer review : 4 April 2012 by H McDonald (USA) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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ORD-BOS-SJU return. Check-in staff and FA's really helpful. Served food and drinks (one of the few American
carriers that do that). Live TV was good although you loose reception on international routes, but that's ok
as they give you free movies. Would recommend them over all other domestic carriers.
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