JET2.COM Passenger Reviews and Customer Trip Reports

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JET2.COM customer review :  18 March 2010 by B Muirhead   (UK)

EDI-CMF-EDI. Not a very positive experience. On outbound I have never found such a rude crew. The problems only really started on my return. They left the whole aircraft ski equipment in Chambery. Servisair in Edinburgh, Jet2's handling agents appeared to have anticipated this as they were waiting with forms for us to fill out. Supposedly this is a regular occurrence to save on fuel. It is unacceptable behaviour and I would not recommend them. You get what you pay for, but I expect the basics to be inclusive.

JET2.COM customer review :  6 March 2010 by J Lambert   (UK)

My wife and I booked two trips today - we made an error on one date and never noticed until the end. To rectify this cost us £75. I cannot find any way to contact jet2 except by phone at 50p a minute. It appears that jet2 are only interested in money and the cash cow customers.

JET2.COM customer review :  5 March 2010 by R Chand   (UK)

Leeds Bradford to Prague return, with one bag drop, prepaid seats and online check in. The aircraft going out appeared newer than the one on our return with ample legroom. Staff friendly and helpful unlike the lot from Ryanair. While bag drop queue at Leeds Bradford appeared to had some form of priority, at Prague, although there was a sign showing "Bag Drop" at one of the two check in desks, queues to both these desks were lengthy with no indication of priority. My advice would be to pay the bit extra and book your seats in advance, do on line check in and bag drop and most importantly print your boarding pass.

JET2.COM customer review :  20 February 2010 by P McVeigh   (UK)

BFS-LBA-BFS. Outbound departed on time, aircraft interior was pretty shabby, but not too bad. After doors were closed, me and my partner were moved to vacant emergency exit seats, so had more leg room. For such a short flight, we wouldn't have paid extra for these seats, but nice to have. Crew friendly and efficient. For the return leg, we were called to desk in lounge and moved from Row 9 to very back row of plane, no explanation why. No big problem as steps were brought to back of plane as well as front, so we were first off. Cabin had been newly refitted, so was clean and smart with non-reclinable seats, a real plus as I don't mind not being able to recline and dislike passengers in front reclining their seats. Again, flight bang on time so no complaints at all about this airline.

JET2.COM customer review :  17 February 2010 by J Hutchison   (UK)

Beware Jet2.com's Terms & Conditions! We booked 4 flights (£1,200) from Edinburgh to Chambery in April. They've changed the flights from morning flights to evening flights, so we miss our transfers. Last year they changed the time of flights, and then changed the destination from Chambery to Geneva. I phoned (50p/minute) to complain, but their response is that once you've paid you've accepted their T&C. And their T&C allow them to sell you something you didn't want to buy - ie. a flight at a different time to a different place. They're not trustworthy.

JET2.COM customer review :  16 February 2010 by Susan Worner   (UK)

The Jet2 online booking site is poor and definitely the most complicated system of all airline booking sites. It is full of hidden costs which in the end add up to a considerable amount. Cheap flights in the end are a figment of the imagination. Please update to be in line with your flight standard, and do not stoop to Ryanair's level.

JET2.COM customer review :  14 February 2010 by Michael Hobby   (UK)

LIA-TLS-LIA. On this trip their standard was up to scratch with attentive, friendly staff. Having an early morning flight I had prebooked a meal and this was served promptly and provided adequate sustenance. Checking in on line I was able to get at reasonable cost, a seat with longer leg room.

JET2.COM customer review :  8 February 2010 by Simon Channon   (UK)

LBA-Malaga return. Standard Jet2 experience, elderly plane, too much sales patter from their (cheerful) cabin crew, but they got us there and back - on time going out, an hour late coming back. Paid the extra for front seats this time - money well spent as we had three seats between the two of us, plus extra legroom.

JET2.COM customer review :  23 January 2010 by A Durmek   (UK)

I used jet2 for the first time traveling to Prague with my 4 months old baby. I was disappointed that there was no priority given to families with small children to board the aircraft. I had to wait for everyone to stop pushing over each other to get in and still was climbed all over once I boarded. I had to fold my little girls pushchair with one hand as I was holding her in the other. On my way to Prague I was left standing outside the plane in freezing cold with no help or information ( how am I meant to sort out the pushchair by myself and where to leave it) for about 10 mins just watching everyone else to board and the cabin crew standing in a little circle chatting and ignoring me. I'm going back to easyjet. I only used jet2 because they are closer to home but after this experience I will never use them again.

JET2.COM customer review :  3 January 2010 by M Vodden   (UK)

Used Jet2 for first time in June. Very friendly, efficient staff. Only short delay, aircraft clean and food ok. Have travelled same route twice more this year with same good service. The free carriage of car seats and buggy plus a generous 22kgs baggage allowance make this airline family friendly. Also no need to check-in online when travelling with infants, saving on pre- booked seats. Only one regret, they stop flights to Almeria Oct to April.

JET2.COM customer review :  23 November 2009 by R Rouse   (UK)

Flown many times with Jet2, service is generally ok. The aircraft are more often than not old and tatty, apparently some of them have the seats removed at night and are used for cargo hence the condition, peeling carpets etc. They have good schedules and are the only airline serving NCE from MAN and LBA since BA pulled out. Additional extras such as seats and meals are generally good value.

JET2.COM customer review :  18 November 2009 by M Wight   (UK)

Having just returned from our holiday to Lanzarote I have to complain. The plane was very old and untidy (delayed on return flight) but the main problem was with flight attendants (unhelpful) and running out of everything from duty free to simple snacks which is not acceptable especially on a delayed flight. I will certainly not be using jet2.com in the future

JET2.COM customer review :  12 November 2009 by L Whitehart   (UK)

Nightmare return journey from Sharm el Sheikh to Newcastle. 20 hour delay and virtually no information forthcoming from Jet 2. Eventually we learned that the flight had not left Newcastle and we would be taken by coach to overnight accommodation at the Gardenia Plaza. It was disgusting. We had been promised dinner, bed, breakfast, soft drinks and a phone call home. We had had several hours at the airport prior to arriving at the hotel and many people had run out of currency. The hotel refused to give us free soft drinks (including bottled water), forget the phone call home, accommodation was disgusting and we could not get any information as to what was happening with our flight. The next morning the hotel staff refused to give us back our passports until a rep arrived (ETA unknown!) which effectively meant that we were unable to leave the hotel. When we finally got to the airport we were told that there was a delay and there would be limited refreshments on the plane and we would have to pay for whatever there was. A 20 hour delay - people with young children and limited access to drinks.

JET2.COM customer review :  12 November 2009 by A Jones   (UK)

Manchester to Malaga return. Reasonably good experience, delays going out and returning due to issues in France outside the airline control. Not the best airline I have ever used but better than many. The good service tied with competitive prices makes it a favourable option.

JET2.COM customer review :  24 October 2009 by Julie Moore   (England)

Blackpool to Alicante return. The aircraft was clean, cabin crew professional and friendly. Onboard services pricewise much the same as other carriers. On the return we were glad we had checked in on-line, dealt with quickly unlike passengers in the queue who had not done on-line check-in. Will use Jet 2 again and hope for a similar positive experience.

JET2.COM customer review :  7 October 2009 by Andrew Brook   (UK)

Jet2 is starting to take the proverbial big style now. Having used Jet2 for a number of years now at least 4 times a year my patience and wallet are wearing thin. The latest scam of splitting up passengers on the same booking when they check in online just goes to show how greedy this "high cost" carrier has got. Nothing is clear when you book. Flight prices advertised are a joke. I have just looked at going to Amsterdam in the new year. Flight prices advertised for 2 people £11.98 but by the time you finish the lengthy and confusing booking process its nearer £200. I have nearly 2350 loyalty points to use and then I think Jet2 and myself will part company for a while.

JET2.COM customer review :  7 October 2009 by Peter Wheelans   (UK)

Newcastle to Lanzarote return. The cleanliness of the aircraft was the worst I have experienced in 25 years of travel. I understand they are a budget airline but surely you can expect certain standards like a clean aircraft. The aircraft was the same 757 outward and return - I sat in the same seat on both journeys looking at the same penned graffiti on the seat in front of me. Seats themselves were old, shabby and fit for the bin.