Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports

PAGE 1 2 3 4

YOU CAN NOW VOTE  » HERE  FOR THE AIRLINE OF THE YEAR

JET2.COM customer review :  25 July 2010 by N Francis   (UK)

PMI-NCL A pretty good experience. PMI is pretty vile during the summer months, but pre- assigned seats took away the stress. Dropped bags with no queue and straight to gate. Boarding took forever, and this seemed to be compounded by the ridiculous principle of boarding the very front and the back at the same time through the same door?! All this did was cause a huge bottleneck. Cabin staff worked hard and polite and friendly, if a little inefficient and slow. Landed on time and bags straight off. Okay for the price, but the whole experience feels significantly tackier than easyJet.

JET2.COM customer review :  22 July 2010 by R Carter   (UK)

Belfast to Pisa return. Online check-in straightforward, allocating us 5 seats together for both flights. The bag drop desk on the day was busy, and barely quicker than a regular check- in would have been. Boarding from the most distant gate, via a bus to a remote stand, however things ran smoothly and departed on schedule. Cabin crew were excellent. The aircraft was old, but comfortable. The return flight was a little more stressful: Pisa airport has a chaotic check-in area, and insufficient seating at the gates. The check-in agent was unfriendly, and the process slow. At the gate, a delay of 1 hour flashed up. Onboard two of the same crew members as outbound, served with courtesy and good-humour. We purchased a selection of items to eat, priced similarly to other low-cost companies.

JET2.COM customer review :  19 July 2010 by Robert Ellis   (UK)

Manchester to Dalaman. Excellent flight with attentive, well turned out staff. Seating excellent and meal better than scheduled airline. Extra Baggage was a big bonus for us.

JET2.COM customer review :  15 July 2010 by R James   (UK)

I use Jet2.com on a regular basis to fly Leeds Bradford to Belfast. The online boooking system is easy to use, especially the cheap fare finder. The ground staff at LBA get the job done well. Inflight catering is expensive, so take your own. Overall this is an easy to use no frills budget airline that gets you to where you want to go at a good price.

JET2.COM customer review :  7 June 2010 by Des Hopgood   (UK)

EMA to SSH on new service, flight times great and that is the only positive side. B757 is old seats are terrible, no inflight entertainment, crew too busy pushing sales - for a 5 hour plus flight chose another carrier.

JET2.COM customer review :  6 June 2010 by E van den Heuvel   (Netherlands)

LBA-DUS, 88 euro for 2. Nice that you can check in 28 days in advance. No-frills airline with a hub on a no frills-airport (Leeds-Bradford). Efficient boarding system, legroom in 737-300 acceptable for a 1hr flight.

JET2.COM customer review :  24 May 2010 by J Elder   (UK)

Our flight out was delayed by volcanic ash not JET2's fault but we were given no information, no announcements, no help. We only found the flight was checking in by chance, and spent 12 hours getting from home to Venice. On the way back the flight was delayed an hour - again no information. The overpriced sandwiches on offer were down to no choice before half the cabin were served. The planes are shabby and uncomfortable, seat pitch is very tight. this is a very amateurish and inefficient airline by comparison with say Easyjet.

JET2.COM customer review :  18 May 2010 by Edna Dewars   (UK)

We travelled to Madeira from Manchester and were delayed due to volcanic ash. Our homeward flight would have departed at 13.00hrs but by 14.30 Jet2.com had taken us by bus to a 4star Hotel and provided breakfast, lunch and dinner until we were allowed to travel back to Manchester. Jet2.com kept us informed by emails and daily bulletins at the hotel.

JET2.COM customer review :  12 May 2010 by Robert Irving   (UK)

When returning from Faro we arrived at the airport to find that our flight was re-routed to Lisbon, and we were bussed there which was a journey of 3.5 hrs. When we got to Lisbon there was no information or Jet2 personnel to give any assistance or advice as to what was happening. We were told the plane was going to Edinburgh and we ended in Newcastle - our driver was trying frantically to get any information from Jet2 about our whereabouts but could not get any help at all. At no time were we offered vouchers for food or drink at any of the airports we were in that day. Our journey started at 0830am and ended at 0340 the next day. I booked seats on our journey both outward and inward and were told on the return flight that they were not available because we were flying from another airport. If you are flying with Jet2.com, be prepared to get no information and be herded like cattle.

JET2.COM customer review :  7 May 2010 by Jennifer Jones   (UK)

We were stuck in Venice due to the volcanic ash. Could not get hold of the airline to find out what was happening and Jet2 made no attempt to contact us. In the end we chose to pay for train tickets Venice to Milan, Milan to Paris, taxi from Paris to Calais, ferry to Dover , taxi to London and finally train to Manchester. £1100 out of pocket and still no sign of the refund of the ticket despite sending e-mail 17 days ago.

JET2.COM customer review :  27 April 2010 by S Farmer   (UK)

You can't blame Jet 2 for the ash business. However we were not well treated at all. Fortunately we hadn't checked out of the hotel and were not stranded at the airport - we were advised to book another flight when the first was cancelled. This next available flight was about four times more expensive than the original one, and more expensive than any other flights that week - clearly exploiting those desperate to get home. when the second flight was cancelled we sent an email to the address given for refunds to get our money back on both flights. Guess what no refund credited to the card a week later. They have had a £1000+ loan at our expense. We could have rearranged the flight by phone and I did try to do this, bad mistake. The call is answered by machine straight away which leaves you being charged a small fortune for listening to vacant music for as long as you can bear. If I had realised the extortionate rates Jet2 charge on top of the high mobile phone cost, I would never have tried at all. It costs 50p per minute in England to listen to the same music so it is not going to be easy to chase up our refund. I don't mind no frills airlines being just that. But exploiting passengers is wrong and there needs to be a reasonable method of phone communication in emergencies. Not everyone abroad has internet access and the website is not good anyway, whilst emails are ignored. We came home by car and rail at further great expense.

JET2.COM customer review :  27 April 2010 by C Pomeroy   (UK)

Jet2 offered no assistance or advice at Faro airport on 15th April. We incurred a lot of additional expense in getting ourselves back home after staying an extra 4 days waiting. I am pursuing Jet2.com and reminding them of their legal obligation under EU law to offer food and accommodation. The more people that do this, the better!