JET2.COM   Passenger Reviews and Passenger Trip Reports

JET2.COM customer review :  18 November 2009 by M Wight   (UK)

Having just returned from our holiday to Lanzarote I have to complain. The plane was very old and untidy (delayed on return flight) but the main problem was with flight attendants (unhelpful) and running out of everything from duty free to simple snacks which is not acceptable especially on a delayed flight. I will certainly not be using jet2.com in the future

JET2.COM customer review :  12 November 2009 by L Whitehart   (UK)

Nightmare return journey from Sharm el Sheikh to Newcastle. 20 hour delay and virtually no information forthcoming from Jet 2. Eventually we learned that the flight had not left Newcastle and we would be taken by coach to overnight accommodation at the Gardenia Plaza. It was disgusting. We had been promised dinner, bed, breakfast, soft drinks and a phone call home. We had had several hours at the airport prior to arriving at the hotel and many people had run out of currency. The hotel refused to give us free soft drinks (including bottled water), forget the phone call home, accommodation was disgusting and we could not get any information as to what was happening with our flight. The next morning the hotel staff refused to give us back our passports until a rep arrived (ETA unknown!) which effectively meant that we were unable to leave the hotel. When we finally got to the airport we were told that there was a delay and there would be limited refreshments on the plane and we would have to pay for whatever there was. A 20 hour delay - people with young children and limited access to drinks.

JET2.COM customer review :  12 November 2009 by A Jones   (UK)

Manchester to Malaga return. Reasonably good experience, delays going out and returning due to issues in France outside the airline control. Not the best airline I have ever used but better than many. The good service tied with competitive prices makes it a favourable option.

JET2.COM customer review :  24 October 2009 by Julie Moore   (England)

Blackpool to Alicante return. The aircraft was clean, cabin crew professional and friendly. Onboard services pricewise much the same as other carriers. On the return we were glad we had checked in on-line, dealt with quickly unlike passengers in the queue who had not done on-line check-in. Will use Jet 2 again and hope for a similar positive experience.

JET2.COM customer review :  7 October 2009 by Andrew Brook   (UK)

Jet2 is starting to take the proverbial big style now. Having used Jet2 for a number of years now at least 4 times a year my patience and wallet are wearing thin. The latest scam of splitting up passengers on the same booking when they check in online just goes to show how greedy this "high cost" carrier has got. Nothing is clear when you book. Flight prices advertised are a joke. I have just looked at going to Amsterdam in the new year. Flight prices advertised for 2 people £11.98 but by the time you finish the lengthy and confusing booking process its nearer £200. I have nearly 2350 loyalty points to use and then I think Jet2 and myself will part company for a while.

JET2.COM customer review :  7 October 2009 by Peter Wheelans   (UK)

Newcastle to Lanzarote return. The cleanliness of the aircraft was the worst I have experienced in 25 years of travel. I understand they are a budget airline but surely you can expect certain standards like a clean aircraft. The aircraft was the same 757 outward and return - I sat in the same seat on both journeys looking at the same penned graffiti on the seat in front of me. Seats themselves were old, shabby and fit for the bin.

JET2.COM customer review :  26 September 2009 by Neil Harvey   (UK)

Manchester to Alicante return. The outbound 757 was so old it still had ashtrays - full of rubbish. The trolleys were from the now defunct XL Airways! The return flight was delayed by 2 hours due to a technical hitch but informed as soon as we got to the airport. The 757 was also very old and the no smoking/seat belt signs were in Chinese or similar language and our seats failed to stay upright - some lights were flickering or not working, plane was dirty and we were asked to help the crew tidy up. The crew on both legs were great. The online check-in is a waste of time and money as it doesn't save time - and they are the only airline I know who charge for water.

JET2.COM customer review :  26 September 2009 by Michael Mulholland   (UK)

MAN-PSA several times this summer. The planes are old but the seating is fairly comfortable. Generally speaking the flights have bee on time. What are extremely good value are the pre- booked hot meals, especially compared with on board prices for rather less. My only gripes with them are (a) because they charge less for luggage than other airlines, check in queues for bag drop are as long as for normal check in - this is worse at Pisa as they do not even separate bag drop and full check in passengers and they have outsourced telephone sales and support to India or somewhere else and it can be far longer than necessary to deal with anything and all on a premium line.

JET2.COM customer review :  22 September 2009 by Carol Wurr   (UK)

Flight to/from Faro. Why bother with pre flight check in and bag drop - it barely works in Leeds and our hour long wait in Faro made a mockery of bag drop and check in on line. The bag drop queue was longer than non checked in passengers. Also queued a further 30 mins for car seat special luggage desk. The chairs had just been accepted in Leeds but turned into "special luggage" in Portugal ! Only just caught the flight in Portugal due to queues!

JET2.COM customer review :  22 September 2009 by Colin Lewis   (UK)

Newcastle to Murcia return. Booked online and paid for seat allocation. Left Newcastle on time on quite old, but relatively comfortable 757-200. Staff pleasant. Return on another old but comfortable 737-300, again staff pleasant. Only slight complaint was price of small bottle of water at £1.70. Would use them again.

JET2.COM customer review :  22 September 2009 by S Thomson   (UK)

Edinburgh to Venice return. No complaints with either flight, found both crews to be efficient and welcoming. Disappointed to see Venice doesn't seem to feature in 2010 programme from Edinburgh.

JET2.COM customer review :  18 September 2009 by G Jones   (UK)

Manchester to Palma. Checked in online which was simple. Took only hand baggage which had a generous 10kg allowance. Paid £15.99 for an extra leg room seat which made it a comfortable flight. B757 clean and cabin crew polite. Flight left a few minutes early and arrived early.

JET2.COM customer review :  30 August 2009 by Keith Jones   (Czech Republic)

The new policy of on-line check in is just another scam by Jet 2 - passengers who purchased tickets on one credit card at the same time and do on-line check-in at the same time are often separated by seat and then required to make a payment to sit together! The quality of Jet 2 is deteriorating rapidly since they first started out of LBA sadly.

JET2.COM customer review :  30 August 2009 by D Bingham   (UK)

LBA-BCN : online checkin placed us opposite one another and then together on the way home which was fine, as no point paying the extra for a 2 hour sector. Both were on time and with no checked baggage we managed to get away with only being in LBA and BCN an hour before departure. Prices onboard were no worse than EZY or FR. Unfortunately the ancient fleet is very noisy, constant sales announcements were loud, seemed to be allocated in the childrens section. Unfortunately I think LS flights are to be endured rather than enjoyed.