JET2.COM review : 8 May 2008 : by Paul Grey

Customer Rating : 1/5

Same experience as others on here, was a good low-cost airline, but has expanded too quick into the holiday market and is having problems keeping the planes available for the schedule resulting in sudden cancelaltions.

JET2.COM review : 5 May 2008 : by C Denton

Customer Rating : 1/5

Have just tried to book with Jet2.Disgusted by Jet2. Similar experience at Arrecife Airport to the comment made 25th March. No representatives to be found in airport ,flight delayed and eventually cancelled. Stuck in Airport for 9 hours no vouchers for refreshments and eventually transferred passengers onto two other airlines, meant to be going to Manchester eventually ended up in Newcastle with a coach transfer. Staff at Jet 2 Manchester displayed appalling customer service skills, very rude. Like the other person felt like prisoners in airport. 1 star is far to generous

JET2.COM review : 5 May 2008 : by D Bingham

Customer Rating : 2/5

Have just tried to book with Jet2.com ex LBA-PRG on £4.99 fares final cost £42. 00 per pax, I agree wholeheartedly with S Rushworth, Ryanair do same and will not fly with them either. Booked with Czech Airlines from MAN instead. Shame Jet2 have resorted to this tactic. I awarded them 2 stars, as Ryanair rank, I have flown Jet2 often in the past but they are no longer an honest carrier, elderly aircraft, shoddy third party handling agents, and underhand costing tactics detract, when often legacy carriers are a similar price, with better service. A disappointing performance from 'The Yorkshire Jet' on this occasion.

JET2.COM review : 5 May 2008 : by Ian Richardson

Customer Rating : 4/5

Blackpool to Murcia San Javier and Blackpool to Alicante. Have now done several flights and Jet2 have been good with friendly staff and usually earlier than scheduled. Only complaint is that the planes are quite old. Blackpool Airport is superb with very helpful staff. Murcia Airport is OK but busier than Blackpool.

JET2.COM review : 30 April 2008 : by P Denton

Customer Rating : 4/5

Blackpool-Faro-Blackpool. Seats a bit cramped and the excuse for a £6.50 meal was awful, however cabin crew really were cheery and friendly - great entertainment but it must be said it is obvious they are on commission based salary. If I ask for one drink I want one drink. If I want two I will ask for two. Felt like I was on a flying Mcdonalds Drive through "Would you like fries with that sir" Would you like to supersize your already double Gin? They were displaying this to nearly every passenger and it does not create a good impression. Has anyone else noticed this?

JET2.COM review : 29 April 2008 : by Stef Zagata

Customer Rating : 4/5

Return flight to Malaga with Jet 2. Never had any delays and new dedicated check ins at LBA and Malaga very quick and efficient. Not the cheapest but great convenience from a local airport. Crew superb and aircraft clean and tidy. Legroom may be a bit cramped but what do people expect from a budget airline!

JET2.COM review : 23 April 2008 : by R Glenn

Customer Rating : 1/5

I have just returned to Alicante with my wife and our trip coincided with a "hen party" and a "stag" event. That in itself was no problem other than both parties used the "F" word on a continual basis throughout the flight. This was done in a loud and sometimes an aggressive manner by both male and female parties who were clearly the worse for drink. At no stage during a two and a half hour flight did a crew member request they cease their anti social behaviour. In fact the crew were laughing with them as if this was quite acceptable behaviour. The point to be made is that Jet2 staff clearly side with puerile and disgusting behaviour at the expense of law abiding passengers who wish to journey without people who are intellectually challenged. It does beg the question if Jet2 employ from the same ranks.

Jet2.com review - by S Rushworth

11 April 2008  Customer Trip Rating :

I have just tried to book 2 return flights from Leeds to Hamburg. I had chosen cheap budget seats, under £5 each way. When I get through eventually to the bill, the figure is over £120! On closer inspection the price of the flights is far more than I selected. So I tried again, and again, and again - you cannot book the cheap seats - when you get to the end it is totally different figure. A total con, I am fed up and refuse to phone up and pay extortionate phone call charges to line their pockets. Lousy web site and on reading everyone elses comments here, probably a good thing I couldn't get my seats booked.

Jet2.com review - by I Grundy

9 April 2008  Customer Trip Rating :

Jet2 have a remarkably inept website. I have just spent a long time trying to find the details of their flights (shown on the website destination guide) to Gran Canaria from Leeds / Belfast / Manchester etc. Actually they do not fly to Gran Canaria at all, but it takes a call to their outrageous 50p per minute call centre to establish this. Beware!

Jet2.com review - by T Fletcher

2 April 2008  Customer Trip Rating :

Would be very interested to hear from Jet2.com their justification for increasing baggage charge by 20% and then reducing checked baggage weight from 20kls to 17 kilos since last week?

Jet2.com review - by D Lunt

1 April 2008  Customer Trip Rating :

Return flight from Bergen to Newcastle was cancelled, leaving the passengers stranded at the airport. The incoming flight had been diverted to Stavanger. We were told that it would be brought on to Bergen to take us home. After a couple of hours Jet 2 announced that the return flight was cancelled, and the alternative flight would be in 5 days time. Passengers not wishing to remain in Bergen for another 5 days (at their own expense) could claim refunds and make their own way home! The refund could only be claimed retrospectively. The 60 or 70 passengers included a party of over 20 young schoolchildren. My return journey took 24 hours and incurred significant cost. I have applied in writing for a refund and compensation and will post the outcome.

Jet2.com review - by R Jack

27 March 2008  Customer Trip Rating :

What I would like to know is how Jet2.com can justify charging £2.00 per passenger for using their credit card even if it is for one transaction!! (ie. £8.00 per family of four, but only using the credit card once!)

Jet2.com review - by Julie Cottam

25 March 2008  Customer Trip Rating :

We were treated terribly on our 28 hour flight delay! We were given a 6 euro voucher at Arrecife airport at 12pm then nothing to eat or drink again til 6.30pm and then when we finally got on our flight home at 12am, we were charged for beverages and snacks on the plane! We were not given any updates through the day, then only if we went to find someone with any answers. We felt like prisoners at the airport.

Jet2.com review - by R Moore

20 March 2008  Customer Trip Rating :

Absolutely terrible! Flying from Manchester to Alicante. a week before the flight the times were changed - then their site was down for the 5 days prior to our flight so we couldn't pay for baggage. On arrival at Manchester we were told we would have to pay double (£10) for our baggage and an extra £50 for a name change. This £50 was an admin fee for the girl to write 'topher' on the end of Chris. On return from Alicante we were then told we had only been charged one way for our suitcase. Then to top it all off, they lost our baggage and we are still waiting for it to arrive from Spain. For a low cost airline we ended up paying double the original price and not to mention the stress of it all. Total rip off.

Jet2.com review - by A Jameson

19 March 2008  Customer Trip Rating :

One star is two too many! They cancalled our flights and then changed them to the wrong dates I requested. Tried customer services (premium rate) and spent 15min asking for someone to help me - nobody in CS could help me apparently. I quote the woman; " we do have limitations sir!". They do have limitations i agreed, they're completely useless.

Jet2.com review - by S Davison

17 March 2008  Customer Trip Rating :

Leeds/Bradford - Dusseldorf. On time and quick on both ends of the flight. Only problem was I was on the first bus load of people and waiting on the plane both doors were open whilst waiting for the next bus! This was not comfortable in February. None-the-less, cheap and efficient.

Jet2.com review - by J Leyland

13 March 2008  Customer Trip Rating :

It's not about the trip, it's about the cancellation which I suppose is ok but they sent me an e- mail contact to change my flight which no matter how hard you try you cannot find it or even contact Jet2. If I do not change my flight by the 20th March they will refund the cost of the flight only not the charge for credit card. I have then got to wait a further 21 days for the refund. Now thats what I call service. They should be renamed Jet2.CON

Jet2.com review - by R Jack

13 January 2008  Customer Trip Rating :

NCL-MJV-NCL operated by a Boeing 757-200, delayed by 3 hours from scheduled time of departure. Cabin crew friendly, plane clean, pilots very informative.! Good selection of drinks and snacks. Return flight on time. Continue to use them!

Jet2.com review - by James Thompson

8 January 2008  Customer Trip Rating : n/a

AGP-NCL. Well priced, and friendly service onboard. 757-200 were adequate, and interior well maintained. Slight delay as the ground crew were expecting a 737, despite this flight having used a 757 for a good few months previous! Usual buy onboard fayre.

Jet2.com review - by D Howe

11 December 2007  Customer Trip Rating :

Bare basics, but perfectly adequate. MAN-CDG. 737-300 we flew was twenty years old, but comfortable and leather seats seem to have a positive effect on one's impressions of an aircraft's interior. Crew were friendly and cheerful, flight arrived early. For the price Jet 2 can't be beaten.

Jet2.com review - by Simon Garner

7 December 2007  Customer Trip Rating :

LBA-LPA. Efficient and friendly check in at LBA. Flight departed 10 minutes late due to air traffic control restrictions. It's very rare that I'm uncomfortable on a flight but jet 2's 757s have some of the tightest legroom that I've ever experienced and I found it impossible to get comfortable for the best part of 5 hours. I'm guessing the seat pitch to be 28" which is just too small for this length of flight (the aircraft was nowhere near full on either leg). The crew were friendly and efficient. The return flight was even less comfortable - I'm not exactly sure what the problem was but the window was obscured by condensation and the inside wall of the aircraft was freezing to the touch so I essentially was both cramped and shivering!! If Jet2 are serious about being business for longer flights, it's about time they invested in some new(er) aircraft and increased the comfort levels on board.

Jet2.com review - by Michael Ingledew

30 November 2007  Customer Trip Rating :

I have used Jet2 on several occasions, my latest travelling from Newcastle to Bergen return. Great cabin crew, informative captain keeping us updated throughout the flight - excellent customer service.

Jet2.com review - by Mark Bilcliff

12 November 2007  Customer Trip Rating :

Leeds Bradford-Malaga. I tried Jet2 to see if they were a practical option to Luton-Gibraltar with Monarch. Plane out was a little shabby and seats were uncomfortable for someone approaching 6', the legroom is poor. Also seat backs do not have decent head support. I didn't try the food so can't comment on that. Plane back an old 767. The cabin crew were unable to control the temperature of the plane (no individual air control) and the temperature varied from warm to freezing with a gale blowing from the air conditioning. Many people had to put their coats back on! Given the fact that the prices were not as low as I had expected I'll be returning to Monarch.

Jet2.com review - by A Maynard

26 October 2007  Customer Trip Rating :

MAN-FCO on B737-400 operated by Futura. At least this aircraft is half the age of Jet2s own aircraft. Departed on time. Crew professional but not exactly over customer friendly. Limited sales service for a 2hour 20min flight, which is unusual for a loco flight, who normally want to flog you stuff right up until the wheels go back down!

Jet2.com review - by S Mariani

23 October 2007  Customer Trip Rating :

MAN-FCO. The negative note about this company was the night-hour flight (Manchester airport is easy to reach but during the night it's not advisable to take train or bus). Flight was on time, FAs quite nice, though very young and unassured-looking. Nice plane, much better experience than Ryanair for sure. Not bad for a low cost airline.

Jet2.com review - by C White

11 October 2007  Customer Trip Rating :

I will not use them again. They brought forward my flight by many hours effectively shortening a weekend away to one day (since new time was early Sunday morning). They would not let me return following day unless I paid an excessive fee for every person - even thought this was still 3 months out and them having lots of seats still available. Given the change was initiated by Jet2.com, a bit of flexibility would seem in order. I tried to speak to Customer Service but they refuse to speak to customers - you can only write to them. Also when you ring the airline you end up paying 'premium rate' call charges so they make a profit on complaints or service calls initiated by their changes!

Jet2.com review - by J Gifford

18 September 2007  Customer Trip Rating :

Leeds Bradford-Malaga. Fairly good. Oldish plane a 757. Seats were a bit scruffy but clean interior. Good service.

Jet2.com review - by R Herbert

6 September 2007  Customer Trip Rating :

NCL-PMI return. Ground handling is becoming an issue with Jet2. Delayed outbound due to delay in boarding passengers and a disgraceful 1 hour 20 minute delay in arrival of baggage inbound even though the flight arrived on time. All this at a time when Newcastle airport was not particularly busy. Outbound elderly 757 had a very tired interior which had seen better days and a malfunctioning WC made things worse. Inbound aircraft was better. Overall not a great experience and based on trips over the last 18 months this airline is getting worse not better.

Jet2.com review - by Nick McCready

6 September 2007  Customer Trip Rating :

Belfast to Barcelona. Both flights on time, had pre-booked extra leg room seats, aircraft clean and comfortable / crew attentive. Pity they don't fly to Reus airport but hopefully once that airports expansion upgrading is complete they will add this destination as well.

Jet2.com review - by C Holt

2 September 2007  Customer Trip Rating :

Blackpool to Palma. We were pleasantly surprised by the quality of customer service on flight. Stewardesses were friendly and very efficient. The aircraft was comfortable. Blackpool airport a dream to use and won't hesitate to use this airport again. Altogether a very good experience.

Jet2.com review - by Dylan Bingham

7 August 2007  Customer Trip Rating :

Flown Jet2 twice LBA-CDG in the last 6 months, both times experience from LBA and onboard has been pleasant even if the 733 fleet really are showing their age - Swissport in CDG however are a different story - both checkin's at CDG took in excess of 1.5 hours to complete and the complete absence of announcements for boarding are a pain, particularly when travelling with elderly pax. Additionally were seated in the back row (26) and were left with approximately 26in of room which made the flight quite physically uncomfortable, will look at other carriers in the future particularly now they charge £10 per hold bag and for just about every thing else too. The title low cost airline pales when KLM often offer similar prices and you get a far quicker overall experience. Surely there are better handling agents than Swissport at CDG.

Jet2.com review - by Josephine Simpson

2 August 2007  Customer Trip Rating :

Newcastle to Palma an absolute shambles. Paid for online check in and baggage drop which was not working. Delayed from 11.15am to 10.15pm. Staff very unhelpful and not prepared to explain what the delay was for. Nobody in authority available to keep us informed what was happening. Return on 28th July and told that there had never been baggage drop off facility in Palma airport even though we had paid for it. Previously flown with Jet2 and have found them fine but these two flights has made me change my opinion.

Jet2.com review - by Jon Mulholland

19 July 2007  Customer Trip Rating :

Barcelona to Belfast. Notified at checkin of a 6 hour delay. These things are unavoidable however I felt that the ground staff (who where not JET 2 employees ) where far from helpful. We received vouchers for food 2 per paying customer & where informed that each voucher was worth 5 euro. On reading the official message at the checkin desk from the carrier we where entitled to 15 euro worth of vouchers. When we raised this with staf they informed us that each voucher was worth approx 7.5 euro (thats inflation for you). This information was obviously not relayed to the food srevice providers with a number of retailers refusing to accept the voucher, and the sandwich bar that did would only exchange each voucher for a drink and a sandwich. The departure info screens continued to relay misleading information ref the departure of the flight until at 2300 (4 hours after checkin) they changed the message to cancelled. When tired passengers found someone to explain the situation (45 mins later) it turned out to have been a mistake and we had to queue to go back through security again. On boarding the flight, the pilot criticised the ground staff for their poor performance. Very tired but glad to be home

Jet2.com review - by Gerald Clark

19 July 2007  Customer Trip Rating :

An absolute shambles and rip-off! Flying from Blackpool to Alicante I booked in online for a fast check-in, only to find a hold up by a group of 4. Whilst waiting approximately 30 other passengers checked in using the "slow" check ins. With no further passengers waiting we tried to use this check in but the 2 members refused to help and told us to wait, while they continued with their chat. This "fast check in" took 50 minutes. Eventually checking in we were told to expect a 3 hour delay, which turned out to be 6 hours, some idiot managed to ram the aircraft with the catering unit! Wait until another aircraft arrived from Leeds.

Jet2.com review - by S Bone

11 July 2007  Customer Trip Rating :

EDI to PSA. Arrived to check in at 12 noon to find notice on departure board indicating delay on 14:00 flight to 20:50. jet2 opened check in a little early, staff were good in dealing with enquiries also handed out meal vouchers, etc. Although disappointed at delay, it was better to see a realistic indication of new departure time than just to always have a board saying Delayed Please Wait. Noticed Prague flight earlier in day was also delayed and watched as their aircraft arrived later in the afternoon and had seats loaded into it, so obviously Jet2 having operational difficulties and having to double-shift aircraft on cargo duties. Despite delay I though Jet 2 experience very positive, crew on both legs very professional, in flight service although relatively expensive was good quality.

Jet2.com review - by Caroline Weir

3 July 2007  Customer Trip Rating :

Belfast to Palma return. Departing from Belfast the flight left on time, the service was efficient and good (not what I expected from a low cost airline). Leather seats comfy, and although you have to pay for snacks and drinks etc, the sandwiches were fresh. Returning a little bit different, our flight was delayed for three hours due to an 'operational fault', but we weren't told much! In the end it was a Futura aircraft with a Jet2.com crew that brought us to Belfast.

Jet2.com review - by M Daly

22 June 2007  Customer Trip Rating :

I have used Jet2.com on many flights, and been highly impressed by the service. The prices are reasonable and I have only had one delay. Am not too happy about the new baggage charges but they are still highly competitive and being only a short distance from Leeds/bradford makes the flight costs worth at least £25 each way cheaper than flying from Manchester. I would use them again and hope that they increase their routes to other destinations. A great way to visit places for a long weekend that you wouldn't normally think of going to.

Jet2.com review - by Richard Buckley

14 June 2007  Customer Trip Rating :

MAN-VCE and FCO-MAN. Flights OK, about an hour late each way, no obvious reasons. Occupancy about 60% so room to spread out. Can confirm poor coffee (£1.80) and euro exchange rate (60p to the £ today). My beef is mainly with the bad terminal conditions. MAN T1 was desperately overcrowded both ways, luggage very late, evident air-rage over queues for seating and obtaining food. Very poor advert for MAN as a whole. Why do more airlines not use the much better T2? But then FCO (Rome) was a total shambles - I clocked the standing-in-line time at 140 minutes to get through controls - and the Jet2 desk is at the absolutely remotest point in the terminal, necessitating the negotiation of 3 different queues and then back out into the longest queue of all, for security. Before landing an hour late at MAN, Jet2 wanted us to clean up the cabin to help the next lot get away. Too much stress. Oh, and as we booked before APD was increased, it cost me £15 for 3 phone calls to get Jet2's customer service people to collect the extra £5. The call centre was incomprehensible every time. Overall, I would prefer a better-then- charter standard of service, and am prepared to pay for it. Currently Jet2 seems like too cheap and not very cheerful.

Jet2.com review - by P Simpson

14 June 2007  Customer Trip Rating :

Manchester - Budapest - Manchester. Whole experience fairly positive. Seats fine and pitch is reasonable. Food is expensive but the quality is perfectly reasonable. All in all, for a budget airline - excellent.

Jet2.com review - by H Horsford

5 June 2007  Customer Trip Rating :

I use Jet2 frequently to fly AMS-LDS and understand you need to be aware that the airline staff have a culture which I suppose is akin to getting on a local bus, which in a way Jet2 is. Just don't hope for anything other than to get there and I don't suppose salary is too good. However having just been charged 4 EUR for a bad coffee converted from 1.80 GBP, from a female crew member who didn't appear happy with me being there, I have to rethink this one. You kind of get the impression that mathematics is not a skill required. Or indeed mentioned by others low flight costs means additional charges elsewhere.

Jet2.com review - by J Lewis

31 May 2007  Customer Trip Rating :

MAN-BCN-MAN. Old 737-300 aircraft but got us there so can't complain really. Outbound fine, all on time and no probs. Check-in staff as miserable as sin though but we were in holiday mood so did our best to ignore them as much as they seemed to ignore us! Arrival at BCN is pretty late so airport fairly clear and got through quickly. Stands Jet2 use though may as well be in Madrid - they are miles away!! Return 1.5hrs late and no real apology other than 'a whole host of reasons not worth going into', staff and fight pleasant enough though. Late arrival nto MAN at 02.40 obviously didn't suit everyone - flight prob 60% full versus 100% on way out. Good flight for the outbound, would find alternative for return. Will fly them again - provided ££ is right.

Jet2.com review - by John Hetherington

13 May 2007  Customer Trip Rating :

Blackpool - Alicante. Check in efficient, flight on time with no problems. Inbound : Valencia - Manchester. Check in efficient. Long queues for security clearance and it was worse after that as the recently expanded airport struggled to cope with the volume of passengers. Our aircraft arrived about 15 minutes late so we were also late as we were bussed to a remote stand. Just as we were about to leave the bus a crew member appeared at the top of the stairs and indicated that we could not board. After a few minutes confusion, the captain boarded the bus and advised us that the aircraft had been struck twice by lightning on approach to Valencia. It would now require to be checked out by a Jet2 engineer who would take about two hours to drive over from Alicante. Local Iberia engineers could not assist as they were Airbus qualified rather than 737. We were bussed back to the terminal where as the captain suggested we would be happier waiting and had the refreshment facilities. Ground staff kept passengers updated and at one stage a note from Jet2's UK Operations was handed round. Eventually we got away around three hours late. Those half a dozen passengers who had spent their waiting time in the bar and become a little boisterous appeared to receive a polite warning from the head steward as they boarded and no problems arose and we arrived back three hours late. Despite some of the many and varied comments from passengers on how the situation should have been handled, I believe that air and ground support did all they could in the circumstances and would not hesitate to use Jet2 again although I am disappointed that they joined most of their in increasing the number of add-ons by charging for baggage. Not particularly relevant, but Manchester will only be used as a last resort in future after a nightmare train journey completed the trip.

Jet2.com review - by R Pearson

8 May 2007  Customer Trip Rating :

Manchester to Malaga return. First time flying with Jet.2 not quite sure what to expect, but pleasantly surprised! Check in at Manchester very efficient, queued for less than 5 minutes and saved ourselves the online check-in charges they now apply, they still had extra leg room seats available if you wanted them, but we found the normal seat pitch fine. Only small complaint going out was the free-for-all at boarding. Plane looking a little old. Return flight as good, only small gripe was on check in on return at Malaga which was down in the basement of a newer section of the airport, took a good while to get down there and then once checked in had to return to normal departure area to go through passport control, may be an issue for any travellers arriving late for check in. On the whole a good experience, would use them again.

Jet2.com review - by M Slinger

1 May 2007  Customer Trip Rating :

Have flown Jet2 many times. The Leeds/Bradford to Düsseldorf route is a particular favourite of mine as my wife is German and we visit her family quite often. Tenerife is another frequent destination of mine but the old Boeing 757's have seen better days. Make sure to ware your overcoat if you sit by the window. On two occasions I was on the point of suffering from frost bite. The return flight from TFS would be better if it was earlier as Leeds/Bradford isn't the easiest place to get home from at midnight. What a pity that these 'Low Cost Airlines' try to deceive their passengers with hidden costs and taxes. Everyone knows that it's not possible to fly a person to a destination for only 1p so why not quote us a fully inclusive price in the first place. The thing that annoys me most is the fee charged for using a credit or debit card (of which there is no alternative incidentally) I'm not charged for using my Switch card anywhere else in this country so how can Jet2.com justify their exorbitant fees. I am constantly on the look out for cheap flights and will continue to use Jet2 while ever their prices remain competitive.