Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports

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I have just posted an extremely positive review regarding Jet2 Staff based at Ibiza Airport. However, on the downside, we had a very poor outbound flight to Ibiza due to a group of men on a stag party. They appeared to have been drinking heavily before boarding the plane and were very loud throughout the flight which was not helped by the cabin crew supplying them with even more alcohol. The crew did not attempt to ask them to tone down their behaviour, which made it impossible to hear any announcements from the cabin crew of the captain. Altogether a very disappointing performance from Jet2 cabin crew on this occasion.

We have just returned from a weeks holiday in Ibiza and we were caught up in the backlog of the French Air Traffic Controllers strike. As soon as we arrived at the airport for our return flight we were met by a member of the Jet2 staff who explained that our flight would be delayed and she would keep us appraised of the situation and in the meantime to remain in the check-in area or wait outside the airport on the grass as it would be more comfortable than in the Departure Lounge. This we did for an hour or so when the same lady found us to ask us to go through security and into the departure area as we had a time slot in 3 hours but would be available to board if an earlier slot came up. The service was first rate throughout our 6 hour delay. We have travelled with Jet2 on several occasions and have always found staff to be helpful and we will continue to use them until the other holiday companies get their act together.

Delayed for hours due to strike at French ATC - not the fault of Jet2.com. The fact that a large group of men on a stag outing who had been drinking all morning were allowed on board and allowed to stand up all the journey and allowed to continue drinking and becoming more and more rowdy - was the fault of Jet2.com. The cabin staff chose to ignore their behaviour completely. One of these men was seated next to me and he was knelt up in his seat, shouting, laughing and swearing all the way to Spain - totally unacceptable.

Flown twice recently and both times ended up paying for 2 seats together as free seat allocation would not allow 2 together. Found out that many people were the same. Despite empty seats on the plane whole families were dotted around, sometimes with empty seats right beside them! This meant that people started to move around after take off. It also slowed down the service as families were wanting to pay for drinks etc together meaning that the crew had to run up and down with food/drinks/money etc. I think this is deliberate to push passengers into paying for seats.

3rd-6 June from Leeds/Bradford to Rome. LS331/332. The flights were excellent, the planes seemed fairly new, the staff friendly and professional. The flights were on time (a slight delay on the way back due to 2 late passengers but time was made up). The only slight complaint is that on the return journey, for some reason (whether I was just unlucky) the seat padding was very thin and uncomfortable. Luckily I had a blow-up neck cushion with me so I sat on that! My score would have been 10/10 but I had to take a point off for the uncomfortable seat.

Leeds Bradford to Dubrovnik on 29th May returning on 9th June. Both flights a few minutes late on arrival. Ordered meals both ways, food fine. Staff good at their job, enjoyed the flights. Looking forward to the next holiday with Jet2.

First time we have used Jet2 holidays and we were very happy with the services provided from start to finish. Check in was very easy at Glasgow Airport, the vouchers were self explanatory and easy to print off, the staff were very friendly at check in and on the flight and at the resort. The leg room on the flight was brilliant and we didn't have to pay extra as this is the norm on the Jet2 planes. We also got 22kg of luggage allowance per person which is fantastic but even better than that, if there are 4 people on your booking the combined allowance is 88kg which can be distributed over 4 cases. On the flight the price of food and drink is also very reasonable. Will definitely be using Jet2 in the future.

Flew from LBA 03/06/13 to Barcelona. Really easy and quick check in. Flew back to LBA 07/06/13. Both flights were fine - seats, staff, pilots. Didn't have any beverages as I'm a very nervous flyer. Return landing was a little bumpy but no problems. Considering how nervous I am (and I have done long haul, not just short haul), I managed fine and I felt the crew were competent and safety aware which is important. I would recommend this company.

Flew from Paris to Manchester UK last Thurs. Pleasantly surprised. Flight on time, seats comfortable. Good value if you can get over all the nickle and diming the airline puts you through.

Edinburgh to Faro, both ways on time, the plane was clean and the cabin staff excellent. My problem started when we came out to the foyer of Faro airport and there was no rep to tell us where to find the transfer coaches, and then we spotted this small wooden sentry box stuck away in the corner with a dim light on the top where we eventually were told where to go. I have travelled abroad 60 times all over the world and this is the worst customer service I have had.

Just returned from Tenerife with Thomson but used the Jet2 flights. Very nice welcome by several staff at Glasgow. Sadly, flight delayed on return and not give much info as to reason. Nice planes with good legroom. Only grievance is that like other operators, Jet2 have fallen into the trap of overcharging for drinks, to a point it is clear they just want to 'fleece' you. I accept they need the income but I do wonder if reducing prices would still make good money.

Whilst overall travelling with Jet2 is adequate, the Seats are the most uncomfortable I have ever had to use. The seats on the planes which we have travelled on are more suited to short haul flights and not for medium haul flights to Cyprus. The only reason now for us to continue using you is the proximity of LBA to York which is where we live. Prior to using you we travelled to Manchester and flew Cyprus Airways. Airbus aircraft's are far comfier.

3rd trip with this carrier and every flight delayed, some severely. Outbound flight: delayed due to 'slot restriction'. Inbound flight: all aboard on time then pilot stated. Quote: 'we noticed a technical problem on landing so will have to have it checked, it should definitely be no more than 90 minutes, we thought it would be better if you all return to the terminal building!' Off we trudged. Why not have the technical problem looked at before boarding? 6 hours later we again boarded only to be 'ordered' quite aggressively by the pilot to take our seats in 10 minutes otherwise due to 'duty restrictions' the flight wouldn't be able to take off! There were many couples trying to organise young children made to feel awful as they attempted to get their seats organised as quickly as possible. Rather rude, aggressive and often unhelpful staff, and including it has to be said their pilots and aircrew.

Flew from Palma to Leeds on Saturday 25th May 2013. Departure delayed 12 hours from 11.05am to 10.55pm and during that time we were shown appalling customer service. Kept on board in fairly high temperatures for 3 hours with a small cup of water handed out and very little information. Eventually told plane would not be flying and so we had to get off. Put in a hot 'holding room' without sufficient seating and with no vending machines for food or water. We had all gone 9 hours without food and one small glass of water. By 4pm the plan was to schedule another flight, meanwhile they planned to put us all on a coach to a hotel. At 8pm we were back at the airport and despite promises of a 9pm flight we didn't get on the (same) plane till 9.30pm only to discover once on the runway that there was now a fault with one of the doors and we had to return to the airport. This was fixed but then we were told we had lost our take off slot and had to wait another 30 minutes. In the end it was 10.55pm. Staff were nice enough. We will never use Jet 2 again simply because being cheap isn't enough.

LBA to Faro, 13/05/2013. Plane was dirty going out and coming back, seating on plane hard and uncomfortable. Would I travel Jet2 again? Don't think so.

Flew to Palma Majorca on 20 May 2013, circled Palma airport for a good 35 min. Told airport was busy, when talking to other passengers off other planes seem like nobody else had problems. On the way back cabin crew miscounted passenger total 5 times, in the end missed slot and had to wait on plane for 1 hour. Arrived back in Manchester and had to wait for 2 hours 10 min for baggage. No information given out about anything, the staff are totally useless.

EDI-ALC-EDI. At Edinburgh: Very quick check-in, especially considering that we were a group of 14 school kids! Flight was 40 mins or so late, plenty communication from staff, but no explanation. Flight still managed to land in Alicante on time though! On the plane, staff were friendly and helpful. All in all, it was a good flight. At Alicante: Check-in was slightly slower, but still better than most airlines I've been with. Plane delayed by an hour or so, no explanation or communication from staff. On board, the flight left quickly and staff were helpful and informative as usual. Flight landed 35 minutes late. Also, the food was great but overpriced.

We had a holiday in Albufeira Portugal, 29/04/2013. We flew from Newcastle to Faro, the jet2 staff at both airports and both flights were excellent. Transfers to and from airport very good. This is the sixth time we have travelled with jet 2 and we would certainly recommend it to our friends.