JET2.COM review :  2 July 2009 by K Birse   (UK)

I agree with Colin Davis (12th May). I have just printed two of my friends boarding cards - they were automatically allocated seats at different ends of the plane. On checking other seats, there were seats available for them to sit together. Jet 2 are deliberately splitting up couples to gain extra cash from their fare payers. I am travelling back myself from Tenerife to England, and no doubt when I print my boarding card off we will be separated, however with a good book no need to worry. Why dont Jet 2 be honest when advertising prices of fares. Is this a relatively new idea as we have not had this problem in the past?

JET2.COM review :  2 July 2009 by P Owen   (UK)

Travelled with Jet2 to Alicante and back. Very old 757 with poor legroom, no aircon on return journey. Refreshment prices a rip off, did not buy anything on principle. Plane full of stag and hen parties, spread all over plane due to rip off booking system. First and last trip on no frills airline.

JET2.COM review :  14 June 2009 : by Keith Jones

We use Jet2 regularly PRG-LBA. They are the worst low cost airline for the "add ons' so really almost at full service airline charge. Despite their old Boeings, staff are generally pleasant and helpful and they take West Yorkshire seriously - more than can be said for BMI, Easyjet, Ryanair, KLM-Air France etc. So, despite this very bad "add it on" policy, they are a good option for those of us who live in West Yorkshire.

JET2.COM review :  9 June 2009 : by D Garner

Convenient flights from Leeds Bradford, with their own check in hall; very organised and no issues. LBA-AMS service good, aircraft clean and staff friendly.

JET2.COM review :  3 June 2009 : by I Roxburgh

We will make every effort not to use Jet2.com ever again. Using online check in for the first time we arrived at Liverpool airport and joined the relatively short queue having been told that the flight was running 1 hour late. The battleground at the check in desk had to be seen to be believed as Jet2 staff argued with customers that their hold luggage was too big in at least 50% of instances. All customers, including ourselves, argued that the measurements had been checked at home and they conformed to the Jet2 ts&cs. However, because the wheels or the handle touched the ends of the 'jet2.com sizer' they were ruled oversize and a further £19.99 was lifted from the (no longer) unsuspecting passenger. What a pity that passengers aren't supplied with their very own Jet2 sizers so they can check before they leave home!! Some passengers ripped handles off to make the bags conform to this member of staff's 'rules' another found a workmen and asked him to saw off the tiny 'legs' on hers. The inflexibility of this rule / member of staff does the airline no credit whatsoever and will drive customers away to the competition. It is lousy to start a holiday with a row but then Jet2 aren't really interested in the well being of their customers. The seat booking situation is another nonsense. We were lucky and got 2 seats together (albeit at the very back) but some families were spread all over the cabin in single seats because they chose not pay to book adjacent seats. It isn't good enough to tell us that this is what we should expect from a low cost airline - a level of customer service should be built in to any price.

JET2.COM review :  1 June 2009 : by M Tongue

I flew to Budapest from Manchester last week on Jet2 with my friend on the same booking. My gripe is on their pre-allocated seating policy. If you rely on the "system pre-allocated" seats don't expect to sit together - as the system effectively breaks up the booking and places you a row or two apart - thus forcing you to pay the £6 charge to move seats if you want to sit together. There were loads of groups and travellers split up in this needless fashion on my flight. Its pretty obvious why! And don't bother phoning the 0871 number to complain where you pay the additional charges. Come on Jet2 - sort it out - please don't become another Ryanair otherwise we'll have to add you to our banned list too!

JET2.COM review :  1 June 2009 : by M Cooper

No smiles at check-in, you felt the staff at the bag drop off were unhappy that you were below the weight limit! I have no problem with the price add-ons, we have become used to them even though they are irritating! The most unsavoury part of my recent trip to Tenerife was the attitude of a ground staff supervisor at check-in who insisted that I had not checked in (by e-mail) correctly - even though my ticket confirmed I had checked-in online. The lady had delight in insisting that I pay £12 and even greater joy when she claimed we were over by 1.5kg - more money, quite incredible as we returned with less baggage!

JET2.COM review :  18 May 2009 : by David Usher

Flown a few times from Leeds and Bradford to Murcia. Always on time. Take on own food and just buy drinks. Do not bother with extras - and judging by the way at Easter they were still trying to flog extra space seats on the plane nobody else does much either. Why they cannot be honest with the full price up front I do not know. Not including luggage is OK, but all the compulsory stuff as extras is daft. Get what you pay for.

JET2.COM review :  12 May 2009 : by Colin Davies

We have been using Jet 2 about four times a year to fly to Tenerife. Every time we use them they seem to have thought up yet another trick to extract more money out of you. This time we opted for on line check in, only to find we had been allocated seats at the back of the plane which were not together. We were politely prompted to pay another £12.00 if we wanted to change our seats to sit together. Come on Jet 2 just be honest and quote a proper fare and stop treating the travelling public like morons.

JET2.COM review :  6 May 2009 : by S Harrison

Edinburgh - Prague, return. Flights on time. Used online check in and carried hand baggage only. Jet 2 booking system is more difficult than most to get a hang of. Flights were quite expensive - small lead in fare turned into a much bigger price when taxes and charges were added.

JET2.COM review :  22 April 2009 : by C Burton

Leeds/Bradford to Barcelona return. Both flights on time, staff friendly and helpful, no problems at check in at either end. I would recommend online check in, plenty of leg room - although to be fair I'm not a giant. Choice of refreshments limited and expensive but similar to other airlines.

JET2.COM review :  17 March 2009 : by T Hall

Leeds to Sharm el Sheikh return. Flights more or less on time both ways. Leg room is tight, and for 5+hours not very comfortable. If I fly with them again to Egypt will pay for extra legroom seats. Service on board fine. Cabin crew friendly and helpful. Drinks not cheap on board,£3.50 for wine or spirits. Sandwiches or toasties £3.50 each.No inflight entertainment onboard, you can hire personal hand held players for £8. Have flown Jet2 several times,and think they are one of the better low cost airlines, although they are not as cheap as they used to be!

JET2.COM review :  4 March 2009 : by Ian Richardson

Have done many flights with Jet2 recently, mainly between Blackpool and Murcia. The main problem I notice is that all the planes are quite ancient. Otherwise I have found the Jet2 staff excellent, and they try to run ahead of schedule. The web site is generally very good but with the odd quirk. Incidentally Blackpool Airport is great and has a very friendly atmosphere.

JET2.COM review :  27 February 2009 : by C Roe

MAN-SSH return booked as part of a package holiday with Libra Holidays. Tired-looking 757s in each direction with the worst seat pitch I've ever come across. Hard-working crew who were very professional and pleasant. No inflight entertainment apart from watching the passengers fight over the last toastie on the return flight. Very slow food and beverage service. Delay on the return flight due to a 'minor technical problem' but the aircraft still sounded like a broken washing machine all the way home. Wouldn't fly with them again unless I had no other choice.

JET2.COM review :  9 February 2009 : by Albert Smith

The website would not allow me to book without selecting seats; thus incurring additional cost. By the time that I had been through the loop a couple of times to try to book without reserving seats, the basic price had increased. I ended up paying an additional charge of £20.00 plus seat reservation charges of £4.98 x 4 (2 trips for 2 people). Not a very satisfactory experience. I sincerely hope that the check-in and flights are much better.

JET2.COM review :  3 February 2009 : by G Wilson

The worst airline I have travelled with. They are a bunch of cowboys. It started with the booking. We were three travellers and when we tried to book together, the price per seat was £20 more each (before the added percentage for just paying), than if we booked seperately but added to their 'shopping cart', which is what we did obviously. Our flights were Edinburgh to Chambery. We were late both ways, and they lied to us about the reasons (airport said it was due to the plane being cleaned, which it hadn't been, and pilot said it was due to the ground staff not providing bus to get us to the plane - someone is telling lies!!). When we arrived in Chambery, we had all our luggage except our snowboard bag, in common with many others on the flight. There was no announcement and we waited in the chaos of the airport with no information being given until someone went and asked at the airport information desk. They advised the bags had been left behind. Considering they knew this on the plane, they could at least have told us! We received a letter from jet2 advising they did not deliver on to to your resort if the luggage was delayed. They also advised they would phone us when it arrived and we were free to collect it then. We searched for their representative in the airport and even put out a tannoy for them. After 2 hours, she appeared and was the most unhelpful rep I have ever met. She advised that it was in the small print that there was nothing we could do to get our stuff delivered, despite the fact it would cost several hundred euros to come back and pick the bag up, not to mention the time out our skiing holiday! She refused to give us a customer service number, and said there wasn't one, and that even she didn't have one - a lie, since I found one on their web site. No one from Jet2 phoned us, and we only found out our bag had arrived because we kept phoning Chambery airport and it appeared a couple of days later. I have read through all the terms and conditions now and I cant find any clause saying they dont deliver baggage that is delayed by them. Oh, and when we asked the reason for the delay, we got a story about it being something to do with the weather conditions, so they didn't put all the luggage on, yet other flights from Glasgow to Chambery arriving at the same time seemed to manage it! Dont book with them, let them go under in the the credit crunch.

JET2.COM review :  2 February 2009 : by G Ward

MAN-TFS return. It has to be said that the final ticket price wasn't all that low cost in comparison to the alternatives. Jet2 baggage allowance is 22kg for checked in luggage and 10kg for hand luggage. Considering the sporting nature of my trip and the extra equipment I was carrying this was a significant factor in my choice. The aircraft was a B757-200. While the cabin had a slightly well used feel to it, it wasn't dirty or tatty. While Jet2's leg room is nothing fantastic it is not the worst I've experience when flying to Tenerife. Thomas Cook get that award. The seat in general was comfortable enough, although the aisle seat arm rest is of a type that can't be raised. No inflight entertainment as standard. You can hire portable video players on board. I pre-booked meals at the time of booking and food was remarkably good for such a flight and by doing so I probably saved money (or had better value for money) over those that chose to buy a snack and drink on board. The cabin crew both out and inbound were great. The flights were on time. Jet2 have done a good job of wiping out my preconceptions about low cost airline travel - I was very pleased with my flights and service.

JET2.COM review :  24 December 2008 : by Robert Battersby

Leeds-Dusseldorf-Leeds. Jet2 check-in area at Leeds good with very fast check-in. Outward flight left on time. Return flight 30 mins late. Ground staff friendly and helpful. Flight attendants are ok but need to smile a little bit. Leg room a little cramped but overall good for a low cost carrier.

JET2.COM review :  15 December 2008 : by Martin Hampson

MAN-TFS-MAN. Cabin staff were attentive and efficient. The only complaint is the restricted leg room, but so are the other companies.

JET2.COM review :  5 November 2008 : by D Paton

Paid for seats on flight as this allowed you to pre check in and drop off baggage and not have to wait in line at check in. But when I got to Edinburgh airport the drop off facility was not in use there nor at Murcia, so I paid for service they did not provide.

JET2.COM review :  4 November 2008 : by Leslie Cadwallader

MAN-PMI-MAN First time with Jet2.com and we only booked with them because their October flights are released well in advance of those of easyJet. Checked in at airports as it was cheaper and at both ends was quick and efficient. Flight crews pleasant and hardworking: chief stewardess on the return flight even negotiated seat changes so that one couple could sit together. Aircraft were not the most modern we have flown on - 737 out and 757 back - but were tolerable for flights of just over 2 hours. Minimal delay on outward flight while return flight left ahead of time and landed 25 minutes early. Only gripe (apart from the extra charges like fuel surcharge) was the chill on the outgoing plane when we boarded, especially when we sat down on the "leather" seats. There were more than a few sharp intakes of breath as passengers dressed for a week in Majorca touched down on cold leather!

JET2.COM review :  27 October 2008 : by W Mabbott

Customer Rating :  3/5

Used Jet2 and booked flight online easily - went through booking procedure yesterday and price started at £87 then + hold bag + golf clubs + fuel charge (£12 short haul) ended up at £166 then at the end 1.75% of charge to pay by debit card, never heard of anything like this for paying by debit card so did not proceed. Rating below for last trip.