Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports

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EDI to Olbia. Billed as direct service, there was a stop over in Leeds. I've been on flights which have stopped en-route to collect passengers before and it's usually nothing more than a minor inconvenience. Jet2.com did managed to turn it into a considerable ordeal. On boarding the Boeing 737-300QC, there were 4 non-functioning cabin lights, one flickering cabin light, two non-functioning no smoking lights, at least two damaged and non-functioning centre air vents, poorly patched cabin ceiling and a tray table that falls open and does not lock in the upright position. On arrival at Leeds at least 4 rows of passengers had been allocated seats assigned to Edinburgh passengers. The cabin crew handling of this situation was less than ideal. The displaced Leeds passengers were moved to another row delaying our departure from Leeds. The return was worse - check-in opened late, no-one could find the reservation of any Edinburgh passengers. Crew on the return flight seemed more 'distracted' and were far less professional than outbound leg. Much of their announcements were unintelligible either speaking too quickly, inserting pauses in inappropriate places or posibly holding the microphone far too close when speaking. During the flight, the flight attendant at the front of the aircraft would press the call button to attract attention of the crew at the back before using hand signals to try and indicate what they wanted.

IBZ to BFS. Check-in staff in Ibiza were ignorant. Flight delayed 2 hours then an extra 1 hour waiting on the plane. We took off 3 hours late. Meal I had pre-ordered was miserable. The aircraft was 25 years old and crew looked tired.

Flight from Alicante to East Midlands cancelled. We were flown back on a Finnair plane. Both Finnair and Jet2 staff working onboard, all very sullen and unhelpful. In the air for 2.5 hours and with two trolleys they couldn't even get round the plane once and serve drinks to everyone! Twenty minutes out of EMA they just put everything away and sat down, no apologies. I travel with my son who has Down's Syndrome, the staff never smile or acknowledge him when he speaks. Come back Easyjet to EMA - please! - you have friendlier and more helpful staff.

Paris CDG-Leeds Bradford return. Departure from low cost CDG Terminal 3 but better than flying from a secondary airport as Ryanair does with Beauvais. Both flight where on time. Seats are typical low cost style with slim line and non inclinable but they had good legroom and were better than the new Air France seats used on medium haul aircrafts. B737-300 are quite old but the cabin interior has been refurbished and redecorated. Cabin crew friendly on the inbound flight and professional outbound helping passengers with carry on items. No controls at the gate were made regarding luggage policy. I liked the music played during boarding. LBA airport was a mess with 80% of the available space dedicated to duty free and restaurants and no free seating available. The price was not really "low fare" but Jet 2 is the only operator on this route.

LBA-BFS. This kind of airline is ideal for short hops. The flight was only half full and everyone had checked in on time so we boarded and departed 20 minutes ahead of schedule! Seats were quite odd, clearly manufactured specifically for the low cost market but were fine. Even with low passenger numbers the crew were attentive and helpful, and rather than bring the trolley down the aisle they took orders from you at your seat. Flight attendant later delivered my order and even placed it out on the table next to me - not something you get every day on a LCC. Flight landed ahead of schedule followed by quick disembarkation. All in all a good airline with reasonable prices.

GLA-TFS. Check-in seems to be quicker than most other budget airlines. Friendly staff who are helpful. Delayed for 1hr but this was due to air traffic, seats were okay, would book extra legroom next time though.

Newcastle-Tenerife. Once you accept that £19.99 one way becomes £300 return I found Jet2 have always been reliable. Crew have are helpful. Very comfortable flights especially if extra leg room seats are taken. Pre-booked meals simply not worth it especially as the only drink with it is a very small carton of water. Didn't tea/coffee use to be included in the cost? Overall always had comfortable flights.

Returned from Lanzarote, at the airport we were kept waiting for over an hour for check-in to open. While in the queue we were offered extra legroom seats, we agreed to take 4 and paid at the service desk. On boarding we discovered only two seats were extra legroom, the cabin crew whilst sympathetic could not resolve the problem. During the flight we were given a glossy menu, the first two items I ordered were not available so I gave up. No sparkling water or ice and the drink ordered by my wife was delivered without a glass. Poor is an under statement.

East Midlands to Bodrum return. Flight out okay, on return we had booked front row 1 extra legroom seats when we made our booking which we were allocated at the check-in desk but when we boarded the seats at the front were very cramped so we informed the cabin crew that we were not satisfied with the seats. She told us there had been a last minute change of aircraft and that the front seats were not extra legroom but we couldn't move as the flight was full but we could get a refund if we wrote to customer services which we did upon our return. We received a reply within a few days which stated we would get a reply within 21 days, it took well over a month and then it just said we should send in the boarding passes to prove the seat change, what seat change and why would I still have my boarding pass it was the aircraft that changed not the seats.

Alicante-East Midlands. Outbound flight was ok, but service from check-in at Alicante was a different story. We were told we could not sit next to our 3 year old son, he was on an end seat next to 2 strangers. When I said this was unacceptable she did not seem to care. She eventually told us he would be seated next to one of us. The cabin crew knew nothing about the situation and they were not impressed with being left to deal with their mistake. To be fair the staff did eventually offer us another seat, but only because a family did not turn up.

MAN-DBV return. Outbound flight ok. Return was a nightmare: arrived DBV at 5 pm for the 7 pm flight. Eventually told the flight was cancelled, a replacement was rescheduled for 1.25 pm the next day. We were put up at a mediocre hotel and were fed but no drinks. Arrived at DBV next day to be told flight was further delayed because of tech reasons. Flight eventually left at 2.45 pm and the captain made a snide apology and begrudged that he and his crew had to give up a rest day to come and collect us. The crew seemed disgruntled and lacked customer care. Overall a terrible experience and a holiday spoilt by an uncaring airline.

Alicante-Newcastle return. To say it was an uncomfortable flight would be an understatement, I don't expect much from Economy but I do expect to have a whole seat to myself. I was seated next to a very large gentleman, who not only had his seat but half of mine as well. To sit for 3 hours leaning to my right was uncomfortable, I'm a five foot woman and I dread to think how a man would have managed. I'm not sure what the airlines pricing policy (if any) to being a larger than average passenger is, what I do know is I paid for a full seat not half a seat.

Small airline with friendly crew, reasonable prices. On schedule tends to be optional with flights later in the day but often down to air traffic control. Telephone customer service is patchy to non-existent. They also have what must be the most dysfunctional, badly programmed website in existence, with inadequate server power and or bandwidth. Today they charged me twice, subsequently confirming three bookings the site had rejected. If they go bust it will be down to the web site followed by the lack of support staff to deal with the resulting problems. The bottom line - fine so long as everything is okay, otherwise it falls apart. Telephone contact simply doesn't happen, no email contact address, postal they try to respond in 28 Working Days!

Trip Rating :  5/10

Recommended:

Value for Money:

Cabin Flown:

Economy

Trip Rating :  1/10

Recommended:

Value for Money:

Cabin Flown:

Economy

Trip Rating :  9/10

Recommended:

Value for Money:

Cabin Flown:

Economy

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