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Jet2.com Customer review :  8 January 2013 by N Francis (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

GVA-MAN. Plane almost completely empty (around 18 passengers on a 737) and we would have left early had one passenger not boarded 5 minutes late. We missed our slot and were 45 minutes delayed). Obviously plenty of space, but even if full I would have had no issues with legroom (and I'm 6ft 1). Welcome the 'no recline' seats which were comfortable for this trip. Cabin clean and fresh. Catering not too overpriced and cabin staff couldn't have been friendlier. Arrival into MAN parked at a remote stand but buses were waiting and we were in the Terminal 1 within 10 minutes of landing. Just managed to miss the Emirates A380's passengers at immigration or we would have had a long wait. Terminal 1 arrivals is a complete shambles and clearly unable to cope with the amount of passengers it needs to process.



Jet2.com Customer review :  7 January 2013 by L Gray (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Newcastle to Palma. Plane was ok on the outbound trip though seat comfort is terrible. On return flight the plane looked terrible, inside panels were hanging off, taped up to repair them, just no feeling of security. Will never fly jet2 again.



Jet2.com Customer review :  6 December 2012 by Kevin Wells (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Took charter flight with Jet 2 to Gothenburg. Quite possibly the most uncomfortable cabin I have flown in. This was due mainly to the solid plastic backed seats. As I am 6 foot tall my knees were forced into the solid back of the seat in front for the entire journey. On the plus side the cabin crew were very pleasant and helpful. Despite this being a private charter flight with everyone on board on time we were still almost an hour late leaving Gothenburg due to waiting to be de-iced. Surely this could have been organised up front and started immediately the doors were closed.



Jet2.com Customer review :  2 December 2012 by Jim Blues (Scotland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Booked flight from Bodrum to Newcastle in Jan2012 to fly on the 9th Oct from Bodrum to Newcastle . When we arrived at Bodrum airport in plenty of time to check in we were informed by an airport representative the flight had gone earlier in the day. We were never informed by Jet2 that the flight time had been changed. We then had to purchase other tickets with another airline as Jet2 only fly once a week to Bodrum.



Jet2.com Customer review :  2 December 2012 by R Hale (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Booked holiday to Crete with Jet2 Holidays for a break for a week in August 2012. Once seated on the plane the row in front was empty (extra leg seats) which we would have considered purchasing had there been that option at the airport (we flew from Newcastle Airport). A couple then came onto the plane last minute and were told to sit in the extra leg room seats in front of us. It quickly became clear that the lady obviously worked for Jet2 in some capacity, they got their drinks first, which duly happened as soon as the plane was in the air. We were sat in the seats directly behind and it was over an hour before refreshments were offered to us! I have never experienced such shoddy and slow service on a flight in my life. The refreshment service on the return flight was as slow, if not slower. I will most certainly not be flying with Jet2 again.



Jet2.com Customer review :  19 November 2012 by J Rudge (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

LBA-BUD return with Jet2. Generally a good flight, departed Leeds on time, arrived in Budapest around 15 minutes early. Great leg room for a lo-co carrier, but seats are uncomfortable, even for a 2.5 hrs flight. Cabin Crew were well presented and friendly on both journey. Flying home had a ham and cheese toastie with a packet of crisps and a bottle of water, not bad price and keeps you going through the flight. Only issue I had is the fiasco of boarding the aircraft at Budapest Ferihegy - the airport was trialling a new scheme of boarding 3 Jet2 flights at the same time through 1 gate, was bedlam. Probably would fly Jet2 again, they are good for a low cost carrier.



Jet2.com Customer review :  19 November 2012 by Emery Marion (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We flew to Rhodes in July. We booked the flights the previous October to ensure extra legroom seats as my husband has replacement knees and needs to be able to stretch them. We booked seats in row 8 on the outward journey and in row 1 for the inbound. Once on the plane we discovered the seats we had booked were not extra legroom at all. We informed the cabin crew. They told us the aircraft had been re-configured and there was nothing they could do and that row 8 should be extra leg room but in this instance they weren't. Their only suggestion was that we could try to get our money back after the holiday! There was no apology and customer service was completely non-existent. My husband therefore had an extremely uncomfortable journey and actually wished he had refused to accept the seats and insist his bags were retrieved from the hold. On checking in for our return we were totally incredulous when we were informed that the aircraft had been changed and row 1 did not exist on this plane. So Jet2 had sold us extra legroom seats that did not exist! After a very long phone call, with a long check in queue behind us, we were finally given seats in row 5 which were extra legroom. We have booked with Easyjet to Rhodes next year as they are now selling extra legroom allocated seats.



Jet2.com Customer review :  15 November 2012 by Jane Prust (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew LBA - Dusseldorf. Flight was on time and barely 25% full. Seats were comfortable, although on a flight which barely lasted an hour it's not much of an issue. The cabin crew were friendly and efficient. Only slight niggle as that there were no sandwiches left when the trolley reached me. Apparently only 6 sandwiches were loaded - I know that the flight's not very busy, but that seems a bit on the low side. Otherwise fine. Wouldn't hesitate to fly this route with them again.



Jet2.com Customer review :  15 November 2012 by E Jarvis (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Have just had a return trip Leeds/Bradford to Alicante on their 757-200. Sat near the back on each flight. Hugely uncomfortable, no appreciable ventilation and far too hot. Over 30 deg C in the aircraft on the ground before takeoff and despite assurances that the ventilation would start to function once the engines were on it was still 28 to 30 deg C in that part of the cabin for the whole of the flight. Intolerable really and extremely uncomfortable. Also the return flight was 2 hours late due to an earlier aircraft switch. Don't even consider sitting in the rear of their 757-200's. To be fair my experiences on their 737 aircraft have been ok.



Jet2.com Customer review :  14 November 2012 by Ian Fraser (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Have made 5 flights this year with Jet2, mainly LBA - AGP. Last flight out had to turn round due to cracked windscreen. No problems just swapped to another plane at LBA. All flights have been very close to being on time with the exception of the last flight, we were only 3 hrs late after all the problems. All planes very clean and had the new locked upright seats (no longer get a seat back in your lap), well staffed. Failure to weigh cabin luggage at the gate, is becoming a problem, cases weighed at check in, but not if taken direct to gate. taking longer to load, they need to weigh every case.



Jet2.com Customer review :  13 November 2012 by C Gray (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

MAN-BUD-MAN - Everything was fine with these flights apart from the pantomime of boarding the aircraft. There is insufficient space in the old style overhead bins for the hand luggage on board. On both flights 10 bags had no space and on MAN the cabin crew began writing surnames on paper hand towels before handing bags to the ground crew. Only a few baggage receipts were returned. Staff at BUD were much more professional but this still adds a 30 minute stressful delay to the boarding process. Answer is be sure to board early which in BUD means lining up in a cold marquee on the tarmac.



Jet2.com Customer review :  12 November 2012 by M Mc Kinney (Ireland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew in September return Belfast to Palma. Really enjoyed both flights. All on time and the in flight staff excellent. First leg to Palma had about 30 guys on a stag do and for a 10am flight staff served them far too much drink and by the time we arrived several of them were really drunk. However staff still attentive to the rest of us. By far the best thing are the fixed seats so the thoughtless people who just have to lie back for a 2hr flight can't do it now.



Jet2.com Customer review :  25 October 2012 by B Sumper (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

First trip with Jet2. Booked our flight to Funchal back in February and paid for extra legroom, guess what, all extra legroom seats were occupied when we boarded. Friends who joined us for the last week of our holiday and booked flights (without extra legroom) later than us were given extra legroom seats on the same flight as us, when this was pointed out to the cabin crew all we got was a shrug of the shoulders. Never again!



Jet2.com Customer review :  23 October 2012 by Peter Baldwin (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Newcastle to Paphos on October 14th, returned on October 21st on the same 757. Both flights were very pleasant and comfortable. Check in at Newcastle quick and efficient and onboard the young cabin crew pleasant. Although slightly delayed out of Newcastle, we were only 10 minutes late. On the return flight we arrived 30 minutes early and the cabin crew were equally attentive. The only setback on this holiday was the situation at Paphos airport. We had to queue for 1.5 hours in a poorly air conditioned departure hall before we were eventually checked in. I believe this was the result of too few check in desks being available. When several more were opened the queue started to reduce more rapidly.



Jet2.com Customer review :  23 October 2012 by E Taylor (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew return from Glasgow to Tenerife (with extra legroom seats). No problems either way checking in. Cabin crew on both flights pleasant and welcoming. Flight slightly late in leaving Glasgow but no real problem. Would fly Jet2 again.



Jet2.com Customer review :  9 October 2012 by T Murray (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew Manchester to Gran Canaria return-excellent aircraft cabin crew, flight deck crew very informative during flight. Departures and arrivals on time-excellent!



Jet2.com Customer review :  5 October 2012 by A Beeby    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

BLK-FAO and BLK-AGP. Two return journeys out of Blackpool and the service and punctuality of the flights was good. Very friendly check in staff, fuss free boarding, presentable aircraft with reasonable legroom, and most cabin crew friendly and proficient.



Jet2.com Customer review :  5 October 2012 by H Kent    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Five of us flew from Manchester to Palma return. Both flights were delayed, the return by 6hrs. Outbound we were changed to a 'Strategic airline', onto a plane that had no hot water so only cold drinks were available. Furthermore, one of our party pointed out to Jet2 staff that one female about to board was drunk (she had collapsed onto the floor in the queue to board). The staff response was "she'll be ok after some coffee". As no hot drinks were available that was a joke. Also the Strategic aircraft did not provide the extra leg room that our pre booked seats would have done. Whilst we all know that delays can happen, one each way of a trip is too much. I suggested to a member of Jet2 staff that perhaps they should consider some new aircraft in view of what had happened, and her response was "well you'll have to start paying more". Hardly a positive and business like response to a fed up traveller. I would have expected staff to be better trained in how to deal with customers.



Jet2.com Customer review :  4 October 2012 by A Waters    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

My return flight from Paphos was arranged via Thomson, I have no idea why I couldn't fly back with Thomson, the reason was not explained and they still charged me 320. I have never flown with a budget airline before and it would not be my choice to do so in the future. Uncomfortable seats, very little choice re food options, staff refused to take euros, staff caused a fuss about me having only 20 note because they had no change. No entertainment (although you could buy an entertainment kit at 7), naive staff with very little experience, confidence or charm. I would not want to be caught on a Jet2 flight where there was a problem as I don't think their staff could cope. A dreadful experience I won't be repeating, albeit I had no choice in the first place.



Jet2.com Customer review :  29 September 2012 by A Campbell    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

GLA-TFS-GLA Could not fault this airline as it provided a very decent service. Both flights were on time/early. Check in took about 2 minutes. The legroom is tight but is what you expect. Not cheap though!



Jet2.com Customer review :  24 September 2012 by T Hall    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew Leeds to Berlin and return. Flights slightly late departing but still arrived on time. Yes their aircraft's are not the newest, but have all had interior cabin refit which seems to provide more than ample legroom for a loco airline. Always find the Jet2 cabin crew amongst the friendliest. No qualms flying them again.







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