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Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports



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Jet2.com Customer review :  8 June 2013 by Allen Wood (Scotland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Edinburgh to Faro, both ways on time, the plane was clean and the cabin staff excellent. My problem started when we came out to the foyer of Faro airport and there was no rep to tell us where to find the transfer coaches, and then we spotted this small wooden sentry box stuck away in the corner with a dim light on the top where we eventually were told where to go. I have travelled abroad 60 times all over the world and this is the worst customer service I have had.



Jet2.com Customer review :  3 June 2013 by A Gemmell (Scotland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Just returned from Tenerife with Thomson but used the Jet2 flights. Very nice welcome by several staff at Glasgow. Sadly, flight delayed on return and not give much info as to reason. Nice planes with good legroom. Only grievance is that like other operators, Jet2 have fallen into the trap of overcharging for drinks, to a point it is clear they just want to 'fleece' you. I accept they need the income but I do wonder if reducing prices would still make good money.



Jet2.com Customer review :  30 May 2013 by Andrew Newbould (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Whilst overall travelling with Jet2 is adequate, the Seats are the most uncomfortable I have ever had to use. The seats on the planes which we have travelled on are more suited to short haul flights and not for medium haul flights to Cyprus. The only reason now for us to continue using you is the proximity of LBA to York which is where we live. Prior to using you we travelled to Manchester and flew Cyprus Airways. Airbus aircraft's are far comfier.



Jet2.com Customer review :  30 May 2013 by Gordon Hartwell (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

3rd trip with this carrier and every flight delayed, some severely. Outbound flight: delayed due to 'slot restriction'. Inbound flight: all aboard on time then pilot stated. Quote: 'we noticed a technical problem on landing so will have to have it checked, it should definitely be no more than 90 minutes, we thought it would be better if you all return to the terminal building!' Off we trudged. Why not have the technical problem looked at before boarding? 6 hours later we again boarded only to be 'ordered' quite aggressively by the pilot to take our seats in 10 minutes otherwise due to 'duty restrictions' the flight wouldn't be able to take off! There were many couples trying to organise young children made to feel awful as they attempted to get their seats organised as quickly as possible. Rather rude, aggressive and often unhelpful staff, and including it has to be said their pilots and aircrew.



Jet2.com Customer review :  29 May 2013 by L Simpson (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew from Palma to Leeds on Saturday 25th May 2013. Departure delayed 12 hours from 11.05am to 10.55pm and during that time we were shown appalling customer service. Kept on board in fairly high temperatures for 3 hours with a small cup of water handed out and very little information. Eventually told plane would not be flying and so we had to get off. Put in a hot 'holding room' without sufficient seating and with no vending machines for food or water. We had all gone 9 hours without food and one small glass of water. By 4pm the plan was to schedule another flight, meanwhile they planned to put us all on a coach to a hotel. At 8pm we were back at the airport and despite promises of a 9pm flight we didn't get on the (same) plane till 9.30pm only to discover once on the runway that there was now a fault with one of the doors and we had to return to the airport. This was fixed but then we were told we had lost our take off slot and had to wait another 30 minutes. In the end it was 10.55pm. Staff were nice enough. We will never use Jet 2 again simply because being cheap isn't enough.



Jet2.com Customer review :  29 May 2013 by J Lace (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

LBA to Faro, 13/05/2013. Plane was dirty going out and coming back, seating on plane hard and uncomfortable. Would I travel Jet2 again? Don't think so.



Jet2.com Customer review :  28 May 2013 by K Flannagan (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew to Palma Majorca on 20 May 2013, circled Palma airport for a good 35 min. Told airport was busy, when talking to other passengers off other planes seem like nobody else had problems. On the way back cabin crew miscounted passenger total 5 times, in the end missed slot and had to wait on plane for 1 hour. Arrived back in Manchester and had to wait for 2 hours 10 min for baggage. No information given out about anything, the staff are totally useless.



Jet2.com Customer review :  21 May 2013 by Owen Jones-Cruickshank (Scotland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

EDI-ALC-EDI. At Edinburgh: Very quick check-in, especially considering that we were a group of 14 school kids! Flight was 40 mins or so late, plenty communication from staff, but no explanation. Flight still managed to land in Alicante on time though! On the plane, staff were friendly and helpful. All in all, it was a good flight. At Alicante: Check-in was slightly slower, but still better than most airlines I've been with. Plane delayed by an hour or so, no explanation or communication from staff. On board, the flight left quickly and staff were helpful and informative as usual. Flight landed 35 minutes late. Also, the food was great but overpriced.



Jet2.com Customer review :  21 May 2013 by T Rowell (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We had a holiday in Albufeira Portugal, 29/04/2013. We flew from Newcastle to Faro, the jet2 staff at both airports and both flights were excellent. Transfers to and from airport very good. This is the sixth time we have travelled with jet 2 and we would certainly recommend it to our friends.



Jet2.com Customer review :  20 May 2013 by Lynsey Kelly (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

We booked a very last minute flight and hotel through Jet 2 at Glasgow Airport after another travel company let us down after booking a package holiday through them and subsequently lost our holiday with them after they changed the flight details and did not notify us causing us to miss our flight and holiday. The staff at the Jet 2 desk in Glasgow Airport couldn't have been more helpful and salvaged our holiday as we were left with no alternative options through our original travel provider and extremely disappointed. Can't rate the level of helpfulness of the Jet 2 staff enough and will defiantly be booking through Jet 2 again.



Jet2.com Customer review :  20 May 2013 by M Taylor (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

First time flying with Jet2 for a mini break to St Petersburg, Russia on 10 to 13 May - very impressed. Staff friendly, seats allocated, enough leg room and baggage allowance of 10kg. I would recommend this Jet2 trip to St Petersburg.



Jet2.com Customer review :  17 May 2013 by J B Herbert (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Like John Prater we were on flight LS634 to Tenerife. Flight was cancelled in Tenerife, jet2 were brilliant and within an hour of being told of cancellation we were on our way to a hotel for the night with evening meal and breakfast. That night we got a text from jet2 to say what time we were being picked up the next day.



Jet2.com Customer review :  15 May 2013 by A Spicer (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Return flight from Manchester to Pisa and can't speak highly enough of the airline. From online booking through to on time departures was all excellent. On our return flight last Thursday when about 30 mins from Manchester there was a problem with cabin decompression and the oxygen masks were deployed. The cabin crew remained professional and this kept passengers calm with no panic. We descended to 8000ft at which point the pilot came on apologizing for causing concern and thanking passengers for remaining calm. We landed shortly afterwards at Manchester albeit with a fire engine escort. All the crew including the pilots saw us off the aircraft and there were plenty of Jet2 reps at the carousel. Any airline can deliver in normal circumstances but we saw first hand how they coped when things go wrong and that's when you really do want them to deliver.



Jet2.com Customer review :  15 May 2013 by A Brock (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Glasgow to Faro (Portugal) on a package deal to Brisa Sol Aparthotel in Albufeira. Flight out was hassle-free and smooth, the plane quite comfortable apart from the usual lack of elbow room. Where Jet2 fall down a bit is on arrival at the airport - on exit from the arrival area, there should be a rep at the exit to point you to the Jet2 desk, but if there was we didn't spot them. The desks themselves were over at the side wall of the exit hall, in the opposite direction to the main doors so we had to double back to find them. Given somewhat vague directions to the bus park. Over main problem however was with the car hire arranged through Jet2 Car Rental. Flight back was OK, although that plane was a little less comfortable than the outward flight - the seats seemed rather hard. We could do without "Radio Jet2" assailing us constantly while waiting for take-off though, thankfully silenced during the flight. Overall fairly good experience, would certainly use Jet2 again, with just a little attention to detail could be excellent.



Jet2.com Customer review :  14 May 2013 by Graham Bates (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

2 May, East Midlands - Lanzarote. Flight on time, plane clean, staff friendly and helpful. Seating fairly good and pleased to see recliners removed as it saves any arguments. This was the first time on jet2 as fed up with Thomson etc attitude that customers are a necessary evil. Will recommend, its a pity they don't fly from Birmingham.



Jet2.com Customer review :  6 May 2013 by L Barlow (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew with Jet2 to Malaga in August 2012. Check-In at Manchester is a breeze from the ground level check-in and staff are always friendly. From check-in to departure lounge always in less than 15 mins. Flown with Jet2 ten times in the past 7 years and flights have always been on time. Flew on one of Jet2's 737-800's, interior of the aircraft brand new, modern and comfortable with great legroom! Again service given by the cabin crew is excellent, with good prices on food and duty free items. Flying with them again this year to Murcia and can't wait! Will always fly with Jet2 as they are our first choice and offer great flight times at great prices!



Jet2.com Customer review :  6 May 2013 by Stephen Garrett (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew to Tenerife South and return from Leeds/Bradford Airport. Flight out had a short delay and the return flight more or less on time. The seats were really uncomfortable and lacked padding but leg room was OK for the 4 hours and a bit that we were in the air. Why is it that when Jet2.com allows large groups of same sex passengers, they have trouble with them? This happened on the outbound flight with copious amounts of alcohol being sold to this particular group and then, a member of the flight crew having to read the riot act to some members for the group for their use of bad language. Don't serve them the booze in the first place!







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