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Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports



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Jet2.com Customer review :  24 June 2013 by J McLean (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

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Value for Money

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Staff Service

Catering

Recommended

We have just returned from a Jet2 holiday to Crete. Flight was dreadfully uncomfortable both ways. Return was made much worse by unruly child kicking my seat for a large portion of the journey. Not Jet2 fault but seats are so basic and uncomfortable. Flight on the way back, the staff ran out of food, we had pre-booked a meal but again same as on the flight out to Crete. Not value for money. The staff were not the best we have experienced. All in all we would never book Jet2 again.



Jet2.com Customer review :  24 June 2013 by D Macbean (Scotland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

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Staff Service

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Recommended

Boarded at Glasgow and first announcement was to say we were delayed 55mins. Arrived at Palma airport to be met at baggage reclaim by a jet2 rep who directed us to the other end of the airport where we would meet another Jet2 rep who in turn sent us to a travel desk where staff gave us an envelope and sent us back along the airport to meet yet another person. Pointed in the direction of coach 229 which we eventually found and after some unclear dialogue with the Spanish coach driver boarded our transport. Totally unacceptable and completely different to the return journey at holiday end when we were accompanied by a jet2 rep from hotel to airport. At the airport check in was very good, as was Glasgow, return flight good. It was the coach transfer at Palma that disappointed us and our fellow travellers.



Jet2.com Customer review :  24 June 2013 by Lynda Laybourn (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

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Recommended

We were very impressed the best flight we have had. From arriving at Newcastle Airport checking in which was a pleasure seeing smiling faces and so quickly. The plane was much better very comfortable plenty of room. Cabin crew excellent nothing too much trouble. When arriving a Faro your staff waiting straight away to get us forwarded to our Hotel. Returning to Newcastle first class again. Will always use Jet2 now.



Jet2.com Customer review :  22 June 2013 by John Fossey (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

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Recommended

Travelled on the same flight as the previous poster. LBA-IBZ. Forty plus men on a stag party seated all round the cabin. Some were drunk when they were allowed to board. As soon as the seat belt signs were turned off they were standing in the aisle making it impossible for people to use the toilets. The cabin crew were selling them drinks even though they must have known they were already drunk. In fact one man sat next to my partner managed to consume 8 gin and tonics and 2 Barcardi and cokes. They were rowdy, shouting to each other and the cabin crew ignored them. I always thought that it was a criminal offence to be drunk onboard an aircraft but the cabin crew must have thought otherwise. Totally unacceptable behaviour from grown men, and from Jet2's cabin crew.



Jet2.com Customer review :  22 June 2013 by R Matthews (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Manchester to Tenerife, June 2nd, return June 9th. Great from check in at Manchester to our destination and back again. First time with Jet 2 but certainly not the last. Paid for extra legroom on 737-800 and found the seating comfortable. Staff at airport efficient as were crew onboard. Both flights on time.



Jet2.com Customer review :  22 June 2013 by B Hardeman (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Leeds Bradford to Gran Canaria, Flight LS477, June 3rd. Return 17th June, Flight LS478. Excellent check in at Leeds Bradford airport, good flight, pleasant cabin crew and a good return flight. First time we have used Jet2 and we have already recommended it to friends and they have booked with them.



Jet2.com Customer review :  22 June 2013 by B Nuttall (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

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Recommended

Flew on the 6.20am flight from Manchester to Palma on 15/6/2013. Booked online and had to check in 2 bags. Was amazed to be charged 96 for the bags plus 8 online charge. The four seats going out were together but surprise surprise on the return flight we were scattered all over the plane, so another 18 was squeezed out of me. When we got to Manchester Airport it was absolute chaos. Massive queues for check in that were so bad we were in danger of missing the flight and had to run like Bolt to get to the gate on time.



Jet2.com Customer review :  20 June 2013 by K Cooper (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

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Staff Service

Catering

Recommended

Check in at Manchester awful, no separate check in for us even though we had our boarding cards. Not much help at Malaga on arrival, no directions at our resort, had to find our own way to hotel. Rude Jet 2 staff at Malaga, change of plane at check in so couldn't have pre-booked seats and not even an apology or free drink aboard so will think twice before booking with them again.



Jet2.com Customer review :  20 June 2013 by J Fossey (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

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Staff Service

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Recommended

LS197, LBA to Ibiza, 5/06/2013, 8.30am. Full aircraft including families, pensioners and two stag parties. Forty men in one and twenty in the other. Not the 18/30 brigade but grown men. Worse for drink when they boarded. Seated all round the cabin not together. Drinks trolley arrived with more alcohol. All shouting and standing in the aisle. Impossible to get to the toilets. Hate to think what would have happened in an emergency. Amazed that the cabin crew sold them more alcohol. Totally unacceptable on Jet2's part.



Jet2.com Customer review :  17 June 2013 by Neil Eddie (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

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Value for Money

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Recommended

I have just posted an extremely positive review regarding Jet2 Staff based at Ibiza Airport. However, on the downside, we had a very poor outbound flight to Ibiza due to a group of men on a stag party. They appeared to have been drinking heavily before boarding the plane and were very loud throughout the flight which was not helped by the cabin crew supplying them with even more alcohol. The crew did not attempt to ask them to tone down their behaviour, which made it impossible to hear any announcements from the cabin crew of the captain. Altogether a very disappointing performance from Jet2 cabin crew on this occasion.



Jet2.com Customer review :  17 June 2013 by Neil Eddie (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

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Staff Service

Catering

Recommended

We have just returned from a weeks holiday in Ibiza and we were caught up in the backlog of the French Air Traffic Controllers strike. As soon as we arrived at the airport for our return flight we were met by a member of the Jet2 staff who explained that our flight would be delayed and she would keep us appraised of the situation and in the meantime to remain in the check-in area or wait outside the airport on the grass as it would be more comfortable than in the Departure Lounge. This we did for an hour or so when the same lady found us to ask us to go through security and into the departure area as we had a time slot in 3 hours but would be available to board if an earlier slot came up. The service was first rate throughout our 6 hour delay. We have travelled with Jet2 on several occasions and have always found staff to be helpful and we will continue to use them until the other holiday companies get their act together.



Jet2.com Customer review :  14 June 2013 by K Starks (Spain)

Rating : 0/10

Score 0 out of 10

Cabin Flown

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Recommended

Delayed for hours due to strike at French ATC - not the fault of Jet2.com. The fact that a large group of men on a stag outing who had been drinking all morning were allowed on board and allowed to stand up all the journey and allowed to continue drinking and becoming more and more rowdy - was the fault of Jet2.com. The cabin staff chose to ignore their behaviour completely. One of these men was seated next to me and he was knelt up in his seat, shouting, laughing and swearing all the way to Spain - totally unacceptable.



Jet2.com Customer review :  14 June 2013 by S Jones (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flown twice recently and both times ended up paying for 2 seats together as free seat allocation would not allow 2 together. Found out that many people were the same. Despite empty seats on the plane whole families were dotted around, sometimes with empty seats right beside them! This meant that people started to move around after take off. It also slowed down the service as families were wanting to pay for drinks etc together meaning that the crew had to run up and down with food/drinks/money etc. I think this is deliberate to push passengers into paying for seats.



Jet2.com Customer review :  13 June 2013 by S A Hall (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

3rd-6 June from Leeds/Bradford to Rome. LS331/332. The flights were excellent, the planes seemed fairly new, the staff friendly and professional. The flights were on time (a slight delay on the way back due to 2 late passengers but time was made up). The only slight complaint is that on the return journey, for some reason (whether I was just unlucky) the seat padding was very thin and uncomfortable. Luckily I had a blow-up neck cushion with me so I sat on that! My score would have been 10/10 but I had to take a point off for the uncomfortable seat.



Jet2.com Customer review :  12 June 2013 by Leslie Percy (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Leeds Bradford to Dubrovnik on 29th May returning on 9th June. Both flights a few minutes late on arrival. Ordered meals both ways, food fine. Staff good at their job, enjoyed the flights. Looking forward to the next holiday with Jet2.



Jet2.com Customer review :  12 June 2013 by A Chalmers (Scotland)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

First time we have used Jet2 holidays and we were very happy with the services provided from start to finish. Check in was very easy at Glasgow Airport, the vouchers were self explanatory and easy to print off, the staff were very friendly at check in and on the flight and at the resort. The leg room on the flight was brilliant and we didn't have to pay extra as this is the norm on the Jet2 planes. We also got 22kg of luggage allowance per person which is fantastic but even better than that, if there are 4 people on your booking the combined allowance is 88kg which can be distributed over 4 cases. On the flight the price of food and drink is also very reasonable. Will definitely be using Jet2 in the future.



Jet2.com Customer review :  10 June 2013 by G Berry (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew from LBA 03/06/13 to Barcelona. Really easy and quick check in. Flew back to LBA 07/06/13. Both flights were fine - seats, staff, pilots. Didn't have any beverages as I'm a very nervous flyer. Return landing was a little bumpy but no problems. Considering how nervous I am (and I have done long haul, not just short haul), I managed fine and I felt the crew were competent and safety aware which is important. I would recommend this company.



Jet2.com Customer review :  10 June 2013 by S Ludwin (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Recommended

Flew from Paris to Manchester UK last Thurs. Pleasantly surprised. Flight on time, seats comfortable. Good value if you can get over all the nickle and diming the airline puts you through.





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