Jet2.com Passenger Reviews and Jet2.com Customer Trip Reports

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Travelled from Leeds Bradford to Palma. 7am flight so had to be at the airport early. Plenty of staff on hand so check in only took a couple of mins. Flight was very comfy. Exactly the same on way back. Will use jet2 again in the future. Highly recommended.

East Midlands to Palma Majorca. The whole process from checking in online, baggage drop, on time departures, Jet2 staff were very friendly. First time I have flown with Jet2 and I would highly recommend a fantastic experience!

Flight from M/cr to Paris for our honeymoon. Outward flight fine. Return 5 hours late. Informed of this half an hour before boarding was due. I asked what the reason for this delay was and was told by an extremely aggressive staff member that it was due to a plane breaking down in Nice. We took this flight as it was supposed to arrive at 19h25 on the Monday. We both had work 05h30 the next day and we also wanted to arrive early enough to catch a train home rather than pay for a taxi. We arrived home at half one in the morning having handed over £60 to a taxi driver. Don't risk it.

Newcastle (NCL) - Heraklion (HER) return both Boeing 757-200. Flight was early outbound, friendly cabin crew at the door and gate to assist you to your seats, inflight entertainment was portable televisions you paid £7 for the full flight, which was decent. Landing in Heraklion was fine, baggage came quick and the cabin crew said goodbye and thank you to everyone. On return, the engines failed at the runway so we could not depart, the air conditioning was broken so everyone was wafting the Jet2 safety cards which made a racket, and when the engines started and air con was fixed, we departed and the captain apologized and offered everyone a free drink! Arrival in Newcastle was early, baggage took 40 mins to get to belt. Overall good experience with Jet2 and will defiantly fly again.

Travelled with husband and our parents from LBA to Malaga 15.8.12 - 22.8.12. Outward journey delayed 45 mins due to faulty aircraft - inward journey delayed 3 hours due to aircraft breakdown. On way back people sent to gate to queue 1 hour before boarding - hot and uncomfortable in boarding area. We had to queue again in the walkway to the plane - very hot - no need for that number of people to be herded inside as boarding was in stages and staff could have waited until the walkway was clear before sending next customers. Attitude of staff - dreadful. Communication - dreadful. Will never use this airline again - just not good enough.

We also pre-booked extra leg room seats only to find when checking in online we were separated, after a quick phone call we were allocated new seats without a problem. We also found baggage check in at Glasgow and Palma very quick and efficient with pleasant and helpful staff. I would certainly use jet2 again in fact have booked to go to turkey in October.

MAN-FCO. I have never heard of Jet2.com until we travelled as a group on company ticket. It seems to be the only airline connecting Manchester and Rome directly. It is a 'budget' airline - so I didn't come with any high expectations. Food and drinks on board were just fine. Though the airliner could do with less in-flight announcements to make the journey more peaceful.

Manchester to Dalaman July 2012. Both flights on time. Very friendly staff. Same staff on return flight two weeks later and still very friendly. Clean and modern planes. Paid extra for extra leg room on outbound journey (rows 1-8) and these were really comfortable. In row 11 on return journey and this was equally as comfortable. More leg room than Thomas Cook flight I did recently. Would use again and would recommend.

Return to Palma in Majorca from Manchester Airport. Got to the departure gate and was pleasantly surprised to find a fairly small queue, made easier because it was allocated seating so not the usual big scramble you get with Easyjet. Although we hadn't paid for extra legroom, they upgraded us to the emergency exit row to accommodate another large group. The only drawback was that we were by the only working toilets on the plane so had a queue of people stood by us all flight.. The seats weren't particularly comfortable and I wouldn't fancy more than three hours in them. The plane was a refitted 757-200 which must have been about 25 years old. Flight was pleasant enough with drinks and snacks not too extortionate and we had a sandwich on the return leg which was more than passable. Had the very rear seats coming back which were more cramped and would be painful for people taller and wider than us. Both flights were on time and all the crew were helpful and friendly. Certainly better than Ryanair, although the age of the fleet means the flight wasn't as comfortable as Easyjet.

Booked our flight and seats from LBA to Cyprus - paid for extra leg room and the 6 seats together, arrived at the airport to find our seats had been reallocated. Jet2 agreed to give us our original booked seats but when we got on the flight and our original seats were taken and the air crew were a waste of time. I will never use Jet2 again. Was a frequent flyer but we stopped as it is always the same excuse.

On a flight Manchester to Venice I had booked to do online booking and as such only paid the £20 per suitcase. I then discovered I was unable to get onto the website, I contacted my booking office who said they had put a note on my booking that would enable us to check in at the airport free of charge. 3 days before we left I again contacted the booking office and was assured all was dealt with. On arrival at Manchester the queues were piling up and the minute we got to the check in we stopped our queue completely. The note had not been put on the booking, she knew nothing about it and wanted extra money from us. I showed her the email but she didn't have authority to pass us on. After 20 minutes the supervisor arrived and agreed we should pass through, no money to pay. She asked the girl to put a note on our booking for the return journey. Our return journey from Venice, everyone arrived 3 hours beforehand, hot with nowhere to sit. I dreaded getting to the desk! We were all fed up of waiting around in a space that was far too small for the queues. When our turn came the girl asked us for money as we hadn't paid at Manchester either! Yet again, out came the email which she read, after much deliberation she also let us through.

Flight from Manchester to Dubrovnik, 24th June. Despite flight being delayed by 4 hours at Manchester with faulty nose wheel on an old A320, baggage not loaded, and not received at Dubrovnick. Spent whole of 7 day island cruise without own clothes and personal items, having to buy essentials in country in day before cruise started. No Jet2 Agent at Dubrovnik, and reception by their staff at Manchester off hand. Only means of contacting Customer Service is by post or e-mail. Jet2 take at least 35 days to respond in full. Totally unacceptable.

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