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Palma to Edinburgh 16/06/12. Arrived at Airport 2.5 hours before flight to be told that there was a 6 hour delay due to a "technical fault" which they wouldn't elaborate on. We were told to take a seat and not to check in. Although they had my mobile number there was no contact to say the plane was delayed( like they say they will on their website). Were given a paltry 10 Euro food voucher each to compensate for the delay. No further information supplied by any staff until we were waiting to board aircraft and that was being shouted at by Jet2.com staff at the boarding gate. The aircraft eventually left 7 hours late. Which was after a 9.5 hour wait for us in a very hot airport lounge. Nothing offered onboard in the way of free snacks or drinks. Basically this is a very poorly operated company who claim to be the up and coming stars in aircraft travel. Not in my eyes, they are also not cheap to fly with and their customer service was appallingly bad and reminded me of the "bad old days" of the 1980's when travel companies hid the truth and failed to communicate with their cattle, sorry passengers. Unless they start to improve and actually have some consideration for their customers, I won't be using them again.

LBA to Jersey and back. Service on both short flights was good with passengers served within the hour flight. B737-300 appeared to have had an interior re-furb which gave it a fresh clean appearance. Leg room was fine (I'm 6ft 4) as was the non recline seat. Return flight was delayed by 8 hours due to Jersey airport being closed between 8am and 4pm. Jet 2 gave all passengers an £8 voucher which covered some food and a drink. Jet 2 kept passengers informed throughout the day and were very helpful.

Booked allocated seats for my family of 3 online paying the £3.99 per person. We had hand luggage only. We boarded the plane and just as the last three passengers got on the plane they showed us that they had boarding passes for the three seats we had booked. They had not paid for allocated seating and just queued at the desk. We were then moved to three other seats. Terrible service. Will not fly with them again.

Flight from Palma to Belfast. Half hour late departing because passenger numbers did not tally with departure desk. Exorbitant baggage charges which are not displayed on the website for checked in hold baggage. 21 euros for one bag and an additional 8 euros to check the bag in online. An additional fee of 13 euros is payable if you check in the bag at the airport. To make matters worse there was so much hand luggage carried onto the flight that the cabin crew on board had to appeal to passengers to check in hand luggage to the hold (at no extra charge) because there was no room in the overhead lockers.

Nice to Leeds. Worst check-in ever. No staff there until 40 mins after it was due to open. By then 2 queues snaked throughout the hall. When 2 staff arrived the 2 queues became labelled check-in and bag drop. What is the point of pre-check-in? Myself and my son joined the security checks queue at 14.00. The plane was due to fly at 14.20 and there was no notice saying it was delayed - indeed the boarding gate was showing. No time for anyone to do duty-free, indeed no time to buy water or eat. Straight to boarding which was farcical also. Delay on plane as they dealt with a "passenger list discrepancy" (no real surprise after witnessing the incompetence of check-in). No problems on flight and disembarking at Leeds flawless. Was it down to Nice? Who knows? But not very impressed.

Appauling service outbound and inbound. Two out of 4 toilets out of action but appeared to be storage rooms for the hostesses! Refreshments trolleys x 2 took 80 mins to do the one trip around all passengers (no 2nd chances), this caused major congestion in the aisles and limited toilet use! Great baggage allowance but service the worst ever experienced with a European airline. A long way to go to catch up with Thomas Cook, Monarch and Britannia etc.

Have just returned from Tenerife with Jet 2. Excellent service. Both from Glasgow outgoing and return flights on time and comfortable. My only gripe is that there's no inflight entertainment. Would definitely use again.

Faro back to Leeds. I had flown out with BA from London. Hand baggage only. At Jet2 check-in, I was told the hand baggage was 2 kilos overweight and charged a scandalous 53 Euros for my bag to be put into the hold, plus an additional 21 Euros to print my boarding pass. As the plane left the gate we were told there was a "technical" issue. 2 hours later, still sat on a sweltering plane no drinks offered or allowed to be purchased. Eventually got back to Leeds 2.5 hours later. The plane pulled up to its gate engines off. Next thing the Captain comes over the PA to say we have been sent to the wrong gate. Another 30 minutes stuck on the plane. We eventually are let off only to wait another 30 minutes for bags. Low cost airline it certainly is not. After all the hidden extras you might as well fly with a flag carrier. At least you get a free drink.

Just returned from Lanzarote with Jet 2. Excellent service. Both outgoing and return flights on time and comfortable. Return flight half an hour ahead of schedule. Only gripe is that there's no inflight entertainment, but it wasn't an issue, especially if you know in advance. Would definitely use again.

Myself and my family flew from Glasgow to Alicante. Our first time flying with Jet2. Boarding was very good but had to wait awhile in the Jetway. Greeted by happy cabin crew who directed us to our seats. A very smooth flight with a little turbulence over the English Channel. Snacks onboard were slightly expensive but this was expected. Seats were very comfortable and cabin was red with green leather seats. Overall, enjoyed our trip with Jet2 and would fly them again in the future.

Booked from Manchester to Mallorca, paid for extra legroom - flight replaced both ways and operated by Strategic airlines. Plane has seen better days - not enough baggage space and no extra leg room, in fact most cramped plane I have been on for a long time! Cabin crew very nice, but unable to help - I got the impression that this happens a lot and feel ripped off and mis-sold by jet2.

Manchester-Rome Fiumicino return. During the booking process I was offered the option to check-in online which I chose, but was not notified at the time that there is a charge for this type of check-in. You don't find out until checking-in online, by which time it's too late to opt to check in at the desk. If you want to select your seats to make sure you and your travelling companion/s sit together there is also a charge for that. These charges ended up totalling an additional £65. Flight itself was fine, aircraft was clean and well-kept. Stewards serving food start from opposite ends of the aircraft which meant if you're unlucky to be sitting in the middle of the plane as we were, you can be waiting for up to an hour before they reach you. Rome check- in staff were inefficient and didn't explain a reason for a delay. This meant there was still a queue of 30+ passengers waiting to check-in 5 mins before the desk closed all worrying that they were going to miss their flight. This also led to a further issue which I cannot publish here due to this websites guidelines.

We flew to Ibiza on the 31st May 2012 from Leeds/Bradford airport at 08.25hrs. The passengers consisted mainly off large parties of Stag and Hen revellers who had all been consuming large amounts alcohol in the departure lounge prior to boarding. I flew with my wife, young Daughter and her 12 year old friend. There were a few other families onboard. Before we took off the Pilot announced over the PA system that the large group of revellers needed to respect that there were families travelling on board as well, and that they should respect us with regards to noise and behaviour. After we took off and reach the point where the seat belt sign was switched off, the aisle of the plane was half a length of the cabin full of drunken yobs wanting the toilet preventing the cabin crew from carrying out their duties.

MAN-BUD. Check-in at Manchester was easy and got through to duty free quickly. The aircraft - a B737-300 which was ancient in all aspects including hygiene, although seat was comfortable. Arrived at Budapest ahead of schedule but baggage was slow to come out. On the way back 45mins delay for no explained reason! But service was good on the flight and the aircraft was not so old.

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