Jet2.com

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 576 reviews
7/10
3 star Skytrax Rating
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5/10

"I got the unfriendly fare"

(United Kingdom)

Not Verified | Swift check in service with plenty of staff on hand to help. Cabin staff were well groomed and attentive. With regard to the seat I found it very uncomfortable, even for the short flight time. There seemed to be hardly any padding and the back of the seat in front reminded me of an ironing board. I pre-ordered an inflight meal (Breakfast) which was delivered promptly, wish they had this facility on TUI. The meal was tasty and came with a drink. This was a great experience as everyone else had to wait for the drinks trolley to make its way through the cabin. With regard to it being friendly low fares, I got the unfriendly fare. Not sure if it was because it was Barcelona but the flight only ticket was pricey. I’ve noticed the prices have shot up for 2024 even more,
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Barcelona
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"ground and cabin staff are abrupt"

(United Kingdom)

Not Verified | Jet2 ground and cabin staff are abrupt and unwilling to help, grumpy on our last two flights we have taken with them. I will do my best to travel with a different company next time.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Lanzarote
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Crew friendly & efficient"

(United Kingdom)

Not Verified |   First time flying with Jet2 they didn't disappoint, We flew on a new A321 neo aircraft, Crew were friendly & efficient. We got 3 drinks services going but only 1 coming home. We paid for inflight meals both ways tea, coffee or hot chocolate were included. The food was very good & hot, Drinks were good value.
AircraftA321 neo
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Fuerterventura
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"The seats are really uncomfortable"

(United Kingdom)

Not Verified | So we flew out at 6.30 am. The seats are really uncomfortable, absolutely no padding. I managed to nod off but the tannoy was in full flow for selling coffee, sandwiches etc. Next we had duty free, then half price sarnies. When the cockpit decided to let us know when and where we were, couldn't hear a thing. They need to try the selling channel a lot clearer. By the time we landed everything was numb. The coffee was appalling and cost £3.00. There was no in-flight entertainment. On the way back just as bad but we had an extra hour to endure. The staff are great but the comfort you can forget. I get they're supposedly budget given how expensive the flights were to begin with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Manchester
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a long rung above the competition"

(United Kingdom)

Trip Verified | In the UK it is pretty difficult to get a full-service airline offering direct flights to anywhere except Heathrow or Gatwick. The so-called "low-cost" carriers dominate. Having flown the competition we reluctantly tried Jet2 for our flights to and from Madeira. In many ways, Jet2 proved to be a long rung above the competition. 22kg of checked luggage and 10kg of hand luggage plus a handbag or laptop bag are included as standard. The seats are as you would expect on this type of airline, minimalist. The cabin crew were friendly and the drinks and food onboard appeared to be reasonably priced. I cannot vouch for the quality of the hot or cold food as we did not try it. Flights out and back were on time and boarding was smooth and efficient.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFunchal to East Midlands
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"as good as it gets for budget"

(United Kingdom)

Trip Verified | Easy online check-in via the APP. Lots of staff to assist with bag drop, plus not overly fussy about carryon size. New plane which has good point of lots of overhead baggage space, decent leg room for short haul but no recline on seats and nowhere to put bottles etc. Sadly the passenger seat was not clean even though we were the first flight out that day. Flight kept to schedule. Return at HER was also made easy as there were lots of staff to assist but one annoyance was that we'd flown out of T1 but arrived back at T2 so had to bus it back which added time. All in all its as good as it gets for budget.
AircraftA320 neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Heraklion
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Will never use jet2 again"

(United Kingdom)

Not Verified | We were delayed for 27 hours on 28th August due to air traffic control disruptions. We were told very late at night to either find a hotel and they would pay for it including any taxi fares and that they would let us know by 7 am the next morning what was happening or we could cancel and book another holiday and this would also be covered by them. Guess what - can't claim anything - lies all lies. On the other hand easyJet appeared to be helpful to their passengers regular texts finding accommodation and transport. Will never use jet2 again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Heraklion
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolute disgrace"

(United Kingdom)

Not Verified | I'd like to share our parents story, My dad is 65 and mum 68, they are both disabled, they have taken the kids away for a weeks holiday. They have been stuck at the airport in Palma for 36 hours with no information. I recognise that the initial delay was out of Jet2 control, but since the airline have acted disgracefully. Multiple issues including: 1. Constant confusing updates on when plane will depart meaning parents have had to stick to the airport to ensure they don't miss the flight 2. No offer of accommodation, they have been forced to sleep on the floor with two teenagers 3. Were given food vouchers which no stores accept (luckily they have been able to pay for things out of their own pocket) 4. Sent on multiple occasions to gate only to find out their plane isn't there and won't be 5. fobbed off by every jet2 staff member, including the helpline that simply stopped replying 6. been lied to constantly by jet2 who claim no available accommodation (I found 500 rooms within 2 minutes of searching within 10km of the airport), after sharing that info with Jet2 they stopped replying to me too. My parents are in severe pain from sitting for so long on plastic chairs but are too fearful to leave and go book a hotel in case they miss the flight. Absolute disgrace, I wish I could give 0
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePalma to Manchester
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"can’t understand why they lie about times"

(United Kingdom)

Not Verified | I have flown with Jet2 several times over the last 8 weeks and I have started to notice a pattern with them. I’ve had 2 flights to zakynthos and each time we are fed the same lies. Our flight is due to take off at 6:30am, doors closed before 6:15 and to be told at 6:20 that our time for take off is 7:15. Over the past year I’ve just thought that this was normal now but after flying with several other airlines this year, it’s only jet2 that this happens with. It’s always the same story from the captain over the tannoy. When I looked for this flights, other airlines advertise around 30 minutes quicker than jet2 as jet2 advertise the flight at 3hr 55, then we get told that it’s always 3hr 25. I can’t understand why they lie about times.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManchester to Zakynthos
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Awful customer service"

(United Kingdom)

Trip Verified | Flight to Tenerife south got diverted to Tenerife north as pilot couldn’t land due to wind. Yes fine annoying but refuel and try again. Get to Tenerife north and get given option to get off and pay for ourselves to get to accommodations, decided no but a lot of people did as they seemed scared that we couldn’t land there, fine they will get off. Hours late everyone still on a red hot plane and nothing happening. Whilst in this time looking on flight scanner and seeing every other plane able to land perfectly fine and getting told the wind is still too bad. Makes no sense as everyone was on time landing. 3 hours later luggage finally getting taken off and refuelling, more people choosing to get off as it’s hours gone, no water, no food and no information being given. Finally after 4 hours they are off and we seem fine to go, no luggage mess up and everyone left on plane has to go out and say which one of the bags is theirs. Then having to get moved around to balance plane, being told he still might not be able to land again and might have to come back to Tenerife north again. Luckily after 2 more attempts to land he did. Unsure how everyone else were able land and he couldn’t? Maybe his ability wasn’t as high as the other pilots? Awful customer service with information provided on the flight and being on a plane for near on 11 hours isn’t great way to spend your first day on holiday when it should of been 5 hours max. Jet2 normally amazing but have let themselves down this time!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Tenerife south
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no