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JET2.COM review :  27 July 2009 by M Fischer   (UK)

Leeds Bradford to Avignon is a good route for West Yorkshire. The electronic boarding card is great in the UK, but in Avignon they do not have the electronic swipe so you must be in time to queue up for an ordinary boarding card. If you want to connect with the rail service at Avignon, Central or TGV, you will find there is no bus service from airport to rail station and you will need to take a taxi. If you are a lone passenger this will cost you 25 euros. On the plus side the Jet 2 staff are considerate and professional. I agree with other comments about the annoying add-ons.

JET2.COM review :  24 July 2009 by Michael Pugh   (UK)

Manchester to Murcia, outbound flight slightly late. Two main reasons to moan - I paid to select the seats I wanted, at the gate my seats were changed without being asked, to accommodate a family. Its not my problem if they did not pay before hand like I did. Don't pay for bag drop! Its a waste of money and time, at both Manchester and Murcia, the normal queue for check-in was going a lot faster than the bag drop - total waste of money. B757's very old but comfortable, food overpriced but expected. Cabin crew a little on the stressed side and would forget you were there most of the time! I would fly again but my expectations would be lower and would not bother paying for extras that dont really exist.

JET2.COM review :  20 July 2009 by C Moss   (UK)

Manchester-Murcia return. Paid for extra legroom (rows 7 and 5). Impressed that this is proper legroom, but the thing that annoyed us was cabin crew expecting people who had paid for pre- booking seats together, to move seats to accommodate families or other groups who hadn't. They didn't ask us, but they did ask others. Jet 2 should make it clear on booking that if you do not check in online and therefore pay for your allocated seats, then you cannot be guaranteed to sit together - this applies to everyone. Excellent punctuality, comfortable seats, paid for meal outbound and inbound value for money.

JET2.COM review :  16 July 2009 by John Lynn   (UK)

Manchester to Malaga return B757, slightly elderly but it got us there and back. Booked extra legroom seats. Cabin crew friendly, didn't buy onboard food. Drinks on board, gin and tonic x2 and two small bottles of wine a bit pricey at £17. Ground staff at Malaga excellent at check in. For a low cost carrier Jet 2 ticks all the boxes

JET2.COM review :  13 July 2009 by Simon Channon   (UK)

Leeds/Bradford - Bergamo return. Punctual each way - I don't expect any more from a no frills airline. Best way to avoid rip-off catering is to take one's own food!

JET2.COM review :  13 July 2009 by J Dixon   (UK)

I've flown Jet2 six times - five from Leeds and once from Manchester, and have always found them okay for short flights. Flights mostly on time and prices are reasonable although they are getting a bit naughty with all the add-ons now - and especially the online check-in seat allocation if you don't pay to select your seats. However, there is a way to get around this with a bit of manipulation of their booking system and the use of several web browsers if you don't want to pay the extra or sit apart from family/friends. I managed to get 2 seats together close to the front of the plane without paying extra recently. (Or for two of you, you could have one seat allocated by the system then pay to chose the one next to it). If going away for a few days 10kg hand luggage allowance suits me, so no need to pay extra for hold luggage, use Visa Electron card to avoid paying booking charges. Snacks onboard are quite expensive. I found staff pleasant enough and comfort onboard is adequate for a budget airline.

JET2.COM review :  8 July 2009 by P Kirman   (UK)

I've just returned from a trip to Taba in Egypt with Jet2.com which was operated as a charter on behalf of various tour operators, so not able to check in online. The aircraft was a B757-200 with newly fitted winglets, but the aircraft itself was well over 20 years old, and seriously showing it's age. We paid £19.99 for extra legroom seats at the front end of the aircraft on row 2 - no seats in front, but we were side on to the loos. Considering we'd paid £19.99 and couldn't stretch out, we'd have been better off in a standard seat and saving our money! Service on-board was ok, crew professional and a hot meal provided was very average. Beware, drinks are very, very expensive, £1.70 for a small bottle of water which borders on extortion! Return flight was a different story - crew were totally unprofessional. Avoid Jet2.com at all costs. Your safety and safety is far more important that their profits!

JET2.COM review :  5 July 2009 by R Jowett   (UK)

Over the past 18 months I have travelled to my home in Spain and back 22 times. The Jet2 experience is awful. I have had delays to around 30% of my flights of up to 19 hours. Yesterdays delay from ALC was 8 hours. This is the last Straw. If JET2 want to compete with the big boys, they should do it with up-to-date servicable aircraft, not those which are constantly breaking down. The departure airport, flight and cabin crew seem fed up with having to apologise and morale is clearly very low.

JET2.COM review :  2 July 2009 by K Birse   (UK)

I agree with Colin Davis (12th May). I have just printed two of my friends boarding cards - they were automatically allocated seats at different ends of the plane. On checking other seats, there were seats available for them to sit together. Jet 2 are deliberately splitting up couples to gain extra cash from their fare payers. I am travelling back myself from Tenerife to England, and no doubt when I print my boarding card off we will be separated, however with a good book no need to worry. Why dont Jet 2 be honest when advertising prices of fares. Is this a relatively new idea as we have not had this problem in the past?

JET2.COM review :  2 July 2009 by P Owen   (UK)

Travelled with Jet2 to Alicante and back. Very old 757 with poor legroom, no aircon on return journey. Refreshment prices a rip off, did not buy anything on principle. Plane full of stag and hen parties, spread all over plane due to rip off booking system. First and last trip on no frills airline.

JET2.COM review :  14 June 2009 : by Keith Jones

We use Jet2 regularly PRG-LBA. They are the worst low cost airline for the "add ons' so really almost at full service airline charge. Despite their old Boeings, staff are generally pleasant and helpful and they take West Yorkshire seriously - more than can be said for BMI, Easyjet, Ryanair, KLM-Air France etc. So, despite this very bad "add it on" policy, they are a good option for those of us who live in West Yorkshire.

JET2.COM review :  9 June 2009 : by D Garner

Convenient flights from Leeds Bradford, with their own check in hall; very organised and no issues. LBA-AMS service good, aircraft clean and staff friendly.

JET2.COM review :  3 June 2009 : by I Roxburgh

We will make every effort not to use Jet2.com ever again. Using online check in for the first time we arrived at Liverpool airport and joined the relatively short queue having been told that the flight was running 1 hour late. The battleground at the check in desk had to be seen to be believed as Jet2 staff argued with customers that their hold luggage was too big in at least 50% of instances. All customers, including ourselves, argued that the measurements had been checked at home and they conformed to the Jet2 ts&cs. However, because the wheels or the handle touched the ends of the 'jet2.com sizer' they were ruled oversize and a further £19.99 was lifted from the (no longer) unsuspecting passenger. What a pity that passengers aren't supplied with their very own Jet2 sizers so they can check before they leave home!! Some passengers ripped handles off to make the bags conform to this member of staff's 'rules' another found a workmen and asked him to saw off the tiny 'legs' on hers. The inflexibility of this rule / member of staff does the airline no credit whatsoever and will drive customers away to the competition. It is lousy to start a holiday with a row but then Jet2 aren't really interested in the well being of their customers. The seat booking situation is another nonsense. We were lucky and got 2 seats together (albeit at the very back) but some families were spread all over the cabin in single seats because they chose not pay to book adjacent seats. It isn't good enough to tell us that this is what we should expect from a low cost airline - a level of customer service should be built in to any price.

JET2.COM review :  1 June 2009 : by M Tongue

I flew to Budapest from Manchester last week on Jet2 with my friend on the same booking. My gripe is on their pre-allocated seating policy. If you rely on the "system pre-allocated" seats don't expect to sit together - as the system effectively breaks up the booking and places you a row or two apart - thus forcing you to pay the £6 charge to move seats if you want to sit together. There were loads of groups and travellers split up in this needless fashion on my flight. Its pretty obvious why! And don't bother phoning the 0871 number to complain where you pay the additional charges. Come on Jet2 - sort it out - please don't become another Ryanair otherwise we'll have to add you to our banned list too!

JET2.COM review :  1 June 2009 : by M Cooper

No smiles at check-in, you felt the staff at the bag drop off were unhappy that you were below the weight limit! I have no problem with the price add-ons, we have become used to them even though they are irritating! The most unsavoury part of my recent trip to Tenerife was the attitude of a ground staff supervisor at check-in who insisted that I had not checked in (by e-mail) correctly - even though my ticket confirmed I had checked-in online. The lady had delight in insisting that I pay £12 and even greater joy when she claimed we were over by 1.5kg - more money, quite incredible as we returned with less baggage!

JET2.COM review :  18 May 2009 : by David Usher

Flown a few times from Leeds and Bradford to Murcia. Always on time. Take on own food and just buy drinks. Do not bother with extras - and judging by the way at Easter they were still trying to flog extra space seats on the plane nobody else does much either. Why they cannot be honest with the full price up front I do not know. Not including luggage is OK, but all the compulsory stuff as extras is daft. Get what you pay for.

JET2.COM review :  12 May 2009 : by Colin Davies

We have been using Jet 2 about four times a year to fly to Tenerife. Every time we use them they seem to have thought up yet another trick to extract more money out of you. This time we opted for on line check in, only to find we had been allocated seats at the back of the plane which were not together. We were politely prompted to pay another £12.00 if we wanted to change our seats to sit together. Come on Jet 2 just be honest and quote a proper fare and stop treating the travelling public like morons.

JET2.COM review :  6 May 2009 : by S Harrison

Edinburgh - Prague, return. Flights on time. Used online check in and carried hand baggage only. Jet 2 booking system is more difficult than most to get a hang of. Flights were quite expensive - small lead in fare turned into a much bigger price when taxes and charges were added.

JET2.COM review :  22 April 2009 : by C Burton

Leeds/Bradford to Barcelona return. Both flights on time, staff friendly and helpful, no problems at check in at either end. I would recommend online check in, plenty of leg room - although to be fair I'm not a giant. Choice of refreshments limited and expensive but similar to other airlines.

JET2.COM review :  17 March 2009 : by T Hall

Leeds to Sharm el Sheikh return. Flights more or less on time both ways. Leg room is tight, and for 5+hours not very comfortable. If I fly with them again to Egypt will pay for extra legroom seats. Service on board fine. Cabin crew friendly and helpful. Drinks not cheap on board,£3.50 for wine or spirits. Sandwiches or toasties £3.50 each.No inflight entertainment onboard, you can hire personal hand held players for £8. Have flown Jet2 several times,and think they are one of the better low cost airlines, although they are not as cheap as they used to be!

JET2.COM review :  4 March 2009 : by Ian Richardson

Have done many flights with Jet2 recently, mainly between Blackpool and Murcia. The main problem I notice is that all the planes are quite ancient. Otherwise I have found the Jet2 staff excellent, and they try to run ahead of schedule. The web site is generally very good but with the odd quirk. Incidentally Blackpool Airport is great and has a very friendly atmosphere.