Jet2.com review - by Daniel Jones
6 May 2006

All airlines try to be low-cost. What we call 'low-cost' is actually 'low-service'. Have flown with Jet2 a number of times (around ten now). Each time is the last, but unfortunately due to no other service and the price of British trains, I use them again and again. They are cheap. The B737s are old and decrepit, jazzed up with grey leather to hood wink the paying public. The seat pitch is so tight, it is not uncommon to see people get up on mass and try to find somewhere they can sit comfortably. I have been on flights where cabin crew had to move five blokes because they didn't fit. Extra legroom seats are 10GBP/15EU extra - a neat penny turner if you shorten seat pitch enough to force this extra tax on pax. Payment on the website requires at least 3GBP surcharge for any form of payment - so why not just up all the prices by 3GBP and stop the underhand extra taxes? Try getting a sandwich onboard. Never available, so take your own sustenance. But be warned, it is prohibited to take on your own food. I even once had a problem with the website failing during payment, despite repeated attempts. I phoned reservations and booked via them, only they wouldn't give the 'web price' despite it being a technical error with the Jet2.com site and hence impossible to book. That, to me, is pathetic service. Jet2.com are cheap. If that is your only concern, as it usually is for most of us, then you get what you pay for. It's the underhanded hidden taxes which rile me most about this diabolical low-service airline.

Jet2.com review - by Neil Harvey
6 May 2006

First time I've used Jet2.com and was happily surprised by the high standard of service. The crew were smart and attentive. Flew return from Manchester to Alicante and on both occasions the flights were bang on time., Ultimately you get what you pay for and there were no frills. They use elderly 737s with narrower seats and barely average legroom( though you could upgrade for a tenner) and no in flight entertainment. It was OK for a 2 hour 30 min flight, but would upgrade for say Tenerife

Jet2.com review - by Helen Scott
6 May 2006

Belfast to Murcia return. Apart from the very long queue at check-in in Belfast (took an hour and a half!) everything was excellent. All the staff on the ground and in the air were excellent. We will certainly use this airline again.

Jet2.com review - by P Whittaker
18 April 2006

Just returned from Majorca using the Blackpool to Palma service offered by Jet2.com. I have used Blackpool Airport previously (before it was upgraded) and found it great. However, this time it took one hour of queuing to check in - diabolical start to a holiday. The airplane was of a good standard, but the stewardesses seemed more concerned with chatting endlessly to one or two passengers than with serving snacks etc. Those of us who were dehydrating at the back of the plane had to wait whilst cabin staff carried out a seemingly endless conversation with one couple at the front. On our previous uses of Blackpool Airport, I found baggage collection to be the best part of the service, being in my house 20 mins after exiting the plane. This time, with Jet2.com, it took 40 mins of waiting for the baggage to travel the thirty yards from the plane to the carousel. When I enquired what was causing the delay, I was told it was because two planes had arrived within 15 minutes of each other. God help Blackpool Airport if they get really busy then! It doesn't bode well for their expansion plans.

Jet2.com review - by Graham Ursell
18 March 2006

I have just returned from Faro with Jet2 my 5th trip with them, the previous ones being to Amsterdam Malaga Belfast and Faro again,and can honestly say that on not one occasion were we significantly delayed or had any cause for complaint whatsoever. If you book well in advance as with any low cost operation you get a good deal, and the service they provide is adequate for the length of flight.We always find the crew to be friendly and helpful and try as I may I cannot think of anything worthy of a complaint. We are travelling to Venice in May with Jet2 once again and based on previous experience are fully expecting a trouble free journey once again. Maybe we have been lucky as some others on this forum don't appear as happy as we do with the service. But in my opinion Jet2 are a very good airline providing a decent service and unless I experience anything different in the future Jet2 shall continue to be my number one choice for air travel.

Jet2.com review - by Terry Fletcher
15 February 2006

Truly terrifying experience Leeds to Palma, Majorca. Big stag party allowed to board, despite some of them being much the worse for wear. Crew warned some of them about their conduct before the doors had even closed. Nevertheless they still served them with more booze and, not surprisingly, they became more rowdy, foul mouthed and aggressive. Cabin crew disappeared to the front of the plane leaving passengers at the back to their fate as two of the party started fighting. No action taken by crew and police not called on landing. When we complained the steward asked "What do you expect me to do at 30,000ft". How about refusing to allow them to board in the first place even if it does mean a delay while you throw their bags off? Looked like they took a chance to avoid plane losing money sitting on the ground. Absolutely no meaningful response from Jet2's Customer Relations (Note NOT Customer Service) Dept. Flew back from Mexico last month with Thompson and six police were called to deal with passengers ten rows in front of me and I did not even realise there had been a problem. Shame Jet2 are so weak- kneed with far more disruptive passengers. but, again, it is hard not to believe they did not want to lose time giving statements to the police in Majorca.

Jet2.com review - by Sue Allen
26 January 2006

I don't know if anyone else has noticed but Jet 2 have cut the baggage allowance down to 18 kilos from 20. I know that it doesn't sound much but if you do find that your bags weigh 20k then that is an extra £10.00 excess. I appreciate that they allow you 10k for hand luggage which is more than generous but who the heck can fit 10k worth of stuff in a bag that measures no more than 46x20x23cm. I like Jet 2 and have never had a problem either booking or flying with them but I feel that this underhand penny pinching is out of order I only noticed by accident, I was booking a flight for a friend and when I printed the details off they weren't very clear because my ink is low. I scrutinised it carefully and noticed this change. I am not sure when it came in to force but my allowance in March is 20k as I booked last June. If I booked it yesterday for March then it would have been 18k. There will be many people on the same flights with different allowances depending on when they booked and I'm sure that this will cause confusion and conflict.

Jet2.com review - by Martin Krell
21 December 2005

I have to completely disagree with people complimenting Jet2.com, I have had an awful experience with them (February 15th 2005, shall never forget that day) when taking my poor 80 year old mother who has Motor Neurone Disease on the last flight of her life from Manchester to Gatwick to enter a residential nursing home near my sister, down south. Their website was most unclear "at that time" regarding the booking of disabled passengers and the combination of this and their procedure at Manchester Airport being completely different from that of British Airways, involved me in a £15 admin charge to so call "change the booking", my poor mother had to walk up two ramps to get into the check- in hall after being advised by Jet2 that access and distance from outside were easy. They also didn`t provide the wheelchair until after check-in which I was informed by very rude Jet2 staff "that was the airline`s policy". I emailed many times after the event and in my opinion, Jet2 were ruthless and completely uncaring the way they replied to me!!

Jet2.com review - by Brenda Twist
2 November 2005

Manchester to Budapest. Excellent - no wait at check-in, flights on time, staff good, reasonable choice of food available. Only niggle - when returning from Budapest airport, a scrum to be first in line when check in opened - why, I don't know because all seats are allocated randomly in fairness to those who haven't got big elbows!

Jet2.com review - by Brian Marsden
26 October 2005

Flew with Jet2 from Manchester to Venice and return. Check in at Manchester not very organised and took over 45 minutes due to priority given to Gatwick passengers. Wrong destination printed on boarding pass resulted in some friendly discussions with security but this discrepancy was not noticed by any Jet2 staff - so much for security !. Flights in both directions were punctual and the seating was as comfortable as you could expect in a geriatric aircraft. The selection of on-board food for purchase was very basic and expensive. Even serviettes have been dispensed with. All things considered, two reasonably stress free on-time journeys. Value for money ? Certainly , but then again, I was travelling on a promotional fare. What more could you want ? Well, from a safety point of view, a feeling of confidence in the cabin crew for one. Both flights were staffed with the legal minimum cabin crew of 3. One reasonably experienced and two that were blatently raw recruits who did not seem to know where anything was. Although the load factors were low (71% outbound and 48% return) the crew really struggled to provide even a basic service to all the passengers. None of the crews I would descibe as passenger friendly and that goes for the flight deck crews also, as not one announcement was made from the flight deck other than to the cabin crew to be seated. In my honest opinion, Jet2 are a very low service airline offering punctual and comfortable services to a good range of destinations at affordable prices. However, professionally they are not in the same league as Monarch Scheduled even though their fares (Jet2) are considerably higher, particularly on the Manchester to Faro route.

Jet2.com review - by Richard Buckley
26 October 2005

MAN-VLC return, at very convenient times for us. Grubby "Premium" parking at MAN in the rain, surly shuttle-bus driver, dumped at T1 arrivals, battled against the grain to T1 ground level departures. Use the train to reach MAN if you can. Rapid check-in at MAN, dismal waiting in T1 (like waiting in an amusement arcade), bus to remote stand, got wet at both ends. Efficient crew, but lost 20mins on sector to VLC. Very slow check in (45min) returning from VLC, incoming flight 20min late again, lost more time to MAN. Luggage reclaim at MAN T1 very slow. Overall a decent flying experience but they seem to have trouble keeping time. Flight finishes for the winter but resumes next summer in very inconvenient timings. Paid-for food on-board very limited.

Jet2.com review - by J Anderson
26 October 2005

Just flown return from Manchester to Faro with Jet2. Had never heard of them before but could not fault them. Took off on time (both flights) and crew were very good, although they did split up an elderly couple to accomodate a family with baby which I thought was pretty poor. There was no need to split the couple up - one of the baby's parents could have sat elsewhere. Would fly with them again.

Jet2.com review - by Nigel Gorski
7 October 2005

Leeds - Barcelona - outward 18 September, return 25 September, In flight experience, positive, doors closed on schedule, arrivals ahead of schedule. Smart B737-300 with polite and professional crew. Checkin at Leeds slightly slow but was speeded up by additional agents - wait approximately 15 minutes. Smooth check in at Barcelona, but beware, the handling agent is ruthless at applying baggage allowances (are they on commission?) - we were both below the limit but were not excluded a protracted weighing process including hand baggage! All in all a positive experience, many premium carriers could learn a thing or two from this slick operation!

Jet2.com review - by Aldo Jaworski
2 October 2005

LBA/VCE return. Staff friendly and very much an airline with attention to small detail. Flight on outbound left on time and arrived 5 mins ahead of schedule into Venice Marco Polo. Seat 14A exit seat was great and from asking around the rest of my group (24 in total) everyone was happy with their seats. One small gripe - the aircraft are old 737-300's not the best in the world and interior very grubby and could do with a revamp but this is down to Channel Express. Best seats on the aircraft are row 1A/B/C 1D/E/F 12 (only two seats on each side) and 14A and 14D exit seats - no kids allowed - pay the tenner it's well worth the upgrade and if you ask nicely on the inbound they give them away for free out of VCE

Jet2.com review - by Nigel Gorski

28 September 2005

Leeds - Barcelona outward 18/9 return 25/9. On both flights the staff were smart, aircraft was clean and the doors closed bang on schedule. Flights arrived slightly early (despite strong headwind on return flight). Checkin at Leeds was slightly slow but more agents added so wait was in reality only 15 mins. At Barcelona no problem either, but beware, the BCN handling agents are ruthless at checking baggage weight - (are they on commission?) and this slows down the process even for those of us who were within the limit! I'd suggest that even 'premium' carriers could learn from this slick operation.

Jet2.com review - by Megan Thomas

24 September 2005

Man-Lgw, overall view is good, check-in was quick and efficient, aircraft was fine, Crew were friendly. One concern, after working in the airline industry for several years, was quite surprised to see that after the cabin crew had armed the doors for the flight we were sat waiting for approx 20mins before the cabin crew did any kind of announcement or the safety demonstration.

Jet2.com review - by Russell Edwards

24 September 2005

AMS - LBA. Utterly appalling. Flight cancelled after prolonged delay in Amsterdam. Refused food or refreshment (in breach of regulations) Refused overnight hotel accommodation (in breach again) and all passengers kicked out of the airport and ultimately forced to sleep on the floor around Schiphol public areas. Told we had to queue again and essentially fight it out first on a first come first served basis for the free spaces on flights the following day. There was absolutely no representation from jet 2 whatsoever and frankly… I have no intention of letting this matter lie. People need to be made aware what will happen to them if things go wrong.

Jet2.com review - by Russell Edwards

13 September 2005

Have flown Jet 2 on several occasions and have found them to be an excellent ariline. They have the edge on the other low cost carriers, by allocating seats at check-in. Brilliant if travelling in a group as I have done on a few occasions. Cabin crew very friendly and chatty, if time permits them to be. Very professional attitude and certainly they have had a lot of emphasis on customer inter action. Choice of food very good and excellent value for money. (Wizz Air take note). Aircraft very clean and tidy, even for a quick turn round. Would recommend Jet 2 every time. Must say about there check in at LBA, though. Have a dedicated check in area and at busy times the queues are horrendous. Check in at any desk for any flight. Not very good in my estimation. Luckily for us, we got there when the queue wasnt too long. However, another 10 minutes and we would have had little time to spare to get to the gate. The queue was around to the arrivals hall and didnt seem to be moving very fast. 8 check in desks and only 4 open. Just need to brush up on this aspect and then they would be flawless.

Jet2.com review - by Jeroen van Marle

9 September 2005

Had a good return trip Prague - Belfast with them; not very cheap but better than the alternatives anyway. What I really like about them is the Low Fare Finder overview on their website; not many budget airlines have this, just an overview of all prices in the month (excluding taxes though) so you can easily pick the cheapest if the exact date is not very important.

Jet2.com review - by Andrew Kay

6 September 2005

MAN - AMS. Check in both ways was a dream and flights both on time. Paid half the price of KLM with none of the dreadful KLM Schipol check in queues on return. Clean cabin interior, friendly staff and arrived both ways without being deafened as I normally am on the old Fokker70/100 KLM use. Better experience with Jet2 than with quite a few other so called premium national carrier airlines.

Jet2.com review - by Samantha Lancashire

8 August 2005

MAN-EDI return - both ways we were early, check in staff very helpful (there was a huge queue but they took passengers who were boarding shortly to the front of it!). Smart and friendly staff, clean plane and no problems. BMIBaby, are you listening?

Jet2.com review - by Craig Thomas

3 August 2005

I've flown with them before and the check-in/flight was fine. But beware booking online. I booked four passengers from Manchester to Murcia and because I did not get a confirmation of the booking despite waiting several minutes I went back to the beginning. A window pops up to say that by doing this you will cancel your booking. I pressed yes to this and started again but still no confirmation of booking (it said the booking was being processed). I then checked the e-mail and low and behold two bookings had been made (considering this was for four passengers this was quite a lot of money). I contacted them telephone first thing the next day. They will tell you that it will take 5 days to investigate this and that, subject to them agreeing, will re-credit your account but charge you £30 for the privilege! This is terrible and just wonder if this is a deliberate ploy to squeeze more money out of customers. Needless to say that I shall be seeking out other airlines for this route.

Jet2.com review - by Andy Maynard

25 July 2005

Used Jet2.com again in July, this time Manchester to Amsterdam. As with every Jet 2 flight I have used, flight was on time both ways. Cabin crew very smart & professional( unlike some other loc - cos). Manchester check in very quick & friendly. Amsterdam check in , self service, seemed to work ok. Aircraft slightly old, but with leather seats, reasonable economy pitch & very clean inside. No hesitation in using Jet2.com anywhere

Jet2.com review - by Gary Kitchen

22 July 2005

LBA-Barcelona return. Having promised myself never to fly again last year after yet another bad experience on a different carrier I found myself reporting to LBA for a short trip to Barcelona. The whole experience with Jet2.com has restored my faith in airline travel. For only £70 return, we were checked in very quickly, left on time and had a very pleasant flight out - even enjoyed watching the cabin crew dealing with a stag party who were boisterous to start with but were calmed down and handled superbly by two stewardesses who obviously know their stuff. The return flight was even quicker checking in, and being on a quiet day we had plenty of room with two seats each. Can't praise them enough and will use them again.

Jet2.com review - by Neil Bilsborough

1 July 2005

Have flown Jet2 Manchester-LGW-Manchester and cannot praise them enough. Having checked in at 6.10 for the 6.55, we were in LGW by 7.50 and I was in Maidstone Kent by 9.30! The £30 return fare as opposed to £60 worth of petrol and a 5 hour drive is fantastic! The cabin crew were very friendly, the morning express breakfast of coffee and a danish welcoming! I worked for BA for ten years and Jet2 certainly are giving them a run for their money.

Jet2.com review - by John Shaw

29 June 2005

Jet2 Manchester-Nice return. I have nothing but praise, excellent both ways good choice of snacks. Great staff attitude. By far the best low cost carrier I've been on and at £56 return including taxes it is really a low cost carrier.

Jet2.com review - by Donna Gee

28 June 2005

I've flown from Manchester to Alicante four times this year - and expect to go at least another three times before Christmas. My three trips with Jet2 have all been wonderful - certainly better than any charter service I've ever experienced. And different class to BMI Baby, whose ground staff I found amateurish, rude and in one case, downright aggressive. With Jet2, I and my partner have found check-in at Manchester amazingly quick and friendly, the cabin crew can't do enough to help - and we've arrived virtually on schedule every trip. The same applied on my recent holiday in Budapest (again courtesy of Jet2.) My one trip with BMI Baby was ruined by being ripped off when my travelling companion was taken ill hours before the flight. Another friend took her place, expecting to pay the quoted £30 fee for a name change on the ticket. No chance. When we checked in, they also levied a £40 'administrative charge' - which meant we effectively paid in full for the ticket for a second time. Not clever, Baby - and another reason why it's Jet2 for me from now on.

Jet2.com review - by Mike Williamson

23 May 2005

Leeds to Palma and return. Hve travelled with Jet2 several times and judge them best of the lo costs. This route was operated by jetx with stony faced cabin crew and seat in front broken. Cockpit door open most of flight - perhaps Icelandic registered a/c operate to different security rules. Jet2 have worked hard to build a good reputation which will be quickly tarnished with an apparent policy of subbing out to aid expansion plans.

Jet2.com review - by Robert Carlisle

30 April 2005

Travelled with Jet2 a number of times MAN-AGP (Malaga). The check in at Manchester has always been excellent, flights more or less on time, and crew friendly. I can only praise them and their friendly staff.

Jet2.com review - by Malcolm Roussak

28 April 2005

MAN-Malaga 21 April 05. Quick and efficient check in at Manchester. Aircraft was not at a gate but parked in a " holding area". Needed busing to aircraft. Left 35 minutes late, but arrived at Malaga only 10 minutes late. Aircraft was old (18 years) but it did not look it. Leather covered seats, and generally I think the interior had been refurbished. Cabin staff disinterested, but okay. Coming back, left about 15 minutes late but made up the time on the journey. Better cabin staff, and Captain more informative than on the outward journey. But yet again, bussed back to terminal. Luggage took forever to come through. Overall good experience, and excellent value. No hesitation in using them again.

Jet2.com review - by Stephen Weir

23 April 2005

Potential passengers who are not UK residents beware! I am having a "disappointing" experience with the Customer Service organization. I booked a trip for my daughter over the Web and, because she is a student and does not have a credit card, I paid for this booking using my credit card. Some how Jet2.com screwed up the reservation and made me the passenger although they did manage to use my daughters email to provide the booking reference. When my daughter advised me of the Jet2.com mistake, I immediately emailed their "Customer Service" organization requesting that it be corrected. They "invited" me to amend the booking for a further fee of 15 pounds and also referred to a possible fare change. An additional fee for me to pay to correct their mistake! I was also informed that this could only be done over the phone and not on the Web so now I would have to incur International call rates as well as increased fees! ( I live in Canada). I have now submitted numerous emails to this company and get variations on a theme in return but all concluding that I must phone them and pay up. What a crock.  Incidentally my credit card was charged in record time! It is a pity that I have to write this report because the previous postings seem fairly positive on the operational side of their business. Their Customer Service organization is either poorly staffed or poorly managed or a combination of both.

Jet2.com review - by Hedra Gladwell

21 April 2005

LBA to Venice. Checkin swift, plane left on time, but cabin would not pressurise so we had to return to Leeds to get a door seal fixed! All credit to Jet2 who kept us informed, and when told that we would have to disembark and go back to departures, we were promised info within 45mins-- 40 mins later we were informed that plane was going thro final checks and further info within 30mins-- 20mins later we were asked to reboard and we finally got on our way. The cabin crew were professional and friendly, very apologetic for the delay which, of course, they had no control over. Return flight fine, landed on time at Leeds. Only criticism is that the PA system is very faint, and we couldnt hear what the captain was saying.

Jet2.com review - by Tony Davies

21 April 2005

MAN-LGW on the 1805 flight, hand baggage only check in handled quickly and efficiently, seat allocation I agree is more civilised than easyjet or Ryanair. The boarding gate area seems to be struggling at that time of day with the number of Jet2 flights departing, a last minute aircraft change meant we ran about 10-15 minutes late. Smart aircraft outside, slightly worn inside, flight crew informative, cabin crew friendly, snacks affordable and magazine/tax free brochure readable. I think BA may have some worthy competition on this particular route as it was virtually full with a large number of people seemingly on business trips. It looks like Jet2 are building up a quality service.

Jet2.com review - by Neil McGill

13 April 2005

LGW-MAN 11/04- Overall quite impressed. Very quick and professional check-in (was told I could place my suit carrier in the cabin without having to ask!!). Pre-assigned seating meant I got a window seat as requested, and as the flight was half empty had a row of three seats to myself. Plane was in good condition (though my arm rest looked a bit worn!) and thought using the outside of the overhead locker bins to advertise their destinations was quite innovative. Crew were smart (how different to Easyjet), polite and knowledgeable, whilst the catering on board was adequate for a 45 minute flight. Arrived 15 minutes early in to MAN and was in central Manchester 30 minutes later. Only downside was the state of affairs at Gatwick- check-in area was tired and tatty, whilst the walk to the gate involved going through what looked like a side door from the duty free area. You were then taken down what resembled a rabbit warren with very poor signage to the gate area. This had obviously been designed as quickly and cheaply as possible, with no though given to the passenger experience. The gate area itself has also seen better days. However this is not Jet 2's fault- BAA own the airport and seem far more interested these days in running shopping malls than providing a quality experience to travellers!

Jet2.com review - by Jon Marshall

28 March 2005

MAN to LGW on 23/03/05 returning on 26/03/05. Outbound flight was full and computers had crashed on check in but even so, this did not delay the process to any great extent. Flight was slightly delayed due to passenger list not tallying with actual number of passengers boarded, but flight was only 10 minutes late arriving at LGW. On return sector flight was less than a third full and left and arrived early. Pleasant, efficient crew on both legs and at an excellent price. Could not ask for more!

Jet2.com review - by Tim Hall

7 March 2005

Due to snow return to LBA from AMS 02/03/05,delayed over 8 hours. Information on ground non existent. However cabin crew a credit to airline. After a testing day for all, they still smiled,had time for a chat and laugh with pax. I'd fly them again.

Jet2.com review - by Michael White

27 February 2005

We found the service to Alicante to be punctual (even arrived twenty mins early). Aircraft was clean and tidy and cabin staff smart and pleasant. Food (sandwiches and drinks ) were inexpensive and good quality. The internet booking procedure was well implemented and painless and booking early resulted in cheap fares . The return was delayed by five hours due to snow and ice at LBA and the aircraft was put forcefully on the runway causing a few shrieks of alarm but considering the weather at least it stayed there!. This is a well run and professional airline-the cheap fares are the icing on the cake.

Jet2.com review - by Alan Knight

21 February 2005

Malaga-Manchester. I tend to agree with many of the former comments regarding the crews and the aircraft relating to jet2.com. My wife and I have flown from Leeds/Bradford Airport many times and found the crews polite, efficient, and the flight has always been punctual. But the test of a good company is when things go wrong, and the ability to extend customer service to a level of assurance that passengers feel 'confident 'that everything possible is being done in order to rectify the situation. Unfortunately, jet2.com on their maiden flight from Manchester to Malaga 'lost' my suitcase and the official help-line and the Airport Staff associated with such loss failed to meet the required standards expected by us their valued clients! Firstly, the jet2.com representative at Manchester promised she would contact myself within 48hrs to inform me of progress in finding my case (this did not happen) neither did she supply me with a baggage loss reference number. Secondly, the lost /delayed baggage assistant of jet2.com promised to inform me of the outcome of their search at the airports concerned (this also did not happen) And, having been thoroughly flustrated by the progress in tracing my case (now presumed LOST by the Manchester Airport Lost Baggage Dept) I am still waiting for a written reply to my compensation claim from jet2.com customer services having waited two weeks via e-mail, and written to their Head Office seven days ago to which I have received (to date) neither acknowledgement NOR reply! In conclusion, if the infrastructure of an airline is not in place then the result of any mishap be it major OR minor will inevitably be born by the passengers themselves! And, whilst my wife and I may travel with jet2.com in the future, we prefer a more profesional approach by traveling Monarch Scheduled (a Manchester based role model for jet2.com to follow) Needless to say at this point in time we are very, very, disappointed with jet2.com's customer service! (BUT I promise to keep you up-dated written @ 20/2/05) Sorry, I was a jet2.com Yorkshire fan, now I am far from it, thus fast becoming a very disgruntled passenger!

Jet2.com review - by Fionnuala Griffiths

11 February 2005

My daughter now lives in Leeds and for us every trip with Jet2com has been excellent. We have found them by far the best of the budget airlines. They were even lovely and very helpful when I once turned up on the wrong day! We would recommend them highly.

Jet2.com review - by Margaret Dunne

28 January 2005

Why when every other aspect of the service is very good and passenger friendly do they stoop to add extra costs by using premium rate telephone contact ie. 0870 prefix. To add insult to injury one has then to endure endless advertising snippets plus constant apologies for the high volume of calls that are being received - perhaps the extra revenue could be used to employ more staff, thus reducing the waiting time and extra expense incurred by passengers.