Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

Starting from the check-in counters at BOM which were overcrowded and short of space. There wasn't enough seating space at the gate. Flight delayed with no reason given. Half the passengers were boarded on buses which stayed at the gate for around 30 min without moving. Turned out the airplane had a fault. Some passengers had confusion with seat allocations. Poor leg space and no inflight entertainment. Departed over an hour late. Did not serve the VLML meal that had been requested. The Fruit Platter meal only had one serving of fruit, the rest was the same as other meals. They do not load enough pillows and blankets for all seats, so get yours before other passengers realize. All in all, totally avoidable.

We recently flew Jet Airways from New Delhi to Nepal and back. Ground staff were terrible and were completely confused that we had 2 extra bags. We told them repeatedly to just tell us how much extra we needed to pay. The worst was coming back from Nepal. We were put in a holding area in New Delhi. The staff would shout, "You go sit for 30 minutes." We were not told why. Finally told that Air France agent would be there in an hour to talk to us about the extra bags. He came after over an hour, but didn't know what to do. After 2 hours we paid. I asked for a receipt and was told I could get one at the gate. I didn't try to get it as was afraid that it would cause another big wait. People were being sent back to the agent because he didn't put his name on the ticket or didn't circle the flight. I just wanted out of there. Then 2 of the bags were sent to Salt Lake City (We live in Nashville) with a different name. Thankfully the tags were right and we received them the next day! Never again!

London-Bangkok via Mumbai and back. I cannot find words to describe how bad this airline is - the staff poor, food inedible and as for the transfer in Mumbai, lets just say I would never step foot in that airport again. I read a lot of reviews on Skytrax about Jet Airways and thought surely they can't be that bad - trust me they are worse!

Travelled SIN-DEL-SIN and found it to be much better than the so called premium airlines on this route. Hot and delicious food served which really was tasty. Lot of English and Hindi movies to choose from. Comfortable seats and enough leg space.

BOM-PNQ and TRV-BOM in Economy. All flights on time. Very efficient and friendly check-in and on-board service. On the TRV-BOM flight tasty warm meal was served.

Morning flight to Chennai from Singapore on the 737-800. The seats were a little cramped but otherwise it was ok, after take off my TV was not working so I told the flight attendant and she said she would reset it, that happened 5 times then she said there was nothing she could do about it. I have taken this route several times and they give the same food. I was not satisfied with my flight even though it was very cheap.

Flew BLR-BOM-DXB return on B737s. All flights on time except BOM-BLR which was delayed 20 minutes. Aircraft interiors clean and well maintained. Leg space was quite ok though it was a bit difficult to get into a comfortable position. Flight attendants did their job efficiently, one of them on the DXB-BOM leg was cheerful and interacted very well with the passengers. Food was awful on the DXB-BOM flight and above average on others. Portions were small. Entertainment system on the DXB-BOM flight conked off and was reset, but did not work properly.

EWR-BRU-BOM-BKK. Staff were extremely friendly on-board. Seats were very comfortable on board their A330s. Transit at BRU was quick and efficient, even if a bit crowded. I found the food and crew on the flight to be very attentive. Will definitely fly Jet Airways again.

Flew Bangalore - Coimbatore return. On the way out, I got the newest Boeing 737 they had, which was fabulous. Although the flight was just 30 minutes long, they managed to come around and serve us sandwiches and drinks. The crew were excellent. Return was on the ATR. Flight was good, though the quality of Buy on board meals has to increase a lot to match the quality expected. Both flights left ahead of time and arrived well ahead of scheduled arrival.

Return flight Singapore and Delhi. SIN to Delhi leg was pleasant, not great. Delhi to Singapore was awful. Food was poor but the clincher must be when they raised the air-conditioning temperature because they ran out of blankets. For a 5 hour long red-eyed flight where you would be trying to get some sleep, it was hot. Crew were unable to help as they said that passengers felt cold and there were insufficient blankets to go around. First time on Jet Airways and last. Only thing salvageable were the crew.

Flight 9w476 from Goa to Mumbai on 20th Feb and was extremely disappointed. Check in was average where staff looked harassed and were impolite. Inflight food service was pathetic, passengers were served a cold pastry vegetable patties which were inedible. 20kgs baggage allowance even for international passengers. Wont be using Jet Airways again.

SYD-AKL, evening flight. I'm sure the seats have been moved even closer. I am big, but I don't think I have grown taller over the last 10 months. I had to sit with legs apart, not enough room to put knees together. Flight only 3 hours so was not bad, considering the price. The 1 bag 10kg carry on not enforced, making for very slow loading and off loading. Only one surly staff member.

I'm a frequent flyer on SIN-DEL-SIN route. While the in-flight service and the crew have been impeccable, the plane quality has deteriorated. Travelled couple of times earlier last year on A330 with quite a lot of leg space (which is good for me considering I'm 6'1'') but they stopped it in between. Now, they are back to the Boeing 777 with 3-3 configuration with cramped seats. Taking the night flight out of SIN after a long work day makes the whole journey painful. Plus if its code sharing with Qantas flight from Australia (which they do quite often), the plane becomes cramped up with long lines for toilets. Hope they bring back the A330 on the route.

I travelled from SIN-DEL-SIN. Small plane. Not enough leg room. Crew were doing their best given circumstances. Lavatories awful. There were only 2 on the return. One non operational on both flights. With one lavatory operational, there was long queue in the aisle. My kids were also booked to fly on Jet Airways domestic flight. It was cancelled twice on the day. 7am flight from DEL to CHD ended up being 4pm flight for a mere 30 minutes journey.

Pleasantly surprised with my flight. Plane was clean, staff friendly. The food was lovely. Drinks were hard to get and you had to ask for alcohol, but once you had it, it was fine.. One thing I would say needed improvement was the toilets. There were not enough, and constantly a long line up (on my Mumbai - Bangkok flight it was half the length of the plane!) and this was made worse by the flight attendants trying to get through with their trolleys. There was also only one choice of film on this flight, more entertainment options would have been appreciated. Other than that, I enjoyed my flights.

Morning Departure from Chennai. Flight delayed by 25 minutes. Clean aircraft and efficient cabin crew. Hot breakfast served in flight. Got into Mumbai on time. Overall an efficient service.

Outgoing flight to Mumbai was ok - attentive cabin crew and food was a good standard. Connecting flight to Bangkok nowhere near as good as the earlier flight. Food not very nice. Return flight from Bangkok to Mumbai - very poor cabin crew - I asked for water several times and it never arrived. The attitude of one of the female attendants was unacceptable! The food was awful, some sort of omelette. Seats very worn and terrible vibration. The connecting flight to Heathrow was slightly better but I just wanted to get home. I would not recommend Jet airways and will avoid using them again. On the plus side the take off and landings were very smooth.

BKK-CCU, Economy Class. The flight was full, and passengers seemed to have an extraordinarily large amount of hand luggage - this made it seem fuller. Boarding was on-time and efficient, notwithstanding the extra security checks just before the aerobridge (no fault of Jet Airways). Lunch was okay, though disappointing that for an almost three hour flight there was no bar service (beers offered). Seat pitch on the 737 was okay. Jet Airway's IFE is now pretty inadequate - the touch-screen means that if you have an eager passenger behind you then you can feel your seat being poked throughout the flight! The plane was quite dirty - and the leather seats are beginning to crack and look tatty.

New Delhi - Dubai - New Delhi, 2 Passengers. We arrived at check-in 2 hours early, yet we were given seats in the last row of the plane. They were so uncomfortable yet one still has to pay the same for them. Our seats were non reclining and you are barely left with space to breath when the seat in front reclines. One of our seat's entertainment screen wasn't working, there was no one to fix it in spite of complaining. Other problems included crying babies, stench of the toilet, people shouting, arguing with the attendants for alcohol beyond the allowed limit, queues outside the toilet throughout and passengers ignoring the seat belt sign. I've given the staff service good reviews since they tried their best to manage things. However, they could not do much with the overall quality of resources. Neither plane, nor services were international quality.

DEL-HYD-BOM-DEL. Each flight delayed by more than an hour due to 'weather in Delhi' though all other airlines operating on time. Received SMS that the flights were delayed 10 min before boarding which is useless. On board service spotty with the crew more concerned about applying makeup and chatting. You get a tiny cup of water and that's it - have to pay for everything else. Planes have clearly had rows of seats added as there is little to no space between rows. The worst part however was the ground staff. Check in at BOM with rude and uninformed agents who could not checks bag onto ANA codeshare flight to NRT which resulted in a 2 hour ordeal at DEL to get back, go through security wait for check in counter to open and recheck bag in again. This airline has gone downhill - will use Indigo next time.

SIN-BOM-LHR-DEL-SIN. Chose Jet for the price and economy seat pitch. The 32 inch economy seating pitch really helps when you are 6 ft 5. The inflight service is very funny to watch. You will get a choice of curry or curry (vegetarian or non vegetarian) for your meal unless you pre-order what they call a 'bland' (western) meal. At every port, the check in staff seemed to be under trained, over zealous, and the whole experience was simply 'bums on seats now'. However, if you want a cheap, mostly satisfying flight, I can recommend Jet Airways.

LHR-BOM on newly configured B777-300. Terrible. Reconfigured to 3-4-3 there is really not enough width to sit comfortably, and the still advertised foot rests have been removed. Under seat is also filled with obstacles to stretching out, which all makes for a most uncomfortable flight. Flight attendants were hiding from customers pre-flight as they seem to be bored of all the complaints - they didn't even do a seatbelt check. Food passable, in flight entertainment is actually reasonable. But overall a great disappointment.

BKK-BOM-LHR-DEL-BKK in September. Cheap tickets in sale gave good vale-for-money, but food/service/aircraft-cleanliness has deteriorated in the past year. Security and dirty-terminal at BOM continues to let the Jet-experience down, especially compared to DEL on the way back, hope they will switch to what appears to be a new terminal under-construction? Late check-in at LHR-T4, due to multiple-closures of the M25, was dealt-with efficiently and I just made the plane, which was parked at the far-end of the building. Despite qualifying for Silver-FF on Jet-Privilege early-September, I'm still waiting on my card/upgrade-pack, hope they'll improve next year!

JFK-BRU-MAA, later followed by LHR-BOM. The JFK-BRU leg of the flight was quite pleasant, with the entertainment system (JetScreen) working perfectly. Their new A330-200s had a well-cleaned cabin, as well as well-designed seats. Flying from BRU-MAA, I would actually say that it was better than the first segment, with better food and crew. First flight was on time, the second horribly delayed. Flying from BOM-LHR was one of the worst experiences I had had on Jet Airways, flying their 777-300. The entertainment worked horribly, as well as the fact that the crew were rude and inhospitable. Other than that, the flight was fine. I would recommend Jet Airways as a wonderful combination of Western efficiency and Eastern hospitality!

We reached the Toronto airport 3 hours before departure so we could get a good seat. Staff were rude and unfriendly. We requested a seat as far away from the washroom as possible. Onboard, the seats that we got were next to the washroom. This is the last time we will be flying Jet.

CCU-DEL. Reached Kolkata airport 50 mins before flight departure, there was a long queue at the counters, with no announcements or arrangements to give priority to passengers with upcoming flights. Staff rude and unfriendly. When I reached the front of the lie they didn't allow me to board as they had closed the boarding. I had to book next flight and wait 3 hrs. Really bad management by the staff.

Jet Konnect evening service from Chennai to Coimbatore. Flight originating from Kolkata. Had to wait near the ramp for close to 10 minutes after boarding the bus as cabin cleaning was in progress. Once boarded, FA's were efficient in ensuring that all passengers take their seats without any delay. They had a passenger relocated to another seat from his existing one near the emergency exit as he could not understand English or Hindi and they could not communicate the procedure of opening the emergency door to him. Smooth take off and landing. Overall good value for money.

Delhi-Mumbai-Delhi return in Y class. Check in and bag drop off at airport was fine, but staff was not friendly and helpful. They did their job but nothing special. Boarding was smooth and quick, in flight service was fine but again nothing special, food was pretty average. There is no IFE for 2 hours flight. bag was arrived on time. If you can manage your expectation and understand this airline will take you from A to B, nothing more than that, then it is your airline.

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