JET AIRWAYS customer review :  20 November 2009 : by Andrew Jones   (UK)

Just returned to Heathrow from Mumbai. Jet's check-in procedures at Mumbai were prehistoric. Every detail from the passport had to be typed in, not scanned. When it came to boarding the same thing happened. Each boarding card was read manually and the details typed in laboriously. Hence, checking-in and boarding took far longer than necessary and at 2 o'clock in the morning it isn't a lot of fun. Also our party were given seats spread around the aircraft. Only when we got on board and after playing a game of musical chairs did we manage to sit next to our partners. All this should have been possible at check-in time. I was not impressed.

JET AIRWAYS customer review :  5 November 2009 : by Jim Salter   (Australia)

Chennai - Singapore B737-800 Business Class. Despite the chaos at MAA check-in and immigration were a breeze. Lounge operated by an outside company and had plenty of seating and tables to work from. Boarding was usual chaos with numerous passengers pushing and shoving to get through three different checks before boarding the bus to the aircraft. Once seated drinks served and flight departed on time. Despite being a 737 the flight had international configuration (cradle seats, not lie flat) with in-seat AVOD. Legroom was appalling as it looked like they had jammed in another row of business class. The seat was fine except the lack of legroom and a very bad foot rest which did not come up high enough to do anything except cause significant pain when the seat reclined. Supper was served but I did not eat as the flight departs Chennai at 1am. Service attentive but not intrusive.

JET AIRWAYS customer review :  30 October 2009 : by R Bithal   (UK)

LHR-BOM-BKK. Upgraded to business class for reasonable fee at LHR. Nice flat beds, crew good, but IFE only average. Had an issue where a passenger was taken ill, so had to stop in Budapest for 5 hours. Missed connection in BOM, had to wait 8 hours in the worst business lounge I've ever been in (one of those you can pay to enter). Can't believe no Jet lounge in hub airport. Staff on ground very poor, not interested in assisting, just dump in rubbish lounge and leave. No hot food offered. Jet staff didn't know that lounge had shower until I asked independent lounge staff. BOM airport is a bit of a nightmare, totally chaotic, surly security staff and poor facilities. To sum up, in the air pretty good, but if there's a problem, pray for help because Jet ground staff weren't interested. If a long stay in BOM airport then make sure you have something to do!

JET AIRWAYS customer review :  28 October 2009 : by R Dunigan   (Canada)

Mumbai - Doha in Business. Check-in a breeze with friendly ground staff. Shared lounge in BOM okay. New B737-800, crew friendly, attentive, well groomed. Dinner service good with several choices and tasty food presented well. No IFE on this flight, curious as the plane was equipped with individual screens in C cabin.

JET AIRWAYS customer review :  24 October 2009 : by W Macdonald   (UK)

Return London/Delhi in economy and happy with the flights. IFE was very good with a wide choice of films and games. The food was good - a choice of Indian or Continental. The seats were comfortable and there was a foot basket below the seat in front.

JET AIRWAYS customer review :  21 October 2009 : by A Mathur   (UAE)

DXB-DEL in business class. Normal seats on Boeing 787-800, no flat beds. The food was so awful I had to return it. The seats though wide were uncomfortable, very limited IFE, service was ok, no amenities kit. The only good part was the limo service to DXB airport, DCA lounge in Dubai was the only place where I had some food before the flight.

JET AIRWAYS customer review :  14 October 2009 : by D Hiralal   (Switzerland)

Geneva to Bangkok via Mumbai in c-class. The service and seating in business class on the GVA- BOM-GVA stretch was outstanding. Herringbone configuration, lie flat seats. Duvets and pyjamas provided, excellent food - only two lavatories for whole c-class. Bangkok to Mumbai flight was a nightmare - inexperienced, careless crew. Bags were kept on seats unattached and blinds were not opened on landing. The real minus point of the trip is Jet Airways european hub Brussels - crowded and not user friendly. Very long walk between terminals and not well indicated. Jet has a great intercontinental product, a mediocre short haul product and is let down buy its hub in Belgium.

JET AIRWAYS customer review :  14 October 2009 : by Peter Edmunds   (UK)

LHR-BKK return through BOM. Nice clean 777, plenty of leg room good size screen to watch the films. No amenity pack on both legs apart from headphones. Inflight service is better than many, food was excellent. Entertainment system operated till the last minutes of the journey and very user friendly. Mood lighting nice gimmick, toilets kept clean and full of towels. Another reviewer said the muzak can be annoying and I agree. I would gladly use Jet Airways again only after something is done about the transit in Mumbai - that lets down the whole experience.

JET AIRWAYS customer review :  30 September 2009 : by A Mistry   (UK)

London - Mumbai return. Great service on way out, smooth check-in, flight on time. Food excellent, flight attendants coming around 2 or 3 times for drinks. Entertainment on screens also good. Lots of leg room on both flights, flight attendants checking toilets and mood lighting was great.

JET AIRWAYS customer review :  9 September 2009 : by R McCarthy   (Australia)

SIN-MAA-CCU Economy, CCU-DEL-BOM Business, BOM-PNQ-BOM Economy, BOM-SIN Economy. Only SIN-MAA (B737-800) and BOM-SIN (A330-200) planes had been fitted out in the airline's new style, and these were very nice. The service on packed 737 coming from SIN to MAA was quite rushed and at times brusque. When a passenger asked the FA why landing cards had not been distributed, she got a rather weak 'we got busy, and I forgot'. FAs tended to be forgetful about special refreshment requests on SIN-MAA route. Other flights had acceptable to pleasing levels of service, though the BOM-PNQ-BOM route seems like it could well become JetKonnect or JetLite in the future, as no refreshments are served on either outgoing or incoming legs. The major letdown of Jet Airways operations is that they still have many of their jets in the old- configuration. MAA-CCU-DEL-BOM-PNQ-BOM sectors all with no IFE. I think Jet Airways needs to prioritise its onboard in order not to lose customers over to Kingfisher, and other carriers.

JET AIRWAYS customer review :  8 September 2009 : by R Hamirwasia   (Canada)

MAA to YYZ via BRU. Service MAA to BRU was indifferent at best. Despite flying business class, there was no service on our side of the cabin till we buzzed the flight attendants for the basics such as water and amenity kit. Service BRU to YYZ was better and more what I expect flying in a premium cabin. Crew was attentive and went out of their way to provide us with great service.

JET AIRWAYS customer review :  8 September 2009 : by J Lisaka   (USA)

JFK to Brussels. New airplane with mood lighting, comfortable seats, foot hammocks (not just a gimmick), wide range of entertainment on seat back screen, pillow, blanket, good wine, towel service etc. Flight attendants were not spot-on and there seemed to be a little tension between staff members which slowed down the overall food service, also toilet ran out of paper mid-flight.

JET AIRWAYS customer review :  5 September 2009 : by S Chandrasekaran   (USA)

JFK-MAA return A330 economy. Courteous crew, however incessant "muzak" while takeoff and landing. Limited meal offerings. No Continental Non-Veg or Veg options, for instance. Those options were available, I was told, only for the premium cabins. Screaming children contributed to high decibel levels. Seats remained in reclining position during landing and during meals.

JET AIRWAYS customer review :  2 September 2009 : by J Ignatius   (UK)

LHR-BOM return. Check-in smooth and hassle free on both flights. Baggage allowance 46kg per passenger on this sector, which is more than enough. Equipment was a reasonably new B777-300ER on both flights: tidy interior, sufficient legroom, and good IFE system. Cabin crew were enthusiastic and friendly on both flights. Food great. The only negative point is their website which didn’t allow me to check-in online.

JET AIRWAYS customer review :  30 August 2009 : by R Clark   (UK)

London to Mumbai and on to Goa with JetLite. We found every aspect of service excellent. The only slight gripe was that the meals on the return flight from Mumbai to London were not of the same standard as those on the outbound journey. We normally shop around for best value on flights. We opted for Jet Airways on this holiday based on cost compared to other airlines and the convenience of flight times.

JET AIRWAYS customer review :  12 August 2009 : by U Naresh   (India)

Recently completed a round trip on Jet Airways from Delhi to London on B777. The outbound was in Business - on the return I was upgraded to First. Generally in Business the product has remained the same, service standards top notch and so was food. A real disappointment is the disposable water bottles which are tiny 100ml bottles. On my return, I was flying First class having never experienced this before. I was thoroughly disappointed. Upon leaving the AA Admirals lounge at Heathrow, there was no escort to the gate and each passenger had to stand in serpentine queues. Upon boarding, the crew looked rushed. Jet First is generally empty, and had mostly upgrades. The seats are great, so is the screen, and the noise cancelling headsets. The wine list has all the top wines and spirits and some nice cocktails. The food is identical to that in business class except on different crockery. There were no hot/cold towel service at any point of the flight. Pyjamas and inflight kits had to specifically asked for. In addition, there was too much noise from the galley of cutlery and movement for one to get a decent nights sleep, in fact there was very annoying. No breakfast, nor juices nor beverages were served in the morning despite this being listed in the menu. Coffee was only offered once upon request. The crew seemed in a hurry to secure the galley for some reason. Overall, my impression of Jet First was very poor. I would not pay a 100% premium over the business class price for this.

JET AIRWAYS customer review :  9 August 2009 : by M Sheriff   (UAE)

MAA-DXB Boeing 737. Seats very cramped, meal good, inflight entertainment system is excellent. Check in staff excellent and friendly - airhostess were not fast reacting and had a "Just another flight" attitude.