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JET AIRWAYS Passenger Reviews and Customer Trip Reports |
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JET AIRWAYS customer review : 16 March 2010 by Jayanta Ray (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Poor service on LHR-BOM-CCU return. The connecting Jetlite / Jetkonnect flights were late. No
one bothered to ask the passengers if they were ok. Service on BOM-LHR-BOM was below par - it
is certainly deteriorating. IFE and meals not great. At BOM check in took 45 minutes despite
having web checked in.
JET AIRWAYS customer review : 16 March 2010 by A Wilson (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
We have just returned from a trip to India involving 4 Jet Airways business Class flights, 2
international and 2 domestic. The service, punctuality and food were all very good. The cabin
and flat bed comfort compares with most major airlines. The cabin crew could certainly teach
many European or American airlines a lot about service.
JET AIRWAYS customer review : 12 March 2010 by Manoj Bhattarai (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Only one thing I liked about Jet Airways is its fare, otherwise service is worst. Crew members
unfriendly and food quality awful. I travelled from JFK to KTM twice via this airline only
because of its fare and my economical constraints. Seats are ok but transit hours are too
lengthy at least for a trip up to KTM. This should be the last option in your list.
JET AIRWAYS customer review : 5 March 2010 by A Irani (India)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK-BRU-BOM. The first leg of the flight was good as crew seemed efficient and friendly. Seat
was comfortable too. Cost cutting measures evident. The amenity kit provided was empty with
just basic moisturizer lotion and toothbrush and toothpaste. No eye masks or ear plugs. The
sea food option was not available - I was given a substitute meal. The lounge is Brussels is
well serviced, but too overcrowded. The second leg of the flight was nothing great. The
entertainment system for business class was very limited and had an outdated choice of movies.
Again the menu card which was given to us had signature dishes by a 3 star chef but the meal
option was not available. I was offered a standard meal of Chicken Stroganoff. Again a simple
amenity like ear plugs was not available. The crew said they dont have it on flight. Just
before landing there was a snack service but again the option on the menu card was not
available. I dont see any point in handing out menu cards when they dont have anything
available from it. An okay flight but with being a 3 star airline with overpriced business
seats does not make it worth it at all.
JET AIRWAYS customer review : 24 February 2010 by Vineet Garg (India)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I have been travelling with Jet airways since 1999-2000, but their slipping quality and
shoddy service has made me really disappointed and I have started taking other airlines. My
last flight from Delhi to Brussels was delayed by 3 hours. I missed my onward connection.
There was a mile long queue at the check in counter. The staff said it was because of a full
flight - was it full for the first time? A lot of the seasoned staff has been replaced by low
cost rookies, who don't understand procedures etc. Rudeness is prevalent. During the above
mentioned delay of 3 hrs, I asked the staff as to what will I do if I missed my connection
(mine was a connecting Jet codeshare flight onwards from Brussels), she rudely said that it
was my problem and she cannot look into it. Flight was overbooked, and they had to lay off a
few passengers. My seat was changed from an aisle to the middle, during the boarding process.
When I complained, they showed helplessness. One of their ground staff came to me and said
that if I dont want to travel, I can take the next flight. Food was cold, tasteless,
insufficient in quantity. Cabin cleanliness has also declined. Avoid their international
sectors at all cost.
JET AIRWAYS customer review : 10 February 2010 by P Mitchell (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Having been a great fan of Jet ever since its inception, I have to sadly conclude that I will
not be flying with them again. The deterioration in standards is obvious - shabbier interiors,
less professional staff, poor food. What really got to me was having to wait for 3 hours on
the tarmac at Delhi for a connecting flight from Dhaka to arrive, so the aircraft could be
filled up to the gills.Even the staff agreed that standards have slipped!
JET AIRWAYS customer review : 8 February 2010 by David Howe (Canada)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-DEL-BOM-LHR. Superior service, great food and hard working. I enjoyed the linens and non-
plastic food containers. B777 would be better if it was a 2x4x2 configuration, but I guess
the seat pitch compensates. Domestic flight on a 737-700 a great experience. India airline
products are way ahead of North America now, and considering the low cost of a domestic ticket
there is no excuse for the shoddy service we get in the US and Canada.
JET AIRWAYS customer review : 29 January 2010 by R Ratra (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
JFK-BRU-DEL. Service was spotty and inconsistent. Hot towels provided on 2 legs and not
provided on 2 legs. Amenity kits given out on only 1 of 4 legs. Crew had limited knowledge of
wine. Food was pretty good, meal timing was inconsistent. Crew mostly helpful and willing but
I feel that they need better training. Jet advertises herringbone seats and never mentions the
regular business class seats - this is seriously misleading because the BRU-DEL sector gets
the standard business seats, not the new herringbone seats. Be warned! JFK-BRU good crew. No
amenity kit or pyjamas provided for night flight. Good seat layout. BRU-DEL okay crew, seating
switched to standard business class. DEL-BRU Business Class seat footrest was broken. Jet has
a 5+ hour ground halt in Delhi but apparently no one checked the seat for proper functioning
so I had an extremely uncomfortable 9.5 hour flight. Crew propped up the broken footrest with
a suitcase but that made for an uncomfortable flight. Person sitting next to me told me that
this is a frequent occurrence with Jet due to carelessness in Delhi. BRU-JFK the best of the 4
legs. Except my bags were sent to Newark even though they were tagged to New York. Jet did
deliver them to me at my hotel after 8 hours. Jet Airways Lounge in BRU very awkward seating
arrangement where one has to constantly clamber over people to get in and out. Only 1 shower
in entire lounge. Because all Jet flights converge on BRU around the same time, lounge was
packed to capacity and a severe shortage of seats. On a scale of 1 to 10, lounge rates at
about 4. Avoid Jet until they grow up and figure out how to be consistent. Poor value for
money. I think that Jet started off with brilliant service and attention to detail and it
appears to me that they are actually sliding down.
JET AIRWAYS customer review : 28 January 2010 by S Corney (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-BKK. First leg was good and In flight entertainment system great. Mumbai stop over was a
nightmare though as they took so long through transit security we nearly missed our flight to
BKK. It was not a nice experience. Second leg a much smaller plane and not great. Each meal
through the whole trip was some form of curry so if you don't like this type of food I would
recommend taking some of your own! BKK-BOM First leg was better as I learnt my lesson from the
BOM-BKK trip and upgraded to premium class for £70. The extra seat room and foot rest and nice
wine made it worth it on that flight. Mumbai stop a nightmare again through transit security.
Second leg was better but again curries all the way! The staff were friendly and in flight
entertainment and movie selection great and seats comfortable.
JET AIRWAYS customer review : 26 January 2010 by Keith Angus (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-BKK Via Mumbai. Flight from London great. Horror story at Mumbai and aircraft squeezed
onto after 9 hrs flying was disgusting. Crushed up seats, felt claustrophobic, could not get
my food tray down. Aircraft no better than a domestic flight type. To make long distance
flyers subject to a flight like this was uncalled for. Will not advise anyone to fly this
route again.
JET AIRWAYS customer review : 23 January 2010 by R Srinivasan (India)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
New York to Chennai yesterday. The flight from New York to Brussels was good. But on the next
flight, food was not good. The lunch was served 1.5 hours after flight took off and after that
there were no services at all. The flight reaches Chennai by 0030 in the morning and we were
expecting a dinner two hours before the landing - to our surprise just a small cutlet was
served. The cabin crew was inexperienced and rude. In fact, they had forgotten to serve the
lunch for two to three people and those passengers went without any food for close to 8 hours.
Even when they went to the host and asked for food, the same was not served and the air
hostess then came and pleaded sorry from the passengers.
JET AIRWAYS customer review : 19 January 2010 by Kurt Müller (Germany)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DEL - BOM in Economy. Due to fog (for which Jet Airways are obviously not responsible), our
original flight at 1250 had been cancelled and we were re-booked on a flight with ETD at 1145.
However, due to inclement weather, this flight was delayed until 1230. Boarding commenced at
1215 and we were taken on a bus ride that - to the surprise of all pax - lasted for over 20
minutes to the international terminal. All pax were finally on board at 1345 (already 75
minutes past the re-scheduled departure time) - we were off the ground by 1410. Despite being
a rather new A330 with personal IFE, no headsets were handed out. Lunch consisted of a box
(half the size of a shoe box) which contained 80% fresh air, plus two 1" x 3" cheese
sandwiches and a small slice of fruit cake. Lime juice was served in a paper cup. We finally
landed at Bombay at 15.50 and found ourselves dumped at Sahar terminal instead of Santa Cruz,
meaning another interminable bus ride. Baggage took forever. We finally got out of the airport
at 17.00 - some 4.5 hours after the re-scheduled departure time and with only 1 hr 45 min
actually spent in flight. Jet Airways have truly deteriorated over the last 2 years.
JET AIRWAYS customer review : 9 January 2010 by Keith Miller (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
The aircraft were clean and comfortable, crew couldn't do enough for me and the catering
offered excellent choice and quality. As with previous respondents, one is forced to ask why
does the Management of this airline tolerate such a very poor Lounge facility in its home
base? Such a contrast with the lounges at Heathrow and Bangkok and such a shame. It's time to
invest in an exclusive lounge at Mumbai !
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