JET AIRWAYS  Passenger Reviews and Customer Trip Reports

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JET AIRWAYS customer review :  16 March 2010 by Jayanta Ray   (UK)

Poor service on LHR-BOM-CCU return. The connecting Jetlite / Jetkonnect flights were late. No one bothered to ask the passengers if they were ok. Service on BOM-LHR-BOM was below par - it is certainly deteriorating. IFE and meals not great. At BOM check in took 45 minutes despite having web checked in.

JET AIRWAYS customer review :  16 March 2010 by A Wilson   (UK)

We have just returned from a trip to India involving 4 Jet Airways business Class flights, 2 international and 2 domestic. The service, punctuality and food were all very good. The cabin and flat bed comfort compares with most major airlines. The cabin crew could certainly teach many European or American airlines a lot about service.

JET AIRWAYS customer review :  12 March 2010 by Manoj Bhattarai   (USA)

Only one thing I liked about Jet Airways is its fare, otherwise service is worst. Crew members unfriendly and food quality awful. I travelled from JFK to KTM twice via this airline only because of its fare and my economical constraints. Seats are ok but transit hours are too lengthy at least for a trip up to KTM. This should be the last option in your list.

JET AIRWAYS customer review :  5 March 2010 by A Irani   (India)

JFK-BRU-BOM. The first leg of the flight was good as crew seemed efficient and friendly. Seat was comfortable too. Cost cutting measures evident. The amenity kit provided was empty with just basic moisturizer lotion and toothbrush and toothpaste. No eye masks or ear plugs. The sea food option was not available - I was given a substitute meal. The lounge is Brussels is well serviced, but too overcrowded. The second leg of the flight was nothing great. The entertainment system for business class was very limited and had an outdated choice of movies. Again the menu card which was given to us had signature dishes by a 3 star chef but the meal option was not available. I was offered a standard meal of Chicken Stroganoff. Again a simple amenity like ear plugs was not available. The crew said they dont have it on flight. Just before landing there was a snack service but again the option on the menu card was not available. I dont see any point in handing out menu cards when they dont have anything available from it. An okay flight but with being a 3 star airline with overpriced business seats does not make it worth it at all.

JET AIRWAYS customer review :  24 February 2010 by Vineet Garg   (India)

I have been travelling with Jet airways since 1999-2000, but their slipping quality and shoddy service has made me really disappointed and I have started taking other airlines. My last flight from Delhi to Brussels was delayed by 3 hours. I missed my onward connection. There was a mile long queue at the check in counter. The staff said it was because of a full flight - was it full for the first time? A lot of the seasoned staff has been replaced by low cost rookies, who don't understand procedures etc. Rudeness is prevalent. During the above mentioned delay of 3 hrs, I asked the staff as to what will I do if I missed my connection (mine was a connecting Jet codeshare flight onwards from Brussels), she rudely said that it was my problem and she cannot look into it. Flight was overbooked, and they had to lay off a few passengers. My seat was changed from an aisle to the middle, during the boarding process. When I complained, they showed helplessness. One of their ground staff came to me and said that if I dont want to travel, I can take the next flight. Food was cold, tasteless, insufficient in quantity. Cabin cleanliness has also declined. Avoid their international sectors at all cost.

JET AIRWAYS customer review :  10 February 2010 by P Mitchell   (UK)

Having been a great fan of Jet ever since its inception, I have to sadly conclude that I will not be flying with them again. The deterioration in standards is obvious - shabbier interiors, less professional staff, poor food. What really got to me was having to wait for 3 hours on the tarmac at Delhi for a connecting flight from Dhaka to arrive, so the aircraft could be filled up to the gills.Even the staff agreed that standards have slipped!

JET AIRWAYS customer review :  8 February 2010 by David Howe   (Canada)

LHR-DEL-BOM-LHR. Superior service, great food and hard working. I enjoyed the linens and non- plastic food containers. B777 would be better if it was a 2x4x2 configuration, but I guess the seat pitch compensates. Domestic flight on a 737-700 a great experience. India airline products are way ahead of North America now, and considering the low cost of a domestic ticket there is no excuse for the shoddy service we get in the US and Canada.

JET AIRWAYS customer review :  29 January 2010 by R Ratra   (UK)

JFK-BRU-DEL. Service was spotty and inconsistent. Hot towels provided on 2 legs and not provided on 2 legs. Amenity kits given out on only 1 of 4 legs. Crew had limited knowledge of wine. Food was pretty good, meal timing was inconsistent. Crew mostly helpful and willing but I feel that they need better training. Jet advertises herringbone seats and never mentions the regular business class seats - this is seriously misleading because the BRU-DEL sector gets the standard business seats, not the new herringbone seats. Be warned! JFK-BRU good crew. No amenity kit or pyjamas provided for night flight. Good seat layout. BRU-DEL okay crew, seating switched to standard business class. DEL-BRU Business Class seat footrest was broken. Jet has a 5+ hour ground halt in Delhi but apparently no one checked the seat for proper functioning so I had an extremely uncomfortable 9.5 hour flight. Crew propped up the broken footrest with a suitcase but that made for an uncomfortable flight. Person sitting next to me told me that this is a frequent occurrence with Jet due to carelessness in Delhi. BRU-JFK the best of the 4 legs. Except my bags were sent to Newark even though they were tagged to New York. Jet did deliver them to me at my hotel after 8 hours. Jet Airways Lounge in BRU very awkward seating arrangement where one has to constantly clamber over people to get in and out. Only 1 shower in entire lounge. Because all Jet flights converge on BRU around the same time, lounge was packed to capacity and a severe shortage of seats. On a scale of 1 to 10, lounge rates at about 4. Avoid Jet until they grow up and figure out how to be consistent. Poor value for money. I think that Jet started off with brilliant service and attention to detail and it appears to me that they are actually sliding down.

JET AIRWAYS customer review :  28 January 2010 by S Corney   (UK)

LHR-BKK. First leg was good and In flight entertainment system great. Mumbai stop over was a nightmare though as they took so long through transit security we nearly missed our flight to BKK. It was not a nice experience. Second leg a much smaller plane and not great. Each meal through the whole trip was some form of curry so if you don't like this type of food I would recommend taking some of your own! BKK-BOM First leg was better as I learnt my lesson from the BOM-BKK trip and upgraded to premium class for £70. The extra seat room and foot rest and nice wine made it worth it on that flight. Mumbai stop a nightmare again through transit security. Second leg was better but again curries all the way! The staff were friendly and in flight entertainment and movie selection great and seats comfortable.

JET AIRWAYS customer review :  26 January 2010 by Keith Angus   (UK)

LHR-BKK Via Mumbai. Flight from London great. Horror story at Mumbai and aircraft squeezed onto after 9 hrs flying was disgusting. Crushed up seats, felt claustrophobic, could not get my food tray down. Aircraft no better than a domestic flight type. To make long distance flyers subject to a flight like this was uncalled for. Will not advise anyone to fly this route again.

JET AIRWAYS customer review :  23 January 2010 by R Srinivasan   (India)

New York to Chennai yesterday. The flight from New York to Brussels was good. But on the next flight, food was not good. The lunch was served 1.5 hours after flight took off and after that there were no services at all. The flight reaches Chennai by 0030 in the morning and we were expecting a dinner two hours before the landing - to our surprise just a small cutlet was served. The cabin crew was inexperienced and rude. In fact, they had forgotten to serve the lunch for two to three people and those passengers went without any food for close to 8 hours. Even when they went to the host and asked for food, the same was not served and the air hostess then came and pleaded sorry from the passengers.

JET AIRWAYS customer review :  19 January 2010 by Kurt Müller   (Germany)

DEL - BOM in Economy. Due to fog (for which Jet Airways are obviously not responsible), our original flight at 1250 had been cancelled and we were re-booked on a flight with ETD at 1145. However, due to inclement weather, this flight was delayed until 1230. Boarding commenced at 1215 and we were taken on a bus ride that - to the surprise of all pax - lasted for over 20 minutes to the international terminal. All pax were finally on board at 1345 (already 75 minutes past the re-scheduled departure time) - we were off the ground by 1410. Despite being a rather new A330 with personal IFE, no headsets were handed out. Lunch consisted of a box (half the size of a shoe box) which contained 80% fresh air, plus two 1" x 3" cheese sandwiches and a small slice of fruit cake. Lime juice was served in a paper cup. We finally landed at Bombay at 15.50 and found ourselves dumped at Sahar terminal instead of Santa Cruz, meaning another interminable bus ride. Baggage took forever. We finally got out of the airport at 17.00 - some 4.5 hours after the re-scheduled departure time and with only 1 hr 45 min actually spent in flight. Jet Airways have truly deteriorated over the last 2 years.

JET AIRWAYS customer review :  9 January 2010 by Keith Miller   (UK)

The aircraft were clean and comfortable, crew couldn't do enough for me and the catering offered excellent choice and quality. As with previous respondents, one is forced to ask why does the Management of this airline tolerate such a very poor Lounge facility in its home base? Such a contrast with the lounges at Heathrow and Bangkok and such a shame. It's time to invest in an exclusive lounge at Mumbai !