JET AIRWAYS review :  29 June 2009 : by A Kothari   (UK)

We travelled from LHR to BOM in economy class. Going out to Mumbai the experience was excellent. Great seats, attentive crew, excellent food and IFE. The crew on the return journey were not as professional or attentive but the journey was still very comfortable. My biggest hassle was with Jet's website when trying to check in online and was unable to do so. I rang the London office and staff there helped me out immediately, but told me that as I had booked a ticket using the title 'Miss', Jet automatically assumed I was a child (!) which caused no end of problems. The same thing happened when trying to check in for our return journey from Mumbai and the staff at the local call centre seemed incapable of simply listening to find out what the issue actually was. Finally I rang the London-based number again and they sorted it out for me. Checking in online seemed pointless at Mumbai - we still had to queue for ages - which contradicts the idea of a fast check-in procedure.

JET AIRWAYS review :  29 June 2009 : by Kurt Müller   (Germany)

SIN-BOM on A330-200. Very nice cabin interior with great lighting effects. Comfortable seats and good IFE with large screens. Only sore point: arriving at Bombay at a remote stand.

JET AIRWAYS review :  9 June 2009 : by D Bhojwani   (UK)

London-Bombay. Hadn't flown Jet Airways longhaul previously so wasn't sure what to expect. Got off to a good start with orderly boarding by seat row numbers and a friendly welcome onboard. The flight wasn't full so enjoyed having two seats next to me empty on the 777. Good selection of films and music. However, was disappointed with the quality of the catering.

JET AIRWAYS review :  4 June 2009 : by Stephen Lloyd   (UK)

Mumbai to Chennai, Business class. Experience very good on this 90 minute flight. Seating comfortable with video entertainment in the arm and a selection of choices on the meal served. Lounge at Mumbai was a raised platform looking down on the hall, plenty of space with food and soft drinks. FAs attentive and smiling. As it was voting day, no alcohol was served on the plane or lounge.

JET AIRWAYS review :  1 June 2009 : by A Walsh   (UAE)

DXB-MAA-SIN-DEL-DXB. Business class is only a good regional business class product, and not really fit for the 5hr30min sector from SIN-DEL. The crew are very attentive and helpful. Food also good on all sectors. Where there needs to be improvement is the ground product, even accepting ground handling agents. The check-in at DEL with Jet staff was poor with the Business class desk initially closed, and again at boarding the marked business class dedicated fast track was also closed meaning that you wait in the economy queues both times. The most disappointing aspect thought was the Lounge in DEL - it is simply appalling, not even the provision of a bathroom. There are other far better lounges next door to the one Jet uses. I left the lounge and waited at the gate after security.

JET AIRWAYS review :  21 May 2009 : by Kurt Müller   (Germany)

What irks me about Jet Airways is their policy of wastage. Arriving from overseas with printed boarding passes for our onward flight on 9W and through-labelled baggage, they tear off your luggage tags, replace them with new ones and re-issue your boarding passes, too. (That they waste more paper by providing tags for your hand-luggage to be stamped at security is probably not their fault, but it's simply more wastage).

JET AIRWAYS review :  11 May 2009 : by S Hoose   (Germany)

HKG-BOM in Business. Jet is using the Air France Lounge in HKG with nice facilities and good food selection. Crew attentive and eager to help. Jet is using A330-200 on this service. Legroom and setup in Business Class good - new configuration is a bit overstyled and not practical at all instances. Seat reclines 180°, but you feel a bit cramped. Food & Wine was good. AVOD average compare to other airlines, selection of movies is way behind other competitors. Crew professional and friendly for the whole journey. Would recommend Jet again on this service and aircraft type - though their domestic quality has dropped over the last years.

JET AIRWAYS review :  22 April 2009 : by Vishwanathan Shankar   (India)

DEL-MAA. I have been flying Jet Airways for several years now, mostly in business. The inflight standards are deteriorating. On a recent trip from Dubai to Chennai via Delhi on Jet, the experience on the Delhi-Chennai sector was dismal. The hygiene of the catering tray was appalling with sticky plates. The hot vegetarian breakfast was food that had got spoiled and the crew were (while friendly) were clearly inattentive to some of these aspects. Most people in business who selected the vegetarian choice that morning did not eat it. The bread was stale and not heated. Evidently Jet needs to pay attention in this area for the money they charge.

JET AIRWAYS review :  19 April 2009 : by M Gupta   (Singapore)

I travelled from Delhi to Singapore on Jet airways. I was travelling alone with my baby (9 month old). I had a harrowing experience with a check-in personnel who was rude and arrogant and did not understand what kind of services Jet airways offered to passengers and seemed to have no interest in serving passengers. I asked for a bassinet seat, during check-in, which she told me that there are no bassinets available on this flight. I tried to inform her that when I travelled in 9w17 (Singapore to Delhi) I was offered a bassinet. She did not believe that is true and in fact rudely said that I am mistaken and is not possible. I was the second passenger checking-in and requested her to provide the economy front seats with little more leg-room, but she refused saying that the flight was full and the seats were already allocated. I am aware that Jet airways does not allocate seat at the time of booking and only provides confirmed seats on check-in but I could not argue with her enough and wanted to get over the check-in process as I was getting tired carrying the kid. When I entered the flight, not-only the flight had 10-12 seats empty, but also the front seats in economy were not fully allotted. Luckily the flight crew shifted me to the front-end seats and to my surprize I was also provided with the bassinet which the check-in staff said did not exist in Jet airways. The check-in staff was either totally ignorant of services offered by Jet on international routes or was just picking on me (probably I tried to argue with her regarding the bassinet). Any full service ariline should not keep such people on front-line when they cannot keep their personal egos to themselves when serving customers. In-fact this lady also refused my request to provide an aisle seat (convenient for taking the baby to toilet) and assigned me a window seat. Luckily the flight was not full and the in-flight crew help me to re-locate to the better seat. On the whole, the in-flight experience (service, ambience and food) was good, but the check-in experience was totally ruined and lingered on for the whole of the flight.

JET AIRWAYS review :  6 April 2009 : by V Dhillon   (Singapore)

Singapore to Delhi on Jet - Agreed that the aircraft is too small for this leg. Jet surprisingly does not allow online check in for families travelling with children. This seems ridiculous and I feel that families with children need this more then others. Due this rule you would have to land up probably 2 hours before the flight at the airport and you would get all crap seats as all the good ones would be already taken up by online checkins. Seats on the aircraft are too cramped and service lousy. It is not because the staff is not working. It is simply because they are very inexperienced and do not know how to manage. To make matters worse they are understaffed. A total of 3 flight attendants were serving the full economy section. As a result the first glass of water we got was 3 hours after the plane took off.

JET AIRWAYS review :  30 March 2009 : by S Damodaran   (Oman)

My recent trip on Jetairways MCT-BOM-COK in Economy class (Seat 14A) made me feel that the seating is so cramped if the front seat passenger recline which makes you immovable. Other than this hitch, found quality in food, cabin and toilet clean. FA's prompt and helpful. On my return leg COK-MCT the FA helped me move seat to the Emergency Exit door side as the allocated seat 12A was not suitable to my long leg.

JET AIRWAYS review :  26 March 2009 : by K Stanbury   (UK)

I have used Jet Airways for my last two visits to Thailand from the UK, which requires a change of aircraft at Mumbai. Whilst the Boeing 777 used for the LHR-BOM leg is excellent the Boeing 737 used for the BOM-BKK leg is disgraceful - seats falling apart, broken plastic fittings etc. However, what stands out is the blatant corruption of Customs officials encountered at Mumbai airport, where international transit clients are subjected to illegal confiscation of their duty-free liquor allowances. This happens on both outward and inward flights. Jet Airways deserves to fail on this route if they cannot prevent this disgraceful behaviour.

JET AIRWAYS review :  26 March 2009 : by Robert Denver   (Canada)

Toronto to Chennai. The leg room is good even in economy class, food decent, and the toilets kept clean. FAs are inexperienced and seem to serve only select passengers. On the BRU-YYZ leg, it was annoying to repeatedly remind them that they had missed my entire row while serving food while they were always prompt with some passengers' request. The AVOD is good when it works - on the YYZ - BRU/and back legs, many AVODs did not function which shows that Jet is getting slack with its service. Overall okay. Just don't pitch your expectations high!

JET AIRWAYS review :  26 March 2009 : by D O'Donoghue   (UK)

LHR-BOM-BLR, DEL-BOM-LHR. I found booking quite difficult on Jet website so I used Expedia for the International flights and Jet to book internals. Other than that, the overall experience was a good one. Planes clean, staff courteous and helpful, food good. All flights on time, check ins were very quick.

JET AIRWAYS review :  25 March 2009 : by M Singh   (UK)

LHR-DEL-LHR. Excellent service from check in to arrival at destination. Menu before take off, excellent cuisine, endless amount of films (western and bollywood) with wide choice of music. Really cannot fault Jet Airways.

JET AIRWAYS review :  13 March 2009 : by Sriharsha Bhat   (India)

BLR-DEL-BLR buisness class. Check in the quickest I have experienced in the recent past; lounge was decent with free internet connectivity (wifi) good selection of snacks at the counter. Cabin clean, crew attentive, good selection of food, IFE neat with good selection of programs. Return flight was a similar experience.

JET AIRWAYS review :  10 March 2009 : by Roger Willett   (UK)

I have flown with Jetair for some years now and the service in the beginning was 1st class, could not fault them but now sorry to say that the service received has gone downhill! I have just returned BOM/LHR on 25th Feb - I had to wait 2 hours for a drink, that was 1 beer, the headphones didnt work, had to wait 2 hours for a new pair after asking 3 times. The food on the flight on the way home was terrible. They have grown too quickly and if they want to keep ahead of the other airlines you need to take a serious look at this problem. They have a lot of work to do before I even think about flying with them again.

JET AIRWAYS review :  5 March 2009 : by Arun Koneri   (USA)

EWR-BRU-MAA in Economy and return in Business. Crew very attentive and eager to help. Legroom is better than some airlines and seat reclines with bottom moving forward. Transfer in BRU painless. AVOD good with decent selection of movies. It is switched on only after take off. Food good. EWR ground crew was accomodative, we were traveling with a toddler and requested the middle seat be blocked and the agent was did it without a fuss. They did mess up the child meal request on the BRU-MAA leg and blamed us for not informing them (we did get this meal on the EWR-BRU leg so not our fault). Return, traveling alone, in Business class. check in at MAA took a long time, 30 minutes to reach counter (only 1 party of 3 ahead) and 20 minutes to check me in. My request for the forward Business cabin initially declined as seats seems to have been blocked but that changed and was given seats as requested. Excellent food. Seat comfort good (180 recline) but bit cramped - a taller person would have had trouble. Overall a good experience, but for a couple of minor areas of improvements.

JET AIRWAYS review :  4 March 2009 : by T Sehgal   (Canada)

YYZ to BOM via BRU Business Class. Crew inattentive, inexperienced, and had very slow response times. No amenity kit. the crew member looked surprised when I asked for a toothbrush, on the 8hr flight. The second flight they did not have amenity kits. Pyjamas were only given to those who asked and not everyone was offered them. When I got down at Brussels the lounge was ok, and the clerk at reception actually told me to "hurry up" because there were many flights coming in that day. Prefer British Airways Club world - their inflight service, food in the lounge and showers is much better, you feel taken care of completely, unlike Jet Airways which leaves the passenger feeling like an unwelcome guest.

JET AIRWAYS review :  4 March 2009 : by Steve Splowski   (UK)

LHR DEL return. Outbound flight good, pleasant lounge. As it is a night flight meal arrived promptly after on time departure. Good quality food and wine. IFE good, big screen with good resolution. Good enough choice of films. Seat is comfortable as both a seat and a bed. Like the cotton sleep suit. Return flight not quite as good. Delhi airport is a most interesting place. Priority does not translate well. Chaos on the other hand does. DEL-LHR leg once onboard, ignoring the dreadful overcrowded lounge, was ok. Staff seemed tired, slow, inexperienced. No amenity kit, shame as the Bulgari one LHR-DEL leg was great. Slow to distribute Dom Perignon and the experience was subdued. Luggage allowance is splendid and priority baggage arrived promptly.

JET AIRWAYS review :  28 February 2009 : by Sriharsha Bhat   (India)

Business Class Bangalore-Mumbai-BKK and Bangalore - Delhi-BKK. Boeing 737 aircraft, crew was attentive and caring. Cabin was clean, IFE good. There was a good selection of alcoholic and soft drinks. Check in was quick.

JET AIRWAYS review :  19 February 2009 : by G Govindraj   (Canada)

Flew economy YYZ-MAA return, transiting through BRU. Cabin crew pleasant and courteous on all sectors. Nice touch to see the crew turn off the individual AVOD screen if a passenger is found to be sleeping to save the discomfort of bright screen while sleeping. Food quality and quantity is good, cold or warm towel service on some flights. Legroom and seat comfort good, much better than Emirates. AVOD good with very little disruption.

JET AIRWAYS review :  16 February 2009 : by Amita Sen   (UK)

Booked by credit card from London to travel Delhi-Kathmandu on 13th February at 6.45 am. Got charged twice because their web booking is rubbish. Doesn't give you enough time to complete the booking and it took 2 hours and countless attempts to succeed. Yes, was refunded after threats to sue, but staff speak little English. Was impressed when advance warning was given the day before departure that the flight had been postponed. It was soon retracted and the original schedule reinstated, only to be changed again to 8.00 am (but not on website) in the evening before the departure. Arrived at airport by 5 am since confidence in Jet Airways intentions had evaporated by then. Checked in at 6 am. The flight left at 12.45 pm. In the intervening nearly seven hours seating was available for only the last two hour. There were no annoucements, no representatives and of course not even a cup of tea. The only way to know what was going on was to have my husband telephoning me through the night, staying awake, since London is five plus hours behind India. Eventually, we were shunted into a third rate Jet Lite service, despite booking and paying for Jet Airways. To add insult to injury, food on the Jet Lite flight had to be paid for although my booking with Jet Airways had included it.

JET AIRWAYS review :  5 February 2009 : by A Kumar   (India)

BRU-DEL economy class. Boarding on time however once on-board we were on the ground for close to 3 hours owing to a medical emergency on-board resulting in passengers being off-loaded, de- icing of the aircraft and finally airport congestion owing to some runway closures at Brussels airport again due to the heavy snow-fall. As many passengers had taken early connecting flights, the cabin crew were serving cookies, nuts, chips and other refreshments along with drinks while the aircraft was on ground and switched on the IFE. As far as the flight goes, the legspace on the A330 was quite generous for economy. IFE was on demand with large screens and good sound and more than ample choice of Indian and Western entertainment options. The food with western and Indian options with generous helpings and a good beverage selection. The cabin crew were friendly and efficient.

JET AIRWAYS review :  26 January 2009 : by K Murthy   (USA)

DEL to BLR in Economy. The check-in at DEL Domestic was efficient and quick. The inflight service was excellent with very friendly FAs and decent meal. We ordered a special food plate and the staff were very accommodating.