Home Page

 

Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share






Jet Airways Customer review :  23 April 2012 by J Tarabo    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-SIN in Y Class. Overall a positive experience, flight was on a pretty new A330-200. No wait to check-in at the airport and no delays. Legroom was good and staff friendly and efficient. One meal on a 5 hr flight enough. Overall Jet are probably the best Indian airline at the moment.



Jet Airways Customer review :  22 April 2012 by A Del    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very bad experience! Flying London to Bangalore via Mumbai, return via Delhi. Travelling with 10 month old, no consideration from crew. Worst customer service, delayed connecting flights, long waiting times (45 min after arrival stuck onboard before being allowed to leave - 30 mins before stroller was handed back and another 45 mins before luggage arrived). Staff attitude was unfriendly, unhelpful and inefficient.



Jet Airways Customer review :  18 April 2012 by C Lightfoot    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In a nutshell, I can not fault Jet Airways, all 4 of our flights left and arrived on time. All luggage was successfully transferred and collected, there was enough choice of entertainment, seats were comfortable, staff very helpful and polite and the food tasted good. I checked in online so didn't even have to queue at the airport. Negatives - coffee onboard was not great.



Jet Airways Customer review :  17 April 2012 by T Alevizos    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Premiere Class BKK-BOM-MAA-DEL-BKK. Inflight experience on all 4 legs was superb, with on-time takeoff and departures, great food served on china, attentive flight attendants, decent selection of movies, clean cabin. The only glitch was a very short connection in Delhi which necessitated the intervention of a Jet Airways agent to try to speed me through customs and security. I appreciated his effort, but why didn't he just get someone to take us to the gate? Would definitely fly them again.



Jet Airways Customer review :  17 April 2012 by H Shah    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from London Heathrow to Mumbai and it was very good for economy class. Food was nice, entertainment very good as it had the latest films/music and the cabin crew were very polite. We got a connecting domestic Jet Airways flight from Mumbai to Goa.



Jet Airways Customer review :  12 April 2012 by M Lander    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-LHR in business class. Flights on time, excellent seats for sleeping. Cabin feels very spacious and was clean. Catering also good with pleasant crews. Excellent product and certainly the best on this route.



Jet Airways Customer review :  11 April 2012 by K Parker    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not sure why people complain about the food on Jet, we recently flew with them from LHR to BOM and onto GOI return, and were more than pleased. The food was plentiful, hot and tasty. We are impressed how they manage to serve a meal to everyone on the 45 minute internal flight. The seats were comfortable, the plane was clean and on time on all legs, good luggage allowance, pleasant flight attendants, reasonable choice of IFE.



Jet Airways Customer review :  9 April 2012 by Randhir Singh Bains    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-London. Inflight service was appalling. Cabin crew was extremely rude and unprofessional. The food was of very poor quality. I had one beer before meal, when I asked for another drink, I was told that since I have already had one drink, I have to wait at least 2 hours before I could have another.



Jet Airways Customer review :  5 April 2012 by A Katara    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-LHR-BOM. Food was too little and tasteless for the most part. Was served a cupcake and 100 ml of Orange juice for a breakfast meal. Only one drink served voluntarily by the crew, ask for a second and they will hesitantly oblige. The only good thing about the flights was the seat which is better than BA or AI that fly this route. IFE needs to be updated and maintained, only left side headphone worked for both flights.



Jet Airways Customer review :  4 April 2012 by P Chudasama    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-LHR. Have to say that this airline has completely lost its charm. Only one drinks service through the entire 9/9.5 hour flight. Meals were completely tasteless. The only positive was the generous luggage allowance which is 46kg. Definitely sticking to the Middle Eastern airlines for trips to India in the future such as Emirates.



Jet Airways Customer review :  3 April 2012 by P Matharu    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Brussels, Brussels to Delhi and back to Brussels. The food quality which was excellent before had declined considerably. The coffee is brewed badly and the stewardess service has dropped significantly. Just arrived from Delhi and me and several other passengers using the wheelchair had to wait for an hour for the Jet Airways staff to retrieve our luggage and no one would help us. I used to be a loyal customer but will not choose Jet Airways again.



Jet Airways Customer review :  26 March 2012 by Robin Dlanbc    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to New Delhi on A330-200. Cabin crew extremely helpful and funny. Very professional and kind. Food and entertainment was good. Flight delayed two hours due to a problem with one of the passengers, the crew kept us informed. Seat was comfortable for the 9.5 hr flight. Extremely good flight and will fly them again.



Jet Airways Customer review :  26 March 2012 by Robert Peters    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip Toronto-Chennai via Brussels, economy class. All legs were comfortable, attentive crew. Food was ok. Inflight entertainment menu was passable. BRU-YYZ sector has cleaner planes and more professional FAs. On all legs, many passengers managed to get oversized luggage into the cabin. Some even had more than the allowed number of items. Jet airways should do something about this since it is so unfair to the rest of the passengers.






PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 


 

 



top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax