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Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



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Jet Airways Customer review :  4 October 2012 by K Rishikesh    (Hong Kong)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HKG-BOM-HKG. Aircraft on the HKG-BOM leg was the Boeing 777 normally used for the London leg and not the Airbus which is the norm. Initial HKG-BOM leg was fair, though the cabin could have been cleaner and more information could have been provided about a delay that was explained only after 35mins, (a fire alarm) was malfunctioning in the cargo hold. The return BOM-HKG is the reason I will never fly Jet Airways again. Check in staff unaware that a Lufthansa Senator card is acceptable as Lufthansa is a partner airline. Be prepared for lacklustre service. The LHR-BOM leg is much better on Air India, and the HKG-BOM leg is better served by Cathay Pacific.



Jet Airways Customer review :  4 October 2012 by Rahul Chhabria    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan to Mumbai via Delhi. Booked seats on 8th row. At Check in, 24th row was allocated. No explanation or apology provided. On board the inflight entertainment system did not work. Got the system reloaded twice but still didn't work. A Cabin Crew member transferred us to the last row. After some time another Cabin Crew member told us to change seats as our current seats were reserved only for cabin crew members. Cabin Crew courteous until you ask them for a second drink. For breakfast were served a muffin! Do Not recommend Jet Airways.



Jet Airways Customer review :  1 October 2012 by Rishad Patell    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bombay to Ahmedabad on Jet. Checked in early but still given two separate seats and were not even informed of the same. Only found out when we boarded. Full flight with okay seats for 1 hour duration. Service tolerable. Flight on time. Nothing to write home about though.



Jet Airways Customer review :  28 September 2012 by K Jackman    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jet Airways Privilege is supposed to be there to reward customers but our experience is that the airmiles upgrade system is a mess and full of silly, out of date quotas. Recently my wife and I paid to transfer some air miles from our children's accounts. We both applied for upgrade from economy to business class. I was awarded an upgrade but my wife was put on a waiting list. After one week on the waiting list we took off with my wife still in economy class whilst I sat in business class. There were 9 seats occupied but 7 seats still empty in business class. When I have queried these empty seats, they tell my they have a policy of restricting the number of upgrade seats available. Also to rub to make matters worse, there was no way of checking whether upgrade seats were available, before we had to pay for the JetPrivilege miles. What a shambles.



Jet Airways Customer review :  24 September 2012 by K Moosbrugger    (Austria)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-PNQ and PNQ-DEL. Jet Airways continues to be a reliable airline with comfortable seating also in Economy. Check-in was quick and efficient both legs and the crew friendly. One criticism I continue to have is seat allocation. On most airlines when two persons are booked together they are seated together. However on the first leg Jet Airways had filled all window and isle seats with individual passengers and my wife and I had to sit in different rows, although we checked in two hours before flight. Happened to us before and I would very much prefer if Jet could make sure that groups booked together are not separated.



Jet Airways Customer review :  20 September 2012 by S Shetty    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-BKK in B737 in Y. While Jet Airways continues to be consistent in terms of efficiency, the overall flying experience with Jet has definitely nose-dived. Positives: Staff is helpful and responsive, IFE is great, good selection of English and Indian programs and movies. The flight was empty and on request I was moved to an emergency row seat with plenty of legroom and no neighbours. Negatives: No hot/cold towels, F&B service was very average, no snacks offered at the time of arrival, alcoholic beverages not offered at all during the flight, though I saw 1-2 passengers requesting for a beer and being served discreetly. Given the cost of the flight and a very average experience, I will not prefer to fly Jet internationally in the future.



Jet Airways Customer review :  12 September 2012 by Jess Fernandes    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have always traveled Jet Airways from London Heathrow to Mumbai in economy class and I have never been let down. The seats are clean and comfortable, inflight entertainment is excellent. The food is the best I've had so far and the staff are very friendly.



Jet Airways Customer review :  6 September 2012 by S Pillai    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

4 return tickets for LHR-BOM-TRV, four months before travel, for a family holiday with children in Aug-Sept. Nearer to the travel date, Jet Airways changed their flight schedule that extended the connection time in BOM to 23 hours. The alternative route through DEL with a stopover in Bangalore. We agreed to this reluctantly. 2 days before travel, they made it worse by changing the re-routed schedule, necessitating a change of plane in Bangalore. Web check-in was not possible. On outwards and return flights, the seats allocated were scattered across the plane. When we landed at TRV, they told us our baggage will arrive 24 hours later as they had lost them in Bangalore. They first agreed to deliver the bags to our hotel the next evening but they changed their mind a day later. The hotel manager had to send a car to the airport to collect the bags. Jet Airway's international operations used to be better than this. They cancel flights at short notice if the load factor does not meet their targets, leaving passengers to suffer, and knowingly leaving bags out during connections in order to depart quickly.



Jet Airways Customer review :  5 September 2012 by S Pete    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-SIN. The seats are very small (for Europeans), the staff were overwhelmed and not very friendly. The plane was old, Boeing 737-300 and not clean as expected. The serviced food isn't worth a word. Partly cold, no choice, no tea, no bun. Unfortunately the inflight entertainment was only in Indian and the quality of the headphones was even on max volume hard to understand. The worst part was the toilet with the feeling of being in a bad central station toilet.



Jet Airways Customer review :  4 September 2012 by Sheila Syed    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai - JFK via Brussels on the 17th of July and back August 30th. I fail to understand why the Mumbai outgoing service is generally poor and you see the difference from Brussels to JFK. The crew out of Mumbai were surly, even rude, the food was inadequate and terrible for an 8 hour flight. I actually carried a sandwich for the Brussels to JFK sector but was pleasantly surprised at the change in everything. The crew was cheerful, smiled a lot, chatty, and the food was good, including the generous offerings from the wine and alcohol list. Flight from Mumbai was 30 minutes late taking off but after that, on the dot and the return journey was as good. So why this discrepancy in service from Mumbai?



Jet Airways Customer review :  4 September 2012 by A Marassi    (Italy)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-MXP, Tuesday April 24th. Delay at Delhi: more than 90 minutes, without any information or communication from the cockpit. The information main panel inside the cabin, informing about the elapsed time, the outside temperature, etc. was out of order from the take off until the landing in MXP. The cabin crew assistance has been awful: soon after the meal service, all the cabin crew, without any exception, disappeared.



Jet Airways Customer review :  30 August 2012 by N Shyshkin    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-BRU. Excellent start with the check in and boarding. They kept up the excellence throughout the flight on the Airbus A330-200 with great food, amazing entertainment and very friendly staff. The flight left and arrived on time. I really appreciated the foot sack at the bottom of the seat which was very comfortable. I will be flying with them more often in the future!



Jet Airways Customer review :  30 August 2012 by V Umamaheshwar    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On Sunday my daughter and me returned to Pune from Coimbatore via Bangalore by JetKonnect. We had 30 mins to change flights at Bangalore. When disembarking at Bangalore, there was an announcement for Pune passengers to assemble on the aerobridge. Two Jet Airways reps checked and double checked the passenger boarding cards, confirmed the count and guided us through the connecting walkway to the aerobridge of the flight to Pune. How our baggage got loaded is still a mystery to me. The brown tag "Short Connect" on them seems to have done the trick. Arrived in Pune - 25 mins ahead of schedule! When we reached the baggage claim area, luggage was rotating on the conveyor belt and it took us less than 5 mins to take our bags and walk out of the airport. On the onward journey from Pune also the flights were on-the-dot at Pune and Bangalore.



Jet Airways Customer review :  29 August 2012 by R Ontario    (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Brussels to Toronto. When boarding the plane, there was an awful smell coming from the lavatory and the plane was not cleaned from the previous flight. Food was very limited and only Indian Food was available. Unprofessional service by Flight Attendants. Toilets were not cleaned at all throughout the 8 hour flight. First time flying Jet Airways, and will never fly again.



Jet Airways Customer review :  23 August 2012 by L Mansinghka    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Delhi-Mumbai-Singapore. International sectors on A330-200 and domestic on B737-900. All flights on time. One thing that stands out is the cleanliness of the cabin and the maintenance. Seat comfort, food and inflight entertainment excellent. Crew answered the calls promptly and did their job with a smile. The luggage delivery at Mumbai was slightly delayed and was the only negative point in an overall wonderful experience. Definitely recommend and would fly again.



Jet Airways Customer review :  20 August 2012 by Angelo De Luca    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DED-DEL. Short 35 min flight on 737-800, good service and attentiveness from the crew, even managed to serve a snack. First time with Jet Airways for domestic, I would recommend.






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