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Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



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Jet Airways Customer review :  13 May 2013 by Evelyn Pearson    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently flew Jet Airways from New Delhi to Nepal and back. Ground staff were terrible and were completely confused that we had 2 extra bags. We told them repeatedly to just tell us how much extra we needed to pay. The worst was coming back from Nepal. We were put in a holding area in New Delhi. The staff would shout, "You go sit for 30 minutes." We were not told why. Finally told that Air France agent would be there in an hour to talk to us about the extra bags. He came after over an hour, but didn't know what to do. After 2 hours we paid. I asked for a receipt and was told I could get one at the gate. I didn't try to get it as was afraid that it would cause another big wait. People were being sent back to the agent because he didn't put his name on the ticket or didn't circle the flight. I just wanted out of there. Then 2 of the bags were sent to Salt Lake City (We live in Nashville) with a different name. Thankfully the tags were right and we received them the next day! Never again!



Jet Airways Customer review :  25 April 2013 by J Thorn    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Bangkok via Mumbai and back. I cannot find words to describe how bad this airline is - the staff poor, food inedible and as for the transfer in Mumbai, lets just say I would never step foot in that airport again. I read a lot of reviews on Skytrax about Jet Airways and thought surely they can't be that bad - trust me they are worse!



Jet Airways Customer review :  17 April 2013 by V Rai    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled SIN-DEL-SIN and found it to be much better than the so called premium airlines on this route. Hot and delicious food served which really was tasty. Lot of English and Hindi movies to choose from. Comfortable seats and enough leg space.



Jet Airways Customer review :  12 April 2013 by Karl Moosbrugger    (Austria)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-PNQ and TRV-BOM in Economy. All flights on time. Very efficient and friendly check-in and on-board service. On the TRV-BOM flight tasty warm meal was served.



Jet Airways Customer review :  2 April 2013 by Rishab Roy    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Morning flight to Chennai from Singapore on the 737-800. The seats were a little cramped but otherwise it was ok, after take off my TV was not working so I told the flight attendant and she said she would reset it, that happened 5 times then she said there was nothing she could do about it. I have taken this route several times and they give the same food. I was not satisfied with my flight even though it was very cheap.



Jet Airways Customer review :  30 March 2013 by A Swamy    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BLR-BOM-DXB return on B737s. All flights on time except BOM-BLR which was delayed 20 minutes. Aircraft interiors clean and well maintained. Leg space was quite ok though it was a bit difficult to get into a comfortable position. Flight attendants did their job efficiently, one of them on the DXB-BOM leg was cheerful and interacted very well with the passengers. Food was awful on the DXB-BOM flight and above average on others. Portions were small. Entertainment system on the DXB-BOM flight conked off and was reset, but did not work properly.



Jet Airways Customer review :  27 March 2013 by Engel Varn    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-BRU-BOM-BKK. Staff were extremely friendly on-board. Seats were very comfortable on board their A330s. Transit at BRU was quick and efficient, even if a bit crowded. I found the food and crew on the flight to be very attentive. Will definitely fly Jet Airways again.



Jet Airways Customer review :  25 March 2013 by V Bagaria    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Bangalore - Coimbatore return. On the way out, I got the newest Boeing 737 they had, which was fabulous. Although the flight was just 30 minutes long, they managed to come around and serve us sandwiches and drinks. The crew were excellent. Return was on the ATR. Flight was good, though the quality of Buy on board meals has to increase a lot to match the quality expected. Both flights left ahead of time and arrived well ahead of scheduled arrival.



Jet Airways Customer review :  19 March 2013 by Elaine Tan    (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight Singapore and Delhi. SIN to Delhi leg was pleasant, not great. Delhi to Singapore was awful. Food was poor but the clincher must be when they raised the air-conditioning temperature because they ran out of blankets. For a 5 hour long red-eyed flight where you would be trying to get some sleep, it was hot. Crew were unable to help as they said that passengers felt cold and there were insufficient blankets to go around. First time on Jet Airways and last. Only thing salvageable were the crew.



Jet Airways Customer review :  4 March 2013 by Dina Da Costa    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 9w476 from Goa to Mumbai on 20th Feb and was extremely disappointed. Check in was average where staff looked harassed and were impolite. Inflight food service was pathetic, passengers were served a cold pastry vegetable patties which were inedible. 20kgs baggage allowance even for international passengers. Wont be using Jet Airways again.



Jet Airways Customer review :  22 February 2013 by S Davey    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-AKL, evening flight. I'm sure the seats have been moved even closer. I am big, but I don't think I have grown taller over the last 10 months. I had to sit with legs apart, not enough room to put knees together. Flight only 3 hours so was not bad, considering the price. The 1 bag 10kg carry on not enforced, making for very slow loading and off loading. Only one surly staff member.



Jet Airways Customer review :  20 February 2013 by Ahmed Moonis    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm a frequent flyer on SIN-DEL-SIN route. While the in-flight service and the crew have been impeccable, the plane quality has deteriorated. Travelled couple of times earlier last year on A330 with quite a lot of leg space (which is good for me considering I'm 6'1'') but they stopped it in between. Now, they are back to the Boeing 777 with 3-3 configuration with cramped seats. Taking the night flight out of SIN after a long work day makes the whole journey painful. Plus if its code sharing with Qantas flight from Australia (which they do quite often), the plane becomes cramped up with long lines for toilets. Hope they bring back the A330 on the route.



Jet Airways Customer review :  18 February 2013 by A Jagota    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from SIN-DEL-SIN. Small plane. Not enough leg room. Crew were doing their best given circumstances. Lavatories awful. There were only 2 on the return. One non operational on both flights. With one lavatory operational, there was long queue in the aisle. My kids were also booked to fly on Jet Airways domestic flight. It was cancelled twice on the day. 7am flight from DEL to CHD ended up being 4pm flight for a mere 30 minutes journey.



Jet Airways Customer review :  13 February 2013 by J M Packer    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pleasantly surprised with my flight. Plane was clean, staff friendly. The food was lovely. Drinks were hard to get and you had to ask for alcohol, but once you had it, it was fine.. One thing I would say needed improvement was the toilets. There were not enough, and constantly a long line up (on my Mumbai - Bangkok flight it was half the length of the plane!) and this was made worse by the flight attendants trying to get through with their trolleys. There was also only one choice of film on this flight, more entertainment options would have been appreciated. Other than that, I enjoyed my flights.



Jet Airways Customer review :  12 February 2013 by S Menon    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Morning Departure from Chennai. Flight delayed by 25 minutes. Clean aircraft and efficient cabin crew. Hot breakfast served in flight. Got into Mumbai on time. Overall an efficient service.



Jet Airways Customer review :  6 February 2013 by C Davis    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outgoing flight to Mumbai was ok - attentive cabin crew and food was a good standard. Connecting flight to Bangkok nowhere near as good as the earlier flight. Food not very nice. Return flight from Bangkok to Mumbai - very poor cabin crew - I asked for water several times and it never arrived. The attitude of one of the female attendants was unacceptable! The food was awful, some sort of omelette. Seats very worn and terrible vibration. The connecting flight to Heathrow was slightly better but I just wanted to get home. I would not recommend Jet airways and will avoid using them again. On the plus side the take off and landings were very smooth.



Jet Airways Customer review :  4 February 2013 by Rohan McCarthy    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CCU, Economy Class. The flight was full, and passengers seemed to have an extraordinarily large amount of hand luggage - this made it seem fuller. Boarding was on-time and efficient, notwithstanding the extra security checks just before the aerobridge (no fault of Jet Airways). Lunch was okay, though disappointing that for an almost three hour flight there was no bar service (beers offered). Seat pitch on the 737 was okay. Jet Airway's IFE is now pretty inadequate - the touch-screen means that if you have an eager passenger behind you then you can feel your seat being poked throughout the flight! The plane was quite dirty - and the leather seats are beginning to crack and look tatty.



Jet Airways Customer review :  31 January 2013 by Saurabh Gupta    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New Delhi - Dubai - New Delhi, 2 Passengers. We arrived at check-in 2 hours early, yet we were given seats in the last row of the plane. They were so uncomfortable yet one still has to pay the same for them. Our seats were non reclining and you are barely left with space to breath when the seat in front reclines. One of our seat's entertainment screen wasn't working, there was no one to fix it in spite of complaining. Other problems included crying babies, stench of the toilet, people shouting, arguing with the attendants for alcohol beyond the allowed limit, queues outside the toilet throughout and passengers ignoring the seat belt sign. I've given the staff service good reviews since they tried their best to manage things. However, they could not do much with the overall quality of resources. Neither plane, nor services were international quality.






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