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Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



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Jet Airways Customer review :  23 August 2012 by L Mansinghka    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore-Delhi-Mumbai-Singapore. International sectors on A330-200 and domestic on B737-900. All flights on time. One thing that stands out is the cleanliness of the cabin and the maintenance. Seat comfort, food and inflight entertainment excellent. Crew answered the calls promptly and did their job with a smile. The luggage delivery at Mumbai was slightly delayed and was the only negative point in an overall wonderful experience. Definitely recommend and would fly again.



Jet Airways Customer review :  20 August 2012 by Angelo De Luca    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DED-DEL. Short 35 min flight on 737-800, good service and attentiveness from the crew, even managed to serve a snack. First time with Jet Airways for domestic, I would recommend.



Jet Airways Customer review :  7 August 2012 by Claude Andre    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Toronto to Stockholm return from Copenhagen (Brussels to Stockholm return from Copenhagen to Brussels provided Brussels Airline). We had excellent service throughout our journey - clean planes, on time, courteous and helpful staff. Would fly again.



Jet Airways Customer review :  3 August 2012 by Sanjay Datta    (Cayman Islands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from CCU-BOM on 26th July 2012 was rescheduled just because there were not enough passengers on the flight we booked, we had an international connecting from Mumbai, so we left early and had to wait for 10 hours in Mumbai to catch our connection. Service on the flight and the service from ground staff was unprofessional.



Jet Airways Customer review :  25 July 2012 by A Stells    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the only flight I've taken with Jet (London-Delhi return) and I was really pleasantly surprised. All the cabin crew were friendly and accommodating. The entertainment system is very comprehensive, with lots of things to watch and read, and the seats were really comfortable. I especially liked the little foot rest sack under the seat in-front. The food was alright, definitely better than other airlines, but not amazing. Overall I'd definitely recommend Jet.



Jet Airways Customer review :  25 July 2012 by Saketh Rahm    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not a bad experience but not overwhelming. Flew DEL-HYD on JetConnect. In fairness, it was billed as a no frills flight. Flight left on-time from DEL, crew came by and sold snacks and sandwiches - very surprised at selling even water! Crew were okay and dealt with demanding passengers. The smile and warmth of this airline is however gone - not sure if it will come back.



Jet Airways Customer review :  23 July 2012 by Mark Segal    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Jet Airways on six separate return trips within the past twelve months back and forth between Toronto-Brussels-Delhi-Kathmandu in Business Class, except for 4 of the 24 legs involved. Every flight left on schedule and most of them landed ahead of scheduled time. This airline operates like clockwork. It is very reliable. Baggage handling has also been very reliable - even through Delhi because it is in the hands of the one airline and they apparently make sure bags are transferred when they should be. In flight service has been excellent - friendly, attentive, comfortable seating in the lie-flats and a totally adequate set of menu choices for meals. More airlines should be this good.



Jet Airways Customer review :  23 July 2012 by T Meyer    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a very good experience from YYZ to BRU and back. Excellent service, clean plane and good food. Flight attendants were very polite and professional. Better flights than some larger, more expensive airlines I have used.



Jet Airways Customer review :  9 July 2012 by R Williams    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm surprised by such negative reviews on here. Maybe people have far too high expectations for a budget airline. I was really impressed by the quality and service on my flight (UK-BKK via Mumbai/Delhi). The hostesses were very polite and helpful. I had some difficult passengers behind me and they dealt with them with as much patience as they could. I enjoyed the food and felt that they came round often enough to offer drinks. Communication was good. The seats go back as far as you would expect for economy and the on- board entertainment was good. Toilets not particularly clean by the end of the flight, but people should just learn to aim better. Overall excellent value for money.



Jet Airways Customer review :  5 July 2012 by Vinay Nair    (Kuwait)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used to travel from KWI-IDR-KWI every 6 months, only because of the Jet Airways services and my perfect matching time schedule with it. My last journey with Jet Airways (May, 2012) was the worst flight from Kuwait to Mumbai. The flight didn't contain seat back screens. Secondly, and most disappointing was the night dinner, which they served in very cheap quality meal box. I will recommend Jet Airways to my friends and family if they really provide the services they were providing previously.



Jet Airways Customer review :  3 July 2012 by N Carr    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Kolkata to London Heathrow via Mumbai and appalled by the lack of customer service, rude staff who constantly bumped into me on the aisle without apologising, one of my 2 bags left in Mumbai. Overall just a very poor level of service.



Jet Airways Customer review :  25 June 2012 by N Syed    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-SXR. Travelled LHR-DEL and then connected onto Srinagar. Had 46kgs weight allowed from London to Delhi but they did not allow the same on the domestic sector. They said policy had been revised 5 months back and baggage allowance on domestic sector was only 20kgs and not a kg extra. Had to pay overweight for rest of the weight. They have recently increased the overweight charges by 100% from Rs.100 per kg to Rs.200 per kg. The airline is totally disorganised and literally extort money. If they want to keep customers they should revisit their customer service strategy.



Jet Airways Customer review :  18 June 2012 by Krish Mani    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Mumbai-Hyderabad. Web check-in was easy. Onboard the seats were torn. Inflight entertainment pretty good, but no great choice of Indian regional movies. No hot towels, no welcome drink and food was served at midnight, 2.5hrs after we boarded the flight. Cabin crew seemed very bored and frustrated with their job. The food was neither tasty nor sufficient for an adult. On the other side, the domestic service was far better, perfect evening snack, cheerful cabin crew. I enjoyed the 1hr flight better the 9.5hr international flight. This would be my last international flight on Jet.



Jet Airways Customer review :  18 June 2012 by V Shetty    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-DEL-MXP return. All flights on time. The first segment was on a 737-900 with slightly cramped seats. Meal quantity was okay. DEL-MXP on an A330 with good legroom and IFE, latest movies and songs. Same on the return MXP- DEL. The last leg was on Konnect on an old 737-700, old seats and dirty window shades.



Jet Airways Customer review :  13 June 2012 by A May    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Delhi. Very easy check-in at Heathrow, using terminal 4 is great because it's a small terminal so queues are far shorter for check-in and security than in other terminals. My flight was delayed an hour. Had good inflight service and the food and entertainment was adequate. My main problem with this airline compared to using other airlines is the fellow passengers. Be prepared to put up with people pushing their way forward at the boarding gate and for a relatively noisy flight. So although the airline is fine, if you can get an equivalent flight on this route I'd take it.






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