Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

Heathrow to Mumbai return in Business Class. Good trip both ways. Staff extremely attentive. Nice food and excellent wine. Comfortable flat bed seats although slightly short for me.

London to Bangkok and changed flights in Mumbai. First leg was with an 777 and was really comfortable. Second a 737. Service and food was good. Overall I enjoyed the flights and would use them again when needed.

London-Delhi, Delhi-Goa and Goa-London stopover in Mumbai. Flights were fine, staff were nice, food not too bad and inflight entertainment good. The only slight annoyance was the 2 hours it took in getting from the domestic to international terminals at Mumbai airport. Our flight were delayed by 3 hours, no announcements advising of this. Overall happy with Jet and would use them again.

LHR-BOM-LHR on A330. I went out in Business, return in First. Superb service both ways. Business Class cabin is well appointed with an excellent seating layout and plenty of room. One criticism would be the lack of storage space in the seat. The food was wonderful. Return, I was in First and the trip could not have been better. Comfortable seat, 23" screen and a huge range of entertainment. A flat, wide bed in a private cabin was fantastic.

BLR-CJB. A short 40 minute flight on the new ATR 72 aircraft. Crew could be a little friendlier. Flight was smooth and on time.

BRU-EWR / JFK-BRU. A330 pretty clean and well kept (apart from toilets). Ground services were fine both in BRU and NYC, food was nice and entertainment ok for a 7 hrs flight. Cabin crew without personality and superficial. They weren't rude but they were not friendly. Whenever I called them, they took ages to show up and were always forgetting what I asked 30 seconds before. Cabin crew definitely below average but the rest is ok.

Toronto-Brussels-Chennai. Seats were much better on Brussles-Chennai sector, with small "cubicles", more supportive seat cushions. Seats reclined to horizontal easily. Food was fine, though a little spicy (even for an Indian taste) at times. Plenty of wine and liquor to go around. Excellent, attentive staff. Check-in at Brussles was chaotic, with no clear lines for Business class.

Toronto to Brussels. Spacious legroom. Food was good and enough. Staff friendly and professional. Excellent entertainment. New, clean aircraft. On time. Very good value for the money.

I flew Jet Konnect on Chennai-Kolkata, Pune-Hyderabad and Hyderabad-Chennai legs. Jet Konnect doesn't provide any refreshments during these flights, with passengers having the option to buy them onboard. The disappointing thing is about the attitude of the staff who didn't seem to notice people not having seat belts fastened on landing.

Delhi to Singapore. Good seat pitch and entertainment system. However the food was horrible - it was an early afternoon flight and breakfast was provided?

Flew Business Class DOH-BOM-DOH. Outbound: Used the Oryx lounge at Doha airport which was nice. Cabin was nearly empty. Seats are similar to those on Jet's domestic business class. Found it difficult to sleep with the recline provided. At 6'3", legrests did not help as my legs overshot it. The light sandwich was passable. Service was attentive and cheerful. Inbound: Evening flight so looked forward to meal and wine. Same cheap French table wine. Indian non-veg meal was not great. Cabin crew were attentive and friendly. IFE was limited. One negative was that my bag was one of the last off both flights with a priority tag.

My family and I travelled Doha to Cochin return, Business class both ways. Outbound flight to Cochin, a youngster from economy, was permitted to stow his baggage over my wife's seat, came into business class, opened the locker, dropping a bag on my wife sitting below. This happened in the presence of inflight staff who did not intervene and stop this passenger. On our return journey, we boarded before economy passengers had occupied their seats, we had many passengers 'brushing' past us in the aisle with bulky hand baggage. The finale to this memorable saga, on the return flight we were presented with the standard Menu card. We were seated in the second row from the front of business class and yet, we were told that the fish on the menu had already run out. I will not be travelling Jet in the future.

HKG to London via Mumbai. Landed Mumbai but Boeing 777 to London delayed. Initially told delay 30 mins then it was going to be 7 hours late. We were offered food, urn of sweetened tea and some kind of veggie burger. On our flight, suddenly every reading light came on and the crew couldn't turn them off. The entertainment system didn't work for my seat for most of the flight. Reassuringly, everything started working 4 hours into our flight. Not a pleasant experience, cabin crew helpful and pleasant.

BOM-BLR return. I booked with Jet Airways in order to gain some miles with United. Boarding at BOM began 45 minutes before the flight and everyone was seated (at 100% load) 15 minutes later. We sat at the gate another 30 minutes, hooked to the jet bridge. The aircraft held 8 in F and 162 in the back on a 737-800 and I have never seen such tight seat pitch. Boarding is done in a single group thus people are scattered up and down the aisle trying to stow carry on baggage. It's a zoo with folks lining back up the jet bridge. Cabin crew was still trying to secure the cabin for landing 30 seconds before landing. Plenty of cabin advertising. As it is it appears to be the Indian version of a low cost Irish carrier.

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