Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

Brussels to New Delhi on A330-200. Cabin crew extremely helpful and funny. Very professional and kind. Food and entertainment was good. Flight delayed two hours due to a problem with one of the passengers, the crew kept us informed. Seat was comfortable for the 9.5 hr flight. Extremely good flight and will fly them again.

Roundtrip Toronto-Chennai via Brussels, economy class. All legs were comfortable, attentive crew. Food was ok. Inflight entertainment menu was passable. BRU-YYZ sector has cleaner planes and more professional FAs. On all legs, many passengers managed to get oversized luggage into the cabin. Some even had more than the allowed number of items. Jet airways should do something about this since it is so unfair to the rest of the passengers.

I used Jet previously and found the service at check-in and inflight excellent. I was a little disappointed by the attitude of flight staff on my last trip. Unlike the smiling helpful service I was accustomed to it was a little off hand, I didn't see a single smile on the Mumbai to Bangkok leg of the flight. The food left much to be desired. Seats are good and the planes very good. Staff need a little more training in interpersonal relationships.

DEL-LKO-DEL. Flew Jet lite who operate this route on behalf of Jet Airways. Flights were on time both ways, crew friendly and enthusiastic. A nice touch was the complimentary scratch cards given out, although on closer examination it cost 699 rupees to redeem the prize. Baggage delivery in Lucknow took time and in Delhi there was some confusion over which baggage belt the bags were arriving at.

LHR-DELHI-LHR. Package holiday but upgraded to business class. They seem to have gone for comfort over everything else. My friends seat did not work and was met with very frosty reception when she complained. No English papers available. Only water or fruit juice offered before take-off. No seatbelt checks before take off. Very poor choice of food and certainly not served with finesse or a smile. No small bottles of water available. On overnight flight very poor "goody bag" - no eye mask. No tea or coffee was offered after lunch or dinner. Toilets running out of toilet paper. Overall there seemed to be very little care for the passengers in business.

As a frequent flier between Bombay-Brussels (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.

Cabin crew amateurish and acted like they were doing me a favour. Our flight was 9 hours, I feel regular snacks during the 9 hours would have been good. The meal was awful, the snack they finally offered was too peppery. I had to ask for a drink. The entertainment was poor. Luggage allowance was excellent for my shopping spree.

ATQ-DEL-LHR. Having travelled with jet a number of times now over the years you can really notice that standards have dropped in terms of quality of food and service. Service of meals and drinks is now rushed. Would seriously consider using alternative carrier in future.

Flew from Heathrow to Delhi business class, seats were excellent in the herringbone formation. Very comfortable and private, but the leg from Delhi to Bangkok was awful, business class is premium economy at best.

Recently flown Vizag-Chennai-Dubai. Brand new aircraft with no inflight entertainment. Staff are neither friendly nor rude. I am a Silver member on this airline and travel frequently and must say their service level is falling slowly. They made changes to their meal - now of a suitable quantity. Overall the flight experience was good.

DOH-BOM-DOH Business Class. Standards have fallen! Cabin looked worn and tired. Old fashioned domestic type business class seats on the B738. Food so-so. Cabin crew attentive but amateurish. Wines served in business class were cheap French 4€ table wines. Champagne AWOL. IFE was terrible. Worst part was the time it took for luggage to arrive both in BOM and DOH. Bags were tagged priority but arrived next to last.

New York JFK-Chennai-Coimbatore round-trip, transit via BRU. Flight attendants were helpful and patient. As for food, the quality was so-so, quantity inadequate, vegetables sorely missing. Real silverware was provided. Every time the air-conditioning comes on, it sprays a very strong, musky fragrance which triggered coughs and sneezes among quite a few passengers. I have flown quite a few other carriers and none spray fragrance into the cabin so frequently.

BLR-CJB on an ATR 72. Departed 5 mins ahead of schedule and arrived 15 minutes early. Very friendly crew though the pre-ordered meals could be much better. Would recommend and will use again.

Chennai-Goa (with stop in Bangalore). Nice B738, leather seats with personal TV that offers no show. 1st segment is a 30 mins hop from Chennai to Bangalore. 2nd segment a 55 mins hop from Bangalore to Goa. Two short hops and Jet Airways was trying to peddle Food-For-Purchase when they could have sensibly given away complimentary sodas and peanuts like most US carriers. I feel pity for the FAs who have to deal with collecting payments and ensuring the change are returned to the appropriate passengers in time for landing.

As a person who has been flying frequently on this airline (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.

A very smooth flight on board their new ATR 72 aircraft. Service was good on the short 45 minute hop from Bangalore to Coimbatore. The legroom was decent compared to ATR's operate by other carriers. Food service was good, not great. Would recommend and use again.

Excellent flight from LHR to BKK via BOM. LHR to BOM was great - seat 26 with extra legroom! IFE could have been better though the food quality was good, although mostly Indian food. BOM to BKK return was on 737-800. Plane was a bit tired and although offered IFE the range was limited. The legroom was also smaller than on the 777-300er. Transit in BOM is not highly recommended, although that is not really the airlines fault and the inflight service makes up for it.

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