JET AIRWAYS  Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4 5 6 7

JET AIRWAYS review :  25 January 2009 : by L Mansinghka   (Australia)

Mumbai-Chennai return. Checked-in at the kiosk at Mumbai. Took less than 5 minutes and one could see Jet Airways customer service agents moving around and encouraging people to use the kiosk. Had no check-in baggage hence proceeded towards security check. Long queues here as Jet shares the terminal with a lot of other airlines. Nice clean aircraft with leather seats and good legroom. IFE excellent. FAs courteous. Flight 90% full and food quantity and quality was good. Arrived into Chennai on-time. Return flight much the same except the long queues as Chennai is not as busy as Mumbai.

JET AIRWAYS review :  21 January 2009 : by G Abrol   (India)

Bombay-Chandigarh business class, quick check in at the business class counter, nice premiere lounge ,onboard the old B 737-800 (non IFE) cabin was clean but looked tired. Newspapers, magazines, cold towel and choice of juices before take off, post take off menu distributed, food selection very mediocre. It seems on domestic sectors Jet Airways serves the same type of meals in J and Y except for the fact you get served on chinaware in business and get a choice of two desserts. Cabin crew professional but lacked finesse ,passengers from Y kept barging into the J cabin to use the washroom and take autographs of a famous Bollywood actress who was onboard. On arrival quick baggage retrieval.

JET AIRWAYS review :  18 January 2009 : by R Mahtani   (UK)

SIN-DEL Seats 4A/C Business Class. Shocking collapse of product. From the use of old small equipment probably borrowed from domestic fleet with malfunctioning seats providing poor recline on a night flight, to lack of catering (went hungry), poor french wine choice, cheap champagne combined made for the worst Business Class experience The young cabin crew battled to prepare whatever little food was loaded in a tiny galley, being forced to use the toilet for keeping black bin bags, which they had to move out when I wanted to use the toilet. DEL-SIN was not any better, again with use of small aircraft and poor recline. Unless this was a one off for which they have a good explanation, why would anyone want to fly Jet, with Singapore Airlines superb new seats and service available for similar fare?

JET AIRWAYS review :  18 January 2009 : by G Abrol   (India)

BOM-DEL J class. Quick check in, nice lounge though poor selection of snacks. Old B737-800 excellent legroom, on time departure, business class cabin full. Juices and cold towel served before take off, menu offered, four choices of main course. Food quality presentation and quantity poor. Yoghurt not available on board in J - asked attendant to check if they were carrying it in Y - to my surprise they did, meal almost finished and the crew member came around with the bread basket, choice of two desserts and tea/coffee later. Jet has gone into a lot of cost cutting of late - right from the snack selection in the lounges to onboard meals its all getting too obvious now. The meals in Y on jet are better in every aspect. Jet really needs to take care of its customers in the front end better.

JET AIRWAYS review :  13 January 2009 : by K Chau   (USA)

SFO-BOM-DEL return. Denied upgrade to business initially and took forever to calculate fare difference. Staff at gate friendly and knowledgeable. Noted down my PNR for calculating fare difference and paged me only to hand over a free business class upgrade on SFO-BOM leg. Warm welcome from FAs inside the aircraft. Juice and water offered. Seats in business excellent. Hot towel service. Announcements prompt although had a thick Indian accent. Champagne served with beautifully presented snacks and salsa dip. Well served and tasty meal. Not so good breakfast and no offer of snacks. Bvlgari travel kit a nice touch. PVG-BOM less impressive although staff friendly. Food was OK but was not in ine with a business class. Crew was energetic but not very attentive. FAs a little unprofessional (a lot of chit chat and flirting among them) but nice to passengers. BOM-DEL, ignorant ground staff. Very poor breakfast. DEL-BOM a little better food. BOM-PVG got exit row window seat with lot of legroom. Very poor food. Friendly crew. PVG-SFO two meals served were OK although not of an international standard. Drinks offered only with meals. No bottled water service. Cheap food presentation. Staff friendly although inexperienced. Took them a lot of time to figure out how to adjust 2 infants travelling with one lady during take off and landing.

JET AIRWAYS review :  13 January 2009 : by Heiko Jockers   (China)

PVG-BOM in C Class. Best business class seat staggered layout. Crew unattentive, no amenity kit for 8 hr flight (most pax came from SFO), one meal after take off - bad selection, no breakfast before BOM arrival. AVOD large PTV but slowest reaction time to touch screen or control command I have experienced. Choices on AVOD up to par, strong Indian selection. Flight is being discontinued. Domestic India flights with Jet Airways have better staff attentiveness. Jet Airways internationally has a long way to go, new state of the art equipment is not everything. BOM-PVG return leg much better service, top class food and again one of the best business class seats in the skies, wonderful in all positions incl. totally flat, very private. This time the AVOD reacted very promptly to touch screen commands, more western movie selections would be appreciated. Pity flight PVG/SFO - BOM is discontinued. Lounge at BOM quite good these days, check in no problem, unlike the rush during the late night or early morning flights out of BOM.

JET AIRWAYS review :  9 January 2009 : by R Tenglikar   (Belgium)

BRU-BLR return. The flight was good with excellent IFE. Good food. Only problem was that the crew seemed tired on both routes. I also felt the crew had a difficult time to manage fully booked flight and absolutely no co-ordination among crew members was visible. . Jet airways present themselves as one of the finest Asian airline, but they have a long way to go to catch up with SQ, CX or MH.

JET AIRWAYS review :  7 January 2009 : by C Clark   (UK)

Planes new, lots of film options and crew good as was food. Completely fell down as they only have one flight to London a day thus when the airport was fog bound (frequent in the UK winter) the connection from Khatmandu (also Jet Airways) was late - we ended up with 26 hours in Delhi airport (the next days flight was delayed). Note: Without a visa you cannot leave the international airport area. At Katmandu they had 'hoped' Nepal airline could take us but did not proactively approach their passengers or provide incentives to see if they would 'swap' and as it was overbooked there were no available seats. Ground staff did not keep us up-to-date, they just said 'we will sort you out', or said there was an option and then did not come back on it. Poor at finding viable alternatives - ones they came up were unreasonable e.g. flying out to Bangkok or not viable eg. hoping we could go on other flights which were already over booked. An option to go via Mumbai seemed to disappear without anyone updating us as to why. Frustratingly the manager took half an hour to meet us at Delhi thus we missed a possible Indian flight to London and the BA offices closed as we were waiting.

JET AIRWAYS review :  7 January 2009 : by K Chitoor   (Australia)

SIN-MAA on a B738. Excellent in-flight service made this an enjoyable flight on Christmas Day. In-flight entertainment is quite decent on 9W.

JET AIRWAYS review :  7 January 2009 : by K Segal   (UK)

Economy MAA to BOM. Excellent service. pleasant crew, clean, neat plane. Fancy dining for the economy class, with starched napkins, choice of entrees and cold towel.