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Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



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Jet Airways Customer review :  12 February 2013 by S Menon    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Morning Departure from Chennai. Flight delayed by 25 minutes. Clean aircraft and efficient cabin crew. Hot breakfast served in flight. Got into Mumbai on time. Overall an efficient service.



Jet Airways Customer review :  6 February 2013 by C Davis    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Outgoing flight to Mumbai was ok - attentive cabin crew and food was a good standard. Connecting flight to Bangkok nowhere near as good as the earlier flight. Food not very nice. Return flight from Bangkok to Mumbai - very poor cabin crew - I asked for water several times and it never arrived. The attitude of one of the female attendants was unacceptable! The food was awful, some sort of omelette. Seats very worn and terrible vibration. The connecting flight to Heathrow was slightly better but I just wanted to get home. I would not recommend Jet airways and will avoid using them again. On the plus side the take off and landings were very smooth.



Jet Airways Customer review :  4 February 2013 by Rohan McCarthy    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-CCU, Economy Class. The flight was full, and passengers seemed to have an extraordinarily large amount of hand luggage - this made it seem fuller. Boarding was on-time and efficient, notwithstanding the extra security checks just before the aerobridge (no fault of Jet Airways). Lunch was okay, though disappointing that for an almost three hour flight there was no bar service (beers offered). Seat pitch on the 737 was okay. Jet Airway's IFE is now pretty inadequate - the touch-screen means that if you have an eager passenger behind you then you can feel your seat being poked throughout the flight! The plane was quite dirty - and the leather seats are beginning to crack and look tatty.



Jet Airways Customer review :  31 January 2013 by Saurabh Gupta    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New Delhi - Dubai - New Delhi, 2 Passengers. We arrived at check-in 2 hours early, yet we were given seats in the last row of the plane. They were so uncomfortable yet one still has to pay the same for them. Our seats were non reclining and you are barely left with space to breath when the seat in front reclines. One of our seat's entertainment screen wasn't working, there was no one to fix it in spite of complaining. Other problems included crying babies, stench of the toilet, people shouting, arguing with the attendants for alcohol beyond the allowed limit, queues outside the toilet throughout and passengers ignoring the seat belt sign. I've given the staff service good reviews since they tried their best to manage things. However, they could not do much with the overall quality of resources. Neither plane, nor services were international quality.



Jet Airways Customer review :  23 January 2013 by Saketh Rahm    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-HYD-BOM-DEL. Each flight delayed by more than an hour due to 'weather in Delhi' though all other airlines operating on time. Received SMS that the flights were delayed 10 min before boarding which is useless. On board service spotty with the crew more concerned about applying makeup and chatting. You get a tiny cup of water and that's it - have to pay for everything else. Planes have clearly had rows of seats added as there is little to no space between rows. The worst part however was the ground staff. Check in at BOM with rude and uninformed agents who could not checks bag onto ANA codeshare flight to NRT which resulted in a 2 hour ordeal at DEL to get back, go through security wait for check in counter to open and recheck bag in again. This airline has gone downhill - will use Indigo next time.



Jet Airways Customer review :  14 January 2013 by Jay Dee    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BOM-LHR-DEL-SIN. Chose Jet for the price and economy seat pitch. The 32 inch economy seating pitch really helps when you are 6 ft 5. The inflight service is very funny to watch. You will get a choice of curry or curry (vegetarian or non vegetarian) for your meal unless you pre-order what they call a 'bland' (western) meal. At every port, the check in staff seemed to be under trained, over zealous, and the whole experience was simply 'bums on seats now'. However, if you want a cheap, mostly satisfying flight, I can recommend Jet Airways.



Jet Airways Customer review :  10 January 2013 by D Henig    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM on newly configured B777-300. Terrible. Reconfigured to 3-4-3 there is really not enough width to sit comfortably, and the still advertised foot rests have been removed. Under seat is also filled with obstacles to stretching out, which all makes for a most uncomfortable flight. Flight attendants were hiding from customers pre-flight as they seem to be bored of all the complaints - they didn't even do a seatbelt check. Food passable, in flight entertainment is actually reasonable. But overall a great disappointment.



Jet Airways Customer review :  4 January 2013 by R Bell    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-BOM-LHR-DEL-BKK in September. Cheap tickets in sale gave good vale-for-money, but food/service/aircraft-cleanliness has deteriorated in the past year. Security and dirty-terminal at BOM continues to let the Jet-experience down, especially compared to DEL on the way back, hope they will switch to what appears to be a new terminal under-construction? Late check-in at LHR-T4, due to multiple-closures of the M25, was dealt-with efficiently and I just made the plane, which was parked at the far-end of the building. Despite qualifying for Silver-FF on Jet-Privilege early-September, I'm still waiting on my card/upgrade-pack, hope they'll improve next year!



Jet Airways Customer review :  28 December 2012 by W Montague    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-BRU-MAA, later followed by LHR-BOM. The JFK-BRU leg of the flight was quite pleasant, with the entertainment system (JetScreen) working perfectly. Their new A330-200s had a well-cleaned cabin, as well as well-designed seats. Flying from BRU-MAA, I would actually say that it was better than the first segment, with better food and crew. First flight was on time, the second horribly delayed. Flying from BOM-LHR was one of the worst experiences I had had on Jet Airways, flying their 777-300. The entertainment worked horribly, as well as the fact that the crew were rude and inhospitable. Other than that, the flight was fine. I would recommend Jet Airways as a wonderful combination of Western efficiency and Eastern hospitality!



Jet Airways Customer review :  28 December 2012 by Prajakta Pradhan-Joshi    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We reached the Toronto airport 3 hours before departure so we could get a good seat. Staff were rude and unfriendly. We requested a seat as far away from the washroom as possible. Onboard, the seats that we got were next to the washroom. This is the last time we will be flying Jet.



Jet Airways Customer review :  20 December 2012 by Sandy Goel    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CCU-DEL. Reached Kolkata airport 50 mins before flight departure, there was a long queue at the counters, with no announcements or arrangements to give priority to passengers with upcoming flights. Staff rude and unfriendly. When I reached the front of the lie they didn't allow me to board as they had closed the boarding. I had to book next flight and wait 3 hrs. Really bad management by the staff.



Jet Airways Customer review :  10 December 2012 by S Menon    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jet Konnect evening service from Chennai to Coimbatore. Flight originating from Kolkata. Had to wait near the ramp for close to 10 minutes after boarding the bus as cabin cleaning was in progress. Once boarded, FA's were efficient in ensuring that all passengers take their seats without any delay. They had a passenger relocated to another seat from his existing one near the emergency exit as he could not understand English or Hindi and they could not communicate the procedure of opening the emergency door to him. Smooth take off and landing. Overall good value for money.



Jet Airways Customer review :  4 December 2012 by Y Ren    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Mumbai-Delhi return in Y class. Check in and bag drop off at airport was fine, but staff was not friendly and helpful. They did their job but nothing special. Boarding was smooth and quick, in flight service was fine but again nothing special, food was pretty average. There is no IFE for 2 hours flight. bag was arrived on time. If you can manage your expectation and understand this airline will take you from A to B, nothing more than that, then it is your airline.



Jet Airways Customer review :  22 November 2012 by R McCarthy    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-PNQ, Economy Class. After pre-reserving a window seat I was told rudely on request at boarding that 'only middle seats were available'. Only after much insistence with the sour-faced check-in attendant, and asking several times to speak with the check-in supervisor, was at least an aisle seat made available to me. Then I was told that as my luggage was 23 kgs I would have to pay for excess. It seemed to me that this was punishment for my causing a fuss. Inflight, it seems to me that Jet Airways once nice planes are tired, cramped and in desperate need of a refurbishment. In-flight service the service was okay, but not what it was once. I have enjoyed flying with Jet Airways in the past, but will now look into Indigo and Spicejet for domestic Indian flights.



Jet Airways Customer review :  21 November 2012 by David Barker    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-BKK, 4th Nov 2012. Flight 2 hours late departing, plane not very clean and entertainment system faulty. Food terrible and crew service not up to international standards. Toilets ran out of facial tissues and were dirty, obviously not checked on during the flight. Information on our late arrival not available. At BOM no pier, so stairs and bus to Terminal. Onward flight rescheduled so made it to Bangkok where Bangkok Airways flight also held for us for onward to Koh Samui. On arrival at Koh Samui our luggage did not arrive due to inefficiency of Jet Airways.



Jet Airways Customer review :  20 November 2012 by Mithilan Thavarasalingam    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class on YYZ-BRU-MAA on 9/10 Nov. YYZ-BRU was ok. BRU-MAA was not up to satisfaction. No priority boarding at BRU. No aerobridge at MAA, and the business class passengers get crushed with the economic class passengers on the bus ride from the aircraft to the terminal. No Priority baggage delivery. I was probably the last one to get my priority luggage. No wonder they have cancelled the MAA-BRU flight.



Jet Airways Customer review :  19 November 2012 by Samuel Lindfield    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew LHR-DEL-BOM-TRV-BOM-DEL-LHR on 777-300 for the intercontinental legs and 737-800 for the domestic legs. Every single flight arrived early, the condition of the planes was immaculate, and the food fantastic. The in flight entertainment on the 777-300 was above industry standard and the service was always professional. Jet Airways are also far cheaper than British Airways internationally. An excellent experience all round.





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