JET AIRWAYS  Passenger Reviews and Customer Trip Reports

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JET AIRWAYS review :  26 March 2009 : by Robert Denver   (Canada)

Toronto to Chennai. The leg room is good even in economy class, food decent, and the toilets kept clean. FAs are inexperienced and seem to serve only select passengers. On the BRU-YYZ leg, it was annoying to repeatedly remind them that they had missed my entire row while serving food while they were always prompt with some passengers' request. The AVOD is good when it works - on the YYZ - BRU/and back legs, many AVODs did not function which shows that Jet is getting slack with its service. Overall okay. Just don't pitch your expectations high!

JET AIRWAYS review :  26 March 2009 : by D O'Donoghue   (UK)

LHR-BOM-BLR, DEL-BOM-LHR. I found booking quite difficult on Jet website so I used Expedia for the International flights and Jet to book internals. Other than that, the overall experience was a good one. Planes clean, staff courteous and helpful, food good. All flights on time, check ins were very quick.

JET AIRWAYS review :  25 March 2009 : by M Singh   (UK)

LHR-DEL-LHR. Excellent service from check in to arrival at destination. Menu before take off, excellent cuisine, endless amount of films (western and bollywood) with wide choice of music. Really cannot fault Jet Airways.

JET AIRWAYS review :  13 March 2009 : by Sriharsha Bhat   (India)

BLR-DEL-BLR buisness class. Check in the quickest I have experienced in the recent past; lounge was decent with free internet connectivity (wifi) good selection of snacks at the counter. Cabin clean, crew attentive, good selection of food, IFE neat with good selection of programs. Return flight was a similar experience.

JET AIRWAYS review :  10 March 2009 : by Roger Willett   (UK)

I have flown with Jetair for some years now and the service in the beginning was 1st class, could not fault them but now sorry to say that the service received has gone downhill! I have just returned BOM/LHR on 25th Feb - I had to wait 2 hours for a drink, that was 1 beer, the headphones didnt work, had to wait 2 hours for a new pair after asking 3 times. The food on the flight on the way home was terrible. They have grown too quickly and if they want to keep ahead of the other airlines you need to take a serious look at this problem. They have a lot of work to do before I even think about flying with them again.

JET AIRWAYS review :  5 March 2009 : by Arun Koneri   (USA)

EWR-BRU-MAA in Economy and return in Business. Crew very attentive and eager to help. Legroom is better than some airlines and seat reclines with bottom moving forward. Transfer in BRU painless. AVOD good with decent selection of movies. It is switched on only after take off. Food good. EWR ground crew was accomodative, we were traveling with a toddler and requested the middle seat be blocked and the agent was did it without a fuss. They did mess up the child meal request on the BRU-MAA leg and blamed us for not informing them (we did get this meal on the EWR-BRU leg so not our fault). Return, traveling alone, in Business class. check in at MAA took a long time, 30 minutes to reach counter (only 1 party of 3 ahead) and 20 minutes to check me in. My request for the forward Business cabin initially declined as seats seems to have been blocked but that changed and was given seats as requested. Excellent food. Seat comfort good (180 recline) but bit cramped - a taller person would have had trouble. Overall a good experience, but for a couple of minor areas of improvements.

JET AIRWAYS review :  4 March 2009 : by T Sehgal   (Canada)

YYZ to BOM via BRU Business Class. Crew inattentive, inexperienced, and had very slow response times. No amenity kit. the crew member looked surprised when I asked for a toothbrush, on the 8hr flight. The second flight they did not have amenity kits. Pyjamas were only given to those who asked and not everyone was offered them. When I got down at Brussels the lounge was ok, and the clerk at reception actually told me to "hurry up" because there were many flights coming in that day. Prefer British Airways Club world - their inflight service, food in the lounge and showers is much better, you feel taken care of completely, unlike Jet Airways which leaves the passenger feeling like an unwelcome guest.

JET AIRWAYS review :  4 March 2009 : by Steve Splowski   (UK)

LHR DEL return. Outbound flight good, pleasant lounge. As it is a night flight meal arrived promptly after on time departure. Good quality food and wine. IFE good, big screen with good resolution. Good enough choice of films. Seat is comfortable as both a seat and a bed. Like the cotton sleep suit. Return flight not quite as good. Delhi airport is a most interesting place. Priority does not translate well. Chaos on the other hand does. DEL-LHR leg once onboard, ignoring the dreadful overcrowded lounge, was ok. Staff seemed tired, slow, inexperienced. No amenity kit, shame as the Bulgari one LHR-DEL leg was great. Slow to distribute Dom Perignon and the experience was subdued. Luggage allowance is splendid and priority baggage arrived promptly.

JET AIRWAYS review :  28 February 2009 : by Sriharsha Bhat   (India)

Business Class Bangalore-Mumbai-BKK and Bangalore - Delhi-BKK. Boeing 737 aircraft, crew was attentive and caring. Cabin was clean, IFE good. There was a good selection of alcoholic and soft drinks. Check in was quick.

JET AIRWAYS review :  19 February 2009 : by G Govindraj   (Canada)

Flew economy YYZ-MAA return, transiting through BRU. Cabin crew pleasant and courteous on all sectors. Nice touch to see the crew turn off the individual AVOD screen if a passenger is found to be sleeping to save the discomfort of bright screen while sleeping. Food quality and quantity is good, cold or warm towel service on some flights. Legroom and seat comfort good, much better than Emirates. AVOD good with very little disruption.

JET AIRWAYS review :  16 February 2009 : by Amita Sen   (UK)

Booked by credit card from London to travel Delhi-Kathmandu on 13th February at 6.45 am. Got charged twice because their web booking is rubbish. Doesn't give you enough time to complete the booking and it took 2 hours and countless attempts to succeed. Yes, was refunded after threats to sue, but staff speak little English. Was impressed when advance warning was given the day before departure that the flight had been postponed. It was soon retracted and the original schedule reinstated, only to be changed again to 8.00 am (but not on website) in the evening before the departure. Arrived at airport by 5 am since confidence in Jet Airways intentions had evaporated by then. Checked in at 6 am. The flight left at 12.45 pm. In the intervening nearly seven hours seating was available for only the last two hour. There were no annoucements, no representatives and of course not even a cup of tea. The only way to know what was going on was to have my husband telephoning me through the night, staying awake, since London is five plus hours behind India. Eventually, we were shunted into a third rate Jet Lite service, despite booking and paying for Jet Airways. To add insult to injury, food on the Jet Lite flight had to be paid for although my booking with Jet Airways had included it.

JET AIRWAYS review :  5 February 2009 : by A Kumar   (India)

BRU-DEL economy class. Boarding on time however once on-board we were on the ground for close to 3 hours owing to a medical emergency on-board resulting in passengers being off-loaded, de- icing of the aircraft and finally airport congestion owing to some runway closures at Brussels airport again due to the heavy snow-fall. As many passengers had taken early connecting flights, the cabin crew were serving cookies, nuts, chips and other refreshments along with drinks while the aircraft was on ground and switched on the IFE. As far as the flight goes, the legspace on the A330 was quite generous for economy. IFE was on demand with large screens and good sound and more than ample choice of Indian and Western entertainment options. The food with western and Indian options with generous helpings and a good beverage selection. The cabin crew were friendly and efficient.

JET AIRWAYS review :  26 January 2009 : by K Murthy   (USA)

DEL to BLR in Economy. The check-in at DEL Domestic was efficient and quick. The inflight service was excellent with very friendly FAs and decent meal. We ordered a special food plate and the staff were very accommodating.