Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

Heathrow-Mumbai-Hyderabad. Web check-in was easy. Onboard the seats were torn. Inflight entertainment pretty good, but no great choice of Indian regional movies. No hot towels, no welcome drink and food was served at midnight, 2.5hrs after we boarded the flight. Cabin crew seemed very bored and frustrated with their job. The food was neither tasty nor sufficient for an adult. On the other side, the domestic service was far better, perfect evening snack, cheerful cabin crew. I enjoyed the 1hr flight better the 9.5hr international flight. This would be my last international flight on Jet.

BOM-DEL-MXP return. All flights on time. The first segment was on a 737-900 with slightly cramped seats. Meal quantity was okay. DEL-MXP on an A330 with good legroom and IFE, latest movies and songs. Same on the return MXP- DEL. The last leg was on Konnect on an old 737-700, old seats and dirty window shades.

Heathrow to Delhi. Very easy check-in at Heathrow, using terminal 4 is great because it's a small terminal so queues are far shorter for check-in and security than in other terminals. My flight was delayed an hour. Had good inflight service and the food and entertainment was adequate. My main problem with this airline compared to using other airlines is the fellow passengers. Be prepared to put up with people pushing their way forward at the boarding gate and for a relatively noisy flight. So although the airline is fine, if you can get an equivalent flight on this route I'd take it.

Bangkok to Heathrow and would not recommend them. The dirtiest toilets I've ever seen on any plane, and staff couldn't care less about cleaning them. Appalling, inedible food, poor service, and cabin crew that were not particularly polite. Leg room was quite good and the seats comfortable. The inflight entertainment was also good. Unfortunately, the rest of the flight was so bad, even comfortable seats and good entertainment couldn't make up for it.

Flew Muscat-Cochi return economy. Check-in at Muscat a little bit slow - more desks would help and controlled queues, but no worse than any other airline there. Flight was on time. Seats in economy were comfortable, and a good selection of video entertainment for the flight. Food also good. Staff were very friendly and helpful. On return flight we were warned to expect a long drawn out check-in and delays at passport control in Cochi. The only delay at check in was being given a complementary upgrade to business, even though we had a non upgradable ticket. Passport, security and visa checks were numerous, but better than we had been told. Flight left early, and the business cabin, although small was better than expected for such a short haul flight. Business passengers got a dedicated bus to the terminal on arrival in Muscat. Overall a good experience in both cabins.

YYZ-BRU-MAA return. Overall experience was fair. Brussels airport does not have same facilities as Amsterdam's Schipol. Flights departed on time. Food was passable but service was lacking on the BRU- Chennai sectors on both legs. IFE had a poor choice of movies so I stuck to the music channels. Since flights to/from India invariably have screaming babies, I found my noise-cancelling headsets pretty useful! Jet Airways is slipping in quality both on domestic and international sectors.

Khajuraho - Delhi. Flight left on time but total chaos at Khajuraho Airport, far too many people stuffed into a too small waiting area. Plane was clean and staff could not have been more helpful. No inflight service as such as the flight duration was relatively short.

Chandigarh to Bangalore. Was disappointed. Flight delayed more than an hour and they didn't even apologize for the delay. They gave us the seat in the last row (where we couldn't recline the seat) in spite of empty seats in front. Inflight service was poor and getting a glass of water was difficult.

Overall my experience from JFK to Chennai and connecting to Hyderabad is poor. Staff service is poor, seat comfort average. Very poor inflight entertainment often with interruptions. Check-in in Chennai is very poor, no systematic way of checking and very unprofessional staff.

London to Delhi, I was really disappointed with the way Jet Airways Premiere product has been run down. While ground handling and the Skyteam lounge is just about acceptable, the onboard so called "Premiere" and inflight service is deplorable. The crew do not seem interested in putting in that extra effort to make the flight experience memorable. Onboard the product is scant. The beverage list is thin, the food quality and quantity is limited. Maintenance of the interiors is a joke. I would rather now take a one stop flight to and from Europe than fly non stop on an Indian carrier.

YYZ-BRU return. Both ways the flight left on time and arrived early. The meal provided both ways was excellent however the service was a little impersonal and cold. When we arrived back in Toronto the plane had just left the active runway and most people were up trying to get their carry on bags while the flight attendants were still in there seats. It took a good 2 or 3 minutes before anyone asked for passengers to please sit down. No one listened anyway.

EWR-BOM-EWR in economy class. I had checked in online for BOM-EWR however on arrival had to queue for 15 mins. Although class-wise and seat-wise boarding is 'supposedly' followed, they just forget the last cluster of seats. You have to be smart enough to stand along with the previously announced seats in order to avail some cabin luggage space. Cabin crew disinterested, requested help in stowing my bag to a male crew member and he simply ignored my request. Food service was very slow and late. Even beverages were a rarity and had to repeatedly ask the crew for it. The last snack on both the forward and return journey was a total disappointment! From EWR-BOM, I was smart enough to carry some snacks onboard anticipating the conditions. Inflight entertainment is the only saving grace with a decent collection of music/movies. But no way does it justify the ticket prices that are competitive with other International Carriers.

BLR-MAA-SIN and SIN-BOM-BLR in Economy. I am a FF and have always liked their service. I have flown long routes BOM-PVG-SFO where service seems to be slipping. Initial flight BLR-MAA delayed which caused a domino effect on everything else. I had very little time to connect in Chennai and was running from gate to gate with my luggage. I had to clear immigration, security and guess what, they use the same boarding gate and bus for 2 flights, to Singapore and Colombo. This caused a lot of confusion, even though I finally managed to get on the Boeing 737 to Singapore. Seats were quite narrow but legroom was plenty because I chose exit rows. I didn't care much about IFE. One FA told me they ran out of blankets and the other one promptly got it to me 5 minutes later. The meal was decent but the dessert was very nice. We arrived at an excellent time in Singapore (8am). Return flight was just the opposite. Inflight experience was excellent on Airbus 330 from Singapore to Bombay. Seats and legroom was excellent. They served decent meals and again, the dessert was above average. Headphones were not working, I asked for a replacement and they gave me a second one which was worse. Arrived in Bombay at 10pm, connecting flight was at 3am. BOM airport is a nightmare to say the least. Overall, decent experience. Jet needs to improve upon their customer service to become a truly international airline.

Ground crew at both ends were pleasant and accommodating. We used Web Check-in going and coming. This was fast and easy and we did not have to stand in any lines. Seats are comfortable, the food good, although a little spicy. There was real cutlery - not plastic! The flight crew was friendly and attentive. There was a wide selection of movies and TV programs to choose from. The plane was very clean when we boarded - each seat had a pillow and blanket. This was one of the most pleasant experiences I have had in flying for several years. It was also the only direct flight from Toronto to Brussels - and the least expensive.

JNB-BOM-HKG-BOM-JNB. Onboard experience in business class is acceptable but could definitely improve. The seats are very good lie flat models laid out in a style similar to that of Virgin Atlantic. Not as comfortable though - a touch too short for a good sleep. Food was tasty enough but not enough choice. Very comfy sleeper suits on overnight flights. Lack of eye shades is annoying. All in all the onboard experience is acceptable. However, it's on the ground where the product fails miserably. Lounge in JNB was good. The entire airport experience in Mumbai, from security to the horrific business class lounge, is without a doubt the worst airport experience I've had anywhere. In HKG, they share a lounge with Air France. 3 Day old newspapers. Enough said. The price on the route was competitive and that's what made me give it a try. Next time I'm paying the extra bit to travel on any of the three big Gulf carriers.

LHR-MUM-GOA return Premiere class, first leg was overnight and was superb, staff polite and attentive, offered me a choice from the first class menu when they sensed that nothing appealed from the Premiere menu, provided drinks on request, beds very comfortable, nice wash bags etc. Mumbai-Goa leg was fine both ways, charming service and a full meal served even though it was a short hop. MUM-LHR leg back was a daytime flight and I noticed a marked difference in the level of service, staff, while attentive when summoned, were, for the most part inattentive, no wash bags provided, nor were sleep suits offered as they were on the way out. Overall, however, I would generally recommend Jet Airways to travel to India.

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