Jet Airways review by B Kukutz
19 January 2007

Flew Jet Airways domestically DEL-BOM-GOI-DEL and was pleasantly surprised by service provided. Food was excellent on all flight segments. Planes were all quite worn out B737s but felt safe. Unlike most of the other airlines operating in and out of DEL, all Jet Airways flights I was travelling on were on time while there was mayhem and chaos due to fog and poor visibility at DEL airport during xmas and NYE.

Jet Airways review by Gil Sanders
12 January 2007

BOM–GOI-BOM in Club Premiere class. Transferred from the International terminal to domestic to meet the outbound flight at 3:30am. Already had domestic boarding passes so went straight to the CP Lounge which was open but with limited selection of beverages (tea, coffee and water) but service by staff was excellent. Daily newspapers and magazines available in English and clear boarding announcements made for all flights. Flight left on time and staff friendly as usual. Pre-take off juices, hot towels and candies offered. Each seat had 2 current newspapers waiting in the pocket. Opted for the Indian vegetarian breakfast option which was tasty and portions more than adequate. Coming back much the same experience. Had roast chicken for lunch which was more tasty than food I normally eat on CX. Boarding at Goa was chaotic to say the least but my bag was on the carousel in Mumbai as I approached it. Only negative was poor attention paid to passengers ignoring safety instructions such as putting seats in upright position prior to landing. Jet remains my preferred option for travel within India.

Jet Airways review by Graham Moss
3 January 2007

LHR-DEL-LHR Business Class. The finest food I've ever experienced on a plane. Well presented, good choices. Served by enthusiastic FA's. Seats, movies etc all better than average. Only issue was the wait of 55 minutes for Heathrow to produce the bridge onto the pier so we could disembark. Would use Jet Airways again.

Jet Airways review by Ian Bishop
15 December 2006

I recently flew economy class on Heathrow to Mumbai route. Check-in was, quick and efficient both ways. The plane was clean and comfortable food very good, and plenty of wine and spirits regularly offered. The cabin crew were friendly and efficient.

Jet Airways review by U Naresh
7 November 2006

Recently completed a return economy trip on Jet Airways from Delhi to Singapore. Both flights operated by new B737-800 "Asean" configured aircrafts with blended winglets. Flights were operated on time. Seat pitch is good, recline minimal but still very comfortable. Strangely there was no one to greet you on boarding the aircraft on both flights. You just walk in till you find a member of cabin staff. Both flights had loads of 40-50 pax including J class. So everyone got 3 seats on each flight. All seats are leather bound and there are tiny overhead LCD screens playing first run Hollywood movies. The product in general is very good. The service is inexperienced to back it - but they will get better. Meals are large in variety and quantity, and they are good too. Indian, Oriental, Continental are the choices and have an international touch to it. Spirits, wines and beers are complimentary and are of premium varieties. Lavatories are generally clean and have basic amenities such as cologne and lotion. In conclusion, finally there is an alternative to fly from India to SE Asia. The fares are low and product superior. Will definitely fly them on this route again.

Jet Airways review by U Naresh
6 September 2006

New Delhi to London Heathrow business class on new A330-200. Check in friendly and fuss free. A330 is configured with the same J seats as the A340's on lease from SAA - 180 lie flat with a massage facility. The lunch menu has a starter as a soup. Salad is missing. 4 entrees. Dessert a choice of a cheese plate, fruit, or ice cream. Pop corn served midflight. Pre arrival evening meal is a choice of sandwiches or Indian snacks such as chicken tikka, shammi kababs. The lunch portions could be bigger, but I had seconds. IFE is all AVOD on a large individual screen. A choice of first run hollyood or bollywood movies, on demand music, games etc. Bose noise cancelling headsets are provided. Inflight kits are Bulgari. The service is good - crew are young and lack experience. Fast track is provided for business passengers. Coupled with the great timing, new aircraft and superior product, Jet is a winner. I am looking forward to my return flight.

Jet Airways review by Trevor Nash
6 September 2006

LHR/Mumbai. Outbound only 34 in economy so lots of room and attentive service from the crew. It is true you need to like Indian cuisine as there is very limited international choice. On the return flight which was very busy, my two colleagues and I were offered an upgrade to business so that we could sit together - a pleasant surprise.

Jet Airways review by C Harris
5 July 2006

I have flown LHR/Mumbai twice with Jet - nothing wrong with the flight but if you want a "different" meal please take your own. I have requested vegan (non-dairy) on all 4 flights and didn't get it - they gave me butter, yoghurt etc and were very non-plussed when I complained and was not offered anything else. After the first occasion I got in touch with head office who assured me they would sort it out for my return flight but they didn't. Contacted them again before my next flight and once again had the assurance - in writing - but ended up with the veggie option which was covered in butter and with cheese. This year I am taking a packed lunch and dinner!

Jet Airways review by Sriram Srinivasan
12 June 2006

DEL-HYD in Club Premiere class. The CP counter wasn't open, so I had to check in with Economy. The queues looked bad, but check-in staff were reasonably efficient, and I was on my way in about 20 minutes. The bad thing about the Delhi airport is that the lounge doesn't open until about 430 am, so since I had to board at 5:10, I didn't have a chance to take advantage of it. Inflight service was good; a nice selection of newspapers was offered on take-off along with fresh lime juice and candies, the meal (breakfast) offered was reasonably tasty, and drinks and hot towels were offered several times throughout the flight. FA was not quite as friendly as on other Jet flights I've been on (didn't address passengers by name, and didn't really smile), but she wasn't rude. My Priority-tagged bags were the first two off the plane, and were already coming down the carousel as I walked into the terminal, meaning I got from the plane to the arrival hall to find my driver in only 5 minutes.

Jet Airways review by Allen Coulson
10 June 2006

London to Mumbai and back in business. Attraction is that you can go and come back without the hassle of an early morning from LHR, or worse, from Mumbai - usually about 2am. Lovely service, food and wine in a fine new aircraft.

Jet Airways review by Ashok Thomas
1 June 2006

TRV-BLR, BLR-PUN and PUN-BOM lately. I was surprised to get a call in TRV informing me of my BLR flight being delayed. First time this has happened. In my experience the only way you knew your flight was delayed was either to call the airport office or go there and find out when you arrived. Check-in in TRV was quick and though boarding for the ATR was a little confused it was reasonably quick. One point, the air-conditioning in the ATR doesn't seem to come on till we are airborne so pretty uncomfortable. Service on all sectors was good and the food was reasonable, certainly better that a lot that I have had on my Indian sectors. Both Pune and Bangalore have outgrown their terminals and are crying out for more modern facilities. Check-in at Pune was trying, very cramped with three flights departing at the same time. Bangalore too was crowded in the departure area and the terminal does need jetways. All in all though Jet scores for service and the general helpfulness of the cabin crew and ground staff.

Jet Airways review by Bill Hawkins
26 April 2006

Business class Heathrow-Mumbai. Far more relaxed and higher standards than Emirates or Virgin. The food, wine and lie-flat beds great.

Jet Airways review by Amulya Baruah
31 March 2006

London-Mumbai-Chennai-London. A regular business traveller onthis route. Tried Jet for a change instead of Emirates and BA. While the service and foood was good, two things put me off - tight & uncomfortable seats with less legroom (I'm 6' tall) in economy. Delays & cancellantions (twice) of Mumbai-Chennai flights. Decided to switch back to BA & Emirates as both have flights to/from Chennai, better seats and are more punctual.

Jet Airways review by Karl Moosbrugger
5 March 2006

Delhi-Pune, Mumbai-Bangalore and Pune-Delhi with Jet. Great service on board - efficient and attentive staff on the ground and in the air. Comfy seats and good food. One negative thing that really puts me off: They still follow that silly practice of charging foreigners a US-Dollar fare which is 150% above the rupee fares charged to Indians (even if booked locally). They should follow the example of rival Kingfisher that has recently abandoned such rip-off.

Jet Airways review by D Starr
26 February 2006

Lhr/Bom/Maa return. Heathrow to Mumbai return were punctual. Legroom slightly tight and seats outbound more comfortable, although same type aircraft. Choice of meals and attentive service. No problem requesting extra drinks and frequent juice runs throughout flight. Individual IFE with choice films. Was dreading the transit at Mumbai but this was reasonable smooth and efficient, plenty of Jet staff to offer assistance. The domestic flight from Mumbai to Chennai, although only 1.5 hours offered hot meal and non alcoholic drinks.

Jet Airways review by Rafat Sadiq
20 February 2006

Calcutta to Delhi. I was surprised by the quality of their service. The seating pit seemed a bit narrower than most American airlines, but then so is the average girth of the passengers. The food was pretty good. They have two selections: veg and non-veg. The flight attendants were helpful and in a good mood. Although this flight was domestic, I sympathize with the poster who complained about the lack of food choices on international flights. Perhaps Jet could also offer a continental menu for its foreign passengers.

Jet Airways review by Ray de Power
13 February 2006

Aurangabad to Mumbai on 11th February on Jet 9W 3104. Sitting in front of me was a Jet Airways Flight Engineer - in uniform but obviously off duty. He was seated in row 4D on an ATR aircraft. During take off , he had to be repeatedly asked - at my prompting, to put his seat in the upright position. During the landing at Mumbai he simply refused to put his seat in the upright position and landed with his seat back. If this is the attitude to safety by senior crew members in public - I would hate to know what is going on in the cockpit.

Jet Airways review by Kurt Müller
6 February 2006

Delhi to Bombay. Totally chaotic boarding: despite both front and aft doors being available, pax were not directed to the appropriate door based on their seat rows. Result, with a seat in Row 24 (6 rows from the back), I found myself battling against a stream of boarding passengers seated behind me and who had entered through the front steps. With only about half of all seats occupied at that stage, all overhead lockers were nevertheless already full - a sign that no one gives a hoot about the single-piece carry-on policy. Flight attendants not helpful to find a place to hang my suit, and with an aisle seat, I was repeatedly bumped into throughout the flight by cabin crew.

Jet Airways review by Colin Lusty
6 February 2006

BOM-BHJ-BOM-DEL-BOM. These flights were during the current Indian airport strikes. Indian airports strike or no strike are a disgrace but that is for the airport forum. Food was good and crew were friendly and attentive. I have the usual gripes about mobiles and the amount of carry on baggage although the latter seems to be universal-no one polices carry on baggage.

Jet Airways review by Philip Regan
21 January 2006

Flew Jet Airways Delhi London in November 2005. While their flights within India are great, the flight to London was poor. Check in disorganised. Food was poor, flight attendants badly trained. No wine or beer on trolleys. Passengers were virtually all Indian and service was aimed solely at Indian tastes movies etc also .While I like Indian food, the flight attendant couldn't understand why one needed to know more than "veg" or "non veg" to decide on which meal to choose. Would not fly them internationally again.

Jet Airways review by Dan Ophaelder
3 January 2006

Mumbai airport services chaotic, but little different from other airlines in this hell-hole of an airport. Service onboard A340 plane was not as good as expected - ie from earlier reviews here. Staff offhand and distant, and long way behind other airlines in SE Asia. Greatest concerns were the very, very poor application of safety procedures by cabin staff - this is probably the biggest warning to consider other carriers our of India to Europe. There are some good European options which I believe offer much better safety levels compared to Jet Airways.

Jet Airways review by U Naresh
30 December 2005

Delhi to London Heathrow on an A340-300 (leased from South African Airways). Flight delayed an hour out of Delhi due to fog related ATC congestion. Though we boarded the aircraft nearly an hour before scheduled departure time, we sat on ground till we got clearance. Very light load. 80 pax in all on this 270 seater. This is a terminator service to Heathrow and I assume this is a reason for the light load. At the same time there is VS, AI, and BA and these flights carry passengers onwards to Europe or the Americas. Their flights are full. There is AVOD with a great selection of Hollywood, Bollywood movies. Good selection of music and video games too. Seat pitch at 31" is very tight (SAA are currently extending their seat pitch to 33-34"). The seat bottom is hard due to the video equipment under. Seat pitch is a big turn off. Crew service has none of the Air India warmth though. It is good and professional but can get robotic. There is a good selection of food, though the entree portion is tiny and I had to ask for seconds. Salad, aloo paratha, fresh yoghurt (not packaged), entree (Indian or international), Indian dessert, and baskin robbins ice cream. Bread rolls are not offered nor loaded. Wine selection is from Australia and excellent. Food and beverage service scores over Air India. Hot Punjabi samosas offered mid-flight. Prior to landing a hot chicken or veggie wrap service. Toilets kept clean and lots of reading material too. Jet uses T3 at Heathrow.

Jet Airways review by Paul Martin
14 December 2005

Three of us flew Jet Airways Mumbai to Chennai. Asked for a window seat but got put into row 10 ABC There is no window in this row so passengers beware. Otherwise the flight was good, service and food good. But Jet should confiscate all mobiles that are not switched off. a passenger behind us was told three times during the flight to turn his mobile off. Why not take them from the passengers and store them during flight and give them back on landing. It seems the only way to deal with some people.

Jet Airways review by Justin Edmonds
18 November 2005

Delhi - Udaipur. I wish Jet Airways staff would be more stringent on turning off mobile phones. As we were racing down the runway for take off, the person sitting next to me mobile went off and he started a conversation as we lifted off the runway.

Jet Airways review by U Naresh
24 October 2005

To answer Mr Trivedi's question of the seat cushion being used as a flotation device. All domestic airlines in India took a decision about 10 years ago to do away with life jackets in Y class as these were stolen by passengers. It became a regular nuisance and of course a safety breach. I agree that the seat cushions are not very practical, but at least it's better than swimming without one. Airlines are now rest assured that passengers will not walking away with seat cushions!

Jet Airways review by Pankaj Trivedi
22 October 2005

Have flown with Jet airways several times during visits to India. Great inflight service, delicious food, attentive staff, punctuality etc etc. One problem that they need to address is the availability of life jackets in case of emergency water landing. The business class passengers have the life jacket to wear. The economy passengers have no life jackets but will have to use only the seat cushion to float. In effect, a business class passenger wearing a life jacket will have his hands free and so can swim away to safety. The poor (in all senses!) economy passenger will have to hold fast to the cushion so he floats but can not swim away as quickly since he will find his hands occupied in holding the cushion. So essentially a business class passenger has a better chance to survive than an economy passenger. Why this discrimination? Why not provide also the economy passengers a life jacket under the seat?

Jet Airways review by Edward DeGroen
20 October 2005

Have flown Jet several times, and have found it to be an excellent airline. Courteous and professional staff, a solid inflight magazine, well presented and adequate refreshment, and on-time departures. I'd pick this airline over the rest anytime in India. There's now a good amount of competition in Indian aviation, and this is obviously causing a bunch of carriers to pull up their socks. One possibly disturbing thing - last year a Jet Airways flight out of Bangalore had a failed takeoff and skidded on the runway. The incident was completely hushed up, and there was no mention of it in the media. Not a whisper.

Jet Airways review by Alessandro Baronti
12 October 2005

Very good experience on the sector Bom/Trv, economy class. Helpful and attentive staff, excellent catering (2 choices of meals).

Jet Airways review by Ros James 
2 October 2005

From boarding to landing the staff were obliging and helpful. The ground staff were on hand to assist with the transfer from Mumbai International to Domestic airport. Would highly recommend and will certainly use them again.

Jet Airways review by Isaac Balbin
8 August 2005

I have flown on Jet in their business class perhaps 30 times. They are good except for one thing. They do not cater for people who have special dietary needs. I have asked for Kosher meals many many times, and included my comments at least 8 times on their surveys, but to no avail. Even Lot airlines in Poland can provide it. All they have to do is buy a few dozen long life meals and thaw/warm them up. They know I'll fly them because they are clean and on time. It embarasses the staff when I pull a cup of soup out in Business Class and ask them to bring me boiling water. I thought once they started flying to Singapore things might change. It didn't. Competition would help, but Air Sahara don't provide Kosher Meals either.

Jet Airways review by Krishnan Sundaram

22 July 2005

Blr-Bom-Sin-Bom-Blr. Great flight - and Jet's international service is even better than their domestic service. Used my frequent flyer upgrade vouchers on the international legs - and Club Premiere International is fantastic. Great food and wines, a nice personal entertainment system (though they can improve the selection of movies available), excellent seats with 58 inches of legroom and decent reclines which is necessary on the Bom-Sin leg since its an overnight leg. Best of all is the crew - who were really thoughtful and indulgent. Sad parts of the trip - Transferring from domestic to international and vice versa is quite a pain but stick to the airports authority coach. The bombay lounge sucks - it is really bad. The biggest problem is the fact that there are no domestic connections for 6-9 hours for the Sin - Bom route - so if your final destination is Bangalore, Hyderabad or Chennai, then you are stuck for a while in a crummy airport.

Jet Airways review by Kurt Müller

19 July 2005

One of Jet Airways' weak spots is the transfer from international to domestic at both Delhi and Bombay airports. Arriving at 9.30 a.m. at Delhi, the Jet Airways transfer desk at international arrivals was unstaffed, so I was unable to pick up my PTA ticket . In India, no ticket means no transfer by inter-terminal bus, and I had to virtually kick all self-important security and bus staff into submission to ascertain my rights. Arriving recently at Bombay at 4.30 a.m., and having picked up our baggage and passed through customs, we picked up our PTA tickets from the Jet Airways ticket counter in the international arrivals hall at 5.25 a.m. When we attempted to check in for our 6.40 a.m. flight to BLR, the check-in agent refused to handle us because "the flight closes for check-in one hour prior to departure". When I pointed out to the clock right above her and drew her attention to the fact that is was, in fact, 5.32 a.m. and thus 1 h 08 m before departure, she went into the mode we are used to from state-owned carriers and steadfastly repeated that the flight had closed. We were then advised to take a taxi to the domestic terminal to make our flight. I feel it is a sign of absolute incompetence that an airline has to urge its passengers to take a clapped out, forty year old taxi through the slums built around the airport perimeter in order to for them to make their connecting flight, when the inter-terminal bus takes less than 10 minutes.

Jet Airways review by Suhas Dutta

25 May 2005

Am a platinum level member of Jet's FF club, implying that I fly with them often. Have been flying with them (mainly for work) since 2001. That of course generates enough miles for me to travel on my own as well. Definitely good international standard and now since they have launched the Mumbai-London service, I know which airline I shall be flying at least. The crew is well mannered and pleasant. However because Jet considers itself to be an elitist airline, have seen cabin crew's attitude to people who don't seem to be from that bracket. Which is unfair and rather unprofessional. The food is like whatever. I still do maintain that the food in Business in Indian Airlines is the best that you can get in a plane in India - no exceptions. I have always have had (with a few exceptions) getting the type of food that I want on a Jet flight. I pre-order an LCMLNV meal, and almost never get one. So, I have just stopped eating on Jet.

Jet Airways review by Mayur Poddar

19 May 2005

I recently flew Jet from Bombay to Indore and back. I had booked a month in advance. The BOM-IDR was change to fly via Bhopal and I was informed over phone about 10 days in advance, additionaly this was repeated at checkin. Inflight, the hostess was carrying a sheet of paper, with passenger names, and she addressed every one by names (no Sir/Madam etc). Very impressive. The IDR-BOM was overbooked, and I was not allowed to board even with an Ok ticket that was booked a month earlier. Staff arranged to put me in the first flight next morning, even coordinated with Indian Airlines so that I would make it to my connecting IC BOM-BLR flight - Jet arrival in BOM was 09:05, IC departure was 09:25. Disembarking from Jet, baggage (they picked up my bag and were waiting for me at arrival lounge), travel from Jet terminal to IC terminal (they are far apart in Bombay, they had a mini van standing by just for me), baggage (special handling), checkin (counter was opened for me), security (bypassed some 50 people waiting in a line), boarding IC (taken care by duty manager at IC terminal) - from disembarking to boarding - all done in 20 minutes. Jet had made an oral promise that they would put me on one of their own BOM-BLR flights if I missed this one, and at their expense. Everyone has problems, but I've seen Jet handling them well. For that, I could say that Jet sets the standards for Indian domestic aviation.

Jet Airways review by Lynette Waters-Mendes

16 May 2005

I have always used Jet Airways when travelling within India and cannot fault this excellent airline. Everything was spot on - because of my handicap I was well looked after. The food and snacks were excellent, staff of both sexes were smart and well turned out and very, very helpful too. Baggage check was very good. I have absolutely no complaints.

Jet Airways review by Mansur Ahmad

30 April 2005

Travelled between Delhi and Guwahati. Nice, clean aircraft. Good food. Great service. They even gave a backpack filled with comic books , crayons to the kids. What a surprise after flying Northwest, KLM, US and American. Highly recommend.

Jet Airways review by R Sowden

21 April 2005

I recently flew Goa-Mumbai and then the following day Mumbai-Delhi on Jet. This was my first contact with this airline and I was amazed at the service. From check in to arrival it was as if we had been transported back to an age when the customer counted for something. Without doubt when I book future travel I will look to see if it is possible to fly Jet.

Jet Airways review by M Walding

21 April 2005

I have now had the privilege to fly Jet Airways on several inland flights during two trips to India in the past year. This has to be one of the best airlines in the world. I am amazed at their superb service they provide during the flights. Flight attendants impeccable so helpful, friendly and attractive!. Excellent food is served even on a 1 hour flight which puts other major airlines to shame. They have an excellent inflight magazine so thick it will take a week to read. All flights have always departed on time. And now there are expanding to fly International routes. I look forward to flying Jet Airways London - Mumbai. Flying with any other airline be it American, European, or Asian will have to try much harder to beat Jet Airways performance well done. Keep up the good work and look forward to flying Jet Airways again soon.

Jet Airways review by G Vergara

21 April 2005

SIN-BOM-SIN and let me tell you -Singapore Airlines should be worried! Amazing service - FAs were perfect along with the food. 

Jet Airways review by Paul Garnham

8 April 2005

BOM-GOI and return last week. Amazing service in J for a very fair price (GBP150 return). Great hot food on both flights. Totally professional organization. Excellent website.

Jet Airways review by Kurt Müller

10 March 2005

Perhaps Jet Airways are becoming a victim of their own success....or is it perhaps a case of this carrier having become complacent in view of their recent IPO having been oversubscribed so dramatically? In any case, there are niggles creeping in that were not there before. Last Sunday, I checked in for the 4 pm BLR-DEL, and requested a window or aisle seat. With sequence number 69, I was told that only centre seats were available. When I pointed out that my seat preference was stored in my Jet Privilege FF program profile (I am a Platinum Member), I was told that this profile was never accessed for booking purposes (so what is it for?). Moreover, I recently turned up at 6 a.m. for the 7 a.m. BLR-BOM flight and when checking in was told that the flight would leave around 8.45 a.m. When I pointed out that my FF program level should offer me delay notification by SMS (which I have received on earlier occasions), I was informed that this would only be provided in the event of fog-related delays (do I, as a passenger, care what is causing a delay of 1 3/4 hours?).

Jet Airways review by Saketh Ram

1 March 2005

DEL-HYD-GOA and back to BOM. This is one of the best airlines I have flown. All flights left on time with professional service from the friendly crew. Staff on board worked non-stop during the flight to ensure pax felt well taken care of. The hot meals they served on all flights including the 45 minute hop from GOA to BOM were tasty.  A minor negative about Jet Airways are that the ground crew need to be a little more professional in their treatment of passengers.

Jet Airways review by R Pickering

24 February 2005

Economy Class from Mumbai to Goa and return on same day. Aircraft were spotless although a little cramped. Both flights were on time, cabin staff smiling, friendly, helpful. A pre-take off Lime Juice on both flights and an extra bottle of water with the meal service. To Goa, a 60 min flight we got a full hot breakfast (choice of veg or non-veg) with fruit salad and croissant. No tea/coffee service but by the time everyone was finished we were landing anyway. 45 min return flight we received a "snack" (again, choice of veg or non-veg) which was equal to other airlines full meals. They have an inflight magazine worth reading too!

Jet Airways review by Oliver Dunskus

11 February 2005

Just returned from a trip to India that included several Jet Airways domestic flights in business and economy class. I wish our European domestic carriers had this consistant level of food, comfort and service attitude. And all of this happens at very low prices.

Jet Airways review by R Peters

11 January 2005

Just returned from a trip to India. Flew Jet Airways from Bangalore to Mumbai. Good in-flight service, excellent food, neat aircraft. The only thing missing is professionalism in the ground staff. The pretty, "in her early twenties" lady manning the counter discussed a movie with her colleagues while issuing my boarding pass and luggage slips. This apart, everything was much better than Indian Airlines.

Jet Airways review by Andreas Krog

22 November 2004

In September I flew with Jet Airways from Chennai to Bangalore and back to Chennai. I reserved the flights before I travelled to India, and chose Jet Airways over Indian Airlines and Sahara, because they seemed to have the newest aircraft. I wasn't disappointed. It was a very good service in the same standard we see in Europe. The flight was only 30 minutes, so it was limited what kind of service the flight attendants had time for. But they managed to serve a sandwich and something to drink. However it is special to get a sandwich with nothing else than cucumber in it and butter milk.

Jet Airways review by Kurt Müller

6 October 2004

I fly Jet Airways five to six times a month and have undoubtedly they provide a standard of service (including punctuality) that puts most European (and most certainly all American) domestic carriers to shame. Punctuality, catering, cabin crew etc are all excellent. Occasionally, as on 9W801 from Delhi to Bangalore on 04/10/04, the overall impression is marred by substandard ground services, some of which are arguably not of Jet Airways' own doing. At 5.30 a.m., the queues for security control at Delhi were simply beyond common sense - the line of passengers waiting to pass security checks cutting right across the path of passengers arriving at the terminal for check-in. Boarding was again totally disorganized - despite there being ront and aft stairways provided, passengers were allowed to board indiscriminately, with the predictable result that the cabin turned into a zoo with pax in the last rows entering from the front and obstructing those who were making their way from the aft door to the rear section of the aircraft. For whatever reason, the usual restrictions on carry-on baggage did not seem to apply to this flight either, with overhead bins above empty seat rows already overflowing with excess hand baggage half-way through boarding.

Jet Airways review by Anirudh Sathe

11 July 2004

Bombay to Goa which is one of the shorter routes the airline operates but the hot meal served is one of best. This airline surpasses many airlines for inflight meals, cabin crew friendliness and arrival times.

Jet Airways review by Olivier Beltrami

26 April 2004

I often fly Delhi-Chennai on Jet Airways, always in economy class and I would rate that experience on a par, or above, flying in business class inside Europe (AF, LH, BA, SK, FI). Seating is no worse than intra-Europe business class. Food is delicious and varied. Hostesses are friendly, immaculately groomed, and very pretty (doesn't hurt any). My flights have always arrived and left on time. During evening flights the hostesses even come and bring us pillows and blankets (remember I am talking about economy class!). All in all a wonderful experience. Mind you, my experience with other domestic Indian carriers has always ranged from excellent (Air Sahara) to good (even for the much maligned Indian Airlines).

Jet Airways review by U V Naresh

25 April 2004

I find the business class pitch on Jet Airways 737 NG's to be very tight, though the recline is decent. Pitch is not more than 40". They are not too comfortable, and very poor in comparison to Air Sahara or even Indian Airlines.

Jet Airways review by N Hussain

28 March 2004

Jet Airways on the CCU - BOM run in J class. My flight from DAC to CCU on Bangladesh Biman was over 2 1/2 hours late and me and two of my colleagues ended up arriving at the Jet Airways counter 10 minutes before the 6PM flight. Initially, the counter representative told us to take the late evening flight as check - in was closed. . However, we were able to persuade them to put us on the scheduled flight. The Boeing 737-800 was clean and comfortable. The J class seats are more then adequate for the 2.5 hr flight. It compares to that of many international carriers. The food was simply superb and served with great care.

Jet Airways review by U V Naresh

1 March 2004

Standards are still very high. Recently flew them from Delhi to Bangalore, continuing to Mumbai on and J and Y class. Check in by well groomed and professional female ground staff. Lounge facilities are poor. Jet uses the restaurants facilities provided by the Sheraton in Delhi, Ashok group in Bangalore for business/gold card passengers. On board service is really warm and even though female staff are in western attire, their service and attitude is 100% Indian. Food quantities continue to deteriorate, though the taste remains delicious. Aircrafts are ageing, possibly overworked, but are non the less state of the art. Ground handling is swift and efficient.

Jet Airways review by Arik De

22 September 2003

Y class from Calcutta-Bombay. Besides the excellent hot meal, on-time departure, etc, when was the last time you had each passenger in Y class being greeted and addressed by their name.

Jet Airways review by Rahul Mirchandani

16 September 2003

Jet Airways is certainly India's best domestic airline. But of late, the service standards have fallen a notch - but then with competition like Indian Airlines making a choice non-existent for frequent travellers looking for an extensive network, why work as hard? However, the aircraft leave bang on time - except in bad weather, which is understandable. And the Club Premiere service is truly exceptional. Seating in Economy class is very cramped, but with the longest flight just over 2.5 hours, worth the hassle. Overall, an airline with a great product, which was even better not too long ago.

Jet Airways review by Ganesh Natrajan

12 August 2003

The best thing that ever happened to Indian aviation -Jet Airways. The cabin service matches or even surpasses that of many European carriers. The aircraft are neat and new and the ground and cabin staff are extremely efficient and friendly. The female cabin staff in particular, are the prettiest I've seen anywhere and that makes the flights even more enjoyable. The food is also excellent with fresh hot meals even in one hour flights. Jet Airways must be given four star status and be allowed to fly foreign routes.

Jet Airways review by J R Madhavan

28 July 2003

Flew Jet Airways for over five years now. I am quite disappointed that their service has degraded. The crew in Y class smile less and the courtesy that was once a 'part of their uniform' is now gone. I really loved Jet Airways and will continue to do so only if they regain their former status.

Jet Airways review by Anand Thiruvoth

22 June 2003

I fly Jet Airways whenever possible on domestic flights in India. Cabins are always spotless, service is great, food is good (excellent for a domestic short haul carrier), helpful ground staff, good reading material on board, not to mention an average fleet age of around 3 yrs. Jet Airways is better than most international carriers I have flown and I wont even compare it with domestic carriers.

Jet Airways review by Michelle Brandt

11 May 2003

Jet Airways stands out as the best airline I have flown - reminiscent of earlier SQ days. Spotless new aircraft, 4 magazines to read i8n Y class, smiling helpful flight attendants, excellent food - multi-course meal on a 2 hour domestic flight .

Jet Airways review by Hemant Kataria

8 May 2003

An excellent airline for the price. Many foreigners think that serving full meals is a big thing for short haul flights (1-3 hrs), but all Indian airlines do that including Sahara and Indian Airlines. In fact the food too will be pretty much excellent (so long as its hot!) because most use the same caterer (Oberoi/Taj etc). I think Jet Airways should be 4 Star and not a 3 Star airline.

Jet Airways review by Cheryl Matt

21 January 2003

My husband and I travel to India at least once a year and have always used Jet Airways to connect in India. We just returned home from a trip that was a total disaster thanks to Jet Airways. We were to leave Hyderabad for Mumbai to connect onto our international flight on Jan 16th. The flights were all delayed by at least 2.5 hrs but were reassured we would make our international flights by the "supervisor", called over to talk to us by the attendant. He told us he would put us in the back, (row 25) so we could get off the plane right away and our luggage would be first off and ready for our next flight. Well, it doesn't matter if we are last or where we are, because we had to wait for all the people on the plane to deplane and then the shuttle leaves. He reassured us he would put a priority sticker on our luggage (which he did) but it didn't make any difference because nobody looks at that!  He told us we would have to buy our own taxi when we get to the domestic airport to reach the international airport in time. Well, we did hire a taxi which drove so fast I thought we would get killed by his driving. We arrived at the airport at 12:50, but check in was closed at Northwest Airlines and they wouldn't take us on the flight. We contacted Jet Airways who would not take any blame at all. Finally after one hour, we were given a Mr Englebert to talk to at the domestic airport - who told us we should go back to the domestic airport. He hung up the phone on us. It was Northwest Airlines who finally helped us by taking us to the domestic airport at their cost. When we talked to Mr Englebert, he was so nasty to us, like it was our fault we were stranded. He said, "My manager said he told you you would miss your connecting flights"' which was a lie. When we told him it was a lie he got mad and said to us, "of course you will say that". This man was so nasty to us. Finally after we all got angry with him, he offered to put us in a hotel. At 5:00am we and another passenger were finally in a hotel. The other 4 passengers who were stranded were flown back to Hyderabad, but not until after he told them they would have to pay for their own flight back to Mumbai. In the past, we told many people about Jew Airways because we liked the service - now we will not travel by Jet Airways again. The customer service is so bad.

Jet Airways review by Rita Singh

9 January 2003

Flew Jet Airways economy from Mumbai to Ahmedabad last week. Their flight attendants were friendly & helpful. They assisted one of the older ladies with her cabin luggage etc. very well. Fairly generous serve of hot breakfast. Can't really think of any negatives, apart from may be limited choice of entertainment. Much better than domestic Qantas flights back home in Oz.