JET AIRWAYS  Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4 5 6 7

JET AIRWAYS customer review :  29 June 2009 : by Kurt Müller   (Germany)

SIN-BOM on A330-200. Very nice cabin interior with great lighting effects. Comfortable seats and good IFE with large screens. Only sore point: arriving at Bombay at a remote stand.

JET AIRWAYS review :  9 June 2009 : by D Bhojwani   (UK)

London-Bombay. Hadn't flown Jet Airways longhaul previously so wasn't sure what to expect. Got off to a good start with orderly boarding by seat row numbers and a friendly welcome onboard. The flight wasn't full so enjoyed having two seats next to me empty on the 777. Good selection of films and music. However, was disappointed with the quality of the catering.

JET AIRWAYS review :  4 June 2009 : by Stephen Lloyd   (UK)

Mumbai to Chennai, Business class. Experience very good on this 90 minute flight. Seating comfortable with video entertainment in the arm and a selection of choices on the meal served. Lounge at Mumbai was a raised platform looking down on the hall, plenty of space with food and soft drinks. FAs attentive and smiling. As it was voting day, no alcohol was served on the plane or lounge.

JET AIRWAYS review :  1 June 2009 : by A Walsh   (UAE)

DXB-MAA-SIN-DEL-DXB. Business class is only a good regional business class product, and not really fit for the 5hr30min sector from SIN-DEL. The crew are very attentive and helpful. Food also good on all sectors. Where there needs to be improvement is the ground product, even accepting ground handling agents. The check-in at DEL with Jet staff was poor with the Business class desk initially closed, and again at boarding the marked business class dedicated fast track was also closed meaning that you wait in the economy queues both times. The most disappointing aspect thought was the Lounge in DEL - it is simply appalling, not even the provision of a bathroom. There are other far better lounges next door to the one Jet uses. I left the lounge and waited at the gate after security.

JET AIRWAYS review :  21 May 2009 : by Kurt Müller   (Germany)

What irks me about Jet Airways is their policy of wastage. Arriving from overseas with printed boarding passes for our onward flight on 9W and through-labelled baggage, they tear off your luggage tags, replace them with new ones and re-issue your boarding passes, too. (That they waste more paper by providing tags for your hand-luggage to be stamped at security is probably not their fault, but it's simply more wastage).

JET AIRWAYS review :  11 May 2009 : by S Hoose   (Germany)

HKG-BOM in Business. Jet is using the Air France Lounge in HKG with nice facilities and good food selection. Crew attentive and eager to help. Jet is using A330-200 on this service. Legroom and setup in Business Class good - new configuration is a bit overstyled and not practical at all instances. Seat reclines 180°, but you feel a bit cramped. Food & Wine was good. AVOD average compare to other airlines, selection of movies is way behind other competitors. Crew professional and friendly for the whole journey. Would recommend Jet again on this service and aircraft type - though their domestic quality has dropped over the last years.

JET AIRWAYS review :  22 April 2009 : by Vishwanathan Shankar   (India)

DEL-MAA. I have been flying Jet Airways for several years now, mostly in business. The inflight standards are deteriorating. On a recent trip from Dubai to Chennai via Delhi on Jet, the experience on the Delhi-Chennai sector was dismal. The hygiene of the catering tray was appalling with sticky plates. The hot vegetarian breakfast was food that had got spoiled and the crew were (while friendly) were clearly inattentive to some of these aspects. Most people in business who selected the vegetarian choice that morning did not eat it. The bread was stale and not heated. Evidently Jet needs to pay attention in this area for the money they charge.

JET AIRWAYS review :  19 April 2009 : by M Gupta   (Singapore)

I travelled from Delhi to Singapore on Jet airways. I was travelling alone with my baby (9 month old). I had a harrowing experience with a check-in personnel who was rude and arrogant and did not understand what kind of services Jet airways offered to passengers and seemed to have no interest in serving passengers. I asked for a bassinet seat, during check-in, which she told me that there are no bassinets available on this flight. I tried to inform her that when I travelled in 9w17 (Singapore to Delhi) I was offered a bassinet. She did not believe that is true and in fact rudely said that I am mistaken and is not possible. I was the second passenger checking-in and requested her to provide the economy front seats with little more leg-room, but she refused saying that the flight was full and the seats were already allocated. I am aware that Jet airways does not allocate seat at the time of booking and only provides confirmed seats on check-in but I could not argue with her enough and wanted to get over the check-in process as I was getting tired carrying the kid. When I entered the flight, not-only the flight had 10-12 seats empty, but also the front seats in economy were not fully allotted. Luckily the flight crew shifted me to the front-end seats and to my surprize I was also provided with the bassinet which the check-in staff said did not exist in Jet airways. The check-in staff was either totally ignorant of services offered by Jet on international routes or was just picking on me (probably I tried to argue with her regarding the bassinet). Any full service ariline should not keep such people on front-line when they cannot keep their personal egos to themselves when serving customers. In-fact this lady also refused my request to provide an aisle seat (convenient for taking the baby to toilet) and assigned me a window seat. Luckily the flight was not full and the in-flight crew help me to re-locate to the better seat. On the whole, the in-flight experience (service, ambience and food) was good, but the check-in experience was totally ruined and lingered on for the whole of the flight.

JET AIRWAYS review :  6 April 2009 : by V Dhillon   (Singapore)

Singapore to Delhi on Jet - Agreed that the aircraft is too small for this leg. Jet surprisingly does not allow online check in for families travelling with children. This seems ridiculous and I feel that families with children need this more then others. Due this rule you would have to land up probably 2 hours before the flight at the airport and you would get all crap seats as all the good ones would be already taken up by online checkins. Seats on the aircraft are too cramped and service lousy. It is not because the staff is not working. It is simply because they are very inexperienced and do not know how to manage. To make matters worse they are understaffed. A total of 3 flight attendants were serving the full economy section. As a result the first glass of water we got was 3 hours after the plane took off.

JET AIRWAYS review :  30 March 2009 : by S Damodaran   (Oman)

My recent trip on Jetairways MCT-BOM-COK in Economy class (Seat 14A) made me feel that the seating is so cramped if the front seat passenger recline which makes you immovable. Other than this hitch, found quality in food, cabin and toilet clean. FA's prompt and helpful. On my return leg COK-MCT the FA helped me move seat to the Emergency Exit door side as the allocated seat 12A was not suitable to my long leg.

JET AIRWAYS review :  26 March 2009 : by K Stanbury   (UK)

I have used Jet Airways for my last two visits to Thailand from the UK, which requires a change of aircraft at Mumbai. Whilst the Boeing 777 used for the LHR-BOM leg is excellent the Boeing 737 used for the BOM-BKK leg is disgraceful - seats falling apart, broken plastic fittings etc. However, what stands out is the blatant corruption of Customs officials encountered at Mumbai airport, where international transit clients are subjected to illegal confiscation of their duty-free liquor allowances. This happens on both outward and inward flights. Jet Airways deserves to fail on this route if they cannot prevent this disgraceful behaviour.