Home Page

 

Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share






Jet Airways Customer review :  31 January 2014 by Sellaththurai Kula    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew for the first time with Jet Airways premiere class and was very happy with the entire trip. There were 6 sectors with the round trip and every single sector, the flight was on time or early. The food was very nice and service excellent. The Delhi - Brussels and Brussels - Toronto were excellent. Ground staff at Delhi were not helpful at all as immigration wouldn't allow passengers into the Gates any earlier than 4 hrs before the flight, as a transit passenger I was stuck in the middle.



Jet Airways Customer review :  30 January 2014 by Thirumarai Selvan Sanjay    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore (SIN) to Chennai (MAA). Aircraft was a Boeing 737-800. It was a morning flight. I had the breakfast on the flight and it was delicious. There was light turbulence but the pilots managed to return the plane to normal. Overall flight was good!



Jet Airways Customer review :  29 January 2014 by D Whalley    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi to Kochi via Chennai. Seating very cramped, but flight good. Food given on both sectors whilst not the best in flight food, it was adequate. Passengers for COC remained on plane for 30 mins at Chennai. Cabin crew great throughout. Good communication skills, very professional.



Jet Airways Customer review :  28 January 2014 by Stilton Michael    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

January 2014, London to New Delhi with return from Mumbai. Design of seats meant that legroom was perhaps more acceptable than many airlines provide in economy. Flights were on time. That is the good bit. On the other side of the coin the flight crew were unfriendly. They did what they had to but with no sense of enjoying their jobs. No assistance given to those who needed help with luggage. They just stood and watched whilst other passengers helped out. Very strange and in contrast to the general attitude we encountered during a delightful holiday in India. Poorest food on a long haul flight since Delta served up something inedible about 15 years ago. Entertainment way behind the competition. We will certainly return to India but it won't be on Jet Airways.



Jet Airways Customer review :  28 January 2014 by S Coutinho    (Kuwait)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KWI-BOM-SIN-BNE return. KWI-BOM - ordinary Boeing 737. No PTVs. Polite Flight Attendants (they have to cater to all kinds in the KWI-BOM sector). Avoided use of washrooms due to co-travellers. Food uneventful. BOM-SIN Airbus and much better flight in terms of seats/ newness of aircraft. Service was good. Food was uneventful - nothing to complain about. PTVs were good and my children enjoyed the programmes. SIN- BNE / BNE-SIN was code share with Qantas - so no comments. SIN-BOM - same as outgoing service. BOM-KWI - still a Boeing but with PTVs. Flight attendants were very good. I do have one complaint and this is not a small one. As mentioned before, I avoid use of toilets during flights from and to the Middle East for obvious reasons. However, the flight had not even taken off and I went to the toilet and found not even a single toilet seat cover. The male flight attendant immediately and promptly cleaned it for me. In other words, no complaints with regards to the flight attendants - but the airline really must provide these basic things on a flight! In all, good value for money.



Jet Airways Customer review :  28 January 2014 by Francis Hands    (Saudi Arabia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9W567: Dammam to Delhi, 9/1/2014. Scheduled departure 23.55, actual departure 05.00, 10/1/2014. Uninformed of delay pre-flight, advanced information would have saved waiting, sitting in an uncomfortable waiting area. Consequent to the delay I missed my Delhi-Lucknow connection, flight 9W2244, 10/1/2014, departure time 09.05. Arrival at the Jet Airways ticket office I was to witness to sheer mayhem, total lack of any organisation. The ticket office manager was oblivious to the mayhem. 13/1/2014, 9W348, Lucknow to Mumbai. This flight was also 2 hours late, again unannounced. 22/1/2014, flight 9W564 Mumbai-Dammam, 19.30, though initially announced as being delayed to 20.45, departed at 21.05. When we were called for departure we did not expect a tour of the airport. On arriving at the aircraft we were kept waiting in the bus. The flight was uncomfortable due to the seating arrangement being primarily for the Asian human body frame, not a Westerners human frame, cramped and uncomfortable to say the least.



Jet Airways Customer review :  25 January 2014 by M Cowan    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pretty good trip with Jet LHR to Bangalore via Mumbai return. Domestic flights were perfectly competent, international legs on a B777-300 were on a par with BA and Thai business class products. Seats good, proper flat bed and very nice to have the crew make up the seat into a bed with a padded topper. On board ents a little sparse compared to other airlines but sufficient for a 10 hour flight. Skyteam lounge at LHR pretty good, lounges in India consistently lousy. Food decent enough. All in all it did what it said on the tin (all the flights were bang on time) and I'd be very happy to try them again in business.



Jet Airways Customer review :  25 January 2014 by D Nicholls    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently arrived back home after being in Thailand for 4 weeks, flying LHR-BOM-BKK on my outbound flight and BKK-DEL-LHR for my inbound. The London flights were fantastic with great cabin interior, entertainment, food and service, could not fault them! The Mumbai to Bangkok flight was good but not the same as my Bangkok - Delhi flight on my return. The aircraft type (Boeing 737-800) were the same, however the Bangkok to Delhi flight has personal touch screen entertainment and a better meal selection, the Mumbai to Bangkok had drop down screens and not the best of meal selections. However apart from that, flights were all on time, service and comfort were great value for money.



Jet Airways Customer review :  20 January 2014 by C Thadani    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew the SIN-BOM return flight and took two different types of flights. For going, took Jet Airways 9W 09 on the 737-800. Flight was for the same price as the one hour earlier 9W 11 on the A330 for the same SIN-BOM flight and yet the PTV was barely working. It kept on switching on and off. The passenger beside me could barely use hers with the very poor touch screen. Content was minimum and not what I expected from India's premium airline. Food was good but we weren't even served the usual tea/coffee. Seats were uncomfortable. Coming back, flew the A330 On 9W 12 BOM-SIN. PTV was MUCH better this time round and seats were a much bigger improvement over the 738 flight but food wasn't as good. FA's were pleasant and helpful on both flights. While definitely India's best premium airline when compared to Air India, it still doesn't live up to the much higher standards of Kingfisher Airlines when I flew it on the same sector few years ago which was on an A320 but the experience of KF was still definitely 5* and better. If SQ and 9W have the same pricing on the SIN-India routes, would recommend no doubt SQ. If prices are very different for both with SQ being much (500SGD?) more expensive, then Jet does still give a pleasant flight for the sector. Got an amazing deal on Jet for this sector this time though.



Jet Airways Customer review :  16 January 2014 by James Hilton    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9w 2756 from Trivandrum to Chennai in atr 72, 15 January 2014. Excellent cabin crew, ample leg room and more importantly perfectly on time.



Jet Airways Customer review :  7 January 2014 by Rajendrakumar C Patel    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Passengers travelling business class are looking for four things in my opinion: First, peace and quiet. Jet Airways flight 9W 0118 on 31 December 2013 from Mumbai to London had two kids in the section who did not have a seat of their own and shared seating with 4 adults spread through out the cabin during the entire duration of the flight. The kids screamed the place down and ran amok throughout the cabin. I could not sleep at all on a nearly 10 hour flight. Second. The lounge experience. Lousy is the best description I can come up with. Both outward flight from London and Return flight from Mumbai lounges were shared and were poor at best. Third entertainment. My seat 11A had a non functioning screen! It was locked in a position in which nothing could be viewed. The cabin crew apologised but obviously could do nothing about it. Meal choices. Very limited. And finally cabin comfort. The cabin is laid out in herring bone fashion the fold flat bed does not accommodate a 1.85 meter man. the décor is old fashioned in beige and brown. Shame on you Jet. Old planes, indifferent service and clearly unaware that there is competition on this leg. You really do not expect me to be on board your aircraft again.



Jet Airways Customer review :  6 January 2014 by Dhillon Kulwant Singh    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Delhi, 19th December 2013, 9.30am but departed 10.45am. Check in was very slow and disorganised, Between standard economy and web check in. The staff were more interested in charging customers for being overweight by 2kg. Inflight cabin crew had a not bothered attitude, and had to ask for water. The service level was like a budget airline. We left late, and then had to wait for 30 min upon landing at Delhi for a gate.



Jet Airways Customer review :  29 December 2013 by R Ganesh Kumar    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-BOM-DEL by 302/312. Both flights bang on time despite foggy conditions in Delhi. Meals adequate, staff friendly. Overall a satisfying experience and would definitely recommend.



Jet Airways Customer review :  29 December 2013 by David Woolley    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9w 121, 27th Nov, London - Delhi. 9w263, 13 Dec, Kathmandu - Delhi. 9w122, 13 Dec, Delhi - London. Good flight to/from Delhi. Good lounge, helpful staff, enjoyed the food and plentiful drinks. Time went quickly which is a good sign and on time both ways. Did not watch entertainment so can't comment.



Jet Airways Customer review :  29 December 2013 by A Sabaratnam    (Singapore)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The service offered by Jet Airways is very disappointing, I was taking a domestic flight from Bengaluru to Kolkata on 18 December 2013. When I checked-in I was told my luggage had exceeded the limit of 15kg. While I understand that such limits are imposed on domestic flights, but for someone who is on a long business trip in India, who has been allowed up to 20kg or 30kg on international flights, how do the authorities expect us to shed off excess weight when flying from one city to the next within India? I was asked to pay for the exceeded amount at a Jet Airways counter. When I went to the counter, the service was extremely slow. The counter staff were more interested in attending to the sale of tickets. Onboard, there is lack of discipline by staff. People were still talking on their phone after the announcement was made not to do so. This is the second time I have flown on Jet Airways. Their lack of interest in the well being of the passengers is worrying. I will never fly Jet Airways again if I can help it.



Jet Airways Customer review :  25 December 2013 by L Douglas    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LHR-BOM-HKG in August and then returned on same route just before Christmas. LHR-BOM was less than 30% full, resulting in a great, quiet flight. Departed on time and arrived early. Bulkhead seat with lots of legroom, friendly crew, who even offered hot towels on departure to economy passengers because business class was so empty. In flight entertainment relatively extensive, and food was okay - offered a curry meal plus a hot chicken wrap later on. Drinks were offered several times. Seat was comfortable and overall a great flight. BOM-HKG night flight was packed full. Had a seat near the back with pretty bad legroom. Served ice cream upon departure and breakfast (which was vile) before landing. Return flight a few months later to BOM was 100% full. Bulkhead seat again, so leg room no problem. Entertainment and food were still pretty good and crew were as friendly as ever on Jet. The cabin was absolutely freezing though. Final flight, BOM-LHR was pretty poor. Seats and entertainment still good, crew still friendly. But absolutely no drinks or food offered for the first 8 hours! Breakfast eventually served, but I passed, having experienced the horrors of breakfast on Jet a couple of months ago. Biggest problem is Mumbai airport - the transfer process is confusing and unorganised and the airport itself is horrible. Not really Jet's fault though, I guess. For the price I paid, I would recommend Jet and fly with them again if they remained significantly cheaper than others on this route.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

© 1999-2013  Copyright Skytrax