|
PAGE:
1 |
2 |
3 |
4 | |
Rating : 1.0 (very poor) to 5.0 (excellent) |
|
JET AIRWAYS review : 19 November 2007 by W Hamill (Australia)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Economy |
Singapore to Chennai return. This was far superior to the Qantas leg of my flight. The biggest bonus
was the vegetarian food - best I've had on any airline. The seats were roomy, staff friendly and a
very pleasant experience.
JET AIRWAYS review : 16 November 2007 by N Hussain (Bangladesh)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Economy |
CCU-BOM. 737-400 in good condition. Three FA's serving J class. Dinner service fabulous.
JET AIRWAYS review : 28 October 2007 by Ian Jenkins (Germany)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Economy |
DEL-IXB return in economy. Efficient check in. Aircraft and seating good as anything in europe.
Inflight included non alcoholic beverages and a hot meal which was reasonable. Delhi domestic terminal
is being renovated, better than it used to be, but still crowed and noisy. Bagdogra terminal was ok
for a provincial airport, but loud announcements and TVs
JET AIRWAYS review : 28 October 2007 by Eric Rose (UK)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Business |
LHR-Amritsar and Delhi-LHR in Business Class. Outward night trip was disappointing. problem with pre-
booked seats given to someone else - but later sorted. Food and service good but no champagne
available. No toiletry kits given out "flat bed seat" not very comfortable for my height - 6/4. On
arrival despite being marked priority one of our bags took more than half an hour to come through.
Daytime Return from Delhi much better - a good supply of champagne and after 3 weeks away appreciated
abundant supply of UK newspapers but still problems with pre-booked seats given to someone else.
Lounge at Delhi airport was dreadful - crammed and noisy, shared by numerous airlines and poor
selection of dried up pastries and sandwiches the only food on offer. Bags were quick off the carousel
at LHR but in a very dirty dust-covered condition.
JET AIRWAYS review : 22 October 2007 by A Patil (Netherlands)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Economy |
Flew Jet from Brussels to Mumbai and back and was pleasantly surprised by the service. The economy
class service is better than any other European airline's business class service. Every seat had in-
seat-video, the food options were very nice and eager to please flight crew. Will fly them again.
JET AIRWAYS review : 18 October 2007 by N Sani (USA)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Business |
EWR-BOM on new 777 in business class - an excellent product. Very friendly crew that was eager to
please. Dom Perignon served in business class which was a first. Wine selection also very good.
Food selection and quality was excellent. Presentation of food was done like first class style on
other airlines. True flat bed seat was very comfortable with blanket and duvet. Quality of on demand
movies was excellent with a combination of Bollywood and Hollywood movies.
JET AIRWAYS review : 12 October 2007 by R Tielman (Australia)
| | Customer Trip Rating : |
 | Recommended: |
 | Value for Money: |
 |
Cabin Flown: |
Economy |
UDR - DEL We must agree on the comments on this forum regarding this airlines. we found they very
hardworking bunch, especially on a very short haul flight. Juice and water at the beginning,
inflight meals, and tea and coffee. when we arrive in Delhi, our luggage came not long after we
arrived at the claim place. We will use this airline again in the future.
Jet Airways review by Pete Thompson
11 October 2007 Customer Trip Rating : 
LHR-AMD return Business Class. Have flown with Jet on domestic flights before and found them very
good. This was my first experience of their international service. Quick check-in on both sectors,
clean comfortable cabin and friendly efficient crew. Good airline.
Jet Airways review by S Meo
5 October 2007 Customer Trip Rating : 
BLR-HYD. While most of the airports are appalling, as you step into an aircraft it is a different
world. B-737, was brand new and clean. I was sitting in Economy class, but level of service was higher
than normal Business Class in Europe. Very nice attitude from the cabin crew, always polite and
smiling. They offered mineral water and orange juice before take-off, along with a range of daily
newspapers (the amount they carried was such that there was no risk of exhausting them before arriving
to the last rows, as most of the times happens in Europe). Also magazines were available in seats
pockets. Flight meal was superb, served with tissue towels and steel tableware. Beverages offered 3
times. Consider that all this took place on a short-haul flight, less than 1 hour. Don't hesitate to
fly Jet Airways, anyway I suspect that similar level can be found also in competitors.
Jet Airways review by Karl Moosbrugger
5 October 2007 Customer Trip Rating : 
BOM-PNQ in Y-class. Pleasant, very efficient check-in in Mumbai. Departure spot on time. Modern, clean
aircraft, sufficient space and pleasant flight attendants and ground staff. One of my favourite
airlines.
Jet Airways review by Tom Fitzgerald
30 September 2007 Customer Trip Rating : 
Delhi-Singapore Business Class. It was hard to locate but eventually we did find the Jet Airways
check-in desk, if only they had a few of their staff out and about helping to direct passengers. The
check-in process was quick and relatively painless; boarding passes issued and it was off to the
shared lounge (Jet Airways does not have its own lounge at Delhi International). The shared lounge run
by a hotel chain was not very nice and very old. There were a good selection of drinks at the bar and
one computer available for internet access. Boarding via a bus to the aircraft and Jet Airways does
provide priority lanes for boarding Business class passengers, although this is negated by the fact
that you end up boarding the same bus as everyone else. Once on board the 737, we were offered a drink
and a hot towel to freshen up. I was impressed with the seating for a 737 doing an international leg.
While not a lie flat bed, the seats had plenty of leg-room and were the old cradle type seats equipped
with foot rest and individual reading lights on the side of the seat. In flight entertainment was via
a portable digeplayer which presented a problem at meal times but other than that wasn't too bad. The
digeplayers were not loaded with enough programs and/or movies for a 5 hour flight though. On this
morning flight we were served brunch which was presented first class style. A linen cloth was put down
followed by fine china and cutlery, a nice break from other airline presentations which usually are
nicer versions of economy class food trays. The entire meal was a nice break from the new approach of
many airlines who like to cut the cost of business class travel. All in all the flight was pretty
good, the flight attendants were excellent and the meals were good. The entire service needs a little
bit of a polish up but for the price I paid, not bad at all. Finally I am pleased to say the staff at
Jet Airways don't have that disgruntled airline attitude yet and it really makes flying with them a
lot better than with other airlines.
Jet Airways review by B Cruysse
30 September 2007 Customer Trip Rating : 
Brussels to Newark (NY) in one of their new 777's and we were surprised by the excellent service that was offered.
Jet Airways review by Savi Mull
18 September 2007 Customer Trip Rating : 
DEL-KTM-DEL Business Class. Wide seats with good lumbar support but recline was very restricted, seat
pitch could have been better on international flights. No amenity kit and no IFE, which was surprising
since Jet Airways has recently relaunched itself. Quality of the food was very good. Champagne was
served on board as well. Service eager - choice of meals was limited to two, one vegetarian and one
non-vegetarian. We were told tea and coffee are not served on the sector.
Jet Airways review by Azimeer Manaf
30 August 2007 Customer Trip Rating : 
KUL-MAA sector Y class. The aircraft was relatively new. Selection of food excellent and tastes like
actual cooked food. The food was served with cutlery and crockery, a rare sight in Y class. FAs are
very attentive to the passengers need, although smiles are a bit 'expensive'. Overall, a great flight
and kudos to the management and the FA to provide service beyond expectations.
Jet Airways review by Brett Watson
18 August 2007 Customer Trip Rating : 
BOM-BLR Business. Probably the best domestic carrier in India. Warm welcome from FA's and every need
attended to for short flight. Good meal choice (four options, plus other non meal options), although
by the time I ordered choice was not available. FA's very attentive, with full meal/drinks service on
relatively short flight. Bags arrived quickly and able to leave airport quickly. Overall a positive
experience
Jet Airways review by N Khimji
17 August 2007 Customer Trip Rating : 
BOM-SIN economy class. Jet Airways better than many other airlines but still has a few problems. Pre
booked seat was disarmed, no fewer than 4 ground staff checked our boarding cards in order to shuffle
seating. Food ok, service excellent so must make a mention of that - check in very slow and
disorganised.
Jet Airways review by Shrikant Jajodia
15 August 2007 Customer Trip Rating : 
Delhi - London return. New Airbus, well mannered staff, fantastic IFE, excellent food in economy
class. However the return leg was a bit of a disaster. IFE went on a blink and remained so throughout
the flight. The choice of food offered was not available. They ran out of kits given to children and
most of the staff couldn't understand or speak 'Hindi', the national language of India. I had to on
more than one occasion stand in as an interpreter for some elderly passengers who did not speak
English and there was a major communication chaos going on during the meal service behind and ahead of
me in the flight. If Jet want's to be a truly world class airline they need to get their act together
on the international routes.
Jet Airways review by Kurt Müller
9 August 2007 Customer Trip Rating : 
MAA-KUL-MAA-CJB in Y-class. Whilst Jet Airways are clearly the best choice within India, their
international product needs some attention. After checking in, my boarding pass was demanded for
inspection by no fewer than 8 people, the last three of them in direct line of sight of each other on
the airbridge! The 4-hour flight from Madras to KL is clearly at the limit of what can be done in a
737, where three rows of seats around the mid-fuselage emergency exits are without recline facility.
No individual IFE screens on this international flight, yet the 737 on the 40-minute feeder flight
from MAA to CJB had them – go figure! I did not sample the food on the outward journey, as the
departure time is 2330 and I simply wanted to sleep, but breakfast on the return leg from KL was tasty
and well presented. In-flight duty free is a joke: the catalogue has a Chivas Regal advertisement on
the back cover and one for Johnnie Walker on the inside, yet you cannot buy either liquor or tobacco
products on the plane!
Jet Airways review by S Bowman
15 July 2007 Customer Trip Rating : 
DEL-SIN economy. Looked like a new 737. I was impressed by the offerings
(newspaper, lime juice, plus usual meal and beverage service). The on-
demand entertainment system was great, especially the touch-screen
capability. Attentive staff, flight ran as scheduled.
Jet Airways review by Kristian Rasmussen
3 July 2007 Customer Trip Rating : 
LHR-BOM and back on economy for 415 EUR. Spacious, good food, good
inflight entertainment system. Very impressive economy class - if only
the attendants would be a little more attentive. At the price paid
nothing to complain about.
Jet Airways review by B Crowley
19 June 2007 Customer Trip Rating : 
Amritsar to Delhi in an ATR72 - I was booked for the next day, but was
able to change when my incoming flight arrived earlier than expected.
The seating was comfortable and service superb - newspaper, cold towel
and lime water before take-off, and a sumptuous meal with proper
crockery and cutlery once airborne. The second flight was Delhi to
Bangkok overnight on 737-800 - I was also able to change this flight
from the next day although it cost me 1500 Rs. I was impressed with the
way ticketing staff politely told people breaking into the queue to wait
their turn. During the flight, the female Captain kept us well
informed. Service on board was as per the ATR72 plus blankets pillows
and amenities kit, and hot towels and water on landing. Superb meal.
IFE was on-demand, although only short programs (no movies). Only
disappointment - exit row seats do not recline, so beware on night
flights. Overall though, highly satisfactory.
Jet Airways review by Rohan McCarthy
5 June 2007 Customer Trip Rating : 
DEL-CCU-DEL Business-Class; DEL-SIN Economy-Class. Jet Airways seem to
be improving their service. While some of their 737s on domestic and
mid-haul international routes are older, friendly and efficient onboard
service make up for older product. I ended up getting majorly under-
charged for the upgrade from DEL-CCU, which meant I was pretty cranky
upon finding out the real price for the upgrade from CCU-DEL. Oh well -
you win some, you lose some! DEL-SIN I mistakenly checked in at the
Business-Class counter. I realised this just as I reached the counter,
but it was no problem. The attendant smiled and, when I apologised, said
it was perfectly okay and she even tagged my luggage with priority tags!
DEL-SIN flight had the new IFE in Economy, which made the flight a bit
more special. Lime juice before take-off (in Economy!), nice meal (a
Western option), good wines, a snack before landing, several drinks
services. All airlines in India are let down by ground-handling and
airport facilities, but this is not Jet's fault, nor any other
airlines'.
Jet Airways review by U Naresh
31 May 2007 Customer Trip Rating : 
Return business class trip Delhi to London. Both flights on A330/A340
aircraft with the old business class seats (ex-SAA). Having travelled
this sector some 8 months back, it was a little sad to seeing
deterioration of their product. While ground handling is very good, on
board service is poor. The staff needed a "kick up their backside" for
them to realise that this is an international premium product, and they
were not flying Delhi - Mumbai. Onboard, the food looked like it needed
sprucing up in terms of variety and presentation. Herbal infusions have
sadly made an exit. The all French wine list is mundane and limited. IFE
is excellent. There is cost cutting, because toilet kits are now only
offered on their overnight flights. Jet always had positives, but there
are negatives surfacing. The United lounge used in London also had a
simple offering of Indian snacks which was a nice touch. Punctuality
remains good. Jet has recently introduced a new business product, though
this generally is in cabin seating, ambience and uniforms. They have
also introduced First class. I do hope that compromises are not made
with their business product, because choices are abundant on the India
Europe sector. I would hope that they would upgrade the first class
product rather than downgrade business to make first class look good. In
conclusion, standards have dropped but I would still fly it!
Jet Airways review by A Jhunjhunwala
22 May 2007 Customer Trip Rating : 
CCU-BOM on Boeing 737NG in economy class. Jet Airways is still the
preferred airline for business travel in India. Its planes are getting
older leading to breakdowns which affect on-time performance. Air
hostesses are well-groomed and efficient. In-flight meals are so-so and
the 737s have never offered the legroom of Indian Airlines' A320s, even
when they were new, so it is a squeeze for tall passengers.
Jet Airways review by A Singh
17 May 2007 Customer Trip Rating : 
London to Amritsar. Paid additional compared to cheaper alternatives.
The only negative I could find was the chaos at check in which had 3 Jet
flights leaving at the same time. Apart from that the service, food,
entertainment was spot on.
Jet Airways review by L Chouhan
11 May 2007 Customer Trip Rating : 
LHR to Delhi - excellent service and the excellent care I received as a
less abled person. In London and Delhi ground staff were bit of concern
while allocating seats and I suggest that ground staff should be given
good training. The aircrew were excellent. The seats were a bit tight.
Jet Airways review by Tim Short
2 May 2007 Customer Trip Rating : 
Flown Jet about 5 times within India and have always been pleased to do
so. The service is comparable to BA ie. full service, and they offer
real food. Even the snack service is hot, with real cutlery, starter and
pudding! Ground crew seem fine, the on-board crew are smiley. Only
issues I've had with Jet are with their website - following some sort of
upgrade it's painfully slow and lets you get practically all the way
through an enquiry before telling you the route isn't possible. However,
that's a small grumble.
Jet Airways review by Sheila Moston
26 April 2007 Customer Trip Rating : 
Mumbai to LHR - excellent service and the excellent care I received as a less abled person.
In London that care started as soon as we got off the plane and our journey through the airport was speedy and efficient. The aircrew were excellent and took care of their passengers. The seats were a bit
'tight' for someone with arthritis in their knees but we were able to get comfortable eventually. An
excellent flight - a first for me and I had been fearful but it was good, very proficient crew and
pilot.
Jet Airways review by S Srinivasan
26 April 2007 Customer Trip Rating : 
HYD-DEL in Economy. I've done this sector many times previously in
business, but this was the first time I've flown it in coach. Check-in
quick and efficient, and departure was on time. Service onboard was
friendly and attentive. Jet still serves free hot meals even in
Economy. The non veg selection was chicken biryani, which was pretty
tasty. This wasn't one of the updated planes, so there wasn't much IFE
to speak of. Seat pitch a little tight, and I'm not very tall, so I
would imagine it would get uncomfortable on a longer flight or for a
tall person. Overall, it was a pleasant experience, and I would continue
using Jet.
Jet Airways review by Aman Kumar
24 April 2007 Customer Trip Rating : n/a
DEL-LHR economy. Check in swift. The aircraft was a new A330 with the
new business configuration and all new economy seats. The seats were
superbly comfortable with great recline and ergonomics. The 32 inch seat
pitch seemed therefore a lot more comfortable then it normally is for
me. AVOD entertainment was fantastic with plenty of bollywood and
hollywood choices. The meals were sensibly portioned and even the pre-
landing snack was generous. The cabin crew service was attentive, and
efficient without being obtrusive. The trays were cleared away quickly
and they did pass the cabins three or four times during the flight with
drinks runs which is quite reasonable. Overall Jet has got its act
right for long haul services and I think they would rank among the best
for inflight services particularly for economy. I did manage to get a
peak into the business class and the flat beds did look quite good.
Jet Airways review by Balkar Thind
24 April 2007 Customer Trip Rating : n/a
I flew Jet Airways for the first time from Heathrow direct to Amritsar.
I flew business class - friendly and attentive staff on board the flight
who were genuinely concerned for their passengers. Very generous amount
of space in Business class, was offered drinks before take off, together
with a selection of the daily papers and a hot flannel. Food and drink
throughout the flight was lovely and plenty of it. On my return journey
home from Amritsar to London, I had requested a window seat which was
not available due to my late arrival at the airport, however, the staff
onboard were very attentive and accommodated my request for a window
seat.
Jet Airways review by A Rayner
1 April 2007
LHR-BOM outbound flight was in the Premiere Cabin of one of the
company's A340 a/c. Both service and catering superb. The cabin crew
were warm and responsive to passenger requests. AVOD IFE and the fully
flat seats. BOM-LHR return on one of Jet's A330's. Cabin was clean and
presentable upon boarding. This time I was in the Economy section of the
cabin but found the experience pleasurable. The food was good and
generous seat recline allowed 4-5 hours of sleep. I can certainly
recommend Jet Airways to anyone travelling to/from India.
Jet Airways review by Mike Edmunds
24 March 2007
First impressions were that the cabin was clean and comfortable. AVOD
was good (lots of western and Bollywood options), but all international
airlines should operate this as a standard service nowadays. The one
grumble I have is the incredibly annoying background music they play.
They play it before you take-off (which can take a while!), during take-
off and for about 20 minutes after you take-off. This is something I
wouldn't usually complain about but they only had 2 tunes which looped
and looped - and looped a lot more. It's been 2 months since I've been
back and still the tune going around my head.
Jet Airways review by R Seth
24 March 2007
London-Delhi-London. Outbound fantastic - even for economy. The staff,
food and entertainment system great. Coming back however was
disgusting. Passenger next to me was given 8 cans of beer, 2 shots of
Vodka and 3 glasses of wine. You can imagine the fun and games that
proceeded. Having been hit by him twice and passengers within a 10
yards of him having the orchestral sounds of wind being released from
both ends, the crew did nothing to control him. They also did nothing
to help me, despite my requests and pleading for them to stop serving
him more alcohol and either move me or him. Add to this the crew
thought it was funny when the guy pushed the trolley through the ailse
pretending to serve food. CAA and passenger safety regulations? Don't
be silly - it's Jet Airways!
Jet Airways review by Jean-Marie Opdebeeck
24 March 2007
LHR-BOM then connecting to Chennai also on 9W. Further internal flights
CHENNAI-MADURAI, GOA-MUMBAI and finally return MUMBAI-Heathrow, all in Y
class. Excellent company with all flights on time. Flights attendants,
composed mainly of young females, were caring. Indian food (which I
preferred to choose instead of the bland international food) was superb.
On the international flights, choice of beverages, including spirits and
liquors, is offered before the main meals. On the return flight BOM-LHR,
this round was skipped however. I had no problem however being served a
bourbon later on during the 9 hours flight. Entertainment is fabulous
with a huge choice of Hollywood/Bollywood movies on demand. The big
letdown : in Y class on the A-340's, seating is just too cramped and no
way to spread your legs. Were it not for this, I would have rated the
airline as a 5 stars airline.
Jet Airways review by Rathin Roy
20 March 2007
CLub Premiere Bangkok-Delhi. Impeccable service, good seats excellent
inflight entertainment choices They ran out of the seafood entree
rather early which disappointed many passengers as it is not what you
expect in Business Class.
Jet Airways review by U Naresh
20 March 2007
Recently completed a roundtrip to Chennai from New Delhi. Both flights
operated on time. Product remains good. Returned on their newer B737
aircraft, fitted with individual AVOD screens. Amazing selection of
first run Bollywood/Hollywood movies. Made the flight all the more
enjoyable. This is a classy airline.
Jet Airways review by Julia Jaenicke
8 March 2007
Kathmandu to New Delhi on Jet Airways, economy class. The service and
food in the plane was good. However, I could not enjoy it because it was
a very exhausting task getting on the plane. The flight was delayed and
I had to stay an extra night in Kathmandu. The Jet Airways managers were
friendly and seemingly obliging but without making pressure nothing at
all happened.
Jet Airways review by H Wadhwani
5 February 2007
London-Delhi-London on Jet recently in economy. The seats were extremely
comfortable and on demand entertainment system also very good indeed.
However the food and inflight service was a let down. The food is
primarily suited to Indian tastes which isn't bad as long as the food is
cooked properly - which didn't seem to be the case on my flight from New
Delhi. Apart from tasteless food, the service was poor indeed. The air
hostess and pursers were mechanical in their approach and disappeared
after serving meals. The check in was also quite disorganised at New
Delhi airport but was quite good at Heathrow.
Jet Airways review by Bob Ellis
5 February 2007
Mumbai to Goa return. Modern plane with good leg room seating. Pleasant
check in staff. Cabin crew best I have encountered - a smile, and you
felt their concern for safety and comfort. Food was excellent, hot, good
quality and plenty of it.
Jet Airways review by U Naresh
26 January 2007
I have flown all the other full service domestic airlines in India. I
must admit that Jet is still by far the premium airline of India.
Recently flew them around India, and their standards are pretty high,
and staff moral is exactly the same. Ground and air service remains
excellent. The crew are warm and courteous, always available. The food
is very good. The quantities and selection is decent. Punctuality has
suffered recently, but that is a phenomena around Indian airports, but
looking at the screen, Jet still had the least delays. The fares are in
line with the other airlines, so this should be your first choice. I
enjoy flying Jet. They make you feel good and you tend to forget the
decrepit conditions of the airports they fly from.
|
PAGE:
1 |
2 |
3 |
4 | |
Satisfaction Rating use scores from 1.0 [very poor] to 5.0 [excellent] |
If you experience any problems submitting comments on the above link, please use our general
Feedback Page |
|
|
|