Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

DEL-MXP, Tuesday April 24th. Delay at Delhi: more than 90 minutes, without any information or communication from the cockpit. The information main panel inside the cabin, informing about the elapsed time, the outside temperature, etc. was out of order from the take off until the landing in MXP. The cabin crew assistance has been awful: soon after the meal service, all the cabin crew, without any exception, disappeared.

YYZ-BRU. Excellent start with the check in and boarding. They kept up the excellence throughout the flight on the Airbus A330-200 with great food, amazing entertainment and very friendly staff. The flight left and arrived on time. I really appreciated the foot sack at the bottom of the seat which was very comfortable. I will be flying with them more often in the future!

On Sunday my daughter and me returned to Pune from Coimbatore via Bangalore by JetKonnect. We had 30 mins to change flights at Bangalore. When disembarking at Bangalore, there was an announcement for Pune passengers to assemble on the aerobridge. Two Jet Airways reps checked and double checked the passenger boarding cards, confirmed the count and guided us through the connecting walkway to the aerobridge of the flight to Pune. How our baggage got loaded is still a mystery to me. The brown tag "Short Connect" on them seems to have done the trick. Arrived in Pune - 25 mins ahead of schedule! When we reached the baggage claim area, luggage was rotating on the conveyor belt and it took us less than 5 mins to take our bags and walk out of the airport. On the onward journey from Pune also the flights were on-the-dot at Pune and Bangalore.

We flew from Brussels to Toronto. When boarding the plane, there was an awful smell coming from the lavatory and the plane was not cleaned from the previous flight. Food was very limited and only Indian Food was available. Unprofessional service by Flight Attendants. Toilets were not cleaned at all throughout the 8 hour flight. First time flying Jet Airways, and will never fly again.

Singapore-Delhi-Mumbai-Singapore. International sectors on A330-200 and domestic on B737-900. All flights on time. One thing that stands out is the cleanliness of the cabin and the maintenance. Seat comfort, food and inflight entertainment excellent. Crew answered the calls promptly and did their job with a smile. The luggage delivery at Mumbai was slightly delayed and was the only negative point in an overall wonderful experience. Definitely recommend and would fly again.

DED-DEL. Short 35 min flight on 737-800, good service and attentiveness from the crew, even managed to serve a snack. First time with Jet Airways for domestic, I would recommend.

Flew Toronto to Stockholm return from Copenhagen (Brussels to Stockholm return from Copenhagen to Brussels provided Brussels Airline). We had excellent service throughout our journey - clean planes, on time, courteous and helpful staff. Would fly again.

Our flight from CCU-BOM on 26th July 2012 was rescheduled just because there were not enough passengers on the flight we booked, we had an international connecting from Mumbai, so we left early and had to wait for 10 hours in Mumbai to catch our connection. Service on the flight and the service from ground staff was unprofessional.

This is the only flight I've taken with Jet (London-Delhi return) and I was really pleasantly surprised. All the cabin crew were friendly and accommodating. The entertainment system is very comprehensive, with lots of things to watch and read, and the seats were really comfortable. I especially liked the little foot rest sack under the seat in-front. The food was alright, definitely better than other airlines, but not amazing. Overall I'd definitely recommend Jet.

Not a bad experience but not overwhelming. Flew DEL-HYD on JetConnect. In fairness, it was billed as a no frills flight. Flight left on-time from DEL, crew came by and sold snacks and sandwiches - very surprised at selling even water! Crew were okay and dealt with demanding passengers. The smile and warmth of this airline is however gone - not sure if it will come back.

I have flown Jet Airways on six separate return trips within the past twelve months back and forth between Toronto-Brussels-Delhi-Kathmandu in Business Class, except for 4 of the 24 legs involved. Every flight left on schedule and most of them landed ahead of scheduled time. This airline operates like clockwork. It is very reliable. Baggage handling has also been very reliable - even through Delhi because it is in the hands of the one airline and they apparently make sure bags are transferred when they should be. In flight service has been excellent - friendly, attentive, comfortable seating in the lie-flats and a totally adequate set of menu choices for meals. More airlines should be this good.

Had a very good experience from YYZ to BRU and back. Excellent service, clean plane and good food. Flight attendants were very polite and professional. Better flights than some larger, more expensive airlines I have used.

I'm surprised by such negative reviews on here. Maybe people have far too high expectations for a budget airline. I was really impressed by the quality and service on my flight (UK-BKK via Mumbai/Delhi). The hostesses were very polite and helpful. I had some difficult passengers behind me and they dealt with them with as much patience as they could. I enjoyed the food and felt that they came round often enough to offer drinks. Communication was good. The seats go back as far as you would expect for economy and the on- board entertainment was good. Toilets not particularly clean by the end of the flight, but people should just learn to aim better. Overall excellent value for money.

I used to travel from KWI-IDR-KWI every 6 months, only because of the Jet Airways services and my perfect matching time schedule with it. My last journey with Jet Airways (May, 2012) was the worst flight from Kuwait to Mumbai. The flight didn't contain seat back screens. Secondly, and most disappointing was the night dinner, which they served in very cheap quality meal box. I will recommend Jet Airways to my friends and family if they really provide the services they were providing previously.

Travelled from Kolkata to London Heathrow via Mumbai and appalled by the lack of customer service, rude staff who constantly bumped into me on the aisle without apologising, one of my 2 bags left in Mumbai. Overall just a very poor level of service.

DEL-SXR. Travelled LHR-DEL and then connected onto Srinagar. Had 46kgs weight allowed from London to Delhi but they did not allow the same on the domestic sector. They said policy had been revised 5 months back and baggage allowance on domestic sector was only 20kgs and not a kg extra. Had to pay overweight for rest of the weight. They have recently increased the overweight charges by 100% from Rs.100 per kg to Rs.200 per kg. The airline is totally disorganised and literally extort money. If they want to keep customers they should revisit their customer service strategy.

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