JET AIRWAYS review :  19 November 2007 by W Hamill     (Australia)

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Recommended:

Value for Money:

Cabin Flown:

Economy

Singapore to Chennai return. This was far superior to the Qantas leg of my flight. The biggest bonus was the vegetarian food - best I've had on any airline. The seats were roomy, staff friendly and a very pleasant experience.

JET AIRWAYS review :  16 November 2007 by N Hussain     (Bangladesh)

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Recommended:

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Cabin Flown:

Economy

CCU-BOM. 737-400 in good condition. Three FA's serving J class. Dinner service fabulous.

JET AIRWAYS review :  28 October 2007 by Ian Jenkins     (Germany)

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Recommended:

Value for Money:

Cabin Flown:

Economy

DEL-IXB return in economy. Efficient check in. Aircraft and seating good as anything in europe. Inflight included non alcoholic beverages and a hot meal which was reasonable. Delhi domestic terminal is being renovated, better than it used to be, but still crowed and noisy. Bagdogra terminal was ok for a provincial airport, but loud announcements and TVs

JET AIRWAYS review :  28 October 2007 by Eric Rose     (UK)

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Recommended:

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Cabin Flown:

Business

LHR-Amritsar and Delhi-LHR in Business Class. Outward night trip was disappointing. problem with pre- booked seats given to someone else - but later sorted. Food and service good but no champagne available. No toiletry kits given out "flat bed seat" not very comfortable for my height - 6/4. On arrival despite being marked priority one of our bags took more than half an hour to come through. Daytime Return from Delhi much better - a good supply of champagne and after 3 weeks away appreciated abundant supply of UK newspapers but still problems with pre-booked seats given to someone else. Lounge at Delhi airport was dreadful - crammed and noisy, shared by numerous airlines and poor selection of dried up pastries and sandwiches the only food on offer. Bags were quick off the carousel at LHR but in a very dirty dust-covered condition.

JET AIRWAYS review :  22 October 2007 by A Patil     (Netherlands)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Flew Jet from Brussels to Mumbai and back and was pleasantly surprised by the service. The economy class service is better than any other European airline's business class service. Every seat had in- seat-video, the food options were very nice and eager to please flight crew. Will fly them again.

JET AIRWAYS review :  18 October 2007 by N Sani     (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

EWR-BOM on new 777 in business class - an excellent product. Very friendly crew that was eager to please. Dom Perignon served in business class which was a first. Wine selection also very good. Food selection and quality was excellent. Presentation of food was done like first class style on other airlines. True flat bed seat was very comfortable with blanket and duvet. Quality of on demand movies was excellent with a combination of Bollywood and Hollywood movies.

JET AIRWAYS review :  12 October 2007 by R Tielman     (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

UDR - DEL We must agree on the comments on this forum regarding this airlines. we found they very hardworking bunch, especially on a very short haul flight. Juice and water at the beginning, inflight meals, and tea and coffee. when we arrive in Delhi, our luggage came not long after we arrived at the claim place. We will use this airline again in the future.

Jet Airways review by Pete Thompson

11 October 2007  Customer Trip Rating :

LHR-AMD return Business Class. Have flown with Jet on domestic flights before and found them very good. This was my first experience of their international service. Quick check-in on both sectors, clean comfortable cabin and friendly efficient crew. Good airline.

Jet Airways review by S Meo

5 October 2007  Customer Trip Rating :

BLR-HYD. While most of the airports are appalling, as you step into an aircraft it is a different world. B-737, was brand new and clean. I was sitting in Economy class, but level of service was higher than normal Business Class in Europe. Very nice attitude from the cabin crew, always polite and smiling. They offered mineral water and orange juice before take-off, along with a range of daily newspapers (the amount they carried was such that there was no risk of exhausting them before arriving to the last rows, as most of the times happens in Europe). Also magazines were available in seats pockets. Flight meal was superb, served with tissue towels and steel tableware. Beverages offered 3 times. Consider that all this took place on a short-haul flight, less than 1 hour. Don't hesitate to fly Jet Airways, anyway I suspect that similar level can be found also in competitors.

Jet Airways review by Karl Moosbrugger

5 October 2007  Customer Trip Rating :

BOM-PNQ in Y-class. Pleasant, very efficient check-in in Mumbai. Departure spot on time. Modern, clean aircraft, sufficient space and pleasant flight attendants and ground staff. One of my favourite airlines.

Jet Airways review by Tom Fitzgerald

30 September 2007  Customer Trip Rating :

Delhi-Singapore Business Class. It was hard to locate but eventually we did find the Jet Airways check-in desk, if only they had a few of their staff out and about helping to direct passengers. The check-in process was quick and relatively painless; boarding passes issued and it was off to the shared lounge (Jet Airways does not have its own lounge at Delhi International). The shared lounge run by a hotel chain was not very nice and very old. There were a good selection of drinks at the bar and one computer available for internet access. Boarding via a bus to the aircraft and Jet Airways does provide priority lanes for boarding Business class passengers, although this is negated by the fact that you end up boarding the same bus as everyone else. Once on board the 737, we were offered a drink and a hot towel to freshen up. I was impressed with the seating for a 737 doing an international leg. While not a lie flat bed, the seats had plenty of leg-room and were the old cradle type seats equipped with foot rest and individual reading lights on the side of the seat. In flight entertainment was via a portable digeplayer which presented a problem at meal times but other than that wasn't too bad. The digeplayers were not loaded with enough programs and/or movies for a 5 hour flight though. On this morning flight we were served brunch which was presented first class style. A linen cloth was put down followed by fine china and cutlery, a nice break from other airline presentations which usually are nicer versions of economy class food trays. The entire meal was a nice break from the new approach of many airlines who like to cut the cost of business class travel. All in all the flight was pretty good, the flight attendants were excellent and the meals were good. The entire service needs a little bit of a polish up but for the price I paid, not bad at all. Finally I am pleased to say the staff at Jet Airways don't have that disgruntled airline attitude yet and it really makes flying with them a lot better than with other airlines.

Jet Airways review by B Cruysse

30 September 2007  Customer Trip Rating :

Brussels to Newark (NY) in one of their new 777's and we were surprised by the excellent service that was offered.

Jet Airways review by Savi Mull

18 September 2007  Customer Trip Rating :

DEL-KTM-DEL Business Class. Wide seats with good lumbar support but recline was very restricted, seat pitch could have been better on international flights. No amenity kit and no IFE, which was surprising since Jet Airways has recently relaunched itself. Quality of the food was very good. Champagne was served on board as well. Service eager - choice of meals was limited to two, one vegetarian and one non-vegetarian. We were told tea and coffee are not served on the sector.

Jet Airways review by Azimeer Manaf

30 August 2007  Customer Trip Rating :

KUL-MAA sector Y class. The aircraft was relatively new. Selection of food excellent and tastes like actual cooked food. The food was served with cutlery and crockery, a rare sight in Y class. FAs are very attentive to the passengers need, although smiles are a bit 'expensive'. Overall, a great flight and kudos to the management and the FA to provide service beyond expectations.

Jet Airways review by Brett Watson

18 August 2007  Customer Trip Rating :

BOM-BLR Business. Probably the best domestic carrier in India. Warm welcome from FA's and every need attended to for short flight. Good meal choice (four options, plus other non meal options), although by the time I ordered choice was not available. FA's very attentive, with full meal/drinks service on relatively short flight. Bags arrived quickly and able to leave airport quickly. Overall a positive experience

Jet Airways review by N Khimji

17 August 2007  Customer Trip Rating :

BOM-SIN economy class. Jet Airways better than many other airlines but still has a few problems. Pre booked seat was disarmed, no fewer than 4 ground staff checked our boarding cards in order to shuffle seating. Food ok, service excellent so must make a mention of that - check in very slow and disorganised.

Jet Airways review by Shrikant Jajodia

15 August 2007  Customer Trip Rating :

Delhi - London return. New Airbus, well mannered staff, fantastic IFE, excellent food in economy class. However the return leg was a bit of a disaster. IFE went on a blink and remained so throughout the flight. The choice of food offered was not available. They ran out of kits given to children and most of the staff couldn't understand or speak 'Hindi', the national language of India. I had to on more than one occasion stand in as an interpreter for some elderly passengers who did not speak English and there was a major communication chaos going on during the meal service behind and ahead of me in the flight. If Jet want's to be a truly world class airline they need to get their act together on the international routes.

Jet Airways review by Kurt Müller

9 August 2007  Customer Trip Rating :

MAA-KUL-MAA-CJB in Y-class. Whilst Jet Airways are clearly the best choice within India, their international product needs some attention. After checking in, my boarding pass was demanded for inspection by no fewer than 8 people, the last three of them in direct line of sight of each other on the airbridge! The 4-hour flight from Madras to KL is clearly at the limit of what can be done in a 737, where three rows of seats around the mid-fuselage emergency exits are without recline facility. No individual IFE screens on this international flight, yet the 737 on the 40-minute feeder flight from MAA to CJB had them – go figure! I did not sample the food on the outward journey, as the departure time is 2330 and I simply wanted to sleep, but breakfast on the return leg from KL was tasty and well presented. In-flight duty free is a joke: the catalogue has a Chivas Regal advertisement on the back cover and one for Johnnie Walker on the inside, yet you cannot buy either liquor or tobacco products on the plane!

Jet Airways review by S Bowman

15 July 2007  Customer Trip Rating :

DEL-SIN economy. Looked like a new 737. I was impressed by the offerings (newspaper, lime juice, plus usual meal and beverage service). The on- demand entertainment system was great, especially the touch-screen capability. Attentive staff, flight ran as scheduled.

Jet Airways review by Kristian Rasmussen

3 July 2007  Customer Trip Rating :

LHR-BOM and back on economy for 415 EUR. Spacious, good food, good inflight entertainment system. Very impressive economy class - if only the attendants would be a little more attentive. At the price paid nothing to complain about.

Jet Airways review by B Crowley

19 June 2007  Customer Trip Rating :

Amritsar to Delhi in an ATR72 - I was booked for the next day, but was able to change when my incoming flight arrived earlier than expected. The seating was comfortable and service superb - newspaper, cold towel and lime water before take-off, and a sumptuous meal with proper crockery and cutlery once airborne. The second flight was Delhi to Bangkok overnight on 737-800 - I was also able to change this flight from the next day although it cost me 1500 Rs. I was impressed with the way ticketing staff politely told people breaking into the queue to wait their turn. During the flight, the female Captain kept us well informed. Service on board was as per the ATR72 plus blankets pillows and amenities kit, and hot towels and water on landing. Superb meal. IFE was on-demand, although only short programs (no movies). Only disappointment - exit row seats do not recline, so beware on night flights. Overall though, highly satisfactory.

Jet Airways review by Rohan McCarthy

5 June 2007  Customer Trip Rating :

DEL-CCU-DEL Business-Class; DEL-SIN Economy-Class. Jet Airways seem to be improving their service. While some of their 737s on domestic and mid-haul international routes are older, friendly and efficient onboard service make up for older product. I ended up getting majorly under- charged for the upgrade from DEL-CCU, which meant I was pretty cranky upon finding out the real price for the upgrade from CCU-DEL. Oh well - you win some, you lose some! DEL-SIN I mistakenly checked in at the Business-Class counter. I realised this just as I reached the counter, but it was no problem. The attendant smiled and, when I apologised, said it was perfectly okay and she even tagged my luggage with priority tags! DEL-SIN flight had the new IFE in Economy, which made the flight a bit more special. Lime juice before take-off (in Economy!), nice meal (a Western option), good wines, a snack before landing, several drinks services. All airlines in India are let down by ground-handling and airport facilities, but this is not Jet's fault, nor any other airlines'.

Jet Airways review by U Naresh

31 May 2007  Customer Trip Rating :

Return business class trip Delhi to London. Both flights on A330/A340 aircraft with the old business class seats (ex-SAA). Having travelled this sector some 8 months back, it was a little sad to seeing deterioration of their product. While ground handling is very good, on board service is poor. The staff needed a "kick up their backside" for them to realise that this is an international premium product, and they were not flying Delhi - Mumbai. Onboard, the food looked like it needed sprucing up in terms of variety and presentation. Herbal infusions have sadly made an exit. The all French wine list is mundane and limited. IFE is excellent. There is cost cutting, because toilet kits are now only offered on their overnight flights. Jet always had positives, but there are negatives surfacing. The United lounge used in London also had a simple offering of Indian snacks which was a nice touch. Punctuality remains good. Jet has recently introduced a new business product, though this generally is in cabin seating, ambience and uniforms. They have also introduced First class. I do hope that compromises are not made with their business product, because choices are abundant on the India Europe sector. I would hope that they would upgrade the first class product rather than downgrade business to make first class look good. In conclusion, standards have dropped but I would still fly it!

Jet Airways review by A Jhunjhunwala

22 May 2007  Customer Trip Rating :

CCU-BOM on Boeing 737NG in economy class. Jet Airways is still the preferred airline for business travel in India. Its planes are getting older leading to breakdowns which affect on-time performance. Air hostesses are well-groomed and efficient. In-flight meals are so-so and the 737s have never offered the legroom of Indian Airlines' A320s, even when they were new, so it is a squeeze for tall passengers.

Jet Airways review by A Singh

17 May 2007  Customer Trip Rating :

London to Amritsar. Paid additional compared to cheaper alternatives. The only negative I could find was the chaos at check in which had 3 Jet flights leaving at the same time. Apart from that the service, food, entertainment was spot on.

Jet Airways review by L Chouhan

11 May 2007  Customer Trip Rating :

LHR to Delhi - excellent service and the excellent care I received as a less abled person. In London and Delhi ground staff were bit of concern while allocating seats and I suggest that ground staff should be given good training. The aircrew were excellent. The seats were a bit tight.

Jet Airways review by Tim Short

2 May 2007  Customer Trip Rating :

Flown Jet about 5 times within India and have always been pleased to do so. The service is comparable to BA ie. full service, and they offer real food. Even the snack service is hot, with real cutlery, starter and pudding! Ground crew seem fine, the on-board crew are smiley. Only issues I've had with Jet are with their website - following some sort of upgrade it's painfully slow and lets you get practically all the way through an enquiry before telling you the route isn't possible. However, that's a small grumble.

Jet Airways review by Sheila Moston

26 April 2007  Customer Trip Rating :

Mumbai to LHR - excellent service and the excellent care I received as a less abled person. In London that care started as soon as we got off the plane and our journey through the airport was speedy and efficient. The aircrew were excellent and took care of their passengers. The seats were a bit 'tight' for someone with arthritis in their knees but we were able to get comfortable eventually. An excellent flight - a first for me and I had been fearful but it was good, very proficient crew and pilot.

Jet Airways review by S Srinivasan

26 April 2007  Customer Trip Rating :

HYD-DEL in Economy. I've done this sector many times previously in business, but this was the first time I've flown it in coach. Check-in quick and efficient, and departure was on time. Service onboard was friendly and attentive. Jet still serves free hot meals even in Economy. The non veg selection was chicken biryani, which was pretty tasty. This wasn't one of the updated planes, so there wasn't much IFE to speak of. Seat pitch a little tight, and I'm not very tall, so I would imagine it would get uncomfortable on a longer flight or for a tall person. Overall, it was a pleasant experience, and I would continue using Jet.

Jet Airways review by Aman Kumar

24 April 2007   Customer Trip Rating : n/a

DEL-LHR economy. Check in swift. The aircraft was a new A330 with the new business configuration and all new economy seats. The seats were superbly comfortable with great recline and ergonomics. The 32 inch seat pitch seemed therefore a lot more comfortable then it normally is for me. AVOD entertainment was fantastic with plenty of bollywood and hollywood choices. The meals were sensibly portioned and even the pre- landing snack was generous. The cabin crew service was attentive, and efficient without being obtrusive. The trays were cleared away quickly and they did pass the cabins three or four times during the flight with drinks runs which is quite reasonable. Overall Jet has got its act right for long haul services and I think they would rank among the best for inflight services particularly for economy. I did manage to get a peak into the business class and the flat beds did look quite good.

Jet Airways review by Balkar Thind

24 April 2007   Customer Trip Rating : n/a

I flew Jet Airways for the first time from Heathrow direct to Amritsar. I flew business class - friendly and attentive staff on board the flight who were genuinely concerned for their passengers. Very generous amount of space in Business class, was offered drinks before take off, together with a selection of the daily papers and a hot flannel. Food and drink throughout the flight was lovely and plenty of it. On my return journey home from Amritsar to London, I had requested a window seat which was not available due to my late arrival at the airport, however, the staff onboard were very attentive and accommodated my request for a window seat.

Jet Airways review by A Rayner
1 April 2007

LHR-BOM outbound flight was in the Premiere Cabin of one of the company's A340 a/c. Both service and catering superb. The cabin crew were warm and responsive to passenger requests. AVOD IFE and the fully flat seats. BOM-LHR return on one of Jet's A330's. Cabin was clean and presentable upon boarding. This time I was in the Economy section of the cabin but found the experience pleasurable. The food was good and generous seat recline allowed 4-5 hours of sleep. I can certainly recommend Jet Airways to anyone travelling to/from India.

Jet Airways review by Mike Edmunds
24 March 2007

First impressions were that the cabin was clean and comfortable. AVOD was good (lots of western and Bollywood options), but all international airlines should operate this as a standard service nowadays. The one grumble I have is the incredibly annoying background music they play. They play it before you take-off (which can take a while!), during take- off and for about 20 minutes after you take-off. This is something I wouldn't usually complain about but they only had 2 tunes which looped and looped - and looped a lot more. It's been 2 months since I've been back and still the tune going around my head.

Jet Airways review by R Seth
24 March 2007

London-Delhi-London. Outbound fantastic - even for economy. The staff, food and entertainment system great. Coming back however was disgusting. Passenger next to me was given 8 cans of beer, 2 shots of Vodka and 3 glasses of wine. You can imagine the fun and games that proceeded. Having been hit by him twice and passengers within a 10 yards of him having the orchestral sounds of wind being released from both ends, the crew did nothing to control him. They also did nothing to help me, despite my requests and pleading for them to stop serving him more alcohol and either move me or him. Add to this the crew thought it was funny when the guy pushed the trolley through the ailse pretending to serve food. CAA and passenger safety regulations? Don't be silly - it's Jet Airways!

Jet Airways review by Jean-Marie Opdebeeck
24 March 2007

LHR-BOM then connecting to Chennai also on 9W. Further internal flights CHENNAI-MADURAI, GOA-MUMBAI and finally return MUMBAI-Heathrow, all in Y class. Excellent company with all flights on time. Flights attendants, composed mainly of young females, were caring. Indian food (which I preferred to choose instead of the bland international food) was superb. On the international flights, choice of beverages, including spirits and liquors, is offered before the main meals. On the return flight BOM-LHR, this round was skipped however. I had no problem however being served a bourbon later on during the 9 hours flight. Entertainment is fabulous with a huge choice of Hollywood/Bollywood movies on demand. The big letdown : in Y class on the A-340's, seating is just too cramped and no way to spread your legs. Were it not for this, I would have rated the airline as a 5 stars airline.

Jet Airways review by Rathin Roy
20 March 2007

CLub Premiere Bangkok-Delhi. Impeccable service, good seats excellent inflight entertainment choices They ran out of the seafood entree rather early which disappointed many passengers as it is not what you expect in Business Class.

Jet Airways review by U Naresh
20 March 2007

Recently completed a roundtrip to Chennai from New Delhi. Both flights operated on time. Product remains good. Returned on their newer B737 aircraft, fitted with individual AVOD screens. Amazing selection of first run Bollywood/Hollywood movies. Made the flight all the more enjoyable. This is a classy airline.

Jet Airways review by Julia Jaenicke
8 March 2007

Kathmandu to New Delhi on Jet Airways, economy class. The service and food in the plane was good. However, I could not enjoy it because it was a very exhausting task getting on the plane. The flight was delayed and I had to stay an extra night in Kathmandu. The Jet Airways managers were friendly and seemingly obliging but without making pressure nothing at all happened.

Jet Airways review by H Wadhwani
5 February 2007

London-Delhi-London on Jet recently in economy. The seats were extremely comfortable and on demand entertainment system also very good indeed. However the food and inflight service was a let down. The food is primarily suited to Indian tastes which isn't bad as long as the food is cooked properly - which didn't seem to be the case on my flight from New Delhi. Apart from tasteless food, the service was poor indeed. The air hostess and pursers were mechanical in their approach and disappeared after serving meals. The check in was also quite disorganised at New Delhi airport but was quite good at Heathrow.

Jet Airways review by Bob Ellis
5 February 2007

Mumbai to Goa return. Modern plane with good leg room seating. Pleasant check in staff. Cabin crew best I have encountered - a smile, and you felt their concern for safety and comfort. Food was excellent, hot, good quality and plenty of it.

Jet Airways review by U Naresh
26 January 2007

I have flown all the other full service domestic airlines in India. I must admit that Jet is still by far the premium airline of India. Recently flew them around India, and their standards are pretty high, and staff moral is exactly the same. Ground and air service remains excellent. The crew are warm and courteous, always available. The food is very good. The quantities and selection is decent. Punctuality has suffered recently, but that is a phenomena around Indian airports, but looking at the screen, Jet still had the least delays. The fares are in line with the other airlines, so this should be your first choice. I enjoy flying Jet. They make you feel good and you tend to forget the decrepit conditions of the airports they fly from.