Home Page

 

Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share






Jet Airways Customer review :  1 August 2013 by A Sanghvi    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR - BKK (via BOM and return via DEL), Ok flight, ok IFE. Seat not very comfortable. Poor meals for long haul flights.



Jet Airways Customer review :  29 July 2013 by R Mackinnon    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi to London on 24th July. Plane was hot and stuffy when we boarded, but thought this would improve once the engines were started. Once in the air it became apparent that the air conditioning was not working! Several passengers complained and were told that the air conditioning had to be reset and would improve within 30 minutes, 3 or 4 hours into the flight the pilot finally came on to say that they had a technical fault with the air conditioning but that they we would see a difference in 30 minutes. By this point everyone on board was sweating and very grumpy. The plane was roasting hot the whole way. The stewards did give out several more drinks than normal and an ice cream to everyone but the temperature was unbearable. In total I was travelling for 26 hours With this being the longest flight which made me and my travelling companions totally exhausted.



Jet Airways Customer review :  25 July 2013 by Rishad Patel    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai to Bangalore return flight. Check-in in Bombay was good with a dedicated line for Web check in passengers. Flight on time to Bangalore and the emergency exit row seats were great. On the way back, flight was early. Good service on board. Food was okay. The only problem was the check-in at Bangalore. A huge queue. Took 30 mins to get to a desk. There were 2 staff to check-in all passengers while there were 2 just for hand bag only passengers and 2 for premier - and both those queues had only a few people.



Jet Airways Customer review :  25 July 2013 by Maddy Nair    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 9w531 from DXB to IXE on B737-800. Ground staff at DXB airport were not polite to travelers. Rest was all fine with the airline. Fresh cabin, pleasant air crew, on time service and clean seats. The options on drinks and food are very limited. Overall, above average.



Jet Airways Customer review :  23 July 2013 by Maddy Nair    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew IXE-DXB on a B737-800 with winglets. Extremely delighted with surprise upgrade to business class by the airline staff. Enjoyed the flight with good recliner seats & extra leg room. Food quality just remains lagging compared with Air India. Pleasant experience.



Jet Airways Customer review :  19 July 2013 by Prayash Giria    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IXZ-CCU-DEL on a JetKonnect flight. Nothing much to write about as it was a low-cost flight. Seats were a bit cramped and the cleanliness could have been better. Aircraft wasn't exactly old, but on the way. No IFE but a decent inflight magazine. Food options had run out thanks to the incoming flight, so we had to wait till CCU to get something vegetarian to eat that was not a bag of crisps. Crew was cold and to-the-point, but courteous still. Some memorable lapses in their English speaking skills. Flight was bumpy thanks to bad weather, but other airlines have managed the same in a far better manner. However, we managed to reach our destination half an hour ahead of schedule. Not a bad flight per se, but at the prices we paid, other airlines offer far better value (read Air India).



Jet Airways Customer review :  10 July 2013 by A Swamy    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-BOM-RUH return. Flights to and from RUH delayed by 20 minutes. Aircraft's were quite clean but starting to show their age. No personal IFE on BOM-RUH which was surprising. Personal IFE on RUH-BOM had a decent selection of Bollywood and Hollywood movies. Cabin crew efficient. Snacks and breakfast good though portions are small. Quality of Indian dinner served is quite bad when compared to other Middle eastern airlines even though Jet is an Indian carrier!



Jet Airways Customer review :  8 July 2013 by Sukanya Rudra Nandi    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveling with my small daughter between Mumbai-Delhi flight. Flight was bit uncomfortable and food below par. Found inflight staff quite rude and uncooperative. Overall experience - not satisfied.



Jet Airways Customer review :  29 June 2013 by Ganesh Kumar    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IXE-BOM-DEL on Boeing 737-800. Both legs on-time, was assisted by ground staff at Mumbai as it was a tight connection: so could do away with another security check. Food, however was below average: Air India scores in this respect. Cabin crew attentive. Overall, recommended.



Jet Airways Customer review :  26 June 2013 by M Smith    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew from Berlin to Toronto via Brussels and return. Flying in a new A330-300, we were very pleased with the seat configuration to allow us to sit next to each other rather than the pod configuration. The lay flat seats were extremely comfortable. From the moment we boarded the staff were very polite and wishing to please. The menu selection had both Asian and Western entrees and we were not disappointed. The only think lacking was the quality of the night bag given to us as it did not have any ear plugs or eye shades for the night flight.



Jet Airways Customer review :  17 June 2013 by Rishad Patell    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bombay to Goa. Early morning flight. Given a non reclining seat but was a window. Was not feeling well and the staff were quite nice. Came to check on me once. Flight on time.



Jet Airways Customer review :  17 June 2013 by S D Navare    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked return flight Delhi-Amritsar. Both the flights were delayed by around 4 hours. The return flight delay caused me to miss my connecting flight. The cabin crew and the staff at the airport were extremely rude and refused help of any kind. Talking around the Delhi airport, it seems this is common occurrence for Jet Airways - almost all their flights are delayed.



Jet Airways Customer review :  14 June 2013 by M Thakkar    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-BOM on a Boeing 737, VT-JBX. Aircraft equipped with Boeing Sky Interior, so I was surprised that Jet's seats have remained the same as the old Jet livery. Greeted formally through reluctance, and without a warm welcome by the onboard supervisor, and was met with a confused demeanour coupled with mild exasperation when I waited to be directed to my seat. It seemed only a few of the passengers were offered newspapers before take off - one needed to ask for this. Once in the air, the IFE system seems remarkably limited but playback works well - though headgear needs to be updated. The food was tasty, but lacking in quantity - though the appetizer was well- received. It was interesting that the male steward was much more warm and friendly than either of the female ones. Staff service was professional but one felt awkward expecting them to be more welcoming than they were - this could be easily remedied. Good choice of beverages on board. Jet remains value for money, but must be very careful not to allow its high standards to begin slipping due to a few mediocre members of cabin crew. This journey was a mixed bag more than anything else - Jet is more than capable of delivering a better product.



Jet Airways Customer review :  11 June 2013 by Sahil Malhotra    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PNQ-BOM-LHR-DEL-PNQ. Jet Airways continues to slide in just about all aspects. What once used to be a premium global carrier, is now nothing more than a 2 star airline. Seat configuration on LHR sector to 3-4-3 has made seats very cramped. Food is distasteful, aircraft's are unclean, landings on all sectors was rough.





PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 



top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax