Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

DEL-PNQ, Economy Class. After pre-reserving a window seat I was told rudely on request at boarding that 'only middle seats were available'. Only after much insistence with the sour-faced check-in attendant, and asking several times to speak with the check-in supervisor, was at least an aisle seat made available to me. Then I was told that as my luggage was 23 kgs I would have to pay for excess. It seemed to me that this was punishment for my causing a fuss. Inflight, it seems to me that Jet Airways once nice planes are tired, cramped and in desperate need of a refurbishment. In-flight service the service was okay, but not what it was once. I have enjoyed flying with Jet Airways in the past, but will now look into Indigo and Spicejet for domestic Indian flights.

LHR-BOM-BKK, 4th Nov 2012. Flight 2 hours late departing, plane not very clean and entertainment system faulty. Food terrible and crew service not up to international standards. Toilets ran out of facial tissues and were dirty, obviously not checked on during the flight. Information on our late arrival not available. At BOM no pier, so stairs and bus to Terminal. Onward flight rescheduled so made it to Bangkok where Bangkok Airways flight also held for us for onward to Koh Samui. On arrival at Koh Samui our luggage did not arrive due to inefficiency of Jet Airways.

Flew Business Class on YYZ-BRU-MAA on 9/10 Nov. YYZ-BRU was ok. BRU-MAA was not up to satisfaction. No priority boarding at BRU. No aerobridge at MAA, and the business class passengers get crushed with the economic class passengers on the bus ride from the aircraft to the terminal. No Priority baggage delivery. I was probably the last one to get my priority luggage. No wonder they have cancelled the MAA-BRU flight.

I flew LHR-DEL-BOM-TRV-BOM-DEL-LHR on 777-300 for the intercontinental legs and 737-800 for the domestic legs. Every single flight arrived early, the condition of the planes was immaculate, and the food fantastic. The in flight entertainment on the 777-300 was above industry standard and the service was always professional. Jet Airways are also far cheaper than British Airways internationally. An excellent experience all round.

Economy Delhi (DEL) - Mumbai (BOM). Flight was on time and half full, which was great. No entertainment on the flight at all, but it was only 1 hour 40 minutes so no problem at all. Served a full hot meal and tea and coffee which was excellent for such a short flight. The food was tasty and a good portion size. An ice cream was offered after the meal which was much appreciated as the curry was rather hot. Staff were courteous at all times. The seat pitch is good and I was able to recline my seat and get some rest. The only negative was that the plane was rather old, it just needs new seats and hopefully some TV screens. Overall a very good experience.

London - Mumbai - London. Business class is great, good value for money. Seats comfortable, good food and entertainment.

LHR-DEL-BLR economy. Airport check in was smooth at all the airports, the seats and IFE are very good. Unfortunately the food was ridiculous, although dinner was ok, breakfast which is supposed to be the main meal of the day had only a medium size muffin, bowl of fruits and an orange juice. Flight attendants are rude and do not attend calls properly. I had asked for a drink she openly told me to fetch it from the galley. Jet has a lot to learn from other airlines about service and food quality.

London Heathrow to Delhi and Delhi to Kathmandu. I found the service to be excellent. Staff were friendly and helpful, the food was good and the entertainment on the Heathrow to Delhi, Delhi to Heathrow legs had a wide selection of films, games and information to suit all tastes and cultures. I would definitely fly them again.

Flew HKG-BOM-HKG. Aircraft on the HKG-BOM leg was the Boeing 777 normally used for the London leg and not the Airbus which is the norm. Initial HKG-BOM leg was fair, though the cabin could have been cleaner and more information could have been provided about a delay that was explained only after 35mins, (a fire alarm) was malfunctioning in the cargo hold. The return BOM-HKG is the reason I will never fly Jet Airways again. Check in staff unaware that a Lufthansa Senator card is acceptable as Lufthansa is a partner airline. Be prepared for lacklustre service. The LHR-BOM leg is much better on Air India, and the HKG-BOM leg is better served by Cathay Pacific.

Milan to Mumbai via Delhi. Booked seats on 8th row. At Check in, 24th row was allocated. No explanation or apology provided. On board the inflight entertainment system did not work. Got the system reloaded twice but still didn't work. A Cabin Crew member transferred us to the last row. After some time another Cabin Crew member told us to change seats as our current seats were reserved only for cabin crew members. Cabin Crew courteous until you ask them for a second drink. For breakfast were served a muffin! Do Not recommend Jet Airways.

Bombay to Ahmedabad on Jet. Checked in early but still given two separate seats and were not even informed of the same. Only found out when we boarded. Full flight with okay seats for 1 hour duration. Service tolerable. Flight on time. Nothing to write home about though.

Jet Airways Privilege is supposed to be there to reward customers but our experience is that the airmiles upgrade system is a mess and full of silly, out of date quotas. Recently my wife and I paid to transfer some air miles from our children's accounts. We both applied for upgrade from economy to business class. I was awarded an upgrade but my wife was put on a waiting list. After one week on the waiting list we took off with my wife still in economy class whilst I sat in business class. There were 9 seats occupied but 7 seats still empty in business class. When I have queried these empty seats, they tell my they have a policy of restricting the number of upgrade seats available. Also to rub to make matters worse, there was no way of checking whether upgrade seats were available, before we had to pay for the JetPrivilege miles. What a shambles.

BOM-PNQ and PNQ-DEL. Jet Airways continues to be a reliable airline with comfortable seating also in Economy. Check-in was quick and efficient both legs and the crew friendly. One criticism I continue to have is seat allocation. On most airlines when two persons are booked together they are seated together. However on the first leg Jet Airways had filled all window and isle seats with individual passengers and my wife and I had to sit in different rows, although we checked in two hours before flight. Happened to us before and I would very much prefer if Jet could make sure that groups booked together are not separated.

BOM-BKK in B737 in Y. While Jet Airways continues to be consistent in terms of efficiency, the overall flying experience with Jet has definitely nose-dived. Positives: Staff is helpful and responsive, IFE is great, good selection of English and Indian programs and movies. The flight was empty and on request I was moved to an emergency row seat with plenty of legroom and no neighbours. Negatives: No hot/cold towels, F&B service was very average, no snacks offered at the time of arrival, alcoholic beverages not offered at all during the flight, though I saw 1-2 passengers requesting for a beer and being served discreetly. Given the cost of the flight and a very average experience, I will not prefer to fly Jet internationally in the future.

I have always traveled Jet Airways from London Heathrow to Mumbai in economy class and I have never been let down. The seats are clean and comfortable, inflight entertainment is excellent. The food is the best I've had so far and the staff are very friendly.

4 return tickets for LHR-BOM-TRV, four months before travel, for a family holiday with children in Aug-Sept. Nearer to the travel date, Jet Airways changed their flight schedule that extended the connection time in BOM to 23 hours. The alternative route through DEL with a stopover in Bangalore. We agreed to this reluctantly. 2 days before travel, they made it worse by changing the re-routed schedule, necessitating a change of plane in Bangalore. Web check-in was not possible. On outwards and return flights, the seats allocated were scattered across the plane. When we landed at TRV, they told us our baggage will arrive 24 hours later as they had lost them in Bangalore. They first agreed to deliver the bags to our hotel the next evening but they changed their mind a day later. The hotel manager had to send a car to the airport to collect the bags. Jet Airway's international operations used to be better than this. They cancel flights at short notice if the load factor does not meet their targets, leaving passengers to suffer, and knowingly leaving bags out during connections in order to depart quickly.

DEL-SIN. The seats are very small (for Europeans), the staff were overwhelmed and not very friendly. The plane was old, Boeing 737-300 and not clean as expected. The serviced food isn't worth a word. Partly cold, no choice, no tea, no bun. Unfortunately the inflight entertainment was only in Indian and the quality of the headphones was even on max volume hard to understand. The worst part was the toilet with the feeling of being in a bad central station toilet.

Mumbai - JFK via Brussels on the 17th of July and back August 30th. I fail to understand why the Mumbai outgoing service is generally poor and you see the difference from Brussels to JFK. The crew out of Mumbai were surly, even rude, the food was inadequate and terrible for an 8 hour flight. I actually carried a sandwich for the Brussels to JFK sector but was pleasantly surprised at the change in everything. The crew was cheerful, smiled a lot, chatty, and the food was good, including the generous offerings from the wine and alcohol list. Flight from Mumbai was 30 minutes late taking off but after that, on the dot and the return journey was as good. So why this discrepancy in service from Mumbai?