Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports

Flew Premiere Class BKK-BOM-MAA-DEL-BKK. Inflight experience on all 4 legs was superb, with on-time takeoff and departures, great food served on china, attentive flight attendants, decent selection of movies, clean cabin. The only glitch was a very short connection in Delhi which necessitated the intervention of a Jet Airways agent to try to speed me through customs and security. I appreciated his effort, but why didn't he just get someone to take us to the gate? Would definitely fly them again.

We travelled from London Heathrow to Mumbai and it was very good for economy class. Food was nice, entertainment very good as it had the latest films/music and the cabin crew were very polite. We got a connecting domestic Jet Airways flight from Mumbai to Goa.

LHR-DEL-LHR in business class. Flights on time, excellent seats for sleeping. Cabin feels very spacious and was clean. Catering also good with pleasant crews. Excellent product and certainly the best on this route.

Not sure why people complain about the food on Jet, we recently flew with them from LHR to BOM and onto GOI return, and were more than pleased. The food was plentiful, hot and tasty. We are impressed how they manage to serve a meal to everyone on the 45 minute internal flight. The seats were comfortable, the plane was clean and on time on all legs, good luggage allowance, pleasant flight attendants, reasonable choice of IFE.

Delhi-London. Inflight service was appalling. Cabin crew was extremely rude and unprofessional. The food was of very poor quality. I had one beer before meal, when I asked for another drink, I was told that since I have already had one drink, I have to wait at least 2 hours before I could have another.

BOM-LHR-BOM. Food was too little and tasteless for the most part. Was served a cupcake and 100 ml of Orange juice for a breakfast meal. Only one drink served voluntarily by the crew, ask for a second and they will hesitantly oblige. The only good thing about the flights was the seat which is better than BA or AI that fly this route. IFE needs to be updated and maintained, only left side headphone worked for both flights.

LHR-BOM-LHR. Have to say that this airline has completely lost its charm. Only one drinks service through the entire 9/9.5 hour flight. Meals were completely tasteless. The only positive was the generous luggage allowance which is 46kg. Definitely sticking to the Middle Eastern airlines for trips to India in the future such as Emirates.

Toronto to Brussels, Brussels to Delhi and back to Brussels. The food quality which was excellent before had declined considerably. The coffee is brewed badly and the stewardess service has dropped significantly. Just arrived from Delhi and me and several other passengers using the wheelchair had to wait for an hour for the Jet Airways staff to retrieve our luggage and no one would help us. I used to be a loyal customer but will not choose Jet Airways again.

Brussels to New Delhi on A330-200. Cabin crew extremely helpful and funny. Very professional and kind. Food and entertainment was good. Flight delayed two hours due to a problem with one of the passengers, the crew kept us informed. Seat was comfortable for the 9.5 hr flight. Extremely good flight and will fly them again.

Roundtrip Toronto-Chennai via Brussels, economy class. All legs were comfortable, attentive crew. Food was ok. Inflight entertainment menu was passable. BRU-YYZ sector has cleaner planes and more professional FAs. On all legs, many passengers managed to get oversized luggage into the cabin. Some even had more than the allowed number of items. Jet airways should do something about this since it is so unfair to the rest of the passengers.

I used Jet previously and found the service at check-in and inflight excellent. I was a little disappointed by the attitude of flight staff on my last trip. Unlike the smiling helpful service I was accustomed to it was a little off hand, I didn't see a single smile on the Mumbai to Bangkok leg of the flight. The food left much to be desired. Seats are good and the planes very good. Staff need a little more training in interpersonal relationships.

DEL-LKO-DEL. Flew Jet lite who operate this route on behalf of Jet Airways. Flights were on time both ways, crew friendly and enthusiastic. A nice touch was the complimentary scratch cards given out, although on closer examination it cost 699 rupees to redeem the prize. Baggage delivery in Lucknow took time and in Delhi there was some confusion over which baggage belt the bags were arriving at.

LHR-DELHI-LHR. Package holiday but upgraded to business class. They seem to have gone for comfort over everything else. My friends seat did not work and was met with very frosty reception when she complained. No English papers available. Only water or fruit juice offered before take-off. No seatbelt checks before take off. Very poor choice of food and certainly not served with finesse or a smile. No small bottles of water available. On overnight flight very poor "goody bag" - no eye mask. No tea or coffee was offered after lunch or dinner. Toilets running out of toilet paper. Overall there seemed to be very little care for the passengers in business.

As a frequent flier between Bombay-Brussels (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.