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Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



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Jet Airways Customer review :  24 October 2013 by Jayesh Kumar    (Switzerland)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Mumbai, 15 Oct. Mumbai to London Heathrow, 20 Oct. Gold member - yes, premier class - yes, web check in - yes. 10 minutes delayed coming from terminal 5 to terminal 4 - already checked in but not allowed to board with more than 45 minutes to spare. Unprofessional in handling passengers and unprofessional in dealing with complaints. Got myself another full ticket on Air India as that was the only option available 2 hrs later. I fly every month and being a gold member this was not what I expected.



Jet Airways Customer review :  21 October 2013 by R Bell    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-BOM-LHR-BOM-BKK, mid-Sep and back early-Oct, full/near-full on all 4 sectors, but luckily the much-more- comfortable older-style 3-3-3 layout, B777-300 between BOM and LHR. Food and service acceptable, but LHR-BOM and BOM-BKK ran 30-mins late, plus 1-hour delay at BKK-Immigration, meant I was tight for time to make my onward domestic-connection. De-planing in BOM was also very slow, for those of us sitting down the back, how much longer until the terminal building-work is completed? Security-check in BOM on-return took an hour, and that was with Jet-staff pulling us out of the queue, since our onward-flight was closing!



Jet Airways Customer review :  14 October 2013 by A Swamy    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-BKK on B737 and SIN-BOM on A330. Check in was smooth and allotted requested seats. Aircraft's were clean, however the A330 showed signs of ageing. Cabin crew did their jobs well and quite welcoming. Legroom limited on the B737. Adequate selection of drinks. Food served on BOM-BKK was below average while it was good on SIN-BOM. IFE selection ok considering the flights' duration. Flights were on time.



Jet Airways Customer review :  7 October 2013 by O Berkeley-Hill    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-LHR, 12th Sep. Jet's boarding process is probably the most orderly and efficient I have experienced. If only other airlines supported their front-line staff so that they could make sure that the aircraft was filled from the rear and time was not wasted waiting behind someone in Row 10 who took his or her time settling in. The service was good and the food excellent, particularly the vegetarian option. The seat could be more comfortable: has some efficiency expert removed inches of foam to make the aircraft lighter. This could be Jet's weakest link. The baggage was on the carousel as soon as I cleared immigration which is another pointer to Jet's attention to detail and understanding of process. My only problem was that some "helpful" handlers had removed bags from the carousel and stacked them in a line on the far side without letting people know. I wasted about 40 minutes until this a handler mentioned this stack. I recognise that the baggage from a large aeroplane like a 777 could clog a carousel but better clearer visual indicators should be considered when handlers have to clear a carousel. Alternatively, today's It should allow baggage to be delivered in synch with the people clearing immigration. Nevertheless, I enjoyed the flight and will choose Jet again.



Jet Airways Customer review :  30 September 2013 by Balaji Krishnamoorthy    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to MAA via BOM and return. Check in at LHR, I was the first to check in, I told check in staff to add 'Fragile' tags to my bags! She forgot. Quite an aged aircraft, the sockets are US ports, same on the return leg. Flight departed on time and once airborne, I was waiting for refreshments, told you wont be served alcohol until you ask for it explicitly. After snacks were served, flight attendants vanished! Was very hungry when they started serving lunch slowly with a round of drinks and then vanished again. Later a sandwich was offered, spent most of the flight hungry. Aircraft was very cold and they ran out of additional blankets, no effort was made to reduce the cooling. Staff were neutral, the same facial expression throughout the flight. Luckily my bags were safe on arrival. BOM to MAA flight was good. New flight, good food and on time arrival. Value for Money but no customer service.



Jet Airways Customer review :  25 September 2013 by A Arora    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return journey to Amritsar via Delhi in economy class. First leg from LHR-DEL-ATQ was not impressive. They didn't give bottles of water bottles but two pouches of dairy powder and concentrated milk were given on the first leg. The return flight was enjoyable on 24th Sep and proper meals were served with water bottles. The inflight service was good apart from snacks which were served too late. They need to improve dessert. The ticket had allowance for 2 bags but website was showing only 1 bag. There is a lack of communication on the part of airline on baggage issues. The in flight entertainment was enjoyable with a good selection of movies. The transfer at Delhi for Amritsar was ok as airline didn't bother to tell us that aircraft has been delayed on first leg.



Jet Airways Customer review :  23 September 2013 by D Hiralal    (Switzerland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai to Hong Kong in C Class. Transfers in Mumbai are by bus so not too good. Seat configuration is herring bone. Bedding and food are very good. FAs are on the dot. The big minus point is security. No pre-flight cabin check. Some passengers seats were reclined for take off.



Jet Airways Customer review :  23 September 2013 by M Tahir    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled business class London - Mumbai and was least impressed with the dowdy looking cabin with a dark brown trim around the upholstery and an equally dreary floor carpet. There were absolutely no frills attached. The staff welcome on board was pretty ordinary, the cabin crew was not a head turner in terms of uniform smartness and otherwise. It was a day flight and hence the staff did not bother to offer the complementary packs containing the usual toiletry goodies proudly given by other better known airlines. Food presentation was mediocre and I had to ask for a tooth pick as a request. Headphone sets were tucked away in a blue pouch and something that could have easily been forgotten had I not asked for one. Not much of complimentary drinks offered during the flight unless specifically asked for. Oh, and the menu cards were collected at the end for re-use again. I guess not a bad think for being environmentally friendly. You get what you pay and it was the cheapest business class that was on offer.



Jet Airways Customer review :  16 September 2013 by V Singh    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class Mumbai-London in early August 2013 was excellent. Beyond the Indian food service which was apropos, the entertainment selection was broad and great for those familiar with Indian music and film. Definitely held its own with Business Class service on east Asian airlines that tend to set the standard.



Jet Airways Customer review :  14 September 2013 by M Chularatnaphol    (Thailand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled 9w64, DEL-BKK, no personal video screens on this flight. Did they bring an old aircraft for this flight? Jet is proud to show its IFC. Normally I get 30kg in economy, but this time only 20kg. Their website said 30kg, but not reflected on ticket.



Jet Airways Customer review :  13 September 2013 by Sagar Kamat    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 9W228, BOM-EWR flight via Brussels. Was pleasantly surprised when I first stepped onto the flight. Hadn't expected the economy class to be so good. The cabin was in excellent condition and the seats fairly comfortable. The food was served at appropriate times and was lovely. Staff were courteous and extremely professional.



Jet Airways Customer review :  9 September 2013 by J Nielsen    (Denmark)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a ticket for a trip from Jaipur to Delhi in India at 8.35, September 3. When I wanted to check in I was informed that there was a delay of 3 hours due to "technical problems". The real reason was, that there was not enough passengers for this departure, so they just chose to merge this departure with the next 3,5 hours later. The result being that I lost my connection in Delhi and had to arrange new flight connections out of Delhi. I will never ever fly with Jet Airways.



Jet Airways Customer review :  23 August 2013 by J Keep    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-MAA return. International legs from London to Delhi were both on 777-300 but the difference in service out and inbound was notable. I'm 6"2 and on the way out my legs were touching the seat in front, the attendants were fine but nothing great and the food servings were really below par. The breakfast was particularly paltry. On the way back the leg room was capacious and I could stretch out with plenty of room to spare, meals were healthy and decent quality with choice of western or Indian, service was good with drinks served throughout the flight and they even kept the toilets clean. Couldn't fault the return leg, I guess it's just luck of the draw on which plane you get. Range of movies was ok with a decent number of western and Indian to choose from. We had seats 57A&B both ways and this gave us 2 windows on the more spacious seat layout. The internal flights between Delhi and Madras were average with little leg room, no IFE and they ran out of blankets, though they did at least serve free food. Not up to standard of middle-Eastern carriers, but they were cheapest tickets available at the time so can't complain.



Jet Airways Customer review :  12 August 2013 by R Bell    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DEL-LHR-DEL-BKK mid-July returning early-August, with my young son, who was amazed when we got an upgrade to Premiere (Business-Class) for BKK-DEL, after sleeping on a couch in the airport overnight, due to no connecting- flight from our home town in-time to catch Jet's 08.40 morning-departure. Well done Jet Airways! Delhi security took over an hour on the return flight, not the airline's fault. IFE good and food OK for a low-cost ticket, but couldn't do online check-in in UK, because travelling with a Child, why not? That's when you're more in need of selecting a better-located seat! Jet continues to be quite acceptable, for a low-costs ticket, between BKK & Europe. Wonder what changes the Etihad-shareholding will bring?



Jet Airways Customer review :  5 August 2013 by Rafi Pramadio    (Indonesia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SIN-DEL just last month. The Business Class was out so I was stuck with economy. It was awful. The plane looks horrible, the cabin was noisy, headphones barely audible, and the meal tasted bland. The FAs looked like they're on a bad mood or something because the "threw" the meal to me instead of serving it nicely. The English announcement need improvement as well. The legroom was also not enough as I'm 5'7". For a 5 hour flight it was overall horrible.





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