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JET AIRWAYS review :  3 September 2008 by V Virdi    (UK)

Customer Rating :  1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-ATQ-LHR last month. I was disappointed with the overall Jet Airways product. Outbound Flight was comfortable, meals below average. Only aircraft at ATQ & took almost an hour for baggage. In bound flight to LHR, terminal at ATQ very poor for an international flight. Flight into LHR diverted to London Gatwick due LHR closed .On the ground at Gatwick for almost 6 hours before a decision was made to cancel the flight at Gatwick. The cockpit Crew were ill informed about what was happening & the cabin crew young & immature were lost. We as passengers had up to date information via our Mobile Phones. Not once did the cabin crew ask the old or the families with young if they needed any thing. Most passengers made their own way home from Gatwick rather then let Jet Airways organise coaches to LHR. Agree the initial problem was not with Jet Airways but Jet Airways multiplied the problem 10 fold. Jet Airways might be 3* to 4* going from A to B but below -1* when diverting. Hope they have learned a valuable lesson.

JET AIRWAYS review :  1 September 2008 by Kurt Müller    (Germany)

Customer Rating :  2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Madras to Delhi in Y class. Check-in smooth, lounge completely overcrowded. Boarding process was total chaos, with pax in rows 17 and higher allowed to embark through forward door, and pax in front rows coming in from the rear of the plane. How difficult can it be to check row numbers on boarding passes at the bottom of the stairs and direct pax accordingly? Some pax entered the cabin with enormous hand baggage and cabin crew, instead of intervening, seemed blissfully happy to find overhead locker space for them - at the expense of those of us who carry on a small briefcase. Once airborne, flight was ok. Long wait for baggage at Delhi belt.

JET AIRWAYS review :  28 August 2008 by B Stewart    (Hong Kong)

Customer Rating :  5/5

Recommended:

Value for Money:

Cabin Flown:

Business

BOM-DEL. Swift check in and on to the Lounge where there was a decent breakfast spread. Bus to the aircraft which is the norm at BOM domestic terminal - boarding was ordered and swift. Flight passed without a hitch with excellent service from FAs and a tasty snack served. Baggage collection at DEL a bit of a scrum.

JET AIRWAYS review :  19 August 2008 by J Birbeck    (USA)

Customer Rating :  1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

LHR-BOM-HKG return, economy. Service on 777 and A330 was good, although some crews did seem unsure of themselves and lacking experience. Service from Jet themselves however does leave an awful lot to be desired. Over the past 3 weeks I have been in touch with Jet in London and their agents in Hong Kong to resolve issues from this flight. Emails go unanswered for days and you have to chase them up constantly. If you have any problems with any aspect of your flights with this airline and need assistance or information, I wish you good luck (you will need it and more!) Based on this first time of flying Jet, I will look at every alternative before doing so again.

JET AIRWAYS review :  15 July 2008 by Premshree Pillai    (USA)

Customer Rating :  3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-PVG-BOM. B777 better-than-average legroom, top-notch IFE, mood lighting, etc. IFE selection was poor by international standards. I had Indian food in the SFO-PVG leg and oriental in PVG-BOM -- both pathetic. Crew very young and immature. SFO-PVG relatively empty - I think there were very few people without an entire row to themselves. Transit in PVG is terrible - this just might be the reason I'll never fly this route again (except for my return). Load on PVG-BOM was probably 75% - flight was mostly comfortable; arrived an hour earlier than scheduled too (which may not always be a nice thing, like in my case.) Overall, crew and in-flight catering apart, transit in PVG is something that's a complete turn-off for me.

JET AIRWAYS review :  29 June 2008 by U Naresh    (India)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Recently completed economy round trip from Delhi to to JFK via Brussels. All flights operated by newer B777 aircraft. IFE has a great selection of music, movies and games. The seats are adequately comfortable with the foot hammock a good substitute for a foot rest. Jet needs to seriously work on their catering which is poor in variety and quantity. It is not international enough. The catering out of Brussels is very good (in taste only), while New York is very bad. Jet is stingy on service of alcohol. Onboard service by senior crew is handled well. I found the junior crew to be immature and were very noisy in the galley. Flights were more or less on time. I find the two/three hour transit time in Brussels too long, and it can get quite tiring as both flights in and out of Brussels are overnighters. I would prefer a non stop service or a shorter transit time. Ground handling in Delhi, Brussels JFK were good. The loads on all flights were about 75-80%. In conclusion, great flights marred by immature crew.

JET AIRWAYS review :  24 June 2008 by Vivek Thuppil    (USA)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-BRU, BRU-DEL, DEL-BLR on economy. New 777's between JFK and DEL and an older 737 on the DEL-BLR sector. FAs prompt and friendly. IFE on international leg consisted of a large selection of video and audio on demand. Seats comfortable. During overnight layover in Delhi, airline took charge of my checked-in baggage after customs so I did not have to drag it with me to the hotel. Only complaint is that the audio port on my BRU-DEL leg was malfunctioning and sound would go off every now and then (happened about 6-7 times during the 7 hour flight). I would have to jiggle the headphones in the slot for a minute or so until the sound came back. Didn't expect such a malfunction on such a new aircraft.

JET AIRWAYS review :  21 June 2008 by J Patnaik    (USA)

Customer Rating :  1/5

Recommended:

Value for Money:

Cabin Flown:

Economy

I had been very impressed with Jet Airways for their domestic flights in India. Based on that experience I decided on travelling by Jet when they started their service from San Francisco to Mumbai. I was thoroughly disappointed this time. Starting with the service in flight, I had expected them to be performing better. There was no toiletry provided even for brushing, the towel served was dry, and so on. This being the first week of service between these locations, we had expected the traffic to be light and that was the only bright spot for this flight. At Shanghai airport, we were asked to get out of the aircraft about 12:30am into a transit lounge. We figured this was standard practice for enabling the staff to clean the aircraft before allowing us to reboard to fly to Mumbai. Once in the transit lounge, we realized that there was no sign of starting to board the aircraft. An hour was gone, then two, then three. After repeated calls, finally we were able to get some sodas for drinks around 3:00am. The travellers had asked for food as there were several children who had been repeatedly asking for food - finally some basic sandwiches came in at 5:30am. At around 3:00am, on repeated pestering, staff did mention that there was an engineering problem. However, the lack of updates did seem like the problem was somewhere else. After this kind of an experience, I am left wondering if I would ever take Jet again.

JET AIRWAYS review :  19 June 2008 by S Jose    (USA)

Customer Rating :  3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

BAH to COK, because of a missed connection in Paris. Although the transfer desk agent in BAH had wrongly issued a Gulf Air boarding pass the Jet Airways ground manager let me take the Jet flight at the last moment. I had flown on Jet on domestic flights in India and found their service to be excellent so was expecting the same, but instead the aircraft was an old 737 and the food offered was not good compared to even what they had served on a domestic flight. The flight attendants were very polite and friendly but I would prefer to take the Emirates flights next time.

JET AIRWAYS review :  19 June 2008 by R Sridhara    (USA)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

London-Mumbai-Bangalore economy class. Seats were reasonably comfortable. Inflight entertainment system worked well. No major complaints during the trip. However, the flight attendants seemed forlorn - every one of them. While they were courteous when an exchange was initiated, a smile or a greeting was hard to come by. On the domestic leg, the small, early AM aircraft could not handle my luggage and that of others. I was forewarned that my luggage may not arrive with me in Bangalore. However, as promised, the luggage made it on the next Mumbai- Bangalore flight later that day and was delivered to my local address.

JET AIRWAYS review :  16 June 2008 by R Singh    (USA)

Customer Rating :  5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Mumbai-Hong Kong roundtrip Economy. Brand nN and a nice hammock-style footrest. Food excellent with three choices (Indian non-vegetarian, Western/Chinese non-vegetarian and Indian vegetarian). Before take-off cabin crew handed out small bottles of water and lime juice, followed by hot towels, with a second round of hot towels handed before landing. IFE with AVOD and a huge selection of Hollywood and Bollywood movies. On time departure and landing both ways with bags quickly on the carousels.

JET AIRWAYS review :  16 June 2008 by Michael Oscars    (Canada)

Customer Rating :  5/5

Recommended:

Value for Money:

Cabin Flown:

Economy

YYZ-BRU-YYZ economy. Excellent service on A330, half-empty flight so I had an entire row to myself. Great AVOD IFE. No other food choice given on this leg other than curry which luckily I happen to like. Surprisingly generous breakfast. Return flight different decorated A330 packed and with ubiquitous wailing babies. Thank goodness for headphones! Flight attendants very efficient under pressure. It is the only airline that flies non-stop to Brussels makes it more wonderful to me as before I would have to connect either in Paris, Munich, Frankfurt or London.

JET AIRWAYS review :  7 June 2008 by U Naresh    (India)

Customer Rating :  2/5

Recommended:

Value for Money:

Cabin Flown:

Business

Recently completed a day return from Delhi to Mumbai on business class. Having flown Jet domestic business after a long while, I was expecting something spectacular considering the high level of service in economy. What I saw and got was a poor product in terms of seats, food, general product amd service. I flew the older 737-800 aircraft, and seats are tight with very poor recline. The food was very basic and they have reduced the portions. There was no drinks service on either flight. The service is nothing better than Y , and I felt they were understaffed. There was no IFE. I feel that their business class product is not value for money. The economy product is great even if you are not fortunate enough to get an emergency exit.

JET AIRWAYS review :  7 June 2008 by Michael Clelland    (Hong Kong)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Business

HKG-BOM round-trip J-Class on A330-200. Flat bed in business class is a far better option than CX's regional business class on this sector. Decent food, AVOD IFE and even Dom Perignon made it a pleasant 6 hours. One minor complaint on the return overnight flight was the lack of availability of eye-shades and earplugs. That and the usual complaints about Bombay airport.

JET AIRWAYS review :  3 June 2008 by N Datta    (Denmark)

Customer Rating :  3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

BKK-CCU. Nice to have an international flight arriving in Kolkata in morning/noon time instead of late evening or night as is the case with most international flights. Check-in opened very early, staff friendly but somewhat slow service. Plane a rather new B738, boarding pretty organized, but as so often people don´t respect boarding by rows. Each seat has personal screen, didn´t try the IFE, but definitely a nice touch on this short haul flights. However, the seat pitch is extremely tight and in my opinion even too tight for this 2½ hours flight. Simply too uncomfortable and I would fear a long haul flight given this pitch. Crew friendly and generally efficient, but suffering under the fact that many passengers completely disregarded all rules thereby adding considerable amount of work on the crew. In general, however, the young crew handled this well and the service was very attentive. Food very good and portions enough for this short flight. Slight delayed when arriving into Kolkata. Bags had already arrived when one had cleared immigration, and representatives were present from Jet airways. A nice and pleasant flight with great service. My one big gripe, though, is the very tight seat pitch.

JET AIRWAYS review :  26 May 2008 by A Mansour    (Qatar)

Customer Rating :  4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Kathmandu to New Delhi. Boeing 737 seemed new with leather seats in economy. The stewards were very smart. The entertainment system was great (even though we were on a short 1 hour and a half flight). Only downside was that when it was time to serve refreshments, only beer was on offer. When we ordered a soft drink the steward went missing for a good 20 minutes and finally came back with two plastic cups with cola only available!