Home Page

 

Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



PAGE

1 2 3 4 5 6 7 8 9 10
Bookmark and Share






Jet Airways Customer review :  7 August 2012 by Claude Andre    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Toronto to Stockholm return from Copenhagen (Brussels to Stockholm return from Copenhagen to Brussels provided Brussels Airline). We had excellent service throughout our journey - clean planes, on time, courteous and helpful staff. Would fly again.



Jet Airways Customer review :  3 August 2012 by Sanjay Datta    (Cayman Islands)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from CCU-BOM on 26th July 2012 was rescheduled just because there were not enough passengers on the flight we booked, we had an international connecting from Mumbai, so we left early and had to wait for 10 hours in Mumbai to catch our connection. Service on the flight and the service from ground staff was unprofessional.



Jet Airways Customer review :  25 July 2012 by A Stells    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the only flight I've taken with Jet (London-Delhi return) and I was really pleasantly surprised. All the cabin crew were friendly and accommodating. The entertainment system is very comprehensive, with lots of things to watch and read, and the seats were really comfortable. I especially liked the little foot rest sack under the seat in-front. The food was alright, definitely better than other airlines, but not amazing. Overall I'd definitely recommend Jet.



Jet Airways Customer review :  25 July 2012 by Saketh Rahm    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not a bad experience but not overwhelming. Flew DEL-HYD on JetConnect. In fairness, it was billed as a no frills flight. Flight left on-time from DEL, crew came by and sold snacks and sandwiches - very surprised at selling even water! Crew were okay and dealt with demanding passengers. The smile and warmth of this airline is however gone - not sure if it will come back.



Jet Airways Customer review :  23 July 2012 by Mark Segal    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have flown Jet Airways on six separate return trips within the past twelve months back and forth between Toronto-Brussels-Delhi-Kathmandu in Business Class, except for 4 of the 24 legs involved. Every flight left on schedule and most of them landed ahead of scheduled time. This airline operates like clockwork. It is very reliable. Baggage handling has also been very reliable - even through Delhi because it is in the hands of the one airline and they apparently make sure bags are transferred when they should be. In flight service has been excellent - friendly, attentive, comfortable seating in the lie-flats and a totally adequate set of menu choices for meals. More airlines should be this good.



Jet Airways Customer review :  23 July 2012 by T Meyer    (Canada)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a very good experience from YYZ to BRU and back. Excellent service, clean plane and good food. Flight attendants were very polite and professional. Better flights than some larger, more expensive airlines I have used.



Jet Airways Customer review :  9 July 2012 by R Williams    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I'm surprised by such negative reviews on here. Maybe people have far too high expectations for a budget airline. I was really impressed by the quality and service on my flight (UK-BKK via Mumbai/Delhi). The hostesses were very polite and helpful. I had some difficult passengers behind me and they dealt with them with as much patience as they could. I enjoyed the food and felt that they came round often enough to offer drinks. Communication was good. The seats go back as far as you would expect for economy and the on- board entertainment was good. Toilets not particularly clean by the end of the flight, but people should just learn to aim better. Overall excellent value for money.



Jet Airways Customer review :  5 July 2012 by Vinay Nair    (Kuwait)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used to travel from KWI-IDR-KWI every 6 months, only because of the Jet Airways services and my perfect matching time schedule with it. My last journey with Jet Airways (May, 2012) was the worst flight from Kuwait to Mumbai. The flight didn't contain seat back screens. Secondly, and most disappointing was the night dinner, which they served in very cheap quality meal box. I will recommend Jet Airways to my friends and family if they really provide the services they were providing previously.



Jet Airways Customer review :  3 July 2012 by N Carr    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Kolkata to London Heathrow via Mumbai and appalled by the lack of customer service, rude staff who constantly bumped into me on the aisle without apologising, one of my 2 bags left in Mumbai. Overall just a very poor level of service.



Jet Airways Customer review :  25 June 2012 by N Syed    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-SXR. Travelled LHR-DEL and then connected onto Srinagar. Had 46kgs weight allowed from London to Delhi but they did not allow the same on the domestic sector. They said policy had been revised 5 months back and baggage allowance on domestic sector was only 20kgs and not a kg extra. Had to pay overweight for rest of the weight. They have recently increased the overweight charges by 100% from Rs.100 per kg to Rs.200 per kg. The airline is totally disorganised and literally extort money. If they want to keep customers they should revisit their customer service strategy.



Jet Airways Customer review :  18 June 2012 by Krish Mani    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow-Mumbai-Hyderabad. Web check-in was easy. Onboard the seats were torn. Inflight entertainment pretty good, but no great choice of Indian regional movies. No hot towels, no welcome drink and food was served at midnight, 2.5hrs after we boarded the flight. Cabin crew seemed very bored and frustrated with their job. The food was neither tasty nor sufficient for an adult. On the other side, the domestic service was far better, perfect evening snack, cheerful cabin crew. I enjoyed the 1hr flight better the 9.5hr international flight. This would be my last international flight on Jet.



Jet Airways Customer review :  18 June 2012 by V Shetty    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-DEL-MXP return. All flights on time. The first segment was on a 737-900 with slightly cramped seats. Meal quantity was okay. DEL-MXP on an A330 with good legroom and IFE, latest movies and songs. Same on the return MXP- DEL. The last leg was on Konnect on an old 737-700, old seats and dirty window shades.



Jet Airways Customer review :  13 June 2012 by A May    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Delhi. Very easy check-in at Heathrow, using terminal 4 is great because it's a small terminal so queues are far shorter for check-in and security than in other terminals. My flight was delayed an hour. Had good inflight service and the food and entertainment was adequate. My main problem with this airline compared to using other airlines is the fellow passengers. Be prepared to put up with people pushing their way forward at the boarding gate and for a relatively noisy flight. So although the airline is fine, if you can get an equivalent flight on this route I'd take it.



Jet Airways Customer review :  13 June 2012 by R Jones    (Thailand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Heathrow and would not recommend them. The dirtiest toilets I've ever seen on any plane, and staff couldn't care less about cleaning them. Appalling, inedible food, poor service, and cabin crew that were not particularly polite. Leg room was quite good and the seats comfortable. The inflight entertainment was also good. Unfortunately, the rest of the flight was so bad, even comfortable seats and good entertainment couldn't make up for it.



Jet Airways Customer review :  11 June 2012 by S Hendry    (Oman)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Muscat-Cochi return economy. Check-in at Muscat a little bit slow - more desks would help and controlled queues, but no worse than any other airline there. Flight was on time. Seats in economy were comfortable, and a good selection of video entertainment for the flight. Food also good. Staff were very friendly and helpful. On return flight we were warned to expect a long drawn out check-in and delays at passport control in Cochi. The only delay at check in was being given a complementary upgrade to business, even though we had a non upgradable ticket. Passport, security and visa checks were numerous, but better than we had been told. Flight left early, and the business cabin, although small was better than expected for such a short haul flight. Business passengers got a dedicated bus to the terminal on arrival in Muscat. Overall a good experience in both cabins.



Jet Airways Customer review :  7 June 2012 by Rob Denver    (Canada)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-BRU-MAA return. Overall experience was fair. Brussels airport does not have same facilities as Amsterdam's Schipol. Flights departed on time. Food was passable but service was lacking on the BRU- Chennai sectors on both legs. IFE had a poor choice of movies so I stuck to the music channels. Since flights to/from India invariably have screaming babies, I found my noise-cancelling headsets pretty useful! Jet Airways is slipping in quality both on domestic and international sectors.



Jet Airways Customer review :  28 May 2012 by Clare Percival    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Khajuraho - Delhi. Flight left on time but total chaos at Khajuraho Airport, far too many people stuffed into a too small waiting area. Plane was clean and staff could not have been more helpful. No inflight service as such as the flight duration was relatively short.



Jet Airways Customer review :  22 May 2012 by K Ramaswami    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chandigarh to Bangalore. Was disappointed. Flight delayed more than an hour and they didn't even apologize for the delay. They gave us the seat in the last row (where we couldn't recline the seat) in spite of empty seats in front. Inflight service was poor and getting a glass of water was difficult.



Jet Airways Customer review :  22 May 2012 by Prasad Maram    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall my experience from JFK to Chennai and connecting to Hyderabad is poor. Staff service is poor, seat comfort average. Very poor inflight entertainment often with interruptions. Check-in in Chennai is very poor, no systematic way of checking and very unprofessional staff.



Jet Airways Customer review :  22 May 2012 by U V Naresh    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Delhi, I was really disappointed with the way Jet Airways Premiere product has been run down. While ground handling and the Skyteam lounge is just about acceptable, the onboard so called "Premiere" and inflight service is deplorable. The crew do not seem interested in putting in that extra effort to make the flight experience memorable. Onboard the product is scant. The beverage list is thin, the food quality and quantity is limited. Maintenance of the interiors is a joke. I would rather now take a one stop flight to and from Europe than fly non stop on an Indian carrier.



Jet Airways Customer review :  18 May 2012 by F Verbeke    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-BRU return. Both ways the flight left on time and arrived early. The meal provided both ways was excellent however the service was a little impersonal and cold. When we arrived back in Toronto the plane had just left the active runway and most people were up trying to get their carry on bags while the flight attendants were still in there seats. It took a good 2 or 3 minutes before anyone asked for passengers to please sit down. No one listened anyway.



Jet Airways Customer review :  18 May 2012 by P Cal    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

EWR-BOM-EWR in economy class. I had checked in online for BOM-EWR however on arrival had to queue for 15 mins. Although class-wise and seat-wise boarding is 'supposedly' followed, they just forget the last cluster of seats. You have to be smart enough to stand along with the previously announced seats in order to avail some cabin luggage space. Cabin crew disinterested, requested help in stowing my bag to a male crew member and he simply ignored my request. Food service was very slow and late. Even beverages were a rarity and had to repeatedly ask the crew for it. The last snack on both the forward and return journey was a total disappointment! From EWR-BOM, I was smart enough to carry some snacks onboard anticipating the conditions. Inflight entertainment is the only saving grace with a decent collection of music/movies. But no way does it justify the ticket prices that are competitive with other International Carriers.



Jet Airways Customer review :  16 May 2012 by S Praveen    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-MAA-SIN and SIN-BOM-BLR in Economy. I am a FF and have always liked their service. I have flown long routes BOM-PVG-SFO where service seems to be slipping. Initial flight BLR-MAA delayed which caused a domino effect on everything else. I had very little time to connect in Chennai and was running from gate to gate with my luggage. I had to clear immigration, security and guess what, they use the same boarding gate and bus for 2 flights, to Singapore and Colombo. This caused a lot of confusion, even though I finally managed to get on the Boeing 737 to Singapore. Seats were quite narrow but legroom was plenty because I chose exit rows. I didn't care much about IFE. One FA told me they ran out of blankets and the other one promptly got it to me 5 minutes later. The meal was decent but the dessert was very nice. We arrived at an excellent time in Singapore (8am). Return flight was just the opposite. Inflight experience was excellent on Airbus 330 from Singapore to Bombay. Seats and legroom was excellent. They served decent meals and again, the dessert was above average. Headphones were not working, I asked for a replacement and they gave me a second one which was worse. Arrived in Bombay at 10pm, connecting flight was at 3am. BOM airport is a nightmare to say the least. Overall, decent experience. Jet needs to improve upon their customer service to become a truly international airline.



Jet Airways Customer review :  15 May 2012 by C LeAnne Taylor    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ground crew at both ends were pleasant and accommodating. We used Web Check-in going and coming. This was fast and easy and we did not have to stand in any lines. Seats are comfortable, the food good, although a little spicy. There was real cutlery - not plastic! The flight crew was friendly and attentive. There was a wide selection of movies and TV programs to choose from. The plane was very clean when we boarded - each seat had a pillow and blanket. This was one of the most pleasant experiences I have had in flying for several years. It was also the only direct flight from Toronto to Brussels - and the least expensive.



Jet Airways Customer review :  10 May 2012 by M Oelschig    (South Africa)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JNB-BOM-HKG-BOM-JNB. Onboard experience in business class is acceptable but could definitely improve. The seats are very good lie flat models laid out in a style similar to that of Virgin Atlantic. Not as comfortable though - a touch too short for a good sleep. Food was tasty enough but not enough choice. Very comfy sleeper suits on overnight flights. Lack of eye shades is annoying. All in all the onboard experience is acceptable. However, it's on the ground where the product fails miserably. Lounge in JNB was good. The entire airport experience in Mumbai, from security to the horrific business class lounge, is without a doubt the worst airport experience I've had anywhere. In HKG, they share a lounge with Air France. 3 Day old newspapers. Enough said. The price on the route was competitive and that's what made me give it a try. Next time I'm paying the extra bit to travel on any of the three big Gulf carriers.



Jet Airways Customer review :  10 May 2012 by L Duggan    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MUM-GOA return Premiere class, first leg was overnight and was superb, staff polite and attentive, offered me a choice from the first class menu when they sensed that nothing appealed from the Premiere menu, provided drinks on request, beds very comfortable, nice wash bags etc. Mumbai-Goa leg was fine both ways, charming service and a full meal served even though it was a short hop. MUM-LHR leg back was a daytime flight and I noticed a marked difference in the level of service, staff, while attentive when summoned, were, for the most part inattentive, no wash bags provided, nor were sleep suits offered as they were on the way out. Overall, however, I would generally recommend Jet Airways to travel to India.



Jet Airways Customer review :  8 May 2012 by J Paterson    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai-London. I had the misfortune of sitting directly behind a couple who's two babies screamed incessantly for the vast majority of the flight. The cabin crew showed about as much interest in shutting them up as the parents did. As a result a long flight made seemingly longer due to the constant racket and lack of sleep. I flew business on the way out and the attitude of the cabin crew was pretty lax. Once they'd handed the food out they were not to be seen again until breakfast was served. The return leg, in which I flew economy, wasn't much better in terms of the attitude of the cabin crew. The only way I've been able to guarantee a non-veg meal is to request it when booking-in online. All in all, not too happy with them.



Jet Airways Customer review :  4 May 2012 by J Athwal    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was a loyal business class passenger, and recommended them to others. Sadly they have lost their charm of late, after my experience having flown LHR-BOM, and also LHR-HKG via BOM, both journeys in Business class. Seats probably the best in the airline industry, but very noticeably the food and beverages have deteriorated considerably. The main meal is limited in choice and presentation has faltered, even drinks have been downgraded, and the frequency of the offer has been drastically reduced. The transfer experience at Mumbai has to be the worst in the world, and although not Jets fault, reflects badly on them. An hour and 20 mins to security check between International flights is well beyond acceptable.



Jet Airways Customer review :  28 April 2012 by Sandro Andretta    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-BRU-YYZ. Both aircraft's were fairly new A330-200. Cabin cleanliness acceptable. Movie selection very good. Best Y class seat comfort I have experienced across the pond. Negative sides: water seems a rarity on these flights. When meals are served, all there is to drink is a small, sealed cup of water sitting in the coffee cup. Second issue: between meals, crews are non-existent.



Jet Airways Customer review :  25 April 2012 by A Kumar    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DEL Check-in and boarding were quick and flawless. 30 minute delay due to some maintenance checks although captain kept us updated. Onboard, A330-200 was in a good condition with a modern cabin complete with large PTV screens, new recliner style seats in economy, large bins and mood lighting. Seats were at the wider end of the spectrum and legroom quite generous. AVOD entertainment system with large PTV screens was quite good with a wide choice movies. Dinner had 3 choices, alcoholic beverages and soft drinks however were limited in choice. Most significant was the cabin crew. Although not rude, they seemed committed to doing the bare minimum. Hardly visible during boarding and one quick meal service, after that they were invisible for 6 hours. During service they were expressionless and did not seem very comfortable communicating with customers even though they had a reasonable command of English. Overall, a very competitive hardware, but lets itself down on the soft product.



Jet Airways Customer review :  23 April 2012 by J Tarabo    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-SIN in Y Class. Overall a positive experience, flight was on a pretty new A330-200. No wait to check-in at the airport and no delays. Legroom was good and staff friendly and efficient. One meal on a 5 hr flight enough. Overall Jet are probably the best Indian airline at the moment.



Jet Airways Customer review :  22 April 2012 by A Del    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very bad experience! Flying London to Bangalore via Mumbai, return via Delhi. Travelling with 10 month old, no consideration from crew. Worst customer service, delayed connecting flights, long waiting times (45 min after arrival stuck onboard before being allowed to leave - 30 mins before stroller was handed back and another 45 mins before luggage arrived). Staff attitude was unfriendly, unhelpful and inefficient.



Jet Airways Customer review :  18 April 2012 by C Lightfoot    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In a nutshell, I can not fault Jet Airways, all 4 of our flights left and arrived on time. All luggage was successfully transferred and collected, there was enough choice of entertainment, seats were comfortable, staff very helpful and polite and the food tasted good. I checked in online so didn't even have to queue at the airport. Negatives - coffee onboard was not great.



Jet Airways Customer review :  17 April 2012 by T Alevizos    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Premiere Class BKK-BOM-MAA-DEL-BKK. Inflight experience on all 4 legs was superb, with on-time takeoff and departures, great food served on china, attentive flight attendants, decent selection of movies, clean cabin. The only glitch was a very short connection in Delhi which necessitated the intervention of a Jet Airways agent to try to speed me through customs and security. I appreciated his effort, but why didn't he just get someone to take us to the gate? Would definitely fly them again.



Jet Airways Customer review :  17 April 2012 by H Shah    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from London Heathrow to Mumbai and it was very good for economy class. Food was nice, entertainment very good as it had the latest films/music and the cabin crew were very polite. We got a connecting domestic Jet Airways flight from Mumbai to Goa.



Jet Airways Customer review :  12 April 2012 by M Lander    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-LHR in business class. Flights on time, excellent seats for sleeping. Cabin feels very spacious and was clean. Catering also good with pleasant crews. Excellent product and certainly the best on this route.



Jet Airways Customer review :  11 April 2012 by K Parker    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Not sure why people complain about the food on Jet, we recently flew with them from LHR to BOM and onto GOI return, and were more than pleased. The food was plentiful, hot and tasty. We are impressed how they manage to serve a meal to everyone on the 45 minute internal flight. The seats were comfortable, the plane was clean and on time on all legs, good luggage allowance, pleasant flight attendants, reasonable choice of IFE.



Jet Airways Customer review :  9 April 2012 by Randhir Singh Bains    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-London. Inflight service was appalling. Cabin crew was extremely rude and unprofessional. The food was of very poor quality. I had one beer before meal, when I asked for another drink, I was told that since I have already had one drink, I have to wait at least 2 hours before I could have another.



Jet Airways Customer review :  5 April 2012 by A Katara    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-LHR-BOM. Food was too little and tasteless for the most part. Was served a cupcake and 100 ml of Orange juice for a breakfast meal. Only one drink served voluntarily by the crew, ask for a second and they will hesitantly oblige. The only good thing about the flights was the seat which is better than BA or AI that fly this route. IFE needs to be updated and maintained, only left side headphone worked for both flights.



Jet Airways Customer review :  4 April 2012 by P Chudasama    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-LHR. Have to say that this airline has completely lost its charm. Only one drinks service through the entire 9/9.5 hour flight. Meals were completely tasteless. The only positive was the generous luggage allowance which is 46kg. Definitely sticking to the Middle Eastern airlines for trips to India in the future such as Emirates.



Jet Airways Customer review :  3 April 2012 by P Matharu    (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Brussels, Brussels to Delhi and back to Brussels. The food quality which was excellent before had declined considerably. The coffee is brewed badly and the stewardess service has dropped significantly. Just arrived from Delhi and me and several other passengers using the wheelchair had to wait for an hour for the Jet Airways staff to retrieve our luggage and no one would help us. I used to be a loyal customer but will not choose Jet Airways again.



Jet Airways Customer review :  26 March 2012 by Robin Dlanbc    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels to New Delhi on A330-200. Cabin crew extremely helpful and funny. Very professional and kind. Food and entertainment was good. Flight delayed two hours due to a problem with one of the passengers, the crew kept us informed. Seat was comfortable for the 9.5 hr flight. Extremely good flight and will fly them again.



Jet Airways Customer review :  26 March 2012 by Robert Peters    (Canada)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Roundtrip Toronto-Chennai via Brussels, economy class. All legs were comfortable, attentive crew. Food was ok. Inflight entertainment menu was passable. BRU-YYZ sector has cleaner planes and more professional FAs. On all legs, many passengers managed to get oversized luggage into the cabin. Some even had more than the allowed number of items. Jet airways should do something about this since it is so unfair to the rest of the passengers.



Jet Airways Customer review :  24 March 2012 by R Foster    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used Jet previously and found the service at check-in and inflight excellent. I was a little disappointed by the attitude of flight staff on my last trip. Unlike the smiling helpful service I was accustomed to it was a little off hand, I didn't see a single smile on the Mumbai to Bangkok leg of the flight. The food left much to be desired. Seats are good and the planes very good. Staff need a little more training in interpersonal relationships.



Jet Airways Customer review :  22 March 2012 by V Agarwal    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-LKO-DEL. Flew Jet lite who operate this route on behalf of Jet Airways. Flights were on time both ways, crew friendly and enthusiastic. A nice touch was the complimentary scratch cards given out, although on closer examination it cost 699 rupees to redeem the prize. Baggage delivery in Lucknow took time and in Delhi there was some confusion over which baggage belt the bags were arriving at.



Jet Airways Customer review :  22 March 2012 by V Moffat    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DELHI-LHR. Package holiday but upgraded to business class. They seem to have gone for comfort over everything else. My friends seat did not work and was met with very frosty reception when she complained. No English papers available. Only water or fruit juice offered before take-off. No seatbelt checks before take off. Very poor choice of food and certainly not served with finesse or a smile. No small bottles of water available. On overnight flight very poor "goody bag" - no eye mask. No tea or coffee was offered after lunch or dinner. Toilets running out of toilet paper. Overall there seemed to be very little care for the passengers in business.



Jet Airways Customer review :  15 March 2012 by Akshay Dholakia    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a frequent flier between Bombay-Brussels (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.



Jet Airways Customer review :  13 March 2012 by B Bhamra    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cabin crew amateurish and acted like they were doing me a favour. Our flight was 9 hours, I feel regular snacks during the 9 hours would have been good. The meal was awful, the snack they finally offered was too peppery. I had to ask for a drink. The entertainment was poor. Luggage allowance was excellent for my shopping spree.



Jet Airways Customer review :  12 March 2012 by N Dhesi    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATQ-DEL-LHR. Having travelled with jet a number of times now over the years you can really notice that standards have dropped in terms of quality of food and service. Service of meals and drinks is now rushed. Would seriously consider using alternative carrier in future.



Jet Airways Customer review :  12 March 2012 by Kevin Wright    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Heathrow to Delhi business class, seats were excellent in the herringbone formation. Very comfortable and private, but the leg from Delhi to Bangkok was awful, business class is premium economy at best.



Jet Airways Customer review :  12 March 2012 by Srikanth Manne    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flown Vizag-Chennai-Dubai. Brand new aircraft with no inflight entertainment. Staff are neither friendly nor rude. I am a Silver member on this airline and travel frequently and must say their service level is falling slowly. They made changes to their meal - now of a suitable quantity. Overall the flight experience was good.



Jet Airways Customer review :  9 March 2012 by Sanjay Modak    (Qatar)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-BOM-DOH Business Class. Standards have fallen! Cabin looked worn and tired. Old fashioned domestic type business class seats on the B738. Food so-so. Cabin crew attentive but amateurish. Wines served in business class were cheap French 4€ table wines. Champagne AWOL. IFE was terrible. Worst part was the time it took for luggage to arrive both in BOM and DOH. Bags were tagged priority but arrived next to last.



Jet Airways Customer review :  7 March 2012 by G Iyer    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York JFK-Chennai-Coimbatore round-trip, transit via BRU. Flight attendants were helpful and patient. As for food, the quality was so-so, quantity inadequate, vegetables sorely missing. Real silverware was provided. Every time the air-conditioning comes on, it sprays a very strong, musky fragrance which triggered coughs and sneezes among quite a few passengers. I have flown quite a few other carriers and none spray fragrance into the cabin so frequently.



Jet Airways Customer review :  7 March 2012 by V Bagaria    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-CJB on an ATR 72. Departed 5 mins ahead of schedule and arrived 15 minutes early. Very friendly crew though the pre-ordered meals could be much better. Would recommend and will use again.



Jet Airways Customer review :  7 March 2012 by J Ashiblie    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chennai-Goa (with stop in Bangalore). Nice B738, leather seats with personal TV that offers no show. 1st segment is a 30 mins hop from Chennai to Bangalore. 2nd segment a 55 mins hop from Bangalore to Goa. Two short hops and Jet Airways was trying to peddle Food-For-Purchase when they could have sensibly given away complimentary sodas and peanuts like most US carriers. I feel pity for the FAs who have to deal with collecting payments and ensuring the change are returned to the appropriate passengers in time for landing.



Jet Airways Customer review :  7 March 2012 by P Yesuthasen    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a person who has been flying frequently on this airline (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.



Jet Airways Customer review :  6 March 2012 by V Bagaria    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A very smooth flight on board their new ATR 72 aircraft. Service was good on the short 45 minute hop from Bangalore to Coimbatore. The legroom was decent compared to ATR's operate by other carriers. Food service was good, not great. Would recommend and use again.



Jet Airways Customer review :  2 March 2012 by S Griggs    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent flight from LHR to BKK via BOM. LHR to BOM was great - seat 26 with extra legroom! IFE could have been better though the food quality was good, although mostly Indian food. BOM to BKK return was on 737-800. Plane was a bit tired and although offered IFE the range was limited. The legroom was also smaller than on the 777-300er. Transit in BOM is not highly recommended, although that is not really the airlines fault and the inflight service makes up for it.



Jet Airways Customer review :  1 March 2012 by Paul Lambert    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Mumbai return in Business Class. Good trip both ways. Staff extremely attentive. Nice food and excellent wine. Comfortable flat bed seats although slightly short for me.



Jet Airways Customer review :  1 March 2012 by Komson Puthitanont    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok and changed flights in Mumbai. First leg was with an 777 and was really comfortable. Second a 737. Service and food was good. Overall I enjoyed the flights and would use them again when needed.



Jet Airways Customer review :  23 February 2012 by Dani Palmer    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Delhi, Delhi-Goa and Goa-London stopover in Mumbai. Flights were fine, staff were nice, food not too bad and inflight entertainment good. The only slight annoyance was the 2 hours it took in getting from the domestic to international terminals at Mumbai airport. Our flight were delayed by 3 hours, no announcements advising of this. Overall happy with Jet and would use them again.



Jet Airways Customer review :  22 February 2012 by A Lee    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-LHR on A330. I went out in Business, return in First. Superb service both ways. Business Class cabin is well appointed with an excellent seating layout and plenty of room. One criticism would be the lack of storage space in the seat. The food was wonderful. Return, I was in First and the trip could not have been better. Comfortable seat, 23" screen and a huge range of entertainment. A flat, wide bed in a private cabin was fantastic.



Jet Airways Customer review :  20 February 2012 by V Bagaria    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-CJB. A short 40 minute flight on the new ATR 72 aircraft. Crew could be a little friendlier. Flight was smooth and on time.



Jet Airways Customer review :  16 February 2012 by Alessandro Muffolini    (Italy)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-EWR / JFK-BRU. A330 pretty clean and well kept (apart from toilets). Ground services were fine both in BRU and NYC, food was nice and entertainment ok for a 7 hrs flight. Cabin crew without personality and superficial. They weren't rude but they were not friendly. Whenever I called them, they took ages to show up and were always forgetting what I asked 30 seconds before. Cabin crew definitely below average but the rest is ok.



Jet Airways Customer review :  14 February 2012 by G Iyer    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto-Brussels-Chennai. Seats were much better on Brussles-Chennai sector, with small "cubicles", more supportive seat cushions. Seats reclined to horizontal easily. Food was fine, though a little spicy (even for an Indian taste) at times. Plenty of wine and liquor to go around. Excellent, attentive staff. Check-in at Brussles was chaotic, with no clear lines for Business class.



Jet Airways Customer review :  10 February 2012 by S Lampert    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Brussels. Spacious legroom. Food was good and enough. Staff friendly and professional. Excellent entertainment. New, clean aircraft. On time. Very good value for the money.



Jet Airways Customer review :  8 February 2012 by V Arumugam    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Jet Konnect on Chennai-Kolkata, Pune-Hyderabad and Hyderabad-Chennai legs. Jet Konnect doesn't provide any refreshments during these flights, with passengers having the option to buy them onboard. The disappointing thing is about the attitude of the staff who didn't seem to notice people not having seat belts fastened on landing.



Jet Airways Customer review :  3 February 2012 by S Aggarwal    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi to Singapore. Good seat pitch and entertainment system. However the food was horrible - it was an early afternoon flight and breakfast was provided?



Jet Airways Customer review :  2 February 2012 by Sanjay Modak    (Qatar)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class DOH-BOM-DOH. Outbound: Used the Oryx lounge at Doha airport which was nice. Cabin was nearly empty. Seats are similar to those on Jet's domestic business class. Found it difficult to sleep with the recline provided. At 6'3", legrests did not help as my legs overshot it. The light sandwich was passable. Service was attentive and cheerful. Inbound: Evening flight so looked forward to meal and wine. Same cheap French table wine. Indian non-veg meal was not great. Cabin crew were attentive and friendly. IFE was limited. One negative was that my bag was one of the last off both flights with a priority tag.



Jet Airways Customer review :  1 February 2012 by Ignatius Francis    (Qatar)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I travelled Doha to Cochin return, Business class both ways. Outbound flight to Cochin, a youngster from economy, was permitted to stow his baggage over my wife's seat, came into business class, opened the locker, dropping a bag on my wife sitting below. This happened in the presence of inflight staff who did not intervene and stop this passenger. On our return journey, we boarded before economy passengers had occupied their seats, we had many passengers 'brushing' past us in the aisle with bulky hand baggage. The finale to this memorable saga, on the return flight we were presented with the standard Menu card. We were seated in the second row from the front of business class and yet, we were told that the fish on the menu had already run out. I will not be travelling Jet in the future.



Jet Airways Customer review :  26 January 2012 by Maurice Brooks    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to London via Mumbai. Landed Mumbai but Boeing 777 to London delayed. Initially told delay 30 mins then it was going to be 7 hours late. We were offered food, urn of sweetened tea and some kind of veggie burger. On our flight, suddenly every reading light came on and the crew couldn't turn them off. The entertainment system didn't work for my seat for most of the flight. Reassuringly, everything started working 4 hours into our flight. Not a pleasant experience, cabin crew helpful and pleasant.



Jet Airways Customer review :  25 January 2012 by J Gezelius    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-BLR return. I booked with Jet Airways in order to gain some miles with United. Boarding at BOM began 45 minutes before the flight and everyone was seated (at 100% load) 15 minutes later. We sat at the gate another 30 minutes, hooked to the jet bridge. The aircraft held 8 in F and 162 in the back on a 737-800 and I have never seen such tight seat pitch. Boarding is done in a single group thus people are scattered up and down the aisle trying to stow carry on baggage. It's a zoo with folks lining back up the jet bridge. Cabin crew was still trying to secure the cabin for landing 30 seconds before landing. Plenty of cabin advertising. As it is it appears to be the Indian version of a low cost Irish carrier.



Jet Airways Customer review :  21 January 2012 by K Lawlor    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall a pleasant experience, despite the fact we didn't get the seats we booked on any leg of our journey, this caused some stress as we are a group of 6 people travelling with children. The seats on the LHR-DEL flight were comfortable and IFE was excellent. The food was ok, would have been nice if they catered for the kids. Staff were pleasant and helpful. We had a 2 hour delay due to fog before we could depart for Bangkok. Our return journey was without any delays, we stopped in Mumbai on return and security was effortless - was expecting chaos from reading other reviews.



Jet Airways Customer review :  20 January 2012 by B Tarachandani    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Goa-Mumbai-Vadodara Domestic Flight. The food on both flights was below average and service in general poor. Flight was on time and baggage wait acceptable. Needs a lot of improvement to become an international carrier. It does not make sense to pay a full fare against the low cost domestic carriers.



Jet Airways Customer review :  17 January 2012 by Owen Berkeley-Hill    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM. Online check-in was without any problems and I was able to get a window seat. Check-in at the airport was good with minimum waiting time. Boarding was disciplined and swift, the veg option delicious, a good choice of films, the seat was comfortable (more so than Kingfisher's) and service was prompt and unobtrusive. Baggage took longer than I expected from previous experience of Jet.




 
Earlier comments have been archived (ie. prior to the date of last comment above).




PAGE

1 2 3 4 5 6 7 8 9 10
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 


 

 



top

back to top




| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax