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Jet Airways Customer Reviews and Jet Airways Passenger Trip Reports



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Jet Airways Customer review :  24 March 2012 by R Foster    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used Jet previously and found the service at check-in and inflight excellent. I was a little disappointed by the attitude of flight staff on my last trip. Unlike the smiling helpful service I was accustomed to it was a little off hand, I didn't see a single smile on the Mumbai to Bangkok leg of the flight. The food left much to be desired. Seats are good and the planes very good. Staff need a little more training in interpersonal relationships.



Jet Airways Customer review :  22 March 2012 by V Agarwal    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-LKO-DEL. Flew Jet lite who operate this route on behalf of Jet Airways. Flights were on time both ways, crew friendly and enthusiastic. A nice touch was the complimentary scratch cards given out, although on closer examination it cost 699 rupees to redeem the prize. Baggage delivery in Lucknow took time and in Delhi there was some confusion over which baggage belt the bags were arriving at.



Jet Airways Customer review :  22 March 2012 by V Moffat    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DELHI-LHR. Package holiday but upgraded to business class. They seem to have gone for comfort over everything else. My friends seat did not work and was met with very frosty reception when she complained. No English papers available. Only water or fruit juice offered before take-off. No seatbelt checks before take off. Very poor choice of food and certainly not served with finesse or a smile. No small bottles of water available. On overnight flight very poor "goody bag" - no eye mask. No tea or coffee was offered after lunch or dinner. Toilets running out of toilet paper. Overall there seemed to be very little care for the passengers in business.



Jet Airways Customer review :  15 March 2012 by Akshay Dholakia    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a frequent flier between Bombay-Brussels (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.



Jet Airways Customer review :  13 March 2012 by B Bhamra    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Cabin crew amateurish and acted like they were doing me a favour. Our flight was 9 hours, I feel regular snacks during the 9 hours would have been good. The meal was awful, the snack they finally offered was too peppery. I had to ask for a drink. The entertainment was poor. Luggage allowance was excellent for my shopping spree.



Jet Airways Customer review :  12 March 2012 by N Dhesi    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ATQ-DEL-LHR. Having travelled with jet a number of times now over the years you can really notice that standards have dropped in terms of quality of food and service. Service of meals and drinks is now rushed. Would seriously consider using alternative carrier in future.



Jet Airways Customer review :  12 March 2012 by Kevin Wright    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Heathrow to Delhi business class, seats were excellent in the herringbone formation. Very comfortable and private, but the leg from Delhi to Bangkok was awful, business class is premium economy at best.



Jet Airways Customer review :  12 March 2012 by Srikanth Manne    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flown Vizag-Chennai-Dubai. Brand new aircraft with no inflight entertainment. Staff are neither friendly nor rude. I am a Silver member on this airline and travel frequently and must say their service level is falling slowly. They made changes to their meal - now of a suitable quantity. Overall the flight experience was good.



Jet Airways Customer review :  9 March 2012 by Sanjay Modak    (Qatar)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DOH-BOM-DOH Business Class. Standards have fallen! Cabin looked worn and tired. Old fashioned domestic type business class seats on the B738. Food so-so. Cabin crew attentive but amateurish. Wines served in business class were cheap French 4€ table wines. Champagne AWOL. IFE was terrible. Worst part was the time it took for luggage to arrive both in BOM and DOH. Bags were tagged priority but arrived next to last.



Jet Airways Customer review :  7 March 2012 by G Iyer    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York JFK-Chennai-Coimbatore round-trip, transit via BRU. Flight attendants were helpful and patient. As for food, the quality was so-so, quantity inadequate, vegetables sorely missing. Real silverware was provided. Every time the air-conditioning comes on, it sprays a very strong, musky fragrance which triggered coughs and sneezes among quite a few passengers. I have flown quite a few other carriers and none spray fragrance into the cabin so frequently.



Jet Airways Customer review :  7 March 2012 by V Bagaria    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-CJB on an ATR 72. Departed 5 mins ahead of schedule and arrived 15 minutes early. Very friendly crew though the pre-ordered meals could be much better. Would recommend and will use again.



Jet Airways Customer review :  7 March 2012 by J Ashiblie    (Malaysia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chennai-Goa (with stop in Bangalore). Nice B738, leather seats with personal TV that offers no show. 1st segment is a 30 mins hop from Chennai to Bangalore. 2nd segment a 55 mins hop from Bangalore to Goa. Two short hops and Jet Airways was trying to peddle Food-For-Purchase when they could have sensibly given away complimentary sodas and peanuts like most US carriers. I feel pity for the FAs who have to deal with collecting payments and ensuring the change are returned to the appropriate passengers in time for landing.



Jet Airways Customer review :  7 March 2012 by P Yesuthasen    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a person who has been flying frequently on this airline (I held a platinum card till recently), I have noticed that service is slipping a bit of late. When they checked your boarding pass on boarding, they always had a smile and were cheerful. Both courtesies are largely absent these days. These may be a small gestures but they indicate that things have slipped.



Jet Airways Customer review :  6 March 2012 by V Bagaria    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A very smooth flight on board their new ATR 72 aircraft. Service was good on the short 45 minute hop from Bangalore to Coimbatore. The legroom was decent compared to ATR's operate by other carriers. Food service was good, not great. Would recommend and use again.



Jet Airways Customer review :  2 March 2012 by S Griggs    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Excellent flight from LHR to BKK via BOM. LHR to BOM was great - seat 26 with extra legroom! IFE could have been better though the food quality was good, although mostly Indian food. BOM to BKK return was on 737-800. Plane was a bit tired and although offered IFE the range was limited. The legroom was also smaller than on the 777-300er. Transit in BOM is not highly recommended, although that is not really the airlines fault and the inflight service makes up for it.



Jet Airways Customer review :  1 March 2012 by Paul Lambert    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow to Mumbai return in Business Class. Good trip both ways. Staff extremely attentive. Nice food and excellent wine. Comfortable flat bed seats although slightly short for me.



Jet Airways Customer review :  1 March 2012 by Komson Puthitanont    (Thailand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London to Bangkok and changed flights in Mumbai. First leg was with an 777 and was really comfortable. Second a 737. Service and food was good. Overall I enjoyed the flights and would use them again when needed.



Jet Airways Customer review :  23 February 2012 by Dani Palmer    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Delhi, Delhi-Goa and Goa-London stopover in Mumbai. Flights were fine, staff were nice, food not too bad and inflight entertainment good. The only slight annoyance was the 2 hours it took in getting from the domestic to international terminals at Mumbai airport. Our flight were delayed by 3 hours, no announcements advising of this. Overall happy with Jet and would use them again.



Jet Airways Customer review :  22 February 2012 by A Lee    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-LHR on A330. I went out in Business, return in First. Superb service both ways. Business Class cabin is well appointed with an excellent seating layout and plenty of room. One criticism would be the lack of storage space in the seat. The food was wonderful. Return, I was in First and the trip could not have been better. Comfortable seat, 23" screen and a huge range of entertainment. A flat, wide bed in a private cabin was fantastic.



Jet Airways Customer review :  20 February 2012 by V Bagaria    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BLR-CJB. A short 40 minute flight on the new ATR 72 aircraft. Crew could be a little friendlier. Flight was smooth and on time.



Jet Airways Customer review :  16 February 2012 by Alessandro Muffolini    (Italy)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-EWR / JFK-BRU. A330 pretty clean and well kept (apart from toilets). Ground services were fine both in BRU and NYC, food was nice and entertainment ok for a 7 hrs flight. Cabin crew without personality and superficial. They weren't rude but they were not friendly. Whenever I called them, they took ages to show up and were always forgetting what I asked 30 seconds before. Cabin crew definitely below average but the rest is ok.



Jet Airways Customer review :  14 February 2012 by G Iyer    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto-Brussels-Chennai. Seats were much better on Brussles-Chennai sector, with small "cubicles", more supportive seat cushions. Seats reclined to horizontal easily. Food was fine, though a little spicy (even for an Indian taste) at times. Plenty of wine and liquor to go around. Excellent, attentive staff. Check-in at Brussles was chaotic, with no clear lines for Business class.



Jet Airways Customer review :  10 February 2012 by S Lampert    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Toronto to Brussels. Spacious legroom. Food was good and enough. Staff friendly and professional. Excellent entertainment. New, clean aircraft. On time. Very good value for the money.



Jet Airways Customer review :  8 February 2012 by V Arumugam    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Jet Konnect on Chennai-Kolkata, Pune-Hyderabad and Hyderabad-Chennai legs. Jet Konnect doesn't provide any refreshments during these flights, with passengers having the option to buy them onboard. The disappointing thing is about the attitude of the staff who didn't seem to notice people not having seat belts fastened on landing.



Jet Airways Customer review :  3 February 2012 by S Aggarwal    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi to Singapore. Good seat pitch and entertainment system. However the food was horrible - it was an early afternoon flight and breakfast was provided?



Jet Airways Customer review :  2 February 2012 by Sanjay Modak    (Qatar)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class DOH-BOM-DOH. Outbound: Used the Oryx lounge at Doha airport which was nice. Cabin was nearly empty. Seats are similar to those on Jet's domestic business class. Found it difficult to sleep with the recline provided. At 6'3", legrests did not help as my legs overshot it. The light sandwich was passable. Service was attentive and cheerful. Inbound: Evening flight so looked forward to meal and wine. Same cheap French table wine. Indian non-veg meal was not great. Cabin crew were attentive and friendly. IFE was limited. One negative was that my bag was one of the last off both flights with a priority tag.



Jet Airways Customer review :  1 February 2012 by Ignatius Francis    (Qatar)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family and I travelled Doha to Cochin return, Business class both ways. Outbound flight to Cochin, a youngster from economy, was permitted to stow his baggage over my wife's seat, came into business class, opened the locker, dropping a bag on my wife sitting below. This happened in the presence of inflight staff who did not intervene and stop this passenger. On our return journey, we boarded before economy passengers had occupied their seats, we had many passengers 'brushing' past us in the aisle with bulky hand baggage. The finale to this memorable saga, on the return flight we were presented with the standard Menu card. We were seated in the second row from the front of business class and yet, we were told that the fish on the menu had already run out. I will not be travelling Jet in the future.



Jet Airways Customer review :  26 January 2012 by Maurice Brooks    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG to London via Mumbai. Landed Mumbai but Boeing 777 to London delayed. Initially told delay 30 mins then it was going to be 7 hours late. We were offered food, urn of sweetened tea and some kind of veggie burger. On our flight, suddenly every reading light came on and the crew couldn't turn them off. The entertainment system didn't work for my seat for most of the flight. Reassuringly, everything started working 4 hours into our flight. Not a pleasant experience, cabin crew helpful and pleasant.



Jet Airways Customer review :  25 January 2012 by J Gezelius    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-BLR return. I booked with Jet Airways in order to gain some miles with United. Boarding at BOM began 45 minutes before the flight and everyone was seated (at 100% load) 15 minutes later. We sat at the gate another 30 minutes, hooked to the jet bridge. The aircraft held 8 in F and 162 in the back on a 737-800 and I have never seen such tight seat pitch. Boarding is done in a single group thus people are scattered up and down the aisle trying to stow carry on baggage. It's a zoo with folks lining back up the jet bridge. Cabin crew was still trying to secure the cabin for landing 30 seconds before landing. Plenty of cabin advertising. As it is it appears to be the Indian version of a low cost Irish carrier.



Jet Airways Customer review :  21 January 2012 by K Lawlor    (Ireland)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall a pleasant experience, despite the fact we didn't get the seats we booked on any leg of our journey, this caused some stress as we are a group of 6 people travelling with children. The seats on the LHR-DEL flight were comfortable and IFE was excellent. The food was ok, would have been nice if they catered for the kids. Staff were pleasant and helpful. We had a 2 hour delay due to fog before we could depart for Bangkok. Our return journey was without any delays, we stopped in Mumbai on return and security was effortless - was expecting chaos from reading other reviews.



Jet Airways Customer review :  20 January 2012 by B Tarachandani    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Goa-Mumbai-Vadodara Domestic Flight. The food on both flights was below average and service in general poor. Flight was on time and baggage wait acceptable. Needs a lot of improvement to become an international carrier. It does not make sense to pay a full fare against the low cost domestic carriers.



Jet Airways Customer review :  17 January 2012 by Owen Berkeley-Hill    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM. Online check-in was without any problems and I was able to get a window seat. Check-in at the airport was good with minimum waiting time. Boarding was disciplined and swift, the veg option delicious, a good choice of films, the seat was comfortable (more so than Kingfisher's) and service was prompt and unobtrusive. Baggage took longer than I expected from previous experience of Jet.




 
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