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Jazz Passenger Reviews and Jazz Customer Trip Reports
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Jazz Customer review : 25 April 2013 by Juraj Kovac (Czech Republic) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering | |
Entertainment |  |
Recommended |  |
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EWR-YUL late evening flight. The 45-seat CRJ200 was half-empty, so I managed to get two seats to myself.
It still does feel very tight, though. The overhead bins won't even take a smaller backpack, and the seats are
very confining in terms of personal space, plus you really can't see out of the window due to its low position.
There was a single FA serving the flight, which she managed with grace and efficiency, even with a drink run
and some small snacks served. The service in general is OK, but to spend more than an hour aboard the CRJ
would be a torture.
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Jazz - by Richard Malsbury
12 August 2006
YVR-Prince George return. Checkin fast both times and all onboard and
airport staff were pleasant. Only downside was our daughters new
suitcase got scuffed up pretty bad and the logo ripped off. The agent at
YXS was quite condescending and couldn't care less when my daughter
showed her the suitcase. Told her she should have put it in a bag.
The plane was a CRJ and both aircraft clean with comfortable leather
seats. Drinks and snack served both ways. The windows are quite low and
the curvature of the aircraft makes it a bit tight if you have the
window seat. I was able to move to 2 empty seats for the return flight.
But for a 1 hour flight it was fine.
Jazz - by Paul Browne
3 August 2006
For not much less money than you'd pay for a 5 hr AC flight from YVR to
YYZ, I took a 40 min Jazz flight from YVR to YKA (Kamloops) early
morning July 29 on a DH3. That said, for the exorbitant fare, the ground
service at YVR was good once I had checked in by kiosk - unable to check
in on line - tried several times - and the onboard service was
excellent. The pleasant FA made 2 complimentary coffee/juice/water/cooki
e/snack runs during this short flight and we arrived into YKA early to
boot! An enjoyable experience once I'd gotten over the shock of the price
Jazz - by Adrian Jelly
27 March 2006
YCG-YVR, older but clean 50 seat Dash 8-300. Check in very smooth
with very attentive ground staff that managed very well considering they
appeared to be understaffed (only two employees working, including both
check-in the ramp). No hassle boarding and the plane left a couple
minutes early. Complimentary newspaper, drink and snack once we reached
cruising altitude which I though was a nice touch for such a short
flight. Pilot gave frequent updates. Arrived in Vancouver 10 mins early
-- luggage beat me to the carosel. Nothing to complain about.
Jazz - by Ales Pesl
5 February 2004
I had a chance to fly Air Canada Jazz on many occasions and I can say that it is a good airline.
Always on time, small inflight refreshments are offered as well.
Very efficient airline with polite people. I love the DASH 8-100 or DASH 8-300 aircraft.
Jazz
- by M Snyder
27 October 2003
Baltimore to Toronto on Air Canada Jazz and although the flight was a simple non stop
terminating in Toronto, my checked bag was "lost" for 5 days. When reporting my "lost" bag to Air
Canada Agent at Toronto Airport, the agent was very rude and uncooperative. (I asked him if he had a
radio he could use to check with the folks on the ramp to see if all bags were removed, he advised
me yes (he had a radio), No - he would not use it to check on my bag. All he wanted to do was to fill
out a lost luggage report. When I asked for his name he hesitated then replied - "uh, I dont think
I'll tell you my name". Later I asked once again and this time he replied "we're not allowed to give
out our name (or employee number). Obviously this employee was lieing to me as he changed his story!
After 5 days my bag "suddenly" arrived at my hotel (no call from the Airline advising me that it had
been found/would be delivered). Upon my return home I wrote to Air Canada asking where did they find
my bag, "what went wrong" etc and they replied that their records had no information as to where my
bag was located and/or why it was "lost" in the 1st place. This was my 1st flight on Air Canada and
hopefully my last.
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