JAZEERA AIRWAYS review : 29 April 2008 : by P Lay

Customer Rating : 4/5

DXB-KWI-SAW (Istanbul Sabiha Goken Airport) return. For a low cost airline, I was impressed with the online booking system, inflight comfort (leather seats, good legroom, free IFE (bring your own headset or buy one on board) and connecting flight service. The shows/movies were a mix of Arabic and English, as was the audio channels (x2 English only). All flights left and arrived on time. The area I found a bit inconsistent was the cabin crew. On some flights, the crew were attentive and knew what they were doing. By contrast on other sectors, the cabin crew had an "I don't know" attitude. Of particular concern was on the flight out of SAW whereby the safety demonstration was still being played on the IFE as the plane took off! Can't blame the pilots here, but begs the question as to what an Earth the cabin crew were doing! For a young airline, they have an excellent product but need to make their service a bit more consistent. The product comfort in terms of seats and IFE are amongst the best I've seen on any narrow body aircraft and provided they keep the prices low, I'd highly recommend them.

JAZEERA AIRWAYS review : 17 March 2008 : by H Koopman

Customer Rating : 1/5

We booked the tickets from Dubai to Maldives scheduled 04 March 2008 mainly to celebrate my friend's 40 years birthday. When we from Amsterdam arrived in Dubai on 29th Feb 2008, Jazeera Airways called my mobile phone and left the voice mail said that our flight from Dubai to Maldives was cancelled without any explanation. we were requested to contact with their call center in Kwait. I called them from Dubai but there is no one to answer the phone. eventually I spoke to them and they ask me to write an email to them instead of calling. Because of this, our holiday plan was totally destroyed. No apology was provided and I was just got email from them to tell that they will refund the amount which I paid for the tickets within 35 days! We are very unsatisfied with Jazeera Airways, Cancellation is a serious issue for any airline but for them just a piece of cake!

Jazeera Airways review - by Bassel Hallak

13 March 2008  Customer Trip Rating :

I've flown Jazeera on 7 return flights. Mostly KWI-BEY-KWI and KWI-DXB-KWI. It doesn't compare to EK for sure, but it's better than Kuwait Airways. Value for money is good, if you have time to hunt the special offers and hot deals - something that happens very frequently. Food quality and variety are terrible, staff are not friendly at all. They make you feel as if you flying for free (which is true when you pay KD1 for the ticket w/o taxes of course). However, punctuality is something to be praised. All flights I've been on-board operated on time.

Jazeera Airways review - by S Subramanian

12 March 2008  Customer Trip Rating :

Booked a ticket from Cochin to Dubai on 15th Feb 2008. Reached the airport, the flight didn't operate - staff said technical problem. They said the ticket will be refunded or one year open ticket in return, Just contact the given e-mail. Booked another costly ticket to Dubai and since then was trying to send mail after mail to them. No reply from Jazeera Airways.

Jazeera Airways review - by David Allan

21 January 2008  Customer Trip Rating :

DXB-KWI-DXB on new A320 outbound; slightly older A320 inbound. On time departure both ways. On outbound, bus journey to remote parking bay took over 20 minutes - a typical DXB problem. Less than 30% occupancy outbound; around 70% inbound. IFE (on flip-down LCD screens, one per every three rows) pretty useless/boring. Efficient LCC which does get you from A to B with minimum fuss.

Jazeera Airways review - by A Fathalla

17 January 2008  Customer Trip Rating : n/a

I booked a ticket from Kuwait to Alexandria on the flight scheduled noontime on 9th January 2008. On arrival to the airport we were told the flight was cancelled. As if the disappointment of losing the travel day was not enough, no apology was provided and passengers were simply told to return home and show up at the airport at 4:30 am the next day to join the next flight. There was no contact to save passengers the trip to the airport. There was no apology whether on arrival to the airport to find the flight was cancelled neither the next day, oral or by email. The flight the next day was on time, seats clean, but the inconvenience of having my first choice cancelled and having to get up so early plus missing on a whole day dampened the whole travel experience. I would say it's good value for money, but cancellation is a serious issue which should not be taken lightly by any airline

Jazeera Airways review - by Geoff Wyndham-Jones

3 November 2007  Customer Trip Rating :

KWI-LCA-KWI: Paid extra for "Jazeera Plus", but not worth it: it is better to buy the basic product and then take advantage of the upgrade offered on-board at KD25: however, although the only supposed advantage here is that whereas with "Jazeera Plus" the middle seat is blocked-off, if the upgrade is taken, the middle seat is used. Quite who collects the upgrade fees is unclear - it looks like it is shared amongst the FA's. Aircraft a newish Airbus A320: flight deck crew an international mixture, with almost unintelligible announcements, but good at their jobs: FA's on outward flight bored and uninterested, but more professional on the return flight. Seats leather- covered in light grey, and reasonably comfortable: in-flight snacks paid-for, but reasonable in quantity and quality. On-time departure both ways. Generally, a good performance for a "low-cost" airline and gives the local legacy carriers pause for thought regarding their fares and services in the regional market.

Jazeera Airways review - by S Whittell

24 April 2007   Customer Trip Rating : n/a

Kuwait - Dubai - Kuwait. Taking advantage of special offer due to early booking and Jazeera beginning to hub flights through Dubai. As they are now offering flights with multiple destations through Dubai (our flight went on to Cochin, India), the flight out of Kuwait to Dubai was not full, I would estimate about 50% occupancy as the majority of passengers were joining the flight from Dubai. Whilst the aircraft are quite new they are already beginning to show signs of wear and tear, the armrest on my return flight had been damaged and repaired by way of what appeared to be adhesive aluminium tape, this would not have been noticable had I not lifted the arm up to take advantage of the middle seat being empty to get more seat-room. Other than that I do consider Jazeera to be a pretty good airline, they do have a reasonable on-time performance rating, but they could improve on this by closing the gate on time rather than waiting for late-comers (they were still boarding the Dubai-Kuwait flight some 15 minutes after scheduled departure time. However when you're only paying KWD 49 (USD 170) for 2 adult return flights KWI-DXB-KWI I guess that you can't complain too much.

Jazeera Airways review by Gavin Munro

13 February 2006

Kuwait - Beirut return with my family. Brand new aeroplanes with leather seats. Excellent service with comprehensive menu where you can order food, drinks, and snacks (cold food only). No alcohol airline. As a low cost carrier you pay for the food but the prices are reasonable. Return fare only KWD82 compared to KWD165 on MEA (both including taxes). No discount for children. Excellent on-time performance and no luggage problems. Highly recommended as a value for money carrier.





 

IMPORTANT NOTE

Comments and opinions contained in these pages do not represent the views of Skytrax. All features contain unsolicited input from site visitors, and we seek to exercise the minimum level of editorial control and censorship to ensure the widest debate and platform for customer opinions. We will not publish submissions that contain abusive language. We cannot guarantee to publish all opinions submitted.

ADD YOUR COMMENTS HERE

  These Review pages are designed to offer guidance and assistance to other travellers, and we ask respondents to use an "informative" style of comment and share any travel tips for the airline  in question.

  Your First Name (or initial) and Family Name, and E-mail address MUST be supplied.

  When submitting comments, please DO NOT insert paragraphs.

  Please check you use Upper and Lower case only - submissions made all in CAPITALS will NOT be accepted.

  Comment submissions that require extensive text editing CANNOT be published.