JAT Airways - by Andrija Matic

3 June 2008  Customer Trip Rating :

TIV-BEG return economy class. Both flights operated by ATR 72 aircraft. On both legs aircraft showing age, cabin dirty and seats old and cramped. One complimentary drink offered on each flight. Cabin crew very polite in spite of their age and dressed in a little bit worn out uniforms. Still, the best option on this route.

JAT Airways - by Stefan Fink

21 May 2008  Customer Trip Rating :

FRA-BEG return last week. Flight experience good, quite old but clean Boeing 737-300, cabin crew was friendly. Inflight service very simple (consisted of a small cheese, ham and pickles sandwich and beverages) but adequate for a 2 hours flight. Would fly with them again.

JAT Airways - by David Williams

28 October 2007  Customer Trip Rating :

LHR-Belgrade-LHR in business. Alitalia lounge at Heathrow was quiet and pleasant, with adequate facilities. Onboard the 737 business was in a dedicated cabin, with three rows of seats in a 2x2 config. These are old-style first class seats with plenty of leg room. Pre-flight juice and water offered, sparkling wine on request. FA’s busy and courteous. Food ordinary airline food served in massive portions – a Serbian characteristic. Crew generous with wine and other drinks. Cabin was full but with all that space you hardly noticed. All in all it made me nostalgic for the days when most business classes in Europe were like this – ie a sufficiently different experience to warrant the higher price. JAT’s price is roughly £500 as opposed to BA £800 on the same route. Only slight disappointment was the funereal business lounge at Belgrade (tatty purple leather sofas), but even that offered a waitress service of drinks and snacks. Would definitely fly JAT business again.

JAT Airways - by D Troyak

26 April 2007   Customer Trip Rating : n/a

Business class Dubai-Belgrade via Beirut. Very nice flight on 737-300, aircraft in good condition with 12 Business class seats. Cabin crew professional, meals with full size trays out of Dubai and Beirut. Luggage claim in Belgrade was quick.

JAT Airways - by Michael Murray
11 September 2006

London to Belgrade return. Both flights left a little late (20-30 minutes) but arrived on time. The staff were pleasant and served refresher towels before takeoff from London. Cold drink and peanuts followed by a fresh sandwich and wafer biscuit bar on both sectors. Boeing 737-400 comfortable enough and clean. JAT airport staff in Belgrade friendly. Alitalia staff in London ( who look after JAT flights there) also accommodating. No problems. Would fly with JAT again.

JAT Airways - by Christian Claussen
11 September 2006

CPH-BEG return in economy. The plane was a Boeing 737-300, a little old and used but everything worked. Staff polite and served peanuts and juice, followed by sandwiches and coffee. It was okay, but nothing special.

JAT Airways - by Olaf Johnsson
28 February 2006

LHR-BEG-LHR. The flight to Belgrade was delayed one hour and a half. No explanation was offered for this. Even worse, repeatedly asking one of the ground crew about the delay only produced an empty smile and a meaningless 'yes' in reply. When we finally did board the plane, I found out my seat was broken. The flight attendants did not in any way respond to my complaints.

JAT Airways - by Arne Hansson
3 September 2005

I work on an EU project in Belgrade and my wife and I fly JAT regularly to/from London (three return flights so far this year). The daily flights to London is said to be the only profitable route for JAT and kept operating also during the strike last January. A few cancellations were compensated by transferring the passengers to BA or Austrian the same day. Delayed departures by up to an hour are common in both directions, however (50% of our three flights our of six this year). You will not get any excuses or explanations. Otherwise the service is OK also in economy class. Only a cold snack but that seems to be standard for most inter-European flights nowadays. OK, the planes are 20 years old and the seats are a bit worn, but everything works and is well maintained. According to statistics (which I get through my work) JAT is among the safest airlines in Europe. If we book early they are usually less expensive to London than BA.

JAT Airways - by Kiri Friscani
5 July 2005

My first time on JAT from Frankfurt to Beograd. Accompanied with husband, son and wheelchair bound mother-in-law, the aircraft interior was well and truely worn and torn, seats terribly uncomfortable, checking the pockets in seats only found emergency card, nothing else. The aircraft type was very noisy. Cabin services appeared friendly but not of international standard. A cold meal was presented, not very appetising. Upon disembarking aircraft at Beograd, after other passengers left aircraft, due to wheelchair bound mother-in-law, only myself was promptly directed by female cabin crew to "get off aircraft" with the pointing of her hand to the exit door followed by another reply " you must leave now". Having travelled myself around the world on many different airlines, I have never experienced such appalling behaviour. Politeness and courtesy appeared non-existent to this cabin crew member. On her part, the language barrier was offered as a mis-understanding on my part.

JAT Airways - by Sanja Cupic

1 July 2005

Oslo to Belgrade on their B737. I was in economy and was surprised by the standard of service. The seats were not the best and I would give it a 6 out of 10. However the service was good. We were served a cold meal of traditional Serbian food, cakes and chocolates. The duty free shop was cheap so I bought a few perfumes for. I enjoyed the flight and would fly Jat again.

JAT Airways - by Jeff Williams

22 March 2005

BEI-DBX 19th March. I cannot comment on the in-flight service or the aircraft as it simply didn't arrive in Beirut. There was no warning; indeed there were no JAT staff or handling agents whatsoever. Right up to departure time there was no indication that the flight had not left Belgrade. Eventually the word "cancelled" appeared on the screen - at 0100hrs. Next flight (MEA) 4.30pm!! Absolutely disgraceful. They don't care about customers.

JAT Airways - by Goran Vukmanovic

11 January 2005

In last two months JAT passengers are in constant fear that they will not depart from their destinations as JAT employees are under the strike every few days. If there would be an under 1 star rating for an airline companies I would definitely rate JAT with minus -5 star airline. Try to avoid it if you can!

JAT Airways - by Manfred W Mueller

6 January 2005

I always use JAT airways from Germany to Serbia. The aircraft are in a good condition and the staff is quite friendly. A great advantage is their punctuality.

JAT Airways - by Stephen Lin

12 October 2004

FCO-BGD-FCO, it was an overall good experience in an ATR-72 in economy, the plane was to damn loud but service was very good for a short flight. The cabin crew spoke good English and we were well informed about the flight, the magazine was good as well. The seat was small but comfortable and the food came with complimentary chocolate and a fig biscuit which were delicious.

JAT Airways - by M Wickham

11 September 2003

I recently flew LHR-BEG -LHR and I must say that it was quite a pleasant experience. The Boeing737-300 showed some signs of wear and tear but the cabin crew were pleasant and attentive. The flights in both directions were punctual and the captain kept us well informed of places of interest as we flew over.

JAT Airways - by Luka Popovic

28 July 2003

I flew with JAT Airways to Dubai a couple of times and had an immediate connection to Sydney with Emirates. Their service offers you special Serbian and Arabian very tasty meals. I was pleased with the seating arrangement in business class on Being 737. Their cabin staff was very friendly.

JAT Airways - by S Saad

28 June 2003

JAT Airways - business class, flights LHR-BEG-LHR. Seating in B737 can put to shame just about all european airlines on short-haul flights in a 2x2 black leather seat configuration (only 3 rows and non of that modular expand-contract stuff). Staff were no different from any other 3 star airline. The interior of the aircraft was clean and seemed well kept. Nevertheless, the toilet looked particularly poor with only a small bar of soap and half a role of toilet paper. The toilet interior seemed like it was repainted by hand years ago and not maintained since. The food was OK; portions were average airline size and passable taste. I liked the fact that they gave me metal cutlery, starched white table-cloth and napkins, and normal household size glasses, and most impressively of all a full sized (no bizarre airline styling whatsoever) coffee cup with saucer - in fact their china, glassware, etc is a bit like in a restaurant and not a plane. So the seats are great as well as food presentation (the content very average for a 2 and bit hour flight and not really worth commenting on) - but they should really do something about those lavatory units. On the whole I have to confess I was a bit impressed. I had no luggage to check-in so - no comment.

JAT Yugoslav Airlines - by Eric Albin

11 July 2002

I regularly travel on JAT Business Class between Zurich and Belgrade and am extremely satisfied with the product, which is much better than one would typically expect. Seating is probably the best Business Class seating on short haul flight with 2 x 2 seating, big First Class leather seats and only 10-12 seats depending on aircraft type. Service is 4*, with hot meals being served even on afternoon flights of one and a half hour duration. early they are usually less expensive to London than BA.