JAT Airways Customer Reviews and JAT Airways Passenger Trip Reports     an official 3-Star Airline       Add your JAT Airways Review   JAT Airways official 3-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : JAT Airways   5.8 out of 10 42 reviews

JAT AIRWAYS customer review :  26 April 2012 by N Reeves   (UK)

Yet another grim business class flight LHR-BEG return. Delayed outbound, not one passenger opted for a meal - this says everything. Orange juice served in plastic dispensing machine type cups. Boarding at BEG more like a scrum and no enhanced service to biz customers. Coffee awful, tepid and bitter - milk served in another plastic cup! All in all a very poor standard for the price.

JAT AIRWAYS customer review :  25 April 2012 by Stana Cvetkovic   (UK)

We have not been to Belgrade for many years and flew with JAT. Airport staff advised us that they had no exit seats available but when we got onboard we found this was untrue - not a good start as we are both 6ft tall! However a lovely stewardess moved us into the 3rd row and other people in a similar situation into the 10th row so the journey was fine. The service we got was fantastic, we both felt that customer service has improved greatly. Sandwiches were fresh, we were offered numerous drinks and we got an Easter egg - which was a lovely touch!

JAT AIRWAYS customer review :  15 April 2012 by Ivan Nikolic   (Serbia)

I flew to London Heathrow return. The plane was old, but very clean. Flight was on time. Staff onboard very polite and professional.

JAT AIRWAYS customer review :  14 April 2012 by A Milossavlyevich   (Serbia)

IST-BEG. JAT's catering recently improved significantly, sandwiches fresh, tasty served with tea or juices. Plane older but clean. Staff professional. No TVs or IFE. A great choice of newspapers, more than enough for a less than 2 hours journey. Someone forgot to install hygienic head-rests though and few trays seemed half- broken. Departure and arrival ahead of schedule. All that for a reasonable fare, much cheaper and with better ticket rules and conditions than the competition on the route.

JAT AIRWAYS customer review :  30 March 2012 by Sinisa Vasic   (Germany)

Frankfurt to Belgrade return two weeks ago. Flights on time. The plane was an older Boeing 737-300 but it was clean and well maintained. The crew were friendly.

JAT AIRWAYS customer review :  22 March 2012 by N Reeves   (UK)

LHR-BEG-LHR. Poor business class offering. Old, grubby B737-300 smelling strongly of stale smoke. Drinks served in dispensing machine style plastic cups. Food inedible. Poor leg room and seat recline. No entertainment whatsoever. Cabin crew polite and functional outbound but much better inbound, frequently asking if there was anything they could do in terms of drinks etc. Plus points -arrived on time. JAT need to update their service offering.

JAT AIRWAYS customer review :  19 March 2012 by Alan Wingrove   (UK)

Three of us travelled from London Heathrow to Belgrade. We expected an old plane and poor food - and that's what we got! We travelled business class as we wanted extra legroom; which we thought was a misguided attempt, until we saw the standard seats. Check-in staff at Heathrow and Belgrade were great. However, I cannot remember the last time I got on to a plane with ashtrays built into the seat armrests. No facility for inflight entertainment and the introductory business-class 'drink' is a plastic cup of water or juice. If you are sensible, eat before you board.

JAT AIRWAYS customer review :  9 February 2012 by Aleksandar Elliott   (USA)

I flew from Belgrade to London on a Boeing 733. Plane was old but well maintained and clean. For the price I paid, the biscuit, sandwich and free drinks were well worth it. Crew were very nice and pleasant. The service was better than the big European airlines like Lufthansa or Air France.

JAT AIRWAYS customer review :  22 November 2011 by A Milossavlyevich   (Russia)

Belgrade to Moscow on Boeing 737-300. The drop in service level since is abysmal, we were served a disgusting sandwich on the 3hr flight. Good sides were professional crew, old plane but very well maintained, no IFE, overhead TV's turned off and excellent in-flight magazine. Overall, the service is no worse than on other major pan-European airlines, my main disappointment coming from the slump in service level from the one I used to remember.

JAT AIRWAYS customer review :  7 November 2011 by I Markovic   (Canada)

Every single flight went wrong. Delayed for 2 hours outbound. The second flight delayed 5 hours while we waited for another plane. Returning, our flight was cancelled and we had to wait another 4 hours due to technical problems. They didn't offer any alternatives. The cabin is very old. No entertainment. Poor meal and drinks.

JAT AIRWAYS customer review :  30 September 2011 by Z Stefan   (UK)

BEG-LHR, one way on B733. I expected a tired plane and it was, food of poor quality and only one trolley service for a 2.5 hrs flight was disappointing. Crew were stony faced apart from one young male member who was professional.

JAT AIRWAYS customer review :  29 September 2011 by O Müller   (Switzerland)

BEG-VIE with a ATR72. At check-in some uncertainties as the flight was operated by JAT as a code-share with Austrian and frequent flyer handling was unclear to the staff at the counter. All in all ground staff and FA were just polite albeit on the curt side. PA onboard could not be understood due to the noise in the plane, which was not the newest one. Seat comfort ok for so short a journey. Non-alcoholic beverages plus a tiny dry cheese sandwich was included in the service.

JAT AIRWAYS customer review :  4 July 2011 by T Reid   (USA)

BEG-FCO with JAT. Positives: great OW fare, good schedule, a hassle-free experience at Belgrade airport, on-time departure and polite staff. Negatives: staff looked very tired and, with the exception of one woman, did not smile, the militaristic gate agent yelled out rows as she boarded them in Serbian only, and the 737-300 had worn-out seats, poor lighting and shabby toilets. Overall, I was thrilled with the price I paid for the flight, which got me to Rome on time.

JAT AIRWAYS customer review :  18 May 2011 by L Eckles   (Canada)

Plane's cabin horribly worn out and filthy. I used this for a last minute Belgrade to Brussels flight. Food barely edible. The only good things about the flight were the low price.

JAT AIRWAYS customer review :  22 January 2011 by R McCarthy   (Australia)

AMS-BEG-AMS Economy Class. JAT Airways provided a cheap fare from Amsterdam to Belgrade, and I think it was worth the price. Boarding was very pushy, inflight catering was awful (dreadful looking sandwich and a piece of chocolate), but service was efficient (if a bit blunt - there was an initial inflight announcement prior to leaving Amsterdam that just said 'Hurry. Sit down. We depart...'!) and all flights were within five to ten minutes of the schedule.

JAT AIRWAYS customer review :  18 September 2010 by D Radojevic   (Russia)

Beg-SVO. Professional and courteous cabin staff, and finally some younger staff onboard. Catering has improved. B737 showing it's age and could be a bit cleaner.

JAT AIRWAYS customer review :  27 April 2010 by Ronerto Cusato   (Italy)

DBX-BGD-MIL. Both legs on (old and tired) B737-300. 7 hours of flight no with IFE. Meals scarce! Second flight was 1 hour late. All in all, a bad experience, ok only for the lower paid price.

JAT AIRWAYS customer review : 8 January 2010 by P Dejan

Trip Rating : 5/10

BEG-STR-BEG. My first flight with JAT Airways, after more than 4 years of hesitation, purely chosen again because of the promotion rate I paid. I was curious to see what has changed during those four years. Not much, I would say, something for better, something for worse. Outbound flight was on one of those few JAT’s B737-300 with refurbished interior, nothing special, but at least, new seat covers and lights have given better and fresher look, than the other one which took us back home. Alcoholic drinks are not free and instead of warm meals, with salads and fruits, nowadays you would get a sandwich, small biscuit and coffee, water or juice free of charge. It is ok if the ticket price matches that catering, which it did in my case. Load was about 80% to STR and about 65% on return flight, I guess because of holidays. Both flights were punctual, even arrived few minutes earlier. Cabin crew, what new can I say - some things never change. Outbound flight, 1 FA in 30s, the other 3 in 50s, on the way back even worse, oddest crew I have ever seen. They were professional, but no smiles, just doing the job, looked not interested and eager. They need some younger crews urgently. Overall experience was average, but given the fare I paid reasonable. Jat could do much better, I am sure.

JAT AIRWAYS customer review : 11 November 2009 : by Gerard Morrissey

Customer Rating : 0/5

They sold me a flight with a connection in Belgrade that suited me, but on reaching Belgrade I found I was re-booked on a flight 2 hours later. No proper explanation (original flight left on time). Complaints fell on deaf ears and my trip was badly inconvenienced. They seem to do it regularly as I've heard of others who had exactly the same experience. In my view JAT are dishonest and not to be trusted. I won't fly with them again.

JAT AIRWAYS customer review : 8 April 2009 : by Z Stefan

Customer Rating : 5/5

LHR-BEG. Tired and depressive Terminal 2 does not help but JAT’s B737-300 was even worse than the terminal. The interior of the plane was tired. The plastic lining around the windows and luggage compartments was very noisy during the take off. It seemed that whole inside of the plane was not attached properly to the steel frame. Squeaky plastic lining apart, the cabin crew was pretty tired looking. On the positive note, crew professional, polite and offering drinks throughout the flight. Soft drinks, coffee are included in the ticket but alcoholic drinks are charged. There is a trick with those drinks though - they do not accept Serbian Dinars! They only accept Euros and do not carry change! Sandwich was grey looking thing but tasty! Overall, comfortable flight, tired planes and crew and disorganised and appalling in- flight sales. Would I fly with JAT again? I would always prefer BA on this route, but JAT would be an option.

JAT AIRWAYS review : 3 February 2009 : by David Bauer

Customer Rating : 2/5

VIE-BEG-VIE. My first flight was ATR 72 in Business Class. The seats were the same, the noise terrible! The only difference - you get a menu, with one little slice bread more than in economy class! My flight back was in a Boeing 737-400. In Business class, there were tvs and Business class seats. But I only got something to drink.

JAT Airways - by Elvis Ajkic

21 October 2008  Customer Trip Rating :

FRA-BEG-FRA on an older Boeing 737-400. The crew was friendly and meal also very good.

JAT Airways - by Andrija Matic

3 June 2008  Customer Trip Rating :

TIV-BEG return economy class. Both flights operated by ATR 72 aircraft. On both legs aircraft showing age, cabin dirty and seats old and cramped. One complimentary drink offered on each flight. Cabin crew very polite in spite of their age and dressed in a little bit worn out uniforms. Still, the best option on this route.

JAT Airways - by Stefan Fink

21 May 2008  Customer Trip Rating :

FRA-BEG return last week. Flight experience good, quite old but clean Boeing 737-300, cabin crew was friendly. Inflight service very simple (consisted of a small cheese, ham and pickles sandwich and beverages) but adequate for a 2 hours flight. Would fly with them again.

JAT Airways - by David Williams

28 October 2007  Customer Trip Rating :

LHR-Belgrade-LHR in business. Alitalia lounge at Heathrow was quiet and pleasant, with adequate facilities. Onboard the 737 business was in a dedicated cabin, with three rows of seats in a 2x2 config. These are old-style first class seats with plenty of leg room. Pre-flight juice and water offered, sparkling wine on request. FA’s busy and courteous. Food ordinary airline food served in massive portions – a Serbian characteristic. Crew generous with wine and other drinks. Cabin was full but with all that space you hardly noticed. All in all it made me nostalgic for the days when most business classes in Europe were like this – ie a sufficiently different experience to warrant the higher price. JAT’s price is roughly £500 as opposed to BA £800 on the same route. Only slight disappointment was the funereal business lounge at Belgrade (tatty purple leather sofas), but even that offered a waitress service of drinks and snacks. Would definitely fly JAT business again.

JAT Airways - by D Troyak

26 April 2007   Customer Trip Rating : n/a

Business class Dubai-Belgrade via Beirut. Very nice flight on 737-300, aircraft in good condition with 12 Business class seats. Cabin crew professional, meals with full size trays out of Dubai and Beirut. Luggage claim in Belgrade was quick.

JAT Airways - by Michael Murray
11 September 2006

London to Belgrade return. Both flights left a little late (20-30 minutes) but arrived on time. The staff were pleasant and served refresher towels before takeoff from London. Cold drink and peanuts followed by a fresh sandwich and wafer biscuit bar on both sectors. Boeing 737-400 comfortable enough and clean. JAT airport staff in Belgrade friendly. Alitalia staff in London ( who look after JAT flights there) also accommodating. No problems. Would fly with JAT again.

JAT Airways - by Christian Claussen
11 September 2006

CPH-BEG return in economy. The plane was a Boeing 737-300, a little old and used but everything worked. Staff polite and served peanuts and juice, followed by sandwiches and coffee. It was okay, but nothing special.

JAT Airways - by Olaf Johnsson
28 February 2006

LHR-BEG-LHR. The flight to Belgrade was delayed one hour and a half. No explanation was offered for this. Even worse, repeatedly asking one of the ground crew about the delay only produced an empty smile and a meaningless 'yes' in reply. When we finally did board the plane, I found out my seat was broken. The flight attendants did not in any way respond to my complaints.

JAT Airways - by Arne Hansson
3 September 2005

I work on an EU project in Belgrade and my wife and I fly JAT regularly to/from London (three return flights so far this year). The daily flights to London is said to be the only profitable route for JAT and kept operating also during the strike last January. A few cancellations were compensated by transferring the passengers to BA or Austrian the same day. Delayed departures by up to an hour are common in both directions, however (50% of our three flights our of six this year). You will not get any excuses or explanations. Otherwise the service is OK also in economy class. Only a cold snack but that seems to be standard for most inter-European flights nowadays. OK, the planes are 20 years old and the seats are a bit worn, but everything works and is well maintained. According to statistics (which I get through my work) JAT is among the safest airlines in Europe. If we book early they are usually less expensive to London than BA.

JAT Airways - by Kiri Friscani
5 July 2005

My first time on JAT from Frankfurt to Beograd. Accompanied with husband, son and wheelchair bound mother-in-law, the aircraft interior was well and truely worn and torn, seats terribly uncomfortable, checking the pockets in seats only found emergency card, nothing else. The aircraft type was very noisy. Cabin services appeared friendly but not of international standard. A cold meal was presented, not very appetising. Upon disembarking aircraft at Beograd, after other passengers left aircraft, due to wheelchair bound mother-in-law, only myself was promptly directed by female cabin crew to "get off aircraft" with the pointing of her hand to the exit door followed by another reply " you must leave now". Having travelled myself around the world on many different airlines, I have never experienced such appalling behaviour. Politeness and courtesy appeared non-existent to this cabin crew member. On her part, the language barrier was offered as a mis-understanding on my part.

JAT Airways - by Sanja Cupic

1 July 2005

Oslo to Belgrade on their B737. I was in economy and was surprised by the standard of service. The seats were not the best and I would give it a 6 out of 10. However the service was good. We were served a cold meal of traditional Serbian food, cakes and chocolates. The duty free shop was cheap so I bought a few perfumes for. I enjoyed the flight and would fly Jat again.

JAT Airways - by Jeff Williams

22 March 2005

BEI-DBX 19th March. I cannot comment on the in-flight service or the aircraft as it simply didn't arrive in Beirut. There was no warning; indeed there were no JAT staff or handling agents whatsoever. Right up to departure time there was no indication that the flight had not left Belgrade. Eventually the word "cancelled" appeared on the screen - at 0100hrs. Next flight (MEA) 4.30pm!! Absolutely disgraceful. They don't care about customers.

JAT Airways - by Goran Vukmanovic

11 January 2005

In last two months JAT passengers are in constant fear that they will not depart from their destinations as JAT employees are under the strike every few days. If there would be an under 1 star rating for an airline companies I would definitely rate JAT with minus -5 star airline. Try to avoid it if you can!

JAT Airways - by Manfred W Mueller

6 January 2005

I always use JAT airways from Germany to Serbia. The aircraft are in a good condition and the staff is quite friendly. A great advantage is their punctuality.

JAT Airways - by Stephen Lin

12 October 2004

FCO-BGD-FCO, it was an overall good experience in an ATR-72 in economy, the plane was to damn loud but service was very good for a short flight. The cabin crew spoke good English and we were well informed about the flight, the magazine was good as well. The seat was small but comfortable and the food came with complimentary chocolate and a fig biscuit which were delicious.

JAT Airways - by M Wickham

11 September 2003

I recently flew LHR-BEG -LHR and I must say that it was quite a pleasant experience. The Boeing737-300 showed some signs of wear and tear but the cabin crew were pleasant and attentive. The flights in both directions were punctual and the captain kept us well informed of places of interest as we flew over.

JAT Airways - by Luka Popovic

28 July 2003

I flew with JAT Airways to Dubai a couple of times and had an immediate connection to Sydney with Emirates. Their service offers you special Serbian and Arabian very tasty meals. I was pleased with the seating arrangement in business class on Being 737. Their cabin staff was very friendly.

JAT Airways - by S Saad

28 June 2003

JAT Airways - business class, flights LHR-BEG-LHR. Seating in B737 can put to shame just about all european airlines on short-haul flights in a 2x2 black leather seat configuration (only 3 rows and non of that modular expand-contract stuff). Staff were no different from any other 3 star airline. The interior of the aircraft was clean and seemed well kept. Nevertheless, the toilet looked particularly poor with only a small bar of soap and half a role of toilet paper. The toilet interior seemed like it was repainted by hand years ago and not maintained since. The food was OK; portions were average airline size and passable taste. I liked the fact that they gave me metal cutlery, starched white table-cloth and napkins, and normal household size glasses, and most impressively of all a full sized (no bizarre airline styling whatsoever) coffee cup with saucer - in fact their china, glassware, etc is a bit like in a restaurant and not a plane. So the seats are great as well as food presentation (the content very average for a 2 and bit hour flight and not really worth commenting on) - but they should really do something about those lavatory units. On the whole I have to confess I was a bit impressed. I had no luggage to check-in so - no comment.

JAT Yugoslav Airlines - by Eric Albin

11 July 2002

I regularly travel on JAT Business Class between Zurich and Belgrade and am extremely satisfied with the product, which is much better than one would typically expect. Seating is probably the best Business Class seating on short haul flight with 2 x 2 seating, big First Class leather seats and only 10-12 seats depending on aircraft type. Service is 4*, with hot meals being served even on afternoon flights of one and a half hour duration. early they are usually less expensive to London than BA.