AIR JAMAICA review : 17 May 2008 : by D Mauro

Customer Rating : 1/5

JFK-GND-JFK. Nightmare airline - canceled my flight from JFK-GND. Apparently, this airline cancels flights all the time when flights aren't full. They took all passengers on a roller coaster ride of lines, check-ins, lies, and miscommunication. I ended up getting out the next day with a connection in BGI. Boarding took almost an hour and was not at all organized; the flight was completely full because they combined it with yesterday's canceled flight! I chose Air Jamaica to avoid a connection and ended up having it anyway. FAs had an attitude both ways and the food was typical airline cuisine. Although, you get a complimentary plastic cup of cheap champagne (a joke). To sum up this airline - on the return flight (GND-BGI-JFK) the pilot announced that the plane was headed to Kingston by mistake! Fortunately, he corrected himself and we did get into JFK on time. If you take this airline expect cancellations- this is how they operate.

AIR JAMAICA review : 30 April 2008 : by Norma Faul

Customer Rating : 1/5

My husband and I were booked to Barbados on April 13th from JFK. The flight was canceled and we departed on April 15th, losing 2 days. Return flight April 28th was 2 hours late for departure from Barbados arriving JFK 0115am at an insane time, and no luggage on arrival. I am tired of hearing the reason was weight distribution when in effect it was making more money on cargo and sending the luggage with another airline. I should have taken the hint when our luggage at Grantley Adams Airport was checked in, that the check in handler asked if our name tags were on our luggage. This is the first and last time we will ever travel with Air Jamaica. We were treated as human Cargo. Rule number one, all passengers must check in 2 hrs before departure - obediently we did and people who checked in much later than we did, received their luggage and we paid for first Class service and received tourist class service.

AIR JAMAICA review : 30 April 2008 : by M Delaney

Customer Rating : 1/5

Air Jamaica nightmare JFK-Barbados return. Too many inconveniences, problems, rudeness and lack of professionalism to detail here, but includes changing the flight times five times before traveling and not notifying passengers (when the flight was leaving an hour earlier than scheduled!), not seating families together (even those with small children). No headphones working, no film shown, oversold flight on the return leg that left scores of people stranded in Barbados on a Sunday night, and then to top it off, no luggage on arrival in NYC for approximately half the passengers. Any complaint to any member of Air Jamaica staff yields only hostile, rude, defiant responses - been traveling throughout the world for more than 30 years and have never encountered such a poorly run operation - stay away from Air Jamaica!

Air Jamaica review - by J Otterman
23 April 2008  Customer Trip Rating :

Had quite an entertaining flight on Air Jamaica Ft. Lauderdale to Montego Bay on 12 April. After a 60 minute delay taking off, the captain apologized saying that there had been a "maintenance issue" that had been taken care of. Twenty minutes into the flight, we do a gradual 180 degree turn, the captain says "we are returning to Ft. Lauderdale because we cannot pressurize the aircraft." OK... thank God it was discovered, and we were able to land safely. Great discretion on his part. Here is where it gets good... after being left in the dark inside the FLL AJ terminal for nearly an hour, we are told that busses are on the way to "drive us to Miami for departure". OK... Air Jamaica is too cheap to fly the jet from MIA to FLL and pick us up, so it's time for a 45 minute bus ride. There was obviously no plan in place for this as everyone's luggage was being thrown around and the FLL baggage staff was cursing the passengers - it was incredibly unprofessional. On the bus, I asked the female AJ representative if they would provide us with meals, etc., to which she replied "Yes". I since learned that they say yes to anything to keep everyone calm. Nice trick. Inside the MIA terminal, they require us to go through the check in process again - guess who I get to deal with? The same lady, who now says we will get a "snack" in flight. Air Jamaica are a low class operation that need to maintain their fleet and train their staff or they will be joining the growing list of airlines being put out of business.

Air Jamaica review - by H Powel
9 March 2008  Customer Trip Rating :

I booked round trip tickets from Fort Lauderdale to Barbados. The day before our flight Air Jamaica cancelled the flight out of Fort Lauderdale. Since we were staying overnight in Fort Lauderdale, we could either get Air Jamaica at 7am or we could fly out of Miami on a nonstop. So we had to be driven to Miami in Friday rush hour to make the plane. Then 2 days later Air Jamaica cancelled the return flight. They said we could fly with them all day or take the flight to Miami on American, but they wouldn't give us similar tickets (1st class). They'd give us a partial refund. We had to pay $640 to get seats on AA in row 33. And then go through Miami on a Sunday night. The airport was a madhouse. We then had a driver take us back to Fort Lauderdale to spend the night before heading home the next day. What was supposed to be an easy trip turned out to be a nightmare and expensive to boot. We will Never fly on Air Jamaica again and I strongly suggest no one should book Air Jamaica for flights out of Fort Lauderdale.

Air Jamaica review - by B Cavendish
13 January 2008  Customer Trip Rating :

Baltimore to Bonaire via Montego suffered from excruciatingly slow check in. Seats were terrible seats on both legs -- holes in the middle and an uncomfortable bar across the back. Headphones didn't work. But that was the good half of the flight. Coming home, huge delays in Curacao caused us to miss connection in Montego Bay. All during the delay, the posting claimed "on time" until it said "departed" when no plane was still in sight. Three calls to the 800 number resulted in no rebooking help. I was told they'd accommodate us in Montego Bay. No luck. They handed us tickets that would have gotten us in at one in the morning the following day. I got on the phone and found much better tickets, getting in closer to home, at 9 pm. The promised pick up at the hotel never came; we were on our own. Multiple agents at customer service, but not multiple people working. Delta ended up bringing us home and they'd be the ones to patronize, not Air Jamaica.

Air Jamaica review - by Andrey Gerasenkov
28 November 2007  Customer Trip Rating :

JFK-MBJ return in economy onboard A321. Good onboard service with hot dinner and sparkling wine, served by smiling and helpful FA's. Legroom acceptable for a 3.5 hour flight.

Air Jamaica review - by N Clark
18 September 2007  Customer Trip Rating : n/a

I have flown JM mostly between Ft. Lauderdale and Kingston, but never long-haul. Business Class seating is comfortable and the service is courteous and correct, but not memorable. Check-in at FLL is usually chaotic, due to inadequate space in FLL's infamous Terminal 4. Check-in at KIN is usually very efficient and friendly, notwithstanding all the unpleasant aspects of Norman Manley International Airport, which is currently undergoing massive expansion. The big negatives with Air Jamaica, at least on this short, heavily travelled route, are flight delays and cancellations (frequent) and cabin conditions in coach (frequently filthy). Fares are low from FLL, so one can usually afford Business Class for about the price of coach on AA from MIA. It's worth a few additional dollars.

Air Jamaica review - by J Riddle
9 August 2007

JFK- St. Lucia Executive Business. All in all a pleasant experience. Without question the biggest surprise was the Business lounge at JFK. It's shared with Thai, Aer Lingus, and others, but at this time of the morning it was just us, and had a great selection of drinks, snacks and breakfast items and it offered plenty of comfy sofas to stretch out on. Flights slightly delayed both ways, no big deal. Seats comfy, a bit more so on the A320 return flight. (Outbound flight on A321). Biggest disappointment was the meal service, both breakfast out and dinner return rather bland and tasteless. FA's pleasant enough, offered unlimited drink refills, a special kudos to the outbound ladies who kept us refreshed during our stopover in Barbados (you are unable to get off here, and the cabin gets rather stuffy). Hot towels given out before meal service, a nice touch that is disappearing from many carriers. IFE did not work on the return flight, and the A320 in general looked like it could have used a refurb. All in all though a good way to get to the Caribbean, and Executive Business is definitely worth the modest upgrade price!

Air Jamaica review - by D Jenkins
13 July 2007

I have been using Air Jamaica for eleven years now. I travel each year from Atlanta to Montego Bay, Jamaica. I have experienced a delay or two, but all airlines have hindrances from time to time. Onboard the aircraft, service is welcoming and pleasant as well as professional. I consider Air Jamaica’s fleet top notch. I even consider the quality and taste of the meals above standard, for airline food. I encourage you to give Air Jamaica an opportunity if your travels take you to the Caribbean.

Air Jamaica review - by David Townsend
21 January 2007

LHR-MBJ-LHR in First/Business Exec. I had booked this seat on a combination of transferable Delta miles and cash payment for the upgrade to what at the time of booking was still termed First Class and has now been rebranded to Executive Business. The rebranding exercise is obviously aimed at cutting costs - and with it reducing service levels. I had not flown JM before and was somewhat apprehensive given their high levels of delays and warnings from friends living on the island about the level of service. Despite the ordeals suffered by fellow reviewers below both flights left and departed bang on time. On the outbound LHR- MBJ cabin crew were essentially indifferent with one notable exception. The inflight amenity kit was pathetically poor, cleanliness of the aircraft was sub-standard notably the washrooms including the dedicated one for Exec Business passengers and the inflight entertainment derisory. This consisted of two movies, one of which was Home Alone and of such poor quality it was unviewable. Only two of the audio channels were working and the system (such as it was) had to be rebooted five times during the flight. On the return the IFE was better in that it had three films working properly. Meals outbound were only of a high charter standard - nothing more - drinks were available on request but given reluctantly. Water/juice was never offered. The pre-arrival meal consisted of two dry finger sandwiches and an inedible scone. The food was actually worse on the return - and the breakfast was pathetic - I have had better in economy on US carriers - and that's saying something. Flying JM from LHR entitles you to use the Virgin clubhouse - the return gets you to JM's business "cupboard" in Montego Bay. Two hours before departure there was no more food available apart from some potato chips. Staff were unhelpful and unfriendly. Air Jamaica's First/Exec Bus class seats are fine although dated - they do permit some form of sleep but I cannot see how anyone would justify spending a large amount of money for what is truly poor service. I wonder how JM will survive now Virgin is flying the route. I think they need to buck their ideas up. The JM crews were very indifferent to passengers and are obviously seriously demotivated.

Air Jamaica review - by Kim Farminer
7 November 2006

With reference to the comment on 5th November, we flew out with them Heathrow to Montego Bay on 21st Oct. Flight 25 minutes late, thats okay. Flight was okay, just wish the flight attendants were more cheerful and smiled occasionally. Plenty of leg room. Our flight due to return at Heathrow on 1st November was cancelled also. We only knew when we got the hotel to check if we would be going via Kingston, as previous flights had earlier in the week. They then told us the flight was cancelled. We battled to stay in our hotel rather than going to Montego Bay as Air Jamaica wanted us to. We were told our flight would be the next day going via Kingston. We eventually landed back at Heathrow 26 1/2 hours later than we were supposed to be. The transfer to Kingston was a nightmare. AJ had chartered another plane which when we boarded was filthy. Two passengers hadnt got on the plane so we had to wait 1 1/2 hours on the plane whilst their luggage was taken off- all for a 20 minute flight. There was no safety talk on this plane, only this where the emergency exits are and oh by the way read your safety cards!! The AJ flight was at night. They came round twice in 8.5 hours with drinks! I was worried before going about using Air Jamaica, never ever again will we use them. We loved Jamaica, we just couldnt get over how friendly and helpful the people were. Unfortunately they dont seem to work at Air Jamaica. What is especially worrying is that they seem to have cancelled the same Montego Bay to Heathrow flight twice in one week- or does anyone know any different?

Air Jamaica review - by Ben McIntosh
5 November 2006

I flew to Jamaica in Oct 06 with Air Jamaica, the outbound flight was 15 mins late which did not make much of a difference. Once on board the flight attendants were courteous and efficient which made a long flight bearable. On my return the flight arrive at London 15 mins early. Nothing major happen. I fly to Jamacia yearly and I've used other major airlines and quality of service on Air Jamaica is equal to others. May I just add that the leg room on Air Jamaica is excellent for tall individuals. All airlines suffer from delays from time to time.

Air Jamaica review - by Ian Mitchell
5 November 2006

Reference the comment on 27 October, the Montego bay flight was cancelled again for our return trip to Heathrow on 4 november resulting in major delays.

Air Jamaica review - by Michael Ng
27 October 2006

My wife and I flew Air Jamica From LAX tom Montego Bay. The flight over was fine except they where boarding 20 minutes early at LAX, we had gone for something to eat in the terminal and almost missed the flight. Air Jamaica did not announce the early boarding. On the return flight the inflight movie did not work. (well ok not a big deal) We had a little rough air so the bar cart did not come out(well ok no big deal) The air smoothed out dinner was served then picked up. After that we did not see the cabin crew until just before landing to pickup the trash. The crew did the what to do in an emergency bit on final as we where touching down (safety first ?) After getting home I wrote to AJ about the poor performance of the cabin crew good luck getting a response. Email returned after two weeks saying give us your home address we will contact you if we feel it is necessary, after 60 days no reply, another email, no reply, fax to head of customer service, phone call to customer service no reply. If you have a problem with AJ you will get no reply.

Air Jamaica review - by Rebecca Saunders
27 October 2006

Orlando to Montego Bay. We sat on the plane for 35 minutes with no A/C and cramed in like sardines. We were waiting for 6 people. We watched as t thier luggage was taken off the plane then again as they put it back on 30 minutes later. I have never flown with an airlines that waits for that amount of time for late people. All passengers were then late for connecting flights. On our return it was horrible. We were delayed over an hour in Montego Bay to call our flight. Air Jamaica sent us from Gate 6, then to go Gate 3 then finally to gate 5 (customer service) . There was a horribly long line and after much waiting in terrible heat, our tickets were changed to Kingston,Ja. It was a nightmare. When we arrived in Kingston, we were immediately shuffled off the plane. Again we were directed to one incorrect gate to another.

Air Jamaica review - by Vera Williams
19 October 2006

Flew to Montego Bay from London Heathrow return. All staff I encountered were efficient and courteous. Very short duration check ins in both England and Jamaica, in spite of the extra precautions and luggage restrictions because of heightened security. Staff onboard very helpful and pleasant. Flight very comfortable. Seating is excellent, plenty of leg room and I am tall. I would fly Air Jamaica again and certainly recommend to friends and colleagues.

Air Jamaica review - by Keith Houghton
15 October 2006

London Heathrow - Montego Bay. Check in was great, extra leg room seats allocated to us. Flight was on time and we were looked after by friendly staff - food great and drinks free, even aerobics before landing. Inflight entertainment was good. Holiday was great, and check in at Mo Bay was efficient and staff friendly. Again extra leg room seats allocated and flight left on time and arrived back in UK ahead of time. As on flight out everything was great - Thank you Air Jamaica for comfortable stress free flights to and from Jamaica.

Air Jamaica review - by Don Drew
12 September 2006

We flew from LHR to Montego Bay and found the aircraft more comfortable than previous flights with other companies, food was okay. Staff would not win any personality contests. Having said that, we would fly Air Jamaica again.

Air Jamaica review - by Rob Brown
22 August 2006

A truly awful experience! I was wary of travelling LHR – Mon Bay with Air Jamaica having read some of the comments on here but surely they couldn’t be that bad? Trip out of Heathrow was pretty uneventful, but the air con couldn’t be turned on on the aircraft until the engines were started for some bizarre reason. Loading of the passengers in temperatures in excess of 30 degrees C was pretty unpleasant as you can imagine. Finally got under way after a couple of hours delay to find that the TV screen in front of us was broken. I pointed it out to the cabin crew who shrugged and said “yes it has been for a while”, oh that’s ok then! Great, 9 hours with an 8 year old and no TV for him to watch. The food was nice and the drinks flowed for free, no complaints at all there. Return however was a different story. Arrived at Mo Bay airport at the required check in time to see that the LHR flight was cancelled. I went to the AJ information desk to ask what was happening, “don’t know – get in the queue over there”. Joined queue snaking out of the door and not moving. 2 hours later still in the same place in the queue, no announcements or any information forthcoming. After 4 hours I managed to get hold of the AJ manager after at least 6 requests to speak to her. Apparently we are to be flown to Kingston to wait for a plane, no apologies and the manager was rude beyond belief. After 5 and half hours we reach the front of the queue to be shouted at by check in staff for complaining! After going through the hell that is Jamaican security arrive in departures with our food vouchers to find everywhere you could spend them was closed! Eventually get on a plane for the short hop to Kingston. The only reason I booked AJ was for the direct flight to Mo Bay! Once again through security and immigration another hour queuing in 35 degrees of un air conditioned air with an 8 year old – oh what fun.! Still no information as to what is happening. Finally board the plane and fly back to the UK uneventfully. The pilot is the first person who apologises and states what had happened. Our A340 had gone tech and a part had to be put on the other A340 and flown down from the UK, fitted and tested before we could depart. Arrive back to LHR and missed our connections to MAN by hours, thankfully BA (god bless them) put us on the last flight of the day for free. What is so disappointing about AJ isn’t that flights are delayed, it happens, is the attitude of staff in Jamaica. You really can’t believe how bad they are, they let the whole island down. We had a fantastic holiday soured by our last contact with Jamaica.

Air Jamaica review - by William R Tinch
12 August 2006

MCO-MBJ return in F Class. Check in for both flights was below standard for F class but this was the only fault. Flights on time, nice aircraft interior and excellent service. No problems with baggage reclaim or Immigration at MBJ, in fact, these formalities took much longer at MCO! This airline provided as satisfactory a service as any other on this occasion and proved worthy of more than its 3 star rating.

Air Jamaica review - by Craig Easterbrook
24 May 2006

Having read many bad comments on the forum regarding Air Jamaica, its fair to say I really wasn't looking forward to the flight. However to my surprise everything was great. Good service at Heathrow, pleasant cabin Crew and lovely food and on time. Was this all to good to be true, Yes!! On the return, the inbound aircraft from London arrived at Montego Bay on time, but the farcical boarding of the ground staff was terrible - we boarded to be met by a dirty plane, and passengers sat in our seats. We then had to dis-embark at Kingston so that the plane can be cleaned etc. The procedure for processing transfer passengers was terrible. One man checking each passengers passport against a print out - it took over an hour. Then the plane was delayed for a technical fault making us 3 hours late. The food on the return wasn't fit to feed animals with. Its obvious that when flying from London the food is catered from there, and likewise from Jamaica. I feel sorry for the Cabin Crew, they obviously work very hard and are mostly very nice and professional - they are badly let down by the ground operations in Jamaica.

Air Jamaica review - by Mark Babington
26 April 2006

LHR-MBJ and return - service was good both ways, staff friendly and more space than on other airlines I could mention, what is more the services both way were on time departing and slightly early in landing. Entertainment was poor with communal screens and some of the lights didn't work but all in all not bad. Check in at MBJ was however another story - understaffed, clueless and incompetent - the flight was way oversold and no-one seemed to be at all bothered. I would use Air Jamaica again but would think need to be there for check in very early. Incidentally a Jamaican colleague found it funny I used Air J - she never does when she goes back to visit family !

Air Jamaica review - by Heidi Reiman
20 April 2006

O'Hare to Curacao. Flight to our stop over at Jamaica was uneventful. Seating very cramped. I'm only 5' 5" and I could not get my legs crossed. My son is 6' 2" and had his knees jammed up against the seat in front of him. Food was good. When we arrived in Jamaica, we were informed that our flight to Curacao had been cancelled! We were fortunate to have been put on another plane and flew via Bonair and then finally to Curacao. This made a long, stessful travel day. We arrived in Curacao about 3 hours later than our original time, but I was very happy that we did not have to over night in Montego Bay. Flight home was 1 hour late leaving Curacao. Then our flight from Montego Bay to O'Hare was delayed for three hours, this made for an extremely long travel day. The flight attendants were rude and the dinner that was served wasn't very good. The planes were so cramped and we couldn't get up and walk around because of turbulence. The plane was so old that it still had the old cigarette ashtrays on the armrests. If I have a choice, I will not fly Air Jamaica again.

Air Jamaica review - by C Barr
18 April 2006

Like many others, after reading some bad reports, we were pleasantly surprised with our flight. Yes, we were in economy and the seat legroom was fine, even for me at 6'1". Food was above average and a free bar all the way, including champagne (although you had to go to the cabin crew at the rear of the plane to get extra drinks). Crew were pleasant and the only distractions were Jamaicans who insisted on using their mobile phones, even though they were told to turn them off on the flight. Flight time from Heathrow to Mo Bay just over 9 hours, in flight entertainment basic with no seat back screens, just communal roof sets. I would use them again, rather than pay extortionate BA prices.

Air Jamaica review - by Jan Preece
8 April 2006

We travelled with Air Jamaica to and from Montego Bay with some trepidation having read some dire reviews about delayed flights. However, both our flights were exactly on time and were perfectly agreable. We would have been an hour early on the return to Heathrow but for being stacked and then having to wait for a gate to become available. Cabin crew were friendly and helpful and the food served was perfectly edible. The inflight entertainment was fine for those who wanted it and, for the night flight there were plentiful pillows and blankets.

Air Jamaica review - by Glenn Standish
26 February 2006

We flew Heathrow to Kingston (with a stop in Montego Bay). Flight was on time, food was edible and quite tasty. IFE good (albeit on the main screen) with latest films. About 30 mins prior to landing in Montego Bay the purser came on the tannoy and led all the passengers in a series of amusing exercises to combat DVT! Air Jamaica is not up to the standard of airlines such as British Airways and Emirates, but for the national airline of the small and friendly island of Jamaica it does fine.

Air Jamaica review - by Joan Knight
8 February 2006

Last year travelled LHR to Montego Bay. Food onboard out was great and hostesses very friendly, and we thought "they had improved their service from the last trip" so why are we still hearing so many negative reports. The negative reports were soon to be manifested. On our journey back to the LHR, our flight was delayed by over 6hrs, food was revolting and one of the hostesses was extremely rude when we asked for a soft drink. I visit Jamaica at least once a year, normally via BA apart from two occasions when I flight via Air Jamaica review - never again would I fly with Air Jamaica. The only regret is that they are letting down a lot of people who would willingly support their country's airline.

Air Jamaica review - by Jeff Sanders
29 January 2006

LAX to MBJ to LAX. Both flights left on time and arrived early. The food was above average and included free champagne in coach. Crew was professional and courteous. The plane was clean and everything seemed to be working. Was a better experience than I've had with most domestic carriers, especially Northwest.

Air Jamaica review - by Judith Smith
21 January 2006

We flew AJ to Mo Bay. Check in was fine & my husband was impressed with the leg room available on the plane - then it all started to go pear- shaped. We were surrounded by Jamaicans going "home" - not a problem but the noise, people shouting to one another across the aisles & standing in their seats so that the TV screens were not visible made the flight uncomfortable - this was not helped by the screen directly in front of our seats not working. We put up with this inconvenience but were upset when we went to use the toilets about an hour before landing - a disgrace! no loo roll, wet floors, no hand towel, sink blocked & someone's wet sock on the floor of the toilet. Obviously the flight attendants had more important things to worry about than our comfort! We were not looking forward to our flight home - actually was a quieter flight being over-night. But the meal served on take off had not been covered and the coffee cups were stained with coffee from their last use, this is not good enough. We have made 6 long-hauls flights in the past six years and this was the worst so far.

Air Jamaica review - by Simon Boxall
21 January 2006

Air Jamaica to Montego Bay for a holiday with my family, against advice from friends. It was a big mistake. Our flight from Heathrow was due to leave around 4pm, but the aircraft was late arriving from Jamaica. We finally boarded the plane at 9.30pm. After turning up at Heathrow at 1pm (3 hours prior to departure just like we were told) we had been at Heathrow for 8.5 hours, and only received an £8 food voucher. After boarding at 9.30pm the flight left about 10.15. Because we were so late leaving we arrived into Montego Bay in the middle of the night. The taxi we had booked was not there as the driver had understandably given up waiting and gone home to bed. We had to find another taxi which at Montego Bay is an absolute nightmare. Our flight back home was not much better. Again we were due to leave Montego Bay around 4-5pm in the afternoon. Surprise the flight was delayed and we were told we would not be leaving until 10pm. We got a taxi into Montego Bay to get something to eat. I would really advise against this - Montego Bay is the most unsafe city i have ever been to. We went back to the airport at 7pm and were told we would not be flying until midnight. On top of this, the few shops and restaurants in Montego Bay airport are all closed by 8pm, and even the vending machines have covers put over them!!!! All we could do was sit there and read a book. This time (unsurprisinlgy for Jamaica) we were not given any kind of food vouchers. At midnight we had still not heard anything then out of the window we could see the lights of an aircraft coming in. This was our aircraft and at midnight it had only just landed! Because they wanted to get us on our way ASAP we were loaded onto the plane as the current passengers were still disembarking. The plane had not been cleaned and had rubbish everywhere. We were scheduled for a stop in Kingston and they used that stop to clean the plane. The flight to Kingston took 20 minutes then we waited and waited and waited and eventually left Kingston at 2.45am! To add insult to injury once we boarded they tried to serve us our dinner. Not once on either journey did we even get so much as an apology. I read while i was in Jamaica that Air Jamaica is on the verge of bankruptcy. It is not surprising as their service is absolutely disgusting and if i ever decide to visit Jamaica in the future i will be using a British charter airline like MyTravel or Thomson. Ironically, when we booked the flight, the cheapest option was an Air Canada flight via Toronto. We booked Air Jamaica so we could go direct and avoid waiting around...! How i wish now that we'd booked Air Canada instead.

Air Jamaica review - by J A West
22 December 2005

Myself and my wife made the mistake of flying Air Jamaica, to Florida from Jamaica on our honeymoon. The flight out to Miami took off and had to return to Kingston after only 5 minutes. Which is fair enough, due to safety. We re-embarked on another plane within the hour, which made it impossible for us to get our connecting flight to the Bahamas. One of the attendants informed us what exactly to do once we arrived in the states. On arrival in Ft Lauderdale we spoke to an AJ Agent who assured us that she would inform the Air Jamaica desk so that we our situation could be resolved. When we finally got through the United States immigration and up to the Air Jamaica desk, there was no one even in sight. Not even a screen to notify customers that this is where you check in for Air Jamaica, After seeking help elsewhere they managed to drag an agent out to see us, who was rather casual about our circumstances. Eventually we were put on to another flight. On return neither myself or my wife received any luggage from the flight we came on and to add insult to injury the Air Jamaica baggage personnel were poor in informing travellers about their luggage, and generally organising people in a civil manner so that they could set off and go about their business.

Air Jamaica review - by Alan Beale
21 December 2005

I was pleasantly surprised by flights Heathrow to Montego Bay & back. Punctual, we were kept fully informed of the flight times & conditions, check-in was effortless and the impression was that the crew (both on the ground and in the air) were pleased to help. The food supplied was as good as any other I have had.

Air Jamaica review - by Sofia Morin
14 December 2005

A nightmare! My mother took flight leaving Toronto to Kingston, Jamaica. The flight was overbooked by 40 people - not 4 but 40. The lines were long and very chaotic. She finally got on the flight, only to find her luggage didn't make the flight with her. Three days later, she had no luggage. The news is she'll have to wait another 96 hours, before she'll know the fate of her belongings. This was the first and the very last time we will ever have anything to do with Air Jamaica.

Air Jamaica review - by Andrew Goldie
26 October 2005

LHR-MBJ-LHR. Trip was wonderful, I guess we were lucky. Going out the check in desks were quiet and there was a minor delay of 45mins or so because of the incoming flight. The cabin crew were great - came round every 30mins offering drinks and snacks. On return the flight was on time although check in was a nightmare - long queues and what looked like chaos. The flight was not full - had 2 seats to my self, cabin crew didn't come around much offering drinks, and catering not as good as outbound flight. Towards the end of the flight, cabin crew looked very tired and untidy. Overall JM is a good airline.

Air Jamaica review - by Simon Evans
2 October 2005

We were booked to fly Air Jamaica to MoBay on 7 September and return with them to LHR on 14 September. The outward flight was delayed about an hour but was otherwise acceptable. When we arrived in Jamaica our driver told us the flight was always delayed! Our return flight was cancelled altogether at the last minute. We were boarded overnight in a hotel and initially told we would fly about 24 hours later. Then we were phoned at midnight to be told we were flying at 9am the next day on an American Airlines flight that would stop over at Miami and New York. With all that, we did eventually arrive back about 24 hours later than we should have but without an extra day of holiday as it was all spent in the air or in airports. The worst part of our experience was the complete lack of coordination exhibited by the airline. When we arrived at MoBay airport after our night in a hotel, no one seemed to know which desk was handling things. The girl we had looking after us took about 20 minutes per person dealing with the paperwork (why wasn't it done before we arrived?), had no sense of huhmour, and did not seem to see any reason why we needed to be kept posted about what she was doing or how long it might take her. Ironically, there was an Air Jamaica poster behind her promising to make every second count (or some such)! It was not exactly a disaster but it was a significant inconvenience and made much worse by the disarray Air Jamaica showed. We learned from fellow passengers that they had had similar earlier experiences. We would not fly with them again unless it saved a lot of money!

Air Jamaica review - by R Reid
16 August 2005

I flew Air Jamaica and will never fly with them again. Condition of the toilets was not in a good condition - the pan was taped up and the dispenser was completely broken. Where I sat at the rear of the aircraft, the seats in front of me were in a very poor condition ie: torn and metal rods pertruding the seat. The flight was delayed two and a half hours from take off at LHR. The flight attendants were ok but not very helpful. I wanted to buy some duty free on board the flight and wanted to pay with my credit card! That is a no go on Air Jamaica. Returning back to the UK - the flight was delayed 3hrs. The duty free shopping areas in the departure lounge very good and quiet cheap. The dinner/breakfast on the return flight back to the UK was not worth eating. For the money paid I expected a much better service.

Air Jamaica review - by B Phillips
8 August 2005

Our July 23rd first class flight to MoBay from Los Angeles was uneventful. The plane was ready, left on time and we arrived on time in MoBay. The plane was clean and did not appear to be in disrepair. The flight attendants were polite. The food was fine. We returned to Los Angeles on July 31st. FIrst class again, food was fine and the attendants were very polite. Upon our return, we were informed that half of the passengers luggage was still in Mobay. The reason was the plane would have been over weight. A lot of people were in shock to say the least. One passenger stated that this was the second time that this had happened to him and his family. My wife and I were one of the lucky ones. I had purchased a walking stick and it had not made it to Los Angeles. A represenative from Air Jamaica called the following Wednesday and told me that they would FEDEX it to me. Hope you all have as pleasant experience as we did.

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