Air Jamaica review - by Brian Doyle
2 August 2005

Like many here, I had been following the comments here on AJ before setting off on a 2 weeks holiday in Jamaica. I had also been monitoring the live flight information page on the LHR website to see what we could expect in terms of delay. I was not optimistic. Things did not start well on the outbound flight JM002 LHR to MBJ on 15 July. Because of a delay in the arrival of the inbound flight and uncertainty about whether the outbound flight would be allowed to depart at all because of Hurricane Emily, the flight left 4 hours late. Luckily we had booked excecutive lounge access at LHR. The flight itself was uneventful. The food was acceptable and the service was good and friendly. There does not seem to be a problem with the aircraft used on the transatlantic route. The plane was an Airbus of about 5-6 years vintage and in good condition. The flight was comfortable, relatively speaking, for economy class. The flight arrived about 3.5 hours late. Immigration processing at MBJ was not good. It took over an hour to get through - almost as bad as Miami. There were only 3 officers on duty and an uneven distribution of the feeder lines. We got funnelled to the worst one. The immigration officers do not make you feel welcome. But once we had got through that nightmare and were waved through customs, everything that is good about Jamaica and its people kicked in. We then had a great holiday. I was not optimistic about the return flight on 29 June (JM001 at 2355). We got to the airport early (3 hours before). Check-in and immigration were a breeze (although not terribly friendly). We also got harassed by the red cap porter who did not think we had tipped enough for the 30 yards he had transported our luggage! The shops at MBJ are generally quite good, but tend to close at 2200. Not good thinking by the marketing people there. But the plane was boarded efficiently and it pushed back only 5 minutes late and arrived in LHR only about 15 minutes late. The food was edible but indifferent (it seems to be when supplied from the Jamaican end), but the service was excellent. 3 movies were shown on both outbound and inbound and they were good (including a black and white classic movie). On arrival at LHR, it took ages for the ground staff to get the jetty in place to disembark and then the baggage took ages to get to the carousel. We almost missed our domestic flight, but not quite. I would fly AJ again, but they need (1) to do something about the growing reputation for delay and (2) to influence the authorities at MBJ to improve that airport's act and the attitude of its staff. If AJ is in financial difficulties (as it seems to be so), it should look closely at its generous free champagne and frequent flyer polices for a start.

Air Jamaica review - by Sadie Cole
28 July 2005

When we found this website about Air Jamaca and read your comments we were worried. I'd just like to say thank you to the people who wrote their comments into this site so now we have a clear idea of the service. We have now changed our flight from Air Jamaica to a different airline and will enjoy our journey and holiday in Jamaica. Very sorry for those who did use Air Jamaica and keep writing in so that other people can see what the service is really like! Thanks for saving us!

Air Jamaica review - by Louise Roachford-Gould
22 July 2005

Air Jamaica--Soaring to New Heights! Not difficult, considering that they'd only have to lift an inch off the ground to reach any sort of new height! My family and I (me, husband, and 2 boys: 5 & 10) travelled on AJ from Los Angeles to Barbados, via Montego Bay & Kingston. Never, ever again would I travel on AJ, not even if they were the last airline flying to the Caribbean. My complaints ditto all previous ones posted. Add to that that they cancelled our flights home, but never told me until 3 days prior to departure when I called to request a vegetarian meal, and was informed of the cancellation as an afterthought. They rebooked us on American--only because I complained. Oh and the vegetarian meal: they served veal instead. They both begin with a "V" I guess! The rest of the food was awful! A gate agent with an attitude at Kingston Airport, was by far the rudest, most unprofessional ***** I have ever encountered in all of my years of travel. She deserves to be fired. No one seems to know what they're doing. They put us off the plane in Mo' Bay for a 4 hour lay over before continuing to Kingston. We could have stayed on the plane because it too was on its way to Kingston. Consequently, we almost missed our flight to Barbados. Another flight would not happen for 2 days. After arriving in Kingston, we were forced to go through customs & immigration, even though we were in transit, and could have done so in Mo' Bay, where we waitied senselessly. When our flight to Kingston landed after our flight to Barbados was suppposed to leave, and the gate agent was too stupid to realize this - we had to go through an extremely hot and crowded customs hall. By this time, my 5 year old, tired and hungry (no where to buy decent food in Mo' Bay airport) had a melt down. No help or sympathy, either from AJ staff or from Kingston Airport customs or immigration officers. I know Jamaica is a beautiful country, but I will never travel there again because the hassle isn't worth the thousands of dollars I spent to get there. My hard earned dollars will be spent on vacation travel elsewhere - where my money is appreciated. Those in charge of Air Jamaica should be ashamed of the shoddy, and unprofessional "service" provided to passengers. For those reading this forum, be forewarned BUD-stn. Like many others we were told our baggage was overweight: 7 kilos. I think the check-in agent expected me to argue or beg but when I just shrugged my shoulders and said "What can I do?" - he just . I can assure you that if you waste your money travelling with AJ, you also will have a horrible story to report to this site. If their "service" continues in this vein, I don't forsee the airline lasting even another 6 months! Soaring to new heights, my ***!

Air Jamaica review - by Lynn Madero
21 July 2005

My husband and I have traveled on a number of different airlines but Air Jamaica is by far the absolute worst. Our flight from JFK to Montego Bay left 90 mins late. The return flight was even worse because the airport had closed due to Hurricane Emily. There were thousands of people on the Air Jamaica lines with no organization at all. When we asked someone in an AJ uniform we were told they were not sure. We were finally told to stand on a line that may have been for our flight. Then an AJ employee asked how many bags were we checking. We had 2. He said to follow him and he took us to another, shorter line. After standing on that line for 15 mins we got to the counter only to be told this was the first class line. We were directed to another line to our right only to be told by a supervisor that this was first class check in only. By this time 20 or 30 people behind us had also been directed to this line. She finally agreed to let us check in there. Our flight was originally confirmed for 5:15 pm. By the time we checked in, it was 6:05. It did not leave until 7:15pm. What made it more frustrating was the 4 hrs we spent in the Montego Bay airport without air conditioning. They turned them off because of intermittent blackouts during the hurricane. The day we left and the prior day were beautiful sunny days so I can't figure out why no A/C. When we got on the plane, my seat was broken. The plane was so packed that they had maintenance fix it since they could not change my seat. The whole interior was so shabby looking that I feared for my life in this plane. We were only offered one glass (did not get the whole can) of beverage after the meal was served. This is on a 4 hr flight after sitting in an airport without A/C for 4 hrs.

Air Jamaica review - by Fenella Whiteside
8 July 2005

Just arrived back from Montego Bay. Must say we did not suffer the lengthy delays that most seem to have experienced, we were only delayed by 1 hour in each direction. Staff, Service and catering on the outbound flight OK, but inbound was a fiasco, catering was disgusting only a small roll with jam a muffin and a small bowl of fruit, only 2 drinks offered throughout a 9 hour flight, luckily we had taken bottles of water and snacks on board. inconsistency with cost of upgrades, we asked to upgrade on departure and were told that it would be £1500 per person on the return flight we were offered an upgrade at £300 per person - would visit Jamaica again but will not be using Air Jamaica.

Air Jamaica review - by Tammy Nordberg
29 June 2005

Pleasantly surprised by AJ service and flight! Our flight out of O'hare to Mobay was on time. The FA's in top class were superb, the seats very comfortable and we had plenty of leg room. Was grateful to get a pillow and blanket on our departure and return flight. The food is much better than we had heard. I'm not one to eat on planes but my husband enjoyed french toast on the am flight with sausage and some sort of ham or canadian bacon and fruit syrup. They also had a fruit tray. No idea what coach was served. We had juice before we even took off which was nice and then were offered champagne, more juice or soda or any other drinks you wanted. Very nice. There was also an inflight movie on both of our flights and the headsets were free. The return flight was delayed by five hours which was exhausting but mobay airport has a lovely top class lounge so we rested there and had snacks and drinks while we waited. No problem! I will say, had we been flying coach and had to wait in the un airconditioned part of the airport...we would have been really upset. It does pay to fly top class, I think. Once our flight got under way, top class was served a very nice dinner and dessert. Drinks flowed freely, the FA's were always attentive and smiling and the flight was very smooth. They did not have any blankets out this time but my husband asked for one and a FA got one right away which I was very grateful for. I slept the rest of the four hour flight. Nice! We would fly AJ again. The only downside we could see is the constant delays and the age of the planes. The cabin interiors are pretty worn out looking and could use an update. Aside from that, we couldnt have asked for more.  

Air Jamaica review - by S Gupta

8 June 2005

Just got back to London from Montego Bay. Each way flight was delayed for over 2 hours. Not as bad as some of the other experiences on this forum. However not once was a reason given for the delay. 2 Hours looks like pretty normal for Air Jamaica. Fortunately on the outbound journey I had the good sense of checking for any delays before going to the airport. Service was acceptable. Food on outbound was okay, catering provided from London. On the return flight what little food was provided was disgusting. Chicken was dry. Breakfast consisted of a roll and a small muffin with a small dish of fruit. Catering provided in Jamaica. I don't think I will be travelling with Air Jamaica in the future. Jamaica is worth visiting but avoid Air Jamaica if you can.

Air Jamaica review - by John Brown

8 May 2005

What can I say - everything everyone else has. Poor service, disgusting food, (24 hours old because of the delay we had). 24 hour delay outbound to mobay on the 16/04/2005 and a further 24 hour delay coming home to Heathrow on the 1/05/2005. No plausible explanations, no letters for compensation claims as promised and when you ring the customer relations in UK you will get the same amount of help from them - Zip. Never ever, ever again will I go to Jamaica on Air Jamaica no matter who owns the company. I might add you will fel decidedly unsafe on an aircraft that is so obviously falling to bits.

Air Jamaica review - by K Lynn

28 April 2005

Flight #49 on 3/23/05 caused a delay for the passengers, in particular the passengers traveling to Boston. My main issues are the following: We (my husband and I) paid additional money for for a non stop flight and did not get a non-stop flight. 2. We also ended up paying more money for a non-stop flight because of the expense of having to stay an additional day/night for a travel date to accommodate a non-stop flight. The airline combined two flights and never informed the passengers flying to Boston, MA of this change. We did not become aware of this until we figured it out on our own. We had questioned the more than two hour delay for our plane to arrive, however we did not get a honest answer. We should have arrived at home before 11:00 p.m. We did return home until 7:00 a.m. the following day. This caused both my husband and I to loose time at work because we could not go to work on no sleep. Fortunately, our employers understood. However, my husband lost a vacation day and I lost day without pay because I do not have any more vacation time. Not only did I loose money from work, I lost money by paying staying an additional day and paying for a non-stop that included a stop to Philadelphia. I immediately and appropriately responded to Jamaica Air, and to date not received a response. To those who are consider Jamaica Air, be forewarned!

Air Jamaica review - by Rich Pokorski

26 April 2005

Just got back today. My story mirrors all of the others. 44-1/2 hours round trip from Chicago to Negril. Flight down got directed to Kingston due to "weather", though we were probably 100 yds off the runway. Once in Kingston, we had to wait on tarmac for almost 2 hours for other passengers to board?! Strange, since this plane should have been in Mo-Bay and not Kingston. Then plane had mechanical problems. We deplaned and stood in line for 1-1/2 hours to clear customs. Waited several more hours to get a 20 min. flight to Mo-Bay. We found other passengers, who got on earlier flights than us, still waiting in Mo-Bay for their luggage. Take your choice - wait in Mo-Bay or Kingston! Got to hotel by 10PM instead of noon. Flight home was even better. Scheduled departure from Mo-Bay 3:50PM. Got to airport at 2:00. Rescheduled departure of 7:00PM. Had they said anything, we would have stayed at hotel for a few more hours and actually enjoyed ourselves. Delay until 9. Delay until 10. Worse yet, the plane was still in Kingston! They threw in the towel at 9. Canceled. The ensuing chaos that followed was amazing to behold. They herded us into the baggage claim area to get our bags. The carousel broke. They moved to a new one. We got our bags and then they took away our duty free alcohol. Apparently they were concerned that I may walk the streets of MoBay late at night to sell my bottles at a modest profit? Or perhaps they wanted to add yet two more aggravating stops to check in the duty free and reclaim it in the morning? The bus ride was chaos, followed by 45 minute check in at hotel. We got a room by midnight and all the restaurants were closed except for a really bad beachside grill with dogs and burgers. Got to sleep well after one. Next morning up by 6 to make breakfast and 8 AM pick up. This is great with a 9 and 5 year old! (They wanted to split us up into separate rooms the night before when we checked in). Got on the plane late. They had to clean it up. They apologized for the night before and said that they wanted to make up for it with their "Lovebird" service and "Caribbean" hospitality. They passed out headsets, but the a/v system did not work, so they cancelled the in-flight entertainment. When the drink cart came by, I asked for a Red Stripe and they were out. It's not like I had 3-4 already and they ran out, I never got ONE. If this is how they treat me when they want to win me over, I'd hate to see what happens when they're mad at me! After an exceptionally rough approach in crystal clear weather and a brutal landing, they announced "another Lovebird landing"! A couple of the attendants seemed to chuckle as we deplaned.

Air Jamaica review - by Deb Dixon

22 April 2005

Due to fly 17.05 hrs on 2 April to Montego Bay, delayed three hours, then more, then more, Will depart at 10pm- oh no changed our minds we will cancel your flight and let you stay in Heathrow for the night !! next day advised that we would fly at 1400 -hey you are used to it now lets delay you again and again finally took off at 1700. Whilst at the airport no rep from either Air Jamaica or tour company told lies about flights, seat availability-no vouchers offered willingly for refreshments had to ask. Coming home , after lots of stories heard over a two week holiday, we should have been ready for it. (some were-had even brought their own pillow for comfort !) Due to fly out 23.20 on the 18th April-check in advised this would be delayed to 0135- Then guess what-we should have been ready to board but the plane was still in Kingston !! Finally took off at 0245.

Air Jamaica review - by Matthew Wood

21 April 2005

A 29 hour delay at Heathrow, and hwat is looking like a similar delay at Montego Bay to go home. Staff who blatantly lie, incompetent ground staff who are rude and arrogant. Air Jamaica did their very best to ruin our wedding and Honeymoon. The sooner they go bust the better for everyone.

Air Jamaica review - by Mark Hanna

19 April 2005

New York To Kingston and flight left on time. The food was excellent and the staff were friendly. On the return the flight was suppose to leave at 4:30pm left at 7:00pm. The good thing is that I found out that there would be a delay before heading to the airport. But my concern was that I had reserved my seat and ended up loosing them. I was even at the airport two hours before the scheduled departure. So I guess Air Jamaica does not honor reserved seats. Also the dinner was horrible cold chicken salad with mainly lettuce and tomatoes. The entertainment system wasn't even working so we couldn't watch TV or listen to music.

Air Jamaica review - by Denise Pearson

14 April 2005

After looking forward to a much awaited holiday to Jamaica (we were originally supposed to go last October, but it was cancelled due to the hurricane) I thought I would check the internet before departing for Heathrow for our direct flight to Montego Bay on 30th March. Lucky I did! The inbound was delayed and therefore the outbound wasn't due to depart until 5 hours after the departure time. I decided to call the airport just in case they had another plane but they confirmed that my 12.50 flight wouldn't be leaving until 5.00pm! We left it a few hours before departing for Heathrow, but when we arrived, after talking to other passengers, found out that some had arrived at the airport at 10.00am for the flight, so were hanging around for some 7 hours! The flight was then delayed for a further hour on the tarmac, waiting to take off. On arriving at our resort, we had heard other stories from passengers who were delayed for 28 hours from Heathrow so we counted ourselves lucky. The return flight was delayed for 1.5 hours with an explanation on the plane saying sorry, "this was due to the delay of the inbound flight" - highly unsatisfactory in my opinion. Needless to say, I won't be using them again, ever ever! Oh and we also had reserved our seats and they were reallocated to someone else! What a disaster! Poor Jamaica and heaven help the resorts there as only Air Jamaica flies to Mo Bay and thats where everyone needs to go for tourism!

ir Jamaica - by Charlotte Thomas

11 April 2005

We suffered a 22 hour delay ( Mo bay to Heathrow). We were dropped off at the Sangster airport at 8pm for our 10.15pm flight back to UK with NO stops. Well, at first we were told a delay to 11pm, then 1am and then 4am. The staff at the desk were of no help, no drinks or food were provided and everything closed. Eventually after much harassment from passengers a tray of drinks and a few bags of inflight snacks were handed out - a joke really as no way enough for 300 passengers!! At 6am we headed off to Kingston - no longer a direct flight. We all had to disembark so the plane had to be cleaned. We then boarded again at 8am to find that they had messed up several bookings - also my Husband's seat was covered on sick (this after the so called cleaning) by the time seats etc had been sorted it was 9am - too late for arrival at Heathrow as they do not take flights in after midnight!! So, we had to get off - very tired by now. We then found out after a long queue at their so called customer services desk that the flight will now be at 5pm!!! We have a 12year daughter and I suffer with MS and chronic back pain - but we still had to queue for everything - no info given so up to us to harass. We then told we could go to a hotel in Kingston - so we decided to join the long queue to get out of the airport for awhile. By the time we got there it gave us 45 minutes in a room - after spending 30mins for a room key in yet another queue!! No time to sleep - we than were fed and no AJ rep in sight, they had just dumped us on to the hotel to sort things out. 2pm back on the coach to be told at the plane was being cleaned!!!! Well, where had it been with our luggage? So, another delay - a group of passengers eventually got the manager who later was found crying in the ladies loo unable to cope with 300 exhausted, angry passengers - need I say more - a complete nightmare. We boarded the plane about 8pm - again more seat mistakes - back in Heathrow Friday lunchtime - no apologies, no help and the lack of caring was dreadful, never again!! Also a lot of luggage damaged. The big joke was the comment on the plane when we arrived - thank you for flying AJ hope you weren't too inconvenienced! We had to laugh, so sad really as it is Jamaican people who will suffer from this - Jamaica is a beautiful country and the people are lovely, just awful that their airline is letting them down so badly. So sad.

Air Jamaica review - by Roger Barton

11 April 2005

Air Jamaica are becoming a bad joke - we had our return flight changed from direct Montego Bay - Heathrow to a flight via Kingston. The seats we had reserved months before had been allocated to someone else - and at one time it looked as though we would be sitting apart. At Kingston we had to deplane, sit in a lounge without air conditioning. When we first flew Air Jamaica, the planes were fairly new, now the fleet is ageing and needs to be replaced. Ifthey don't get themselves sorted out, they will lose passengers faster than a gambler loses money.

Air Jamaica review - by Kareen Lawrence

11 April 2005

I had a flight from Kingston Jamaica to New York the other day and I wonder why they even ask for a contact number when you booked since they never bother to call to tell you the flight has been cancelled. I heard on the news that the flight was cancelled, but decided to go to the airport anyway just to see if they could accommodated me on something else. They could not accommodated me since they had no planes. The only accomodation I got was a voucher for a taxi to go back to where I was staying. People were very frustrated since we all had to go back to work the next day. My thing is, if they had money to pay taxi, juta buses and hotels to accommodate all these people why couldn't they rent an airline to get people home. I think they are losing so many passengers because of all their lack of proper service. Air Jamaica need to reconstruct themselves without losing customers. It doesn't make sense to plan a vacation starting on sunday when Air Jamaica is not going to get you to your destination til Tuesday. I would rather see them cancelling service all together than booking reservation and not living up to those promises. I''ve heard of champagne flights and yet to have offered any champagne. I had stop flying with them a while back but decided to give them another chance I fly to Jamaica 3 or 4 times a year and I am not flying with them again until they have the service that they use to have. Right now they are not doing anything. After I had lost a day and some hours we finally left on a North American airline but on an Air Jamaica flight.

Air Jamaica review - by Ian Robinson

26 March 2005

Having just just returned from an 8 day stay in Jamaica I am feeling lucky that Air Jamacia only made us suffer a 3 hour delay each way from Heathrow to Montego Bay and the loss of the direct flight from Mo Bay to London on a Saturday evening. Only on arrival at our Sandals resort did we become aware of the turmoil that AJ. is in. Speaking with other guests, especially those from the USA, there were many examples of delays and cancellations much worse than our experience. One couple we met suffered a 2 day delay after checking in at Heathrow. In common with other respondents we too found an unwillingness by J.A. to provide information or to apologize. We have also commented on poor cabin maintenance on previous flights, but his year year everything was working and clean. Presumably to cut costs, this year the in-flight food was poor and the usual sachets of condiments and so forth were not provided. We have holidayed in Jamaica in 2003, 2004 and now 2005. We really like the island and its people. Whether we return in 2006 will depend on whether we can fly direct from the UK with a carrier that is reliable and provides a good in-flight experience

Air Jamaica review - by Vincent Louis

15 March 2005

Air Jamaica from NY to Jamaica. Our return trip was a very bad experience. Three flights were cancelled. Then our departure flight was delayed 1.5 hours. We had to take a flight to Baltimore. Air Jamaica put us up in a hotel. Next morning we flew from Baltimore to Newark airport. Then we had to take a car from Newark back to Kennedy to get our car. Have you ever noticed that during the numerous screw ups, cancellations, etc. you never see the top administrators of airlines, the V.P.'s or the President of the airline behind the counters facing the people?

Air Jamaica review - by Bill Palmer

15 March 2005

We have flown the AJ redeye from LAX to Montego Bay twice, once in summer of 2003 and last time in December, 2004. It was frankly a shock to see the difference. 2003 was a great experience. December 2004 was not. The first minor issue was the lack of an Air Jamaica presence at Los Angeles. There is a sign on the outside of the terminal but inside there is no identity - it is strictly Delta personnel. Not until we boarded could we even tell it was an Air Jamaica flight. The personnel at LAX were not all that professional but that may have been a Delta issue. But once on the aircraft, I knew something had changed drastically. It was clear that AJ was instituting deferred maintenance. The interior of the aircraft was very shabby. Now I would rather have the interior furnishings undergo deferred maintenance than the engines, the hydraulics, the electrical system, etc! However, I knew that something was amiss. I had not been tracking the airlines problems and did not know about the impending nationalization, this was just my own observation after having flown hundreds of thousands of mile on business and pleasure over the last 20 years. We did not experience any untoward delays and no cancellations. However, returning to LAX (after the nationalization) was an experience. As others have noted the personnel at Montego Bay and on the aircraft clearly had a chip on their collective shoulders. I attributed it to their impending reductions in force but it was still unpleasant.

Air Jamaica review - by Kerry Brittain

14 March 2005

We booked a direct flight from Houston to Montego Bay two months ago, but when we arrived at the airport at 5:30 a.m., we were told the flight had been cancelled. We were told that instead of arriving at noon, we would arrive at 11 pm. going by way of Fort Lauderdale, then Kingston and then Montego Bay. The staff at Bush Intercontinental was rude and unhelpful. After talking to some people. we learned that Air Jamaica had quit flying out of Houston weeks before, but they were refusing to tell anyone because I believe they did not want to refund the fares. Once we got to our destination, Air Jamaica refused to admit that our return flight was also cancelled until the day before we were due to leave. It was then too late to make other plans. After hours of frustration in attempting to communicate with a very rude and indifferent staff were we able to cobble together a way home. We lost a part of our vacation because Air Jamaica won't tell its paying customers what is going on with the airline. I think it is dishonest and should be investigated. We love the island of Jamaica and its people, but will never contribute another dollar to its lousy airline.

Air Jamaica review - by Amanda Foster

14 March 2005

We flew on Air Jamaica last year with no problems at all. I had no clue until the fiasco we went through last night that things were falling to pieces at that airline. It was also apparent to my husband and myself that Air Jamaica did all they could to cover up what was really going on. Apparently 10 of their planes were taken out of commission by the FAA until certain maintenance inspections, etc are done. This means that they knew they would have serious problems with our flights, but simply failed to take any advance corrective measures. The thing that sucks most is that Air Jamaica's problems effectively screwed up everyone else leaving MoBay on other airlines as well as Air Jamaica has been canceling its flights and combining them with other airlines. We were combined with a Delta flight on the way down (delayed over two ours out of Philadelphia) and then we were over seven hours late getting home last night/this morning. First they canceled the flight to Philadalphia. Then they moved us to a flight scheduled to arrive in Newark, NJ at around 11pm. From there, we would have to be loaded onto a bus and driven to Philly (2 hour drive). This is on top of the two ours we had spent just getting to MoBay. Then we finally board the Newark flight (late because the North American airlines crew apparently had no idea they were doing this). We finally get on the plane and an Air Jamaica person was sitting in a passenger seat which caused the stewardess to miscount the number of people on the plane and they had to re-do all this. Then there were people who decided not to get on the plane and so they had to find their luggage  and unload it an rebalance the plane. As we are backing out to take off, the plane just shut off...went totally black.This fiasco caused even more people to get off the plane. Which meant more unloading bags, reloading bags. In the meantime, we are sitting on the tarmac and the plane is roasting. They had the doors of the plane open just to try to get air circulating and they were running out of water. Then an Air Jamaica person got on and said if you were scared and got off the plane, Air Jamaica was not responsible for you in any way and you would have to find your own way home. Take off at 10:15pm for a 3+ hour flight to Newark. When we finally get to Newark, the bus was to be waiting, but it was nowhere to be found. An AJ rep was also nowhere to be found. The security girls at the airport were trying to help us and find the AJ rep, but the rep told the girl helping us (over the phone) that it was not her problem. We finally got on the bus and rolled into Philly at around 5:30am. We should have been in Philly at around 9:30pm. The worst  thing about all this is that they knew most of this was going to happen and lied to everyone about it and tried to cover up what they were doing. We'll see what happens with contacting AJ. We had to wait until we go the whole way home to find the number because the customer service info they gave us at the airport conveniently only had a fax number.