Island Air Passenger Reviews and Island Air Customer Trip Reports     No Ranking Awarded       Add your Island Air Review   Island Air Unclassified Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Island Air   8 out of 10 12 reviews

	ISLAND AIR Customer review :  23 May 2013 by Amy Osullivan    (USA)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	There has been consistent daily delays to Molokai. I have waited in the commuter terminal for 3-4 hours to get on a 15 minute flight to Molokai. I see that the same aircraft is going back and forth between Honolulu, Lihue and Lanai and Kapalua but when the delays piggyback, the Molokai flight will be pushed back to accommodate the passengers on later flights to other destinations. Customer service podium is empty with no notification of delay until you look at the flight board. We can see the customer service personnel on the ramp laughing and chatting with co-workers, they show no concern for all the passengers in the terminal waiting for someone to come in. When you finally get a hold of someone and ask them what's the delay they say its due to the late arrival of the aircraft. We were delayed 3 times because management changed their mind on where the plane should go. It was announced that when our aircraft comes from Lihue it will continue on to Molokai, however when the plane lands they change their mind and inform us its going to Lanai on time. This causes us to be pushed back 2 more hours. Don't get on the new planes, they cant land on Molokai and Lanai with more than half a load of passengers. It takes 3 times longer to board and unload. I don't recommend Island Air.

	ISLAND AIR Customer review :  18 April 2013 by Mike Palmer    (UK)
	Rating : 2/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Island Air got us safely between Honolulu and Molokai and that is where the good news finishes. Chaotic transfer at Honolulu where you wait in a nondescript lobby until an Island Air rep appears and takes you airside, along the apron and back into a domestic lounge to avoid security a second time. 30 mins late O/B with no explanation or apology on a Dash 8 100 which was tatty inside, dirty with defective seats (due to be phased out soon) Water was offered on the 25 min flight with no PAs from the flightdeck. Return was 90 mins late with no explanation or apology on a recently acquired ATR 72. Clean inside though the interior is already worn and tatty despite being a new addition to the fleet. No inflight PAs again and a water or rum punch offered on the 30 min flight. Unlikely to chose them again - the fare wasn't cheap which reflects the limited choice of airline into Molokai.

ISLAND AIR customer review :  12 March 2013 by Grover Harms   (USA)

Scheduled to depart Lanai today at 4pm. We arrived to the airport at 1.30pm. Due to weather, our flight was delayed. After waiting 6 hours, I found out that our scheduled flight was rescheduled for 10.50pm. I went up to the counter and the ticketing agent said there was an earlier flight leaving at 8.30pm but there was only one seat available. Of course this wouldn't work for me and my wife. Allegedly, they made announcements for passengers to get rescheduled to a new flight. I say "allegedly" because I didn't hear any announcement - and - I have been waiting here for 8+ hours. Adding insult to injury, there is no food available at the Lanai airport. By the time we "may" catch a flight back to Honolulu, I will be starving. One would think that the passengers waiting the longest would "automatically" get rescheduled for the next available flight. There is just one gate and barely 50 passengers (total) waiting around. How hard could it be? The least they could do is make food available.

ISLAND AIR customer review :  8 March 2013 by D Mayo   (USA)

Left Honolulu on Island Air, turned back due to a mechanical problem - 3 hour delay. No explanation other than "we'll try to get you there." When we got ready to leave Lanai, the staff at the airport Island Air counter were rude and unprofessional. I realize customer service is an almost dead art form, but, you would think they could do a bit better given the poor service provided. I can understand a delay due to mechanical problems, I can't understand unprofessional and rude employees on top of that. This was the only negative aspect of my trip to Lanai.

ISLAND AIR customer review :  31 January 2013 by L Montgomery   (USA)

We booked 2 flights, one from Maui to Lihue and then a few days later, from Lihue to Kona. Prior to leaving on vacation, I received a call that due to 'equipment issues', my family was reassigned to Go Airlines for the Lihue to Kona leg. We had to check our bags on Go Airlines because the overhead bins only fit purses. The night before we were to leave Maui, I tried to see if I could book a later flight online and my confirmation number 'didn't exist'. I contacted Island Air and after waiting on hold for 20 min, was informed that my family had been reassigned to Hawaiian Airlines and the flight was leaving an hour earlier than our scheduled time. When asked why another flight had been changed, again I was told 'equipment problems'. Had I not called the night before leaving Maui, we would have missed the flight and it would have taken us 12 hours to get from Maui to Lihue, a one-half hour flight. As it was we had to fly through Honolulu, change planes with two hour wait in between flights.

ISLAND AIR customer review :  3 April 2012 by C Krueger   (USA)

HNL-MKK roundtrip. Late both ways, 3 hours late MKK-HNL. Surly staff, especially in Molokai. Two-thirds of our group missed their mainland connection home. Very little help and it took them more then 36 extra hours to get home.

ISLAND AIR customer review :  8 March 2012 by John Wilson   (Hawaii)

They get you there but with old turboprops and often delays. Just now they announced flight HON to Kapalua would be 90 min late. They don't do text or email updates either. Wish they would just pay a little more attention.

ISLAND AIR customer review :  29 December 2011 by T Kaehlert   (Japan)

Had online booking for family of 4 for 9.35 am service from Honolulu to Kapalua (Maui). Check-in was average and the expected 45 $ fee for 3 pieces of checked in luggage. No mention of a potential delay. After security noticed all earlier flights were significantly delayed and that the displays in the departure hall did not display the situation fully. At 9.20 they gave the first indication of a 90 min delay. This ended up being 3.5 hrs delay. Two planes were in Honolulu and both needed repairs, which led to significant delays of all flights that day. Once we got going the inflight entertainment by the flight attendant was quite amusing and the views nice. This was certainly not enough to forget the dismal performance in terms of delay and customer performance.

ISLAND AIR customer review :  7 January 2010 by O Alcantara   (Mexico)

HNL-JHM I dint have many things to expect from this airline. When I first saw the planes in the Honolulu InterIsland Terminal, which I can say they take you a while for security, I thought it was not bad. And well first thing I notice is that they dont give you seat numbers. And also that the seat doesn't go back , but really for 30 min. flights is not so necessary. My destination was Kapalua, and one reason of why should I fly with them again is the altitude the plane flies. Is not so high and it let you see all the islands and oceans. The only beverage they gave me was water but its ok. The punctuality was not perfect, we arrived 7 minutes late but for the baggage is very fast. I recommend you this airline. The only thing is that I flew with them is because the other airport in Maui that also goes Hawaiian Airlines, is 1 hour by car from my hotel, so maybe if I would been to a nearer place of the other airport I have been used Hawaiian Airlines because is about 30 dollars the ticket, cheaper, I don't think they charge u for baggage, Island Air charges you 10 per piece and the aircraft is a little better.

Island Air - by C Warsh

26 October 2007  Customer Trip Rating :

HNL to ITO. I must say that after flying Hawaiian Interisland several times the Dash 8-100 aircraft are different.In flight service was good - the flight attendant gave us a standard safety briefing and served coffee, water, or juice. The planes arent as quiet as the B717's but certainly nothing to fret about- the engines gave a nice low hum and nothing too ear shattering. The nice part of the Dash-8's is that each window seat has a view of below, however your upper view plane is blocked by the engine pylon unless you are sitting in the first two rows. Another nice part of the Dash-8 is no middle seat. The interesting parts of flying with Island Air is the open seating policy and then the fact that you might be requested to change seats in order to balance the plane. Island Air's main weaknesses are competitive pricing and schedules- I had to pay about $8 more to fly Island Air over Aloha and their only HNL-ITO flight fit my schedule well, but the only return flight leaves too early for my planned return, hence I have to fly one of the other three carriers (tonight it will be Aloha Airlines). Also the Dash-8's are showing their age big time- they have clean cabins but very worn out and in need of repair/replacement. The seats are small in width but generous with the leg room. As far as Inter- Island travel goes I would travel with Island Air again. Friendly staff, efficient check-in, safe and clean planes, and true aloha spirit. Also Island Air is very much on-time. Give them a try if your schedule and finances permit it - you will not be disappointed

Island Air - by Stephane Gallon

20 April 2007   Customer Trip Rating : n/a

HNL-LNY-HNL-MKK-HNL (island hopping) in Hawaii. All flights on time. All flights short (30 minutes). Fast and efficient service on all legs. One drink - water or juice - offered per flight. Only complaint is "open" seat policy : no set assignment so everybody fights to board first and secure best seats (front rows, especially since wing prevents from watching magnificent seas and lands flown over).

Island Air- by Robert Clark

18 May 2006

Island Air is a great way to island hop through Hawaii. It uses much smaller aircraft therefore able to depart quicker if everyone shows. I flew Island Air HNL-ITO, ITO-OGG, and OGG-HNL in Feb 06. The longest flight is maybe 1 hour, so it leaves little time for something bad to happen. Honolulu terminal has free coffee, a very nice staff. On board, one flight attendant. A drink is served, your choice of water, juice or coffee. The male attendant would take everyones order, then get the drinks. Island Air is also very good about pointing out landmarks, historical facts, and when you could see whales in the water. The attendant on board the OGG-HNL, an older American female was bilingual in English and Japanese. The service was good everywhere, but a little irritating at ITO with a person handing out customer surveys, and sharing the same gate as an Aloha Airlines, confusing many passengers on when to board being that both flights were headed to OGG. The flights were all error free and enjoyable, and on the Star Alliance program for those with United FF miles.