ISLAND AIR customer review :  7 January 2010 by O Alcantara   (Mexico)

HNL-JHM I dint have many things to expect from this airline. When I first saw the planes in the Honolulu InterIsland Terminal, which I can say they take you a while for security, I thought it was not bad. And well first thing I notice is that they dont give you seat numbers. And also that the seat doesn't go back , but really for 30 min. flights is not so necessary. My destination was Kapalua, and one reason of why should I fly with them again is the altitude the plane flies. Is not so high and it let you see all the islands and oceans. The only beverage they gave me was water but its ok. The punctuality was not perfect, we arrived 7 minutes late but for the baggage is very fast. I recommend you this airline. The only thing is that I flew with them is because the other airport in Maui that also goes Hawaiian Airlines, is 1 hour by car from my hotel, so maybe if I would been to a nearer place of the other airport I have been used Hawaiian Airlines because is about 30 dollars the ticket, cheaper, I don't think they charge u for baggage, Island Air charges you 10 per piece and the aircraft is a little better.

Island Air - by C Warsh

26 October 2007  Customer Trip Rating :

HNL to ITO. I must say that after flying Hawaiian Interisland several times the Dash 8-100 aircraft are different.In flight service was good - the flight attendant gave us a standard safety briefing and served coffee, water, or juice. The planes arent as quiet as the B717's but certainly nothing to fret about- the engines gave a nice low hum and nothing too ear shattering. The nice part of the Dash-8's is that each window seat has a view of below, however your upper view plane is blocked by the engine pylon unless you are sitting in the first two rows. Another nice part of the Dash-8 is no middle seat. The interesting parts of flying with Island Air is the open seating policy and then the fact that you might be requested to change seats in order to balance the plane. Island Air's main weaknesses are competitive pricing and schedules- I had to pay about $8 more to fly Island Air over Aloha and their only HNL-ITO flight fit my schedule well, but the only return flight leaves too early for my planned return, hence I have to fly one of the other three carriers (tonight it will be Aloha Airlines). Also the Dash-8's are showing their age big time- they have clean cabins but very worn out and in need of repair/replacement. The seats are small in width but generous with the leg room. As far as Inter- Island travel goes I would travel with Island Air again. Friendly staff, efficient check-in, safe and clean planes, and true aloha spirit. Also Island Air is very much on-time. Give them a try if your schedule and finances permit it - you will not be disappointed

Island Air - by Stephane Gallon

20 April 2007   Customer Trip Rating : n/a

HNL-LNY-HNL-MKK-HNL (island hopping) in Hawaii. All flights on time. All flights short (30 minutes). Fast and efficient service on all legs. One drink - water or juice - offered per flight. Only complaint is "open" seat policy : no set assignment so everybody fights to board first and secure best seats (front rows, especially since wing prevents from watching magnificent seas and lands flown over).

Island Air- by Robert Clark

18 May 2006

Island Air is a great way to island hop through Hawaii. It uses much smaller aircraft therefore able to depart quicker if everyone shows. I flew Island Air HNL-ITO, ITO-OGG, and OGG-HNL in Feb 06. The longest flight is maybe 1 hour, so it leaves little time for something bad to happen. Honolulu terminal has free coffee, a very nice staff. On board, one flight attendant. A drink is served, your choice of water, juice or coffee. The male attendant would take everyones order, then get the drinks. Island Air is also very good about pointing out landmarks, historical facts, and when you could see whales in the water. The attendant on board the OGG-HNL, an older American female was bilingual in English and Japanese. The service was good everywhere, but a little irritating at ITO with a person handing out customer surveys, and sharing the same gate as an Aloha Airlines, confusing many passengers on when to board being that both flights were headed to OGG. The flights were all error free and enjoyable, and on the Star Alliance program for those with United FF miles.