INDIGO AIRLINES  Passenger Reviews and Customer Trip Reports

INDIGO AIRLINES customer review :  19 December 2009 by S Anand   (India)

DEL-PNQ. Flight on time. Nice and clean aircraft. Wide range of snacks available for purchase though rates were exorbitant. The only negative point would be air hostesses being less interactive and involved.

INDIGO AIRLINES customer review :  16 February 2009 : by B Soundararajan

Customer Rating : 4/5

BBI-DEL return. Check in at Bhubaneswar was a breeze, being a small airport and ours was the only flight departing. The plane was clean, and crew were cheerful. Baggage in DEL was prompt. It was in DEL where things got a bit awry, but that was mainly due to the fog and airport staff. Indigo staff were very courteous and ground handling awesome, given the crowd. The food served aboard was ok, but more variety would be appreciated.

IndiGo Airlines customer review by Devesh Tewary

4 June 2008  Customer Trip Rating :

DEL to BBI and return. Plane spotless and FA's courteous. Snacks were a bit overpriced but was fine for the cheap fare I paid. Overall a pleasant experience.

IndiGo Airlines customer review by S Srinivasan

19 May 2008  Customer Trip Rating :

HYD-DEL-HYD. Check-in efficient at both ends, service friendly, we got our seats together as we had reserved them. This is a pay-per service for snacks and drinks; most are reasonably priced, but the sandwiches are a bit overpriced at 125 rupees each for a non-veg. One oddity is that no hot drinks are available, even for sale. All aircraft are new A-320s, and are clean and bright inside. The seating is cramped in typical LCC fashion, but given that the flight was only 2 hours in length, it wasn't that much of an issue. HYD-DEL sector was on-time, but the DEL-HYD sector took off and landed about 15 minutes late due to the typical ATC congestion in Delhi. Overall, IndiGo is a good choice for traveling domestically within India on a budget.

IndiGo Airlines customer review by Binai Sankar

15 January 2008  Customer Trip Rating :

BLR-BOM. The crew were efficient and pleasant. The onboard selection of snacks could have been a bit better - but ones provided are decently priced and pretty good quality. Their Ground service is outstanding!

IndiGo Airlines customer review by B Choragudi

30 November 2007  Customer Trip Rating :

HYD-BLR : great LCC. Free water on board. On time service. Very affordable rates. Simultaneous front and rear entry & exit rare on domestic Indian flights. Food selection onboard could be better. Very courteous crew. A recommendation for someone looking for a low fare and good service.

IndiGo Airlines customer review by Rishad Patell

9 October 2007  Customer Trip Rating :

BLR-PNQ. Very good fare for the flight although booked only a day in advance. Check in at BLR was efficient. Took 5 mins and no queue. Security and boarding took longer with the indigo staff ding nothing to control passangers breaking the queue. The aircraft was a new A320 - plain interiors but clean and modern. Security procedures taken seriously and crew were friendly throughout. water provided free and food on board reasonably priced. All in all a good experience.

IndiGo Airlines customer review by Abhiram Prasad

5 October 2007  Customer Trip Rating :

BLR-HYD-BLR. Paid a very reasonable price, having booked a month in advance. Excellent service, both on the ground and in the air. Wonderful LCC to fly with.

IndiGo Airlines customer review by Naveen Manivannan

3 August 2007  Customer Trip Rating :

MAA-BOM: on-time performance, comfortable (but not glamourous) interiors, professional ground staff and cabin crew and decent food. The only hassle was the reservation website did not accept internationally valid credit card.

IndiGo Airlines customer review by S Srinivasan

10 April 2007   Customer Trip Rating : n/a

HYD - MAA. I ended up flying this airline by chance, after my originally scheduled flight on Paramount Airways was canceled. I was a bit apprehensive as I'd never heard of this airline before, but I must saw I went away impressed. The ticket agents and ground staff were efficient and helpful, and the flight departed and arrived on time. The coach to go from the boarding area to the plane was one of the nicest I've been on in India - fully air conditioned, clean, and plenty of seats. The plane was a brand new A320, the interior was clean and bright, and the seats comfortable (if a little cramped). You have to pay for drinks and snacks, which kind of stinks, but on a 1 hour flight, who cares.

IndiGo Airlines by Sriharsha Bhat

27 February 2007

Bangalore to Delhi - excellent experience. I got a far of INR 4500/- at 1925 hrs.

IndiGo Airlines by Ranjit Koshi

15 November 2006

DEL-MAA via HYD, return, in October. Flight was good, departure on time and arrival at MAA early. While returning the flight was delayed, but that is expected with DEL. What impressed me about IndiGo is that while they keep their fares low, they don't spare the comforts be it comfortable, reclining seats or comfortable buses to and from the aircraft. FA's and ground staff friendly and attentive. The aircraft are new A320's. Colourful interiors, and well maintained. The only downside being that while water is free, there are no snacks except rather small cookies sold. This is rather minimal considering a total flying time of 3.5 hours including the one hour stopover at HYD. All in all, great value for money. Will definitely fly again.