Indian Airlines Passenger Reviews and Indian Airlines Customer Trip Reports
Indian Airlines customer review : 10 August 2012 by L Kumar (USA)
Trip Rating : 5/10
Value for Money:
We travelled from NY to Delhi. Seats were quite comfortable. The food was good. Good entertainment with
individual screens. The service was bad. No one came around to check if anyone needed water or anything
for a long time. Staff at the counter were friendly. While returning the flight changed and the website was
not updated of the changes. But, on the whole we liked the airline.
INDIAN AIRLINES review :28 February
2009 : by Daniel Lobo
Customer Rating : 3/5
BLR-MCT economy class return. A320 on this sector is really old, crew are friendly, food is
good. Sometimes late, but over the years their on time performance has been improving. They
keep offering drinks without asking.
INDIAN AIRLINES review :7 November 2008 : by A Sanghvi
Customer Rating : 4/5
DEL-IXB, reasonable flight. Good food. No complaints apart from price which was quite expensive.
INDIAN AIRLINES review : 4 October 2008 : by Dharmesh Sheth
Customer Rating : 1/5
Sharjah-Ahmedabad return. Sharjah Ahmedabad flight was perfunctory with chaotic check-in & old
uncomfortable seats & toilets in tatty condition. Our return flight was a disgrace. Upon arrival at
the airport I was informed that the flight was not operating. They do not believe in contacting you
if you do not have a local number. They could have at least sent me a text message on my mobile! We
were packed on a flight to Bombay instead with an onwards connection after a 4 hour wait at Bombay.
Upon disembarking at Bombay several confused Indian Airlines staff took our passports & tickets etc
& promised to bring our boarding cards for the Bombay Sharjah flight. An hour & a quarter later we
were still waiting. Air India staff completely uninterested , unhelpful & downright rude too. They
blamed the security for this & security blaming them. Boarding cards did not mention Transit PAX as
per security requirements so we were asked again to get in touch with them. Naturally they were
nowhere to be found & again Air India staff totally uninterested in helping.
INDIAN AIRLINES review : 30 June 2008 : by A Phadnis
Customer Rating : 4/5
Mumbai-Chandigarh return via Delhi. Both flights with new A321, clean. Flights on time, check in was
efficient. Ample quantity of food served. Cabin crew efficient and polite. IFE consisted of mix of
Blockbuster hindi films - missed live TV news channel available on Kingfisher flights.
INDIAN AIRLINES review : 31 May 2008 : by O Purandare
Customer Rating : 4/5
BOM-DEL on the new A321. Flight good, but not that great. Kingfisher and Jet Airways would give you
bit better service onboard. We did not get any lime juice, food was tasty, FA's nice nothing special
to write about. IFE consisted of PTV's which had a good selection of programs. To summarize a pretty vanilla flight.
Indian Airlines review by Krishnan Chitoor
19 May 2008 Customer Trip Rating :
BOM-CJB-BOM on A320. Whilst the outward flight was FULL, the return was two thirds empty. Pretty
much on time and excellent food. Quite okay if you're flying within India.
Indian Airlines review by Aman Kumar
27 March 2008 Customer Trip Rating :
A last minute change of schedule had me booked on the Indian Airlines flight from Dubai to Delhi.
Once onboard the pre-historic A320 complete with broken and cramped seats (in business class). The
cabin crew were perfunctory and we were in the aircraft for over one hour before take off without
any explanation. On take-off, the meal service made an economy class meal on an average airline seem
inviting, and the drinks selection was poor. IFE was non-existent. Not even headphones were
available! Toilets in the business class section were deemed out of service and hence the entire
aircraft had to use the 2 toilets at the rear of the economy cabin.
Indian Airlines review by U Goel
14 March 2008 Customer Trip Rating :
SIN-BKK-DEL-DXB. Check-in and boarding at Changi were good, though the flight was delayed by an hour
(customary of IA). I was given an exit row seat (no recline) despite specifically asking not to be.
The flight to BKK and onward to DEL after an hours stopover were good. FA's were polite, but
unattentive. The passenger beside me pressed the call button at least 10 times before someone
attended to him. They ran out of the non-veg meal at the 5th row from the front. Water was leaking
from the roof and falling onto people while the aircraft was being cleaned at Bangkok (with the
people still inside). After 7 gruelling hours to Delhi, I was made to stand in the immigration queue
despite being a transit passenger and then after an hour in the line, was told I needn't have done
so. To add to this, no one from IA showed up (apparently because of a shift change). I was left in
the immigration area with all the noise from the expansion taking place. After sitting there for two
hours, someone finally showed up. He managed to help me clear security check etc fast, but then left
me at the wrong gate. After trudging back upstairs, I realised that the flight to Dubai wasn't going
to take off on time either. Despite several complaints, the IA guy incharge offered a simple
apology, and nothing more. The flight was decent, except everyone had decided to swap seats with
each other. Was relieved to finally reach Dubai after 15 hours of travel (SIN-DXB direct on SQ took
me 6.5 hours). Sworn never to fly IA ever again, as they just don't care about passengers.
Indian Airlines review by Candice Shah
27 December 2007 Customer Trip Rating :
Pune - Dubai Business Class. Flight was not too bad overall and convinient. Service was surprisingly
good, but presumably a higher level of attention was paid to biz class. Presentable, but ageing FAs
as compared to other airlines. FA regularly checked if I would like coffee, snacks etc apart from
the set meal. Seat and general aircraft condition was not too good and not very clean either. I
found used tissue stuffed in the armrest when I attempted to open up the tray table. I used to think
Emirates used their oldest aircraft on the Bombay Dubai sector, now I know there's much worse! Of
course, you're paying a much lower fare for biz class on IA, so in general I think you get what you
pay for. On the return trip, I travelled economy, and leg space was quite good and strangely it
Indian Airlines review by N Hopkins
1 November 2007 Customer Trip Rating :
Check-in personnel were perfunctory if not outright rude. On-board service during a two-hour (DEL-BBI)
flight was grudging to poor. I'd booked a business class seat on-line (deserving that comfort after
traveling 28 hours SFO-TPE-DEL). Indian Airlines had meanwhile substituted a one-class, economy-only
aircraft for the flight. At check-in I was told to contact IA for a refund. Two e-mails to IA have
gone unanswered. Within India Jet Airways, Kingfisher, and Deccan are all better choices.
Indian Airlines review by Rohan McCarthy
15 August 2007 Customer Trip Rating :
DEL-DXB, Economy-Class. For some reason my travel agent booked me onto IC instead of my usual EK
(Emirates), and I flew them then out of curiosity. A pretty uncomfortable airline. I guess they aren't
really competing with other airlines flying from India into the Gulf, but the standard still shocked
me a bit. As a transit passenger from SIN, I had expected some sort of 'transfer service' (which I had
had in a very similar situation at IGIA a couple of months ago with WY (Oman Air), but was kept
waiting for over four hours for someone from IC to process my check-in. Once on board, the food was
very basic (though the International, non-vegetarian option was still quite edible), there was no
drinks service and no IFE (not even mainscreen). For a three and a half hour flight, I had expected a
lot more. The flight attendants appeared very disinterested, but I think this is because IC and AI
(Air India) are still government-owned, with no competition (at least from other Indian carriers) into
the Gulf countries.
Indian Airlines review by A Jhunjhunwala
22 May 2007 Customer Trip Rating :
BKK-CCU return and BOM-BBI one-way on A320 aircraft, and BBI-CCU on
Boeing 737-200 aircraft. A320s have excellent seat pitch making it the
most comfortable economy class option of all domestic Indian carriers
for tall passengers, but suffer from excessive vibration and noise on
landing. B737s are old but well-maintained, and have more leg room than
the competition's next generation B737 jets. Flight delays of atleast 30
minutes have become the norm and the airline personnel seem to have a
casual attitude towards punctuality. In-flight meals are excellent, in
contrast to US airlines which do not serve meals anymore. Indian
Airlines has implemented an efficient telephone ticketing service (dial
a ticket) which lets you book cheaper, non-refundable fares. However the
toll-free number is only accessible from India, which makes it a hassle
for travellers from abroad. They also have a functional website which
lets you book e-tickets, but only for domestic sectors, which is again
inconvenient for those with international sectors on their itinerary.
Air hostesses have the standard attitude of Govt. employees but respond
to firm, polite requests. There is no in-flight television or duty-free
shopping. Overall, Indian Airlines is a safe airline, and if it can
improve its on-time performance, it can match Jet Airways.
Indian Airlines review by Niraj Rayker
22 May 2007 Customer Trip Rating :
GOI-BOM. Check in was quick and the ground staff was also helpful and
polite. The aircraft was a new A319 which I think was leased. Economy
class looked full. The seats clean and comfortable and legroom was
spacious. FAs helpful. No juice served, and their age old tradition of
serving toffees is still in place in spite of so much competition.
Flight departed on time. Meals were served minutes after take off, was
fresh and tasty. However there was no entertainment. I didnt even find
the Indian Airlines magazine anywhere, except a few crumpled newspapers.
The service was basic and simple as far as a one hour flight is
Indian Airlines review by Catherine Martell
27 October 2006 Customer Trip Rating : n/a
I've flown several times on Indian Airlines - it isn't that bad. The
Delhi-Jaipur link was fine and punctual; Chandigarh-Delhi a lot less
punctual, but basically OK. The planes are basic, and a tad old, but
sufficiently clean and functional, with pleasant staff. I would
definitely inspect the food before diving in, though - the Indian sweets
they give out are often quite pleasant, but the ketchup sandwiches are
evil. The present two-star rating is definitely justified as far as I'm
concerned, because Indian Airlines is still a budget airline at a
premium price (especially for non-Indians).
Indian Airlines review by Rujicha Luuktaan
9 May 2006
Bangkok-Kuala Lumpur on Economy. For some strange reason the Indian
passengers were all put at the back of the aircraft. Service was basic,
but the Indian meal was good. On the return flight, departure time was
written on the ticket as 12.40 p.m. I arrived at the airport at 11.30
and was shocked to be told the plane had left. The staff told me I
should have reconfirmed, for it would have been then that they would
tell me there had been a change in timing. They told me to come back the
next day for the flight. I demanded hotel accomodation and money for the
train fare to downtown Kuala Lumpur. They refused, but were gracious
enough to put me on a Malaysia Airlines flight the same day. This
airline proved to be much superior in service and attentiveness.
Indian Airlines review by Thomas Schoenfisch
20 April 2006
BOM to GOI and return on Indian and pleasantly surprised . Flights
almost on time; was informed about a slight schedule change of return
itinerary via e-mail. Warm meals as well as hot and cold drinks were
served on both legs. Considering the short (40 minutes or so) flight and
a packed cabin this is impressive if one compares to service levels on
short hauls of European or US carrriers. A320 aircraft made a safe
(however on return not very clean) impression and female crew members
were nice enough; some even smiled. All in all a good experience and
would not hesitate to fly Indian again; especially since their fares are
usually lower than the ones of 9W or Kingfisher (booked online for
USD137 return including all taxes). By the way; legroom is rather
Indian Airlines review by Harvey Brant
7 April 2006
Mumbai to Nagpur and only Jet Airways and Indian Airlines flew this
route in the early morning the day I was travelling. Unfortunately both
these airlines discriminate against foreigners when it comes to fares.
Although not cheap, Indian Airlines came out by far the cheaper of the
two. The flight was rescheduled to half an hour later - despite the fact
I'd only booked it a few days before departure. This was a minor
annoyance, although the airline did at least tell me in advance by e-
mail. Once on the plane, I was surprised by the amount of leg room, and
the quality of enormous and tasty breakfast. This was very welcome,
since I'd just spent the night in Mumbai Airport, and was quite hungry.
The flight took off half an hour later than rescheduled for reasons that
were unclear and never explained, and was about 20 minutes late arriving
in Nagpur. Overall not too bad, but if Indian Airlines want to woo cost-
conscious foreign customers like me on a more regular basis, then
they'll have to follow in the footsteps of their no-frills competitors
like Go Air and Air Deccan by charging us the same fare as everyone
else. Nobody likes to feel as if they're being discriminated against.
Indian Airlines review by U Naresh
18 January 2006
Delhi Mumbai business class on the rechristened "Indian". The terminal
used by IC is far more spacious and comfortable, though the basic
infrastructure has strong hints of a bad railway station. Laser printing
is now used for printing boarding passes and luggage tags. The look of
the boarding passes have changed too. Gone are the days of dot matrix
printing. Evolution is taking place I believe. The flight delayed yet
again by an hour due to ATC delays. On board an old A320 the aircraft
looked like it hadn't been cleaned. Seat pockets were full of old
newspapers and the general look was poor. On board the product remains
much the same. I was served identical food as I had been 2 months back.
No menus offered. Smiles were more apparent though. In conclusion,
airport infrastructure in India is very poor, and until this improves, I
do not believe the airlines can do much to improve. Delays are now part
of the system and those flying within India should prepare themselves
for long delays on ground and in the air too.
Indian Airlines review by Tobias Sextl
3 December 2005
Bangalore - Singapore. Check-in friendly, but very slow. The flight was
delayed by one and a half hours due to technical problems. They had to
change to another plane and could not take the normal route. Service on
board was non existant (no drinks, no meal for 5 hours flight). Toilet
flush was not working. The back of most of the seats could not be
adjusted. All in all a very unpleasant experience and I will try to
avoid this airline in the future if possible.
Indian Airlines review by U Naresh
24 November 2005
1 hour 10 minutes delay out of Delhi to Mumbai. Delays seem to have
returned to IC. Air traffic congestion and poor airport infrastructure
in India seem to be the main reason, but apathy on the part of ground
staff cannot be ruled out either. On board VT-EYF business class, the
cabin looked brighter. The aircraft is on lease - that's why! Business
cabin served by two female attendants. The senior one had a perpetual
frown and seemed to be holding back on any warmth. The junior attendant
was short in confidence and rarely made eye contact. Dinner was great,
included a salad soup, entree, and dessert. Catering done by by Taj
SATS, so I suppose the credit lies with them. Hot towels were offered
twice. Magazines and newspapers were available too. Toilet was clean but
no amenties. Landing into Mumbai was further delayed due to ATC
congestion. IC terminal in Mumbai has aerobridges, so deplaning is much
more convenient. Luggage took forever though. In conclusion, their
domestic service far exceeds their international one. I would fly them
Indian Airlines review by U Naresh
15 November 2005
On my return from Singapore to Delhi on once again an old A320 VT-EPP,
the incoming flight was late so we were delayed an hour out of
Singapore. On enquiring what the flying time was, I was informed that as
the flight was a full payload, this A320 did not have the capacity to
fly non stop to Delhi and we were to make a technical stop in Benaras,
India to refuel. So this added another 2 hours to the overall flight and
what was supposed to be a 5+ hour flight was nearly eight hours
including the delay. On board, service was cosmetically better. Seat
pitch is very poor, no amenity kits either. Food was edible,
presentation poor. If you've travelled on first class on the Indian
railways, the service and product is near identical. Toilets are
maintained in the same manner too. I cannot understand why IC would
schedule a non stop service to Singapore when the aircraft do not have
the range to fly them. It makes no sense. Unless they expect that loads
will always be light??
Indian Airlines review by U Naresh
13 November 2005
Recently flew non stop Delhi Singapore on this Indian Airlines A320
business class. Flight delayed 40 minutes due to late arrival of
domestic service from Bangalore. On boarding this 17 year old aircraft,
it looked fully worn apart and filthy. Crew grooming is hilarious - pot
belly for the male steward, a buffon for the female. The only alcohol
available was JW Black Label (in miniatures) and beer. Win, vodka,
cognac is unheard of. Service was much like a train journey. Supper was
a sandwich, kathi roll, and shammi kebab. A high carb meal. Seats do no
not recline much, and to sleep on this 5/30 flight is very difficult.
There are no leg rests either. Toilets are unhygienic with no amenities
in them. Let me also add that there is no IFE on any IC aircraft,
neither were there any magazines. It's a very boring flight. On arrival,
there is no beverage service. Just a cold towel. In conclusion, I would
say evolution has just not taken place on Indian Airlines International
service. Avoid it at all costs.
Indian Airlines review by Michael Hartmann
20 October 2005
Kabul to Delhi and return. For additional $60 each way you can upgrade
to business, with 2-2 seats instead of 3-3, and the planes (newish
Airbus) are new and wonderfully maintained, good seat pitch (I am 6'4")
and great service. Planes clean and new, food excellent. A wonderful
ride. Happy with it and far superior than the other options out of
Indian Airlines review by U V Naresh
There's definitely a "change in the air" at Indian Airlines, though there is not much change on the
"ground". Recently flew Delhi to Mumbai on their late evening flight on business class. The IC
domestic terminal is much more spacious compared to the private airline terminal. Luggage tags
surprisingly are not computer printed. They still use the pre-printed elastic ones. Check in was done
by a charming member of staff who kept insisting that IC was getting back its' old customers who had
migrated to the private airlines. Business lounge had adequate snacks, but the service is done by
stewards which resemble those from the railways. Attitude is the same too. Ground handling at IC is
poor too. This applies to both Delhi and Mumbai. The aircraft (a leased one VT-EYF) has seen better
days. On time departure and the cabin crew take over. Two female attendants (one senior and one mid
level) attended to us. The warmth and service was natural. The food was well presented and ample.
Prior to take off, there was selection of orange juice or coconut water. Boiled sweets were offered
too, followed by hot napkins. The meal was soup, choice of two vegetarian or non vegetarian entrees
(big portions), salad, yoghurt, bread sticks, Indian breads and rolls. This was followed by a choice
of Indian sweet dish or cut fruits, tea and coffee. All this while, water was always topped up.
Service was never rushed. The on board product is perhaps not as stylish or does not have the
finesse of Jet Airways, but the attitude and effort is very evident. I would rate this airline much
higher than Air Sahara, and just short of Jet. If the condition of the aircrafts improve, the
service is there to match it.
Indian Airlines review by Chris Penfold
Goa/Kochi 29thMarch returning 4th April Travelled as part of a Somak holiday to Kerela.
seats were comfortable and spacious with plenty of leg room. I'm a large chap who had no trouble
fitting in the seats, on this Airbus 320.
The meals were hot but i'm not a fan of curry for breakfast ! but it tasted OK and filled a hole.
The cabin crew were polite and efficient giving to safety demo's in both Hindi and English. The
outbound fight took off on time and the return was 30 minute late due to the late arrival of the
inbound flight but there was plenty of information at the airport which kept us updated.
was similar but I just had the drink and water.
Indian Airlines review by Tanveer Singh
Amritsar to Delhi because the ticket was very cheap.
Rs.1100 Only (around US$25). The A320 came from Sharjah therefore all passengers from Sharjah bound
flight got off. The plane wasn't clean. Nobody sat according to their respective seat numbers. I got
myself a seat next to the emergency window. I was provided food boxes at the airport only. The
packing and quality of food was low. It consisted of a Sandwich, a Sweet, a Kachori and a pouch of ketchup. The
food provided in the trains of India is far more better than that provided in IC. There was no back
cover of the seat in front of mine. There was not much of legroom.
Indian Airlines review by Kurt Müller
Being a Platinum Level member of Jet Airways' FFP, I only use IC when there is no alternative, and I
have done so twice over the last six months. Yesterday's flight IC609 from BOM to BLR again reminded
why: departure delayed by one one hour because engine(s) would not start - they towed the plane back
to a bay for repairs. During this wait, flight attendants provided bottled water upon request (but
considering almost everyone wanted water, it would have been wiser to simply come through the cabin
and hand out the bottles rather than respond to dozens of service button calls). Eventually touched
down at Bangalore at 22.52 hrs, but incurred yet another delay in being allocated a parking bay.
Finally deplaned at 23.18 hrs, and - with no tarmac transportation provided - walked some 250 yds to
the terminal. Baggage took another 15 minutes to be delivered.
Indian Airlines review by Gareth Duhig
Varanasi - DEL. Check in relatively quick, but the security checks to board woefully slow.
First row of econ seats very comfortable with good leg room. While on the ground I started to cough
& the stewardess fetched me 2 bottles of water without being asked. For a short flight we were
served a selection of very tasty hot indian snacks with soft drinks. Flight on time & baggage
handling good & friendly staff.
Indian Airlines review by D Balasubramaniam
Chennai to Mumbai. Firstly my wife didn't get vegetarian food and had to go hungry as there was no veg food left.
Then when we asked an attendant as to why they had not carried enough food, he started
abusing that IA was not charging for the food and it was being given free. He also asked us to wire
a complaint in the complaint card. We called for the senior flight stewardess who promised to give
us a complaint card and later apologised that they didnt have one. The rude and abusive attitude of
this FA make Indian Airlines a bad airline. Why do they spend so much money on
advertising 50 years of flying. Spend on attitude of your staff.
Indian Airlines review by R Ashutosh
I feel that people are expecting too much when they say the flight needs
entertainment. It's a
domestic airline! I must agree that the cabin staff were inattentive. I remember asking for a pen and never
got one until I went to the galley and discovered the stewardess sleeping! It was on a SIN-BLR
flight. Food was good. All in all it deserves a 3 star for its effort.
Indian Airlines review by F Lirtis
I resent the fact that non-Indians must pay 30%-50% more than Indian
nationals for domestic flights on Indian Airlines (and other domestic
carriers too?) This has been the case since the days of the Nehru/Ghandi
governments. It seems that India trumpets egalitarian piety and has
adopted free market economic policies - except where it hasn't. That is,
except where it suits the government to retain policies wherein they can
continue to gouge foreigners with discriminatory policies that Indians
abroad would quite rightly protest against if they applied to them.
Imagine the uproar if British Airways announced that non-Brits would
have to pay extra for the same seat and service. The geniuses at policy
level don't seem to understand the reality that it's not well-heeled
'executives' who pour money into the coffers as much as the greater
numbers of budget travellers who would take more flights if they were
fairly priced. And, to add insult to injury, the service on Indian
Airlines is surly and disinterested on the ground. We won't be taking
any more domestic flights in India until your airline policy makers
emerge from the dark ages and stop this racist practice.
Indian Airlines review by Brian Lowe
I used to fly SIN to BLR often on Indian Airlines. Indian Airlines is equivalent to a Low Cost
Carrier in US or Europe except their price. Their planes look and feels dirty. Seat pitch is tight
and service is inconsistent. Not a very high standard for an "international" airline. I'm happy
now that Singapore Airlines flies to BLR.
Indian Airlines review by K Sagdeo
IC from Mumbai to Nagpur - strange experience really - flight was delayed twice out of
Mumbai, the first delay was posted, but the second delay was completely unannounced. Fortunately
the delays were caused only because the inbound aircraft was late, but the only reason I found out
about the second delay was because I heard the airport official discussing it in Marathi! Seat
pitch was tight, but then again I'm tall for most Indians (6-1), but having just connected from the
US, I was taken aback when they served a delicious hot meal on such a short flight (1 hr 15 min),
and the attendant even woke me up from my nap to serve me! All in all the plane (A320) felt cramped
and a bit shabby but I'd definitely fly IC again (as long as it's cheaper than Jet).
Indian Airlines review by Badal Rag
I fly Indian Airlines regularly on the Metro Domestic Sectors in India. The aircrafts, mostly A320s,
are quite comfortable & have found that many of them are also being refurbished. The crew are not as
glamorous as Jet/Sahara but are quite efficient. The meals, like other Indian carriers are excellent
even on short 25 min flights like CCU- DAC sectors.
The frequent flier programme is innovative, they allow tele check in for all frequent fliers, unlike
Jet and you can check your points online again unlike Jet.
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