Independence Air Passenger Reviews and Independence Air Customer Trip Reports
4 JANUARY 2006 : INDEPENDENCE AIR CEASED TRADING
Independence Air - by A Pelletier
16 November 2005
Recently flew Orlando - W Dulles - Portland Maine. and return. I was totally excited about the
prospect of being able to avoid the horrors of changing planes in Atlanta. This airline is doing
everything right - it was a most pleasant experience from start to finish for this reluctant flyer.
I'm actually looking forward to my next flight with them. The people and the hardware were both
'comfortable'. Flying into Portland Maine has always been an expensive proposition. Independence
Air has made it easier on the pocketbook. Hope they see that people will support them - they've got
to hang in there - we're passing the word around as fast as we can. Washington-Dulles and
Independence Air made my trip a delight.
Independence Air - by Bill Johnson
15 November 2005
I have flown Independence Air over 25 times in the past year. Every
trip was an excellent experience. They set a wonderful on-time example
others should follow. When they entered the Huntsville market they
brought a breath of fresh air to a stale market. Delta and American
thought they had a strangle hold on passengers, but FlyI loosened that hold.
Independence Air - by M Restivo
I recently flew Independence Air from San Francisco to New York JFK
through Washington Dulles. I was impressed with this airline. The A319
aircraft were new and had comfortable leather seats with ample leg room.
In flight service was way above those of major carriers. Nice to see
employees trying to make flying an enjoyable experience again. The hot
towels and mints towards the end of the flights were a nice touch. First
that I have seen for a us airline in coach. I am rooting for
Independence Air and wish them the best. United Airlines executives
might want to fly this airline and take notes on the way customer
service should be.
Independence Air - by L Chandler
CRW to LAS via IAD and was very concerned with all the bankrupty
buzz about this airline. I was pleasantly surprised with the service and overall experience. The
aircrafts were new, comfortable and very roomy compared to having recently flown United, which I
found to be very cramped. With the exception of a short departure delay due to weather on the last
leg of the trip (understandable), the overall experience was very good. Only negative was no in
flight movie due to cut backs, bought a magazine for the trip back.
Independence Air - by M Linton
Wonderful experience! Flown form PBI to JFK and the agents were warm
and welcoming. I hope this airline can keep afloat from the other
"giants" because we need more low cost carriers that will offer the
superb services that they do. I have flown several carriers over the
years and personally I believe the service and attention I received
supercedes that of AA and US Air.
Independence Air - by Doug Sprei
I've used Independence Air from Washington Dulles four times over the
past several months and also have a few flights booked with them
upcoming. It's been a pleasant , efficient, and economical experience
each time. The service has been more than adequate and is delivered with
a bit of refreshing personal flair. Bookings are very simple to make on
the web and I was able to make flight modifications easily with a
customer service rep. My wife just returned from a round trip between
Dulles and Buffalo and was beaming about the experience. By contrast,
it's always a bear to deal with larger carriers, not to mention
considerably more expensive. I REALLY hope this Independence Air
survives the pressures assaulting its industry, because it's a
refreshing standout. I wish them much success.
Independence Air - by Andrew Levy
Have flown Independence Air between Dulles and ATL, GSP,
and CHS. One delayed flight (more than 60 minutes late) out of IAD;
otherwise on-time for the most part. Ticketing personnel were friendly,
and the in-flight crews offered significantly better service than their
counterparts at other airlines out of IAD. I would grade IA as follows:
ground personnel, B - ; in-flight personnel, A - ; terminal faciltiies
at IAD, A (some grade-inflation here, since the alternative, United
Express operating out of IAD Terminal G, is horrible and should be
avoided) ; CRJ fleet, A ; value for price paid for fares, A+ .
Independence Air - by Betsy Nelson
I have flown Independence Air several times from Jacksonville to Washington, D.C. with my six year
old daughter. I can't say enough about how easy this airline is to fly. From online booking of
tickets to boarding the flight, it seems they have really come up with ways to take the hassle out
of flying. It can be a bit confusing boarding multiple flights out of the same gate, but if you pay
attention, everything is fine. I love being able to gate check your bag and avoid baggage claim
hassles. Staff and crew have all been friendly and helpful. This is definitely our new favorite
airline and I hope to see them succeed.
Independence Air - by Elizabeth Jurey
Ditto Brian Cashwell's comments! 2 cancelled flights (one with no crew from Knoxville
to DC the other cancelled flight from DC to Newark} was just too much to take.
Wrecked a great weeks vacation in the Smokies. No reimbursement for extra night in DC
(did get a discount voucher for hotel) or meals in Knoxville, or extra parking in
Newark & took our lives in our hands with a Dulles Taxi driver who turned down Rt 28
the wrong way. Also, 1/2 the planes luggage was MIA when we got in to Dulles! This
was truly a Day from !!!! Will never fly FLYi again.
Independence Air - by Brian Cashwell
I recently flew this airline, and it was the worst travel experience of my life. My
wife and I got up at 6am to catch a 10:20 ATL-Dulles flight. We checked in online and
went straight to the gate. When 10:20 came around there was no plane, no crew, and no
one to tell us the flight had been cancelled because the pilot "called in sick".
When we went back through security to the ticket desk to find this out, we also
learned that they had booked up all of their outgoing flights that day and we
wouldn't be able to fly out until 4:30 the following day. We received no sympathy,
were not offered hotel or food vouchers, and were ignored by the staff who
continued to completely disappear for hours at a time from the ticket desk.
This airline absolutely did nothing to get us home for our jobs on Monday morning,
was not apologetic, and just did not care about our situation.
Independence Air - by James Ward
I recently flew on Independence Air out of Raleigh-Durham Airport to Washington
Dulles. The flight was very inexpensive and even though we departed on time, we arrived about 10 to 15
minutes early. Even though the flight attendant just happened to pass right by me when offering
refreshments and seemed to get an attitude when asked a question the overall flight was OK.
Independence Air - by Anna Rowe
Washington DC to Jacksonville. Waiting at the gate is not to be recommended if
you're there for more than 30mins, although you might need to be there much earlier
if you want a seat! 6 flights were being boarded simultaneously, so had to make
numerous checks that I was actually boarding the correct plane! The plane was comfy,
and leg room certainly wasn't bad. I'd prebooked a seat, which unfortunately was
opposite the toilet - not normally a problem on short flights. But, the flight was
delayed for 40 mins as we were waiting for a pilot from another plane! The seat next
to me was empty so left plenty of room to spread out on. Refreshments were offered,
almost a novelty on 'budget flights' (especially as i'm from the uk), and a choice of
snacks. Despite the late take off, we only arrived 10 minutes late. Would recommend
flying with them, especially if you get a special offer on the flight!
Independence Air - by Martin Mitchell
Independence last week from Newark to Washington Dulles for only 100 US Dollars return.
Cannot speak too highly of their in flight service - free drinks, a snack and sweets with the added
bonus of a hot towel at the end of the one hour flight. The flight attendant on each leg was very
friendly and had a personal word for each of the passengers - despite having to serve the entire -
albeit small -plane on their own. This is how low cost airline travel should be!
Independence Air - by Gary Moore
I have flown Independence Air about a dozen times in the past few months, mostly their CJR service
from IAD to points in the Carolinas. Each has been a very positive experience. The ground and
flight crews are friendly and efficient. The cabins clean. Most impressively, the costs are
Independence Air - by P Geaneas
Roundtrip between Washington Dulles and Orlando on their new Airbus 319.
Service was outstanding. Seats were very comfortable and roomy. Flight attendents were very
friendly. Wonderful flight - Rest assured that I will use Independence Air in the future.
Independence Air - by F De Salvo
My husband and I just returned from a weekend trip from ATL to Washington. The
last minute fare was hundreds less than any other airline; even with connections. We found the
onboard service second to none. In fact, we had recently travelled from ATL to ORD on Delta in
First Class, and thought the service was better on Independence. The fare structure is simple and
easy to understand, the planes clean and new, and the staff exceptional. We sincerely hope that
this one can survive and be a much needed alternative to the old-line carriers.
Independence Air - by Adrian Leung
A wonderful airline -- just flew them between JFK and ATL via IAD. The ground agents are friendly
and helpful, and on my return, I asked about taking an earlier flight, and it was done within
seconds, and the agent even changed my connecting flight to one earlier flight. The F/As are great,
especially Cheryl on my JFK to IAD, and Chanel on the ATL-IAD flight, and on the longer flights,
there was a beverage service with assorted snacks -- Sun Chips, cookies, pretzels, and cereal bars,
as well as mints and hot towelette (moist napkin). The aircraft was very nice with blue seats and
definitely most legroom that a CRJ can afford (I just flew American Eagle EMB-135RJ and noticed that
difference on the legroom between Indi-Air and AA). I wish them luck and just booked myself on
their inaugural IAD to Tampa flight on their new A319s.
Independence Air - by M Moore
This airline deserves to succeed. I flew them as a last-minute alternative when my baby niece got
sick and scuttled a drive from Washington DC to eastern North Carolina. A last-minute roundtrip
airfare from IAD to RDU cost about USD 91.00 after taxes and fees (including a new-member iClub
discount of USD 25.00). Amazing. The terminal renovations at IAD are attractive and interesting.
The indigo leather seats on the planes are comfortable and have plenty of legroom. The staff were
friendly, enthusiastic, and helpful - especially at RDU. Presently Independence's fleet comprises
CRJs: the overhead bins were too small for my carry-on suitcase to fit, but checking it planeside
ended up being a snap. I got the sense that as a newly independent carrier, they're still working
out occasional glitches (for example, the FA on the return trip to IAD said "We at Unit- umm,
Independence Air want to thank you..." etc) bit overall I was tremendously impressed. Convenience
alone makes this airline a lifesaver for East Coast travelers, but if Independence can continue to
provide this level of service (price, frequency of flights, staff attitude, on-time performance) as
their route network expands, their competitors are toast.
Independence Air - by Danielle Shields
I recently flew on Independence Air out of Washington Dulles
Airport to Boston Logan. They are a new carrier in Washington DC.
I was mostly impressed with my experience on the flight. They did have some minor glitches in the
gate area, it seemed to be related to confusion over how the computer systems worked.
But the airplanes were very nice~ I think they were brand new- with very bright purple seats. All of
the pilots and flight attendants were very nice, and they made me feel welcome. Also the recorded
safety announcements were done by Dennis Miller and Chuck Berry. Definitely out of the normal.
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