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Icelandair Passenger Reviews and Icelandair Passenger Trip Reports



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Icelandair Customer review :  9 November 2012 by A Gold    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Unexpectedly good flight especially for the price. On Red eye flight were provided pillow and blanket. Kids under 12 got free meal, free headphones and a coloring book. Multiple trips of the beverage cart. Excellent entertainment options, although one of our screens didn't work on the return flight. Would absolutely travel with them again.



Icelandair Customer review :  8 November 2012 by Fang Jun    (China)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-KEF. B757 was almost full. Seats comfortable, complimentary beverage served. I bought one box of chips and a can of Icelandic beer. Very good flight. No delay, no complaints. To enjoy the IFE, you should buy a headset.



Icelandair Customer review :  5 November 2012 by E Hyatt    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris-Reykjavik-Denver was pretty nice. Seats were as comfortable as any other airline in Economy, flight attendants were helpful and friendly (blankets were offered, they brought around water and juice, had lots of smiles, etc.), planes were clean and flights on time. I'll agree that the queuing area in Reykjavik left something to be desired - not much room, lots of planes leaving at the same time, short on restrooms and water fountains. The in-flight entertainment had a lot of old programming but there was plenty of variety and we enjoyed seeing things we'd missed the first time around anyway. We had a good experience and really loved getting from Paris to Denver with only one plane change.



Icelandair Customer review :  3 November 2012 by Bill Donovan    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KEF-MUC. Pleasant flight, good food even though you had to pay for it. On time boarding and a very clean aircraft. Seats were comfortable and the departure was at a civilized time. The in-fight entertainment was a good selection although they could choose more recent films and a wider selection of series episodes. Over all it was a comfortable flight and was on time for a connecting flight with Emirates.



Icelandair Customer review :  26 October 2012 by Petri Hottola    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Helsinki-Seattle and New York-Helsinki, via Reykjavik. Experience was a pleasant surprise. The seat was more spacious than expected, service good both at airports and on board, the flights on time and well timed for my connections to Anchorage and from San Juan. The menu was interesting and to some degree compensated the lack of inclusive service on board. The main downside is the waste of mileage points on legs with no codeshare with OneWorld or Star Alliance, but the easiness of the transits and the price of the flights nevertheless made this an overall good deal.



Icelandair Customer review :  12 October 2012 by M Hashem    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I paid almost 40% more for a premium economy for a flight from NY to Paris. Although you may have slightly more legroom, the seats are not any more comfortable, ie. you have two choices of seats where the back of the seat does not recline at all or where the armrest cannot be lifted, therefore, if the seat next to you is empty, you can't stretch out. I truly felt deceived. As for the food service, this is the worst. More specifically, the food service includes giving you a menu of items to choose from, example, a sandwich or oatmeal. It's not your ordinary airline meal which includes a complete meal of a starter, main course and desert. This was an international flight.



Icelandair customer review :  1 October 2012 by Shaun Rockett    (Canada)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BOS-KEF-MAN. LHR-KEF-BOS. All flights on time. Consistently efficient service and tentative flight attendants. There is a wide selection of movies on the IFE system. Comfortable renovated cabins with leather seats. Prices or Buy on Board are reasonable and the food is good quality. No problems and will fly with them again.


Icelandair customer review :  19 September 2012 by J Dunn    (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

MAN-SEA worst flight ever. Service was horrible, no blankets was provided unless requested. Staff rude, unless you needed to buy something. Food is not provided, you can buy it from them and the choices was poor. Aircraft was small and uncomfortable. Entertainment system contains music/movies of a decade ago. They do provide complementary drinks such as juice and water. While they serve you your complementary drink, a napkin that states that 1000 years ago, a native Icelander went to America and coffee, tea, and soda were not complementary - effectively slapping their customers in the face, namely me. I would never recommend it to anyone.


Icelandair customer review :  17 September 2012 by P Davies    (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

One of the worst airlines I have flown with in over 20 years. Terrible reliability, and most staff poor at customer service to the point of rudeness. Shame they have virtual monopoly on visiting this wonderful country. They do not appear to have enough planes to cover their routes, so delays on one flight cause knock on delays on other routes. Particularly bad delays at KEF airport.


Icelandair customer review :  1 September 2012 by A Randolph    (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Washington DC to Paris (with layovers in Iceland) and then returned from London to DC through Canada. It was the worst flying experience I've had. The airport is small with only 2 toilets per sex and only one sink. On top of that, they had 3 major flights departing at the same time, leading to long lines of people waiting to use the restroom. They also had very few chairs in the waiting area, so most people were standing or waiting on the ground. No free food on the flight - not even pretzels. They do not turn on the air- conditioning while boarding the plane, so it's incredibly hot and uncomfortable. On top of all this, they gave us no notice that we would have to go through customs upon landing in Canada and then go check back in to another airline. Our tickets did not mention this at all. They only gave us a 2 hour layover to complete all these tasks. We almost missed our flight and we were so rushed, our luggage did not make the flight. It was an absolutely awful experience. It is not worth the cost savings.


Icelandair customer review :  29 August 2012 by D Anderson    (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

What Icelandair executive came up with the bright idea of having four different Icelandair flights (Denver, NYC, Boston, and Minneapolis) all board from the same narrow, overcrowded, and largely chair-free little wing of the Reykjavik Airport within 15 minutes of each other? What a mess. When we left the airport on Sunday, boarding lines for Denver crossed the boarding lines for NYC which crossed the boarding lines for Boston and Mpls. All unbelievably poorly planned.


Icelandair customer review :  24 August 2012 by R Barter    (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

YYZ-KEF-GLA - left an hour late so had only a 20 minute connection, but KEF is so compact it was not an issue as the connecting gate was adjacent. Eat before you fly as food onboard costs extra. 757 not the best aircraft and flight was full. MAN-KEF-YYZ on the return. On the KEF-YYZ I was impressed that the flight director announced that a severely allergic passenger was onboard and asked that nobody eat nuts. They also did not serve any menu items with nuts. As the parent of a severely allergic child, I was impressed at the level of care. Really great flight crew on all flights and the seatback entertainment has 45 movies, lots of TV shows and some local Icelandic music and media also.


Icelandair customer review :  23 August 2012 by Sally Lee    (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We flew from Iceland to Denver. Impossible boarding situation. All passengers board at the same time. Complete chaos. To top it off they boarded two other flights right next to each other at the same time. Seats very uncomfortable. Good price, but overall not worth the savings. Cabin service spotty. Don't think we will try them again.


Icelandair customer review :  22 August 2012 by S Harris    (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Boston to Bergen, Norway and then back from Stockholm. The flights were on time, the cabin staff professional, pleasant and capable. We were in economy class and the food was good and reasonably priced. Cabins were clean and inviting. There was an excellent selection of entertainment that our teenage children enjoyed. I will fly Icelandair again whenever our plans call for travel to Scandinavia.


Icelandair customer review :  17 August 2012 by K Shore    (USA)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Worst airline I've travelled on, especially given the amenities and services usually provided on International Carriers. Any discount that appears up front is not worth it. They do not provide any food onboard as part of the price. You must buy all food on board if hungry - delivery service is archaic and slow, and usually food options are limited. Food onboard is overpriced as well. Online check-in from our hotel was difficult, and in the end, we gave up, and used the old fashioned check in at the airport. I appreciate Iceland promoting itself through its airline, but this is a disservice. Inflight entertainment is very limited as well.


Icelandair customer review :  15 August 2012 by G Norman    (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

OSLO-KEF-YYZ one way on business class. I have flown Icelandair before so knew what to expect. Their business class across the Atlantic in August was cheaper than star alliance economy! Flights on time, service excellent. We had two small kids and staff were great with them. Food good and has improved since I flew with them a year or so ago. They are a good value transatlantic option that can be inconsistent but are a good option. Transiting Keflavik is a bit unique and weather dependent but still more pleasant than CDG, Frankfurt and Heathrow. I fly often and Icelandair has gone up in my book while the other have gone down.


Icelandair customer review :  15 August 2012 by C Kim-Nestaas    (Norway)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The airline changed my confirmed window seat to middle seat without notification at the last minute as we were entering the plane. When asked why, they stated that it's their policy to have family members seat next to each other without spaces in between. When asked another flight attendant, they verified that there is no such policy. It turns out that a couple occupied our window seat and the seat next to it, so it was obvious that they reassigned the seats so that another couple can sit together. When we contacted the Icelandair customer service, they only returned with an automatically generated message without any explanation. Even if we had reserved these seats 6 months in advance, they claim that they don't guarantee the seating.


Icelandair customer review :  8 August 2012 by J Douglas    (Scotland)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

GLA-YHZ, YYZ-GLA. Outbound flights on time. No seatback TV on 3 of our 4 flights (only on Toronto - KEF) but loan of PSP offered instead. For some reason one of our pre-booked seats on flight to Halifax had been given away. Check-in agent at Glasgow said she couldn't access seat-map, but when we queried this she suddenly was able to access it. We were given seats together elsewhere on the plane. Online check-in not available to FI to/from Canada Flight from Pearson left 1 hr late due to a late change of runway in poor weather. We were the last pax to make it on to the flight to Glasgow. Very slow security checks in Keflavik - more lanes needed. In fairness, they did announce on tannoy that connecting flights to LHR and GLA were being held. You don't go through security at KEF from Europe to N America, only on return. I wouldn't count on being able to buy a book etc at KEF as shopping facilities are pretty limited. Staff were pleasant on all flights, and baggage delivery was pretty quick.


Icelandair customer review :  1 August 2012 by Mark Donaldson    (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium Economy

Flew Dulles to Helsinki on July 4, and returned from Bergen to Dulles on July 25. Was very impressed with all aspects of service. Flights were on time, everything on plane worked, all support staff and attendants were friendly and personable. Saga economy class was great, empty seat between us as promised, tried a little bit of everything from food menu and enjoyed the free beer and wine. We are already thinking about when we will fly back to Keflavik on Icelandair to visit for a couple days!


Icelandair customer review :  25 July 2012 by Paul Davies    (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Just returned with my son from a short break in Iceland. Its a wonderful place with nice people, but badly served by its airline. Flights there and back delayed due to lack of available aircraft/late arrival of incoming flight, and waiting for the return leg from Iceland there were constant airport announcements of badly delayed Icelandair flights to destinations all over Europe for the same reason. Surely a logistics problem that could be resolved. Terrible staff on flight out, lovely staff on return, so some people in the company do know about customer care, but culturally and corporately this is not embedded.


Icelandair customer review :  25 July 2012 by Andrew Higgins    (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

We travelled out to Iceland in April 2012. On the way out the aircraft was nearly full, however Icelandair had made good use of the seats available. Unfortunately this could not be said on our return trip. We had booked in online and given seats near the front of the aircraft. The flight was called and we gave our tickets to board. The lady said we had a seat change. We got our seats where a gentleman said the seat between us was his! What made me upset was the aircraft was full. Instead of moving people around as in the first flight, the first of 10 row had only 6 people in it. Know the front 2 rows of seat are bigger, however the remaining seat were the same size with only a curtain as separation, which can be moved. Icelandair need to have a think about all its passengers comfort.




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