Icelandair  Passenger Reviews and Icelandair Passenger Trip Reports    an official 3-Star Airline   Add your Icelandair Review   Icelandair detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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ICELANDAIR customer review :  24 September 2009 by S Colker   (UK)

LHR-KEF return. Outbound on a refurbished 757, with good IFE. Didn't eat any food, but drinks service was good. Staff polite and courteous and arrived on time. Inbound flight on older larger 757, drinks service a little slower, with no IFE, but only a short flight. Again, staff courteous and even arrived into LHR half an hour early. All in all, a good experience. Would definitely travel with them again.

ICELANDAIR customer review :  15 September 2009 by Randall Lowry   (Canada)

YYZ-KEF, KEF-OSL; ARN-KEF-YYZ. Outbound flight to KEF about 60% full on new style 757 - we found economy seating comfortable. Crew professional and courteous. IFE only had a couple of movies available. KEF-OSL a few days later was delayed one hour due to mechanical problem with lavatory sinks. Communication about the delay was not good at the gate but was explained after we boarded. Old style 757 was half full but not as comfortable as new ones. There was a note on the menu that said after September 2009 all aircraft in service would be the refurbished type. ARN-KEF and KEF-YYZ on the return almost full in economy but only 3 passengers in Saga-Economy Comfort section from ARN to KEF. Check-in was very prompt and courteous at YYZ, KEF and ARN (SAS counter). Had a middle seat in economy from ARN, was surprisingly comfortable, did a quick measurement and found it was at least an inch wider than window or aisle. IFE worked on both return flights. Maps were great, not sure why they never seem to work on Air Canada. Bought a vegetable wrap that was only OK. All the North American flights seemed to be busy ex-KEF that day so international departure area was crowded but functional. Icelandair did a good job getting everybody boarded promptly and at KEF at least it doesn't take long from push back to take off. If you are going from North America to a European destination that requires a flight change anyway and the Icelandair price is right, or if you have time to take advantage of the free stopover in Iceland we would recommend that you consider Icelandair. They seem like an experienced and competent operation with a primary focus on getting you to your destination safely.

ICELANDAIR customer review :  15 September 2009 by B Schneider   (USA)

Saga Class JFK-KEF-OSL (with Finnair Connecting Flight to HEL). Seats similar to recent US domestic business class. JFK check-in with BA ground staff and professional. Full flight to KEF. Onboard service professional and food excellent. Lounge in KEF had a nice spread for breakfast - not the biggest of lounges, but nice artwork. Flight to OSL on time and again good food. Very empty Saga Class, so we could spread out. Connection to Finnair for the last leg, also on time. However, the food was a step down (I really like Finnair and only say this in direct comparison to the previous two flights). All my bags made it in one piece.

ICELANDAIR customer review :  2 September 2009 by Barbara Lange   (USA)

Economy class MSP to KEF to LHR. Airplane was clean. FAs were nice going, not as attentive on the return but helpful when asked. Icelandair does a great job with kids - free headphones, kids meal and postcard that they mailed for us. Food was fine, relatively healthy and how much do you really need? Ten year old loved the touch screen. Flights on time. Brought my own headphones for the return trip and watched a great movie. Pillows and blankets were free and adequate. Nice airport in Iceland with good ground transport. Would not hesitate to use them again. Hope to spend more time in Iceland next time.

ICELANDAIR customer review :  30 August 2009 by Michael Little   (Australia)

London-Keflavik return in B757-200. It's best to compare Icelandair Economy class with low- cost carriers- airline operates reliably, seat pitch is comfortable, and you (eventually) get a soft drink. The boarding process at Keflavik was a bit chaotic - a long walk to the gate, and then two separate queues to negotiate before you get to board.

ICELANDAIR customer review :  21 August 2009 by P Black   (New Zealand)

Keflavik to Copenhagen. Disappointed on the poor selection of overpriced food. They have the nerve to charge 2 euro for a cookie and 9 euro for a small sushi set. Headphones are not free, pay 3 euro for those. Overall they give the impression of a cold, professional penny pinching airline that regards customers as cash cows.

ICELANDAIR customer review :  30 July 2009 by Kate Juhl   (USA)

My husband's bag never made our flight from Boston to Reykjavik back in June. Not only did he not have his bag for our entire 2-week European vacation, it is now 5 weeks later and his bag is still nowhere to be seen! Last we heard it was "somewhere in Italy," which was not even remotely near where we went on our trip. It is impossible to get any answers when I call. I wait 10 minutes to even speak with a representative and then they simply take my information and promise to call back - which never happens. Meanwhile, my husband has been without the majority of his wardrobe for 5 weeks - and no compensation to replace his clothes.

ICELANDAIR customer review :  27 July 2009 by Chris Roe   (UK)

KEF-MAN on a B757. Flight on time, plane clean and comfortable and crew were smiley and helpful. Food could be purchased and looked relatively appetising. Soft drinks complementary and alcohol at £3 for a wine, beer or spirit. Headphones supplied free of charge. All in all, very good value for money.

ICELANDAIR customer review :  17 July 2009 by A Hitt   (UK)

KEF-LHR. We experienced problems from start to finish. Icelandair managed to mess up our tickets in the beginning and then had the audacity to make us pay for the changes to take place. The employees of Icelandair are arrogant and rude. They have no concept of customer service and think that they can speak to you however they want to. When we given our boarding passes at KEF, we were given the wrong ones (to Copenhagen instead of LHR!) and then had to queue again to get them reissued. The flight attendants were unhelpful - don't expect a smile from any of them! Icelandair make you pay for headphones, pillows and all the normal things that you would expect from a good airline (IcelandExpress did not charge for these things). When I wrote my letter of complaint, issues that I raised were completed disregarded and instead I was patronised. If I were to travel again to Iceland, I would use Iceland Express - customer service was much better and it is much better value for money.

ICELANDAIR customer review :  5 July 2009 by S Potts   (UK)

LHR-KEF-LHR Boeing 757s. I knew not to expect a full service airline and so brought my own food and headphones. The aircraft looked as if they hadn't been fully cleaned as there were crumbs on the floor. The seats were hailed as being newly designed for comfort, but they were the least comfortable seats I have ever sat on. There seemed to be no cushioning in them at all! IFE was very good . The cabin crew was professional but not really friendly - until I spoke some Icelandic, then it was all smiles. Overall, Icelandair is fine as they get you there in one piece and the fares are comparable to most European one way flights (it's not like you have much choice from the UK anyway, as the "budget" airline charges similar fares). One good thing is that they let you choose your seat when booking, even in economy class, and you can change it again when you check in online. I recommend checking the Icelandair website thoroughly before booking, thereby knowing what you're getting so you won't be disappointed.

ICELANDAIR customer review :  5 July 2009 by N Jenkins   (USA)

LHR-KEF-YYZ return Saga Class. Quick check in, lounges good , polite attentive service, good food, enjoyed the extra leg room. Very reasonably priced ticket and happily fly with them again.

ICELANDAIR customer review :  23 June 2009 : by P Katus   (Croatia)

Amsterdam to Reykjavik and back. The flight was nice, plane was new and clean. The staff were OK (not too friendly but not rude). Surprised not to be offered at least a snack at the three- hour flight. We got nothing except for a drink. They offer sandwiches for 5 euro but those were not good at all.

ICELANDAIR review :  17 June 2009 : by Francesco Lulli  (Italy)

CPH-KEF and KEF-MXP in Saga Class. E-ticket confirmation stated that check-in desks would open 2 hours before departure but the helpful SAS agent at Kastrup checked me in 5 hours ahead. Boarding done by seat rows, but come row 21 they announced "ALL passengers can board now", resulting in a huge queue all the way from the gate to the aircraft, with a throng of people packed inside the jetway bridge, not able to move. Saga Class seat adequate for a 3 hour flight; a bottle of mineral water handed over while waiting for pushback. After take off, a packet of pretzels and drink offered. I had champagne, it came in a 25 cl bottle with a plastic cork (it was the same brand that AF serves in Y class on long haul flights, really nothing too exciting but you could have as much as you wanted). Dinner was some very tasteless fish with potatoes and vegetables, there was no other choice and I was quite disappointed. IFE was quite good for such a short flight but it had to be rebooted several times. FA's basically disappeared after the meal service and looked professional but uninterested. KEF-MXP a better experience overall - boarding was smooth, for lunch there was a choice of lamb or fish - one of the best meals I had on an airplane. The wine was also very good, a strong red from Catalunya. FA and purser constantly keeping an eye on passengers, asking us how we liked the meal, whether we wanted more drinks, offering blankets, extra pillows etc. I have no major complaints and enjoyed the extra legroom in Saga Class for a very reasonable price difference.

ICELANDAIR review :  29 May 2009 : by J Rizzo  (USA)

AMS-KEF economy and KEF-MSP economy comfort (premium). Check-in at AMS is with SAS. Completely rude agent. I asked if I could upgrade to Saga and her response was in a very snotty tone - "why would you want to do that?". Being that she already had my luggage, and I really needed my clothes in Reykjavik, I let it go. Seats were uncomfortably narrow and barely reclined. The most uncomfortable "new" seats I've ever experienced - be prepared for squeezing in and a very uncomfortable flight. Even budget airlines in the US have much more comfortable seats. KEF-MSP was in premium economy. Icelandair website clearly states that economy comfort class is 2x2 seating - it's 3x3 with the middle seat as a tray. Same uncomfortable narrowness with an inch or so more of legroom. The only reason why I paid the extra (double) amount for economy comfort was for the 2x2 seating. I was not the only one on the plane expressing my displeasure to the cabin crew. But they couldn't do anything because the Saga class was filled with the pilot and co-pilot's families. Whom they repeatedly came back and talked with during the flight. On top of that they even allowed 2 kids to sit unattended in row 8, and exit row during the flight. They were part of this "family" gathering who apparently didn't like their plush Saga seats. I sent a letter to Icelandair regarding my experience and got a bunch of apologies, but no satisfaction. They even claimed to me that their economy comfort was designed to be 3x3. Then why does Icelandair website say 2x2? It's really a shame that Icelandair is the only airline offering service to Iceland from the States. Iceland is such a beautiful place. But until another airline offers service, I will not be going back to Iceland.