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Icelandair customer review :  12 September 2011 by C Rock   (USA)

My family went on a cruise from Stockholm. Flights from Los Angeles-Seattle, Seattle-Reykjavik, no problem, Reykjavik to Stockholm had big problems, 30 mins after boarding they came onto the speaker saying we all need to get our stuff and get off the plane, we do not have a flight crew for today. No one knew where to get our luggage, how to rebook or when the next flight was. 3.5 hrs later we had our luggage and a new flight the next day. After arriving at hotel we found out we would have to pay for the hotel. This is extremely poor service considering the price we paid for our tickets.

Icelandair customer review :  8 September 2011 by D Hufford   (USA)

Booked Economy Comfort Dulles to Heathrow for a very good price. For that we got Business Class boarding, check-in, free bag check, entertainment system, beer/wine/champagne, meals, snacks and access to Business Class lounges at all airports. They bump you forward as Economy seats oversell, so two of four legs got bumped up to Saga class seats, though Economy Comfort seats were fine. No elbows in your ribs like regular Economy. Generous leg room. Flights all arrived within 15 mins of schedule, service attentive and mostly happy. Entertainment system was problematic outbound, fine on return. Boarding in Iceland was a bit chaotic and uncontrolled.

Icelandair customer review :  6 September 2011 by A Johansson   (Sweden)

Sweden to Washington DC return. Tickets were cheap, however you don't get any food during the flight, everything has to be paid for. On my return our flight was cancelled due to technical difficulties. Things were chaotic and there didn't seem to be a plan to deal with this. I was forced to stay for 48 hours extra at a hotel. The support were not located at the Dulles airport so they couldn't help me with my hotel accommodation. They only had one flight out from Dulles each day so their local personal arrived around 3pm. Yes it's cheap but if something goes wrong expect to have some extra trouble. I have now learnt that there is a big advantage of travelling with a big airline or at least airlines that have more than one flight each day at the specific airport.

Icelandair customer review :  31 August 2011 by K Anderson   (UK)

Our tickets were very expensive for the service we received. For four hundred pounds per ticket for the 2.5 hour flight from London Heathrow-Reykjavik, I expect a free meal, drinks and a working entertainment system, as well as a more generous checked bag allowance. Inflight entertainment didn't work on my monitor despite multiple re- starts. There was nothing to distinguish Icelandair from a more budget competitor. Keflavik airport is beautiful but badly designed - you check-in on the ground-floor, go through security on the second floor, duty free on the second floor, passport control down to the ground floor, queue at the gate on the ground floor, and then go to the second floor to board.

Icelandair customer review :  26 August 2011 by D Chiasson   (Canada)

Halifax to Reykjavik to Paris return. Meals were good quality and I was able to get an empty row. Service was extremely friendly and helpful. This airline is great for those who need to save money but still want a pleasant voyage.

Icelandair customer review :  17 August 2011 by John Owen   (UK)

Minneapolis to Manchester via Keflavik in Saga Class. Legroom very cramped, should be advertised as Premium Economy. Menu choice not is not inspiring. Priority boarding in Minneapolis was just a scramble so why pay extra money. Disembarkation at Manchester was a total shambles with the gate agent insisting that Glasgow bound passengers disembark first for a security check. She was shouting causing lot of pushing and shoving between the airbridge and aircraft. Even the flight attendant looked shocked.

Icelandair customer review :  15 August 2011 by A Merchant   (UK)

Flew Toronto to Manchester via Keflavik. Staff were friendly and leg room was adequate in Economy Class. I didn't like the lack of free food on the flight from Toronto, so had to sustain myself on tea and coffee. The flight from Keflavik to Manchester wasn't too pleasant with no communication or apology for the delay from staff. We started boarding 15 mins after the scheduled departure time. Icelandair does have a budget feel for a national carrier and would avoid using again.

Icelandair customer review :  10 August 2011 by Julie Everett   (USA)

Economy plus on Icelandair. We were highly disappointed with our seats, service and poor attitude of most of the flight attendants. Our seats were right by the door and bathroom. I would have been better off back in Economy and saved the money.

Icelandair customer review :  6 August 2011 by David Webster   (USA)

My wife and I travelled Boston to Oslo. The total trip consisted of 4 segments via Iceland, two each way. At check-in and on each succeeding segment we were reassigned to different seats and were unable to sit together. It was very disappointing.

Icelandair customer review :  4 August 2011 by I Perry   (USA)

SEA-KEF-HEL return. First leg (SEA-KEF) was okay, no free food provided, luckily brought my own headphones but at KEF there was a strike and ended up being delayed 11 hrs. No help at the airport, and another airline took me to HEL. On the return I was assured by Icelandair that another strike going on would not affect my flight. However at the airport I was re-routed from HEL-YYZ, then to YVR and then to SEA. Was home 24 hrs later than scheduled.

Icelandair customer review :  27 July 2011 by J Hartman   (USA)

5 of us flew SEA-KEF-CDG return. Our return flight out of CDG was (originally) delayed due to a problem with the plane. The passengers were given no information and told to go to a hotel at CDG where they fed us. 7 hrs later we were told to go back to the airport, re-checked our bags, went through security and waited there until midnight at which time we were told the flight was cancelled. Back to the hotel, woke at 6.30am went back to the airport where complete chaos ensued. There was 1 Icelandair employee trying to make plans for 150 passengers to get to a variety of destinations. Anyone who wanted to leave had to run around CDG trying to find seats with other carriers. The 5 of us left France 48 hrs after our original flight on two separate carriers. Icelandair has no employees on the ground (that we saw) in Paris. They out source ticket/bag handling to a group which is ineffectual and cannot help you.

Icelandair customer review :  20 July 2011 by Peter Hansen   (USA)

Icelandair to Scandinavia, departing from JFK connecting in KEF for STO and then from CPH-KEF and KEF-JFK, all Saga class. We took advantage of the free stopover in Iceland on our way back. I have only one complaint and that is that the departure hall in KEF crams several gates into a small area with almost no seats. Saga class is quite comfortable and the level of service was excellent. The cabin crew was friendly and attentive without being intrusive. The seats are not lie-flat and don't even recline very far, but they are spacious and comfortable. The food from JFK-KEF was quite good, from KEF-JFK I had the sushi which was ok. In-flight entertainment was decent, although there were quite a few commercials for various Iceland tours. I wouldn't choose Icelandair for business travel, it's hard to get any sleep as the flight to KEF is somewhat short and the stopover consumes time. But for leisure travel to Europe, I would recommend Saga class for value-conscious travellers.

Icelandair customer review :  19 July 2011 by J Wu   (USA)

The trip from JFK-KEF was uneventful, other than the fact that I requested for my monitor to be reset twice to no prevail. It was our trip home from CDG that made it the worst trip ever. After everyone boarded the plane, we were told to take all our belongings and get off because of some problem with the plane. We waited for 1hr to find out flight was cancelled and we needed to pick up our baggage. Only problem was no one told us which carousel to go to and of course we waited another 1hr before we saw the luggage coming out. No one from Icelandair could be found; instead they sent us to the Alyzia counter to book another flight home. We weren't given any information other than that we would have to stay the night there. After staying 24 hrs at the airport we finally booked a flight that was departing in 1hr, only to find out that we weren't allowed to check in at such short notice. All in all, we waited at the airport for nearly 48 hrs without anyone ever giving us any information.

Icelandair customer review :  19 July 2011 by Derek Salter   (South Africa)

Seattle-London via Keflavik. Both flights on time, both v full and both flights in Economy. Despite that seats were comfortable and personal TV system good. Staff pleasant and v helpful. A convenient and cost effective way between USA and UK especially if travelling one-way only.

Icelandair customer review :  15 July 2011 by Rajan Parrikar   (USA)

SEA-KEF in Saga Class. We had to share the British Airways Business Lounge at the Seattle airport. Boarding was on time and the 757-200 cabin was clean. The flight attendants were warm and friendly without being intrusive. Saga class seats are not lie-flat, but have a good width and recline to make the 7 hrs flight comfortable. IFE was more than adequate. Service and food were top notch. All in all, an excellent flight.

Icelandair customer review :  13 July 2011 by Mark Ackery   (USA)

Flew IAD-KEF-LHR in Saga class. IAD check in was ok, long time to wait until somebody turned up. A sign to say what time check in would open would be great. Flights and crews fantastic, friendly, chatty and attentive. Food excellent and I will never hesitate to fly Icelandair again. Saga lounge in KEF is excellent and the Virgin lounge in IAD is very comfy with great staff.

Icelandair customer review :  13 July 2011 by Allison Campbell   (USA)

We flew roundtrip from Seattle to Glasgow on Icelandair. We had to stop in Reykavik - (KEF) both ways. What they don't tell you is that they have no seats at the gates in this airport. Everyone stands around in a crowd. Not good if you have a bad knee. It was raining at KEF, but we were unloaded down steps in the rain and walked across the cement runway getting soaked on the way. Also, their care of luggage is horrible. Luggage was unloaded in the rain, with no cover to help protect it on the trams. At the conveyor belt, there were items falling out of the suitcases, because they had opened them to check, but did not fully zip the luggage closed. People complained their luggage did not show up. The attendant from Icelandair stated all luggage was done. My daughter got on the side and looked down the conveyor. She pointed out to the attendant that she could still see 10-12 suitcases down there. Only then, did the attendant start the conveyor again! Thanks to my daughter, a dozen people did not have to fill out forms. Also, I hope you are slender, because the seats are much smaller than on American carriers, If you want to sit close with your sweetie, you're out of luck because the arm rests do not raise like on Delta.

Icelandair customer review :  1 July 2011 by Sandra McDonald   (USA)

BOS-KEF-BOS. Overall, I can't complain. It was a fairly decent experience overall. Both outbound and return flights left and arrived on time. Seats were decent. You have to buy your own food on board in the Economy cabin. Economy cabin staff were reasonably attentive. Inflight entertainment screens were available but I can't comment on them since I didn't use them much. The one bit of trouble I had was that I had flown into Terminal E at BOS on another, non-codeshared airline in order to connect to my Icelandair flight. There were no Icelandair check-in kiosks in this area (behind security) and no agents, so I could not check in for my Icelandair flight. I tried calling the airline phone but could not reach anyone. An agent finally showed up at the desk about an hour before boarding time. I was able to check in for the flight but because of the late time, my seat assignment got mixed up. Things worked out OK, though.

Icelandair customer review :  25 June 2011 by J Hayes   (USA)

Flew AT-KEF via IAD. Luggage checked through to KEF. We checked in DC with the Icelandair gate agent and were told the luggage was "in the system". Now we are in Reykjavik ready to leave for 2 weeks and we still have no luggage. Does Icelandair care - no! They said when it turns up it turns up. Thanks Icelandair. And we were flying Business Class.

Icelandair customer review :  25 June 2011 by S Blan   (USA)

Flying SEA-London. Icelandair changed mine and my husband's seats (without notice - so instead of siting by each other for a 7 hr flight we are seated by strangers. Sort of defeats the purpose of Comfort Economy.

Icelandair customer review :  16 June 2011 by M Hunt   (UK)

I bought a ticket to fly from Manchester to Seattle via Iceland. Less than 24 hours prior to my departure I was informed by my travel agent that my connecting flight had been rescheduled and I would have a layover in Iceland for 24 hours - if I were to stay in a hotel this was to be at my own expense. I had booked through a travel agent and she was able to reschedule me on a KLM flight instead, she also secured my refund although it took 6 weeks to come through. Icelandair were unapologetic and absolved all responsibility saying it was their prerogative to reschedule the flights. I make this journey 2-3 times a years and would be reluctant to risk them again.

Icelandair customer review :  11 June 2011 by Rajan Parrikar   (USA)

SEA-KEF, B757-200 in Business class. Icelandair use the British Airways lounge at SeaTac. The seats onboard were wide and comfortable but are not flat bed. The flight attendants were engaging and outstanding service. The food was nice.

Icelandair customer review :  9 June 2011 by S Hanke   (USA)

SEA-KEF-FRA, return HAM-KEF-SEA. Inflight service good, food for purchase the same as you get on a domestic US flight. IFE good, but screen did not work correctly. Connection time in Keflavik was short but caught next flight. On the return I had a 7 hour layover, had a great time at the blue Lagoon. Airport is easy to navigate and has restaurant and shops.