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Icelandair customer review :  24 August 2012 by R Barter    (Canada)

YYZ-KEF-GLA - left an hour late so had only a 20 minute connection, but KEF is so compact it was not an issue as the connecting gate was adjacent. Eat before you fly as food onboard costs extra. 757 not the best aircraft and flight was full. MAN-KEF-YYZ on the return. On the KEF-YYZ I was impressed that the flight director announced that a severely allergic passenger was onboard and asked that nobody eat nuts. They also did not serve any menu items with nuts. As the parent of a severely allergic child, I was impressed at the level of care. Really great flight crew on all flights and the seatback entertainment has 45 movies, lots of TV shows and some local Icelandic music and media also.

Icelandair customer review :  23 August 2012 by Sally Lee    (USA)

We flew from Iceland to Denver. Impossible boarding situation. All passengers board at the same time. Complete chaos. To top it off they boarded two other flights right next to each other at the same time. Seats very uncomfortable. Good price, but overall not worth the savings. Cabin service spotty. Don't think we will try them again.

Icelandair customer review :  22 August 2012 by S Harris    (USA)

Boston to Bergen, Norway and then back from Stockholm. The flights were on time, the cabin staff professional, pleasant and capable. We were in economy class and the food was good and reasonably priced. Cabins were clean and inviting. There was an excellent selection of entertainment that our teenage children enjoyed. I will fly Icelandair again whenever our plans call for travel to Scandinavia.

Icelandair customer review :  17 August 2012 by K Shore    (USA)

Worst airline I've travelled on, especially given the amenities and services usually provided on International Carriers. Any discount that appears up front is not worth it. They do not provide any food onboard as part of the price. You must buy all food on board if hungry - delivery service is archaic and slow, and usually food options are limited. Food onboard is overpriced as well. Online check-in from our hotel was difficult, and in the end, we gave up, and used the old fashioned check in at the airport. I appreciate Iceland promoting itself through its airline, but this is a disservice. Inflight entertainment is very limited as well.

Icelandair customer review :  15 August 2012 by G Norman    (Canada)

OSLO-KEF-YYZ one way on business class. I have flown Icelandair before so knew what to expect. Their business class across the Atlantic in August was cheaper than star alliance economy! Flights on time, service excellent. We had two small kids and staff were great with them. Food good and has improved since I flew with them a year or so ago. They are a good value transatlantic option that can be inconsistent but are a good option. Transiting Keflavik is a bit unique and weather dependent but still more pleasant than CDG, Frankfurt and Heathrow. I fly often and Icelandair has gone up in my book while the other have gone down.

Icelandair customer review :  15 August 2012 by C Kim-Nestaas    (Norway)

The airline changed my confirmed window seat to middle seat without notification at the last minute as we were entering the plane. When asked why, they stated that it's their policy to have family members seat next to each other without spaces in between. When asked another flight attendant, they verified that there is no such policy. It turns out that a couple occupied our window seat and the seat next to it, so it was obvious that they reassigned the seats so that another couple can sit together. When we contacted the Icelandair customer service, they only returned with an automatically generated message without any explanation. Even if we had reserved these seats 6 months in advance, they claim that they don't guarantee the seating.

Icelandair customer review :  8 August 2012 by J Douglas    (Scotland)

GLA-YHZ, YYZ-GLA. Outbound flights on time. No seatback TV on 3 of our 4 flights (only on Toronto - KEF) but loan of PSP offered instead. For some reason one of our pre-booked seats on flight to Halifax had been given away. Check-in agent at Glasgow said she couldn't access seat-map, but when we queried this she suddenly was able to access it. We were given seats together elsewhere on the plane. Online check-in not available to FI to/from Canada Flight from Pearson left 1 hr late due to a late change of runway in poor weather. We were the last pax to make it on to the flight to Glasgow. Very slow security checks in Keflavik - more lanes needed. In fairness, they did announce on tannoy that connecting flights to LHR and GLA were being held. You don't go through security at KEF from Europe to N America, only on return. I wouldn't count on being able to buy a book etc at KEF as shopping facilities are pretty limited. Staff were pleasant on all flights, and baggage delivery was pretty quick.

Icelandair customer review :  1 August 2012 by Mark Donaldson    (USA)

Flew Dulles to Helsinki on July 4, and returned from Bergen to Dulles on July 25. Was very impressed with all aspects of service. Flights were on time, everything on plane worked, all support staff and attendants were friendly and personable. Saga economy class was great, empty seat between us as promised, tried a little bit of everything from food menu and enjoyed the free beer and wine. We are already thinking about when we will fly back to Keflavik on Icelandair to visit for a couple days!

Icelandair customer review :  25 July 2012 by Paul Davies    (UK)

Just returned with my son from a short break in Iceland. Its a wonderful place with nice people, but badly served by its airline. Flights there and back delayed due to lack of available aircraft/late arrival of incoming flight, and waiting for the return leg from Iceland there were constant airport announcements of badly delayed Icelandair flights to destinations all over Europe for the same reason. Surely a logistics problem that could be resolved. Terrible staff on flight out, lovely staff on return, so some people in the company do know about customer care, but culturally and corporately this is not embedded.

Icelandair customer review :  25 July 2012 by Andrew Higgins    (UK)

We travelled out to Iceland in April 2012. On the way out the aircraft was nearly full, however Icelandair had made good use of the seats available. Unfortunately this could not be said on our return trip. We had booked in online and given seats near the front of the aircraft. The flight was called and we gave our tickets to board. The lady said we had a seat change. We got our seats where a gentleman said the seat between us was his! What made me upset was the aircraft was full. Instead of moving people around as in the first flight, the first of 10 row had only 6 people in it. Know the front 2 rows of seat are bigger, however the remaining seat were the same size with only a curtain as separation, which can be moved. Icelandair need to have a think about all its passengers comfort.

Icelandair customer review :  10 July 2012 by D Jensen    (Germany)

Nice trip from Keflavik back home to Frankfurt. The flight was on time, ground and flight attendant were friendly and helpful, the cabin was nice, clean and roomy enough for that route and everything was very uncomplicated and professionally done. Drinks were free, headphones were not and food was average but quite expensive, but that's not what really makes up the quality of an airline. A nice experience for a good price. Would book them again without a doubt.

Icelandair customer review :  3 July 2012 by Nancy Kleinrock    (USA)

I made a reservation in Oct of 2011 for a trip I was taking in June 2012. I got an email that said if your ticket was booked prior to April 2012 and you were flying Coach your baggage requirements had changed since they had added a new class called Comfort Coach. Those new customers who were going to pay more for the privilege could take on 2 carry ons not to exceed 20 lbs. each while the old coach customers, me, could only carry on 13 pounds. I had to get another valise that complied with this new ruling cutting down considerably on what I could pack. When I tried to upgrade so I could take more luggage I was told expedia had to do it. When I called, they said no they couldn't do it, try Icelandair. I arrived at the gate, boarding passes having been printed, there was no provision of separating luggage weights so all my travail was for nothing. I could have taken an elephant on board if it could fit in the overhead. The only thing complimentary on the plane was water. The flight attendants were professional, but on the second leg of the trip they didn't even pass out a water bottle. I think I would rather cut my trip one day shorter and take Air France where they still treat you like a human being on a transatlantic trip. Expect to be fitted into a sardine can then you will have no surprises, but a meal and a drink still goes a long way to making things a little more pleasurable. The airport in Iceland is another trip altogether. About 25 seats for a 125 people. Nothing was open when we arrived so it wasn't like you could buy a fresh sandwich or drink. Very unwelcoming. I was am not a satisfied customer and wont be coming back.

Icelandair customer review :  29 June 2012 by N Zinberg    (USA)

JFK-KEF-CDG return. Have flown Icelandair several times taking advantage of stopover in Iceland. This trip took flight that arrived in Iceland at midnight to witness midnight sun. Well worth it. No problems with any flight. Always on time, comfortable and entertainment system excellent. Staff very efficient and welcoming. Only negative is limited food menu and from that, not everything available. This for sure is an airline and not a restaurant. One must go through customs between flights at KEF and the airport signs and directions are confusing. Seating is inadequate there also. That is not reflective of the airline itself.

Icelandair customer review :  22 June 2012 by B Vancurova    (UK)

LHR-KEF and back. This was the first time we flew Icelandair and we were very happy. Seats are comfortable, soft drinks are free and food can be purchased. Crew friendly and helpful, toilets clean. All flights on time.

Icelandair customer review :  30 May 2012 by A Berry    (USA)

Round trip JFK-KEF-AMS in Business Class. Seats were wider, meals were wonderful, service was great and the onboard entertainment was excellent. Yes, it is like domestic business class but the extended pitch of the seats, compared to coach, made it easy for sleeping. The trip went very fast compared to what it would have been like in coach on any airline. Economy Plus is located behind Business Class and it seems to be dark back there because it is by the exit doors and Coach Galley. If you aren't used to or can't afford Business Class on the major airlines, this is a nice alternative and I would recommend it. Check-in is easy and the personnel are helpful. The use of the lounges in airports during a layover was a wonderful perk, very relaxing and greatly appreciated.

Icelandair customer review :  22 May 2012 by T Vu    (USA)

We flew from IAD-Reykjavik-Paris. FAs were polite and efficient - especially to our children. The flights were on time and most importantly, this airline did not change the itinerary on us. The seats in economy were adequate and the movies selection extensive. We would fly with Icelandair again.

Icelandair customer review :  21 May 2012 by Mark Sperry    (USA)

MSP-TOR-KEF-CDG. Planes are clean, huge choice for entertainment. Food choices are very good. Air Canada somehow messed up our luggage transfer in Toronto, however Icelandair had it the next day.

Icelandair customer review :  9 May 2012 by Mark Ackery    (USA)

IAD-KEF Saga class. Check-in fast and easy. Icelandair now use the Air France lounge at Dulles. Crew great and food outstanding with many choices. Flight smooth and fast, flight attendants friendly and very attentive. Read some negative things about Icelandair and never had a problem in all my 14 flights with them. My only gripe is that they do not post a check in time for passengers at IAD.

Icelandair customer review :  9 May 2012 by Derek Salter    (South Africa)

Paris to New York via Keflavik - 7 May. Great service onboard, flights on time, seats comfortable, staff friendly and helpful. Check-in at Paris was confusing. Huge queue had developed before staff arrived to open the counters. Check-in staff were helpful - I had tried to check-in online but not allowed and no one could give a reason. Easy transfer at Keflavik but airport waiting areas inadequate for the number of passengers waiting - many having to sit on floor. But this an airport criticism not one of Icelandair which is often a convenient and inexpensive way to travel from Europe to the USA if you do not mind changing planes.

Icelandair customer review :  17 March 2012 by K Zamuz    (USA)

Our flight started at Seattle airport, we were greeted by very pleasant people at the desk. We had a problem at security with one item in our carry on baggage, we went to the Icelandair counter and they quickly checked our item through for free. Flight attendants were friendly and very helpful. We quickly connected with our next Icelandair flight to Stockholm and again a very pleasant trip. All in all it was one of the best flights we have had to Europe.

Icelandair customer review :  28 February 2012 by E Seabrook    (UK)

Outbound flight OK except for entertainment monitor not working. On the return flight the cabin crew allowed two men to board the plane, swigging beer from open beer bottles, and proceeded to chat to them whilst they seated them in the emergency exit row. The cabin crew also made no attempt to stop one of the beer-drinkers from using his mobile phone during the flight. This lax approach to safety by the cabin crew is greatly concerning.