ICELAND EXPRESS    Passenger Reviews and Customer Trip Reports

ICELAND EXPRESS customer review :  17 January 2010 by B Hawkins   (UK)

Worst airline we have ever dealt with - return flight cancelled and moved to crack of dawn departure from Reyjkavik back to Gatwick less than a month before departure. No reason given for cancellation. Outward flight cancelled exactly 14 days before departure (to avoid having to pay denied boarding compensation?). When pressed reason given as "having to consolidate flights as no demand". Had to hang around Gatwick all day and wasted night in airport hotel. As we were leaving to catch the outbound flight telephone call from London office - return flight now cancelled for the second time with 4 days to go! No flights available to Gatwick that day - offered Stansted which was very inconvenient. No customer service whatsoever. Flights on time both ways, plane outbound very cramped and crowded.

ICELAND EXPRESS customer review :  14 December 2009 by J Hoover   (UK)

LGW-KEF-CPH. I didn't know what to expect of this little airline, which seems to be Icelandair's only competitor. I went there from Gatwick spent four days in Iceland and then flew onwards to Copenhagen. On both occasions I flew on a new 737, was offered my own personal entertainment system, and the choice of food was excellent although you have to pay. They allocate seats and even offered me pillows and blankets, the first low fare airline to do so in my memory. FA's were very friendly and security minded and I sort of sensed that my comfort was important to them. When I flew home I even had the same flight attendant coming back so it felt very cosy. Ground agents were very helpful at both KEF and CPH.

ICELAND EXPRESS customer review :  15 September 2009 by David Killip   (UK)

LGW-KEF in early September. About 3 weeks before we travelled the airline e-mailed us cancelling our afternoon return flight, an annoying and late change that I notice has affected other travellers. We re-booked onto the morning flight to LGW which required us to get up at 04:00 for the 30 mile drive from Reykjavik to KEF - we weren't happy. The flights themselves were ok - though our outward flight was 1 hour 20 minutes late and I'd watched the same flight experience delays on the 2 days prior to our departure too. The cabin crew on the outward leg were fairly gloomy but the return crew were rather more jolly. Legroom was standard for a low- cost operator, but on the return my mate and I had emergency exit seats so a bit more space. Iceland Express were ok but unremarkable and I wouldn't rush to recommended them. I'm likely to return to Iceland so I'll give Icelandair a try next time - the fares differential doesn't seem all that great.

ICELAND EXPRESS customer review :  18 August 2009 : by D Schaebler   (n/a)

As this forum shows, the quality of Iceland Express is going downhill. Our trip from Billund to Keflavik was delayed by over 3 hours both ways. Both times they said it was because the plane was delayed in Alicante, which shows that their policy of operating several routes with only one plane is programmed to deliver bad service. Both planes were elderly 757's, very cramped and the interior was worn out. Very noisy as well. Fairly friendly cabin-crew, who is intent on getting more money off passengers through snacks and duty free soon after takeoff. The landing in Billund was extremely rough and scary, although there was no wind. Once safe, passengers applauded the poor skills of the pilot. All in all, due to two annoying delays I would definitely not recommend this airline, whose motto "We fly to please" is pure sarcasm. One piece of advice which will certainly come in handy with this airline: if delayed by more than three hours, passengers are entitled to free refreshments. We each got a meal-voucher for the cafeteria of about 5 Pounds, which of course does not go a long way.

ICELAND EXPRESS customer review :  13 May 2009 : by C Schröder   (Germany)

I booked my first flight with Iceland Express from Copenhagen to Reykjavík (Keflavík airport) for the summer of 2009. About a month before the trip, Iceland Express sent me an email telling me that the flight had been cancelled, and that I could switch to a flight different on a different day or a different route, with no additional fees for switching, or cancel my booking and have my money reimbursed. No reason for the cancellation was given. I was also promised that a customer representative would call me within a few days; a week later, this still hadn't happened, so I called them myself. Having the booking cancelled didn't take long, at least; however, when I asked again about why the flight was cancelled, I still did not get a conclusive answer. Due to this lack of reliability, I will not (attempt to) fly with Iceland Express again.

ICELAND EXPRESS customer review : 15 April 2009 : by A Healy

Customer Rating : 1/5

Had awful flight with Iceland Express from Stansted to Reykjavik on April 6. Leg room was very tight (and I'm only 5ft 5 - wouldn't fancy being a strapping 6 footer squashed in there) Also there was a serious problem with the air conditioning on board for the entire flight. It was like a furnace! Never had such an uncomfortable flight in my entire life and would seriously have to reconsider flying with them ever again. Crew were nice and on return flight was lucky enough to get 3 seats for myself and my husband so we could stretch out. Still not enough to erase the memory of the outbound journey though!

ICELAND EXPRESS customer review : 13 January 2009 : by B. Green

Customer Rating : 1/5

Currently sitting in Kelfavik Airport waiting for my 4 hour late Stansted flight. No apology from Iceland Express, very rude woman at check in said delay was for maintenance. Irritatingly, also had same reason given on outbound flight 1 week earlier, for similar length delay. No apology by captain or crew, legroom the length of my cat and plane falling apart inside. Would fly Iceland Air next time.

ICELAND EXPRESS customer review : 30 October 2008 : by Judith Hewitson

Customer Rating : n/a

Stansted - Keflavik - Stansted with a group of schoolchildren. Both flights on B737-700 operated by Astreus. The flight out was very smooth - with no check in queues and an on time departure and arrival. Allocated seating is nice, as are comfortable leather seats. On the way back, the flight was delayed by 6 hours due to bad weather conditions - it was annoying that Icelandair flights were only delayed by 3 hours as they had standby aircraft, but Iceland Express don't, so we had to wait for our plane to arrive from North Iceland, where it had diverted due to the weather. Once onboard, we received no spoken apology, but did get a complementary drink as compensation. The cabin crew on both flights were professional and efficient, but not very smily. All in all, I would recommend Iceland Express in the future.

ICELAND EXPRESS customer review : 7 June 2008 : by David Gratton

Customer Rating : n/a

Apart from their fares being unbudgetlike (comparable with BA etc), our Iceland Express experience was very good. Easy booking in; prompt departures and arrivals; clean aircraft (MD-90); pleasant staff.

Iceland Express review - by Micha Frickenhaus

15 January 2006

Copenhagen CPH to Reykjavík KEF and from KEF to London STN, and I can only recommend it. However, even though they call themselves a budget airline, fares can turn out pretty expensive - I would therefore advice you to double-check what you'd pay with other airlines, namely Icelandair. In-flight service was excellent, the plane was clean, comfortable seats, food and drinks are surprisingly cheap (at least cheaper than prices in Icelandic restaurants). Besides, you're allowed the usual 20 kgs of checked luggaged, but they didn't charge me for six kilos more! You wouldn't know that you're flying a budget airline, really, even seats are allocated at check-in.

Iceland Express review - by Lee Melbourn

13 January 2006

I flew this airline because of the reviews I had read on here and I am so glad I did. A brilliant airline. You would not know they are a budget airline. The check in was fast, the flights on time, great seat allocation, good snack choice, pillows, blankets and newspapers. Very smart cabin crew who smile!

Iceland Express review - by Mike Ellcock

18 May 2005

Excellent service all round. Apart from very comfortable flight with good choice of snacks etc, seats are allocated at check-in so avoiding the usual scrum that you get with other low-cost airlines. Flights have been on time on both occasions that I have used the service (last time being May 5th 2005). Keflavik airport is a very pleasant place to spend the odd hour or so and the check- in procedures here are very relaxed with desks open for all flights. With the right seats, you also have the added advantage of seeing the most incredible views of Iceland. This is a wonderful island to visit - even more so with low cost comfort provided by Iceland Express.

Iceland Express review - by Tom Murray

6 May 2005

Superb! What an excellent little airline this is, flights, service, on-board catering, comfort, it's all marvellous. This, to my mind, is how a low cost airline should be, cheap, simple but customer orientated. I have always considered the flight to be a big part of a holiday experience, and am now looking forward to another long weekend in Iceland, and once again it will be flying with Iceland Express. What a pity none of the UK based low cost airlines run on a similar basis.

Iceland Express review - by David Speakman

12 October 2004

I travelled STN-KEF-STN 6/10/04 - 10/10/04. Excellent flights with very professional and polite Icelandic cabin crew. English pilot and co-pilot both ways. There were excellent running commentaries on the progress of both flights which departed on time both from STN and KEF. Plenty of pillows and blankets for those of us who needed that extra sleep on the early morning return flight after enjoying the last few hours in downtown Reyjavik !

Iceland Express review - by Chris Queree

30 September 2004

I travelled London to Reykjavik on Iceland Express with my family. The fares were reasonable, everything was pretty much to time, no unpleasant surprises. They ought to be a three star airline, compared to other on you list. I know the actual airline is Astreus, but that would normally be misleading for people checking.

Iceland Express review - by Stuart Shaw

30 June 2004

STN-KEF-STN. My first experience with Iceland's 'Low Cost' option. Have no complaints what so ever, in fact nothing but praise ! Outbound & Inbound flights on time. Very friendly & professional cabin crew. Good choice of in-flight refreshments to buy. Have to say that the coffee is the best I have tasted by far compared to the other 'Low Cost' flights I have taken. Even offered 3 free coffee top-ups on the outbound flight !! Come on easyJet / Ryanair / bmibaby this is the way forward !! Iceland Express will be my number 1 choice for my next visit to this 'incredible' country.

Iceland Express review - by Barry Woodrow

12 November 2003

Iceland Express has been operating since late February 2003, flying daily flights (increasing to twice daily in April 2004) to Copenhagen and London / Stansted from Keflavik. The airline operates under the "low cost" concept - point-to-point, electronic ticketing, no free on-board refreshments. Flights are operated by a wet-leased 737-400 from U.K. operator Astraeus with Icelandic cabin crew. My first flights with Iceland Express on 04 November KEF-STN and 08 November return were without incident. Efficient check-in and gate staff, on-time departures, adequate service and choice of sandwiches and drinks for sale. The aircraft interior has seen better days, but the seats are firm, with tables, recline etc. all working. No being able to interline (both myself and my baggage!) is an annoyance for me, but this is easily outweighed by both Iceland Express's low fares and by the effect they have had on forcing down the fares on Icelandair's previous route monopoly. I'll be flying Iceland Express again.