IBERIA customer review :  10 November 2009 by Ned Hopkins   (USA)

ORD-MAD-ORD business class. Boarding quick and hassle-free in Chicago and in Madrid. Seats reclined almost 180 degrees, were most comfortable. Service friendly and attentive, IFE worked perfectly. Meals outstanding for airline food. Iberia club in Madrid is large and comfortable and a wide selection of snacks, drinks etc. We flew SFO-ORD and ORD-SFO on American Airlines - First class on AA domestic is inferior to business class on Iberia.

IBERIA customer review :  3 November 2009 by Tim Powell   (Spain)

MAD-GVA-MAD on A320 in economy class. I am not sure what IB were thinking when they designed the legroom and pitch between seats but I have to sit at an angle for my legs to fit and if the seat next to you is occupied, you are in for a painful ride. I have no problem with the cabin attendants on Iberia - courteous and perform their tasks well. I have a problem with the cost of their Y class menu and the fact that it would be impossible to remove my wallet from my pocket given the legroom available. I hear that the airline is planning on creating a lower cost model for domestic and short haul flights and cant wait to see what that does to the overall experience.

IBERIA customer review :  2 November 2009 by J Cir   (USA)

MAD to JFK in business plus cabin. Lounge in MAD T4S is great. No wifi, which is surprising, but everything else was great. Excellent wine selection, good food buffet, nice showers and a perfect view of the runway. I got to the airport early and didn't mind spending a few hours in the lounge. On board service no complaints. The seats were very comfortable, and flight attendants were friendly and professional. I would recommend them over AA with no hesitation, and would say they are on par with CO business class - CO lounge and seats being not as good as Iberia.

IBERIA customer review :  26 October 2009 by Bob Alonso   (USA)

The trip started off below average with a bad attitude on the part of the crew. It got worse. From being given incorrect information in Madrid's Airport to being crammed into smaller than average economy class seats. The final straw says quite a bit about the airlines. They cancelled the flight in Munich on the return trip with nothing but "technical difficulties" as the reason. After a two-hour wait, they gave us back our luggage and we stood in line for 10 hours in order to get rerouted (we were in the middle of the line). We were sent to a 5-star Hotel and told that dinner and breakfast would be on Iberia. When we went to the restaurant there they handed us a menu and asked if we were with Lufthansa. We said no that we were with Iberia. They took away our menu and herded us to a small table and brought us some soup and munchies. I removed a Coca-Cola from the refrigerator and took a bath. I had guaranteed the room with my credit card and the only thing I was told I owed personally for was the Coca- Cola. I received a bill on my credit card for $278.00. If this was not enough, when we arrived back at the airport, we were told that the luggage limit was one (as opposed to two) per person and we had to pay an additional $100.

IBERIA customer review :  19 October 2009 by A Casini   (Italy)

MAD-BLQ. A319 seat pitch is the worst I have seen. I am 1.90 tall, and couldn't barely move my legs. They charge you for anything you drink or eat. Staff courteous enough. The first leg BLQ-MAD was on a Air Nostrum CRJ - it's a smaller plane but seat pitch is much better, and they offer you soft drinks for free. On short haul flights, Iberia looks gives you a low cost company service and seats, but you would pay the double. If you can, choose Air Nostrum, it's far much better.

IBERIA customer review :  15 October 2009 by C Connolly   (Ireland)

Took a trip with Iberia recently DUB-MAD-GIG/GRU return. On the short haul sectors I would advise you to try and et seats as close to the front as possible on the newer A320's - the other rows are terrible in terms of seat pitch. Onboard menu is relatively expensive, crew friendly, if not overly so. On long haul the seat pitch is not that bad - pitch and comfort on the A340-300's as good as one can expect in economy and better than some airlines. The food was more than acceptable for economy (and reasonably plentiful!). There didn't appear to be any spirits served in Y class. I don't drink on flights, but I didn't see them dished out to anyone - only beer, wine or soft drinks. Again crew were reasonably friendly - only one unpleasant guy encountered in the back galley during one flight who did not appreciate being disturbed from doing nothing! Ground staff in all locations friendly and helpful. No queues to check in or drop bags encountered in Dublin, Madrid, or Sao Paulo. While I'm sure some of the horror stories are true, I think that Iberia is probably not as bad as many make out either. It's a shame the IFE in economy is stuck in the 70's. I'd fly them again.

IBERIA customer review :  11 October 2009 by Andrej Wisniewski   (Philippines)

BLQ-MAD Economy. Like my previous two flights on Iberia, an average flight on a very average airline. Check-in fast and efficient. The plane interior was boring, food for sale, seat pitch tight, and service okay. The purser still looked like he enjoyed his job. The other flight attendants were a bit casual.

IBERIA customer review :  10 October 2009 by K Sow   (Senegal)

DKR-MAD-ORY. Business class seats are identical to economy in business class. Onboard service did not include any form of entertainment. Arrival into Terminal 4 in Madrid is dreadful: bad directions for exiting, and infinite train rides.

IBERIA customer review :  10 October 2009 by Jason Burnie   (UK)

London-Seville via Madrid. The check-in on all legs was not a problem, but both online and automatic check-in kiosks don't allow the change of frequent flyer number, ie. it forces you to use Iberia Plus. But I managed to get the Baggage drop staff to change it for me. Once onboard, though I was aware that I had to pay for the food and drink, I didn't expect the price to be so high. Seat wise, the new design which moves the seat pocket to the upper part helps. Cabin crews generally nice. Baggage collection only at Seville was a chaos. The board showed that the baggage would come out on belt number 1 but then the ground staff shouted that it changed to belt number 2. Once we went to belt number 2 some of the passengers just found out that if they originated the flight from Madrid it would be belt 1 but if they originated the trip elsewhere but made a connection in Madrid on this very same flight the baggage would come out on belt 2 - which is a kind of strange arrangement. All this was not announced but we had to approach the ground staff by ourselves. Apart from this baggage chaos and the pricey onboard food everything was fine.

IBERIA customer review :  29 September 2009 by Liz Kehoe   (Ireland)

Dublin-Madrid-Palma. Arrived at Dublin Airport to be informed by Iberia handling agent that our flight had departed at 14h00, 4 hours earlier than our ticket specified. We were re-routed the following morning with Aer Lingus, but had to spend the night in Dublin Airport at our own expense, and paid for a prebooked hotel in Palma. Complained to Iberia customer service via the website straight away (as advised by handling agent) and got a reply claiming I had been informed of the schedule change via an automated e-mail. I received no such e-mail. Any further complaints have been ignored!

IBERIA customer review :  29 September 2009 by N Gazale   (USA)

MAD to ALC roundtrip business class. The business class seats are identical to economy (6 to a row in A320/321). The seat area was not tidied up or cleaned. Service was minimal (stale cheese sandwich, no reading material). Basically, it was economy for the price of a business class ticket. The business class lounge was disappointing (no internet access, bad quality snacks, run down seats).

IBERIA customer review :  28 September 2009 by M Peckett   (UK)

Bogota- Madrid a truly awful flight. A night flight yet lights were dimmed for only 2 hours. I was flying Business plus, but seat would not recline, staff were unhelpful and rude. Complained to customer service and received reply saying thank you - tried to reply and received answer back saying e-mail address not in use

IBERIA customer review :  15 September 2009 by Susan Potts   (UK)

LHR-MAD-ACE return. Booked this trip using my husbands frequent flyer BA miles. FA attentive and smart on way out to Madrid, food excellent on this leg but not so good when we were on MAD-ACE leg. Seats comfortable but not luxurious. Loads of legroom in business on first leg but smaller plane to and from ACE - guess it is an internal flight to them. Little cause for complaint going out although my husband said that economy seats to MAD were fantastic - Row 10 and loads of leg room but to ACE very restricted. Seems to be a theme throughout these reviews. Fantastic lounge in Barajas and as we were a group they allowed husband and other daughter in exceptionally (they were travelling in Economy) - nice touch Iberia. A lot better than the BA lounge in LHR who did not want to know. No lounge at ACE and Iberia dont have an arrangement with the lounge facilities at ACE. All in all a pleasant experience.

IBERIA customer review :  15 September 2009 by M Cartwright   (Spain)

LPA-MAD-VLC return. I have tried to avoid Iberia in favour of Air Nostrum after several unpleasant experiences. This time I was surprised by the comfort (emergency exit seat on all four flights) and more surprised by the friendly and efficient service provided by flight attendants. The only negative aspect was having to go from T4 to T4 satellite in Madrid on the outward flight; a very lengthy process that requires at least 1hour to do it without rushing (and that's if the first flight arrives on time). Baggage drop at LPA and VLC very quick and luggage collection was also fast. All in all, a pleasant experience at the bargain price of 101 euros return after the 50% Canarian resident discount.

IBERIA customer review :  11 September 2009 by Andrew Loizou   (UK)

Heathrow to Gran Canaria via Madrid. The outgoing flight was one of the first of the day and the cabin interior of the A320 was bright and clean and had the slimline grey leather seating in a configuration of 3x3. FA's fairly friendly and responsive throughout but the shock is the exorbitant cost of an inflight snack - a Pastrami on rye sandwich, drink, pringles and a kitkat [came to 34 euros for the three of us! Transfer in Madrid was relatively seamless, Madrid Terminal 4 was a tiring experience to get to the domestic Gates which feels like and endless route march. FA's on this stretch not too bad either. Downside is that apart from the offer of english newspapers on flight out from the UK there is no inflight entertainment. The return flight was riddled with Iberia slip ups. Although I confirmed and attempted to check in online the previous day I managed to secure 3 good seats just behind Business class which offer slightly better leg room. Although confirmed and honoured on actual checkin at Las Palmas when attempting to board at the Gate a member of the Ground staff informed us to relinquish these seats and be reallocated to row 23. I stood my ground and after some cross words on my part the seats were confirmed as allocated to me and that I thought was the end of the matter. The flight was delayed by one hour with no clear explanation given as to why. The problem for us was that the flight did not allow us to secure the BA connecting flight as we arrived at 18.20 PM at Madrid and the BA flight was leaving at 18.30! There is hardly any customer service to meet a flight and sort out problems such as missed connections which are not the passenger's fault. You have to find an Iberia "help" point and face the usually surly and equally stressed out Ground staff to unravel the mess and rebook you on to another flight as well as ensure that your luggage will arrive on the rebooked flight.