IBERIA Lineas Aereas Espana  Passenger Reviews and Customer Trip Reports

PAGE 1 2 3 4 5 6 7 8

IBERIA customer review :  8 February 2010 by J van Dam   (Netherlands)

Amsterdam-Madrid-Jerez and back. Very poor legspace on A320, A321 okay. Madrid-Jerez delayed, Jerez-Madrid delayed as well - dont give any info at airport. Ground staff to lazy to re-book your ticket! Almost missed connecting flight to AMS. Captain of the flight standing at the door pointing at his watch and asking why we are late. Only 1 FA was friendly and suitcase lost.

IBERIA customer review :  3 February 2010 by J Connolly   (USA)

JFK-MAD-BCN return Business class. JFK-MAD service excellent and great room in the Biz class cabin. Food good, drinks were available as you wanted them. Service pleasant but a bit too planned. FA's were nice and attentive. No problems getting to Barcelona just a long wait in Madrid, but you can smoke in the lounge so it was fine. Lounge in very nice and offers open bar, food coffees, basically anything you want. Coming back the Barcelona Madrid flight was late. Madrid Terminals can take as long as 35-40 minutes to connect so give yourself time. I made the flight unlike any of my luggage and I knew that there was no way the luggage would make it in a 40 minute time frame. Flight home great. Iberia offers an excellent service in business international - better than AA, but they are partners so I fly Iberia when possible. FA's polite and professional.

IBERIA customer review :  1 February 2010 by P Elshove   (Netherlands)

Waited for 2hrs on the tarmac at AMS before take off, without even being offered a cup of coffee! Very poor leg room when seated. Subsequentley missed our connection to Gran Canaria & had to wait 4hrs in Madrid. We were given a meal voucher and new flight after queuing for 45 mins. We were not told where to find food. On the return the flight was again delayed - this time we changed our flight ourselves to catch the connection in Madrid. The plane was again delayed waiting for a passenger from our original flight - strange, Iberia couldn't wait for us on our flight out. On the flight Madrid to Amsterdam there were a group of people who made such a huge noise that it was impossible to either to sleep, read etc, and none of the cabin crew did anything about it.

IBERIA customer review :  26 January 2010 by R Wieland   (Hong Kong)

Madrid-Amsterdam A321 Economy. Legroom in clean A321 good, crew was friendly and spoke English. The only funny thing was that we were standing in line to board for an on-time departure, but the gatecrew kept looking nervously behind them at the airplane. After 15 minutes, the male crew got on the intercom and announced that this flight was "delayed indefinately due to mechanical reasons". This was funny because after 30 seconds, we were walking onto the plane. I wonder if the guy just had to make an excuse as to why we were all waiting in line. The captain later announced that the longer wait to board was due to the aircraft having to be cleaned as it was late arriving to Madrid. Lounge at terminal 4 and Iberia staff there and at check-in pleasant enough. Bring your own food onto the plane as everything is extra. Even with BA you get a drink and a sandwich.

IBERIA customer review :  24 January 2010 by R Vieira   (Brazil)

Iberia business class GRU-MAD-MXP and AMS-MAD-GRU. Overall a good experience. Welcome drinks served, seats comfortable in long-haul and standard Euro biz on short-haul (Y seats with middle seats blocked). I didn't feel the sliding effect many people complain about on long haul seats. Food and entertainment were adequate and being a Spanish airline, they serve cava instead of champagne. All flights on time and spacious lounges in MAD. Not all crew members had the right attitude; boarding was messy on all airports and it took 45 minutes to get luggage at MXP (a general problem of the airport, not Iberia) with no priority to business class bags. I can't comment on language skills because I speak Spanish, but I noticed no local language announcements were made for destination airports, only English and Spanish.

IBERIA customer review :  23 January 2010 by J Reyes   (Colombia)

BOG-MAD-BOG, flew with my wife and little daughter. Flight one hour late on both legs. Old, dirty A340, poor IFE, smelling lavatories, horrible food, and the worst thing was the crew attitude - rude, arrogant, inattentive, unsmiling. Never fly them again.

IBERIA customer review :  20 January 2010 by R DeFrutos   (USA)

ALC-MAD-PRG Business class. Terrible airline. First leg cancelled, second flight late 1.5 hours, missed my next leg. Ground staff do not care at all, have to pay my own hotel at the airport. Flew next day with Czech Airlines. When complained ,received shrugs from Business Plus staff. Iberia brings the One World group down, way down

IBERIA customer review :  19 January 2010 by Brian Hill   (UK)

Tried to fly LHR-MAD-ACE. At check-in told the first leg was an hour late. An hour went by sitting in the gate area, no information - eventually it was obvious we would miss our onward flight to Lanzarote. Tried to find out any news but just told departure maybe soon. Eventually gave up, went to the ticket desk to be told we might be able to travel tomorrow - another 0430 taxi at our expense. As we had non-refundable tickets, £560 down the drain.

IBERIA customer review :  12 January 2010 by A Macarron   (Spain)

MAD-IST-MAD and pleasantly surprised with service. Cabin crew were professional, accommodating - even warm. Their English level was good. Online check-in worked well and I managed to get an emergency exit seat on both sectors. Because of the flight duration we were provided free meals and drinks - just ok. A long time since I last enjoyed flying IB.

IBERIA customer review :  10 January 2010 by S Carter   (UK)

MAD-LIM;,GIG-MAD. It appears Iberia just do not care about their economy passengers. The cabins were very dated, with old fashioned ceiling mounted tv screens, poor audio, and really uncomfortable seats. The staff were unsmiling, unhelpful and a very poor advert for both Iberia and Spanish hospitality - most of them need some serious customer service training. On a 12 hour daytime flight the crew were visible for about 2 hours (to serve the food), the rest of the time they hid from the passengers. On the return flight they were better but not much. I will never fly Iberia again and will have serious issues about using any airline that codeshares with them on long haul again.

IBERIA customer review :  9 January 2010 by A Aznar   (UK)

LHR-MAD-OVD return. Friendly and attentive crew. Excellent meals onboard and food selection in the IB lounge in Madrid airport although not as good as in BA terrace lounge in terminal 3 at Heathrow.

IBERIA customer review :  8 January 2010 by Roy Mercer   (USA)

JFK-MAD. Horrible airline. After the flight was later 30 mins, they did not have enough food to pass to all the passengers. Turns out they miscounted the amount of passengers and could not provide food for all. When complained received shrugs from FAs, and standard email reply from Iberia.es. Also their computer in MAD was broken and they were not able to print out my boarding pass, and the ladies had to manually write out my boarding pass. Speak about a good airline.

IBERIA customer review :  6 January 2010 by D Johnson   (UK)

Flights delayed, connections missed, no information given - even when they know the flights are delayed they prefer to keep customers in the dark. Customer Service is non-existent as a 12 hour delay in an airport, lost baggage and return flight 7 hour delay, having to sleep in the airport seems to be part and parcel of the course. Rest assured I will never ever make the mistake of having anything to do with this airline ever again.

IBERIA customer review :  6 January 2010 by Robert Heard   (UK)

Reading previous reviews confirms my experience was not at all unusual and reflects rather poorly on Iberia. Checked-in online 24 hours before flight and chose emergency exit row seats; the aircraft we boarded at Heathrow was not configured in accordance with the airline's own seat map so we ended up in cramped seats. The selection of food between London and Madrid is fine but between Madrid and Gran Canaria the availability was woefully lacking - and for a Spanish airline to run out of wine on board is astonishing to me. The English announcements from both the Captain and cabin crew on all flights were incomprehensible, important only in respect of a 2 hr delay leaving Gran Canaria and a substantial number of pax due to miss connections. Iberia just does not compare with British Airways and you fear for the service quality if and when the two merge. Far better for Iberia to raise it's game rather than drag BA down to Iberia's rather poorer product.

IBERIA customer review :  20 December 2009 by P Urban   (Sweden)

EZE-MAD. FA's attitude towards passengers, in economy at least, is outrageous. Sitting in an cramped old cabin might feel like a prison to some, but there is no reason why the airline should treat passengers like prison inmates, avoiding all eye contact, smiles and usual verbal courtesies, slapping out the trays with incredible speed, keeping up a loud conversation with each other, as if they had to protect themselves from us the passengers, who are calmly sitting through a long flight. This has now happened to be so many times over the years that it cannot be just bad luck with a bad-tempered crew.