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IBERIA customer review :  30 July 2010 by J Scherer   (Germany)

FRA-MAD-JNB return in Business/BusinessPlus. Online check-in and seat reservation worked out well. IB Lounge in FRA quite small, but the Lounge at Madrid Barajas' Terminal 4S is definitely one of the most impressive I've seen. BusinessPlus full-flat seats, personal IFE, great food and wine selection. All flights on time. Boarding in Madrid was a bit chaotic, FAs not too friendly, extremely long transfer walks in Madrid.

IBERIA customer review :  29 July 2010 by J Leahy   (Ireland)

DUB-MAD-AGP return. Staff helpfulat the airport and onboard. I thought we would need to rush to catch our flight in Madrid, as I knew beforehand that its very large, but we were within easy reach of our gate. I would fly with them again.

IBERIA customer review :  28 July 2010 by R Marsh   (France)

Geneva-Madrid-Quito. Outbound in Business Class, return in Economy. Outbound from Geneva was fine, disappointing lounge in Geneva and below-par breakfast on GVA-MAD. Terminal 4S lounge was excellent, great views onto the tarmac, selection of hot and cold foods and full bar. MAD- UIO leg very good - lie flat beds are a big plus, food good but for an 11h flight only 1 meal and 1 pre-landing snack was served. Very stingy considering the fare. IFE was average, only 12 films. Return from Quito stops at Guayaquil, luckily turnaround was quick. Economy class to MAD was very, very substandard. No personal TV's, No AVOD. 1 film played during the flight and old screens at 8 row intervals (only for the middle row) are insufficient. Dinner was tepid but quite tasty. Breakfast was foul. FA's inattentive and rude, and unwary of safety regulations. Really, really below par considering the fare.

IBERIA customer review :  27 July 2010 by T Tirner   (UK)

LIM to MAD A340-600. Uncomfortable seats, disgusting food. Non-existent entertainment - no seat back TVs for a 12 hour flight and one film was shown on the other TVs, of which there were three for a cabin of about 100 people. Staff rude and screamed at a member of our party who asked them to be quiet whilst arguing between themselves during the night.

IBERIA customer review :  25 July 2010 by Brian Ross   (UK)

LHR-MAD-CCS. Late arrival from London and sprint from one end of Madrid Airport to other, saw us arrive at gate approx 35mins before flight was due to depart. After queuing for 20mins, we were denied access to the flight as our luggage had not arrived. It appeared our seats had already been re-allocated. The flight was still on the ground 1 hour later. We joined a queue of disgruntled passengers at one of two Iberia desks and were eventually dealt with over three hours later by having our journey delayed by 24hours, moved to another airline and re- routed via Lisbon and Madeira. Due to this delay, we missed a connection at Caracas and friends meeting us were badly inconvenienced. In Iberia's defence, they provided us with overnight accommodation near Madrid Airport and transfers in both directions. On three occasions we were told all our luggage was in Madrid but, after waiting at a carousel for 2 hours, we were eventually told one case was still in London and would arrive on the 23.00 flight. It was evident Iberia Customer Services was badly understaffed and there were a lot of raised voices at the desk.

IBERIA customer review :  21 July 2010 by R Kampel   (UK)

LHR-MAD-MIA , CCS-MAD-LHR. Short haul business cabin is uncomfortable, but crew pleasant and good food. Check-in agent at LHR gave me a hard time because my hand luggage was 2kg overweight. Madrid T4 lounges good, with some showers, although the T4 satellite lounge stinks of cigarette smoke because of the large, open smoking area. Long haul seats are decent, but not perfect, and crew is hit or miss. Can be disinterested, or mildly pleasant, but never totally pleasant. Business class prices from the UK seem to have gone up substantially since ash-cloud crisis.

IBERIA customer review :  13 July 2010 by D Jennings   (USA)

MIA-TFN return, (diverted on the outbound to TFS due to poor visibility in TFN) via MAD. A340-600 plane clean and service as pleasant as you can expect. In MAD, connected to an A340-300 which was delayed due to an electrical issue - diverted to TFS after an aborted landing attempt which added a bit of tension to the trip! Meals on long-haul flights were fine with wine and soft drinks all complimentary. You pay extra for all food/drink on short hauls. My $940 fare was a great deal.

IBERIA customer review :  8 July 2010 by D Green   (UK)

LHR-MAD-LPA-MAD-LHR. Yet again shoddy and delayed services. Cramped seats, surly crew and delays on all legs. For a scheduled airline disgusted by service, even Easyjet provide better services within the EU. For a 6hr indirect flight to the canaries nearly taking 9 hours!

IBERIA customer review :  6 July 2010 by D Jessop   (UK)

LHR to MAD in Economy. Could the seat pitch be smaller? I couldn't fit before we took off and two hours was dreadful. A disgrace for a modern plane (A320). So be aware if you are booking with BA that you don't get a flight with this cheap airline. The seating is so bad that it's not worth commenting on anything else - nothing could have improved the flight.

IBERIA customer review :  6 July 2010 by Shirley Smith   (Israel)

I have never been treated so badly on a flight. Every step was wrought with problems. First, they forgot to give us the transfer tickets. The food I got was frozen. That wasn't the worst part. When the flight attendant came by to collect our trash, she took maybe a plastic cup, said she'd be back and moved on. She never came back. When she came around again, she did the exact same thing. Took a napkin and started moving on before I said, "Excuse me! We still have more trash." She waved it off rudely "yes yes." It appeared as if she was targeting me and my sister. Whether it was because we ordered the kosher meal or not, I cannot say. Entirely inexcusable. Going through the security in Madrid was another nightmare. Only one isle was open and everyone was packed practically balancing the trays with their stuff on their heads. I'm never flying Iberia again.

IBERIA customer review :  30 June 2010 by M Blanco   (USA)

IAD-MAD-GVA Business Class. Flight attendants IAD-MAD seem to take forever to serve. They also seem to control the forward lavatory for their own use and push passengers to the back. The business seats on Iberia are not bad on the A340. It would be nice if they would turn off the side lights in the cabin for those that want to sleep. If the crew could just figure out how to serve passengers it wouldn't be too bad. On arrival in MAD the terminal change can be quite hectic. The Business lounge in MAD is nice and some great wines. MAD-GVA an A320 and on-time. The Business class seats are just economy seats with middle seat not used. The food is fairly good and the flight attendants more interested than their A340 counterparts.

IBERIA customer review :  24 June 2010 by Adam Simmons   (Spain)

MAD-FCO-MAD. Flights late in both directions, return leg had very cramped seating, all food and drink needs to be paid for. For a so-called full service airline, I would have preferred to use a low cost carrier had I not been connecting to an intercontinental flight in Rome.

IBERIA customer review :  21 June 2010 by Robert Sterk   (USA)

SJU-MAD-AMS, Airbus 340. Flight was regular (meaning uncomfortable in economy). Iberia's flight attendants don't seem to have very good training. They hardly prepare the cabin before take off and landing (you barely see them checking anything) and they sure don't clean the cabin before landing so most turnarounds take longer than scheduled, resulting in late departures. It also puzzles me that Iberia does not offer free layovers in Madrid. It would be great for the Spanish economy and it costs the airline virtually nothing.

IBERIA customer review :  21 June 2010 by A Horne   (Spain)

BCN-MAD-MIA return economy. Interior of A340-600 relatively new, no personal TV's which I find pretty unacceptable. Was impossible to watch the movie on the screen in the middle of the cabin. Vegetarian meal ordered for girlfriend online when checking in on Iberia's website did not show up. - FA's said we had to ask at check in at airport - so why on earth put the option on the website? Apart from that food ok. Seat relatively comfortable, FA's efficient and friendly enough. Flights and on time, and luggage was there which is always the most important.

IBERIA customer review :  18 June 2010 by V Rouvinski   (Colombia)

Bogota-Madrid-Berlin and Moscow-Madrid-Bogota. On the way to Europe an A340, no personal TV, service OK, food is average. Madrid-Berlin food is for sale, quality is OK. Moscow to Madrid a cold breakfast is served. Madrid to Bogota a newer A340-600, but still no personal TV. Flight attendants nice enough and food is OK. Wine and beer is free. For the price I would fly Iberia again.

IBERIA customer review :  14 June 2010 by Bob McCall   (USA)

Miami to Paris with a stopover in Madrid. Madrid airport is pretty nice. Staff was friendly and efficient. Had a delay in Madrid due to passengers did not showing for flight so they had to take the luggage off the plane. Food was good. Staff was very accommodating and professional. The rate was good and I would be happy to fly with them again.

IBERIA customer review :  13 June 2010 by Roger Stone   (Australia)

LHR-MAD-LHR economy out and business class back. I was pleasantly surprised, although noticed the more negative comments for Iberia seem to be for their long-distance flights. I avoided paying for small meals or wine but otherwise found the A320 clean and comfortable and flights on-time. The business class offering on return was good (no hot towels). Iberia has an exceptionally good business lounge in Madrid, although no wi-fi.