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Iberia Lineas Aereas Espana Passenger Reviews and Customer Trip Reports |
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IBERIA customer review : 7 March 2010 by P Meier (Spain)
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Customer Rating : 1/10 |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-EZE-MAD in Economy. If you really get a cheap offer do it, but otherwise it's a loss of
money as there are other airlines that fly to South America which offer far better service. On
Iberia intercontinental economy, no headrests (at least not in the A340-300), no footrests, no
individual entertainment screens. Headphones of very cheap quality. Cabin crew isn't
particularly friendly and they serve one a meal and a small breakfast - the rest of the hours
they disappear and don't even serve you once a drink. Food is low quality and the quantity is
not much. When they serve meals, everything is "rushed" quickly through the cabin and when you
are finished it takes a long time until they pass collecting the empty stuff. The quality of
the whole Iberia Economy service is, in my opinion, very far away from today's standards on
intercontinental flights.
IBERIA customer review : 6 March 2010 by S Groen (Netherlands)
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Customer Rating : 8/10 |
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Value for Money: |
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Cabin Flown: | Economy |
AMS-MAD-JNB. All 4 flights were good, the food was better than I have had on some
international flights. No personal IFE, staff was friendly. Madrid Airport is really big, and
quite confusing as to where your gate is.
IBERIA customer review : 1 March 2010 by G Blanksma (Netherlands)
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Customer Rating : 0/10 |
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Value for Money: |
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Cabin Flown: | Economy |
My return flight Amsterdam-Madrid-Dakar was as if I was flying Ryanair all the way to Senegal,
and for a 12 hour journey that is quite unbearable. The flight attendants are rude,
uninterested and speak only Spanish. They try to ignore the passengers instead of helping and
I didn't see them most of the flight. They do not pay attention very well to safety. The
safety instruction was only in Spanish and they abandoned it half way through the instruction
tape! There is no communication to update the passengers on circumstances. This was the worst
part. We got into bad turbulence right before we were landing on La Palma, and a lot of
passengers panicked big time. The flight attendants did not communicate, they were nowhere to
be seen, and afterwards acted as if nothing ever happened, while lots of people were in
distress. When we finally landed on a different airport (Tenerife) we weren't told where we
were, and only found out that the flight may have a 24 hour delay. This was never communicated
through the speakers, so no one had a clue what was going on. At some point we heard in
Spanish through the speakers - "close the doors" and we suddenly took off, without any safety
check, which caused luggage and open drinks to fall. It really was a crazy situation. On a 5.5
hours flight we only got served a drink once, with a very small sandwich - also no inflight
entertainment. I am never going to fly Iberia again and I would advise the same thing to
anybody reading this.
IBERIA customer review : 1 March 2010 by M Marquer (France)
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Customer Rating : 2/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-GIG-MAD. Very cheap flight (380€ return), but that was the only good thing. Very rude
staff, shouting at you for almost any reason they can find (refusing to serve a glass of water
while my neighbour was sleeping with "night mode" cabin, telling me to return to my seat when
I tried to stand next to the rear of the aircraft because I was "obstructing an emergency
exit"). Not flying with them again if the price is not at least 20% cheaper than an other
airline.
IBERIA customer review : 1 March 2010 by J Bacallado (Spain)
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Customer Rating : 8/10 |
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Value for Money: |
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Cabin Flown: | Business |
San Jose to Madrid. Cabin clean, onboard service good and friendly, cabin representative
introduced herself to each one of us, on arrival and departure, very nice service. Food okay,
IFE okay but not a lot of choices. New seat pitch great for business seats, now you can rest
in a fully lie flat seat. Luggage delivery okay.
IBERIA customer review : 22 February 2010 by G Ciocari (UK)
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Customer Rating : 6/10 |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-MAD-SJU impressed by the friendliness of the cabin. LHR to MAD on revamped 320 with
recaro slim seats, MAD-SJU on A340 quite old IFE system with no private screens on seats, food
was ok. Return quite the same standard. Will fly them again.
IBERIA customer review : 15 February 2010 by T Dietrich (USA)
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Customer Rating : 5/10 |
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Value for Money: |
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Cabin Flown: | Economy |
Chicago-Madrid-Zurich. If this flight wasn't that cheap (about $500) my review would be a lot
different - what I got for my money was okay. Check in in Chicago was fast and I got a front
row seat with a lot of leg room. Shortly after take off dinner was served (nothing special but
okay). Since onboard entertainment is only provided by over head monitors, I decided to sleep.
After changing planes in Madrid I was hungry and looking forward to a snack on the flight to
Zurich. I was a little disappointed when I found out that they don't offer anything (not even
a glass of water) on their short flights. Arrival in Zurich was on time and my baggage made it
there too. Because it snowed the night before my return to the US we had a delay of about 30
minutes in Zurich. After landing in Madrid I had to hurry up in order to make it to the gate
for the Chicago flight. Madrid airport is pretty big and it takes a lot of time to get from
point A to point B. After the additional security check at the gate we were ready to board.
Unfortunately I didn't get a front row seat this time and with my height (6'4) it is really
uncomfortable in the normal economy seats. About 30 minutes after boarding the captain told us
that they have to change the breaks and that we'll have a delay of about two hours! He
apologized for that inconvenience - but flight attendants didn't act like they were sorry at
all. Not even a drink was offered during that long time of waiting. The flight was okay, I
tried to sleep a little bit but it wasn't really possible because my legs hurt all the time.
All in all the flight was okay but not to compare with airlines like Swiss, Lufthansa or
British. But when the price is right I will consider to fly with Iberia again - in my opinion
they are a lot better than the Italian airlines (Alitalia, Airone).
IBERIA customer review : 10 February 2010 by B Greenberg (Canada)
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Customer Rating : 0/10 |
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Value for Money: |
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Cabin Flown: | Economy |
I travelled over the December holidays with my extended family (10 of us including 4 kids
between 5 months and 7 years). Iberia proceeded to bump half of us off the flight (including
some of the children and didn't see a problem saying that the kids could stay in Boston for 2
days and then catch up or go ahead to Europe and wait for the adults. The staff was rude and
unhelpful and when we got to Madrid would not deal with us since we didn't speak Spanish. The
only English they were willing to use was to swear at us. I even had to get airport police
involved so that we could continue our trip and make sure we could get some food and diapers
for the baby until we make the next leg of our trip and were able to get access to our bags.
IBERIA customer review : 9 February 2010 by Philip Jach (UK)
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Customer Rating : 0/10 |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-MAD-QUITO. Words can barely describe the extent to which this airline fails to deliver an
even adequate service. The short haul flight was onboard a cramped plane. Unlike the identical
route and priced trip with British Airways, Iberia feels it is necessary to charge for
refreshments. The long haul trip was the worst. We were on a very old A340, which was dirty,
smelly and did not look well maintained. The luggage racks shook and rattled ominously when we
took off. The 'entertainment' is via TV screens under the luggage racks, like something from
1995. My headphone socket was faulty. The staff were very poorly presented, rude and
unconcerned for passengers' connecting flights. The 'food' was a nauseating affair, and not
enough for a 12 hour flight. I had to plead with a flight attendant to have some brandy and
coke, as they were only offering beer and wine in economy. I have never encountered this in
economy on such a long flight before. Customer service in Madrid was a joke, understaffed like
getting blood from a stone. If you are unlucky enough to have to fly this dreadful airline, I
suggest you bring plenty of alcohol, food and sleeping tablets. I have flown many carriers but
Iberia is by far the worst.
IBERIA customer review : 8 February 2010 by J van Dam (Netherlands)
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Customer Rating : 1/10 |
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Value for Money: |
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Cabin Flown: | Economy |
Amsterdam-Madrid-Jerez and back. Very poor legspace on A320, A321 okay. Madrid-Jerez delayed,
Jerez-Madrid delayed as well - dont give any info at airport. Ground staff to lazy to re-book
your ticket! Almost missed connecting flight to AMS. Captain of the flight standing at the
door pointing at his watch and asking why we are late. Only 1 FA was friendly and suitcase
lost.
IBERIA customer review : 3 February 2010 by J Connolly (USA)
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Customer Rating : 8/10 |
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Value for Money: |
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Cabin Flown: | Business |
JFK-MAD-BCN return Business class. JFK-MAD service excellent and great room in the Biz class
cabin. Food good, drinks were available as you wanted them. Service pleasant but a bit too
planned. FA's were nice and attentive. No problems getting to Barcelona just a long wait in
Madrid, but you can smoke in the lounge so it was fine. Lounge in very nice and offers open
bar, food coffees, basically anything you want. Coming back the Barcelona Madrid flight was
late. Madrid Terminals can take as long as 35-40 minutes to connect so give yourself time. I
made the flight unlike any of my luggage and I knew that there was no way the luggage would
make it in a 40 minute time frame. Flight home great. Iberia offers an excellent service in
business international - better than AA, but they are partners so I fly Iberia when possible.
FA's polite and professional.
IBERIA customer review : 1 February 2010 by P Elshove (Netherlands)
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Customer Rating : 0/10 |
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Value for Money: |
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Cabin Flown: | Economy |
Waited for 2hrs on the tarmac at AMS before take off, without even being offered a cup of
coffee! Very poor leg room when seated. Subsequentley missed our connection to Gran Canaria &
had to wait 4hrs in Madrid. We were given a meal voucher and new flight after queuing for 45
mins. We were not told where to find food. On the return the flight was again delayed - this
time we changed our flight ourselves to catch the connection in Madrid. The plane was again
delayed waiting for a passenger from our original flight - strange, Iberia couldn't wait for
us on our flight out. On the flight Madrid to Amsterdam there were a group of people who made
such a huge noise that it was impossible to either to sleep, read etc, and none of the cabin
crew did anything about it.
IBERIA customer review : 26 January 2010 by R Wieland (Hong Kong)
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Customer Rating : 4/10 |
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Value for Money: |
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Cabin Flown: | Economy |
Madrid-Amsterdam A321 Economy. Legroom in clean A321 good, crew was friendly and spoke
English. The only funny thing was that we were standing in line to board for an on-time
departure, but the gatecrew kept looking nervously behind them at the airplane. After 15
minutes, the male crew got on the intercom and announced that this flight was "delayed
indefinately due to mechanical reasons". This was funny because after 30 seconds, we were
walking onto the plane. I wonder if the guy just had to make an excuse as to why we were all
waiting in line. The captain later announced that the longer wait to board was due to the
aircraft having to be cleaned as it was late arriving to Madrid. Lounge at terminal 4 and
Iberia staff there and at check-in pleasant enough. Bring your own food onto the plane as
everything is extra. Even with BA you get a drink and a sandwich.
IBERIA customer review : 24 January 2010 by R Vieira (Brazil)
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Customer Rating : 8/10 |
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Value for Money: |
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Cabin Flown: | Business |
Iberia business class GRU-MAD-MXP and AMS-MAD-GRU. Overall a good experience. Welcome drinks
served, seats comfortable in long-haul and standard Euro biz on short-haul (Y seats with
middle seats blocked). I didn't feel the sliding effect many people complain about on long
haul seats. Food and entertainment were adequate and being a Spanish airline, they serve cava
instead of champagne. All flights on time and spacious lounges in MAD. Not all crew members
had the right attitude; boarding was messy on all airports and it took 45 minutes to get
luggage at MXP (a general problem of the airport, not Iberia) with no priority to business
class bags. I can't comment on language skills because I speak Spanish, but I noticed no local
language announcements were made for destination airports, only English and Spanish.
IBERIA customer review : 23 January 2010 by J Reyes (Colombia)
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Customer Rating : 0/10 |
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Value for Money: |
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Cabin Flown: | Economy |
BOG-MAD-BOG, flew with my wife and little daughter. Flight one hour late on both legs. Old,
dirty A340, poor IFE, smelling lavatories, horrible food, and the worst thing was the crew
attitude - rude, arrogant, inattentive, unsmiling. Never fly them again.
IBERIA customer review : 20 January 2010 by R DeFrutos (USA)
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Customer Rating : 1/10 |
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Value for Money: |
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Cabin Flown: | Business |
ALC-MAD-PRG Business class. Terrible airline. First leg cancelled, second flight late 1.5
hours, missed my next leg. Ground staff do not care at all, have to pay my own hotel at the
airport. Flew next day with Czech Airlines. When complained ,received shrugs from Business
Plus staff. Iberia brings the One World group down, way down
IBERIA customer review : 19 January 2010 by Brian Hill (UK)
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Customer Rating : 0/10 |
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Value for Money: |
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Cabin Flown: | Economy |
Tried to fly LHR-MAD-ACE. At check-in told the first leg was an hour late. An hour went by
sitting in the gate area, no information - eventually it was obvious we would miss our onward
flight to Lanzarote. Tried to find out any news but just told departure maybe soon.
Eventually gave up, went to the ticket desk to be told we might be able to travel tomorrow -
another 0430 taxi at our expense. As we had non-refundable tickets, £560 down the drain.
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