Iberia Lineas Aereas Espana  Passenger Reviews and Customer Trip Reports

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IBERIA customer review :  7 March 2010 by P Meier   (Spain)

MAD-EZE-MAD in Economy. If you really get a cheap offer do it, but otherwise it's a loss of money as there are other airlines that fly to South America which offer far better service. On Iberia intercontinental economy, no headrests (at least not in the A340-300), no footrests, no individual entertainment screens. Headphones of very cheap quality. Cabin crew isn't particularly friendly and they serve one a meal and a small breakfast - the rest of the hours they disappear and don't even serve you once a drink. Food is low quality and the quantity is not much. When they serve meals, everything is "rushed" quickly through the cabin and when you are finished it takes a long time until they pass collecting the empty stuff. The quality of the whole Iberia Economy service is, in my opinion, very far away from today's standards on intercontinental flights.

IBERIA customer review :  6 March 2010 by S Groen   (Netherlands)

AMS-MAD-JNB. All 4 flights were good, the food was better than I have had on some international flights. No personal IFE, staff was friendly. Madrid Airport is really big, and quite confusing as to where your gate is.

IBERIA customer review :  1 March 2010 by G Blanksma   (Netherlands)

My return flight Amsterdam-Madrid-Dakar was as if I was flying Ryanair all the way to Senegal, and for a 12 hour journey that is quite unbearable. The flight attendants are rude, uninterested and speak only Spanish. They try to ignore the passengers instead of helping and I didn't see them most of the flight. They do not pay attention very well to safety. The safety instruction was only in Spanish and they abandoned it half way through the instruction tape! There is no communication to update the passengers on circumstances. This was the worst part. We got into bad turbulence right before we were landing on La Palma, and a lot of passengers panicked big time. The flight attendants did not communicate, they were nowhere to be seen, and afterwards acted as if nothing ever happened, while lots of people were in distress. When we finally landed on a different airport (Tenerife) we weren't told where we were, and only found out that the flight may have a 24 hour delay. This was never communicated through the speakers, so no one had a clue what was going on. At some point we heard in Spanish through the speakers - "close the doors" and we suddenly took off, without any safety check, which caused luggage and open drinks to fall. It really was a crazy situation. On a 5.5 hours flight we only got served a drink once, with a very small sandwich - also no inflight entertainment. I am never going to fly Iberia again and I would advise the same thing to anybody reading this.

IBERIA customer review :  1 March 2010 by M Marquer   (France)

MAD-GIG-MAD. Very cheap flight (380€ return), but that was the only good thing. Very rude staff, shouting at you for almost any reason they can find (refusing to serve a glass of water while my neighbour was sleeping with "night mode" cabin, telling me to return to my seat when I tried to stand next to the rear of the aircraft because I was "obstructing an emergency exit"). Not flying with them again if the price is not at least 20% cheaper than an other airline.

IBERIA customer review :  1 March 2010 by J Bacallado   (Spain)

San Jose to Madrid. Cabin clean, onboard service good and friendly, cabin representative introduced herself to each one of us, on arrival and departure, very nice service. Food okay, IFE okay but not a lot of choices. New seat pitch great for business seats, now you can rest in a fully lie flat seat. Luggage delivery okay.

IBERIA customer review :  22 February 2010 by G Ciocari   (UK)

LHR-MAD-SJU impressed by the friendliness of the cabin. LHR to MAD on revamped 320 with recaro slim seats, MAD-SJU on A340 quite old IFE system with no private screens on seats, food was ok. Return quite the same standard. Will fly them again.

IBERIA customer review :  15 February 2010 by T Dietrich   (USA)

Chicago-Madrid-Zurich. If this flight wasn't that cheap (about $500) my review would be a lot different - what I got for my money was okay. Check in in Chicago was fast and I got a front row seat with a lot of leg room. Shortly after take off dinner was served (nothing special but okay). Since onboard entertainment is only provided by over head monitors, I decided to sleep. After changing planes in Madrid I was hungry and looking forward to a snack on the flight to Zurich. I was a little disappointed when I found out that they don't offer anything (not even a glass of water) on their short flights. Arrival in Zurich was on time and my baggage made it there too. Because it snowed the night before my return to the US we had a delay of about 30 minutes in Zurich. After landing in Madrid I had to hurry up in order to make it to the gate for the Chicago flight. Madrid airport is pretty big and it takes a lot of time to get from point A to point B. After the additional security check at the gate we were ready to board. Unfortunately I didn't get a front row seat this time and with my height (6'4) it is really uncomfortable in the normal economy seats. About 30 minutes after boarding the captain told us that they have to change the breaks and that we'll have a delay of about two hours! He apologized for that inconvenience - but flight attendants didn't act like they were sorry at all. Not even a drink was offered during that long time of waiting. The flight was okay, I tried to sleep a little bit but it wasn't really possible because my legs hurt all the time. All in all the flight was okay but not to compare with airlines like Swiss, Lufthansa or British. But when the price is right I will consider to fly with Iberia again - in my opinion they are a lot better than the Italian airlines (Alitalia, Airone).

IBERIA customer review :  10 February 2010 by B Greenberg   (Canada)

I travelled over the December holidays with my extended family (10 of us including 4 kids between 5 months and 7 years). Iberia proceeded to bump half of us off the flight (including some of the children and didn't see a problem saying that the kids could stay in Boston for 2 days and then catch up or go ahead to Europe and wait for the adults. The staff was rude and unhelpful and when we got to Madrid would not deal with us since we didn't speak Spanish. The only English they were willing to use was to swear at us. I even had to get airport police involved so that we could continue our trip and make sure we could get some food and diapers for the baby until we make the next leg of our trip and were able to get access to our bags.

IBERIA customer review :  9 February 2010 by Philip Jach   (UK)

LHR-MAD-QUITO. Words can barely describe the extent to which this airline fails to deliver an even adequate service. The short haul flight was onboard a cramped plane. Unlike the identical route and priced trip with British Airways, Iberia feels it is necessary to charge for refreshments. The long haul trip was the worst. We were on a very old A340, which was dirty, smelly and did not look well maintained. The luggage racks shook and rattled ominously when we took off. The 'entertainment' is via TV screens under the luggage racks, like something from 1995. My headphone socket was faulty. The staff were very poorly presented, rude and unconcerned for passengers' connecting flights. The 'food' was a nauseating affair, and not enough for a 12 hour flight. I had to plead with a flight attendant to have some brandy and coke, as they were only offering beer and wine in economy. I have never encountered this in economy on such a long flight before. Customer service in Madrid was a joke, understaffed like getting blood from a stone. If you are unlucky enough to have to fly this dreadful airline, I suggest you bring plenty of alcohol, food and sleeping tablets. I have flown many carriers but Iberia is by far the worst.

IBERIA customer review :  8 February 2010 by J van Dam   (Netherlands)

Amsterdam-Madrid-Jerez and back. Very poor legspace on A320, A321 okay. Madrid-Jerez delayed, Jerez-Madrid delayed as well - dont give any info at airport. Ground staff to lazy to re-book your ticket! Almost missed connecting flight to AMS. Captain of the flight standing at the door pointing at his watch and asking why we are late. Only 1 FA was friendly and suitcase lost.

IBERIA customer review :  3 February 2010 by J Connolly   (USA)

JFK-MAD-BCN return Business class. JFK-MAD service excellent and great room in the Biz class cabin. Food good, drinks were available as you wanted them. Service pleasant but a bit too planned. FA's were nice and attentive. No problems getting to Barcelona just a long wait in Madrid, but you can smoke in the lounge so it was fine. Lounge in very nice and offers open bar, food coffees, basically anything you want. Coming back the Barcelona Madrid flight was late. Madrid Terminals can take as long as 35-40 minutes to connect so give yourself time. I made the flight unlike any of my luggage and I knew that there was no way the luggage would make it in a 40 minute time frame. Flight home great. Iberia offers an excellent service in business international - better than AA, but they are partners so I fly Iberia when possible. FA's polite and professional.

IBERIA customer review :  1 February 2010 by P Elshove   (Netherlands)

Waited for 2hrs on the tarmac at AMS before take off, without even being offered a cup of coffee! Very poor leg room when seated. Subsequentley missed our connection to Gran Canaria & had to wait 4hrs in Madrid. We were given a meal voucher and new flight after queuing for 45 mins. We were not told where to find food. On the return the flight was again delayed - this time we changed our flight ourselves to catch the connection in Madrid. The plane was again delayed waiting for a passenger from our original flight - strange, Iberia couldn't wait for us on our flight out. On the flight Madrid to Amsterdam there were a group of people who made such a huge noise that it was impossible to either to sleep, read etc, and none of the cabin crew did anything about it.

IBERIA customer review :  26 January 2010 by R Wieland   (Hong Kong)

Madrid-Amsterdam A321 Economy. Legroom in clean A321 good, crew was friendly and spoke English. The only funny thing was that we were standing in line to board for an on-time departure, but the gatecrew kept looking nervously behind them at the airplane. After 15 minutes, the male crew got on the intercom and announced that this flight was "delayed indefinately due to mechanical reasons". This was funny because after 30 seconds, we were walking onto the plane. I wonder if the guy just had to make an excuse as to why we were all waiting in line. The captain later announced that the longer wait to board was due to the aircraft having to be cleaned as it was late arriving to Madrid. Lounge at terminal 4 and Iberia staff there and at check-in pleasant enough. Bring your own food onto the plane as everything is extra. Even with BA you get a drink and a sandwich.

IBERIA customer review :  24 January 2010 by R Vieira   (Brazil)

Iberia business class GRU-MAD-MXP and AMS-MAD-GRU. Overall a good experience. Welcome drinks served, seats comfortable in long-haul and standard Euro biz on short-haul (Y seats with middle seats blocked). I didn't feel the sliding effect many people complain about on long haul seats. Food and entertainment were adequate and being a Spanish airline, they serve cava instead of champagne. All flights on time and spacious lounges in MAD. Not all crew members had the right attitude; boarding was messy on all airports and it took 45 minutes to get luggage at MXP (a general problem of the airport, not Iberia) with no priority to business class bags. I can't comment on language skills because I speak Spanish, but I noticed no local language announcements were made for destination airports, only English and Spanish.

IBERIA customer review :  23 January 2010 by J Reyes   (Colombia)

BOG-MAD-BOG, flew with my wife and little daughter. Flight one hour late on both legs. Old, dirty A340, poor IFE, smelling lavatories, horrible food, and the worst thing was the crew attitude - rude, arrogant, inattentive, unsmiling. Never fly them again.

IBERIA customer review :  20 January 2010 by R DeFrutos   (USA)

ALC-MAD-PRG Business class. Terrible airline. First leg cancelled, second flight late 1.5 hours, missed my next leg. Ground staff do not care at all, have to pay my own hotel at the airport. Flew next day with Czech Airlines. When complained ,received shrugs from Business Plus staff. Iberia brings the One World group down, way down

IBERIA customer review :  19 January 2010 by Brian Hill   (UK)

Tried to fly LHR-MAD-ACE. At check-in told the first leg was an hour late. An hour went by sitting in the gate area, no information - eventually it was obvious we would miss our onward flight to Lanzarote. Tried to find out any news but just told departure maybe soon. Eventually gave up, went to the ticket desk to be told we might be able to travel tomorrow - another 0430 taxi at our expense. As we had non-refundable tickets, £560 down the drain.