Iberia Customer Reviews and Iberia Passenger Trip Reports

Old aircraft with uncomfortable seats. Crew can't speak English very well and lack manners. Gloopy food that is often served 2 hours after take-off and empty trays left for another hour.

MUC-MAD return. On the way to Madrid, delayed half an hour, return on time. Planes A320 both ways were clean and in good shape. Distance between seats ok. Cabin crew very friendly and helpful, although flights were 100% full. Captain kept us informed multiple times. What bothered me most is that they don't even give out a glass of water for free! I would use Iberia again on European routes.

Flew from Rio to London. Aircraft is quite run-down, staff were lethargic at best and rude! Entertainment was limited and outdated with the screen in the middle of the cabin! Food was ok. Seats were again ok, but nothing special - although, it was economy so can't complain too much. Most disappointing aspect was the staff - rude. Very poor effort, would definitely not recommend to anyone.

No complimentary snack or drink available on a scheduled flights between LHR and Madrid. Aircraft old and shabby. If you have to fly Iberia, look out for flights operated by LAN Airlines who have clean, modern aircraft with smart, helpful crew. I recommend LAN but not Iberia.

No seat back screens and appalling lack of inflight entertainment on a 12 hour flight. No drinks on take off, only with the meal. Flight attendants came round in the first hour and last hour with food but that was all I saw of them. They are fine for short haul but never again on such a long flight. They are supposed to be the same company as BA but they are worlds apart.

We waited for hours in line at Madrid Airport to check-in. Despite the line, staff one by one closed their kiosks until there was one Iberia agent checking in 60 people. When we finally got to the front of the line, we were denied boarding passes because it was 45 mins before the flight. Staff were unable to locate a supervisor. There was a direct flight the next day, but it took agents over 2 hours to offer us this option - instead they were offering the possibility of being stuck in Madrid for 2 days, flying through London and having a 17 hour layover! We later learned that the lines were closed the plane had been overbooked. Obviously, an exasperating shameful and unacceptable response.

Bought a ticket months ago for a LHR-MAD-Seville-MAD-LHR. A couple of weeks ago, I got an email saying that the Seville legs were being flown by the new Iberia Express company. I paid a lot of money, and I was put onto a LCC company that has Business class seats. Next trip to Seville, I'll take the High Speed Train from Madrid.

Madrid to Lima. The plain was old, the seats had no leg space whatsoever. There were no individual TV screens (very rare on transcontinental flights). The boarding process in Madrid was a complete mess. Crew nice.

PMI-MAD-MIA-MAD-PMI 5 times in 3 months. Planes look old, not clean. Seats ok if they work. Food was good on the last 2 flights because I brought my own. Short haul flights were ok and new (CRJ), but often late so you are expected to make a 30min run from 1 terminal to the international (both T4). An airline to avoid.

DUS-MAD-SCL return. Plane left an hour late but made up time. No onboard service in economy. Long-haul flight left MAD an hour late. A340 without notable IFE but decent food and drink, FA's very friendly and kept toilets clean for 13 hours. Return flight left SCL-MAD, good cabin service with a beverage service mid flight. IFE even worse with fewer screens than MAD-SCL, seats with more pitch (3-5 cm probably). Last leg MAD-DUS in CRJ-1000 operated by Air Nostrum. Food and drink onboard, however incredibly noisy plane when seated in the rear.

MIA-MAD and MAD-VIE. The plane was delayed so we missed our connecting flight. Staff were unfriendly and rude when we requested to disembark first. Worst long-haul cabin I've experienced in many years of frequent flying. Very old and uncomfortable seats combined with flickering CRT monitors made sleeping impossible, even with earplugs. Inflight entertainment almost non-existent. The food was bad on the long-haul flight, on MAD-VIE not even a glass of water is offered for free. Cabin and toilets were not clean.

MAD-TLV flight. Check-in was a breeze due to automated check-in kiosks, and self tagged luggage. MAD T4 looks and feels brand new, ground staff plentiful and helpful. Iberia Lounge above average with a good selection of food and beverages. Flight boarded and left on time. Plane rather old but clean and comfortable. No IFE. Food decent, flight attendants pleasant and helpful. On time arrival and an overall pleasant flight.

MAD-LEI-MAD, same day. Business trip. Flights on time. Madrid check-in easy and fast. FA and onboard service very good. Very nice planes, (CRJ900). Very low fare, around 65 euros return.

LHR-GUA stopping in MAD, crew were moody and careless. In the morning we've been woken up by breakfast boxes (in a take it or leave it style), the stewardess spilt juice on my wife without any apologies. The last leg (MAD-LHR) was the only enjoyable part of the trip, polite and caring crew, speaking good English.

Madrid-Johannesburg in Economy. On time but food worst ever experienced from an airline. No inflight entertainment on a 10 hour flight. Pre-selecting our ordinary seats cost a massive 25€ each. Booking time changed 3 times before flight so long waits for connecting flights.

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