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Iberia Customer Reviews and Iberia Passenger Trip Reports



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Iberia Customer review :  25 November 2012 by H Simms (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed with IB especially as they are part of the BA/IAG group. I booked on their website and went out to MAD with BA - at least we got a sandwich and free drink. Onward to Las Palmas boarding was chaotic, too much hand luggage allowed on board and they charge for all refreshments. Return flight to London both sectors on IB, no boarding by seat rows so aisles congested, far too much hand luggage allowed so overhead bins full before all had boarded. Steward tried to take our coats and bag and put them elsewhere to accommodate an oversized bag - not acceptable. If I book with 1world again I will make sure that we do not fly IB, they have a lot to put right.



Iberia Customer review :  19 November 2012 by J Bennett (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MAD-BLQ. From previous reviews I was dreading this flight. but very happily surprised! On-time boarding, efficient and smiling staff but the best was one the most comfortable Economy seat. A new clean A340-600 - catering good and plentiful. There is a total lack of IFE although in 2012 with a bit of pre- preparation on the iPad that's not such an issue. The ability to sleep in comfortable seats makes up for the lack of IFE. Madrid Airport is modern, its also massive and transiting involves an incredible mix of travelators, elevators, train and walking long distances. Its a downside, few people speak English and they're quite surly. CRJ to Bologna on-time and half empty. Luggage was out quickly. A very pleasant surprise and would definitely do this again.



Iberia Customer review :  12 November 2012 by Enrique Simeone (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BRU-MAD-MVD-MAD-BRU, C Class, old tatty planes. Still better service within their inter Europe legs. They should not be allowed to call that Airbus A340 business class service. Vile lounge, managed by rude staff. Once on board service is done by an ill treating cabin crew. Tasteless and Vile food, which I have had the unfortunate opportunity to taste 6 times this year alone, and have twice yet again to fly with them, and of course once upon arrival, found out they have lost my suitcase. Have repeatedly complained about their service both written and orally on board to HQ and they just nod and agree.



Iberia Customer review :  9 November 2012 by P Coman (France)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Having purchased through tickets for all six members of my family Toulouse to Lanzarote via Madrid, I checked my luggage allowance at the desk at Toulouse Airport two weeks before the flight and was told that as a British Airways gold executive card holder, I was entitled to an additional piece of luggage for each of my family members travelling with me; the agent even updated the reservation system to show this. Checking in, with only one extra bag, the check in agent firstly was not aware of the family allowance, which is the same as for Iberia Plus high tier cardholders, but did give me my extra bag - but as second leg was to be with Iberia Express, the system would not allow them to include the extra bag on the second leg nor check any bags through to Lanzarote. At Madrid they checked my bags in and tried to charge me EUR60for the extra bag. I refuted this and they checked in the bags with no extra charge only following discussion. I had further discussions with very responsive transfer agents at Madrid, who explained that this is a major issue with Iberia Express connecting flights. I am expecting to have the unfortunate experience on my return journey. If Iberia cannot provide the same service on all subsidiary companies, they should not sell tickets for the through journey without making it abundantly clear on the that Iberia Express operates to entirely different rules and is not accepting other high tier OneWorld frequent flyer cardholders' allowances. May I add that at Madrid, my lounge access was permitted for the and that both lounge and transfer desk agents were very sympathetic to my predicament and tried their best to penetrate the Iberia Express barriers in the system, although to no avail.



Iberia Customer review :  9 November 2012 by Todd Strassman (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Business Plus from LAX to Madrid return in Oct 2012. I was nervous about Iberia given poor reviews. The flat bed seats were great and the food good on the outbound, but very good on the return. The service was fine. We took a flight from Madrid to Rome and from Barcelona to Madrid. Business was fine. We wouldn't hesitate to fly Iberia again. The entertainment systems don't have many good movies, so bring your kindle.



Iberia Customer review :  24 October 2012 by J Bacallado (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid-Seville. IB EXPRESS, return. Flights on time, early arrival. Crew young and very nice. Low cost service. Bags on belt just 10 min after arrival.



Iberia Customer review :  24 October 2012 by Herbert Schlenzig (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Gran Canaria via Madrid. Check-in in Frankfurt very smooth but my wife and I couldn't get seats together. Seats were quite comfy, made of leather but head rest wasn't movable so was hard to sleep. All flights on time. The biggest thing to complain about is the service in Economy class. Drinks and snacks are available for cash only. Most passengers brought their own meals on board. FAs were friendly. From Madrid to Gran Canaria we sat together. Service again was cash only. From Gran Canaria to Madrid we couldn't sit together. FAs were unfriendly. Would use Iberia only if there is no other choice.



Iberia Customer review :  23 October 2012 by Karim Moukaddem (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rio - Madrid - Geneva. Flight from Rio was one hour late but the staff onboard were perfect. The food was excellent and the Airbus 340 seemed less noisy than others. Breakfast served one hour prior to landing so we had plenty of time to sleep with no silly announcements. Second leg was very smooth as well. The only glitch is the poor onboard entertainment with very little choice. Overall, I would recommend them again.



Iberia Customer review :  22 October 2012 by Federico Muscogiuri (Spain)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DUB-MAD on Iberia Express. Agree with the previous reviewer about the terrible legroom. Thankfully the flight was only half full. Other than that the staff were pleasant enough and the flight was on time. Anything else is standard Iberia. Unfortunately on some routes from Spain you have no choice.



Iberia Customer review :  18 October 2012 by H Morgan (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is for Iberia Express who are a new subsidiary of Iberia. I flew IBS (IB Express) between SVQ and MAD recently on this new part of Iberia. The flight was on time on a relatively new aircraft. I should say however that they do not use mainline Iberia planes, they have their own fleet of A320s now and they have been configured for IB Express. They have a tiny business section and a larger economy section with the same moving curtain configuration as IB and BA. They use the same Recaro seats as IB but the legroom is atrocious - it must be the legal minimum, even the business rows had hardly any legroom. It's explained by the fact that the IB Express A320s have at least one extra row vs. Iberia which is already pretty tight. Passengers had to sit legs apart to get in to their seats. The rest of the flight was mostly comparable to standard Iberia - paying for drinks/snacks (not good). The legroom though really is awful and I would avoid them for anything except internal flights within Spain.



Iberia Customer review :  16 October 2012 by M Fernandez (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-CPH-MAD. Outbound flight was excellent: fast check-in, organized boarding, friendly crew, comfortable seating and on time arrival. Inbound flight was interesting, we were supposed to leave on time, but there was a technical problem and we were told that the flight was delayed for two hours minimum. We were given a meal voucher and after waiting for four hours the flight was postponed for the following day and they took us to the Hilton hotel at the airport that was really good. Next day we departed in the morning and everything went smooth. In spite of the heavy delay, they managed well the situation so I don't have any major complaint.



Iberia Customer review :  9 October 2012 by M Griffiths (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Heathrow to Gran Canaria via Madrid return. Boarding fast and fuss free, food and drinks served quickly after take off with refills for those that wanted. Ample seating with a good level of service provided and all flights departed and arrived to schedule. A very pleasant experience.



Iberia Customer review :  8 October 2012 by T Grant    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-ORD via MAD in Business Class. The European segment was fine. No complaints, no problems. Transatlantic flight was a major letdown. Uncomfortable hard seat, and very mediocre food. One expects more when flying in Business Class.



Iberia Customer review :  25 September 2012 by David Tjan    (Netherlands)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew MAD-SCL in economy. Very long flight in an old A340 aircraft. Toilets were smelly and not maintained. Seating clearly was old and showed signs of wear. It is amazing how little service was offered on such a long flight (13.5 hours). Only dinner at take off and until one hour before arrival there were no cabin crew to be seen. Staff didn't show any interest. One could get drinks in the galley. No snacks served in between. Food quality was very basic. In flight entertainment is prehistoric with only central TV monitor and a very poor audio choice. Besides the head sets provided in economy were terrible and started to hurt after 2 hours. At least both flights were in time so we arrived. But that's the only thing to be complemented.



Iberia Customer review :  18 September 2012 by J Raes    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew in this morning into Luanda from London via Madrid - Economy. (IB 3167 & IB 6321). The London-Madrid was like a low cost airline - however for economy I found it to be spacious compared to other carriers I have flown. I was very impressed by the cleanliness of facilities in Madrid - compared to other airports. In Terminal 4S however, its not abundant in Duty Free but loads of seating and many clean restrooms. Economy - no frills but the seats very comfortable, the aircraft restrooms clean and from Madrid to Luanda we were offered a good dinner - including a wholesome breakfast before landing. Staff were very attentive. If you want to get from A to B economically without the frills I would definitely choose them again.



Iberia Customer review :  18 September 2012 by J Bacallado    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-JFK-MAD. Madrid check in business area as usual fast and easy. Used fast track for security and train to the satellite terminal. I was at the Business lounge short 15 min from check in. Lounge great, with plenty of food, drinks. Boarding on time, separate area for business passengers. Once on board pre-flight drink, crew nice, departure on time. On board comfortable seating, lots of space, very nice lunch. The crew was very attentive and wine selection great. On arrival no fast track at JFK terminal 7, (shared with other oneworld partners), big line for passport. On return fast and easy check in at JFK airport, fast track for security. Iberia uses the British lounge at terminal 7, very convenient and nice ambience, not much food, just few sandwiches. Flight again on time, same service and nice crew. Early arrival at Madrid, bags fast on belt.



Iberia Customer review :  12 September 2012 by Benjamin Pittman    (New Zealand)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying Miami-Madrid-Toulouse was marred by the starting point - Miami - in my view, MIA being up with the worst anywhere. Will never go through this again. Iberia is so-so and dull. Check in was painful with unsmiling staff all through and all seemingly a hassle. My travel companion had his miles credited to his AA account but in opting for mine to be added to my Cathay Pacific Gold account, the class was later deemed not eligible for award points. Arrival in Madrid was fine but we were glad it was over. Then, the connecting flight to Toulouse was delayed several times with Iberia's Air Nostrum the culprit. There was never any explanation. Eventually we did get to Toulouse but much later than intended, which then threw out all plans for the of the day. Never again.






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