Iberia Lineas Aereas Espana  Passenger Reviews and Customer Trip Reports

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IBERIA review :  28 April 2009 : by M Burtenshaw   (Germany)

TXL-MAD-TXL. easyJet also flies Berlin to Madrid but I found that Iberia was within ten euros of the easyjet fare for these dates and offered the advantage of an assigned seat in place of the easyJet seat scramble and departure from my preferred Berlin airport. A319, grey leather seats, and seat pitch just about adequate for a six-footer but taller people may be uncomfortable. There is no meal provided - all food and drink has to be paid for and I recommend bringing your own food as prices were quite steep. Both flights were full but the cabin crew were pleasant and flights on time. My only gripe is the time taken for luggage to appear at Barajas Terminal 4 .

IBERIA review :  19 April 2009 : by P Anda   (Australia)

MAD-RAK (Marrakesh); two of us checked in; one was seated in row one of economy and the other at the last row! (one booking made months prior). Requested reseating and this was no problem; two seats in row 2! Food and drink required purchase; something that's becoming all too real for spoilt Australians. Two hour flight which left and arrived on time. Good value for money.

IBERIA review :  16 April 2009 : by K Thomas   (UK)

San Jose to Madrid. Once on board we were informed that our meal would be served followed by a drinks trolley and that the bar would be open until one and a half hours before landing. After the meal was cleared seat belt signs were illuminated and slight turbulence was felt. This settled down but the seat belt signs remained on. We were then informed that no drinks could be served while these remained on. Exactly one and a half hours before landing in Madrid the seat belt signs were extinguished and breakfast served. 10 hour flight, 2 cups of tea, one glass of wine and an orange juice! Was this a cost cutting exercise! I am quite aware that safety is paramount on any flight, however on the connecting flight from Madrid to Heathrow, both snacks and hot and cold drinks were being sold from the trolley, during a flight which incurred considerably more turbulence.

IBERIA review :  15 April 2009 : by D Doherty   (UK)

Iberia has been the worst airline I have travelled so far. The aircraft itself is nothing special, legroom adequate, and the staff reasonable once you get on the flight. But having been stranded in Madrid airport due to heavy snowfall, Iberia handled the situation very badly. We weren´t informed the flight was even cancelled, it just disappeared from all the noticeboards. And then the helpdesks were a complete mess, poorly managed, and the staff badly treated having to run around due to poor preparedness.

IBERIA review :  15 April 2009 : by M Wiseman   (Spain)

VLC-MAD-DMD. Valencia to Madrid on Dash 8 operated by Air Nostrum. What a difference to mainstream Iberia! On a 45 minute flight we were offered a choice of rolls with a drink, all served with a smile. Trek to Terminal 4S for Madrid-Moscow Leg. Night flight leaving at 23:45 arriving 06:35 local time. Flight full and surly staff. I seriously thought that the Purser was going to punch the Russian lady travelling with infant sitting next to me, when she asked 3 times (in 30 minutes) to please heat a bottle in order to stop the baby from screaming the plane down. Foil tray of pasta offered 2.5 hours into flight (about 3am) with a spoonful of tomato puree (really appetising). Arrived rather strung out in Moscow but nice touch was all IB passengers being ushered through "Diplomat" immigration channels resulting in virtually no wait (trip rating 4/10). DMD-MAD-VLC What a difference on return leg! Mature, professional staff remind you why flying Iberia can be a really pleasant experience. Granted the flight was only 30% full but early evening flight included a meal of beef and pasta which was perfectly acceptable and whatever you wanted to drink. Worth noting that on the few European flights where Iberia still serves a free meal, you can ask for whatever you want to drink and they will oblige. MAD-VLC leg operated by Air Nostrum which whilst beginning to differentiate between Business and Economy class service, still manage to serve at least a drink on a flight of 30 minutes when their mainstream counterparts charge for the privilege on a flight of anything up to 3 hours. Overall though, this was a good experience - it's just a bit hit and miss though, unfortunately (trip rating 7/10).

IBERIA review :  15 April 2009 : by A Flores   (USA)

Took the Boston-Madrid flight on March 31 and was pleasantly surprised with the level of service. Check in at Logan was a breeze - showed up 1.5 hours before my flight and hardly had to wait. Seats were fairly comfortable, meals decent, wine flowed freely and without charge, and flight attendants were pleasant and attentive without being fake. After meal service, they shut off the lights so everyone could sleep and served breakfast right before landing so that everyone could get the maximum amount of rest possible. I used my AA miles to book this ticket, but I'd happily fly Iberia again.

IBERIA review :  9 April 2009 : by S Akanda   (USA)

BOS-MAD-IST round trip. Their tickets were the cheapest that let me travel to Turkey with a stopover in Madrid. The journies turned out to be okay. The stewardesses were quite helpful and cheerful - only few speak English. But the ground crew were horrible - they worked as if they were doing us a favour by letting us on the plane - both in Boston and Madrid. The food was so-so, but worst was the IFE. This must have been one of the oldest A340s out there and just had bare bone TVs on the roof. They need to improve this part of the equation to be able to compete with the industry.

IBERIA review :  7 April 2009 : by James Qurashi   (Switzerland)

With a trip departing from GVA to SJO with the transit via MAD I had my expectations given the reviews already written. They proved not far from reality. The trip from GVA to MAD was fine, late one hour but this could not be helped, that day there was a transport strike in France and the air traffic controllers were also playing their part! This late arrival could not be helped and I certainly don't blame Iberia for that. What I do find extremely annoying is the security measures that are in place when you have to perform a transit. We had according to normal schedule just over 1.5 hours between our arrival and the departure of the flight to SJO. Arriving at MAD we only had 35 mins! Passengers from our airbus 320 and another flight all tried to pass through TWO lines of security (X-rays) to gain access to the terminal in order to proceed to our gate. This was ridiculous and from what I gathered Madrid Airport is known for these bottle necks! After dashing to the gate and getting on board our A346 we departed 40mins late, which is not too bad. The flight lasted 11 hours in which I probably saw the air hostesses 5 times, 3 times were times when they served meals which I suppose does not count. Apart from that no presence at all! They were not rude and I wouldn't say unfriendly as they did smile, it just seemed that they were not concerned. The seats in C class were worn and the entertainment selection was lacking any imagination, 8 films to chose from on a 11 hour flight and half of them were really not worth it. There were only 2 or 3 box office hits. Nothing special! The power socket on my chair crashed after 1 hour so I couldn't recharge my laptop and it appeared that this happened to most of the seats! The return flight was slightly better, the seats were cleaner and in better shape. The service on board was more or less the same and the food had not improved. Iberia has the monopoly from Europe to South America and it knows this! The C class is certainly not up to standard with BA or LH! If you want to fly C class long haul, don't aim to fly with IB.

IBERIA review :  6 April 2009 : by C Greenwood   (UK)

Heathrow to Quito via Madrid and pleasantly surprised to have been upgraded to business plus on the Madrid/Quito leg of the journey so had excellent food and service and seats which reclined to the horizontal. Staff attentive and pleasant and there were a few reasonable films to choose from. On the return journey, Lima to Heathrow via Madrid, we were in economy where food was fine and staff were efficient if a little unsmiling. The small video screen was quite far away therefore difficult to see so we didn't bother. All our flights were on time and no luggage was lost. What a relief.

IBERIA review :  30 March 2009 : by J Meijer   (netherlands)

AMS-MAD and back in economy - was pleasantly surprised by the legroom - I am 1.97 tall, but my knees did not hit the seats in front of me. Both flights on time and nearly full; catering was expensive and limited, but for the rest everything was okay. Online check-in worked good.

IBERIA review :  26 March 2009 : by R Morgan   (UK)

Ticket booked on line, web site is misleading as it claims that a limousine service is available - this is not true. Dublin to Buenos Aires via Madrid Business class. DUB–MAD an A321, food and wine was ok, service good. Lounge in Madrid was almost empty however good choice of food and drink. It was a pleasant place to wait for the overnight flight. Separate boarding facility for business in Madrid onto an A340–600. The new clamshell seats were the highlight I could recline and go to sleep. Food good; portions were not too large and choice of alcohol also good. The socket for the entertainment system only worked on one channel, choice of entertainment reasonable. The socket looked as if it could take noise reducing head phones. The reading light was hanging down from the seat by its wires, let hope the rest of the maintenance checks on the aircraft are more thorough! Cabin crew efficient but humourless. EZE was busy, long queue for immigration; airport building was spacious and pleasant Return flight a crowded lounge in EZE. A340–600, separate boarding facility for business in EZE. Good food and drink, better cabin crew, seemed more cheerful and interested. Again the socket for the entertainment system only worked on one channel, seems to be a common problem. No noise reducing head phones.Smooth transfer in Madrid, had to dump the wine we bought in the EZE duty free as there was not enough time to check it in for the Madrid to Dublin flight. No separate boarding for business in Madrid.

IBERIA review :  17 March 2009 : by Enrico Simeone   (Belgium)

BRU-MAD-MVD return C class. ALL of the flights were a painful experience. Short Haul is better than long haul. Long haul Business seats are ageing very quickly and staff, food and service in general are just not acceptable to minimum standards. Cabin Staff are rude and unsympathetic, no matter what class you are flying. Don't give a damn attitude.