Iberia Customer Reviews and Iberia Passenger Trip Reports

LHR-MAD-EZE-MAD-LHR in economy. Other than the entertainment issue - they're not really that bad. They're comparable to most US airlines flying across the Atlantic. They're are still not using personal screens, this is a serious issue on the long flight to Buenos Aires. Food was a bit hit and miss. LHR-MAD leg was economy airline style: food had to be paid for. As with many US-based airline transatlantic flights, the second meal was a cold boxed snack. Drinks - water, juice, and cola - freely and easily available from the galley throughout, though usually on a self-service basis. My original booking back from EZE was cancelled due to the pilots' strike, but this was sorted out to everyone's satisfaction. Given that Iberia were considerably cheaper than any other options for the journey when I booked, it was perfectly acceptable as a 'get what you pay for' trip; unexciting, a little out of date, but hardly the flight from hell some people are suggesting.

MAD-GUA. 11 hr 10 min flight. Boarding was absolute chaos. Aircraft was one of the recently retrofitted A340-300s, featuring a smaller business Class section and a larger economy class cabin with new "slimline" seats, which offer better recline and legroom along with power outlets for connecting laptops, iPods, etc. No personal TV video screens, but at least the old CRT monitors have been replaced by newer LCD screens, and 37'' or 40'' monitors have been placed on the central bulkheads that separate cabins. Food was by far the best I've had on an Iberia flight departing from MAD. Crew very helpful and attentive. Flight was on time.

London-Madrid-Sao Paulo. London-Madrid - I was not offered even a glass of water - not one of the crew passed to ask me if I wanted to purchase any food and I had a menu in my hand. At Barajas airport, the cafes were already shut and only one was open with a long queue. Information at the airport is very confusing and I could not find anyone to ask information. Madrid-Sao Paulo (around 11 hours flight) had no inflight entertainment, the crew not very helpful and the food not good at all. I will not use Iberia again nor will recommend to anyone.

Domestic flights in the US are more comfortable and entertaining than my Iberia flight from Madrid to Los Angeles. No individual entertainment, old equipment, my headset outlet did not work (thank goodness nobody sat next to me so I used that), and the food was decent. The crew was very nice and helpful, but that did not make up for 12 hours of lousy entertainment and bad seats. I figure a 12 hour direct flight was better than a layover with a better airline, but I was wrong.

The worst customer service, dirty and uncomfortable seats, poor in-flight entertainment. I will never travel with them again, nor with BA at the risk of being tricked into flying with Iberia. Their customer service quip on the desks 'Here to help you', should finish with a question mark.

I'll leave this short as everyone has already said what I feel. I would simply urge people not to book with Iberia if they can help it, the experience was dreadful, we had problems with all of our flights between London and Costa Rica. We were delayed, flights were cancelled, rescheduled causing us to miss connecting flights and the pilots went on strike.

How is it they can charge a rate comparable to other intercontinental flights, yet provide worse inflight entertainment than a domestic flight? If fact, no inflight entertainment. The earplug jack in the armrest didn't even work, so even if I had been sitting close enough to see the inflight movie, I wouldn't have been able to hear the audio anyway. Apparently, any perks at all (like a forward-seat screen, movie/TV choices, music, etc are available only to business-class). At least the flights were within 30 mins of being on time.

LCY through MAD to HAV with 5 hour layover in MAD. LYC (BA city flyer) great service and nice new plane. MAD-HAV (Iberia) flight on -old Iberia plane with dreadful seats, inflight entertainment, very poor quality food and fairly unhelpful staff. 5 hour connection seemed to cause issues. Return trip (HAV-MAD-LCY) departed an hour late. No information given and then on a system which was impossible to hear. Same old plane, seats and dreadful food. Staff were better this time. Thankfully my bag made it through the 1.5 hour layover and MAD-LCY (BA city flyer) flight was heaven in comparison. In the future I’d avoid this airline for trans-Atlantic flights and pay more and go direct if possible.

Flew from Tel Aviv to Madrid, and back. I've never had less leg-space, with such little seat recline. The service was terrible. Our trays weren't taken away for two hours. Liquids with the meal were half-glasses, and it was impossible to get up to ask for anything to drink.

My flight was re-routed. I came from Costa Rica to Madrid, hoping to catch my flight from Madrid to Brussels. Flight to Brussels was cancelled, so had to take a plane to Manchester, and from there a flight to Brussels. Missed my flight in Manchester. I was left with no number to call so went to British Airways who called Iberia who hung up saying they are no travel agency. BA booked a hotel room and made sure I had an allowance for food. After much negotiation, BA booked a Brussels Airlines flight. It's unacceptable how Iberia behaved.

MAD-IST, on A321. Madrid check-in fast and easy, boarding on time, departed a little late due to late passengers from another flight. Onboard nice staff, no IFE for a 4 hour travel time. Service good, lunch and drinks. Arrived 20 min early. Bags delivered fast, got on a taxi 30 min after arrival.

Heathrow to Miami with connecting flight in Madrid. Awful experience. Air stewards and stewardesses were not helpful. Asked for a glass of water for my daughter and it was met with a huge sigh and the glass of water arrived 15 mins later. Inflight entertainment was appalling. TV miles away and nothing for children. The pre-booked lactose free meal was unavailable and so my daughter was offered a gluten free meal instead! Trying to contact Iberian staff post flight about a couple of major issues was virtually impossible and staff were very unhelpful.

Booked with BA, paid BA prices but flight operated by Iberia! Flew to Quito return via Madrid! Entertainment system was archaic, food appalling. Food was thrown down, on the return there was no choice - whatever was left was just dumped on your tray table! Outbound to Quito the plane diverted to another Ecuadorian airport due to weather, no information was given about transfers back to Quito, we were just dumped there. On my return, we stopped at another airport in Ecuador to pick up passengers, nowhere on my itinerary did it include this stop over. Once I landed at Madrid, the cabin crew told us what gate we needed to get our connecting flight. I was told completely the wrong gate, sent across the other side of the airport, which took 30 mins to get to. Disgusted that you were expected to pay for food and drinks between London and Madrid. I cannot believe BA want to attach their name to this airline!

LHR-Vigo-LHR. Planes to and from Vigo delayed more than an hour each time. The result being we missed our connection back to London. Staff rather unpleasant and unhelpful. Eventually given a hotel for the night and rebooked for the next morning. Flights themselves were fine. Extremely irritating to be messed about by such poor scheduling. Discount airlines, which I usually use despite all their warts, seem more reliable!

If you experience any problems submitting comments on the above link, please use our general   Feedback Page