Iberia Customer Reviews and Iberia Passenger Trip Reports

Cordoba/Argentina to Madrid on 343 Airbus. Very limited airport/lounge facilities, but onboard the crew tried their very best to compensate those initial setbacks. Considering the airport infrastructure I assume Iberia brought part of the catering or even all food in from Spain - the result was very acceptable. In addition the cabin crew took care that "fast eating male passengers" did not limit the choices for the ladies - my wife and the other ladies on board had their full range of choices protected! "Ladies first" as in good old times. Wines excellent, seat quality as well - leather full flat seats, far better than average. AVOD is not my prime concern, I watch only the airshow and concentrate on reading material, food, and wine - plus a nap after meal. Departure and arrival times on time, baggage delivery in Madrid slow as usual, but priority labelled luggage arrived first on the conveyor. Summarizing it was a far better experience in Iberia's intercontinental business class than all former flights in their mediocre economy class.

MAD-FRA-MAD. Empty middle seat, regular economy configuration for business class. Check-in at Madrid fast and easy. Fast track for security. Lounge was great, good selection of food and drinks. Flight departed on time. Breakfast onboard was good and the crew professional. The same on the way back. Small but nice lounge at FRA airport. Bags delivered fast both ways. Good business product for short haul.

EZE-MAD-ORLY / ORLY-MAD-EZE. The plane seemed old, inlifght entertainment was horrible, I had the opportunity to fly with British Airways twice in the last 2 years, and they had small personal LCD screens. Iberia ony had a big TV with a couple of movies showing. The food was good, except on the MAD-ORLY leg, where they charged you for everything. The cabin crew was rude and not attentive at all. They even scolded the people waiting in line to use the toilets because there were more than 5 people on the aisle. I definitely would pay the price difference of 100 USD and fly with British Airways or KLM next time.

LHR-Madrid-Santiago(Chile) return in economy. LHR-Madrid no complaints, Madrid to Santiago - had to wait for almost 1 hour before boarding. Seat uncomfortable meaning I didn't sleep for the entire journey. Considering the length of the journey the food portions and serving times were poor. Inflight entertainment was 1 screen in the aisle!! How can this be in 2012? On the positive side having heard reviews of baggage loss on this trip, baggage arrived safely and flights were all on time. Return legs same as above but with even less food to Madrid!

Flew MAD-UIO in Business Plus. Lounge at Madrid was excellent. Boarding a little chaotic. Seats very comfortable with loads of space. Food excellent with a good choice of wines. Cabin crew attentive and friendly. Thoroughly recommended.

LHR-MAD-LIM in business class. Good food and service on first leg and despite delays transfer in Madrid fairly smooth. Onward flight to Lima on old A340 but seats comfortable and service including fine meals and wine way above club world. Immigration and bags out first, will fly Iberia again.

Iberia is ok on a short haul. Have flown with them a few times simply because I only like to go from Heathrow as I can't bear the check-in queues at Gatwick and the holiday charters plus the ensuing scrum. In between 'Iberia one world this' and 'Iberia one world that', I can't make out inflight announcements. This also means that if you need to ask help with connections, forget it. Disappointing one has to buy drinks etc. Why can't scheduled airlines provide a meal in the old days. Also, toilets weren't stocked up with paper on one occasion.

Berlin (Germany) to Jerez (Spain) via Madrid. It was the first time we flew with Iberia, and it probably was also the last time. In essence, the service was not existent. Even for the smallest cup of water you have to pay onboard, as well as for any other beverage or snack. The seating was incredibly tight, so even the rather short 3-hour flight Berlin-Madrid became a torture. On none of the flights there was an entertainment program. Many of the planes looked old; at least the cabins appeared quite bedraggled. With a good sense of irony, Iberia advertises in brochures on board with an "Unbeatable Service". Of course, in retrospect, the "service" was unbeatably bad. I would definitely not recommend this airline to anyone and will do everything to avoid flying Iberia once again.

GIG-MAD-BRU worst flight/connection in business class ever. Flew in late from Rio, purser confirmed it was no problem to catch my flight to BRU and they were aware of it. Transfer time 50min. No gate agent to confirm connection. Arrived gate to BRU. Gate agent told me "cant you see the gate is closed". Was there 15min before departure plane still at gate. After few phone calls I was allowed, plane left 20min late. Onboard purser gave me a menu, only 5 pax business class. I was the fifth. After 10 min took the orders and told me sorry we only have 4 meals. Arrived BRU, had to wait 70 min for luggage. Last bag and mine wasn't there. Had to wait another 20 min for paperwork.

My very first time with Iberia: Milan-Madrid-Milan. Both flights on time. First flight was almost empty, but the service was very bad: the plane looked very old, cabin crew seemed not to care about passengers at all: they almost disappeared after take off and spent their time reading magazines. The flight back to Milano was a completely different story: new A320, flight was packed, but cabin crew were very professional, smiling all the time, and kept walking through the plane the entire flight. The price I paid was incredibly good, and will fly again Iberia should it happen.

Took an Iberia flight to Spain outbound and British Airways on return flight. Seating was incredibly tight, interior of plane was old, tired looking and not very clean, the food was terrible, and the entertainment non existent. A 7 hour flight in a cramped seat without even a movie for distraction. This might be acceptable if the ticket price was deeply discounted, but it was not. British Airways, by contrast, had much roomier seating, surprisingly good food, and each seat had it's own monitor with many choices for TV shows, movies, and radio channels. Not only did they serve a nice full dinner, they also offered a sandwich several hours after dinner, and came around frequently with beverages (alcohol was free for up to 2 drinks). Never again with Iberia.

Boarded American Airlines (operated by Iberia) on time at 7.30 the morning. That's about the only thing that went right and was handled correctly. We waited 45 minutes onboard with no information. We were told to de-board and were given a transit pass for a "temporary" delay due to mechanical work. After 90 minutes were finally told the flight was cancelled. After 2 hours of waiting for our bags that never left the Tarmac, we had to rush upstairs to get in line for new tickets to Madrid. 2 hours later in line we finally had our new tickets for a 3.50 flight to Madrid. After waiting at the gate for sometime with no information we were finally told that we would be boarding the very same plane. At about 6pm people started getting angry, no information, one customer service rep, no management or answers. At 8pm we are finally told that management had cancelled the flight for a second time, made a deal with Alitalia and we were to fly out at around 10 and arrive in Madrid at midnight. After another final 2 hours of trying to co-ordinate our luggage which, for all we know is still in Rome we left Madrid airport at around 2.30am - 19 hours late. Throughout the whole day not 1 single Iberia employee said simply "I'm sorry."

Montevideo-Madrid. Cabin Crew didn't seem to care at all about passengers. The fasten seat belt sign was turned off after takeoff as usual but turned on again a couple of hours later and remained on for the rest of the flight - approx 11 hours. Passengers eventually ignored the sign and continued to walk around the cabin carrying drinks etc. even during turbulence. Cabin crew were sat in the galley for most of the flight. My wife wanted a drink of water, we pressed the call attendant button. A member of the cabin crew came about half an hour later, turned the light off and returned to the galley without asking what we, or anyone else, wanted. Prior to landing in Madrid passengers were allowed to remove large cases from the overhead lockers and sit with them on their knees clearly causing obstructions. I brought this to the attention of a male member of the cabin crew. He just shrugged his shoulders and walked on. I am sure the cabin crew feel passengers are an inconvenience. Never again!

Just flew from Malaga-MAD-MIA. Took Iberia because it worked connecting to US domestic flight. Flight from Malaga to Madrid average. A typical domestic flight. It was 2.50 Euros if you wanted a soda. The real treat was MAD-MIA. Plane was about 80% full. Seats were okay. Typical comfort for international flight. It was the food, entertainment, and customer service that left me scratching my head. Do any Iberia execs fly other European airlines to compare notes?

MAD-TFN-MAD. Easy and fast check-in at both airports, Madrid and Tenerife. All flights boarded and departed on time. All flights on A320, economy space ok, no meal service. Food for purchase. No IFE. FA very nice, coming around the cabin regularly. Arrival also on time. Nice service.

MAN-MAD on a CRJ 1000. Only 13 pax on a 100 seat plane, just as well as inflight service was non existent. Return MAD-LHR again only 39 pax on A321 200 seater, this time service was fantastic. Sad to see I had to pay for a couple of white wines though, may as well go with Easyjet or Ryanair next time as more than double the price but now have to pay extra for food, what's the point?

My husband and I flew Iberia for the first time from Miami to Venice (via Madrid). I have nothing but positive comments for their staff and equipment. I realize that they were dealing with a strike situation which caused a change in our original schedule and caused an 8.5 layover in Madrid. However their airport staff provided us with vouchers for the VIP lounge and free lunch during this long layover. The planes were clean and the food well prepared.

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