Iberia Lineas Aereas Espana  Passenger Reviews and Customer Trip Reports

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IBERIA customer review :  27 July 2009 by D Coster   (UK)

Absolutely awful airline. Messed up our check-in from Madrid-Heathrow then spent next 3 hours making things worse. All the staff we were advised to take the problem to just made things worse and some were just rude. Even when we reached the gate with our boarding passes they tried to stop us boarding for some unknown reason. This was a codeshare flight with British Airways and had I known just how bad Iberia were I would have insisted on a BA flight. To top things off it cost us 30 euros for food on the plane where BA include it.

IBERIA customer review :  27 July 2009 by N Meyerson   (USA)

Somewhat of a different problem, on a return flight from Madrid to Dulles the plane was kept at the gate for 40 minutes for the (at least) announced reason that a passenger was stuck in heavy traffic. So over 200 people were inconvenienced because of one person who never showed up. Simply unbelievable.

IBERIA customer review :  24 July 2009 by Omar Hisham   (Egypt)

Cairo-Madrid-Lisbon return. First leg good with friendly crew, acceptable meals but no entertainment whatsoever. The other 3 legs were horrible, no food or snacks served except on the last leg. In the second and third leg, no food was served, the only way we could do so was by ordering items from their pricey and expensive menus. Flight crew very unfriendly, and arrogant.

IBERIA review :  22 July 2009 by Kathryn Horn   (UK)

12 hour flight and no TV screens in seat backs or films on demand - not great when you are someone who does not sleep on planes. Staff inattentive and disinterested - when asking for a glass of water made me feel like I was wasting their precious time. Not much room compared to other economy class sections. Would advise never to travel Iberia.

IBERIA review :  21 July 2009 by P Peterson   (UK)

Poor airline. Especially annoying when they codeshare with BA, you could get one of 2 extremes - a pleasant journey with BA, courteous staff, clean aircraft, complementary food and drink, comfy seats (even in economy). Iberia is an uncomfortable journey on hard seats, rude staff who are of no help at all. Iberia also charge ridiculous prices for food and drink - my coffee was served weak and lukewarm, and sandwich was disgusting. Considering Iberia are the flag carrier of such a great country, they give such a bad service.

IBERIA review :  20 July 2009 by A Van den Bogaert   (Belgium)

Very bad experience on a return economy flight Brussels to Madrid. Due to traffic jams we arrived late for check-in: 40 min before departure. Late for sure, and our responsibility. The reaction of Iberia was shameful. The staff was impolite and unwilling to help. We had only hand luggage. Check in would have been possible if they had cared to. We had to buy a new ticket for the next flight. It got even worse on the return flight. We specified that we wanted to confirm the return flight and made sure they did so. On the return trip the queue at Madrid airport was more than 2 hours. Most of the people would miss their flight because of understaffing. When staff was asked to help the just ignored the question.

IBERIA review :  20 July 2009 by Bernardo Pereira   (Portugal)

PNA-MAD/MAD-LIS on A320 planes. Lack of information regarding the delay at the Pamplona boarding hall. Departure with a 25 mins delay for a 50 mins flight. Food on-board must be paid for and is expensive. While landing at Madrid information was provided regarding the departure gates for connecting flights which was excellent since it saved stress and time while connecting to the Madrid-Lisbon flight. Madrid-Lisbon flight also left with a 20 minute delay, but recovered time in flight, arriving in Lisbon 14 minutes late. Plane was full. No snack or meal provided. Complete safety demonstration, with accompanying flight crew, was only in Spanish and English and ideally should also be in Portuguese.

IBERIA review :  18 July 2009 by Uwe Bode   (Colombia)

BOG-MAD Business Plus in A340-300, and the next day MAD-FRA Business. Normally I fly Avianca on this route, but this time my parents accompanied me, and they had booked IB. BOG-MAD nice lie flat seats, average food selection, but excellent beverages, especially wines. Crew attentive, not rude, replied to all calls, and continuous refills of wine without asking. AVOD good, nice selection of films and music, as well as documentary programmes. MAD-FRA leg on A320, normal European C Class configuration, with middle seat left free, and a bit more seat pitch as in Y. Nice food and beverage selection, attentive crew, of course no Inflight entertainment. Overall a good experience, only real issue I have is that there is no separate C Class boarding in BOG or in FRA! I have flown them also several times in Y-Class on this route, and I have to agree that they are horrible in all aspects in Y class. Good lounges in MAD Terminal 4.

IBERIA review :  16 July 2009 by C Krejci   (USA)

Iberia changed our flight without contacting us, refused to help us find another flight, and ignored requests to refund our purchased tickets (purchased directly through Iberia.com).

IBERIA review :  14 July 2009 by Alan Mosley   (UK)

LHR-MAD-GRU and LHR-MAD-BIL. Been subjected to 8 Iberia flights in all during the last month. 6 of the 8 flights were late. OK, one of these delays was not their fault (severe thunderstorms above LHR), but for the rest, no excuses were given, no apologies made, and no attempt to tell passengers what was going on. And a particular farce at Barajas where different screens gave different gate numbers for the same flight - where they attempted to blame Heathrow for the delay (their tardiness in assembling a crew meant they'd missed their slot in London). The A340's between Madrid and Sao Paulo frankly looked like they'd seen better days - headphone jack and reading light broken on my seat, and several seat-backs seemed to be broken. The padding on the seats was worn out and extremely tough on the backside for a ten-hour flight. And the frustration of trying to check-in online from Sao Paulo (which is clearly listed on their site as being one of the cities for which the facility is available), only to be told after an expensive international phone call that online check-in is not available in Brazil? As for the domestic flights, do we really need irritating muzak for the duration? The sooner BA take them over and give them a good shaking, the better.

IBERIA review :  14 July 2009 by S Tegtmeier   (Germany)

FRA-MAD-PMI return. All flights on time, transfer at Madrid easy. Aircraft in good condition, with leather seats. FA friendly and helpful, but language skills rather poor. No free drinks / snacks on European flights. The price for a drink on board is okay, but snacks / sandwiches are expensive!

IBERIA review :  13 July 2009 by V Waterdown   (England)

I flew recently with Iberia to Lima, Peru from Heathrow, London. There was a connection at Madrid. Check in at Heathrow was slow and disorderly. The short haul flight to Madrid was impressive - newspapers and free beverages ensured a little more comfort and staff were friendly. However, the long haul from Madrid to Lima was different - it felt as if staff could not give a damn about the passengers, food was dire, seats uncomfortable, they played black and white films and chick flicks and toilets were in a horrid state. The internal flight with Lan to Cusco is highly recommended! Really brilliant service, free snack boxes and drinks (it's only a 1 hour flight) and lovely attendants. The flight home was just as bad - friends travelling at the same time were snubbed by the attendants, the self-service was there yet we received dirty looks when only going to get a glass of water. To make matters worse, my suitcase didn't turn up in Heathrow and the desk employee was unhelpful and brash. Aviance - the general company for baggage losses were far more helpful. It also took at least three days for my suitcase to be given to me. Not impressed. I'm going to return to Peru, but not with Iberia if I can help it.