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Rating = 1.0 (very poor) to 5.0 (excellent) |
Iberia - by D Lieb
27 December 2007 Customer Trip Rating : 
TXL-MAD-JFK economy. Booked a last-minute return from Berlin to New York because Iberia had the
lowest fare. On European flights Iberia is just a low-cost carrier: all food and drinks are for
sale, nothing complimentary. TXL-MAD A319 was fine. I had only carry-on bags, so Madrid was a good
place to transfer - brand new, with very clear signs that tell you how far you are from where you
need to go. MAD-JFK A340 was poor. Slightly ratty, uncomfortable seats, entertainment on a couple of
overhead screens. Dinner OK; snack grim. The good news is that both flights pushed back and landed
right on time. Iberia got me where I needed to go, but did nothing more.
Iberia - by B Namsil
26 December 2007 Customer Trip Rating : 
JFK-MAD Business First. Smooth check-in. No special boarding announcement to Business First
passengers. Onboard the Airbus 340-600 with a 2-2-2 configuration Iberia Business First product is
up to average standards in the market - definitely more Business than First. The not fully flat seat
is confortable in most positions except the most extended one. Food service was attentive and
enjoyable but nothing gourmet as promoted. Entertainment selection offered choices but nothing
unique. In general, Business First is an acceptable and enjoyable experience, similar to US
carriers' products but without the refinement and class of Business levels with carriers that really
try and go out of their way.
Iberia - by C Roberts
23 December 2007 Customer Trip Rating : 
OTP-MAD return Y class. Excellent, friendly crew, decent food, planes in OK shape. However, if you
are in any way tall (like maybe over 5'10), then the seat pitch is simply unacceptable. I had an
emergency exit row seat on the outbound flight and was OK, but was stuck in a regular row on the
return and the only way I made it through the flight was because the seat next to me was empty. My
knees hit the seat back in front of me, and it was almost impossible to sit down. At 6'4, I'm going
to avoid this airline in future.
Iberia - by B Dali
27 November 2007 Customer Trip Rating :
Amsterdam to Bilbao via Madrid in economy. Turned out to be a smooth uneventful journey. Check-in at
AMS friendly. Crew friendly. Planes old but seating adequate. All in all quite fine for an intra-
europe journey.
Iberia - by M Hamilton
27 November 2007 Customer Trip Rating :
LHR-MAD-UIO. 0725 flight departure was delayed due to too few check-in staff, no food served on the
flight - their argument was that it was less than 3 hours, but bear in mind the early departure time
- and on arrival in Madrid we were bussed between terminals and had to go through security again.
Consequently 20 of us were denied boarding to the next aircraft, despite the fact it was still at
the gate. The attitude of the ground staff was "couldn't care less". Full board overnight
accommodation at a neighbouring hotel was hardly consolation for losing the first 24 hours of our
holiday in Ecuador! The following day the flight approach to Quito airport was aborted due to
weather conditions and the flight landed 30 mins later at Guayaquil. After 3 hours wait there we
were eventually flown back to Quito, but arrived at midnight without our baggage. 5 days later the
same Iberia flight ran off the runway at Quito causing us 6 hours delay in our flight to the
Galapagos. At the time of writing I'm in Cartagena, Colombia hoping to get fixed up with a return
flight to the UK which doesn't involve either Iberia or Quito.
Iberia - by B Bruyere
19 November 2007 Customer Trip Rating :
Chicago to Madrid. Rotten. Cabin crew rarely came through; when I went to the gallye to ask for a
glass of water, I stood there for a long while. Food mediocre. Overall, no one at Iberia seemed into
customer service. After our 1.5 hour delay caused me to miss a connection, and the rebooked flight
was cancelled, I spent the 9 hours in the Madrid airport. If I can help it, that will be one and
only experience with Iberia.
Iberia - by Kerry Ferguson
19 November 2007 Customer Trip Rating : 
London-Madrid-Lima return from Quito. Iberia lived up to its reputation - very average! We got our
pre-booked seats in economy both ways and that was about the high point. The staff do not smile and
do the basic minimum. When they did serve you, it was rushed so they could get back to reading their
newspapers. On such long flights, water should have been served regularly but you had to go and get
it yourself. They were not happy about that either! The food was acceptable. TV's were few and far
between and difficult to see. Information from the flight deck very poor. We stopped at Quayaquil on
return to take on fuel and a new crew. No one told us what was happening and why. Stupidly, we had
to go through full security again there to get in to the airport building. We chose Iberia as the
other option, KLM, is awful. Iberia was nearly as bad. In South America, we also flew LAN and TAME.
LAN were brilliant and TAME good. Iberia is a very tired airline, but what choices do we have?
Iberia - by Luc Mellaerts
15 November 2007 Customer Trip Rating :
SDQ-MAD-BRU C Class. Booked seat 6c (only row with 180 deg flat seat). When I checked in, found
myself in seat 5a. At check in, the station manager told me that seat 6c was broken. Checked it when
onboard and found that there was no row 6. Made a little investigation and found out that this
aircraft operated by Audeli/Gestair has not the standard IB config (ex AF aircraft). Another IB
problem is Y class upgrading. Found myself with a charming lady, but was ashamed to be nicely wined
and dined and having next to me somebody eating her Y class "ration".
Iberia - by Tom Hicks
6 November 2007 Customer Trip Rating :
Madrid to Boston. Love the terminal 4 at Madrid airport. However, be prepared for a long
walk/journey to the gate. The terminal has very good signage and lets you know once you check in it
will be about 22 minutes to the gate that the plane was at. The seats were very cramped for someone
6ft 4in in the middle. I was travelling with 2 other persons and when we checked in we asked for
bulkhead or exit row. The agent said fine and then gave us middle seats separated from one another.
I guess I should have looked at the boarding passes. The meals were fairly tasty for airline food.
The service was okay. It seemed like they left the dirty trays out for a long time I think to prevent
people from walking around. I don't know. They did come by with more bread and more coffee.
Iberia - by Michael Little
4 November 2007 Customer Trip Rating :
Lisbon to Paris Orly via Madrid Terminal 4 - A320 aircraft on both legs. Check-in at Lisbon very
efficient. The legroom on my seat (15F) on this leg was quite tight, but the plane was clean and
comfortable. Transiting through Madrid Terminal 4 is a pleasant and simple process, and the food there
is much better value than the food sold on Iberia. I didn´t see anyone ordering Iberia snacks on
either sector. On the leg to Paris my seat (6F) was much more spacious. The sector operated on time.
Languages Spanish and English, with recorded messages in Portuguese and French. Overall reasonable
value, a much better experience than some others I have read here.
Iberia - by J Ruiz
4 November 2007 Customer Trip Rating :
DUB-MAD-DUB in Economy. On both flights the crew were very professional and attentive to everybody.
Flights were both on time as well. I paid 6 euros for a wine and fuet, which I think is an excellent
price. Maybe they do have some overpriced choices but not everything is so expensive.
Iberia - by Miles Canne
23 October 2007 Customer Trip Rating :
Madrid to Heathrow in economy class. I booked this through BA website without noticing the flight I
chose was operated by Iberia. Although I understand that airline alliances and codeshares have many
advantages to passengers and operators alike, there should be consistency between the products. If I
book with BA and pay BA prices, I don't expect to be charged over 8 euros for a cold, soggy toasted
sandwich and a beer. But the flight was on time and the aircraft was clean and comfortable.
Iberia - by K Fan
23 October 2007 Customer Trip Rating :
Business Class FRA-JFK via MAD. Service surprisingly nice, although food was so-so while wine
selection was good. Seat not flat, but comfortable - like angle lie flat seats. Cabin atmosphere was
good, though bathroom needed cleaning. Entertainment ok, but sub-par if you compare to Singapore
Airlines. FRA-MAD flight was on time whereas the MAD-JFK segment departed late, but made it to JFK 10
mins early.
Iberia - by Ian Stewart
17 October 2007 Customer Trip Rating :
Business Class Heathrow to Peru via Madrid. Seats not flat, and staff very disinterested in English
speaking passengers. Return flight from Equador (Guayaquil) was a nightmare. Flight delayed 3 hours
with no explanation or apology. Transpires we were waiting for charter flights to join us from Quito.
Missed connection in Madrid, and although there was another flight 60 minutes later, we had to get one
2.5 hours later because "it takes us a minimum of 2 hours to transfer bags from terminal 4S to
terminal 4. This is interesting, because our original connection had a turnaround of 1.75 hours!
Subsequently arrived 4.5 hours late into Heathrow, and missed the Rugby World Cup semi-final win over
France. Not a happy traveller! I booked Iberia over KLM because I thought I would get a better
experience, but didn't. I understand LAN Peru are starting flights to Europe from spring 2008, and
they will be my carrier of choice, because every single internal flight we took with them was
excellent. Iberia need to clean up their act on customer service.
Iberia - by J Walker
11 October 2007 Customer Trip Rating : 
ORD-MAD return in Business Class. OneWorld lounge in ORD is unimpressive. Preboarding a circus with no
priority for Business Class. Onboard the cabin was bright and clean. Crew friendly and professional.
Food was good and drinks refilled often. Seat is comfortable but does not lie horizontally flat - some
fine adjustments allow for comfortable sleep anyway. Self-serve bar in the rear of cabin is nice. In-
flight entertainment system is fantastic. ORD-MAD flight departed and landed on-time. Lounge in MAD is
top-notch with plenty of light, room, beverages, food, etc. Return flight departed/arrived on-time
despite the (typical?) chaotic boarding. Priority tag for checked bag is laughable. Otherwise I was
very impressed with the Iberia International Business Class and would definitely choose them again.
Iberia - by B Crowley
5 October 2007 Customer Trip Rating :
HAV-MAD on A340. According to my booking this was operated by Gestair Airlines, but I wouldn't have
known otherwise - it looked like an Iberia aircraft. I was pleasantly surprised - crew were friendly
and attentive, flight was on time. I got the vegetarian meal I requested - catering by Cubana. The
dinner was pretty generic but good quality, the breakfast was excellent - this was actually the best I
had eaten for a week. Seat comfort - I have had better and worse, would have been much better without
the video box under the seat in front. Overall, not bad at all.
Iberia - by C Ortega
30 September 2007 Customer Trip Rating :
MAD-LHR-MAD. I am a frequent flyer with Iberia and I have to say that the airline has improved,
particularly over the last 18 months or so. Aircraft on the Madrid-Heathrow route, have been updated
and are more comfortable - a brighter, cleaner cabin makes travelling more pleasant. I don't know
whether a huge volume of complaints has spurred the company into action, but it seems the ground crew
at Madrid may have been sent to charm school as they are much more courteous now. The only let down
however are the FAs. The majority of them seem completely uninterested in what they are doing and from
past experiences some are downright rude. I'd say Iberia is a 3 star airline, but if they could
improve the manners of their crew a little more maybe it could be a 4 star.
Iberia - by Michael Long
30 September 2007 Customer Trip Rating :
Flights were fine. It was the delay and lack of Customer Service which infuriates me to the point
where I will never fly Iberia again. Arriving at JFK from Madrid we were not given our luggage to
check through Customs for over an hour which caused us to miss our connection to Seattle. It took
over 5 hours to rebook on the next flight 24 hrs later. We were given an Iberia voucher for a free
nights stay at the JFK Best Western and 3 meals. There is no contract with Best Western and Iberia
and therefore the voucher was not honored. Iberia knew this when they handed it out (to multiple
passengers) deliberately lying to us to get us out of the airport. In attempting to call Iberia's
toll-free number no one answers (tried multiple times over next 12 hours). There is no way to contact
Iberia except through their website (no phone or email options). Multiple claims for reimbursement go
unanswered - not even acknowledging that anything was received. Letters go unanswered as well.
Customer Service is basically non-existant and it is obvious that this airline really doesn't care!
Iberia - by Philip Jowett
30 September 2007 Customer Trip Rating :
LHR-Bilbao return. Nice clean A319 Exit seat (window) both ways, you pay for everything in economy,
cabin crew excellent, good product at a fair price.
Iberia - by Ian Glasser
27 September 2007 Customer Trip Rating :
JFK-MAD-AGP return. Both the JFK-MAD and MAD-JFK portions of the itinerary left on time.
Both connecting flights from MAD-AGP-MAD left late. Biggest problem is that Iberia
does little to keep passengers informed on a timely basis. If there is a posted delay it is
difficult to get a timely update. Biggest problem for me, an average size man, is the discomfort of seating in the economy cabin.
Iberia - by Albert Yuen
27 September 2007 Customer Trip Rating :
I havent flown with Iberia for about 2 years. I have certainly noticed a fair amount of improvement
on my recent trip LHR to Ibiza via Madrid. Business class seats are now leather
clad and are more stylish and comfortable than before. The meals and FAs are no different however, pretty
mediocre. The greatest improvement comes when I got to the lounge. The revamp has made it much more
stylish and spacious. The shower come with toiletries from Sol Melia which is a nice touch. The
beverages and food range are still pretty limited. One little advice: the seat pitch shrinks dramatically after the first 4 rows or so. This means that
you get the exceedingly meagre leg room when you are seated in row 5 and beyond, even for Business
class. So ask for the front few rows if you can.
Iberia - by Brett Watson
20 September 2007 Customer Trip Rating :
LHR-MAD-EZE Business. LHR-MAD a standard European short haul business flight. Crew attentive and
reasonably efficient. Seating three across with middle seat vacant. Meal (fish) fine and better than
it looked. MAD-EZE late night departure. FA's were competent and efficient without being friendly.
Service fine but does not compare to many other airlines. Pasta meal was average and nearly flat beds
reasonably comfortable. FA's disappeared after meal service, but were readily available when called.
Breakfast served before arrival, cold meats and breads. Overall a reasonable experience.
Iberia - by H Schmidt
11 September 2007 Customer Trip Rating :
MAD-JFK-MAD. Economy class. Massive queues at understaffed check-in then a mad dash to the satelite
terminal, but boarding didn't commence till over an hour after scheduled take off time with no
explanation for the delay. Onboard the seat was comfortable with adequate leg room, but the aircraft
was dirty with debris from the previous flight. Toilet floors were wet and dirty and paper towels and
soap hadn't been replenished. IFE on overhead monitors was a series of old Spanish films, as this was
a newish looking A340-600, it's surprising that they don't have individual seatback monitors and AVOD.
No meal choice, cold meat and salad and some hard bread rolls and only one drinks run. FAs did a
disappearing act after lunch, but there were help yourself snacks and juice left out in the galley if
you wanted anything. Much the same on the return, cabin crew surly going on rude, but the aircraft had
been cleaned and the toilets were in proper order. Interestingly, no announcements from flight deck on
either sector. It's hard to believe that Iberia is in the same alliance as Cathay, Qantas and BA,
they're simply not in the same league in terms of product quality; even if they charge similar prices.
Iberia - by H Kort
16 August 2007 Customer Trip Rating :
Moscow - Mafrid. A 5 hour flight in an Airbus 320. They gave me a window seat somewhere in row 24. As
this is a 5 hours night flight, leg space becomes very important. Unfortunately leg-space is also
something that is missing in Iberia. I was sitting straight up (the back of the chair can move 5
centimeters) with my legs in an impossible position for the entire flight. Although this is one of the
few European flights that Iberia still provides catering on, the quality of it is below limit. Pricing
is similar to Aeroflot. Next time Aeroflot, good leg space, good catering and sufficient drinks.
Iberia - by Marco Micci
9 August 2007 Customer Trip Rating :
JNB-BCN-MAD-JNB Business Class. Check in at JNB airport was quick. Booked seat 6C on the advice of
one of your correspondents, and indeed the seats in this row are lie flat horizontal. A drink was
served before take off (choice of water/orange juice/cava). Amenities, menus and earphones were issued
after take off and an acceptable dinner (choice of 3 mains). Entertainment offered a fair choice of
movies on demand. Cabin crew pleasant and attentive offering refills of wine and water during the
meal. Most airlines provide duvets in Bus Class, but only a thin blanket and thin pillow supplied.
Nevertheless had a fairly comfortable sleep. Breakfast was also adequate. The transfer involved a long
walk at Madrid T4. Although the JNB-BCN is sold as 1 flight you actually change at MAD. You are issued
1 boarding pass with your seat for the JNB-MAD and the seat for the MAD-BCN , but nowhere does it show
your connecting flight number. After a long walk I found the correct gate and correct flight.
Baggage collection at BCN is when things got messy. On the baggage monitors JNB does not feature only
flights from SCL, BUE ,NYC and other domestic destinations (not even MAD ), so did not know on which
carousel to collect my luggage nor was there any IB representative to ask. Eventually (after about 40
minutes) I saw someone who looked as they may be of help. I asked her about the JNB baggage and was
told to look at my boarding pass for the flight number and match it to those on the monitor. I showed
it to her and she was equally baffled. She made a phone call and someone called her back after a few
minutes and were told that my luggage was on the NYC belt. If Iberia is to carry on this practice,
then they must make sure that all flights origins are shown. MAD-JNB departs at 00h35 so by the time
dinner (no choice of main course) and duty free services are finished it is almost 02h30 in the
morning and that is when lights are dimmed. Purser introduced herself individually to each passenger.
Slept almost 6 hours. Breakfast of cold meats served with fresh fruit and a pastry. Both flights were
on time give or take 15 minutes. Crews on both legs pleasant. No drinks run during night, but laid out
at bulkhead for self service.
Iberia - by Jeremy Symondson
29 July 2007 Customer Trip Rating :
Iberia to Guatemala City direct from Europe. Cabin too hot with no
individual air con adjustment. Despite my quite reasonable Spanish I was
unable to ingratiate myself with the dour cabin crew for whom everything
seems to be too much. An adequate lunch was served and then nothing more
for 6 or 7 hours, not even water. Eventually discovered that you could
grab a glass of water to prevent total dessication from the galley
yourself whilst watched under the baleful eye of one of the cabin crew.
The service to those occupying the bulkhead seats seemed exemplary,
plenty of wine and food, appeared to be some sort of party going on, I
guess they were Iberia staff, looked like they were having a pretty
decent Fiesta. Arrived at the airport but one of our bags didn't. Our
bag finally arrived a week later. The flight back was little better, the
cabin crew were equally miserable but at least our bags turned up. I
tried to get an upgrade (how ridiculous) but at lest our baggage got an
upgrade to business class and all turned up amongst the first on the
carousel at Heathrow. Fly Iberia again? You have to be joking.
Iberia - by R Cherif
29 July 2007 Customer Trip Rating :
MAD-BOS in Economy Class. A seven hour flight could've turned into
something worse but all came out ok. We flew as a family of 4 and we
were the last people to check-in which means they jumble us all over
plane to fill in the spots. You have a ten year old in row 30 and you
have the mother in row 12. The flight attendants came to the rescue to
fix everything but in a matter of time they figured it out. Staff was
very skilled in languages including French, Spanish, and English. Seat
pitch was ok and in-flight entertainment was okay but televisions were
only in the middle row so it was tough for people to see who were on the
side. I advise one thing, fly with Iberia if you have to and make sure
you check in early.
Iberia - by Kevin Pullen
27 July 2007 Customer Trip Rating :
BCN-MAD-EZE business class in June. Check-in good, but for some reason
my partner and I were seated apart. Asked them to change and they
refused - told me I would have to ask the other passenger if they would
be willing to move. Lounge in Barcelona very average. Staff have
appalling customer service skills. BCN-MAD was okay - but an hour late.
Delayed boarding and no priority line for Business. MAD-EZE was
horrific. Iberia have good planes and lie flat beds in Business., but
crew were awful. There was only one choice of meal and that was served
lukewarm. This flight was oversold so a number of people had been
upgraded to J class which was fine, except that in one case a family and
been split. This meant that I had to endure a child running back and
forth between J and Y class for most of the flight. I complained to the
Cabin Manager, and while he did ask the parents to keep the child in Y
class he offered no apology.
Iberia - by Lucas Martin
25 July 2007 Customer Trip Rating :
LHR-MAD-EZE economy. LHR-MAD good, operated by British Airways. I had a
connecting time of 4 hours for the flight to Buenos Aires. At boarding
time, no member of staff was at the gate even though the plane was
ready. The decided to turn up 1 hour later and that is when the tackle
to board began. Cabin good, clean and organized - cabin crew seemed
quite dry and non-friendly. We took off 2 hours delayed, at 1.30am.
Dinner was served around 90 minutes after take off - not bad and extra
bread / drinks were offered. The movie was terrible, an old spanish
film. Toilets were disgusting, wet floors and toilet paper everywhere.
This had obviously not been checked. After dinner, the crew disappeared
until breakfast. Breakfast not bad, but boring. Bread with cheese and
ham. Upon arrival at EZE my luggage did not arrive. Overall Iberia is a
poor airline with little consideration for their customers. I do not
recommend Iberia when possible.
Iberia - by D Gourley
23 July 2007 Customer Trip Rating :
Dulles-MAD-BCN return. Booked Iberia tourist class for vacation travel
because it was the Spanish flagship and part of One World. Big mistake.
Dulles check-in over an hour standing in lines that handled one party
every 12 minutes. Dulles to Madrid cabin temperature so warm no one
could sleep. Passengers fanning themselves for 7 hours. No movie to
distract from misery because none of screens in tourist section worked.
Only audio channel available was movie. Check-in at BCN was chaos. Two
hours in lines serving one party every 17 minutes. Violence broke out
when Iberia ticket agent allowed traveler to cut-in at very front of
line without explanation. BCN to Madrid cabin was filthy. Madrid to
Dulles movie screens worked but ascended and descended repeatedly every
few minutes for 6 hours. Audio socket was falling out of armrest and did
not work.
Iberia - by Harold Bush
23 July 2007 Customer Trip Rating :
LHR-MAD-BOG return in Business Plus. Very bad service from check-in till
collecting luggage. I have sent two letters of complaint to Iberia and
have not had a reply. Food on board MAD-BOG was very below standard,
despite the fact that menu is designed by one of Spain's best chef. On
BOG-MAD leg food a bit better, but had a rude male flight attendant.
Chaos connecting in Madrid as I had to wait two hours for Iberia to sort
out another problem of their making with my ticket. I was travelling in
Business Plus and would expect a better treatment. Iberia Bogotá had
cancelled my reservation for the MAD-LHR leg for no reason. I did manage
to get on a BA flight. which was heaven not to have to travel Iberia
again.
Iberia - by J Rubins
19 July 2007 Customer Trip Rating :
MIA-BCN, VCE-MAD-MIA. At best Iberia is a 2 star carrier. The checkin
and boarding procedure is chaos, with no clear lines and mayhem to get
to either the ticket counter or board the flight. Staff is apathic at
best. The cabins could have been cleaner, and during the flight nobody
made any effort to check the restrooms and replenish supplies. Flight
attendants did the minimal amount of work required and spent the balance
of time on the longhaul flights on folding chairs behind curtains in the
galleys. On the A320 from MAD to BCE and VCE to MAD the seat pitch was
beyond the point of tolerance. Basically one could not move and again
there was no service. I couldn't recommend this airline to anyone.
Iberia - by A Rudnickas
19 July 2007 Customer Trip Rating :
ORD-MAD-FCO in economy class. Clean and modern A340. Seat pitch better
than US domestic carrier and not uncomfortable. Mostly pleasant cabin
crew; "please" and "thank you" in Spanish goes a long way.
Announcements in Spanish and English. On time arrivals, easy connection
in MAD and no luggage issues. Food OK including free beer/wine on the
transcontinental segment. Snacks and beverages for sale on the inter-
European segment. Overall, a good experience and a great value.
Iberia - by D Kearney
13 July 2007 Customer Trip Rating :
DUB-MAD-HAV return. The flight was quite pleasant and I did not
experience any major problems. The check in at Dublin airport was very
slow and inefficient - however they did seat myself and my travelling
companion together, and checked our bags through to Havana and gave us
boarding cards for Madrid-Havana so we would not have to approach a
transfer desk! The transfer was seamless at Madrid, with a shuttle bus
bringing transfer passengers to the long haul terminal which was waiting
at the rear stairs while the other passengers disembarked through the
air bridge. Boarding the Havana flight was done by some more surly
Iberia staff. The flight to Havana departed on time, and all economy
passengers were supplied pillows and blankets. Dinner service commenced
about 90 mins after take off. A single tea and coffee service was then
conducted, before the cabin crew retired to the galley. The staff win no
prizes for pleasantry, but they were courteous and accommodated
requests. I did not use the call bell, but it was clear these were being
ignored, however, after a walk to the rear of the plane, the staff at
the galley were happy to dispense snacks and drinks. The inflight
entertainment was adequate, but a rude fellow passenger continually
blocked the screen by standing in the aisle to talk to a friend. There
were three movies, and some Spanish tourism propaganda. As we neared
Havana, there was a breakfast service of cold meats and cheese etc,
which was reasonable. On the return flight, things were slightly worse
than the outgoing, as the cabin crew were more surly, and the choice of
films and Spanish tourism 'propaganda' was sub standard. After a dinner
of beef, broadly similar to the outgoing meal, the most rapid tea coffee
service began, with the hostess almost jogging up the aisle shouting
"tea/café". Refills began instantly, so I grabbed my companions empty
cup in lieu of my newly filled one. I noticed that I was the only
passenger in my section to get a refill. About 90 mins before landing a
poor breakfast of dried up ham and cheese roll with orange drink, not
juice. The connecting flight to Dublin was delayed. Service was akin to
Ryanair, only more expensive, so I did not avail of it. Overall, flying
Iberia was a pleasant experience. The level of comfort is decent, and
although the cabin crew are not the most pleasant people, they seemed
willing to accommodate all requests. My luggage was perfectly handled
throughout. There are certainly some downsides to flying Iberia, the
service is far from personal, but again, do not be put off by this, it
is still reasonable. I would fly Iberia long haul again, and would
recommend it.
Iberia - by M Sambrook
4 July 2007 Customer Trip Rating :
LHR-BCN-VLC. Flight was OK but no different to any low cost carrier.
Boarded on time at LHR then the usual wait on the tarmac with absolutely
no explanation from cabin crew or flight deck as to why (midway through
flight captain told us it was the usual air traffic delay). Arrived 30
mins late in BCN, made connecting flight but baggage did not. Baggage
turned up later the following afternoon.
Iberia - by D Hauser
30 June 2007 Customer Trip Rating :
LHR to Ibiza via BCN because of poor flight times for direct flights
from UK to Ibiza, all arriving at 3am etc. However, both outbound and
return trips were so delayed we may as well have flown direct with
another carrier, and to be honest I wish we had. Service was OK -
absolutely no frills, but at 'frills' prices - we had to pay for all
food and drink onboard, and yet our return ticket was over £200, more
than double the direct fares on offer. Outbound we arrived hours late,
only to have to wait another hour in baggage reclaim only to face a
situation which meant the first day of our 5 day holiday was spent in
our dirty travel clothes, on the phone to the airline trying to track
down our bags. On the way back the flight was delayed by hours. Again we
had to wait 2 hours in LHR baggage reclaim before our bags arrived. We
arrived home at 4am, 5 hours later than hoped. Cabin crew were friendly
and helpful, although with no food and no IFE it was hard to
differentiate between them and Easyjet. Probably Easyjet have a better
punctuality record.
Iberia - by E Tervit
19 June 2007 Customer Trip Rating :
BCN-LHR. This was a BA codeshare flight operated by Iberia. We arrived
at the gate only to be told that the last 38 passengers to check in
could not board because one of their crew members were sick and there
had to be a specific number of crew per amount of passengers - why they
had no one on stand by beats me? Anyway, they march us 38 off to the
Iberia desk only to inform us that there are no more direct flights
available from Barcelona to LHR so we would have to be re-routed to
Madrid and catch a connecting flight from there. So what was supposed to
be a direct 2 hour flight to London turned into a massive ordeal that
got us in 4 hours late. No food or drink offered on the flights. All in
all not a very good product.
Iberia - by Bram van Oort
11 June 2007 Customer Trip Rating :
Madrid-Malabo Economy Class. Honestly this was one of the worst flights ever. The legspace was way
below standard. Even for short people there was not enough legspace. Ironically, it helped that the
seats could only recline for 5cm max. So the available legspace did not really decrease when the
person in front of you reclined his/her seat completely. Not to mention the missing footrest...
The meals: There was no drink/snack after take off. After 3 hours they started to serve the only
meal on this 6 hours flight. We had no choice in the type of food, just one kind of meal was
available (which was not too bad though). At the end of the flight we were waiting for another
snack/drink, without any success.
Inflight entertainment: Not available at all. Not even a single screen with inflight information.
Which is very useful when you're starving and almost dying of dehydration.
Actually we were suprised we did not have to pay for our food as there was a menu with prices.
The cabin crew was not very willing to put some extra effort in their work. Always talking to each
other, instead of paying attention to the passengers.
In short, you would expect a flight like this for a low budget airliner, and not for The national
airline of Spain, especially not on a 6 hours flight. Very disappointing!
Iberia - by Tony Dangerland
5 June 2007 Customer Trip Rating :
BCN-GRX-MAD-LHR in Y. First time flying with Iberia and I can't say
that I was disappointed, but then again after reading the reviews here I
couldn't say that my expectations were all that great either. Flew with
them knowing full well that there would be no food or beverage offered
on any of the flights so was able to prepare for that. BCN-GRX was in a
very old MD-87, plane was definitely showing its age and that it had
seen better days however for a flight that was just over an hour in
duration it was fine. GRX-MAD was in an A320 and in some cases, it was
more dissaqpointing than the previous flight however, the flight crew on
this flight were fantastic, very friendly and actually looked like they
were enjoying their job. A quick transfer at MAD Terminal 4 and was on
board a new A330 bound for London, the seats were comfortable however
the plane lacked any warmth, the clean white/grey colours make the plane
look far too clinical and the new seat pockets with a hard fixed back
render them useless to put anything additional in. No IFE availbable on
any of the flights which is a negative. Overall, the travelling
experience with IB was not too dissimilar to that of a low cost carrier,
no frills. I would actually rate them 2.5 stars but I don't think that
the product that they offer deserves 3 stars.
Iberia - by Judith Labrozzi
5 June 2007 Customer Trip Rating :
Would not use this airline again. Cabin crew on Mexico City - Madrid
route did little or nothing except hang out in the galley having long
personal conversations. When they did serve drinks or meals they were
abrupt, often slamming trays down. On return from Madrid to Mex City
there was only one meal served on a 12 hour flight. Other food was a
"snack" and a packaged sandwich that was 2 days outdated. And where do
they find those hard, stale bolillos? With all the good bread available
in Europe they must have to look long and hard to find something that is
so bad. Upon disembarking at Madrid, Marseille, Mex City, there was
never an Iberia employee to provide passenger assistance and at the
Iberia Info booth in Madrid employees were surly and rude.
Iberia - by Stephanie Jungholt
31 May 2007 Customer Trip Rating :
Berlin-Madrid-Quito and Mexico City-Madrid-Berlin. On both flights staff
were rude, and service was more than poor! On the flight to Quito they
served one meal and spent the rest of the time lingering in the empty
business class. They didn't offer drinks in between meals, and that on a
12-hour-flight! When I asked for water they look annoyed, as if I had
disturbed them. Unfortunately Iberia is the only airline going directly
to Ecuador from Europe, otherwise - never again!
Iberia - by R James
22 May 2007 Customer Trip Rating :
MAD-MEX in Business. The seats are not as short as the BA Club seats but
they do not accomodate tall people 6ft 5 plus. For sleeping the
"downhill racer" position causes you to slide down seat and keep waking
up. All that said you can configure seat to be comfortable for daytime
use and dozing. The night time flight MAD-MEX has very limited service.
The dining option is a pasta dish which is predominantly vegetarian but
with just a little sprinkled bacon on it to ensure no one is really
happy. The meat eaters have no real meat and the vegetarians have the
fruit. On the plus side, flights were both early, departing on time. (as
did the other Latin American Iberia departures) Baggage within 25
minutes. All customs and immigration forms on plane. Iberia get bussed
at Mexico City like many other airlines. They have separate bus for
business so delay is not so great. They use Airbus 340's which I really
dislike in comparison to 777's and 747's. The planes though are clean
and everything seemed to work (very unusual for an Airbus). Madrid
lounge is comfortable and has wifi and copious liquor available but no
food other than apples, nuts and "honey and toast". There is a cigarette
only smoking section which you can smell through about half the lounge.
The lounge is useful as the flight is 1.50 am and most of the airport
shuts about 1.00 or 11.30 pm. In summary, day time comfortable, night
time not really. Twice daily with good timings. Punctual and reliable
(Yes I am talking about Iberia). I found it less comfortable than
American transatlantic but more comfortable than the BA direct service
from London. I really wish more airlines would think about tall people
when designing their offerings.
Iberia by --------
19 May 2007 Customer Trip Rating : n/a
Comments withdrawn due to respondent making duplicate comment submissions using different names.
Iberia - by Rainer Wilking
13 May 2007 Customer Trip Rating :
Dusseldorf to Buenos Aires via Madrid in Economy, accompanied by my 9
year old daughter. DUS-MAD: Middle seat in row 16 in an old A320.
Virtually no legroom as they have extra supports under the middle seats.
Nothing to eat or drink, but a lolly for the child (turned out to be the
only treat on the whole trip). MAD-EZE: Fairly good A340 with ample
legroom (I am 1.75m), dinner was burnt paella. We were warned and had
our own food and drink. FA's busy but polite, drinks in self-service in
the galley until 2 hours before landing. Not bad for a cheap ticket.
EZE-MAD: Very good meal (as always when catered in ARG), FA's ok, drinks
and seats as on the flight to EZE. Both long-haul flights were on the
minute, arrivals even before schedule. MAD-DUS: 1 hour late on take off,
arrival as scheduled. They tried once again to seat me in row 16, I
complained in Barajas and friendly ground-staff (at 6 in the morning!)
moved us to row 4: good seat, even the middle one.
Iberia - by T Robinson
11 May 2007 Customer Trip Rating :
London-Madrid-Johannesburg (Return): Check in was easy and painless.
Boarded the flight on time only to see mechanics running up and down the
aisles, does not do much for the confidence in the airline! After
waiting for an hour with no indication of what was goinig on, we were
eventually shown the safety video and started to taxi. We then turned
around and drove back to the parking bay where engineers reboarded the
plane. It turned out there was a water problem in the galley and this
needed to be fixed before take off. All of this would have been OK had
any explanation been given to us. After waiting for another hour we took
off 2 hours late. We were never given an apology or explanation. I was
lucky enough to not miss my connecting flight in Joburg but many of my
fellow passengers were not so fortunate. I found this complete disregard
for the passengers and total lack of information disgusting! The planes
were nice and empty, although no seat back TV - seats were comfortable.
The return flight was uneventful. Iberia need to work on apologising to
passengers when delays ok and keep them fully informed of expected
waiting times!
Iberia - by Jack Sheldon
9 May 2007 Customer Trip Rating :
GVA-MAD-GRU, then BOG-MAD-GVA in C. I have noticed considerable change
in Iberia over the last couple of years. They've always had a good C-
product and Madrid airport is very pleasant compared with other European
hubs, but they had a tendency to be let down by the staff who could be
grumpy and rude. The GVA-MAD is still disappointing, being operated on
tatty old MD-87s. The long haul flights on A340s are good, the seats are
tilted lie-flats. I managed to get a reasonably good sleep on them.
On both long-haul flights the CSD were outstanding, friendly, courteous
and available. FAs were more variable, but there's clearly been a push
within Iberia to improve quality of service. I also noticed this at
Madrid airport, where staff went out of their way to be helpful to
resolve a small problem for me. Iberia has to be recommended for routes
to South America, where they offer the best choice.
Iberia - by Matthew Tonkin
9 May 2007 Customer Trip Rating :
MAD-GRU in business. Excellent service, food and comfort in a new
Airbus. I believe that comments about Iberia staff attitude reflect
cultural differences: I certainly have never had cause to complain.
Business fares on this route can be an incredible steal.
Iberia - by Kenneth Mackie
8 May 2007 Customer Trip Rating :
MAD-EZE-MAD. Having read a lot of the comments about Iberia I was a bit
apprehensive, but tried to be objective. The flights were on an
A340-600, new aircraft but their colour scheme and no seta back TV made
the cabin seem somewhat dated. Seat comfortable enough and the dinner
was ok - but once that had been cleared the FA's were almost never to be
seen again, and certainly nothing in the way of coming through with
water or drinks etc. In the galley in mid aircraft however, 2 sat down
on fold up chairs and gassed away all night with the lights full on. I
found "light pollution" a problem on both sectors. The breakfast was ok
and I would have said all was so so had they not misplaced my luggage.
It turned up 28 hours later. The return leg was full, the dinner was ok
and then same as before the FA's disappeared from view. Although an
overnight flight they did nothing to make sure blinds were down so the "
light pollution" was annoying. They did have snacks available in the
galley, but only if you had bothered to go. The breakfast before landing
was quite tasty though. Overall, well, not too bad but nothing to write
home about either. FA's just doing job and no more, although not rude or
surly.
Iberia - by Breno Lerner
3 May 2007 Customer Trip Rating :
GRU-MAD-GRU in business. New and very well maintained Airbus on both
ways. Good IFE and very good food and wines. FA's spanish way of
kindness. Very good seats and. The best price/benefit relation compared
to other alternatives from Brazil to Europe
Iberia - by David Rostron
1 May 2007 Customer Trip Rating :
LHR-MAD-LPA then TFN-MAD-LHR in business. Not that bad - food good. FA's
very friendly and attentive. However, MAD-LPA plane was filthy inside
and needed a good clean. Also Iberia announce on their website that
they'll never book the middle seat next to you in business. They did on
this flight and we were elbow to elbow for 3 hours! Flight back from TFN
- fantastic airport but no Iberia lounge! Business passengers left to
fend for themselves while Spanair and Air Europa business passengers had
their own lounge. Simply not acceptable for the price of the ticket.
Iberia - by Steve Maier
1 May 2007 Customer Trip Rating :
MUC-MAD-MIA and back in Business Plus.Both the short-haul and long-haul
legs were a positive. Munich to Madrid A320, where the middle seat was
left empty. Food ok, still one of the better meals you get in business
on short-haul these days. Transfer in MAD was fine, had no time to visit
the lounge. MAD to Miami in Business Plus. The seat is very comfy,
better than Lufthansa but not as good as BA. IFE worked well. Staff was
friendly the Spanish way. The return trip was uneventful again,
confirming the positive experience we had on the way over. I will fly
them again.
Iberia - by A Dodd
28 April 2007 Customer Trip Rating :
JFK-MAD. Flight delayed due to weather about 45 minutes, and the gate at
JFK was way too small. A340-600 seats very stiff and not very
supportive, and legroom cramped for such a long flight. Because we were
late, we missed our runway slot, so it was another hour and a half
before we actually took off. Food was served shortly after takeoff, and
it was some kind of chicken curry dish. The IFE system was INOP, so we
did not see a video, just the nose cam the whole flight. I find it
disappointing that the A340-600 was not ordered with PTVs (especially
since they had them in first class). Also, the flight crew were
incredibly surly and frequently did not respond to call lights.
Breakfast served before arrival to Madrid - basic cheese omelet with
fruit and a danish, that was very tasty. Although we were able to shave
off a little bit of time from our 2+ hr delay, we were still a little
over an hour late, and would have missed our connection, but that flight
was about a half hour late too. The flight was on an old-ish A321 with
more comfortable seats than the 340! No food was served. but that was
fine as I slept. On the way home, it was more of the usual, the SEV-MAD
flight left on time, similar aircraft, but the MAD-JFK flight spent
another 2 hours on the tarmac. I slept through dinner on that one, and
ate the tasty breakfast of some sort of chicken pate and fruit salad.
Overall, Iberia is a disappointing airline that struggles to compete
with even low cost airlines as far as comfort, amenities, and service
go, but it sometimes is the only option to get in/out/around in Spain.
PS: The new T4 terminal in Madrid is quite impressive (it's actually the
same architectural base, except they opted for a composite/wood roof
rather than the fiberglass as Denver airport, and even has the same
train system. Allow yourself at least 45 minutes to get from one
terminal to the other).
Iberia - by Phil Melville
27 April 2007 Customer Trip Rating :
JFK-MAD-FCO return. I have been a Star Alliance member for the past few
years but decided to give Iberia Business Plus product a try. Big
mistake. Iberia does have something going for it at JFK because it
shares BA's lounge, but upon departure from the lounge it was an overall
poor experience. Poor priority boarding services getting onto the plane
at JFK; was not pleased with the seats. Service was poor to mediocre at
best; they actually didn't have enough amenity kits for everyone in
business and I was one of those who didn't receive one. Food was
uninspired; the pasta that I had for dinner was crusty and seemed like
they had simply brought it up from economy class. Almost impossible to
find hostesses after dinner. Lounges at MAD were respectable at least;
plentiful selection of drinks but very little to eat and I wasn't really
looking to get plastered at 10 am. MAD-FCO uneventful; slept through
the entire flight. Return wasn't much better. 3 people in business from
FCO to MAD, so service was quite attentive and a tasty lunch was served.
The new lounge in the T4S terminal was quite impressive, but flight from
MAD to JFK was mediocre at best, for the same reasons mentioned
previously for the JFK-MAD routing (although this time I did get an
amenity kit). Overall a disappointing experience, and positive reviews
of Iberia new Business Plus product are unfounded. I will stick with
Lufthansa business class in the future.
Iberia - by Phil Melville
24 April 2007 Customer Trip Rating :
LHR to Barcelona then on to Las Palmas (Gran Canaria) and return to LHR
via Barajas. Took these routes as significant cost saving over direct
flights - more than £600 for 3 adults. Flight delayed leaving LHR, but
still made our connection in Barcelona. All other flights on time.
Didn't use the in-flight catering - having read about poor quality and
high prices - selection on offer was poor. Used on-line check-in which
for LHR was brilliant as it speeded up the whole process and enabled us
to pre-book seats. Las Palmas doesn't have express checkin, but still
able to pre-book seats. No queues at Las Palmas, unlike all the charter
airlines. No problem with leg room, our 6ft 4in son could easily get his
legs in! Madrid T4 lacked adequate restaurant service, plenty of Tapas
and snacks, but no full meal service (that looked tempting).
Iberia - by D Edwards
20 April 2007 Customer Trip Rating :
LHR-MAD-LPA. I felt as though I was travelling with Aer Lingus!! How on
earth can Iberia stay in the One World Alliance when it is not a full
service airline any longer. Economy consisted of a very uncomfortable
seat on an A321 on the first sector, only slightly better on the 2nd.
MAD -LHR with British Airways under code share. What a pleasure!
Iberia - by Alberto Bertoni
20 April 2007 Customer Trip Rating :
MXP-BCN-Menorca return, lots of time during last 2 years. Punctual and
efficient service, both economy and business, good connection time in
Barcelona. Planes clean, FA professional and polite and found always the
purser aged ladies attentive, looking after the biz class and sometimes
helping coach cabin service. Also a good service in long range business
plus class in routes to America, superior from AZ, the easier competitor
for me to use. The only bad point is the handling in MXP: IB recently
changed handling company from SEA to Aviapartner. Also the baggage
delivery was extremely slow since last week I had to wait 40 min to see
the belt switched on until my baggage, tagged with Priority, arrived
last.
Iberia - by Jeffrey Miller
12 April 2007 Customer Trip Rating :
Miami to Madrid economy/return. Flew on the new Airbus A340-600. Found
the inflight entertainment a little dated (pop-down screens from the
ceiling) for a new aircraft. Legroom, more like the lack of it stands
out - way too cramped for 9hours!! Otherwise service was ok.
Iberia - by T Santonja
12 April 2007 Customer Trip Rating :
Flew to Alicante from NYC and back. On our initial flight to Alicante,
we flew economy. The service and the menu was just fine. My husband is
disabled and there was no room for his legs. He was in pain for the
entire flight. As a result, we upgraded to business class for our
return trip. The food and service was excellent.
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