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Iberia Customer Reviews and Iberia Passenger Trip Reports



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Iberia Customer review :  14 October 2013 by L Ehrlich (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had fabulous flights from SFO to Madrid and back. I cannot say enough about the food, attentiveness of the staff, the on- time flights, the comfort of the seats, good movies, amenities, etc. Only thing - the bathrooms were just as tiny and old as in economy.



Iberia Customer review :  11 October 2013 by Bruno Cardoso (Portugal)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Iberia last April only because the price (about 80 Euros) between Lisbon and Madrid was lower than TAP Portugal, Air Europa or Easyjet. I didn't have high expectations at all, because I was tired of hearing very bad comments about the company. But, during my round trip, one hour on each leg, things went ok. We embarked on an A321 on schedule and flights were very comfortable. The crew were a bit old, but very professional. Iberia didn't serve any food on this 45 minutes flight between LIS-MAD and then between MAD-LIS. Terminal 4 in Barajas is very comfortable, clean and organized. It was a good experience on Iberia, considering the bad expectations and comments that I heard before my trip. I will chose Iberia again.



Iberia Customer review :  10 October 2013 by Pasquale Iannelli (China)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to Bogota, on new seat configuration for A340/600. Awful experience! Seats are crammed and uncomfortable, staff are rude, food is so so. If you can, avoid Iberia. Only good thing is the tray table, that can be pushed aside so that you can get up which out having to clear it first. The new seat configuration has certainly gained for Iberia a few more seats, but this means for the traveller an incredible loss of comfort. It looks like you are in a cage and keep bumping with everything. When seated, on one side of the seat, there is an unmovable table, which takes up so much space, and one of your arms cannot move freely without bumping into it. Under this table is where the feet of the fellow victim behind you are resting. When laying down, be careful when trying moving your feet! You will bump into the tray of your fellow passenger in front of you, and it will hurt, I can assure you. Regarding inflight entertainment, earphones are far from noise cancelling. Movies are only available in Spanish or English. They say they have up to 50 movies, but I could only find 2 of interest. My TV set crashed, and it took 30 minutes for the flight attendant to reset it. But I understand them, there were only 4 of them for so many rows of business cages to take care of. This does not explain anyway their bad attitude. One lady asked for the complimentary beauty kit when she boarded the plane, and the flight attendant told her "not now!". Food is served in a rush, smiles are rare and far in between. After serving food, staff just disappear. Food is so so. On a 10 hours flight they gave us only one meal, and wine choice is limited to five Spanish wines and one champagne (Spanish cava). It has to be said that the wines are good. Some of the starters were nice, but the main dish was not. Presentation is extremely poor, as table is not laid out for you, but food is served inside small plastic boxes on a tray. Very little difference with what you get in economy class. The hot towel was coldish and did not serve its purpose. Bathroom was never cleaned, soap and toilet paper finished one hour before arrival.



Iberia Customer review :  7 October 2013 by D Towns (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight from NYC to Madrid was not pleasant. After being served dinner I realize some sauce had spilled on my sweater. I asked the flight attendant if she had some seltzer and showed her the spot. She abruptly stated go to the bathroom. I was sitting a few rows from the back of the plane and when breakfast was served the last few rows was waiting for juice. About 2 rows ahead of me they stop serving and took the carts straight to the back. The people on the other side of the plane had no problem being served. I had the center row all to myself. The only way I could get a cup of coffee was to run to the other side of the plane when the attendant came close to my row. Also the day before my flight I received an email stating that I approved my flight change. I ended up staying on the phone for 2 hours. The person that served me was very helpful. My flight was booked through British Airways and when she called Iberia they first told her the flight was cancelled (the flight was never cancelled). She got me back on the flight I had booked.



Iberia Customer review :  2 October 2013 by I Ferraz (Portugal)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from Porto-Madrid-Tenerife and returning, on 21 and 29th September. Couldn't find more helpful and friendly staff! Flights on time and nothing negative to point.



Iberia Customer review :  25 September 2013 by J Bacallado (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-MAD. Check in at Miami fast, no lines. Fast track for security, and great Premium lounge at E-gates, shared with AA and BA. Boarding on time, new A330, comfortable seating, window seat feels very private. All seats direct access to aisle. Crew was great on this night flight, pre-drinks offered, quick dinner if you wanted to, (was my case), and could manage 7hrs sleep. Early arrival at Madrid, baggage quick on belt.



Iberia Customer review :  23 September 2013 by A Boge (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is an airline to be avoided. I paid top dollar for a flight from Madrid to Milan because it was an integral part of a European vacation. I knew I was being had at the time when I saw that the same trip could be booked late for a fraction of what I paid (but I was prepared to live with that because I needed to certainty of knowing the flight was booked). What I cannot accept is the appalling service at check-in. Why do they even bother to have an on-line service - it means nothing. On top of that they have lost my baggage.



Iberia Customer review :  20 September 2013 by R Vines (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew London to Lima via Madrid. The planes were clean and the staff were courteous and friendly. They deserve praise. Also, all the planes were on time and the lounges in Madrid were fine. (Except for the absence of English- language newspapers). On board, the seat configuration, international meals and in-flight entertainment were from another age. Passengers are just not used to six abreast in Europe and on trans-continental flights nowadays. The food was below what Cathay Pacific served in economy 30 years ago.



Iberia Customer review :  18 September 2013 by M Elósegui (Spain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-MAD-LCG. Very pleasant flight to Madrid with polite crew and comfortable seats for a short haul flight, although no food is served. Then we had a 1hr and 15min layover in Madrid and Iberia staff was very helpful and responded all our questions with a smile. The leg to La Coruna was very pleasant with a nice crew and fine seats. We landed early, 20 minutes before scheduled time. I will fly again Iberia and I would recommend it to friends.



Iberia Customer review :  17 September 2013 by H Chay (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-MIA on beautiful new A330-300. Slightly early departure and arrival. Pretty good seat for economy with state- of-the-art entertainment system and plush cushion and blanket. But poor and scant food and detached customer relations.



Iberia Customer review :  16 September 2013 by B Murrie (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was a flight from Vigo to London via Madrid. After flight from Vigo was delayed 1 hour not even water or coffee served during 1 hour flight. Arriving in Madrid 20 minute delay to disembark due to being given wrong gate. Madrid to London flight selling food and drinks to passengers didn't even get to last row before landing. Staff attitude that you cannot even have a cup of water without paying. Overall experience very poor given that ticket wasn't 'Ryanair' type prices at all. Never again!



Iberia Customer review :  13 September 2013 by R Bilbao (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-MUC-MAD in A321 and in A319. Flights on time, no problems with luggage. Good staff, but in MAD we had to use the self check in machines for our luggage. It was not possible to do it with the staff unless you were flying in a group. Food and drinks were not free, and although some prices were cheaper than in the airport, they were not cheap. There was not inflight entertainment. It was not a long flight to America, but I think that even in Europe you could have some music. No problems, but I think that as Iberia is not a low cost airline, they should give you more for your money.



Iberia Customer review :  12 September 2013 by Owen Evans (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IBZ-MAD - Operated by Iberia Express. Flight times changed but no one from Iberia told us until we tried to check in meaning we'd have a really quick connection in Madrid. The check in staff were good enough to give us 2 seats in the front row of economy so we could get off quickly. Asked for quick connection tags on bags, told no need they'll make your connection. Crew where friendly enough, leg room was appalling! Amount of hand baggage that was allowed on was a total joke as was the rudeness of the passengers sat in front who felt the need to recline their seats before we'd even pushed back. No meal service or BOB due quick flight time but arrived on time into Madrid then taxied to the furthest gate possible! Got of quickly onto Jetty, then made to go down onto the ramp and get a bus around the airport wasting a good 10mins we didn't have to play with to make our BA connection. Madrid Airport is a nightmare to connect in due to it's vast size, and lo and behold after a very good BA flight we get to T5 and no bags! Thank god BA do IB's customer service at LHR as they got our bags back very quickly!



Iberia Customer review :  5 September 2013 by S Rawlings (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Barcelona-Madrid-Chicago, business class. We had very low expectations but were pleasantly surprised. The VIP lounges in BCN and MAD were very comfortable with a nice range of snacks and beverages. BCN-MAD sector was your regular short haul J class service with a reasonable breakfast. Upon boarding the MAD-ORD sector we were served pre take off drinks by and friendly and happy crew. They handed out cute amenity kits and served a lovely four course meal with matching Spanish wines. The cabin manager introduced herself to the entire cabin individually and took our lunch orders. Just prior to landing in ORD she again went through the cabin thanking everyone. Another light meal was serviced before landing and there were snacks available in the galley between services. The bathrooms were kept clean and all of the crew were friendly the entire trip. The seats were well maintained and fully flat although this aircraft was not fitted with the new IB seats. The only slight left down for the experience was the IFE which only came on about a hour into the flight and the choice of moves was limited to around 10 movies and none of them were that recent.





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