Iberia Lineas Aereas Espana  Passenger Reviews and Customer Trip Reports

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IBERIA customer review :  18 August 2009 by E Curtis   (UK)

Bogota-London. They are a budget airline and need to be considered as such! Food has improved this year - the second inflight meal is a small box containing lots of unrefined carbs and a fruit salad - better than before. IFE is still a few TV screens dotted around the cabin. Staff surly. Somehow Iberia managed to assign our exact same seats to another couple (!), this took them forever to resolve but eventually reseated and then screamed at by an exceptionally rude attendant who didn't realise a colleague had moved us, and who thought we were moving around the plane on our own before takeoff. Delayed flight so had to sprint through Madrid. Luggage delayed 48hrs.

IBERIA customer review :  18 August 2009 by Alan Cox   (UK)

We flew to Gran Canaria via Madrid with BA and then to Las Palmas with Iberia. It wasn't mentioned anywhere that you had to pay for drinks etc. On the way back, we decided to buy our own Pringles 99 cents and took two double gins that we put in a fruit juice bottle. We refused to pay 20 euros for the equivalent on board. We were dismayed when we arrived at Madrid to see it was Iberia back to Heathrow and not BA. At least with BA you still get a snack with Iberia nothing. Next time I would rather fly Easyjet and know what to expect.

IBERIA customer review :  18 August 2009 by Edward Hill   (Spain)

Madrid-Cairo. Iberia run this service on a cramped A319 with the hardest seats and tightest seat pitch I have ever experienced. They are a disgrace and a serious health hazard to anyone who is over 6ft. There were only 3 crew, so service was very slow, though on this occasion, staff were pleasant. On other flights with Iberia, staff have been exceptional in their attitude and even confrontational with passengers who take them to task. The food was school dinners par excellence. Egypt Air are a superior carrier on this route.

IBERIA customer review :  18 August 2009 by Bernardo Pereira   (Portugal)

LIS-MAD. Space between seats a little tight. No food served on board unless paid for, and onboard meals are over-priced. I didn't notice anyone buying their meals during the flight. Good connection at Madrid's Terminal 4. MAD-PNA on time, arrival early at Pamplona. Good flight, tight seating arrangement, good music on board, no meals once again. Next time I'll fly the TAP Portugal LIS-PNA direct flight for a few more euros.

IBERIA customer review :  17 August 2009 by T Bachhuber   (USA)

Chicago-Madrid-Cairo. Flight attendants unnecessarily rude. This is the only airline where I have been told I could pray in the bathroom and nowhere else. Screens were not individual and flickered quite frequently. Seats rock hard, making it hard to sleep and there was very little room between them, making elbow room an issue. On the aisle seat, I got hit by everyone that went past. On the shorter flight to Cairo, there was no entertainment and no legspace. Seats crammed into the plane, no food offered or to buy. I could have paid about $100 more and been comfortable on British Airways. Never again.

IBERIA customer review :  12 August 2009 by David Leston   (UK)

LHR-MAD-ALC return in economy. All flights on time and experience was okay (despite the indifferent crews) except for seat pitch on the first leg. It was extremely tight on this A320 - certainly seemed to be tighter than low cost and charter carriers. Pity, as the other flights on newer Airbus were fine.

IBERIA customer review :  12 August 2009 by P Berkers   (Belgium)

Brussels-Madrid-Havana return. All sectors almost completely full. Brussels-Madrid on A320. I was seated at the first part of the economy class and had good legroom. The foods and drinks had to be paid for. I have bought a focaccia for € 6,50) and it was a waste of money. Transfer in Madrid from terminal 4 to terminal 4s was fast. Madrid-Havana on A340-600. The inflight entertainment was only on main screens. After dinner we did not see the crew until serving the snack before landing. When we needed drinks we went to the galleys. The return flight to Madrid A340-300, a night flight. They showed 2 movies on the main screen. The service of the crew was here just routine and between dinner and breakfast you could get only drinks when you asked for it at the galley. The food on intercontinental flights was good.

IBERIA customer review :  11 August 2009 by L Huang   (USA)

IAD-MAD-LIS. This was easily the worst airline we have taken. Flight attendants were old and cranky, and the plane was old. No individual video screens - they only had ones hanging from the middle section - and they only showed one movie on the 7-8 hour flight from IAD-MAD and back, one of which was Hannah Montana. What are we, a plane filled with 11-year-old girls? MAD-IAD flight they served the meal, and then FAs disappeared for the next six hours. No drinks. People had to walk to the back and ask for water or soda, and they were greeted with serious attitude. The bathrooms were nasty, even after just 1 hour into the flight. We fly to Europe quite often and had a good experience on Spanair in the past, so we thought we'd try the other Spanish airline this time - but no more Iberia for us.

IBERIA customer review :  10 August 2009 by W Smith   (USA)

ORD-MAD-CPH, I used mileage and wanted to go business class. Flight staff was very pleasant, their English was excellent, food was decent and entertainment was good. The lie flat seat was comfortable. The lounge in Madrid was great, much better than American Airlines Chicago Admirals Lounge. A great place for a layover when jet lagged, the shower service was awesome. MAD to CPH on time, food and service was great.

IBERIA customer review :  9 August 2009 by Peter Hopkins   (Ireland)

Iberia cancelled my flight from Madrid and automatically booked me on a flight due the previous day. Trouble was this flight was due to depart approx. two and a half hours before my flight from Palma was due to land! As this was an onward trip with Iberia there seems little excuse for such carelessness. To date I have received no official notification, apology or explanation.

IBERIA customer review :  3 August 2009 by M Smith   (UK)

Low expectations of this airline were more than exceeded when my daughter travelled on a school trip to Ecuador LHR-MAD-UIO. On time but rude, inattentive cabin crew and feeble entertainment. The whole group's baggage did not arrive until two days later causing considerable inconvenience. The return flight was delayed for hours before being cancelled without reason. The group were then flown to GYE on another airline and eventually dumped in a third rate hotel. No money was offered, they were not allowed to collect their luggage and the only communication was an occasional fax to the hotel. Eventually taken to the airport at very short notice. Connected to the last flight to LHR to arrive 30 hours late! For good measure, half of the group did not receive their luggage. British Airways would be crazy to team up with this appalling airline.

IBERIA customer review :  30 July 2009 by F Hasek   (Hong Kong)

Perhaps you can tell an airline by how they respond when things go wrong. XRY-MAD flight delayed by two hours leading to a cascade of missed connections. Ground crew in Madrid a bit bossy at first, but then helpful and friendly - redirected about 30 pax in alternative routes the next day, put us up in hotels overnight with no quibbles (in 45 minutes from arrival). First time I can praise any ground staff of any airline. Short haul flights do have low legroom and I don't expect to be fed on flights under 2.5 hours unless you pay.

IBERIA customer review :  28 July 2009 by M Desmond   (UK)

MAD-LHR on an A320. After the tranquility of Madrid's Terminal 4, Iberia's aircraft (economy) come as a bit of a shock. Nothing more than a low cost airline dressed up as a national carrier. The seats were hard and uncomfortable, and the lack of leg room was a disgrace - probably the worst I've ever come across. I found the staff arrogant and on the outbound leg, rude. I would never fly IB again. On the other hand, Air Nostrum - Iberia's feeder carrier, were fantastic. Decent economy seat, comfortable, and reasonable amount of leg room, friendly staff and a free drink!

IBERIA customer review :  28 July 2009 by A Morris   (UK)

Terrible service on a 12 hour Buenos Aires to Madrid flight. Only one drink offered - with meal which was cold by the time they served it to the back of the economy cabin. Rude, surly staff unwilling to respond to call button (twice cancelled with no attendant, other times took more than 10 minutes) and when water or anything was asked for they looked irritated. Toilets unclean and ran out of hand towels halfway through the flight, not restocked. No pillow on one seat, and one stewardess just shrugged and walked off, saying "no spares" even though another managed to find one. Also found that Madrid airport had poor information. They did announce onward connections which was good, and were cheapest - but for a national flag carrier of an EU country the airline was appalling.