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IBERIA review : 23 August 2008 : by Stuart Reay

Customer Rating : 4/5

Nice-Barcelona & Barcelona-Paris Orly. Generally very impressed. Both flights on time, Great leg room and friendly staff. We got great fares. Food for purchase on BCN-ORY and wide variety and good prices.

IBERIA review : 20 August 2008 : by David Russell

Customer Rating : 3/5

LHR-MAD-MIA and return economy. LHR-MAD was ok - already aware of the catering costs so had food and drinks already to take on board. Crew were ok but leg room was very poor indeed. In Madrid were bussed from the aircraft at T4 to T4S no problems at all. Flight from MAD-MIA was operated by a tired Airbus 340 and the IFE was basic, but it worked - refreshments were ok. On the return the flight was operated by American Airlines MIA-MAD. Flight ok again aircraft a Boeing 767 was showing it's age with again very basic IFE but again worked ok. Refreshments and meals were ok but be warned you have to pay for alcohol. Crew average. Hassle free connection for the MAD-LHR sector, back with Iberia for this one again same comments for outward leg. They did manage to split myself and the wife for both flights on the return each being either side of the aisle and that was checking in at MIA four hours before departure.

IBERIA review : 14 August 2008 : by Steve Garrod

Customer Rating : 1/5

LHR to MIA via Mardrid. We checked in at LHR with BA as it was a codeshare with them. However, they could not check us in for the onward leg from Madrid. We arrived in Madrid to find that my wife and myself where offloaded as the tickets had been released to standby passengers - but my kids (13 & 9) were on! We were eventually all offloaded and advised that we would be put in a hotel. I asked for my cases but was told that this would take a couple of hours and that the hotel had everything that we required and was assured that our cases would travel with us the next day. The following day we double checked that our cases where on the "new" flight and was told yes they were. We then got on the plan to find that we had not been sat together. After discussions with passengers around us who were in the same predicament we all moved around. During the flight my kids did not get their pre- requested kids meals and the flight crew were rude and unhelpful and the inflight entertainment was dire. At our destination our bags failed to appear in the luggage hall. I then found out that they had arrived on the original flight the previous day and that I needed to go to the Iberia desk - this was over 1.5 hours after we landed. The Iberia desk denied all knowledge at first and stated that I should go to lost and found. On my insistence they double checked and then led me to an office behind the scenes where our cases sat. We then found that the cases had been opened by the US TSA - understandable I guess as they arrived on their own - with Iberia present but one of our specially purchased TSA locks was missing. Due to the route we had chosen to try and keep the flight cost down we had, by the end of our holiday, flown on 4 flights with Iberia. On not one of these were we sat together by the check in staff - on one flight my kids were on a row of 3, my wife on another row of 3 and myself on the next row of 3 - but nobody else was sat on any of the remaining 5 seats! On the flight back into Heathrow there was so little legroom that I couldn't actually get my legs behind the seat in front - I am tall but usually manage. This does not even cover everything that went wrong. We found Iberia totally inept, they lied to us and gave poor service both in the air and on the ground. My wife summed it up when she said "Never Ever again, even if I am in a coffin, will I fly Iberia!"

IBERIA review : 14 August 2008 : by Val Manni

Customer Rating : 1/5

By far the most unfriendly and unprofessional flight attendants! NEVER AGAIN. We paid 2700euros to fly from Athens via Madrid to Cancun. our flight from Madrid to Cancun was operated by Iberworld - had to pay for our drinks, there was no leg space. My husband is over 6ft and when we asked for an exit they refused it by saying that their system allows them to give exit rows only for the last passengers to check in - where is the benefit then to check in early?! I agree with other reviewers that they do not like speaking English and that with people that speak Spanish are far more polite than the rest.

IBERIA review : 13 August 2008 : by D Coster

Customer Rating : 3/5

Madrid-London Heathrow. Punctual and clean aircraft. Hardly room to read a newspaper. Booked with British Airways but thought Iberia would be of same quality. However, legroom was much worse in this A320. They claim 31 inches but it is the lack of space between you and the seat at head level which made it feel cramped. Another small point was the need to pay for everything when BA included a soft drink and sandwich for nothing. Not much more than a budget airline really.

IBERIA review : 11 August 2008 : by Markus Haerin

Customer Rating : 1/5

Madrid - San Jose. It is hard to beat the unfriendliness of Iberian flight attendants. If you can define a minimum of service, then we found it in this flight. After a horrible meal staff retired to the galley where they barricaded themselves with the trolleys to shield from any passenger who may dare to ask some water or any other minor favour. The so-called snack was thrown at you at last minute during the long awaited descent.

IBERIA review : 11 August 2008 : by Louis Pranlas

Customer Rating : 1/5

Fiumicino to Mexico city via Madrid. First flight was normal: quite big seat in the economy and crew was friendly although, if you want something to drink or eat, you have to pay. Second flight was one of the worst flights : crew doesn't want to speak english, only spanish, meals terrible, and there are not personal tv screen and during the flight they keep the big common screens off. Beside this, the economy class seats have no space for legs. I advise to avoid Iberia.

IBERIA review : 31 July 2008 : by Bruno Leunen

Customer Rating : 1/5

BRU-MAD-UIO-GYE-MAD-BRU : the service is lousy. The staff unfriendly, uncooperative, not wanting to speak anything but Spanish, even though they know you do not speak it. Too bad they do not have real competition to South America. Lets hope that the merger with BA will work so that they might improved. One can only hope !

IBERIA review : 31 July 2008 : by Joris Van den Berghe

Customer Rating : 2/5

BRU-MAD, then to Seville return. Prices for drinks onboard were reasonable, but FA's unfriendly. I had to translate orange juice to 'zumo de naranjas', otherwise the FA wouldn't have understood it. On the BRU-MAD flight I hadn't any room left for my legs (Airbus A320), though it was slightly better on the regional flight with the Airbus A321. Seats were fine and quite comfortable. Flights on time. The unfriendly attitude and behaviour of the crew ruined my two first experiences with this Spanish airline.

IBERIA review : 30 July 2008 : by João Hormigo

Customer Rating : 4/5

I have been flying almost every week with Iberia, from Lisbon to Madrid and from Lisbon to Warsaw via Madrid. The flight attendants are quite friendly, and most important there are no delays.

IBERIA review : 29 July 2008 : by D Vandegeerde

Customer Rating : 3/5

Brussels to Valencia return, via Madrid. FA's were kind and professional, and seats comfortable. Just wish they'd offer a free drink on the 2-hour Brussels to Madrid flight ; the food for sale on board is a bit expensive.

IBERIA review : 29 July 2008 : by David Lunn

Customer Rating : 4/5

Heathrow to Gran Canaria via Madrid. 30 minutes at check-in which is pretty normal peak time. They loaded professionally, not like the mad rush on EasyJet or others. Adequate space and friendly cabin crew. Connection from Madrid Terminal 4 to 4S took 20 minutes (from exiting plane to gate) and signage and airport seemed excellent. Second plane only 15 minutes late and baggage unloaded in 20 minutes. Would use them again and would recommend. There were also no charges for putting bags in the hold. Having read some of the Iberia reviews on this website I had prepared myself for the worst - the journey was a pleasure.

IBERIA review : 7 July 2008 : by A Ghanem

Customer Rating : 4/5

IAD-ATH via MAD. The outbound flight went smoothly. FA's were nice. When I got to Madrid, the directions were clear and I was able to make my 1 hr 40 min connection within 40 minutes. Iberia staff from MAD-ATH was nice. However, it took off 30 minutes late due to the fact that someone couldn't clear security and the bags needed to be removed from the plane. The airline checked my luggage all the way from IAD to ATH and all of it arrived. On the way back, Iberia staff was nice on the ATH-MAD flight. Polite staff, good food, and free wine was part of Iberia service.

IBERIA review : 7 July 2008 : by Michael Fadjar

Customer Rating : 4/5

Algiers - MAdrid vv and Madrid - San Sebastian vv in economy. Short flights, around one hour each leg. On such short duration, I found the service quite good: polite cabin crew and flight information given regularly by the pilot. Planes were A319: clean and quite OK for short range. The downside is "no food & drink offered" policy, unless you pay. For one leg price that Iberia charged for Madrid - San sebastian (EUR 250), no food on board is completely unacceptable.

IBERIA review : 3 July 2008 : by B Stevens

Customer Rating : 4/5

Business class Madrid - Havana. Comfortable seat sitting up, less so lying down. Hate the angled flat seats that most long-haul airlines have installed nowadays. Food mediocre. Wines good. Service acceptable. IFE of no interest to me (but it appeared very comprehensive and hi-tec) I travel business/first class solely for the solitude of the cabin environment and was rather upset that Iberia had upgraded half the cabin from economy due to overbooking! I fly around 10 times a year within Europe with Iberia and the product is excellent. Rarely full cabins, decent food and wine, FAs guard the curtain to prevent people crashing the business cabin or go to the front toilet. Service is very Spanish, ie. a bit abrasive but efficient. Ground services for business class passengers in Madrid are excellent and the lounge is one of the best I know.

IBERIA review : 2 July 2008 : by Mike Sheil

Customer Rating : 1/5

London to South Africa via Madrid. On arriving to Madrid we made our way to our departure gate, then saw on a screen that our flight was delayed - for seven hours! There was no information, no announcements, no Iberia staff to ask. One of us went to a different terminal where there was an Iberia desk, and after an hour returned to tell us we would be put in hotel. All this had taken hours because there were no announcements and no information. We then dutifully headed off to the new terminal, and when bearing in mind it was now past 1am and we had security checks between each terminal, we were pretty pissed off. We bumped into fellow passengers who were also wandering round confused. Finally, we found a woman from Iberia, who refused to speak to us. Opposite was a second Iberia desk for 'ticket sales' At 2am on a Sunday night, this was staffed by three people. Naturally, they had no customers. When I asked them for help, to organise for us to reach this alleged hotel, they refused. There were quite a lot of customers around, completely confused, and told different things. The Iberia desk for customer services had a queue of twenty, and no staff, despite the 'sales' staff sitting idly just opposite. No one knew what was going on. We went to the desk downstairs which again, was unstaffed, and when someone did turn up they told us to go back upstairs. Finally, we found a very rude woman who told us there was a woman outside, by a bus. We asked her to take us to this bus - she simply refused. By now we were a group of ten, and we wandered outside together. Someone had to go round every bus until he found it. We dutifully boarded, still not having had any explanation or apology fro anyone at Iberia. We had no idea what arrangements were. After twenty minutes, we left, and we arrived at the hotel (a convenient half an hour away) at 3am. The full bus unloaded, and checked into rooms where we had a discomforting two hours sleep. Bearing in mind that we'd landed into Madrid just after 10pm, and that our plane had been cancelled by 12, we didn't get much sleep! The whole thing was completely farcical. Each and every staff member of Iberia I spoke to was at the least dismissive, and at worst rude. They refused to explain, and to apologise. They refused to listen and refused to help. Simple requests like 'could you contact someone who does know?' were refused. It was a wall of silence. Iberia refuse to deal with any request by phone saying one has to deal through the web site. A total shambles - rude, incompetent and totally uncaring about an elderly blind passenger.

IBERIA review : 2 July 2008 : by S Arfarakh

Customer Rating : 3/5

LHR-ATH via MAD. £290 was the cheapest fare at that time. 1 hour delay in LHR without any excuse and no food from LHR to MAD! The food MAD to ATH is not good and the quantity is small. A 3 star airline.

IBERIA review : 27 June 2008 : by Imran Yousaf

Customer Rating : 2/5

Lon-Mad-San Jose. We used Iberia economy for our long haul return flight to Costa Rica on our honeymoon. The food service was good as we were given the option of vegetarian and Halal food which was refreshing, but the stewards could have served with half a smile at least. Overall a bit of a deflated feeling using this airline hence will avoid for the future

IBERIA review : 24 June 2008 : by A de Vicente

Customer Rating : 2/5

MAD-TXL-MAD. On the outbound flight, we were lucky to get our seats at the emergency exit through the online check-in option. Luggage drop-off counters had such long queues it was frustrating. Expensive food for sale on board. I think they should provide a free meal on this 3-hour evening flight. We were starving when we reached TXL. New A319 aircraft. Crew young and nice but looked tired. We didn't manage to get the emergency exit seats for the inbound flight but had already printed our boarding cards. We asked the check-in counter manager if there was a luggage drop-off counter. She replied we had to wait at the horribly long general queue. When we reached the counters, the very nice agent said we should have gone straight to the counter to drop off our bags! She couldn't believe it when we explained her boss had instructed us to wait with the rest of the passengers. A320 looked older than the A319 but was OK. However, we were very shocked at the limited seat pitch. I just couldn't fit in the space. Crew young but looked unhappy and uninterested. Next time I will take easyjet!

IBERIA review : 24 June 2008 : by K Maloney

Customer Rating : 1/5

MAD-LIM A340-600 : awful to say the least, the food was below average, passengers had to fetch their drinks during the flight. No individual personal screens on a 12 hr flight - limited to a few small screens for the whole plane. Seats were ok, passengers very happy to arrive in Lima and get out of the plane.

IBERIA review : 21 June 2008 : by M Cooke

Customer Rating : 3/5

London to Madrid and then on to Sao Paulo. The flight times were altered and the check in clerk do not mention at all. Spent 2 hours wandering around Madrid airport with no sign of any help from Iberia, finally found a bus that was laid on to help passengers stranded. The hotel had no knowledge that passengers were coming. Plane clean, seats comfortable with ok leg room. Have complained to Iberia but its difficult to get any satisfactory answers

IBERIA review : 19 June 2008 : by S Mclean

Customer Rating : 1/5

Heathrow to Ibiza via Madrid. We were due to have a 90 minute stopover in Madrid which turned into 6 hours. The delay was down to Iberia : Barcelona flight at Heathrow was having technical difficulties, so those passengers were shepherded onto our Madrid flight which caused a 90 minute delay. The communication from Iberia during the delay and during the flight to Madrid was dreadful. Also the staff were so incompetent that they didn't even manage to complete a full service to all passengers of drinks and snacks before the end of the flight. To make matters worse on arrival in Madrid the Iberian customer service team were and rude and they lied to us. They said the next flight was not until 2215. We then found out there was actually a 2025 flight that only had seats available in business - they refused to put us on that flight. We had been due to leave at 1640. I had been speaking in English, but when I heard the PR Manager talking to her colleague in Spanish saying "what's their problem? we're putting them on another flight". I let rip in Spanish which gave them a nasty surprise. Instead of arriving in Ibiza at 645pm we arrived at 1am. Considering we were only going for 3 nights this was very upsetting. To add insult to injury, the "Passengers Rights" information booklet from Iberia contains a customer services number that doesn't even work!!

IBERIA review : 18 June 2008 : by Antonio Ramos

Customer Rating : 4/5

JNB to MAD and on to BCN. Airbus A340-600 from JNB to MAD was comfortable enough for economy class. Aircraft was clean. Cabin attendants quite friendly and attentive. The entertainment onboard was not very good. The food was OK and enough for the 9h50 min flight. The connecting flight to Barcelona was better: FA's were very young and friendly. A319 was clean and comfortable. The snack was a tiny little bar of chocolate and a drink - enough for a 1H10 min flight. I then flew Iberia once again to MAD and on to Lisbon. My return flight to JNB was also pleasant. Every single flight departed and arrived on time and ground staff at MAD were very helpful in directing to connecting flights. I must have been extremely lucky to have had such a positive experience. I will fly with them again.

IBERIA review : 17 June 2008 : by J Rosenberg

Customer Rating : 2/5

JFK-MAD-JFK A346 in Y. Seats incredibly uncomfortable, hard to sit still for more than 5 minutes. IFE limited to screens at the front of the cabin and useless. Meal was barely edible (I don't know why IB insists on serving processed ham as part of every meal - it's nasty stuff and really unappealing). Staff are polite, not terribly solicitous to those in cattle class. Coffee and stale bread paraded down the aisle constantly. Nobody bought anything from the in-flight duty-free, so I'm unclear why they bother. Iberia used to be a fairly decent airline - they're mediocre at best now.

IBERIA review : 13 June 2008 : by T Hentunen

Customer Rating : 1/5

GRU-MAD-WAW Economy. Horrible airline. Beware of changes in the schedules if you buy your tickets some months in advance. Changes are not communicated by the airline to the customer. Both planes, A340 and A320 extremely cramped. No entertainment to speak of. A320 didn't have any screens and A340 had just a few monitors scattered around the cabin! No service or smiles during the flights. Welcome back to year 1979! I will never fly Iberia any more.

IBERIA review : 13 June 2008 : by J Filler

Customer Rating : 1/5

Chicago to Madrid, Madrid to Barcelona, Rome to Madrid, Madrid to Chicag. The legroom on the Chicago to Madrid leg was ridiculous and my entertainment panel (where you plug in your headphones) was literally falling out of the arm rest. There were three televisions in the middle of the plane making it almost impossible to see if you were in a window seat within three rows of the television. The movies skipped (when they actually played).

IBERIA review : 11 June 2008 : by Richard Kingsbury

Customer Rating : 1/5

Iberia cancelled our trip from Washington DC to Madrid at the last minute without notice to us or our agent, (not weather related). They would not put us on another flight until 2 days later, which of course was not possible with our vacation schedule. I called the airline, where they constantly put me on hold, switched me to the wrong agent, claimed the connection was bad, and used every other tactic in the book to make me go away. Our entire vacation was ruined, and the inconvenience is great as we had to cancel hotel reservations, train travel in Spain, etc. No explanation was given, the airline was very rude. Stay away from Iberia, I wish I had known.

IBERIA review : 11 June 2008 : by Rob Quint

Customer Rating : 2/5

Heathrow to Malaga via Madrid. No food or drink provided on any of the 4 sectors. As per other comments here, no mention is made of this when purchasing the tickets. Naturally, the food offered onboard is priced very high. Staff were disinterested. Planes were clean though and Airbus A321 aircraft spacious enough, though had the misfortune of a brand new A320 Madrid-Malaga that had passengers joking to each other about the comical lack of legroom. Just a short hop to Malaga, but again, I paid for a full service airline. Inflight magazines on all 4 sectors were tatty and starting to disintegrate. May as well just save your pennies and fly with a budget carrier.

IBERIA review : 11 June 2008 : by P Kucharski

Customer Rating : 2/5

MAD-EZE-MAD A340-600. My first intercontinental flight with Iberia and very disappointing. I have never seen such unprofessional and unfriendly staff. FA’s were of “the old days” and their attitude was bad to the point of being rude. The food on the outward leg (day flight) was not enough (and poor quality) and served 4 hours after take-off! Then just before landing a light snack. No food in the galley, only peanuts. We were starving by the time of landing. The return leg was better (night flight) although the plane seemed a bit worn out and my headrest was broken. The entertainment system is a laugh - bring a good book or your ipod. The legroom was good, both flights on time and we had our luggage delivered without any problems. Next time flying to Buenos Aires I will choose another airline.

IBERIA review : 10 June 2008 : by Nick Stoks

Customer Rating : 3/5

DUS-MAD-JHB and back in economy. DUS-MAD a pleasant flight in A320. Mediocre service and very overpriced food & drinks. Staff quite friendly to spanish people but seem not to be that interested in international passengers. MAD-JHB far better in an A340, enough legspace, staff helpful. Arrival on JHB was a joke as our flight wasn't even listed on the tvscreens and nobody seem to know where to go. On arrival at the luggage belts our flight was still "forgotten". Back to MAD, check in was busy and staff rude and uninterested. Food okay and enough coffee and tea being served.

IBERIA review : 4 June 2008 : by Tony Hadland

Customer Rating : 1/5

Heathrow to Madrid. Seat pitch was good on the outward flight. Appalling that no food or drink was provided and no forewarning this was the case. I have never been on a scheduled flight of that duration that did not provide some free food and drink. Worse than that, they soon ran out of paid- for food and consequently some of our party went hungry, having relied on being fed on the aircraft. The menu was very poor and hugely overpriced. I opted for what seemed best value - a so-called club sandwich with Coke and 'free' mini Snickers bar. The picture showed a lavish baguette-style club sandwich but what I actually got was a simple sandwich in sliced bread and the Snickers bar was about 25mm long by 10mm wide. This excuse for a snack cost 10.5 Euro, for which price you can easily get an adequate three course fixed price meal (including wine) in many Spanish restaurants. We're talking £8 for a sandwich worth £2.50 tops, a can of Coke and a small wrapped sweet. There was worse to come. When anybody asked to pay by credit or debit card, the steward said they could not accept British cards. He said that British cards were not acceptable in Spain "because they have a chip". (A nice twist on the old, equally false story that earlier British cards weren't acceptable because they did not have a chip!) I pointed out that the card also had a magnetic strip but he was unimpressed. Millions of Brits use their cards in Spain every year. So what is their problem? Our return journey from Madrid was much worse, as the seats were pitched about 3 to 4 inches closer than on the outward trip. This meant that my knees were pressed against the back of the seat in front all the way. It was thoroughly uncomfortable. I'm just glad the person in front didn't recline their seat. Fifteen years or so ago, a flight with Iberia was something we looked forward to. They were a good airline. Now, I have to say they are very poor indeed. We'd have done better on a budget airline - at least you know what you're not getting.

IBERIA review : 4 June 2008 : by N Paixao

Customer Rating : 4/5

MAD-DME-MAD-LIS, Business Class - During this year I've been flying several times with Iberia to Moscow Domededovo Airport in business class. it is a good experience (FA language skills, smiling, good food and wine, planes are clean, on-time flights). Boarding Procedures at gate are chaotic - when everybody is already queung they announce that first will board families with children, than passEnger from last rows and then first rows, and finally that Business passengers can board whenever they want. I agree with the criteria the problem is that is only announced once everyone is already queuing so finally no one is respecting the rule. Boarding priority should be announced when checking-in and 10/15 minutes before boarding starts. Also Inflight entertainment is very poor (no TV, no individual screens, no audio channels), only Ronda Magazine. Iberia Quality Compromise (extra points according to flight delays) is a good policy.

IBERIA review : 3 June 2008 : by Jason Boyd

Customer Rating : 1/5

Flights return from Heathrow T2 to Madrid on Iberia. Extremely uncomfortable flight due to the very small leg clearance in the seats. I was told that Iberia had changed the seats so that the storage on the back of the seats was moved up vertically providing more leg room. Because of this, they were able to add two more rows of seats to a medium sized plane. At 6'4", I was unable to sit in this seat. Only pay food and drink provided, should have just flown budget airlines.

IBERIA review : 3 June 2008 : by Michael Heid

Customer Rating : 2/5

Just returning from Berlin-MAD-Berlin. Aircraft and seat pitch in A319 is ok unless you sit behind exit row, but I found air and ground staff not helpful. Barajas airport is nice building, but Iberia check in is a complete chaos. Iberia tries to press you to use self-check in and put the stickers to your baggage yourself before approaching the counter. Only after arguing we don't have our reservation numbers with us we were allowed to use check in "service". Beware that food and drink is overpriced at Barajas airport and during 3h flight Iberia does not even serve you coffee or water in the plane without charging, You have to pay at the airport or the even higher prices in the plane (Bocadillo with cheese 8 Euros). Would try to avoid Iberia in future due to lack of service.