IBERIA customer review :  3 August 2009 by M Smith   (UK)

Low expectations of this airline were more than exceeded when my daughter travelled on a school trip to Ecuador LHR-MAD-UIO. On time but rude, inattentive cabin crew and feeble entertainment. The whole group's baggage did not arrive until two days later causing considerable inconvenience. The return flight was delayed for hours before being cancelled without reason. The group were then flown to GYE on another airline and eventually dumped in a third rate hotel. No money was offered, they were not allowed to collect their luggage and the only communication was an occasional fax to the hotel. Eventually taken to the airport at very short notice. Connected to the last flight to LHR to arrive 30 hours late! For good measure, half of the group did not receive their luggage. British Airways would be crazy to team up with this appalling airline.

IBERIA customer review :  30 July 2009 by F Hasek   (Hong Kong)

Perhaps you can tell an airline by how they respond when things go wrong. XRY-MAD flight delayed by two hours leading to a cascade of missed connections. Ground crew in Madrid a bit bossy at first, but then helpful and friendly - redirected about 30 pax in alternative routes the next day, put us up in hotels overnight with no quibbles (in 45 minutes from arrival). First time I can praise any ground staff of any airline. Short haul flights do have low legroom and I don't expect to be fed on flights under 2.5 hours unless you pay.

IBERIA customer review :  28 July 2009 by M Desmond   (UK)

MAD-LHR on an A320. After the tranquility of Madrid's Terminal 4, Iberia's aircraft (economy) come as a bit of a shock. Nothing more than a low cost airline dressed up as a national carrier. The seats were hard and uncomfortable, and the lack of leg room was a disgrace - probably the worst I've ever come across. I found the staff arrogant and on the outbound leg, rude. I would never fly IB again. On the other hand, Air Nostrum - Iberia's feeder carrier, were fantastic. Decent economy seat, comfortable, and reasonable amount of leg room, friendly staff and a free drink!

IBERIA customer review :  28 July 2009 by A Morris   (UK)

Terrible service on a 12 hour Buenos Aires to Madrid flight. Only one drink offered - with meal which was cold by the time they served it to the back of the economy cabin. Rude, surly staff unwilling to respond to call button (twice cancelled with no attendant, other times took more than 10 minutes) and when water or anything was asked for they looked irritated. Toilets unclean and ran out of hand towels halfway through the flight, not restocked. No pillow on one seat, and one stewardess just shrugged and walked off, saying "no spares" even though another managed to find one. Also found that Madrid airport had poor information. They did announce onward connections which was good, and were cheapest - but for a national flag carrier of an EU country the airline was appalling.

IBERIA customer review :  27 July 2009 by D Coster   (UK)

Absolutely awful airline. Messed up our check-in from Madrid-Heathrow then spent next 3 hours making things worse. All the staff we were advised to take the problem to just made things worse and some were just rude. Even when we reached the gate with our boarding passes they tried to stop us boarding for some unknown reason. This was a codeshare flight with British Airways and had I known just how bad Iberia were I would have insisted on a BA flight. To top things off it cost us 30 euros for food on the plane where BA include it.

IBERIA customer review :  27 July 2009 by N Meyerson   (USA)

Somewhat of a different problem, on a return flight from Madrid to Dulles the plane was kept at the gate for 40 minutes for the (at least) announced reason that a passenger was stuck in heavy traffic. So over 200 people were inconvenienced because of one person who never showed up. Simply unbelievable.

IBERIA customer review :  24 July 2009 by Omar Hisham   (Egypt)

Cairo-Madrid-Lisbon return. First leg good with friendly crew, acceptable meals but no entertainment whatsoever. The other 3 legs were horrible, no food or snacks served except on the last leg. In the second and third leg, no food was served, the only way we could do so was by ordering items from their pricey and expensive menus. Flight crew very unfriendly, and arrogant.

IBERIA review :  22 July 2009 by Kathryn Horn   (UK)

12 hour flight and no TV screens in seat backs or films on demand - not great when you are someone who does not sleep on planes. Staff inattentive and disinterested - when asking for a glass of water made me feel like I was wasting their precious time. Not much room compared to other economy class sections. Would advise never to travel Iberia.

IBERIA review :  21 July 2009 by P Peterson   (UK)

Poor airline. Especially annoying when they codeshare with BA, you could get one of 2 extremes - a pleasant journey with BA, courteous staff, clean aircraft, complementary food and drink, comfy seats (even in economy). Iberia is an uncomfortable journey on hard seats, rude staff who are of no help at all. Iberia also charge ridiculous prices for food and drink - my coffee was served weak and lukewarm, and sandwich was disgusting. Considering Iberia are the flag carrier of such a great country, they give such a bad service.

IBERIA review :  20 July 2009 by A Van den Bogaert   (Belgium)

Very bad experience on a return economy flight Brussels to Madrid. Due to traffic jams we arrived late for check-in: 40 min before departure. Late for sure, and our responsibility. The reaction of Iberia was shameful. The staff was impolite and unwilling to help. We had only hand luggage. Check in would have been possible if they had cared to. We had to buy a new ticket for the next flight. It got even worse on the return flight. We specified that we wanted to confirm the return flight and made sure they did so. On the return trip the queue at Madrid airport was more than 2 hours. Most of the people would miss their flight because of understaffing. When staff was asked to help the just ignored the question.

IBERIA review :  20 July 2009 by Bernardo Pereira   (Portugal)

PNA-MAD/MAD-LIS on A320 planes. Lack of information regarding the delay at the Pamplona boarding hall. Departure with a 25 mins delay for a 50 mins flight. Food on-board must be paid for and is expensive. While landing at Madrid information was provided regarding the departure gates for connecting flights which was excellent since it saved stress and time while connecting to the Madrid-Lisbon flight. Madrid-Lisbon flight also left with a 20 minute delay, but recovered time in flight, arriving in Lisbon 14 minutes late. Plane was full. No snack or meal provided. Complete safety demonstration, with accompanying flight crew, was only in Spanish and English and ideally should also be in Portuguese.

IBERIA review :  18 July 2009 by Uwe Bode   (Colombia)

BOG-MAD Business Plus in A340-300, and the next day MAD-FRA Business. Normally I fly Avianca on this route, but this time my parents accompanied me, and they had booked IB. BOG-MAD nice lie flat seats, average food selection, but excellent beverages, especially wines. Crew attentive, not rude, replied to all calls, and continuous refills of wine without asking. AVOD good, nice selection of films and music, as well as documentary programmes. MAD-FRA leg on A320, normal European C Class configuration, with middle seat left free, and a bit more seat pitch as in Y. Nice food and beverage selection, attentive crew, of course no Inflight entertainment. Overall a good experience, only real issue I have is that there is no separate C Class boarding in BOG or in FRA! I have flown them also several times in Y-Class on this route, and I have to agree that they are horrible in all aspects in Y class. Good lounges in MAD Terminal 4.

IBERIA review :  16 July 2009 by C Krejci   (USA)

Iberia changed our flight without contacting us, refused to help us find another flight, and ignored requests to refund our purchased tickets (purchased directly through Iberia.com).

IBERIA review :  14 July 2009 by Alan Mosley   (UK)

LHR-MAD-GRU and LHR-MAD-BIL. Been subjected to 8 Iberia flights in all during the last month. 6 of the 8 flights were late. OK, one of these delays was not their fault (severe thunderstorms above LHR), but for the rest, no excuses were given, no apologies made, and no attempt to tell passengers what was going on. And a particular farce at Barajas where different screens gave different gate numbers for the same flight - where they attempted to blame Heathrow for the delay (their tardiness in assembling a crew meant they'd missed their slot in London). The A340's between Madrid and Sao Paulo frankly looked like they'd seen better days - headphone jack and reading light broken on my seat, and several seat-backs seemed to be broken. The padding on the seats was worn out and extremely tough on the backside for a ten-hour flight. And the frustration of trying to check-in online from Sao Paulo (which is clearly listed on their site as being one of the cities for which the facility is available), only to be told after an expensive international phone call that online check-in is not available in Brazil? As for the domestic flights, do we really need irritating muzak for the duration? The sooner BA take them over and give them a good shaking, the better.