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Iberia Customer Reviews and Iberia Passenger Trip Reports



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Iberia Customer review :  16 September 2013 by B Murrie (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was a flight from Vigo to London via Madrid. After flight from Vigo was delayed 1 hour not even water or coffee served during 1 hour flight. Arriving in Madrid 20 minute delay to disembark due to being given wrong gate. Madrid to London flight selling food and drinks to passengers didn't even get to last row before landing. Staff attitude that you cannot even have a cup of water without paying. Overall experience very poor given that ticket wasn't 'Ryanair' type prices at all. Never again!



Iberia Customer review :  13 September 2013 by R Bilbao (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-MUC-MAD in A321 and in A319. Flights on time, no problems with luggage. Good staff, but in MAD we had to use the self check in machines for our luggage. It was not possible to do it with the staff unless you were flying in a group. Food and drinks were not free, and although some prices were cheaper than in the airport, they were not cheap. There was not inflight entertainment. It was not a long flight to America, but I think that even in Europe you could have some music. No problems, but I think that as Iberia is not a low cost airline, they should give you more for your money.



Iberia Customer review :  12 September 2013 by Owen Evans (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IBZ-MAD - Operated by Iberia Express. Flight times changed but no one from Iberia told us until we tried to check in meaning we'd have a really quick connection in Madrid. The check in staff were good enough to give us 2 seats in the front row of economy so we could get off quickly. Asked for quick connection tags on bags, told no need they'll make your connection. Crew where friendly enough, leg room was appalling! Amount of hand baggage that was allowed on was a total joke as was the rudeness of the passengers sat in front who felt the need to recline their seats before we'd even pushed back. No meal service or BOB due quick flight time but arrived on time into Madrid then taxied to the furthest gate possible! Got of quickly onto Jetty, then made to go down onto the ramp and get a bus around the airport wasting a good 10mins we didn't have to play with to make our BA connection. Madrid Airport is a nightmare to connect in due to it's vast size, and lo and behold after a very good BA flight we get to T5 and no bags! Thank god BA do IB's customer service at LHR as they got our bags back very quickly!



Iberia Customer review :  5 September 2013 by S Rawlings (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Barcelona-Madrid-Chicago, business class. We had very low expectations but were pleasantly surprised. The VIP lounges in BCN and MAD were very comfortable with a nice range of snacks and beverages. BCN-MAD sector was your regular short haul J class service with a reasonable breakfast. Upon boarding the MAD-ORD sector we were served pre take off drinks by and friendly and happy crew. They handed out cute amenity kits and served a lovely four course meal with matching Spanish wines. The cabin manager introduced herself to the entire cabin individually and took our lunch orders. Just prior to landing in ORD she again went through the cabin thanking everyone. Another light meal was serviced before landing and there were snacks available in the galley between services. The bathrooms were kept clean and all of the crew were friendly the entire trip. The seats were well maintained and fully flat although this aircraft was not fitted with the new IB seats. The only slight left down for the experience was the IFE which only came on about a hour into the flight and the choice of moves was limited to around 10 movies and none of them were that recent.



Iberia Customer review :  5 September 2013 by B Lally (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew from Boston to Madrid with Iberia. The worst flight experience I have had. No welcome from flight crew as we boarded the aircraft. Rude flight crew, terrible service and terrible meal service. Iberia will never see me onboard their aircraft's again. I can fly to Europe with a more professional airline that caters to customer service.



Iberia Customer review :  28 August 2013 by Sam Chantouf (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tangiers to London Heathrow via Madrid. The second leg of my journey (Madrid-London) was with Iberia. Aircraft was an A340. The seat was comfortable and the staff were ok, no smiles but no bad service so I can't really comment on that. The journey itself was uncomfortable but can't blame Iberia as the weather is not in their hands. The only complaint I have with Iberia is that I checked in 3 bags and only 1 arrived, I had to wait at the airport for nearly 6 hours to collect them, what should of been a 4 hour journey ended up as 12 hours.



Iberia Customer review :  19 August 2013 by A Phillips (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class, LHR-Alicante-Madrid. Do not consider 3 seats being used for 2 people as Business Class. Very good BC lounge. Unable to check in online for return journey. At Madrid again used the lounge and did some shopping. Our boarding cards which show priority and clearly seating in BC shows boarding ends 10 minutes before departure. We arrived at the gate 15 minutes before departure and were told the gate had closed and we would not be allowed to board. Had a very officious supervisor who was not going to budge and insisted the gate closed 15 minutes before departure. She would not agree with what was printed on our boarding card and said that it was wrong. Eventually someone must have said something sensible to her because she finally caved in and allowed us to board. She would not, however, stop arguing - even when we were walking down the finger to get on the aircraft. To add insult to injury we sat on the aircraft for 10 minutes before 2 female passengers with a child boarded and went through to the economy area. Priority on our boarding card was obviously lost on that member of staff.



Iberia Customer review :  16 August 2013 by M Fernandez (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-VGO. Operated by Iberia Express. Excellent check-in, fast track security and lounge. Onboard service was nice on this short flight. Crew was composed of young women very well groomed and enthusiastic. The plane was 22-years- old but it was very well maintained and it didn't seem that old, as it was equipped with new lavatories, cabin panels, racks, seats, etc. We arrived 10 minutes early and my bag was the first to come out on the belt.



Iberia Customer review :  13 August 2013 by Alexander Ford (Luxembourg)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Iberia Express: Even though you book Iberia, you're being dispatched to any carrier that flies under their codeshare agreement or any new venture that they have founded. Not a positive approach for frequent flyers. This flight from Alicante to Madrid was operated by Iberia Express. I did hear about this before, but if this is a cheaper airline then why did I have to pay a premium price? The plane, an old A320 with new leather seats was packed with far too many seats. The cabin attendants, a bunch of young women, better groomed then Iberia classic but less 'cool' and professional. The English announcements were so bad that words can't describe. How can this airline be part of an airline alliance such as one world. The worst on this flight was, the sound that played each time they made a public announcement. Just like on the old Iberia planes. After landing, they announced how proud we can be of them being 10 minutes early and that the statistics can be found on the net about this. Even though touch down was ahead of time, I'd much prefer to be 10 minutes ahead of time out of the plane.



Iberia Customer review :  13 August 2013 by Magana Juan (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First time flying out of USA to Europe. Miami-Madrid great flight! We had an Airbus 340 and everything went great! The food and service was 10x better than most American airlines (airlines that operate in the US). Flight attendants were so nice. Then we took a flight from Madrid-Paris that went well! We went on Economy Class and they treated us like in 1st class the whole way! I sat next to the window which was a big plus. Overall very happy with Iberia.



Iberia Customer review :  9 August 2013 by M ElóSegui (Spain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BCN-MAD-CPH. Barcelona to Madrid went very well, polite staff and on time. Iberia staff at Madrid were very helpful and flight attendants on Iberia express flight to CPH too. We arrived on time and everything was excellent.



Iberia Customer review :  9 August 2013 by G Gebauer (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very disappointed. We flew Madrid to Los Angeles on an airbus A300. This is a long flight (13 Hours) with no back seat screens, only old TV sets which you had to crane your neck to see. Awful movies. My husband's earphone connection was broken. Food was dreadful. When we arrived in Los Angeles we had to wait another 45 minutes for an Air France plane to move out of our docking area. I will not fly with Iberia again.



Iberia Customer review :  8 August 2013 by Simon Delcomminette (Luxembourg)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked flight from Barcelona to Valencia and return. Without notice the flights were cancelled. Very poor alternative. From Madrid and from there to VLC! 4-5 hours instead of 40 minutes. Never again.



Iberia Customer review :  8 August 2013 by P Berkers (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brussels-Guayaquil (via Madrid and Quito) at 6/7/13 and return from Quito to Brussels (via Guayaquil and Madrid) at 27/7/13. Flight from Brussels to Madrid operated by an Airbus 321. Lots of legroom, food and drinks for purchase. Boarding in zones and on time departure. Intercontinental flight to Guayaquil with a stop in Quito was operated with an Airbus 330-200. No individual entertainment and lesser legroom than on the flight from Brussels to Madrid. Flight from Madrid to Quito was 11hrs 10mins long. Boarding in zones started on time but plane left the gate one hour late. Food was average and FA's (none were smiling) were not seen between the meals. Landed in Quito an hour late. Announcement made that passengers for Guayaquil must leave the plane and wait in the lounge in Quito. For the short hop to Guayaquil (30 mins in the air), boarding was again well organised and the captain apologised for the delay from Madrid. Arrived 50 mins late in Guayaquil. FA's friendlier on that short hop. Return from Quito. No departure tax was needed to pay because everything was included in the ticketprice. Same old plane Airbus 330-200 service and entertainment (showed only 2 films instead of 3) and also the legroom was the same as at outbound flight. Departed in Quito and in Guayaquil punctual and we arrived 10mins early at the gate in Madrid. At the stop in Guayaquil we had to again leave the plane and go trough security. Punctual departure to Brussels with an airbus 321 with more legroom than the intercontinental flight. Food and drinks for purchase. Arrived at Brussels 20mins early at the gate. Luggage arrived at the same time when we arrived at the luggage claim area.



Iberia Customer review :  7 August 2013 by Martin Fernandez (Spain)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VCE-MAD. Lots of people at check-in but it was quick. Boarding by zones was chaotic due to passengers attitude, staff was not to blame. Seats were comfortable and service was OK. There was a delay on departure, but purser and captain apologized for that and we finally arrived only 15 minutes late. Overall a pleasant experience and very good value for money.



Iberia Customer review :  6 August 2013 by A Illsley (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-UIO-GYE-MAD-LHR. Pre-selected seats for an additional fee several months in advance, however informed a few weeks before departure that our selected seats weren't available for outbound flight. Had flown into Madrid on a BA codeshare from Heathrow, and legroom was probably better than on the long haul Iberia flight. Seat on Iberia has a box which severely reduces legroom. Inflight entertainment was poor, however we had prepared for this and knew about it beforehand. Food was pretty good, and cabin crew were reasonably approachable. Landed in Quito 20 mins late. Return flight: At check-in, they told us that our pre-reserved seats had been sold to someone else. A departure tax had been retrospectively added, a cost which Iberia should have absorbed. Flight to Madrid involved a technical stop in Guayaquil. Flight between Quito and Guayaquil was delayed, however the real shocker was when the plane had to turn around an hour after leaving Guayaquil and make an emergency medical landing. Significant delays were caused. When had taken off for a second time out of Guayaquil, we were carrying a 4.5 hour delay. When we finally landed in Madrid, we were advised that there were no available connections to Heathrow that night, so we needed to overnight in Madrid to fly out the following day. Iberia agent who helped us with hotel vouchers etc. was quite helpful, and had clearly exhausted all possible routes to London. Stayed overnight at a hotel at Iberia's expense, and the following morning to the earliest flight back to London, arriving 15 hours later than scheduled. Service was very poor, will try to avoid.



Iberia Customer review :  6 August 2013 by V Gomez (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Houston (IAH) - New York (JFK)- Madrid (MAD) - Seville (SVQ) on July 12th, 2013 and the route back was Seville (SVQ) - Madrid (MAD) - London (LHR) - Chicago (ORD) - Houston (IAH) on August 2nd. I was pleasantly surprised with my last long haul light with Iberia. The seats were comfortable and had their own individual screen with a wide variety if entertainment to choose from. The food was good and flight attendants were nice.



Iberia Customer review :  5 August 2013 by A David (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid-San Jose, CR. Terrible seats, the staff need English lessons, the bread was tough, cold and old. I take Iberia because I have no other options, but is a really bad airline. 11 hours of pain in my back and even lower.



Iberia Customer review :  1 August 2013 by F Kane (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London - Quito via Madrid. Terrible. Food: I ordered vegetarian, it was a disaster, the main dish was rice with about 3 green beans. Vegetarian on Iberia means vegan, so no yoghurt, cheese or anything interesting. Leaves you starving. Seats: Old and tatty. No entertainment system on an intercontinental flight! Staff hide for most of the trip. The only reason I booked Iberia was that they offer a flexible economy flight for less that their competitors and I needed flexibility. Not recommended.



Iberia Customer review :  31 July 2013 by J Bacallado (Spain)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MADRID-PRAGUE-MADRID. Outbound flight on time. Fast check in at Madrid. Boarding by rows. FA nice, for a 2.5 hour fligth food for purchase, expensive. Arrival on time, bags on belt very shortly. Way back: long line for checking in at Prague airport, used self check in kiosk, fast and easy. Boarding by rows and priority, again food for purchase on a 3hr flight, same menu. FA nice and friendly, arrival on time at Madrid airport.





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