Iberia Lineas Aereas Espana  Passenger Reviews and Customer Trip Reports

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IBERIA customer review :  12 January 2010 by A Macarron   (Spain)

MAD-IST-MAD and pleasantly surprised with service. Cabin crew were professional, accommodating - even warm. Their English level was good. Online check-in worked well and I managed to get an emergency exit seat on both sectors. Because of the flight duration we were provided free meals and drinks - just ok. A long time since I last enjoyed flying IB.

IBERIA customer review :  10 January 2010 by S Carter   (UK)

MAD-LIM;,GIG-MAD. It appears Iberia just do not care about their economy passengers. The cabins were very dated, with old fashioned ceiling mounted tv screens, poor audio, and really uncomfortable seats. The staff were unsmiling, unhelpful and a very poor advert for both Iberia and Spanish hospitality - most of them need some serious customer service training. On a 12 hour daytime flight the crew were visible for about 2 hours (to serve the food), the rest of the time they hid from the passengers. On the return flight they were better but not much. I will never fly Iberia again and will have serious issues about using any airline that codeshares with them on long haul again.

IBERIA customer review :  9 January 2010 by A Aznar   (UK)

LHR-MAD-OVD return. Friendly and attentive crew. Excellent meals onboard and food selection in the IB lounge in Madrid airport although not as good as in BA terrace lounge in terminal 3 at Heathrow.

IBERIA customer review :  8 January 2010 by Roy Mercer   (USA)

JFK-MAD. Horrible airline. After the flight was later 30 mins, they did not have enough food to pass to all the passengers. Turns out they miscounted the amount of passengers and could not provide food for all. When complained received shrugs from FAs, and standard email reply from Iberia.es. Also their computer in MAD was broken and they were not able to print out my boarding pass, and the ladies had to manually write out my boarding pass. Speak about a good airline.

IBERIA customer review :  6 January 2010 by D Johnson   (UK)

Flights delayed, connections missed, no information given - even when they know the flights are delayed they prefer to keep customers in the dark. Customer Service is non-existent as a 12 hour delay in an airport, lost baggage and return flight 7 hour delay, having to sleep in the airport seems to be part and parcel of the course. Rest assured I will never ever make the mistake of having anything to do with this airline ever again.

IBERIA customer review :  6 January 2010 by Robert Heard   (UK)

Reading previous reviews confirms my experience was not at all unusual and reflects rather poorly on Iberia. Checked-in online 24 hours before flight and chose emergency exit row seats; the aircraft we boarded at Heathrow was not configured in accordance with the airline's own seat map so we ended up in cramped seats. The selection of food between London and Madrid is fine but between Madrid and Gran Canaria the availability was woefully lacking - and for a Spanish airline to run out of wine on board is astonishing to me. The English announcements from both the Captain and cabin crew on all flights were incomprehensible, important only in respect of a 2 hr delay leaving Gran Canaria and a substantial number of pax due to miss connections. Iberia just does not compare with British Airways and you fear for the service quality if and when the two merge. Far better for Iberia to raise it's game rather than drag BA down to Iberia's rather poorer product.

IBERIA customer review :  20 December 2009 by P Urban   (Sweden)

EZE-MAD. FA's attitude towards passengers, in economy at least, is outrageous. Sitting in an cramped old cabin might feel like a prison to some, but there is no reason why the airline should treat passengers like prison inmates, avoiding all eye contact, smiles and usual verbal courtesies, slapping out the trays with incredible speed, keeping up a loud conversation with each other, as if they had to protect themselves from us the passengers, who are calmly sitting through a long flight. This has now happened to be so many times over the years that it cannot be just bad luck with a bad-tempered crew.

IBERIA customer review :  16 December 2009 by I MacKenzie   (UK)

LHR-MAD-HAV (Havana) return. Seat pitch on both short haul and long haul legs was extremely short. Staff unhelpful and inclined to be rude and indeed aggressive if questioned on any point. Service poor. Breakfast roll tossed onto tables rather than delivered. Minimal announcements and on one long haul leg, English announcements were completely incomprehensible. On another leg, they simultaneously loaded coach passengers at the front of the aircraft and business class at the rear, resulting in predictable chaos in the aisles.

IBERIA customer review :  16 December 2009 by Piotr Rogalski   (Poland)

WAW-MAD-WAW in almost empty C class. Rather negative experience. Outbound flight quite OK with very ordinary food but large portion. FA disappeared after serving meal. Flight on time. Inbound flight was late about 1 hour with confusing explanation. FA had bad command of English and all the time spoke to me Spanish. Food again very ordinary and presentation was poor. The plane and seat next to me was very dirty. Inflight entertainment didn't exist on both flights. All up, not good value for money and rather wouldn't fly them again.

IBERIA customer review :  7 December 2009 by M Gonzalez   (Spain)

MIA-MAD on Business. No welcome drinks ("we are not allowed till airborne"), no duty free ("company went bankrupt"), poor meal, no champagne (just cava), and poor movie selection. You get a polyester blanket instead of a duvet. Never again.

IBERIA customer review :  4 December 2009 by David Jones   (Spain)

MAD-ATH in economy. Nice clean plane with leather seats. Was in 11F which was an exit so a little more legroom. Hot meal with wine which was fine for airline food. The main surprise was the stewardess who was actually professional. A warm welcome with a helpful attitude - not the norm for IB and hope it isn't a one off.

IBERIA customer review :  10 November 2009 by Ned Hopkins   (USA)

ORD-MAD-ORD business class. Boarding quick and hassle-free in Chicago and in Madrid. Seats reclined almost 180 degrees, were most comfortable. Service friendly and attentive, IFE worked perfectly. Meals outstanding for airline food. Iberia club in Madrid is large and comfortable and a wide selection of snacks, drinks etc. We flew SFO-ORD and ORD-SFO on American Airlines - First class on AA domestic is inferior to business class on Iberia.

IBERIA customer review :  3 November 2009 by Tim Powell   (Spain)

MAD-GVA-MAD on A320 in economy class. I am not sure what IB were thinking when they designed the legroom and pitch between seats but I have to sit at an angle for my legs to fit and if the seat next to you is occupied, you are in for a painful ride. I have no problem with the cabin attendants on Iberia - courteous and perform their tasks well. I have a problem with the cost of their Y class menu and the fact that it would be impossible to remove my wallet from my pocket given the legroom available. I hear that the airline is planning on creating a lower cost model for domestic and short haul flights and cant wait to see what that does to the overall experience.

IBERIA customer review :  2 November 2009 by J Cir   (USA)

MAD to JFK in business plus cabin. Lounge in MAD T4S is great. No wifi, which is surprising, but everything else was great. Excellent wine selection, good food buffet, nice showers and a perfect view of the runway. I got to the airport early and didn't mind spending a few hours in the lounge. On board service no complaints. The seats were very comfortable, and flight attendants were friendly and professional. I would recommend them over AA with no hesitation, and would say they are on par with CO business class - CO lounge and seats being not as good as Iberia.

IBERIA customer review :  26 October 2009 by Bob Alonso   (USA)

The trip started off below average with a bad attitude on the part of the crew. It got worse. From being given incorrect information in Madrid's Airport to being crammed into smaller than average economy class seats. The final straw says quite a bit about the airlines. They cancelled the flight in Munich on the return trip with nothing but "technical difficulties" as the reason. After a two-hour wait, they gave us back our luggage and we stood in line for 10 hours in order to get rerouted (we were in the middle of the line). We were sent to a 5-star Hotel and told that dinner and breakfast would be on Iberia. When we went to the restaurant there they handed us a menu and asked if we were with Lufthansa. We said no that we were with Iberia. They took away our menu and herded us to a small table and brought us some soup and munchies. I removed a Coca-Cola from the refrigerator and took a bath. I had guaranteed the room with my credit card and the only thing I was told I owed personally for was the Coca- Cola. I received a bill on my credit card for $278.00. If this was not enough, when we arrived back at the airport, we were told that the luggage limit was one (as opposed to two) per person and we had to pay an additional $100.

IBERIA customer review :  19 October 2009 by A Casini   (Italy)

MAD-BLQ. A319 seat pitch is the worst I have seen. I am 1.90 tall, and couldn't barely move my legs. They charge you for anything you drink or eat. Staff courteous enough. The first leg BLQ-MAD was on a Air Nostrum CRJ - it's a smaller plane but seat pitch is much better, and they offer you soft drinks for free. On short haul flights, Iberia looks gives you a low cost company service and seats, but you would pay the double. If you can, choose Air Nostrum, it's far much better.