IBERIA customer review :  10 September 2009 by C van Hooydonk   (Netherlands)

BRU-MAD-BRU. If I had read previous posters' comments on Iberia on this website before I wouldn't have bothered to fly them, what a disgrace. Legroom just sufficient for children, not people of 6ft2. I couldn't even stretch my legs under the seat in front of me and had to keep them bent during the whole flight. Rude ignorant staff on the outbound leg, they spoke hardly a word of English (including the captain). On the inbound leg the co pilot or one of the crew was smoking during the flight.

IBERIA customer review :  9 September 2009 by H Stewart   (UK)

3 adults and an infant LHR-MAD-JNB return in Business Class. Booked at short notice with a good fare. Iberia uses BA lounge at LHR T3 so able to use spacious standard BA terraces facilities. Was bussed directly from plane at MAD between terminals so avoiding immigration and security checks. Iberia lounge at MAD much improved - on a par with BA. Late flight out of MAD (0130am) made for a wearying journey. No dinner choice - only unappetising prawns. Return much better. Again BA lounge at JNB (exactly same offerings as UK - why cannot they adapt to local cuisine?) Crew moved us round to use a bassinet even though on ticketing we were told the baby was a month too old for this facility. Excellent food and wines. All in all a good value option (40% less than BA/SAA) to JNB if you do not mind the outward timing.

IBERIA customer review :  5 September 2009 by Gilbert   (Spain)

I travelled to Lima with them from GVA via Madrid. No personal IFE and seats so-so. The food is ok but after the first service there is nobody to serve any drinks. When I went to ask for a bottle of water, the crew looked me like a criminal. I avoid this company for European flights, you pay for all the drinks and food.

IBERIA customer review :  4 September 2009 by L Prince   (UK)

LHR-MAD-GIG, SCL-MAD-LHR. Having read comments here, I was expecting these flights in economy to be pretty bad, and they were right. The staff only serve food and drinks one hour after takeoff and an hour before landing - this meant on a 10 hour flight, I was left for 8 hours with nothing. On the way to Rio, the inflight entertainment did not work whatsoever, with no apology from staff. When it does work, there is only one film rather than a selection. I found the onboard briefing about connecting flights was poor, especially as Madrid is hard to navigate - if I hadn't been there before, I think I would have missed my flight. The staff speak fairly poor English, although I speak Spanish so it wasn't a problem for me. However, the good things are that I had a seat, the flights were vaguely on time and they didn't lose my luggage. As long as you bring a book and a bottle of water, the flight should be bearable.

IBERIA customer review :  18 August 2009 by E Curtis   (UK)

Bogota-London. They are a budget airline and need to be considered as such! Food has improved this year - the second inflight meal is a small box containing lots of unrefined carbs and a fruit salad - better than before. IFE is still a few TV screens dotted around the cabin. Staff surly. Somehow Iberia managed to assign our exact same seats to another couple (!), this took them forever to resolve but eventually reseated and then screamed at by an exceptionally rude attendant who didn't realise a colleague had moved us, and who thought we were moving around the plane on our own before takeoff. Delayed flight so had to sprint through Madrid. Luggage delayed 48hrs.

IBERIA customer review :  18 August 2009 by Alan Cox   (UK)

We flew to Gran Canaria via Madrid with BA and then to Las Palmas with Iberia. It wasn't mentioned anywhere that you had to pay for drinks etc. On the way back, we decided to buy our own Pringles 99 cents and took two double gins that we put in a fruit juice bottle. We refused to pay 20 euros for the equivalent on board. We were dismayed when we arrived at Madrid to see it was Iberia back to Heathrow and not BA. At least with BA you still get a snack with Iberia nothing. Next time I would rather fly Easyjet and know what to expect.

IBERIA customer review :  18 August 2009 by Edward Hill   (Spain)

Madrid-Cairo. Iberia run this service on a cramped A319 with the hardest seats and tightest seat pitch I have ever experienced. They are a disgrace and a serious health hazard to anyone who is over 6ft. There were only 3 crew, so service was very slow, though on this occasion, staff were pleasant. On other flights with Iberia, staff have been exceptional in their attitude and even confrontational with passengers who take them to task. The food was school dinners par excellence. Egypt Air are a superior carrier on this route.

IBERIA customer review :  18 August 2009 by Bernardo Pereira   (Portugal)

LIS-MAD. Space between seats a little tight. No food served on board unless paid for, and onboard meals are over-priced. I didn't notice anyone buying their meals during the flight. Good connection at Madrid's Terminal 4. MAD-PNA on time, arrival early at Pamplona. Good flight, tight seating arrangement, good music on board, no meals once again. Next time I'll fly the TAP Portugal LIS-PNA direct flight for a few more euros.

IBERIA customer review :  17 August 2009 by T Bachhuber   (USA)

Chicago-Madrid-Cairo. Flight attendants unnecessarily rude. This is the only airline where I have been told I could pray in the bathroom and nowhere else. Screens were not individual and flickered quite frequently. Seats rock hard, making it hard to sleep and there was very little room between them, making elbow room an issue. On the aisle seat, I got hit by everyone that went past. On the shorter flight to Cairo, there was no entertainment and no legspace. Seats crammed into the plane, no food offered or to buy. I could have paid about $100 more and been comfortable on British Airways. Never again.

IBERIA customer review :  12 August 2009 by David Leston   (UK)

LHR-MAD-ALC return in economy. All flights on time and experience was okay (despite the indifferent crews) except for seat pitch on the first leg. It was extremely tight on this A320 - certainly seemed to be tighter than low cost and charter carriers. Pity, as the other flights on newer Airbus were fine.

IBERIA customer review :  12 August 2009 by P Berkers   (Belgium)

Brussels-Madrid-Havana return. All sectors almost completely full. Brussels-Madrid on A320. I was seated at the first part of the economy class and had good legroom. The foods and drinks had to be paid for. I have bought a focaccia for € 6,50) and it was a waste of money. Transfer in Madrid from terminal 4 to terminal 4s was fast. Madrid-Havana on A340-600. The inflight entertainment was only on main screens. After dinner we did not see the crew until serving the snack before landing. When we needed drinks we went to the galleys. The return flight to Madrid A340-300, a night flight. They showed 2 movies on the main screen. The service of the crew was here just routine and between dinner and breakfast you could get only drinks when you asked for it at the galley. The food on intercontinental flights was good.

IBERIA customer review :  11 August 2009 by L Huang   (USA)

IAD-MAD-LIS. This was easily the worst airline we have taken. Flight attendants were old and cranky, and the plane was old. No individual video screens - they only had ones hanging from the middle section - and they only showed one movie on the 7-8 hour flight from IAD-MAD and back, one of which was Hannah Montana. What are we, a plane filled with 11-year-old girls? MAD-IAD flight they served the meal, and then FAs disappeared for the next six hours. No drinks. People had to walk to the back and ask for water or soda, and they were greeted with serious attitude. The bathrooms were nasty, even after just 1 hour into the flight. We fly to Europe quite often and had a good experience on Spanair in the past, so we thought we'd try the other Spanish airline this time - but no more Iberia for us.

IBERIA customer review :  10 August 2009 by W Smith   (USA)

ORD-MAD-CPH, I used mileage and wanted to go business class. Flight staff was very pleasant, their English was excellent, food was decent and entertainment was good. The lie flat seat was comfortable. The lounge in Madrid was great, much better than American Airlines Chicago Admirals Lounge. A great place for a layover when jet lagged, the shower service was awesome. MAD to CPH on time, food and service was great.

IBERIA customer review :  9 August 2009 by Peter Hopkins   (Ireland)

Iberia cancelled my flight from Madrid and automatically booked me on a flight due the previous day. Trouble was this flight was due to depart approx. two and a half hours before my flight from Palma was due to land! As this was an onward trip with Iberia there seems little excuse for such carelessness. To date I have received no official notification, apology or explanation.