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Iberia Customer Reviews and Iberia Passenger Trip Reports



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Iberia Customer review :  24 March 2014 by R Antonio (Spain)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid - Guatemala (IB 6341), March 22th. Very bad service from beginning to end. Travelled in business class expecting plenty of room, when really you have service that is worse than economy on many other airlines. Lazy and unfriendly staff. The quality of the food was poor and really limited. The airplane was old and needed an urgent refurbishment.



Iberia Customer review :  22 March 2014 by Alan Lyall (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This was a long flight from Santiago de Chile to Madrid in Economy (over 12.5 hours). I paid GBP 25 in order to book an aisle seat - the thought of being stuck in a middle seat was just too much to bear. My prayer was that this A340-600 had the refurbished interiors and I would have my own IFE. Stepping on the plane I saw the seats were blue and my heart sank. Long flight and no screen. In fact the flight was good. I couldn't fault the crew and very attentive, the captain was chatty and pointed out some of the sights and always at hand. The food was good too and the first film was good on the overheads, the second so so and the 3rd rubbish. If I had had my own IFE the flight would have been excellent.



Iberia Customer review :  21 March 2014 by Niklas Lagesson (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Copenhagen to Madrid and Madrid to Santiago. In Copenhagen problems began. When we were about to depart, there was something wrong with the plane so we had to return to gate and technicians were called. After a while we were about to depart but after pushing back the same problems occurred. After a while the captain decided we should leave the airplane and wait by the gate. After an hour we boarded again and made another attempt. The same thing repeated itself again 3 times. Back to gate, get off the airplane, wait for boarding, try to depart. After 4-5 hours, the flight was cancelled and we were transported to a hotel close by. Told to meet at 9am the next day for further information. The information we got, was to wait until 1pm. At 1pm, we were shipped to the airport and put on the corresponding flight. This is why I can not recommend anyone fly with Iberia, their planes are just not reliable.



Iberia Customer review :  21 March 2014 by K Field (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from San Jose, Costa Rica to Madrid. The plane was delayed 4 hours because the flight crew did not show up on time. Staff around the service desk were no help and were exceptionally rude. We missed our connecting flight and lied to about our seats. My husband and I were going to sit together and they put us separately. Also only 3 screens for the whole airplane (13hr journey). The food was awful. Don't understand why BA has a partnership with them.



Iberia Customer review :  13 March 2014 by Jean de Lassee (France)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to Santiago de Chile from Madrid on 13rd Feb 2014 on flight IB6833. At first, I discovered that my seat could not move and was jammed in a straight position (on a 13hours-flight and measuring more that 1.90m, it was very uncomfortable). Secondly, given that I could not lay down because of my seat, I decided to watch one of the movies, unfortunately the plug of the earphones were broken. Last but not least, the person sitting behind me arrived in the plane already drunk, and kept asking for drinks to the cabin crew, who never refused to serve him. At no time did the cabin crew tried to stop him from drinking. For every one of these incidents, I asked the cabin crew to give me another seat, which was simply refused, pretending that economy class was full.



Iberia Customer review :  6 March 2014 by J Charles (Argentina)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BUE-MAD business class very good service and meals. Very attentive cabin crew, only very dodgy IFE, and poor selection of movies. Otherwise great flight. MAD-BUE in A340-500 with new configuration business cabin. Incredibly narrow flat seats, not comfortable and very claustrophobic cabin. Excellent service, great Spanish wines but same poor quality movies.



Iberia Customer review :  3 March 2014 by Ina Ballik (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After 12 years of choosing not to fly Iberia, I thought I'd give them another chance. I flew London - Madrid - Mexico City and had to starve on these flights. Overpriced sandwiches offered on the short haul, so I skipped this option thinking I could grab a bite in the airport in Madrid, but thanks to a delay in London I had to rush to the gate where passengers were already boarding. Then the big surprise that on a nearly 12 hrs flight to Mexico City they only offer one hot meal and then a "snack" before landing. This is ridiculous and the crew further contributed to make the flight as unpleasant as possible by being rude, and not able to accommodate the smallest and simplest requests like filling up my water bottle. I dread my return flight to London already and will make sure to carry as much food in my hand luggage as possible. As for the in-flight entertainment - it was like travelling on 30 year old planes - lousy monitors in the middle row only to far away to see anything as people continuously paced through the aisles (probably in the search of food)!



Iberia Customer review :  27 February 2014 by Fred Bullock (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew Santiago, Chile to Madrid then on to LHR all in Business Class on our way back from a cruise. We flew outbound to Buenos Aries on BA Club. We researched Iberia business class before we booked about 9 months ago and were not impressed. Then it became apparent our A340-600 flight would be the new business class offering (you can tell this on the seat map if it has EF seats showing). Then when we checked in it was back to the old business class - so our expectations were low but the resulting experience was excellent. The first thing you experience is a massive amount of open space between the seat rows which gives the entire cabin a feeling of space and comfort and airiness and a lack of crowding (unlike BA Club in every way). The technology is not very good but there were two movies in English that I watched plus I slept for almost 7 hours. The food was very good but the choice was limited, the service was excellent (maybe BA staff should go there and learn) as was the wine (choice limited but quality excellent). The 13 hours passed by quickly and were finished with a very nice cooked breakfast. Altogether a very pleasant experience. Next time we go to south America we will have no qualms about using Iberia Business Class.



Iberia Customer review :  24 February 2014 by Paul Clifford (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Madrid to LHR. This flight did not begin well with very poor service at the gate in Barajas. It was completely disorganised and reminiscent of a low cost airline "scrum". This was possibly due to the fact that Iberia staff seemed more interested in checking the size of hand baggage rather than boarding passengers. Once onboard seats were uncomfortable, food was over priced and cabin crew disinterested. I will go with BA next time.



Iberia Customer review :  19 February 2014 by K Alon (Israel)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class from Tel Aviv to Chicago via Madrid. Overall the experience was very good. Comfortable seats, friendly crew. Only thing is that the ticket that I bought on Iberia had too short of a connection and I missed my oneworld connection in Chicago. The A330 business class product is great. Very nice entertainment system, comfortable seat and great overall experience. The A319 business club is a nice surprise due to the fact that all of the other European airlines flying out of Tel Aviv offer the "euro style business class", meaning they're just regular economy class seats. Only negative thing about the A319 is the entertainment system. They give you this little Sony PSP is really not easy to use and very tiny. Better off drinking and sleeping the flight away.



Iberia Customer review :  18 February 2014 by Russel C Jerrard (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I returned from Jerez to Madrid in Spain with my Mother on Tuesday, and I would like to thank the staff on board and the staff at the Airports in Jerez and in Madrid for the excellence of service that we received. My mother is in a wheelchair. All staff went out of their way to make her trip as comfortable as possible. I will definitely be flying with Iberia Airlines again.



Iberia Customer review :  12 February 2014 by M Sinko (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

IB3926, Madrid to Gran Canaria / Las Palmas, Business Class on 9 Feb 14 on an A320. It was actually an Iberia Express flight. Having just come off a BA flight to Madrid and experienced their Business Class I wasn't expecting much from Iberia Express and as a result I wasn't disappointed. What is it with airlines that give you a middle seat spare but otherwise everything else is economy. Seat pitch - about 30 inches at best, no inflight entertainment, some abysmal, horrible tasting fish in an inedible orange sauce of some sort and the person in front reclining into your face. That's not Business Class. That's just economy with a "luck of the draw" spare seat next to you.



Iberia Customer review :  11 February 2014 by I Jones (Spain)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from BUE to BCN via MAD. In general, the service was OK. Plane was new but entertainment is virtually non-existent - you may need binoculars to see in-flight movies as they are shown on just a few screens around the cabin. My main complaint is that I reserved a seat with extra space at the emergency exit. On boarding the plane, I was told that the type of aircraft had changed and I no longer had the seat that I paid for. Iberia say that I was given a seat with "similar characteristics". Reserving a normal seat costs less.



Iberia Customer review :  10 February 2014 by M Feakes (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD - EZE on an A340-600 in economy, flight through the night taking about 13 hours. This was the third consecutive flight for us, having already flown from China to LHR and on to MAD, and my Iberia first impressions weren't so great. Ideally we would have gone BA LHR-EZE but price was a factor and Iberia was the cheaper, though still expensive option. Luckily I'd already been travelling for 15+ hours and had stayed awake the whole time as to try and get some sleep on this flight, as there was no personal IFE and just some poor quality drop-down televisions around the cabin. I don't mind this so much on a cheap airline but on a flag carrier charging full price? Come on. The flight attendants seemed grumpy and never smiled, and everything seemed like a chore (compared to the lovely BA ladies). But hey, it was a smooth uneventful flight, important for a person like me who has always struggled with sleeping on planes. Will be flying them back next month and hopefully they've refitted their long haul A340s by then with some IFE.



Iberia Customer review :  10 February 2014 by R Garcia (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-ORY. Quick check-in, departed on time, good service and food. The only issue no priority for baggage on arrival. Had access to business lounge which provided good facilities and refreshments.



Iberia Customer review :  10 February 2014 by J Bacallado (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAD-LHR-MAD, check in fast on all sectors, boarding on time by rows, planes ok. No service on board, only food for purchase. Nice FA on all sectors. Early arrival on both flights. Very good fare, so good value for money. Bags on belt short after arrival.



Iberia Customer review :  10 February 2014 by R Garcia (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Iberia Express PMI-MAD. Departed on time, comfortable seats and reasonable service. Used the kiosk to check-in which was a bonus.





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