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Iberia Lineas Aereas Espana Passenger Reviews and Customer Trip Reports |
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IBERIA customer review : 12 January 2010 by A Macarron (Spain)
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Customer Rating : 8/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-IST-MAD and pleasantly surprised with service. Cabin crew were professional, accommodating
- even warm. Their English level was good. Online check-in worked well and I managed to get an
emergency exit seat on both sectors. Because of the flight duration we were provided free
meals and drinks - just ok. A long time since I last enjoyed flying IB.
IBERIA customer review : 10 January 2010 by S Carter (UK)
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Customer Rating : 3/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-LIM;,GIG-MAD. It appears Iberia just do not care about their economy passengers. The
cabins were very dated, with old fashioned ceiling mounted tv screens, poor audio, and really
uncomfortable seats. The staff were unsmiling, unhelpful and a very poor advert for both
Iberia and Spanish hospitality - most of them need some serious customer service training. On
a 12 hour daytime flight the crew were visible for about 2 hours (to serve the food), the rest
of the time they hid from the passengers. On the return flight they were better but not much.
I will never fly Iberia again and will have serious issues about using any airline that
codeshares with them on long haul again.
IBERIA customer review : 9 January 2010 by A Aznar (UK)
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Customer Rating : 8/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
LHR-MAD-OVD return. Friendly and attentive crew. Excellent meals onboard and food selection in
the IB lounge in Madrid airport although not as good as in BA terrace lounge in terminal 3 at
Heathrow.
IBERIA customer review : 8 January 2010 by Roy Mercer (USA)
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Customer Rating : 0/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
JFK-MAD. Horrible airline. After the flight was later 30 mins, they did not have enough food
to pass to all the passengers. Turns out they miscounted the amount of passengers and could
not provide food for all. When complained received shrugs from FAs, and standard email reply
from Iberia.es. Also their computer in MAD was broken and they were not able to print out my
boarding pass, and the ladies had to manually write out my boarding pass. Speak about a good
airline.
IBERIA customer review : 6 January 2010 by D Johnson (UK)
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Customer Rating : 3/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flights delayed, connections missed, no information given - even when they know the flights
are delayed they prefer to keep customers in the dark. Customer Service is non-existent as a
12 hour delay in an airport, lost baggage and return flight 7 hour delay, having to sleep in
the airport seems to be part and parcel of the course. Rest assured I will never ever make the
mistake of having anything to do with this airline ever again.
IBERIA customer review : 6 January 2010 by Robert Heard (UK)
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Customer Rating : 3/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Reading previous reviews confirms my experience was not at all unusual and reflects rather
poorly on Iberia. Checked-in online 24 hours before flight and chose emergency exit row seats;
the aircraft we boarded at Heathrow was not configured in accordance with the airline's own
seat map so we ended up in cramped seats. The selection of food between London and Madrid is
fine but between Madrid and Gran Canaria the availability was woefully lacking - and for a
Spanish airline to run out of wine on board is astonishing to me. The English announcements
from both the Captain and cabin crew on all flights were incomprehensible, important only in
respect of a 2 hr delay leaving Gran Canaria and a substantial number of pax due to miss
connections. Iberia just does not compare with British Airways and you fear for the service
quality if and when the two merge. Far better for Iberia to raise it's game rather than drag
BA down to Iberia's rather poorer product.
IBERIA customer review : 20 December 2009 by P Urban (Sweden)
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Customer Rating : 3/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
EZE-MAD. FA's attitude towards passengers, in economy at least, is outrageous. Sitting in an
cramped old cabin might feel like a prison to some, but there is no reason why the airline
should treat passengers like prison inmates, avoiding all eye contact, smiles and usual verbal
courtesies, slapping out the trays with incredible speed, keeping up a loud conversation with
each other, as if they had to protect themselves from us the passengers, who are calmly
sitting through a long flight. This has now happened to be so many times over the years that
it cannot be just bad luck with a bad-tempered crew.
IBERIA customer review : 16 December 2009 by I MacKenzie (UK)
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Customer Rating : 0/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-MAD-HAV (Havana) return. Seat pitch on both short haul and long haul legs was extremely
short. Staff unhelpful and inclined to be rude and indeed aggressive if questioned on any
point. Service poor. Breakfast roll tossed onto tables rather than delivered. Minimal
announcements and on one long haul leg, English announcements were completely
incomprehensible. On another leg, they simultaneously loaded coach passengers at the front of
the aircraft and business class at the rear, resulting in predictable chaos in the aisles.
IBERIA customer review : 16 December 2009 by Piotr Rogalski (Poland)
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Customer Rating : 5/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
WAW-MAD-WAW in almost empty C class. Rather negative experience. Outbound flight quite OK with
very ordinary food but large portion. FA disappeared after serving meal. Flight on time.
Inbound flight was late about 1 hour with confusing explanation. FA had bad command of English
and all the time spoke to me Spanish. Food again very ordinary and presentation was poor. The
plane and seat next to me was very dirty. Inflight entertainment didn't exist on both flights.
All up, not good value for money and rather wouldn't fly them again.
IBERIA customer review : 7 December 2009 by M Gonzalez (Spain)
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Customer Rating : 0/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MIA-MAD on Business. No welcome drinks ("we are not allowed till airborne"), no duty free
("company went bankrupt"), poor meal, no champagne (just cava), and poor movie selection. You
get a polyester blanket instead of a duvet. Never again.
IBERIA customer review : 4 December 2009 by David Jones (Spain)
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Customer Rating : 7/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-ATH in economy. Nice clean plane with leather seats. Was in 11F which was an exit so a
little more legroom. Hot meal with wine which was fine for airline food. The main surprise
was the stewardess who was actually professional. A warm welcome with a helpful attitude -
not the norm for IB and hope it isn't a one off.
IBERIA customer review : 10 November 2009 by Ned Hopkins (USA)
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Customer Rating : 10/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
ORD-MAD-ORD business class. Boarding quick and hassle-free in Chicago and in Madrid. Seats
reclined almost 180 degrees, were most comfortable. Service friendly and attentive, IFE worked
perfectly. Meals outstanding for airline food. Iberia club in Madrid is large and comfortable
and a wide selection of snacks, drinks etc. We flew SFO-ORD and ORD-SFO on American Airlines -
First class on AA domestic is inferior to business class on Iberia.
IBERIA customer review : 3 November 2009 by Tim Powell (Spain)
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Customer Rating : 5/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-GVA-MAD on A320 in economy class. I am not sure what IB were thinking when they designed
the legroom and pitch between seats but I have to sit at an angle for my legs to fit and if
the seat next to you is occupied, you are in for a painful ride. I have no problem with the
cabin attendants on Iberia - courteous and perform their tasks well. I have a problem with the
cost of their Y class menu and the fact that it would be impossible to remove my wallet from
my pocket given the legroom available. I hear that the airline is planning on creating a lower
cost model for domestic and short haul flights and cant wait to see what that does to the
overall experience.
IBERIA customer review : 2 November 2009 by J Cir (USA)
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Customer Rating : 7/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
MAD to JFK in business plus cabin. Lounge in MAD T4S is great. No wifi, which is surprising,
but everything else was great. Excellent wine selection, good food buffet, nice showers and a
perfect view of the runway. I got to the airport early and didn't mind spending a few hours
in the lounge. On board service no complaints. The seats were very comfortable, and flight
attendants were friendly and professional. I would recommend them over AA with no hesitation,
and would say they are on par with CO business class - CO lounge and seats being not as good
as Iberia.
IBERIA customer review : 26 October 2009 by Bob Alonso (USA)
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Customer Rating : 0/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The trip started off below average with a bad attitude on the part of the crew. It got worse.
From being given incorrect information in Madrid's Airport to being crammed into smaller than
average economy class seats. The final straw says quite a bit about the airlines. They
cancelled the flight in Munich on the return trip with nothing but "technical difficulties" as
the reason. After a two-hour wait, they gave us back our luggage and we stood in line for 10
hours in order to get rerouted (we were in the middle of the line). We were sent to a 5-star
Hotel and told that dinner and breakfast would be on Iberia. When we went to the restaurant
there they handed us a menu and asked if we were with Lufthansa. We said no that we were with
Iberia. They took away our menu and herded us to a small table and brought us some soup and
munchies. I removed a Coca-Cola from the refrigerator and took a bath. I had guaranteed the
room with my credit card and the only thing I was told I owed personally for was the Coca-
Cola. I received a bill on my credit card for $278.00. If this was not enough, when we
arrived back at the airport, we were told that the luggage limit was one (as opposed to two)
per person and we had to pay an additional $100.
IBERIA customer review : 19 October 2009 by A Casini (Italy)
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Customer Rating : 4/10 |
 | Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-BLQ. A319 seat pitch is the worst I have seen. I am 1.90 tall, and couldn't barely move my
legs. They charge you for anything you drink or eat. Staff courteous enough. The first leg
BLQ-MAD was on a Air Nostrum CRJ - it's a smaller plane but seat pitch is much better, and
they offer you soft drinks for free. On short haul flights, Iberia looks gives you a low cost
company service and seats, but you would pay the double. If you can, choose Air Nostrum, it's
far much better.
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