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Rating = 1.0 (very poor) to 5.0 (excellent) |
IBERIA review : 6 October 2008 : by Mike Hudson
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Customer Rating : 4/5 |  |
San Jose-Madrid-LHR-San Jose Business. Near flat seats, good wine and service, food average,
bathrooms good and in-flight entertainment. VIP lounges Heathrow & Madrid good. Transfers to-from
Madrid remote terminal slow with uncomfortable buses. Much better than unfriendly transfer through
Caracas with other airlines.
IBERIA review : 3 October 2008 : by Richard Ingram
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Customer Rating : 1/5 |  |
LHR via Madrid to Lima as Business Plus passengers. We found the Business Plus lounges very poor,
little to eat apart from very basic snacks. Exception was Lima where the lounge was first class.
On each flight the crew were surly and only interested in Spanish speaking passengers. PA
announcements were poor, pronunciation and speaker quality made it impossible to hear or understand
messages. No priority boarding or disembarkation for Business Plus passengers. Priority check in
was not operating properly at Lima and economy passengers where taken at the Business Plus check in
leaving Business Plus passengers to wait. Luggage reclaim at LHR took 1 hr 35 minutes despite Iberia
Priority labels on cases. All in all a very expensive way to get the worst possible service from
what I consider to be the worst possible airline. Take my advice - don't travel Iberia unless you
want to experience bad service and surly crews.
IBERIA review : 3 October 2008 : by G Morse
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Customer Rating : 1/5 | |
Scheduled to fly from Malaga to Madrid to catch a connecting flight on Sept. 27. The flight from
Malaga was delayed due to mechanical problems with the aircraft. Certainly this can happen and we
were glad that the problem was detected and being fixed. But while in the Malaga airport not one
person came to inform the waiting passengers of the situation. The flight schedule board
continually displayed a departure time of 8:05 am into the afternoon. There was no communications at
all. Some of us left the departure area and went back to the terminal seeking information. At a
customer service office we were told that the plane had a problem. No other information was
provided. When we asked if we could be rescheduled on another flight we were informed that there
no seats available. And we were told that no other airline flew from Malaga to Madrid. This was an
outright lie. In the afternoon we were finally busded to the plane and flew to Madrid. Needless to
say we missed the connecting flight. At a service counter we were told that a flight for Miami was
leaving shortly. We were given handwritten boarding passes and told to go a specific gate quickly.
We ran through the airport. But when we arrived we discovered that the gate had been changed. The
new gate was at the other end of the terminal. Again we ran and got to the plane. But the
handwritten boarding passes delayed getting on the plane as no seats had been assigned. After 15
minutes we were escorted to some open seats. Once in the air we discovered that we were going to
Miami by way of San Juan. But we were so tired from running through the airport we did not care.
Upon getting off the plane in San Juan we discovered that our luggage had made to plane. Certainly
we were happy about this. We finally made it to Miami. Would we fly Iberia again - no way!
IBERIA review : 1 October 2008 : by B Karayi
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Customer Rating : 1/5 | |
Madrid to Bogota and Lima to Madrid, and found staff rude and unwilling to emerge from their area
except to hand out meals. Any touching of their curtain was met with stony silence. Although we
flew business class with a 9 year old child, no special dispensation was possible regarding meal
times: they insisted I wake him up so they can give him food at a time to suit them. When I didn't
do that they left me balancing my and his tray! This meal came 4 hours into our flight!
IBERIA review : 26 September 2008 : by J McPherson
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Customer Rating : 1/5 | |
We flew from Chicago to Madrid - my first experience with Iberia and will be my last. The seating
is very tight with no leg room. The flight attendants WEre rude and short with passengers who do not
speak Spanish. The food is horrible. There was no entertainment (movies, music, etc.) on the
entire eight hour flight. To top it off, they lost our luggage in Madrid during our connecting
flight to Barcelona. This brought on a whole new issue. The customer service is none existent.
They did not care we had no luggage and made no effort to locate it for us. Whatever you do, fly
with someone else.
IBERIA review : 25 September 2008 : by T Livingston
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Customer Rating : 5/5 |  |
Business class from Miami to Madrid & loved it. The service was excellent as was the food & wine. It
was so comfortable that we didn't get jet lag. We recommend them. Maybe we got lucky both ways.
IBERIA review : 22 September 2008 : by D Marques
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Customer Rating : 1/5 | |
Lisbon - Rome via Madrid. First and last time flying with Iberia. The seats were uncomfortable, your
knees were jammed against the seat infront, no leg room. The staff could barely speak English so
messages over the intercom could not be understood and it was rushed as well. I had another flight
booked with Iberia (Rome - Paris via Madrid) but because of that horrible experience, decided to
give the flight a miss and caught the train to Paris instead.
IBERIA review : 22 September 2008 : by F Murphy
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Customer Rating : 1/5 | |
MAD-CMN. This was my first time using IB and it was the worst flight I have taken. A short flight -
only and hour and a half - but it was still an international flight on a full service national
carrier. Airbus was old, and dirty and the seats were frayed and tattered. IFE was non existent. The
FAs acted as though the passengers were nuisances. They began a beverage service and stopped it
about 2/3 through the run. I remember thinking that they still had time to finish and couldn't
understand why they had stopped it. I was near the rear and when I realized that I would not be
receiving anything to drink, I requested water on three occasions from the FAs as they went by. I
was largely ignored and a few minutes before landing, a glass of water was almost thrown at me. My
travel companion also concurred that it was his worst flight also and we are both very experienced
travellers.
IBERIA review : 18 September 2008 : by Wouter Scholten
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Customer Rating : 1/5 | |
Madrid - Johannesburg. This was the first and last time we flew Iberia. We took off at 0130am. No
drinks were served until 3 o'clock when the moody flight attendants brought us a hot meal which
tasted awful. Who wants a hot meal at that time of day? It was not until 5 before the annoying
background music was turned off and the lights were dimmed. The personnel hardly spoke any English.
The English spoken messages over the intercom were impossible to understand due to the terrible
accent and the incredible speed these messages were read. Iberia never again!
IBERIA review : 16 September 2008 : by J So
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Customer Rating : 4/5 | |
MAD-VLC-MAD in economy. MAD-VLC on Air Nostrum and VLC-MAD on Iberia. Maybe I was lucky, but the
experience was quite good. The flights both ways were on time and without any unpleasant incident.
Connecting from Air Canada (Terminal 1 in Madrid) to Iberia (Terminal 4) was a bit of a trial. It
took a good 15 minutes on the shuttle bus, much of it on the highway. Air Nostrum used a Bombardier
CRJ, a bit tight for space. Service on this 50 minute flight exceeded my expectations. No inflight
entertainment - none was expected of course, given the small plane and short flight. The two FA
managed to serve drinks and miniature sandwiches (an almost microscopic bun with a single slice of
chorizo inside), although they had to rush to get it done. I was in the last row and the descent to
Valencia airport was choppy - felt like a life raft in rough sea! Anyway, service was pleasant and
I give Air Nostrum full marks. On my return leg on an Iberia Airbus 320, the experience was also
quite good, although below Air Nostrum. FAs did their job and were reasonably pleasant. Clean plane,
with 3+3 configuration, leather seats with lots of leg room. The flight was only half full, and left
about 15 minutes late but got to Madrid on time. The downside was absolutely no drinks or snacks of
any kind, except in business class. There was food for purchase but I didn't see a single person
purchasing. No IFE or video demonstration of any kind. I had only carry-on so can't comment on
baggage handling. Overall, a good experience, I would give Air Nostrum 4 star and Iberia 3 star.
IBERIA review : 12 September 2008 : by K Pellberg
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Customer Rating : 4/5 | |
After several trips with Iberia with non-smiling crew and almost non-existing service, I was
surprised after my return trip ARN-MAD-AGP in Business class. Especially the return leg MAD-ARN on
with extremEly service-minded crew. Will try them again !
IBERIA review : 6 September 2008 : by R Mattocks
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Customer Rating : 1/5 | |
LHR to Madrid to Havana return - four Iberia planes and every single one of them either delayed or
cancelled, requiring Iberia to put me up in 3 different hotels in three different cities. Along
with the few hundred other passengers also put up in hotels, how does Iberia manage to continue
without going bankrupt? If Iberia dealt with the delays and cancellations with courtesy and sound
information, I would feel a lot better about them - however, they are inefficient (in total I queued
for over 15 hours on the various legs of this journey just to try and find out what was happening or
how I would be re-booked), chaotic, unprepared to listen to customers and sometimes downright rude.
When I finally arrived back at LHR I was amused to hear the people behind me talking about how they
had been delayed on their holiday by a day because of the cancellation of an Iberia flight to the
Canaries - they were saying they would never travel Iberia again - I agree!
IBERIA review : 2 September 2008 : by Juergen Kammel
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Customer Rating : 1/5 | |
Iberia offers the worst service of all airlines I have used. Confirmation and seat reservation mean
nothing at all, staff insult and scold the passengers, organization is a chaos, baggage gets lost
and when it is found you have to wait 2 days without any compensation, and the customer service is
very poor. My wife and I had booked the connection Cape Town - Johannesburg - Madrid - Frankfurt (3
flights). We made confirmation by phone 3 days in advance and made a seat reservation. The first
flight from Cape Town to Johannesburg (SAA) was without any problem and we had checked our baggage
through to Frankfurt. Our flight arrived in Johannesburg exactly on time, 1 hour and 40 minutes
before our connecting flight. When we tried to get our boarding passes for the connecting flight
Iberia told us that the flight was overbooked. The Iberia supervisor himself told us in a very
impolite and unfriendly way that it didn't interest him at all that we had had a confirmation and
that our baggage was already on the way to the next airplane. He said it was our problem that we
came so late to Johannesburg airport. Our argument that these connections were made by Iberia and
not by us got answered in this way: "That's not my problem.". He made clear that we had to be
grateful that he tried at all to find a new flight for us. He refused clearly to apologize for
Iberia's fault and for his behaviour and said that he is not Iberia and he would never apologize.
So we stayed one night more at a hotel in Johannesburg. On the next day Iberia called us and told us
to be at 4 PM at the airport to get a flight with South African Airlines (SAA) to Frankfurt. We
arrived on time - only to find out that we couldn’t go with them at all because Iberia hadn’t made a
correct reservation. The planning and organizing of Iberia was a chaos. So we waited again 5 hours
at the airport till Iberia took us to Madrid at 9:30 PM. In Frankfurt then the next "nice" surprise:
Our baggage was not there. We got informed that the baggage had already been found in Madrid and
would arrive in Frankfurt on the same day. But it could not be sent immediately by taxi or a
delivery service - no, they told us that this is too expensive for Iberia, it would be sent by post
(DHL) and we had to wait 2 more days! We even got a "customer service" phone number for asking about
news about our baggage. It's a number for which you have to pay 14 Cents per minute, where you first
talk with a machine and then have to wait for a long time with music till an employee is free to
answer your call. But calling there is just a waste of money because it doesn't change anything.
IBERIA review : 2 September 2008 : by N Barnsley
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Customer Rating : 4/5 | |
MAD-LHR-MAD economy class. Spacious A321, more leg room than average. FAs efficient and announcemnts
in Spanish and English - but service certainly doesn't come with a smile. Inflight catering is
mediocre and the high price tag comes as a bit of a shock on a national flag carrier that advertises
as a full service airline. But overall, 4 for comfort, punctuality and efficiency.
IBERIA review : 2 September 2008 : by J Sanders
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Customer Rating : 4/5 | |
ORD-MAD-JNB return. All legs departed on time. Crews professional but indifferent. Excellent
vegetarian meals, and above average regular meals on all flights. Hotel and museum admission on 17
hour layover in Madrid outbound was on Iberia's dime. Flight to JNB and return was even better.
After 4 hour return layover in Madrid, the leg back to Chicago was fine except for the unruliest
kids I have ever experienced on an airplane. The flight attendant remanded the parents twice to no
avail. One of the TV monitors on the outbound was squeaking so bad that it kept people awake, but
the crew closed the thing when I persisted. All in all, a good experience, and definitely better
than KLM on the ORD-AMS-JNB route.
IBERIA review : 27 August 2008 : by N Dillon
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Customer Rating : 2/5 |  |
I must say this was our worst airline experience. Most disappointing was the A340 used to and from
Boston - very outdated. The upholstery was peeling away from some of the seatback tray tables
exposing the bare metal. The members of the flight crew that we encountered were not at all
welcoming and portrayed themselves as not wanting to be there. The entertainment system consisted of
hanging monitors and my headphones did not work on either flight. On the plus side, the airline was
on time and they offered free newspapers.
IBERIA review : 27 August 2008 : by H Henderson
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Customer Rating : 2/5 | |
LHR- MAD- PMI. Booked flights almost 6 moths in advanced, and no matter how much we tried could not
book seats, we phoned every number possible and Iberia were most unhelpful on the phone. Eventually
we found the online check in, but could only book seats one day prior to our flight. The plane from
London was one hour late, with no explanation, and was incredibly cramped (A320), I doubt it was the
31in seat pitch Iberia claimed. Had to pay 8 euros for a sandwich! and the seats were very
uncomfortable. Because of the late departure, we had to run the entire length of Madrid airport, and
managed to get to our plane, which was slightly more roomie (A321). Landed in Majorca on time. The
return trip was the same, left Palma slightly late, and again had to run to the other end of the
terminal, as you know T4 is about a mile long! Then found out our plane was delayed an hour, no
explanation again. This plane was more comfortable (A321) and spacious than the outbound, but still
no free drinks. At London we waited about an hour for our bags, then an announcement was made for us
to go to the Iberia desk, our bags were still at Madrid. We were promised our bags would be
delivered next day, no such luck.
IBERIA review : 23 August 2008 : by Christoph Deyhle
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Customer Rating : 1/5 | |
Frankfurt via Madrid to Sao Paulo and return. FRA-MAD, which takes 2.5 hours no drinks and foods are
served. However, you can buy a tin of Coke for 3 Euros and a very small sandwich for 8.5 Euros.
(Even Lufthansa, which is not known for the best service, is serving drinks on a domestic flight
taking less than one hour) The seats are as comfortable as a wooden garden chair on both routes
(FRA-MAD and MAD-Sao Paulo) and have no adjustable headrest. Entertainment is with one or two movies
on 3 screens inside the aircraft - very poor for an intercontinental flight. If you ask a
stewardess for a glass of water for example, you`ll be told that they`re busy at the moment and that
you have to wait until dinner. Water is served between the meals only twice. Last but not least, at
the moment, I am waiting for my suitcase, which was left in Madrid, due to the very short time
between the arrival from Sao Paulo and the connection to Frankfurt.
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Customer Rating = from 1.0 (very poor) to 5.0 (excellent) |
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